Filorent at Bari Airport

Pros: Car was in very good condition, clear explanation, shuttle service to airport

Cons: Car washer fluid was totally empty, wiper blades worn out. This is very basic and must be checked before renting out a car to customers. Small thing but makes a lot of difference in customer service

Pros: fast friendly

Cons: all was ok

Pros: Efficacité

Pros: Awful service, second rate car seat despite being told it was isofix.

Cons: Accused of causing non existent damage to the car upon return. Awful customer service bordering on fraud.

Pros: They were friendly, accessible, and efficient

Cons: Nothing, great experience

Pros: good value for money

Cons: I had to call several times to contact the agant after arrival

Pros: Car was brand news, clean and they have nie better car than I ordered

Cons: I had to wait more than one hour to pick up the car

Pros: The local agent at the office, Vincent, was friendly and clear with the information. I found it very positive.

Cons: That there was only one person answering calls and processing customers.

Pros: The service of the Filorent was very professional and fast.

Cons: The car I received had quite a few bumps and scratches. It's no fun paying and getting a car that looks in bad shape

Pros: All smooth

Cons: All ok

Pros: A very nice, new and economical car.

Cons: we waited at the airport for 40 minutes for the shuttle to come pick us up

Pros: Everything was good. Except waiting in line for two to three hours, going between a basement office and an upstairs office, to hire car. Made us late for accommodation.

Cons: Took way too long. Quite unhelpful to customers.

Pros: Good price and quality cars

Cons: Not enough agenta for the customers in the office.

Pros: Quick Transfer

Pros: Friendly and efficient without the hassle Many thanks we will use you again

Cons: All good

Pros: Good service by the agents

Cons: Car windscreen was not cleaned internally The office was off site and the transportation was delayed,

Pros: Filorent is located just outside the airport. 5 min drive by the shuttle. Upon arrival and departure we didn't have to wait long for the shuttle. The waiting time to pick up car was short and the whole process took not more than 15 min. The car was completely new and clean. I had an emergency and had to leave for couple of days the car at the parking to pick it up later, they helped to arrange it.

Cons: The only problem I had upon arrival and when I needed to ask a question about my rental, and i was calling the phone number indicated in the rental voucher, nobody has ever picked up the phone. Later when I was dropping of the car for couple of days they have provides me with another WhatsApp number that worked.

Pros: Helpful staff, streamlined process

Pros: Good condition of the car, good price

Cons: Nothing

Pros: Easy to pick-up and drop off

Cons: Clean cars

Pros: This is the second year we have rented with Filorent - great service and car quality Recommend

Cons: Windscreen was not cleaned properly from the inside

Pros: The staff was friendly and professionals .

Cons: I didn’t like the fact that the pick up service is not 24/7 and also the fact that 500€ was charged out of my debit card and I will be waiting for a week to have it returned.

Pros: Filorent is zeer correct en duidelijk omtrent de verzekering bij Discover cars en proberen u geen extra verzekering aan te kopen. Super service en heel snel antwoord wanneer je vragen hebt.

Cons: Niets

Pros: Very friendly team. Marina, the lady who was servicing us during the car pick up, was lovely and gave us some good recommendations on places to visit. Last but not least, we are happy for the free upgrade.

Pros: First car was too small and directly solved by bigger one as indicated in the reservation

Cons: The car was not clean inside. Outside neither but that s not that bad

Pros: The lady at Bari Airport was so helpful at pick up and drop off. She helped us fit the car seats, and our bags as we have two young children. We cannot thank her enough, she is a credit to Filorent.

Cons: We had some trouble at pick up when the payment system went down but this was a technical fault and only caused 20 Mins delay

Cons: The way they handled the dropp off. They charged damage undue and not caused by us.

Pros: They had cars to cater for 7 people and the car was good clean and didn’t wasn’t fuel at all

Cons: They close at midnight, we unfortunately had a delay &called them the minute we found out, they refused to remain open which was fair enough. We spent 350€ on taxis to go and come back from our accommodation to pick up the car the following day. It wasn’t our fault we were delayed (and we paid a late hour pickup fee). But we decided that it also wasn’t their fault. On our way back to the airport in the shuttle bus we heard the driver telling people they would wait for them in Italian.

Pros: They were very friendly and helpful.

Cons: The service was great, finding the rental desk was a complete nightmare!

