Drivalia at Bari Airport

Pros: Value for the money is the first, and It’s clear simple site. I can’t say what would happen if I had an issue, glad I didn’t have to find out. I had a great first experience so far.

Cons: So far all was excellent

Pros: Goed service,

Pros: No explanation given regarding hybrid mode / charging etc…

Cons: Would have appreciated someone going over car features. , gas saving tips charging etc..,

Cons: Agents in Bari could be a little more friendly ;-)

Pros: Easy to find at the airport & staff were friendly & helpful.

Cons: Car looked like it hadn’t been cleaned inside or out. Boot space was smaller than expected for size of the car, could only fit one medium suitcase & small backpack in boot. Gearbox was a bit sticky at times.

Pros: Very good price and very good car

Cons: Noone answered the telephone. We didnt know any details about the drop off and could not find someone to give us instructions. The agent at Bari (pick up) told us its a different agency/office at Trevizo (drop off place) so he could tell us any details about the drop off.We wanted to drop off the car after 16:00 buy no contact could be made. After arriving at the airport we had to ask other agents from other companies about the procedure, because there was noone at the parking area from drivalia

Pros: Bliskość biura odbioru samochodów, łatwy sposób na odbiór samochodu

Cons: Samochód nie był umyty przez co stwierdzenie ewentualnych uszkodzeń było trudne. Przesłana dokumentacja oraz informacja od pracownika firmy, że jak coś znajdziemy to mamy wysłać zdjęcia, była wystarczająca aby spokojnie odebrać nieumyty samochód.

Pros: The people were very friendly but overwhelmed by the volume. Need more staff and a better pick up and drop off experience.

Cons: Took too long to pick up. Not enough staff. Desk too small in airport. Vehicle boot was quite damaged on pick up.

Pros: top ! everything perfect ! kind people .

Cons: The car wasn't very clean

Pros: Everything!

Cons: Car needed to be washed!

Pros: Friendly, helpful, we had booked a medium car, on arrival we were offered a free upgrade to a very new SUV, it was explained that the car hadn't been cleaned fully (it was a lot cleaner than my own car) we were given a dr (italian brand) it was an amazing vehicle, returning the car was easy, back to where we collected from, the guys were helpful and swift. Thanks Drivalia. Having seen some negative reviews which can always be off putting, I can't praise the team enough, I will be using again!

Pros: Was given a new car, very clean

Cons: Awful experience trying to collect the car, very long wait (1h30) which would put me off using them again

Pros: Very poor service. Women who speak English poorly. Very not nice. Large queues to pick up the car. Women not very helpful. We had paid a deposit for two cars and the full insurance in Siena told us that they would rent us one much more expensive one for 7 people and we did not receive a refund for the second one. Even though the website assured us that after writing to Discovery we would receive a refund. I don't recommend it

Pros: Renting process was fast, also exchanging the cars was pretty fast and the agent spoke English

Cons: The first car that I had rented had headlights issue/ no headlights at all. I noticed it first in the night when we were gtting back from the dinner. I was driving in the dark.

Pros: Nothing

Cons: They charged for things not in the contract. They cheat and I recommend staying away from this company

Pros: They didn't have the car, that I've ordered, but they took responsibility and upgraded the class

Cons: The time spent in queue so that one agent needs to take care of 6 to 10 customers is just too long. It took about one hour just to speak with the agent.

Cons: they didn't give me the car I asked for, but something similar. they didn't even tell me on the board which one it would be until I saw it at the pickup. I asked for a white car and I got a black one

Pros: Horn didn’t work wich is absolutely unacceptable

Cons: When I was taking pictures of the car they parked a car in front of me to block me from taking pictures where the damage was if i don’t get my deposit back I will be pressing chargers for fraud

Pros: Nothing

Cons: Drivalia has taken twice the from the deposit - part ot it and after that full amount with no grounds.

Pros: We got better and luxery car than ordered for same money! :))

Cons: /

Pros: The agent responsible when dropping off the car was really nice and professional

Cons: That the ladies at the front desk tried to sell me another insurance even if i have specified that i bought full coverage by renting the car directly from Discovery.

