Goldcar at Bari Airport

Cons: We specifically booked a Fiat 500 for this trip (acknowledging the ‘or similar’ fine print). Upon arrival, we were given a Lancia and the couple in front of us who had also booked a Fiat 500 received a Peugeot. So don’t fall for the scam of picking a Fiat 500. There was not one Fiat 500 in the parking lot, so this is just a ploy to get you to pay more. The car was dirty upon pick up and had a car seat in the back. The condition report also missed a huge number of bumps and scrapes.

Pros: Nothing

Cons: they cheated me and did not provide any compensation

Pros: Excellent car. And very good service at pick up and return. Very busy at pick up and we had to wait for a bit, but the staff was polite and helpful.

Pros: I was provided with a new, clean car, and most importantly, the staff at the Bari branch were very efficient and knowledgeable. Congratulations!

Pros: The people working there were kind and professional.

Pros: The car was very nice to drive, no issues at all.

Cons: In other circumstances, when renting a car, the agent accompanied us to the car and we checked it together. In this case, we were just given the car keys and left to our own.

Pros: Smooth rental process

Cons: We were told that the full coverage paid at Discovercars is not acceptable and we had to pay 130 EUR additional to have a full coverage insurance.

Pros: Tarif

Cons: beaucoup d'attente, check in de la voiture sans agents.modèle choisi non respecté. Voiture en panne

Pros: Brand new car

Cons: Massive queue waiting time to pick up the car was over 1 hour if not longer with everyone queuing at the door waiting to pick up the car

Pros: Nothing. They are a shambolic and criminal outfit.

Cons: Their cars were filthy and badly damaged. They pushed us to buy insurance, stating that DiscoverCars' contract provided inadequate cover. They claimed exorbitant damages for a tiny, almost certainly pre-existing windscreen chip. They became threatening and grabbed my daughter's shoulders when challenged about their behaviour. They changed their claimed costs and the reasons for them numerous times in subsequent correspondence, which they only engaged in when DiscoverCars got involved. Scammers.

Pros: Friendly helpfull boys by the cars.

Cons: The girl at the desk was not kind and pushy to take an full insurance, but we had already this from discovercars. The kept trying and trying.

Pros: Not much

Cons: Goldcar Bari office and service not fit for purpose

Pros: Easy to understand terms & conditions

Cons: As always with car rentals, the explanations regarding extra insurance cover is inadequate and confusing

Pros: Le respect du tarif

Cons: La lenteur du Check in et l insistance pour assurance complémentaire

Pros: cheap

Cons: slow workers (did not help each other), car was not that clean

Pros: The service was slow and the agents didn’t want to help with anything

Cons: The service on arrival was slow, the car seats were too big for the car apart from one, which was dirty and the buckle was broken. We were not at the car hire centre for 45 minutes, we managed to find another car seat and fitted it, but there was no help from the rental staff, they just wanted to sell us a bigger car for an extra £85. The was also not the same size as what we had booked. We had now been at the rental centre for nearly an hour, so I took some quick pictures of the car and left.

Pros: The employees were very polite and helpful. Everything was perfect and we will use Goldcar services again.

Pros: nothing really.

Cons: see my comment above. just a bad experience and a very bad, damaged car.

Pros: -

Cons: If you go with kids DO NOT PICK GOLDENCAR (they gave us BROKEN CAR SEAT TWICE, and then I chooce it by my self) waiting line was 1,5hours, horible the lady giving us the car was nice, but the lady for car seats was RUDE, IRROGANT

Pros: No fuss picking up and dropping off procedure, nice staff, good price.

Cons: Dirty car seats, car was missing washer fluid.

Pros: Check in and drop off was quick.

Cons: Even though car was new, it was given with a check indication on. It was for tyre inflataion. I told the representative about it, he said just dont worry, its normal lamp, which i dont believe it is.

Pros: the promptitude and professional attitude toward the customer needs

Pros: All good

Cons: It would be ideal if the remaining amount on the booking could be paid via any other debit card and not a credit card (from which only the deposit should be taken).

Pros: Location on google maps is wrong

Cons: Very pushy on persuading you to buy one more insurace from them.

Pros: Nothing they didn't give me a car

Cons: Goldcar refused to give me the car because I didn't have a national ID, I had my passport because two weeks before my wallet was lost, according to Goldcar my passport was not a valid ID, it would have been only for foreign tourist. They refused to give me my booked car and I had to go to an other provider spending 300 euros more than expected. They were looking for the slightest excuse to cancel my booking, all the other car rentals had no issues whatsoever when I presented my passport

Pros: Nothing at all

Cons: The failure of any help or advice

Pros: Car was fully featured. Fairly quick. Check-in good and very quick drop off.

