Car Rental – Search, Compare, and Save up to 70%!
Surprice at Cagliari Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly service
Cons: Paperwork is a bit long
Pros: Nothing. I cannot express this enough DO NOT USE SURPICE, I have never dealt with ruder people in my life and my experience is a lot like the other reviews and I cannot express here how rude and horrible these people are but ontop of that the whole staff and rental company / service is a scam. They tried to give us a manual despite ordering automatic and after two hours of them refusing to have automatic cars and being rude and aggressive to the discover car customer service we got a automatic.
Cons: On pickup they tried to charge us extra for a automatic upgrade as they tried to give us a manual, they are very rude and aggressive and the worst people I have ever dealt with. On drop off they will ask you about damage that was already there to try and scam you into fixing it on your insurance. Do not use these horrible, arrogant and downright dodgy people. We cannot express this enough and if you look at other reviews you will save yourself a nightmare.
Pros: Was fast to pick up and to dropped off
Cons: The charge me 100€ for no reason, I made a complain about it and I haven't got an answer after a week
Cons: I booked to pick up at 11am and they said the car was not ready until 12pm, and the car did not arrive until 1pm.
Pros: Credit card fees Always surprise
Pros: Improving transfer to office. I could not find transfer
Pros: I hade to book a car 2 times as I had a delay and unfortunately I lost the car.Very disappointed as they promised me to be there waiting for me and lost my booking and deposit. The second booking was ok.
Pros: nic se mi nelíbilo
Cons: Neochota personálu řešit daný problém
Cons: I found it ridiculous that there was no consistency between my booking online and what was available upon arrival to Surprice. I should not have had to pay additional money and should have received that car I originally payed for.
Pros: Very friendly, professional and helpful.
Cons: Service was excellent. Would highly recommend.
Pros: Staff very helpful and efficient.
Pros: prenotazione intuitiva e veloce e servizi molto buoni
Pros: Niie people, good understanding, quick shuttle service
Cons: cheating customers
Pros: New car, fast service
Cons: Some information was forgotten to mention. Like the full insurance cost will be added to my bill.
Pros: It was a fast pickup and return. They didn't try to oversell additional insurance to me or claim that I had caused any pre-existing scratches, etc.
Pros: The agent was waiting until we were there, late because of delay flight
Cons: Friendly and quick
Pros: Helpful staff
Cons: Trying to figure out what bus picks you up at the airport Pickup bus had no logo but Driver had logo on his shirt. Unless you ask someone it's difficult to find the right bus from the airport
Pros: It was excellent, the car was new and very comfortable.
Pros: New car. Perfect with pick up service from and to airport.
Pros: look at mails to Cagliari Airport - Rental with Surprice / Cagliari Aeroporto - Noleggio con Surprice - [SKB-HLJPH-647]
Cons: look at mails to Cagliari Airport - Rental with Surprice / Cagliari Aeroporto - Noleggio con Surprice - [SKB-HLJPH-647]
Pros: nice agent on the front desk
Cons: it was impossible to call the front desk to organize a shuttle pick up from the airport. We spent 3h calling different non-existing numbers provided by them and at the end paid 17€ to pay the taxi.
Cons: You need to definitely re-think your way of doing a business, you don't have enough people to ensure good quality service, the renting of a small car took 1h40 min and we had 2 peoples in front of us. I dont think this is really acceptable. The car was dirty and the return was non existing as there are not clear signs of where to return the car and no one is on the parking to whom you can handle your car. We were absolutely unsatisfied.
Cons: We couldn't rent the car because, despite we already booked and paid part of the fee for the car the Surprice Agency required a "credit card" only for the guarantee/deposit (no other method accepted). So they canceled our booking, we lost the money and paid THREE TIMES as much the price we planned!