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Moventur at Cagliari Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car was clean and worked well
Cons: Terrible customer service. I paid a small premium to return the car before Moventur office hours. I almost missed my flight as I could not find how/where to return it. No Moventur signs at the car return area. No instructions at Moventur booth inside the airport on what to do, and where to park. By the time I found a spot to park the car (near Avis) it was 8am. Staff told me to inspect the car or send a video or photo. No proper instructions at pick up on what I needed to do. Horrible experience
Pros: The were friendly and efficient.
Pros: Rental seemed easy.
Cons: Drop off was a bit of a hassle as there was no direction on where to take the car and had to drive around the lot looking for the Moventur spaces. As a result, I ended up forgetting my phone holder on the car, so. That was disappointing.
Cons: They gave me a cheaper option car with no partial refund. I bought a larger SUV, automatic and I paid extra for it, they gave me the smallest one and manual, not enough room in the boot to fit 2 suitcases and 2 carry on bags. Well and truly over paid for this rental and nothing offered in return. They also tried to say the fuel was half when I got in, luckily I took photos as it was well below half a tank.
Cons: No support with baby sit mounting in the car.
Pros: Super easy to deal with, clear communication and no hassle. Full coverage with their insurance = no need to even take pictures of any dents or scratches as they didn't even need to check it upon handing it in again. Just full to full fuel tank and nothing else to think about.
Cons: Nothing, it was great.
Cons: they did not condider the full coverage agreed with discover cars valid, and I had to pay for new insurance directly to moventur, with vary different prices !! I paid directly to Moventur more 425,46 euros
Pros: Very friendly
Cons: No much people to pick up the car
Cons: Refused me a car
Pros: Friendly, helpfunctie, knowledgeable, good English, clear.
Cons: I didn't realize that I needed to bring 2 ID's so I had to search for a 2nd one. Not a big deal, but if I didn't have it I couldn't have rented the car.
Pros: Fast service and friendly agents!
Pros: They should answer their clients emails after they have closed out the contract for simple inquiries.
Cons: Unwilling and unprofessional service during car pickup. When assistance was needed for car issues, nobody answered the phone on the line.
Pros: check the oil before renting.
Cons: car needed his check up. So I needed a car swap. But the second car turned out to be smaller. 2 suitcases didnt fit. We found out to late...
Pros: Car was new and clean.
Cons: I was asked to wash the car before returning or I would be charged 12 euro. I ordered a Jeep Renegade, did get a Skoda
Pros: What I expected
Cons: They gave us a tank at 40km full which forced us to have to gas up on our way to hotel and cause unnecessary delays which is a service we pay for when renting a car…
Pros: After waiting in line for 30 min to speak to someone, when renting the vehicle, staff were nice and efficient
Cons: Nothing. Bad customer service experience. I sent an email protesting 20 euro cleaning fee and the response I received did not resolve my concerns.
Pros: I liked that I received the same car I wanted and that it was almost new, it had only 25k kilometers driven, it was really good driving that car.
Cons: I did not like that when I rented a car by Discover Cars I bought full insurance at website and when I wanted to pick Up my car at Moventur they told me that this insurance is not full, if something happens I might pay Up to 1.5k EUR plus if something happens I need to pay for it and later ask Discovercars to pay it back to me. I could buy another insurance at Moventur but it was expensive (150 EuR) so I did not buy another insurance but fortunately noting happened and deposit was returned to me
Pros: It was an easy process to pick up and drop off the vehicle. The salesman was polite, knowledgeable and definitely not pushy.
Cons: Like all Car Rental Companies it takes way too long to return your deposit. This process should only take 4 days at the most. All companies are the same but, this needs to improve.
Pros: Brand-new car, relatively easy pick up
Cons: the instructions on how to return need to be confirmed in writing
Cons: That you have to pay insurance again when you already paid online
Pros: When the representative showed up he was friendly
Cons: The desk was not easy to find The representative was not three and I had to wait 15 minutes Th car had to be washed needing more time The value for money was terrible give the abive
Pros: Friendly staff, gave options for car.
Cons: Adblue tank was empty, had to fill it.
Pros: very quick and easy to deal with
Pros: Good prices, very competitive
Pros: Nothing, huge scam
Cons: See previous response
Pros: No hassles were given, despite the reviews read. The car given was brand new. An unrecorded scratch was found and reported to the desk right away. The car was returned without issues, following a light interior vacuuming to ensure I comly with the terms of service and avoid cleaning fees.
