Ecovia at Bari Airport

Pros: A nice chap helped me connect my phone via Bluetooth which made my holiday so much easier

Cons: LONG pick up queue in the terminal

Cons: they scam you with the extra cleaning charge when it is actually not needed

Pros: Courteous and understanding of our car needs

Cons: None

Pros: Nothing. Will never use again

Cons: Cancelled for a no show due to exceeding 59min time limit. However, I emailed ecovia the night before the flight explaining my flight was cancelled and that I would be late due to getting a new flight. I tried to call multiple times but no answer every time. Charged £560 extra to hire a brand new car. The agent stated that it was because I had emailed the head office rather than Bari Airport. However the automatic response I got back from ecovia stated that I DID email Bari AirPort branch.

Pros: Nothing I can mention

Cons: Nothing positive I can mention

Cons: We were forced into purchasing insurance that we already had cover for at an extortionate rate of £509 we had to wait 90 mins for pick up. Shocking service

Pros: Assistants were kind

Cons: Pick up time too restrictive, picking up the car wait time was too long

Pros: Once we’d checked in, cat pick up and drop off was rapid. Best price- liked the MG self charging hybrid model- great acceleration on those short Italian slip roads!!

Cons: 45 minutes queue in Bari to do the paperwork. Can this be made more efficient, especially when we completed ‘check in’ online?

Pros: Nothing. There is nothing i liked.

Cons: Different car, different money back. They told me it is a new car without any damage, it turned out it is about 450km inside and the front bumper is damaged.

Pros: The car pickup went without a problem. The car was ready and clean. Returning the car and getting the deposit back was quick.

Cons: I ordered a child booster three days before picking up the car. It was my mistake,I forgot it, but I received confirmation that the change had been accepted immediately so I assume everything was taken care of. However, when we arrived, the clerk told me that no booster seat were available. That came as a very unpleasant surprise. The clerk did not deal with the issue any further.

Pros: There is nothing likeable

Cons: Had to wait an hour for my turn at the desk. They don’t have enough capability for the bookings. They didn’t have the car I booked. Was allocated another vehicle, but when I got to the car park 10 minutes later they changed it again to a very dented only MG. I asked for an alternative but nothing available. Everyone else was also getting swapped to a different vehicle. The whole system was lies and receipt.

Pros: They were courteous, and unlike Discover Cars said that they had cancelled my booking and would not charge.

Pros: Fuss free

Cons: Location of pickup. But all rental companies are in the same location

Cons: Waiting line, 500 eur blocked and after return still waiting after one week

Pros: Very friendly.

Pros: Nothing

Cons: Couldnt provide car seats, told me to go buy one and tried to convince me my 4 year old was tall enough to go without a booster seat

Pros: Nothing! Would never book through them. And will make sure none of the people I know book through them either.

Cons: I paid and never received any kind of service and never received money back.

Pros: A car with very low mileage, almost new, well-equipped and clean, efficient rental service

Cons: Autovia did not honour the Full Coverage policy I bought through DiscoverCar with Sincera insurer, and instead asked me to buy a new policy for which I had to pay an additional €144

Pros: Nothing! They cost me €500 in extra charges due to their ignorance!

Cons: They cost me €500 in extra charges due to their ignorance!

Pros: I had no issues with customer service. Smooth and profesional.

Cons: Poor flexibility for a 30 minutes delayed flight which costed extra 61 euros.

Pros: Kind staff at car pick-up

Cons: Waiting time at car return

Pros: It was great

Pros: Uitstekende en vriendelijke medewerkers. Ze gaven ons een paraplu mee omdat het hard regende en de auto ongeveer 300 meter lopen was.

Pros: I liked the ease and speed of ordering and delivering the car!

Cons: I don't like it at all... that despite paying for full coverage insurance (32€) through discorcars.com, at the Ecocars (Ecovia) desk, I had to pay again (180€ for full coverage insurance)!!! The excuse was that the insurance was not done through us, it was done through Discovercarsr.com and it's not worth it!!!