Pros: Very efficient

Cons: All good.

Cons: La ridicarea masinii nu ni s-au aratat defectele acesteia. Ni s-a spus sa facem poze la ce observam. Am fotografiat zgatrieturile superficiale pe care le-am vazut pe caroserie fara sa ne uitam si la jenti. Am observat mici pete care pareau de noroi. La intoarcere ni s-a imputat o zgarietura pe janta stanga fata. Una similara era si pe dreapta fata, dar aceasta era " cunoscuta". Daca in momentul inchirierii masinii se cunosteau aceste probleme, de ce nu ne-au fost aduse la cunostinta?

Pros: Efficient and easy process

Cons: Was easy and staff were polite

Pros: efficient, reasonable prices

Cons: office in Bari has no sign so difficult to find

Pros: Miła obsługa

Cons: Łatwość w znalezieniu biura

Pros: Good clean and perfect car for are family but service from the front of desk was the worst I have ever experienced. From having to take out another insurance with the car cause we didn’t have a credit card. While we had already payed for insurance threw discover cars.. then I rang on the day of return to see if we can drop the car of at 3pm women behind desk said yes that’s no problem and we left it back at 3pm and she charges us for the extra day disgrace from start to finish

Pros: Nice car condition.

Cons: Poor baby seats (No ISOFIX) and employees that don’t know how to set the seats. I understand that they can’t do it because of taking the responsibility but they simply don’t know how to do it and suggest anything.

Pros: Immediate Service, new car

Pros: The return was fairly easy and straightforward.

Cons: They 'upgraded' us to a much bigger car. We didn't consider it an upgrade especially given that we were warned that a smaller car is more useful especially when we have to find street parking. It also ended up costing us more in terms of gas for the trip.

Pros: Polite friendly and efficient

Cons: Would have liked a diesel as on my booking

Pros: Easy and honest company, unlike many others who are just our to cheat you.

Cons: Fair price,lovely car,very pleasant people and ease of drop off.

Pros: We got bigger car, process was easy and quick.

Pros: We got new car, clean, bigger than ordered.

Cons: None

Pros: The amazing Staff The ease of documents The free upgrade in vehicle The efficiency of the service

Cons: N/A

Pros: Excellent helpful service

Pros: Novi auto više klase od plačenog

Pros: Everything is ok. We like the car very much

Pros: Booff...

Cons: Poor choice of cars...

Cons: They deposit as much as 700 EUR in spite i took full coverage!! They block it up to 30 days. Scandal.

Pros: Everything it was good

Cons: Nothing

Pros: although Filorent office is not located at the Bari airport it is very near, transportation to the office was within few minutes, staff is friendly and efficient, I was given an upgrade to booked vehicle, during rental I received an immediate contact when calling them.

Cons: There is nothing to write so far, I hope it will remain like this during the resolution of the damage of the car that happened to me

Pros: The car was s spotless inside and out. Staff was efficient though a queue when we arrived slowed the process. Dropping off the car was quick and painless.

Cons: The inside of the windscreen had a film (was dirty) on it which made seeing through clearly when the sun was low difficult. Because we were travelling it was difficult to clean on our own.

Pros: Là velocità, la trasparenza e macchine nuove

Cons: Nulla

Pros: Close to the airport

Cons: Tried to charge for damage that was there on pick up, lucky I took a video, or I would have been wrongly charged as damage photos filorent had were out of date and did not show all damage. The car had damage on most panels

Cons: a major problem is that they refund the car deductible on the credit card after 30 days and not immediately after delivery.

Pros: I was a bit concerned about office opening times, 8 am it was stated on the website, whereas my flight departure time was 8.45am. Then I learned that I cloud return the car at any time, 24 hrs per day. This info should be placed on the website, helping easy decision making of others.

Cons: Nothing

Pros: English speaking representative, well explained rules and how to do

Cons: Vehicle was very much used, stuff were loose and damaged inside

Pros: Good quality

Cons: Smell of smoke . Better to ask renter to avoid smoking inside or make sure the cleaning is more accurate before renting the car to the next customer

Pros: Very easy to deal with

Pros: Good service

Pros: Very good service.

