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Drivalia at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Absolutely nothing, terrible terrible company
Cons: Long queues to pick up car, 45 minutes to an hour. Car had a lot of damage on it that was documented. Returning the car takes just as long. Agents try and make false claims about new damage, luckily we video all cars and photograph damage to prove it was already there. Once you show the agents the proof they become rude and just dismiss you as they are then unable to penalise you with fees.
Cons: We booked a class E car and were provided with a old, damaged and unclean class C car. Fortunately I took lots of photos of the ~50 scratches and dents on the car before leaving. Upon returning the car they informed me that there was new damage and wanted to keep the €1250 deposit. They claimed twice that there was additional new damage which there was not. Fortunately I had photos demonstrating it was not new. Judging by the reaction and conversation I this it’s a routine scam.
Cons: Car was not clean, drop off took longer than expected, as only 1 employee was working on weekend.
Cons: Car was not provided as per booking, i.e. not a full fuel tank and no water in the windscreen washer tank. I booked and paid for two cars in my name, but they would not accept me paying for the refundable security deposit on the 2nd car.
Pros: Helpful staff and not kept waiting too long.
Cons: Had to wait 30 mins for the pick up bus at Palma airport - and it was hot!
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