Pros: Nothing

Cons: I payed you money and got nothing. If you don't return money I will do my best to let everybody know about this case. Also gonna go to court with it

Pros: I give them 5 stars for their pricing. Best deal we found from all the car rental companies.

Cons: We had to wait 2 and half hours to pick up our car. The line was long and it seemed that most of the people picking up cars were unprepared for the documentation required to rent a car. Perhaps you could do a better job providing a tutorial online for people to review so they are prepared when they get their turn at the window.

Pros: Clean, new car that met our needs.

Cons: We had to wait in queue to sign the papers for 2h, depsite booking and prepaying online. The queue was even bigger for the people behind us.

Pros: Cars availability despite of high number of bookings. Competitive rates, officers helpfulness

Cons: Not enough officers to cover the high number of customers, overcrowded parking lots.

Pros: Bardzo szybka realizacja

Cons: Samochód był bardzo porysowany i bałam się ,że jakiejś rysy nie sfotografuje przed odbiorem auta.

Pros: upgraded to a new car

Cons: Waiting too much to pick up the vehicle

Pros: The car had been in an accident but it didn’t bother me

Pros: Everything

Cons: Nothing

Pros: Great car and very fast pick up and drop off.

Pros: Reasonable price, reasonable car

Cons: Rude staff at check in desk, more interested in up selling extra insurance

Pros: Check below

Cons: we were informed by email that the car had 2 scratched rims 1 hour after delivery! Completely false, I have a video of the car when I picked it up in Bari, they were scratched when I picked it up (along with other scratches) I paid 37 euros per day for additional insurance, I wonder if they won't repair the car based on my insurance (most likely the answer is yes)

Cons: Aucune aide.

Pros: le soleil

Cons: la secretaire

Pros: great service

Pros: Once the contract was in order, picking up the car was quick and easy.

Cons: The person at the counter was not helpful. We had to call Discovercars to get the contract in order.

Pros: Agent was courteous and helpful but it did take a long time to get everything sorted there was a long queue at the booth beside us yet it was cleared and everyone got their car and we were still waiting for paperwork to be completed does feel like we were ripped of!!!

Cons: The hidden costs if we broke down or had an accident there would be no roadside assistance and a very large access to pay

Pros: Good car

Cons: Hard to understand that ecovia is part of Autovia… need more signage to make it easier to find

Pros: The car was working

Cons: Double charging, unpolite service

Pros: Fast procedure.

Pros: There was a long wait to pick up the car, which was frustrating. Additionally, I faced several issues regarding the deposit. Initially, they refused to accept my card without a PIN for the deposit. However, once I agreed to purchase their full insurance, suddenly they were able to accept the deposit without the PIN. It’s unfair

Cons: Drop off fast. Nice agent! The car was new and super clean.

Cons: Long wait at desk although only 1 couple in front of us. High price of second driver of 78 years.

Pros: The agent was helpful and practical.

Cons: They should inform in advance their customers about the picking up process. 1. find the rental office at the airport building (If there is a queue in front of the office may you can't see the logo of Ecovia because it is covered by the legs) 2. then you can get the car at the outside area of the airport.

Pros: The man who is checking damages

Cons: Car rental agents

Pros: Their location near Bari airport

Cons: The person I dealt with was dismissive of my concerns re the condition of the car at pickup. There were several marks/scratches/dents on the car yet there were only two shown on the documentation. All of these should have been on the documentation at pickup. When I stated this to the representative, my concerns were dismissed. I was told take pictures/videos of the damage. This is wrong, the onus of highlighting the damage should not be on the customer.

Pros: Took 2 hours to get car from agent.

Cons: Nothing

Cons: When picking up the car the clerk was really friendly - although due to plane arrival delay we could only pick up the car slightly after the end of opening hours but for an extra fee we could manage it and the clerk was absolutely helpful. What was more worrisome was that when returning the car we had to wait approximately 40-45 minutes - there was only one clerk available. This can really be frustrating since customers arrive at the airport for a given time to check-in and catch their plane.

Pros: Friendly and helpful staff

Cons: car was too old and in poor mechanical order

Cons: The car - a Jeep Renegade - was uncomfortable, specially the back seats, and the trunk was too small.