Pros: Attention and care

Cons: All perfect

Cons: insurance scam

Pros: The service was provided quickly.

Cons: Neither the desk representative nor the agent provided me with any information regarding the rental agreement or the vehicle. The vehicle provided was smaller than the model that was ordered. When I spoke with the agent, she stated that it was larger... Ultimately, we ended up with a smaller vehicle.

Cons: The lineup took more than 1h and the flight was delayed by about 1hr. They said my reservation expired.

Pros: every thing in fast for pick up car

Cons: nothing

Pros: Efficient.

Cons: Car gave us problems after pick up. Difficulty trying to communicate with anyone for emergency assistance. Managed to work it out but this delayed our trip and caused stress!

Pros: Friendly and efficient

Cons: Nothing

Pros: Car is in good condition and runs perfectly. Drop off was easy.

Cons: The car cleanliness was disappointing, it smelled like ashtray and we could not get out the smell for 10 days. Petrol policy should have been "full to full" and yet we got around half the tank. And we had to wait some time for pick up as the car was not cleaned in time.

Cons: Car was absolutely filthy on the outside when it was picked up. In desperate need of a clean.

Pros: No one available to help. Car was in bad shape

Pros: Location of service agent

Cons: It was not explained that the car ran on LPG, or how the changeover and fill system worked

Pros: Personsle gentile e utile

Cons: La macchna era sporca.

Pros: The agent at the desk in the airport

Cons: Car had no fluid in the window washer. 5th day warning light and wrench came on. 11th day tire light came on. Gas eater. Far away from the terminal.

Pros: Quick, friendly, no frills.

Cons: All well

Cons: There was nobody to receive the car when i returned it and it was at about 2pm when you would expected to find someone. I'm still waiting for the deposit to be returned. It should have been returned after a couple of hours according to what they told me. Over 30 hours have now passed.

Pros: Almost everything

Cons: Only they need to extend service hours to accomodate for late flights arival. We had to come the next day for car pick up as our flight was delayed , arrived after 11:00 pm

Pros: Car had only done 4000 kilometres and was in excellent condition.

Cons: I have never rented a car anywhere in the world where you are not shown to your vehicle, given rudimentary instructions on its operation and agree any marks/ scratches. Here I was told by the girl on the desk to take a certain door out of the airport and that I would find the car in a car park around 200 metres away. It took my wife and myself half an hour walking around various car parks to find the vehicle. I then had to educate myself on its workings and take photos in the dark.

Pros: The process of the car pick up was easy and efficient.

Cons: Had an issue with a noise the car was making - had to return the car to the pick up area and obtain a replacement

Pros: Quick pick-up, the same drop-off service. We ordered SUV, and have got it.

Cons: -

Pros: Drop off was efficient

Cons: Service desk had long queues compared to others Car was dirty and not in very good condition Cars were also furthest from terminal

Cons: Very little guidance from the staff during pick up and drop-off. During drop off, garage office was closed even. There was no parking too so we were just told to leave the car wherever we could find a spot for it??? When we returned the keys to the office, no checks were made and no confirmation of my deposit refund was relayed to me. So am left guessing now I suppose.

Pros: It all just happened and car was close to airport

Cons: Nothing

Pros: Quick pickup and drop off the car. Better car for the same price.

Pros: Pick up took around 2 hour

Cons: Time spent to pick up the car Tank of the window cleaner was empty Nobody present at 7 in de morning to drop the car, no farther instructions at site.

Pros: Great car

Cons: Very long wait at airport to hire car(over 70minutes)

Pros: Helpful and quick

Cons: Sadly we had a dirty car and one we ended up being disappointed in as we travelled with family who booked the same - we paid slightly more money for the same level of car but they got a very clean, modern, practically brand new car, leather seats and bigger - ours in comparison was not like this.

Pros: Not washed, dirty interior. Not serviced car, Check engine warning light on

Pros: Good car

Cons: Long wait to collect the car 35 minutes

Pros: The agents were calm and answered our question even though there was a 90 minute waiting time.

Cons: They should try and plan more agents when there is a influx of planes coming.