Cons: The instructions stated that the pickup desk is within the terminal, while in fact it was in a building outside. Nonetheless the staff picked up the phone and explained where to go very well.
Pros: Good price for a good car that did the job.
Cons: The credit card payment was declined , and had to call credit card company and it wasn't on their end. Faulty card reader at the facility.
Pros: All good, kind and effective, the car was really great
Cons: they could speed up a little more the check in operations
Cons: Our friends rented another car and they got a new hybrid. Ours was old and hit all round.
Pros: Smooth on-site booking
Cons: Our booking didn’t go ahead because we didn’t have an international drivers licence. These licences are obsolete in much of the world only issued by an automobile association. We hired cars in numerous country’s and an international driver’s license was never required. The requirement should be made evident when booking and not written in small print amongst terms and conditions. We hired a car in Sardinia through another company that didn’t require an international drivers licence. I
Pros: It was a very good experience. Make sure to get the cleaning service if you plan on visiting the beaches in and around Cagliari. The car gets dirty and there’s sand everywhere.
Cons: All car lenders have the same issues at Cagliari airport in that the cars and service desk is quite far away from the terminal.
Pros: Condition of the car
Cons: I am of the opinion, that the whole services could be way more automated. Though thats a general challenge in todays business.
Pros: Ease of picking up, staff knowledge
Cons: Wanted car checked when dropped off but assured because we took full insurance they didn’t need to check. Would have preferred they accompany me to check
Pros: The drop off was very efficient with little to no waiting time
Cons: The pick up time was extremely slow, although it was busy at the time I have never had to wait to long to pick up a car and I have travelled to 71 countries
Pros: Provided automatic hybrid car instead of manual At same price
Pros: Car was as described. Clean and new Fiat 500c. Customer service was friendly and price of the rent was very reasonable.
Cons: We needed to wait 45 minutes at the rental desk when picking up the car because efficiency of the rental agent wasn’t that great. But he was friendly when our turn came.
Pros: Easy pick up and great clean car, friendly agents.
Cons: The agent suggested that I pay for additional insurance coverage while I had already payed full insurance through Discovery Cars.
Pros: Good value, great car - toyota yaris hybrid with low fuel consumption
Cons: everything was fina
Pros: Friendly staff, easy procedures.
Cons: I think the cars supposed to be little bit better for Sardinia. My Panda hybrid had lack of power. Too many mountains.
Pros: All perfect
Pros: dropping off extremely quick
Cons: they try to make me pay a washing, and extremely long the picking up
Pros: Perfect service, I raccomanded this car rental agency
Pros: They gave us an upgrade of the car. They car was hybrid which was efficient and we didn't waste alot of gas.
Cons: That we only had to pay with credit card and because of that we were charged more.
Pros: Great value for money, superb service at the desk
Cons: Cleanliness of the car wasn’t excellent
Pros: Good value and nice car and staff
Cons: Cannot have sand in the car or would pay an extra charge.
Cons: Couldn’t accommodate a change to booking
Pros: Friendly and supportive staff, clean car, easy to find,
Cons: You have to pay by CREDIT (not debit card) card only (on the main driver’s name) to get the price you were supposed to get when booking online.
Pros: Value for money and very polite and happy agents.
Pros: Friendly agent, car in good condition with low mileage
Cons: Cleaning fee of 12 € discovered at the airport. Almost mandatory to book it at the beginning of the rental since you have to give the car back cleaned and you have no time to do it before catching the flight. Quite unusual.
Pros: Quick & easy.
Cons: Almost new car wasn't equipped with floor mates.
Pros: good and new car friendly statt at drop-off
Cons: Very unfriendly staff member at pick-up
Pros: Nice people at the counter.
Cons: The car was missing from the lot, so we had to wait for 30min for them to find it. It had not been cleaned properly. Windscreen wipers were malfunctioning.
Pros: Nothing! Worst car rent experienc. The staff are rude, the car was in extremely poor condition and made a ridiculous damage claim. It appears to have happened to a lot of people during this year. Charge cheap rates to sting customers with damage claims.
Cons: We were provided a car with significant scrapes scratches all over the vehicle. Moventur’s pre vehicle inspection only outlines 4 ‘small scratches’. We sent photos to the WhatsApp, as requested outlining another 9 scratches that were not on the report. After returning the vehicle, Monentur then claimed we were responsible for the smallest scratch that is hard to see on the photo they provided and proceeded to charge us €330.