Pros: Tout se passe bien quand il n’y a pas de dommage mais dans le cas contraire… ça devient trop complique

Pros: initial price

Cons: - there were 2 people only in front of us and it took more than 1 hour to get a car - car broke after 70 kilometers - new car I had to pick 51 km away - they covered my taxi cost only partially - no A/C in the car in the summer time - they charged me extra for petrol despite they said they will refill the car for me with no extra change - overall they managed to steal around 40 extra EUR from me - not a huge price but I don't like scammers and tourist traps so I DO NOT RECOMMEND the company.

Pros: They were friendly, accurate, and efficient.

Cons: nothing

Pros: Friendly and quick pick up and drop off. Fantastic service and will defo rent with Filorent again

Pros: Comments above

Cons: They have not returned our deposit and they charged us extra 18 euros per day as they would not accept AMEX for the deposit but would take it to pay for the car

Pros: Agents were polite and efficient. They explained and answered all questions about rental agreement.

Cons: It was difficult to find the shuttle location. Although it says turn right, at the end of the taxi line and fountain, it was in the beginning of the taxi line and the fountain was very small (a car was parked in front of it) and I couldn’t see it. Maybe a drawing map should be included when booking. Office is located in a garage parking under a building, it was hard to find with GPS address on return. Signs should be improved.

Pros: Quick

Cons: Trying to get picjed up to go to the agents

Pros: Very friendly service We were picked up from the airport in under 10 minutes of calling and the paperwork was fast and efficient. Got the car we booked.

Cons: Nothing to dislike, this was a great car hire experience.

Pros: Great staff, very helpful they even gave tips for the area we were visiting mxc

Cons: Nothing

Pros: Nothing

Cons: Nothing-bad poor service, agents dont speak english and just wanna get rid of u

Pros: The car was clean and in good condition!

Cons: The credit card policy is stupid!

Pros: Car model was as described.

Cons: Absolutely horrible experience. Hidden charges in the terms of agreement, slow agent at pick-up (25 minutes for ONE customer!) and inefficient service altogether. Bad value for money.

Pros: Efficient pick up and drop off service to and from the car rental location.

Cons: Quite slow picking up, even though there was nobody in the queue before us. Expensive to put a second driver on.

Pros: Nothing.

Cons: They were not clear at all about what we were paying and when we could get back the money they blocked from our credit card. What they said to people depended on the person at the desk, it changed from person to person. Not very professional.

Pros: Shuttle worked as expected.

Pros: Kindness and efficiency of the staff. Good price-quality ratio. The car was in very good condition.

Cons: The fuel deposit was not full when we picked up the car (5 parts of 6) and there was not liquid in the deposit to clean the windshield. The bluetooth didn't work, we don't know it was not included in the contract... A little bit difficult to find the proper garage to left the car.

Pros: Their shuttle driver wa sa nice man.

Cons: - The hidden fee of €180 on pickup of the car. - The snarky behaviour of the person who checked us in. His other colleague was very nice, but this guy seemd like he enjoyed that we were having to pay more than expected, and took his time on his phone. Very poor.

Pros: All went smoothly

Pros: Prompt, easy and fast check jn & out, very good cars, kind people.

Cons: Our flight had a delay and therefor we had to be waited after closing hours. This brought an extra €55 to the total price.

Pros: Good service Booked months in advance and got a better price

Cons: Every rental should have a satellite navigation in car.

Pros: perfect service

Pros: As stated above I would definitely recommend your company and filorent

Cons: Nothing not to dislike

Pros: First time ever where a rental car company tries to sell me more insurance than i already had (unlike with rentalcars.com)

Cons: Nothing

Pros: Cheerful & helpful

Cons: Long wait for shuttle bus as some travellers do not believe in queuing!! We were made to wait for the one shuttle to come back!

Pros: Tout, equipe agréable, voiture propre et pratique, surclassement de catégorie...

Cons: Le temps d'attente pour récupérer la voiture à l'arrivée

Pros: Good comunication and good service.

Cons: Since we were with a little girl it took us at least 1 hour to pick the car.

Pros: Excellent service! Recommend 🔝🔝🔝 Fast and easy!!!

Pros: Enjoy the service very easy

Cons: First car I didn't like it, but they fixed the problem very quickly. 5 stars indeed

Pros: Gewoon degelijk

Cons: Geen uitleg over de werking van radio en verlichting etc.en bedieningspaneel

Pros: Fast and easy picking. They’re not next to the airport but offer a service of picking and dropping at the airport. You can also reach it from Bari Train Station with public bus n°16.