Pros: We had line up for 2 hours, I brought car back earlier. I still have not been reimbursed for days I didn’t use it!!! I’m still waiting for a response .

Cons: The service was really bad!!!

Pros: I liked nothing about this experience. Terrible. Will rather pay double then do this again!

Cons: Took over 2 hours to queue to get the car. Car was unsafe when received and smashed. Argued with the car company for 30mins. Finally got a different car. Didn’t even bother cleaning it. Terrible company. Terrible experience. Never again.

Pros: Car was very clean, drove very well and smooth.

Cons: There were 0 drop off instructions and so I kept doing circles attempting to find any worker of the airport , leading me to just drop the keys in another company’s key box. This made me feel very uncomfortable with the entire situation. Also, the line and wait for receive the car rental was absolutely ridiculous, 2hour wait.

Pros: Value for money

Cons: Rubbish customer experience

Pros: Good car, clean and reliable. People at the desk were very nice and they speak many languages.

Cons: Rental park was not easy to find for pickup.

Pros: There is nothing I never ever rent from this company.

Cons: I booked a safety chair but they didn't give me one and don't help me to solve this problem because "It's not their problem!" The discoverycars didn't help me either! The car we get was dirty but i can't see when I finally find it in the last parking place at 22:00. The girl who give me the car said it will be in the 2nd parking box, but it was in the end of the street at the last parking place.

Cons: The queue. We waited in line to pick up a car for 1 hour and half.

Cons: It was awful. They cancelled our car with no warning after we queued for over an hour with no apology and we still haven’t been refunded.

Pros: easy to hand back

Cons: Had to queue in the airport for over 1 hour 45mins after our flight into Bari, the slowest service! Will not be using again.

Cons: Rip-off, i was supposed to pay 277€ at pick-up, instead they charged me 400€ which I thought was the security deposit but was not. Not a word from the counter agent, she just handed me the credit card device and then the keys.... And this after waiting for more than an hour to get to the desk...

Pros: The service was great

Cons: Also very good but the benzine there was a 1/4 out it was not full I saw it when I was driving on the road so I did not went back

Pros: The people at the airport. Kind and helpful

Cons: I’m still waiting for the refund of the money they charged me for an error in the reservation process.

Pros: Reasonable value

Cons: The queue to pick up the car took nearly as long as the flight to Italy. Hopelessly slow service

Pros: Value rental

Cons: None

Pros: Dont closed Drivilia if you rent car in Bari. There was a Line so Long to get the car and only one, sonetimes Two people to service the Line. It took about 2,5 -3 hour to get a car!

Cons: Køen i Bari lufthav. Vi stod i kø og ventede 3 timer på at få en bil.

Pros: Very quick and easy once you get through the queue.

Cons: A very long queue at the Drivalia office, with only one member of staff to deal with everyone.

Cons: Car I picked ups petrol tank was only half full. They didn’t reimburse me for this. It’s meant to be return full policy.

Pros: Olcsó bérleti díj, összességében jó állapotban lévő autó.

Cons: Az előzetes ismertetőben nem szerepelt, hogy 21 év alatti nem vezetheti az autót, csak a fizetés után kapott emailben derült ki. Kellemetlenséget okozott.

Pros: Everything was ok.

Pros: Good value

Cons: Very long line to get my car (almost 2 hrs). Car, while is good condition, was not very clean from outside abs had no wiper fluid.

Pros: Smooth service

Cons: Time spent to picking up the car

Pros: New car, very clean

Cons: Took me a lot of time to pick up the car, I was waiting in a queue for 45 minutes because there was a lot of people renting. When we returned the car, there was also a queue for pick up, so I think this happens all the time.

Pros: extra care provided by Pepe at Milano Centrale

Cons: did not receive the class of car requested. communication during the rental period was frustrating not successful.

Pros: Collection of the car took 2 hours cause of the queue but once at the desk was quick. Drop off was quick too and car in great condition.

Pros: We received a brand new car! So that was nice upgrade

Cons: The dropp off was not explained properly so i had a few questions that stayed unanswered.

Pros: Great cars

Cons: Fast check out

Pros: Not much!