Pros: Nemt at booke

Cons: Opkræve for mere end der var betalt på forhånd - 70 euro - for at aflevere på anden destination - trods der VAR booket og betalt for at aflevere andet sted en opsamlingsstedet.

Pros: Price and car

Cons: Drop off at a peak hours, the parking was really busy and had to manouvre in between many cars.

Pros: Pick up admin very much as expected with attempt at upselling but sorted in the end

Cons: 1. No opportunity to inspect car before signing (existing damage) agreement. Car was some 200mts away. 2. Original hard copy contract and emailed copy did not include the second driver. I had to chase for the amendment but didn't get it for over 24 hours, so second driver could NOT drive on first day. 3. Return process straight forward but I do not have the promised 'returned in good order with full tank' confirmation more than 24 hrs later and am having to chase as well as release of CC block

Pros: Very flexible drop off

Cons: Rude assistant at rental desk, pick up time extremely long, no infos. Hard to find the Ecovia logo at rental area. 700€ deposit - I am waiting for it

Pros: Nice pick up Bari airport. Quick return service in Napoli airport. Big car - citroen C5 - lots of luggage space, 2 drivers, car already dented all around. One way rental at appprox 75

Cons: Mostly a plus because already scratched up do nothing they can pin on me. But car is nestly 100 T km which is kind of old / tired. But again big diesel AUTOMATIC car ready scratched

Pros: efficiency. friendliness.

Pros: Ciro at drop off in Naples was a lovely guy and more than helpful and smiled

Cons: The female agent in Bari was not that friendly

Cons: One of the conditions was to having a credit card. I had a credit card in electronic form, nevertheless yr stuff inform me that electronic credit card is unacceptable for you. Because of this I must spend more 358 EUR (- 100 EUR for full tank) for because as I have been informed the term of lease was not met your policy a is in different rate This is what I call a pro-customer approach, charge extra money for not having piece of plastic. So for these reasons describe above I can´t recommend you

Pros: Nice manners

Cons: Nil

Pros: The car broke down. But the response from Ecovia was positive and the car replaced.

Cons: I had to return a broken down car to the agent.

Cons: The car had no usb charging outlet, so navigation depended on phone battery - stressful when arriving after dark

Pros: Just very easy to pick up car

Cons: Very quick and professional

Pros: speed

Cons: nothing

Pros: The staff at pick up and drop off (Andre) courteous and very helpful

Cons: Bit of a wait at desk to pick up car. Only one of two people on the desk were assisting customers.

Cons: They never responded to my emails and calls to add a second driver

Pros: Il servizio migliore che ci ha fornito ecovia è stata la consegna dell'auto e la riconsegna,abbiamo trovato lo stesso agente, veramente gentile,veloce e disponibile

Cons: Avevamo prenotato l'auto per le 8:00 di mattina e ci è stata data alle 10:00 talmente era lunga la coda della gente in attesa, non ci è mai capitato di aspettare 2 ore in coda,in piedi....

Pros: Quick and cheap

Cons: The car had bumps all over and the check wheel air pressure control was on for the whole trip. Best to take pictures before you leave the parking lot.

Cons: pickup time too long (45 minutes!!) price of optionals as baby seat. Unbelievable.

Pros: Hitro, preprosto

Pros: Quick service, good car, nice staff. I recommend them.

Pros: Ladies at main desk very professional & dedicated to professional service

Cons: Pick up & drop off procedures exceptionally poor & unprofessional. These guys need better training & customer service skills. Also, working at intl airport, would be useful to be bi-lingual. We had 4+ languages between us, but very little Italian. Even using google translate, he refused to answer our basic questions; which is our car, please show us where to exit airport, etc. Just plain rude & lazy.

Pros: Nothing as we waited nearly 2.5hours in line to even get served to be finally given keys to a filthy car inside and out. The staff at the car pickup area did not explain how anything worked and most maps of the Puglia region were not installed on the GPS so we had to use our own phones. Very disappointing.

Pros: Realy fast procedures. New car.