Cons: Generally speaking the car rentals in Bari became too expensive. For the purpose of our holiday (Gargano) I think our car wasn’t the most indicate because of too many kilometres done in its life (about 81000) also nobody told us the car often gives tyres pressure alarm.

Pros: Friendly and professional staff, very good on customer service.

Cons: I love drive manual cars, and unfortunately you guys did have any manual car available at the pick up.

Pros: Splendid service. They gave us a brand new car with Apple Car Play that was a huge benefit in our trip.

Pros: Very friendly, efficient and helpful

Pros: Efficient and easy to deal with. Was all legit and a well run company. Would rent from again

Cons: Nothing we didn’t have any trouble

Pros: Pick up was great

Cons: Drop off was far too busy for a single staff member. We nearly missed our flight.

Pros: Very helpful

Pros: They were friendly and the pick up from the airport was quick. We waited a little to collect the car as there were a couple in front of us and only one person dealing with customers but it wasn't a long delay. We had full insurance coverage through Discover Cars and there was no pushing to buy additional insurance which has happened with some other rental companies in the past. Dropping off was quick and easy.

Cons: Nothing really. The car was a little bit battered with a missing petrol cap but it worked fine and was all we needed. I think I'd have been more worried driving a car in pristine condition anyway.

Cons: It was slow plus they printed out the wrong papers and wanted to give me the wrong car

Pros: They were great! So friendly and efficient. The young man we dealt with was very patient, friendly, spoke perfect English, and had a sense of humour. The young woman who checked us back in was the same. No problems at all ☺️

Pros: nice and easy

Pros: Most of the thing were ok, no complaints

Cons: We were late 5-10 minutes after 23 pm and paid 55 eur for out of working hours service but it is most probably regulated in the conditions

Cons: it took long to get from the shuttle to the picking up desk. Picking up the car took also longer, because the agent had to pick up the phone all the time to explain people where to wait for the shuttel. My advice would be to put a sign on the waiting point and tell the people already with the booking information where to wait.

Pros: everything ok

Cons: nothing

Pros: It was Italy car rent

Cons: It was Italy car rent.The customer could enter more data into the application, then the service would be more efficient. Despite announcing the pick-up at 10:00, the car was not ready at 10:30

Pros: Nice and proffesional staff.

Cons: The car was not washed on the outside with water stains around handles and roof. The shelf in the trunk was hanging loose.

Pros: Danny who handled our check in and check our process was fantastic.

Pros: Easy pick up and drop of

Cons: Since no one was there for the drop of we could not get a formal agreement that everything was fine and after 5 days they tried to scam us with an additional enquiry for 350 euro's for 'additional damage' which was already there.

Pros: Good competent staff.

Pros: The service was efficient enough, including the shuttle bus. What I really like is my Group A car, it's roomy and fuel efficient, for a reasonable price.

Cons: It's the first time we used Filorent so had to work out how / where to get the shuttle but it wasn't difficult, so I don't really have anything negative to say about the service.

Pros: The car quality was fine, however we collected from a dark garage where it was impossible to check over the car properly. On returning the car there was a very tiny yellow line (like a highlighter pen stroke) no more than 6cm long which the agent struggled to even photograph, which we were charged 200 euros for ‘work’ to remove. We contested the damage on return but they refused to let us leave until we’d ‘signed to agree return’ and with a flight to catch we were trapped.

Cons: Poor service, completely unacceptable and borderline theft of our money. Would not recommend a company with such malpractice. They are an embarrassment and should never be recommended by the Discover Car platform.

Pros: The value was good.

Cons: It was a pain to pick up and drop off the car. I do not recommend filorent

Pros: MR. Danielle was very helpful, his straight away sort it out car problems. Car battery was flat after first night rented the car. Changed for another car.

Cons: Arrived at the airport 9.30pm. Driver picked up from at airport, in 10min. We was at the car rental reception. Internet was down. Spent nearly 2 hours, waiting till sorted out papers. Left rental car company nearly 11.45pm.

Pros: nothing to say

Cons: 1. we wait in the airport 37 min for the shuttle 2. the car was full of scratches 3. the front seat was dirty 4. still waiting for the refund of the deposit (secon week)