Cons: The baby car seat was terrible. They initially gave us a car seat that required a base but fail to give us the base so would not fit. Then the only alternative that they had was very flimsy and insecure so our baby was very uncomfortable and cried every time we put her in it. We were also anxious to make many journeys in the car due to the safety of the seat but we had no choice as that is all Goldcar had.

Pros: Outside car was very clean

Cons: The seats however had stains from sweat....this is not making a good impression even if you are renting a car in South of Italy where naturally is quite hot.

Pros: Dear Sir/Madam, l am writing this email to inform you that on the 12/9/23 till 15/09/23, I rented a Fiat 500 car for our stay in Bari, Italy. The contract number is 23950440 and it was rented on my name Anteo Camilleri. Now on the 13/09/23, I had 2 tyre punctures whilst I was driving as the road had a lot of bumps. I tried to call for assistance but they did not answer me (+39 0645209634 & +39 0266165371).

Cons: Therefore, I wanted to get the 2 punctures fixed straight away since it was getting late. So, I went to a shop near me called 'Morea Pneumatic' to fix the punctures and it cost me €190. Today 15/09/2023, I took the car back to the Goldcar offices near Bari Airport and the worker Franco from Goldcar told me that now, I can get the €190 refund back because I was fully insured with you. I would greatly appreciate if you could reply back to me in order to resolve this issue. Thanks and Regards,

Pros: The agents were very helpful and informative and fast

Cons: Mosquitos in the car. Breaks alert that they are failing kept popping up. Was not made clear that I needed to top up with adBlue

Pros: Gaetano very helpful

Cons: no toilts

Pros: The lady who spoke to us when we dropped off the car was very friendly and helpful

Cons: The initial staff member we spoke to said we could have the car even though we were slightly early (around 30 minutes) however once we had declined the additional insurance his attitude changed and we were made to wait outside in 30 degree heat until the scheduled pick up time.

Pros: Very nice and understanding

Cons: when calling about car beeping, they didn't do anything (advice)

Pros: Once we found the office outside Bari airport, the pickup was very efficient and the car was great. Drop off was equally speedy and Francesca very good.

Cons: It was a little unclear where the rental office was.

Pros: Drop off proess

Cons: Everything else

Pros: The guy who likes game of thrones and the last of us. Can't remember his name but he's a bit nerdy but also sound.

Cons: Surcharge without any reason. The car windows were dirty..

Pros: Guy that prepare the car for us - many thanks!

Cons: Was asked to pay over 200 euros for a full cover insurance. I understood that a "full cover insurance" was already included in the original booking???

Pros: speed of transaction

Pros: Friendly staff

Cons: They try to sell their own car insurance despite you have your own telling you that the one you have is not enough

Pros: -

Cons: Terrible experience. They told us. "Everything OK" at check-out. Then they did not return to us 100 euros blocked ať our card (for the case that we will not refill the petrol tank, what we did!). Some 18 days after check-out! they send us a photo of some little crumbs on the seat telling us, that we have to pay some 114 euros for cleaning the car! We will never go to southern Italy again. We never met any such unfair business practice even in developing countries in Africa Asia, Mesoamerica

Pros: Nothing special.

Cons: Misrepresentation. Lack of knowledge about insurance conditions and general cooperation rules with DiscoverCars.

Pros: Nothing.

Cons: Everything. I know it's enough constructive but anyway, they made difficult to our trip.

Cons: Don't accept debit cards.

Cons: Still today, 3 days from droping off a car I have a reservation on my credit card!!! For me this is not acceptable. So move on with this cancelation.

Pros: never again

Cons: nothing

Pros: Nothing

Cons: Everything

Pros: The car

Cons: The price was extortionate and the service non-existing. I will never rent from GoldCar again. And I will tell everyone not to either. Companies that function like that should not be allowed to operate.

Pros: nothing

Cons: Agent tried to extort an extra $200 from me

Cons: You should remove Goldcar from your services. They are the worst rental company I have ever encountered. This is what they said in the insurance sales pitch (8x cost of rental): without excess waiver insurance: we will charge you 600 euro per scratch, 92% of customers need to pay, if there is an accident that is your fault you have unlimited liability.

Pros: return of the car was quick and easy.

Cons: terrible client service picking the car. pushing to buy insurance, credit card was not accepted (it said credit card on the card, but was treated as debit by your system)