Cons: Huge queue at desk, over an hour waiting for service, one rep only, chaotic paperwork, no checks before driving off, chaotic drop off, no parking spaces, cars queueing, people milling about everywhere! This company is disorganised and I was only glad there were no problems as I would not have confidence if anything went wrong. Definitely would not use them again.

Pros: Car was overdue a service and kept beeping at us to remind us.

Cons: Nothing good to say about Drivalia.

Pros: when take the car no double checking with us, so when i end the trip return the car, told me less 1 cable in car,but i never use the electric charging i also dont know have 2 or 1. not good for argue this problem.

Cons: when take car queue up take me almost 2hours. too long queue and slow.

Pros: the desk was easy to find and the car. Also drop off was very fast.

Cons: there was a very long pick up line when we landed. We hoped they would consider the landing times.

Pros: The dropp-off was quite quick but the customer service was horrible (Naples train station)

Cons: 90 minutes wait when picking up the car. Then received wrong car which was terrible to drive (DR). There's no reason to recommend Drivalia but dozens of them to avoid it.

Pros: Drop off was easy

Cons: beneath criticism. waited 3 hours for the car and when we arrived they ended up charging extra for the car. in addition, it is cheating that it must be the person driving who pays, otherwise you also have to pay for an extra driver. Total scam!

Pros: Nothing

Cons: When we picked up the car there was a massive square sticker mark on the inside of the passenger window right at eye level, when we asked if this could be removed we were told that they couldn’t do it, in the end the man just slammed they keys down on the roof and told us this was our car a walked off. That vehicle broke down, it would not start one morning in Letojanni, we rang numerous times on the phone number provided and after about 30 minutes someone

Cons: My car broke down, and the service was extremely bad. The first time i called they just wanted to tow the car and didn’t provide me any information on how to get a new car then when i finally got the information on where to call, i had a number where it send me to the exact same service an wanted also to tow my car without giving me any information. I then demanded to speak to the manager and a worker called “Laura” (they didn’t wanted to give me the family name also) said there is no manager.

Cons: Very bad condition car… did not want to change the car after mentioning the same.

Cons: I got a car with noise from the steering column, without windshield wiper fluid and with a broken trunk screen so my suitcases were visible in the trunk. That aside the car was filthy and the service lamp warning that service was imminent kept popping up.

Cons: Getting the car took to much time

Pros: Quick and simple service. Highly recommend

Pros: Three people at drop off point

Cons: They ignored returning customers while arguing amongst themselves

Cons: The length of time waiting was nearly two hours, nearly as long as the flight from the uk

Pros: Quick and professional

Pros: Easy and fast

Cons: Loved everything

Pros: Fast and easy

Cons: I asked for a 500 and they gave me an Opel Corsa, but ok

Cons: Explained before. I would appreciate if someone from your part contacts me about this issue as I am really concerned.

Pros: Everything was very good, very fast car was great was very pleased with the service surprisingly.

Pros: Quick and easy and gut an uograde

Cons: Nothings

Pros: Great staff at Bari, Puglia airport. Friendly, thorough, competent, friendly. Car in fine shape. Diesel with good fuel economy. Extremely easy return. No attempt to invent problems for unfair charges when car was returned. I will rent from these fine people again.

Cons: It’s a bit difficult to see the actual entrance to the Drivalia lot. This is not their fault but simply the lack of signage by Bari airport.

Pros: We were upgraded to a bigger car, the pick up and drop off went smoothly.

Cons: Keep in mind that there could be a waiting time for the car pick up

Pros: Fast and efficient drop Off in Brindisi

Cons: Leaving gps programmed to German. No time at all explaining where everything is in the car. Just “heres the keys”

Pros: Easy car collection, no spurious charges at start or end of hire, upgraded the car for free.

Cons: Nothing.

Pros: Car and speed of processing

Cons: Not too easy to locate office from Terminal arrival

Pros: Appeared seamless but left disappointed with receiving invoice for cost fill up tank when we were given vehicle with fuel on empty

Cons: Appeared seamless but left disappointed with receiving invoice for cost fill up tank when we were given vehicle with fuel on empty

Cons: The explanation of the location of the car should be clearer

Pros: quick service at airport

Cons: got a bit larger car than anticipated, gas was at a quarter tank when picked up, told it would be full. minor issues easily delt with

Pros: Very bad ! I must refound money back ! At 7pm car return no person !!