Cons: -

Pros: easy to book, fast, cheap

Cons: as our flight was delayed, we could not pick up the car on the agreed time and the counter closed, however the flight number was given, so they know we were coming to pick up, so this made us spend hours next day in the morning to try to pick up the car. also phone number given was not responded by anyone, any time i called.

Pros: nothing

Cons: First of all, I had a reservation for 172 euros as the credit card was in my wife’s name , it was not , we finally paid 409 euros, which did not correspond to the reservation . Moreover in the first contract my wife was informed as second free driver and there I had to pay a supplement in the new contract. I call this manifest theft.

Pros: It was as I have ordered

Cons: There was no windscreen washing fluid in the car.

Cons: Waited over 30min in lane. The lady was very slow. And in the end, they didn't gave me the car because I had a debit card, not a credit card. Didn't accept deposit in cash and the lady at the desk was very unfriendly. She just told me to go away. Another lady at the car rental office next to her, helped me to find a company /car which accepted the deposit with my card

Pros: Absolutely nothing - Would never use them again or recommend them to anyone

Cons: When we arrived at Bari airport we found that the car we had booked was not available for us to hire and they had no other vehicles available. Our flight had been delayed by three hours but the telephone number they gave us to notify the company had a message in Italian and we therefore had no means of confirming the delay. We ended up having to hire a car from Hertz at considerably more money as it was last minute.

Pros: Pick up and drop off were very smooth and quick

Pros: Good, affordable

Cons: Room for improvement: Give clearer directions on how to get to the car from the rental desk and how to get out of the airport.

Pros: Great agents and service.

Cons: Huge waiting time , a slow queue. Prices of car hire are going up at a big pace.

Pros: Everything was ok

Cons: Long waiting at Bari airport. Long waiting to unblock the deposit in my credit card. I returned the car two days ago, but the sume of 500€ is still blocked.

Cons: Time spent in line in airport to pick up car was almost an hour and a half with approximately 8 groups ahead of us.

Pros: Everything.

Cons: Nothing

Pros: For Ecovia I have compliments only everything was perfect + most friendly 🙏🏻😃🌹

Pros: The car was new, very clean and in working order. The service is good.

Cons: We had to pay an additional 120 euros for car insurance, as we had paid for additional insurance when booking the car!

Pros: Excellent car and service. Only slight issue was no people at desk when plane landed. Otherwise excellent.

Cons: Polite and helpful

Pros: Good price for great value

Pros: Friendly and competent service

Cons: Nothing

Cons: Worst service ever, rude representatives, who dont speak english or dont even try to

Pros: Car was brand new and the service was efficient and the staff were very friendly and helpful.

Pros: Efficient

Cons: Nothing

Pros: Everything

Cons: nothing

Cons: the car was very dirty and with objects from the previous rent. they did not even clean it or check it.

Pros: The process was simple.

Cons: Nothing serious. One technical: there was not carpet in the car - it could be problem when cleaning comes up. I like cars and take care of them, that's why I mentioned the issue.

Pros: Professional, fast, reliable.

Pros: Great Service Friendly staff. Didn't try to upsell. We wanted a small car for economy and ease of driving in narrow Italian streets. We got a VW Up. Just great.

Pros: Correct. New cars.

Cons: Waiting time for receiving the car

Pros: Very friendly and quick service, both on pick-up and drop-off.

Pros: English speaking representative smooth pick up

Pros: Overall value for money of your rental car

Cons: Time spent with picking up and dropping

Pros: good service at reasonable price

Cons: nothing to highlight

Pros: Quick & efficient

Pros: EVERYTHING WAS FINE

Cons: THE WAGON IS NOT GIVEN A PAYMENT AUTHORIZATION

Pros: Cleanliness and good vehicle

Cons: Slow process on picking up the vehicle and obsessive checks on damage on return causing delay on return

Cons: Extra costs aplenty. My flight was delayed so they charged. They wouldn’t accept debit card (though the slip said it was ok). Etc etc. Should have been £80. Was £260.

Pros: everything

Cons: the time to pick up due to their systems. the poor employees needs to fill so many form, make copies of IDs and so on.. But that's Italy, unfortunately. In Spain it takes 3 minutes to pick up a car :-)