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Goldcar at Bari Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing they didn't give me a car
Cons: Goldcar refused to give me the car because I didn't have a national ID, I had my passport because two weeks before my wallet was lost, according to Goldcar my passport was not a valid ID, it would have been only for foreign tourist. They refused to give me my booked car and I had to go to an other provider spending 300 euros more than expected. They were looking for the slightest excuse to cancel my booking, all the other car rentals had no issues whatsoever when I presented my passport
Pros: Nothing at all
Cons: The failure of any help or advice
Pros: Car was fully featured. Fairly quick. Check-in good and very quick drop off.
Cons: The baby car seat was terrible. They initially gave us a car seat that required a base but fail to give us the base so would not fit. Then the only alternative that they had was very flimsy and insecure so our baby was very uncomfortable and cried every time we put her in it. We were also anxious to make many journeys in the car due to the safety of the seat but we had no choice as that is all Goldcar had.
Pros: Outside car was very clean
Cons: The seats however had stains from sweat....this is not making a good impression even if you are renting a car in South of Italy where naturally is quite hot.
Pros: Dear Sir/Madam, l am writing this email to inform you that on the 12/9/23 till 15/09/23, I rented a Fiat 500 car for our stay in Bari, Italy. The contract number is 23950440 and it was rented on my name Anteo Camilleri. Now on the 13/09/23, I had 2 tyre punctures whilst I was driving as the road had a lot of bumps. I tried to call for assistance but they did not answer me (+39 0645209634 & +39 0266165371).
Cons: Therefore, I wanted to get the 2 punctures fixed straight away since it was getting late. So, I went to a shop near me called 'Morea Pneumatic' to fix the punctures and it cost me €190. Today 15/09/2023, I took the car back to the Goldcar offices near Bari Airport and the worker Franco from Goldcar told me that now, I can get the €190 refund back because I was fully insured with you. I would greatly appreciate if you could reply back to me in order to resolve this issue. Thanks and Regards,
Pros: The agents were very helpful and informative and fast
Cons: Mosquitos in the car. Breaks alert that they are failing kept popping up. Was not made clear that I needed to top up with adBlue
Pros: Gaetano very helpful
Cons: no toilts
Pros: The lady who spoke to us when we dropped off the car was very friendly and helpful
Cons: The initial staff member we spoke to said we could have the car even though we were slightly early (around 30 minutes) however once we had declined the additional insurance his attitude changed and we were made to wait outside in 30 degree heat until the scheduled pick up time.
Pros: Very nice and understanding
Cons: when calling about car beeping, they didn't do anything (advice)
Pros: Once we found the office outside Bari airport, the pickup was very efficient and the car was great. Drop off was equally speedy and Francesca very good.
Cons: It was a little unclear where the rental office was.
Pros: Drop off proess
Cons: Everything else
Pros: The guy who likes game of thrones and the last of us. Can't remember his name but he's a bit nerdy but also sound.
Cons: Surcharge without any reason. The car windows were dirty..
Pros: Guy that prepare the car for us - many thanks!
Cons: Was asked to pay over 200 euros for a full cover insurance. I understood that a "full cover insurance" was already included in the original booking???
Pros: speed of transaction
Pros: Friendly staff
Cons: They try to sell their own car insurance despite you have your own telling you that the one you have is not enough
Cons: Terrible experience. They told us. "Everything OK" at check-out. Then they did not return to us 100 euros blocked ať our card (for the case that we will not refill the petrol tank, what we did!). Some 18 days after check-out! they send us a photo of some little crumbs on the seat telling us, that we have to pay some 114 euros for cleaning the car! We will never go to southern Italy again. We never met any such unfair business practice even in developing countries in Africa Asia, Mesoamerica
Pros: Nothing special.
Cons: Misrepresentation. Lack of knowledge about insurance conditions and general cooperation rules with DiscoverCars.
Cons: Everything. I know it's enough constructive but anyway, they made difficult to our trip.
Cons: Don't accept debit cards.
Cons: Still today, 3 days from droping off a car I have a reservation on my credit card!!! For me this is not acceptable. So move on with this cancelation.
Pros: never again
Pros: The car
Cons: The price was extortionate and the service non-existing. I will never rent from GoldCar again. And I will tell everyone not to either. Companies that function like that should not be allowed to operate.
Cons: Agent tried to extort an extra $200 from me
Cons: You should remove Goldcar from your services. They are the worst rental company I have ever encountered. This is what they said in the insurance sales pitch (8x cost of rental): without excess waiver insurance: we will charge you 600 euro per scratch, 92% of customers need to pay, if there is an accident that is your fault you have unlimited liability.
Pros: return of the car was quick and easy.
Cons: terrible client service picking the car. pushing to buy insurance, credit card was not accepted (it said credit card on the card, but was treated as debit by your system)