Pros: I got an upgrade, so that was fine. The deposit was returned quickly, so no unpleasant "surprises" or extra charges. All in all, a smooth renting experience.

Cons: 1. the car was dirty. The agent said: "If you wait till I wash it ..." The car windows were equally dirty on the inside, a prove that cleaness was not a priority" 2. The contract said "no scratches". Of course, I found a lot of them. I asked the agent to mark them in the contract. He was upset and quite aggressive, threatening to make me pay for all scratches after the car return. Fortunately, that didn't happen.

Pros: Nothing

Cons: We booked car for return in Sorrento and there was no rental office in Sorrento. It has been closed for 1 year. Website more pickup location told us and gave address for return. We had to deliver 1-1/2 hours away. Incurred more costs and time. Will be requesting refund.

Pros: fairly quick, price was good and the locations were easy to access

Cons: When the check engine light was on and the car displayed multiple problems I brought the car to Drivalia in Casarano. The agent did not help at all and I left extremely upset.

Pros: Car was ok, brand new… so therefore clean, pick up and drop off quite convinient

Cons: Lady at the pick up point looks like she hates her job, car seat was terrible. Far from reaching safety standards, and Not to mention hygiene standards. We also had an issue with car keys not working on the last day, it was difficult to get them on the phone.

Pros: Nothing in particular

Cons: I was expecting my refund to back on the same day, by today not yet refunded. The car was not cleaned , or not cleaned well. I was expecting to have Fiat 500, but I received Fiat Panda

Pros: Very efficient

Cons: Nothing bad to say

Pros: Overall okay.

Cons: Car was not washed. Had to point out damages to the car agent to have them documented. At Palermo, had to figure where to drop off the keys. There were no signs near the drop off location. The drop off box is inside near the arrival desk inside the airport.

Pros: Good responsiveness, very available to answer our questions

Cons: When we drop off the car there was no one in the rental desk.. it was 3 p.m... not lunch time

Pros: Good service

Cons: Excellent

Pros: easy pick up

Cons: car wasnt clean. no washer fluid

Cons: véhicule sale intérieur et extérieur très abimé aucune options de sécurité et J'ai du mettre de l'AdBlue ?

Pros: Snelle service

Cons: Had een grotere auto besteld, Jeep Renegate of vergelijkbaar. Kreeg nu een Peugeot 2008 maar deze was achterin echt wel te krap voor 3 volwassenen. Volgende keer zal ik hier bij afhalen wel rekening mee houden en er om verzoeken.

Cons: At pickup the car was blocked by another car in front? Came in at a late hour and had to drag our luggage very far to your pickup location? Then back again to get someone to move the blocked car!

Pros: Easy pick up and drop off. Had to wait at airport desk for 30 minutes. A long walk from the terminal though. Expensive but it seems all car rental prices have gone through the roof due to the pandemic.

Pros: Great value for cost

Pros: Return was possible through key box.

Cons: Price not as advertised. They won’t refund me. Never use this service again.

Pros: Fast dropping off.

Cons: Chinese car DR. Lack of power going uphill. Most crowded desk in the airport.

Pros: No attempts to upsell insurance

Cons: Slow desk, waited 1.5 hours at the airport

Cons: Asesoramiento sobre el auto provisto- Señalación no clara del lugar donde estaba el vehiculo

Pros: Price

Cons: Directions to rental car park. Popular, so queue in airport on arrival.

Pros: Not applicable, horrible experience with Leasys.

Pros: Availability, price, different drop-off than pickup

Cons: As noted above: The car developed engine trouble which led to a dangerous situation on the highway, and when we pulled over to call the rental company for help no one answered, then when we managed to make it back to their office in the car they refused to replace it even though we still had 3 hours to drive. They claimed the engine light was a warning and that nothing would happen despite something dangerous already happening. They left us with no choice but to drive the unreliable car.