Pros: Moventur behaved criminally w/r/t their insistence on buying their insurance. She said that you have to have the international drivers permit to drive in Italy (which turns out to be true, and I don't) and that they couldn't rent the car to me ... UNLESS I purchased the insurance. That cost me another $180. She then told me to lie to the police and tell them I left my permit with them if I got stopped.
Cons: Moventur behaved criminally w/r/t their insistence on buying their insurance. She said that you have to have the international drivers permit to drive in Italy (which turns out to be true, and I don't) and that they couldn't rent the car to me ... UNLESS I purchased the insurance. That cost me another $180. She then told me to lie to the police and tell them I left my permit with them if I got stopped.
Cons: I was forced to add Moventurs additional Insurance that was $300+ plus the car did not have any adblue which cost me an additional $30 on day 3-4 of the trip to prevent the car from shutting down somewhere
Pros: The car was present...and the price correct.
Cons: A lot off damage before start... I received list with damage after return...This list is false..I refuse it
Pros: There was no car there when I arrived
Cons: There was no car there when I arrived
Pros: The pick up and drop off process were very quick and easy. The staff spoke good English and were very informative and pleasant to deal with. The car was new and in excellent condition. A great experience overall!
Pros: Moventur are not to be trusted. Dirty car, not ready on time, disorganised.
Pros: The administrators working the front desk were scrambling to help find a solution for me which was highly appreciated. They were very nice as well.
Pros: Key drop box upon return.
Cons: Long counter wait, extra 12 euro to wash car.
Pros: Return went smooth but pick up was not very pleasant
Cons: The pick up Woman was rude and tried to get me to pay for insurance twice and charged me 12 euros to return the car clean (even though the car was dirty when we took it).
Cons: Return process was not communicated, they wanted us to wait for an unknown length of time in the full sun and heat. The cars were very far away from the rental desk in the farthest possible parking area.
Pros: The car was decent
Cons: I feel I was conned with damage charges
Pros: Deficiente al final del uso del vehículo.
Cons: El vehículo era moderno y permitía conectar dispositivos móviles con facilidad.
Pros: Auto nuova conforme a quella prenotata. Per il resto assolutamente nulla.
Cons: Da dove iniziare? - addebito di ulteriori 30 € per ritiro fuori dell'orario di apertura ( arrivati alle 20:15, sulla prenotazione tramite Discover l'arrivo era entro le 22 e sul sito Moventur era entro le 21). - tentata vendita "aggressiva" di ulteriore polizza assicurativa a copertura franchigia, nonostante avessimo già stipulato ( e pagato) una copertura totale con Discover Cars. - in realtà se non stipulate la loro assicurazione qualcosa che non va alla riconsegna ve lo trovano sicuramene.
Pros: Got a car upgrade for the same price.
Cons: A little bit to less of parkingspots for drop off.
Cons: Business model seems to be to scam tourists by making deductions to the deposit. The extra insurance was 25 euro per day so would have cost me 250 euros. I was charged 160 euros for a very faint scuff to the black trim underneath the rear bumper. I’ve rented cars all over the world and never been expected to check under the car before.
Pros: Very straight forward
Pros: Helpful, honest and easy to deal with.
Pros: The car was almost brand new, perfectly clean. Daniele made a quick check and the drop off went very quickly.
Cons: If you don’t purchase the full cover insurance from the car rental, you are asked to clean/wash the car before return.
Pros: Very good service.
Cons: Communication between car rent provider and Discovery cars especially regarding full coverage insurance.
Pros: Very friendly staff :)
Cons: Upcharge for automatic. I know that is normal is Europe, but it is still very old fashioned.
Pros: The receptionist was nice and attentive
Cons: They pretend to deliver a car of a lower class that the one rented, but in the end they came back and confirmed my arguments.
Pros: Friendly and efficient and personable. I was helped by Gabriele at the drop-off - super-helpful and nice, v. good English.
Cons: Overall excellent service and value for money - they are a new car rental company at Cagliari (where I travel often and have used other providers) - and I recommend Moventur.
Pros: very nice staff, cas as new one
Cons: above-standard long return time, about half an hour inspection of defects, in total the return took us almost an hour
Pros: Last Minute google search
Cons: Spiralling cost.