Pros: Pleasant staff . Good new car

Cons: Very slow service at the desk when it seems a simple process.

Pros: Cheaper than other companies.

Cons: Difficult to find Leasys in the airport and to work out where to drop the car off. Limited signage. Very hard to drop off in Matera, the people seemed to have no idea we were arriving and were exceptionally inefficient, we had to wait 40 minutes before we could leave the rental place.

Pros: Quick pick up and drop off procedure.

Cons: The queuing on a Saturday evening at Bari’s airport could have been less long with a second desk officer

Cons: Ad Blue was empty, The car was very dirty and it smells bad, windshield water was empty.

Cons: Nothing to complain about the service. I would have liked the car to have a GPS and a reverse camera.

Pros: I demand a refund

Pros: I expected to have problems with small scratches that I did not see when I picked up the car but no. The guys where very ok!

Cons: Nothing, all good!

Pros: New car, in the airport terminal

Cons: I’ve made a rezervation for a fiat 500L and have received a fiat 500X which had a smaller boot, struggled with the luggage a bit. I have made a rezervation for 2 child seats, discovery sent us to speak directly with Leasys, they replied to my request and said it was sent to the local provider and when I have arrived they had only one child seat, I had to wait for 20-30 minites for them to find another one.

Pros: Super clean car. Very efficient service. The lot was not super well identified and somewhat difficult to find. Other than that, I would definitely use this service again.

Cons: Terrible service. By e-mail no reactions and by telephone it takes extremely long and no clear answers.

Pros: Nothing. No customer service, no fuel in the car, no support from employees, nobody went with me to pick up the car (and it was 200 mt away)

Cons: Everything

Pros: Everithing went good.

Cons: Except the drop of. It wasn’t how it was told.

Pros: Easy to drop off. Should be more alert and friendlier when dropping it off.

Cons: waited way to long to get me signed up.

Pros: Actually everithing was very good

Pros: easy

Cons: Not clear directions where to find car

Pros: Easy rental process - kind staff at checkout.

Cons: Car was dirty inside - and parked so it was impossible to enter in drives side. Checkin in Naples Airport staff person was rather short headed - but swift.

Pros: Friendly service with no fuss

Cons: There was no one to receive the car or to check the car over on return

Pros: Good vale for money if you compare with others in Pugila.

Cons: Time spent picking is very slow. We could provide all documents in advance and speed up procedure.

Pros: efficiency and the fact they respected my whish of having a specific car

Cons: there isn't anything that I didn't like

Cons: Paymant of remaining amount owned only doable by credit card.

Pros: Presence inside the airport terminal

Cons: They gave me a car that was not road worthy due to very bad front tires. It is their responsibility to make sure the car is in good and safe conditions. And those tires must have been in that condition for months already. They put at risk safety and life of the people who rent that car. They must have sent me another car and spontaneously offer a compensation for the discomfort.

Pros: Straightforward and efficient

Cons: Nothing

Pros: EFFICIENCY

Cons: NOP

Pros: Rental desk

Cons: Finding the car while the parking lot was under construction and new temporary location was not marked and the rep was not to be found. I spent 45 min. trying to find the car. However, when I return the car, the lot pavement was done and the location was easy to find. Also, the guy did a good job at drop off.

Pros: Very bad service

Cons: Very bad overall

Pros: Agent was polite and friendly.

Cons: It was all good. No complaints.

Pros: quick, no push for extra costs

Pros: cunts

Cons: scamming dogs

Pros: The lady who organised our car rental at the airport

Cons: There was only one person on the desk and a long queue of people. It took us over an hour of queuing before we got our car.

Cons: The 600 euro of the creditcard is not refunded yet though we brought back the car 4 days ago

Pros: I was efficiently dealt with when I arrived at the counter. Didn't have to wait as there wasn't any customer ahead of me. Everything went relatively smoothly.

Cons: Fuel was recorded as Full but it wasn't, however I took a picture and called them about and encountered no issues when I returned the car.

Cons: They wanted to double the hire fee to changed the drop off time.

Pros: Nothing

Cons: Long line before office, not fully load fuel,