Felirent at Bari Airport

Pros: Would never rent through this company. The rudest, most horrible group of people I have ever come across. Both at drop off and pick up all staff members were so horrible to every single customer. Be warned, DO NOT rent through them. We were lucky enough to have full insurance but those who did not where forced to paid hundreds of € for things they didn’t do to the car. Never in my life have I seen such consistent horrible service. They should not be in business

Pros: Not much!

Cons: Rude and unhelpful staff. Hidden charged, such as having to return car clean or pay a cleaning fee (we cleaned the car but had to pay 25 euros as there was some dirt in the driver's footwear from the driver's shoes), charge for having breakdown assistance available, tank less than half full which means inevitably you return it with more fuel than you started out with as its very hard to judge. Hated this company!

Pros: Absolutely nothing to recommend them, horrible money grabbing people. The worst we've ever come across in 50 years of travel, except perhaps in Sicily.

Cons: Odd policies; charging in advance for cleaning a car, or pay 25€ when you hand it back - and the car wasn't particularly clean on collection. It's clearly one of their scamming routines, as is the insistence on taking out their breakdown insurance at around 17.50€ a week. Understaffed, arrogant and condescending bordering on outright rude and utterly self interested. No level of customer service whatsoever. As well as car not being particularly clean there was no water in the washer tank.

Pros: Web

Cons: Check in took a long time

Pros: Absolutely nothing. The worst experience of car hire ever. We will NEVER use them again.

Cons: The rudest and most unhelpful staff we’ve ever come across. Total lack of respect, compassion, care, communication. Extremely rude and deliberately slow . One of the staff was having a screaming row with a returning customer in front of everyone, so unbelievably rude and unprofessional. The staff were discussing us in Italian n front of us, and I could understand part of what they were saying. I felt unwell and told the agent, who replied it was my problem and nothing to do with him. Diabolical

Cons: A l arrivée l hôtesse a été froide. Elle ne voulait pas nous donner de véhicule sans que l on paye les 200€ !!!! Je serai bien aller ailleurs mais nous étions loin de l aéroport. De plus.Nous avons appelé l agence pour leur dire que nous étions arrivés. Nous avons attendu une heure avant que quelqu’un vienne nous voir. Concernant le véhicule, il n y avait même plus de lave glace … Pour finir vos chauffeurs sont des dangers. Aucun respect du code de la route nous mettons nous clients en danger

Pros: La voiture était très propre, manque du liquide lave glace

Cons: L'accueil de réservé, tout n'est pas clair et les personnes présentes ne cherchaient pas forcément à nous aider,

Pros: Excelent

Cons: Agent helpfulness. Good value for money.

Cons: Unfriendly staff. The women who work on approving or issuing the cars are uncooperative. They look for ways to trick you and charge you as much as possible. The guy who handled the inspection when I returned the car was extremely polite.

Pros: Pas grand chose

Cons: Trop de choses

Cons: They still have not returned my deposit to my creditcard, after almost 3 weeks. Still no reply by them

Pros: They told us that we need to contract the insurance with them , besides we already had full coverage with discover cars. They told if something happened we should pay them and after we should asked reimbursement for discovercars.We are afraid so we pay the insurance for them again.

Cons: I do not like to be pressure to contract the insurance again.

Pros: It was a speedy check out.

Cons: I wasn’t entirely happy with this company. I get like they were scaremongering us into oh for extra stuff that we 100% did not need. The lady told us we needed snow chains on our tires and if we didn’t the police would stop and fine us…. It was 20 degrees the whole weekend. So we paid for those for no reason. I won’t use this company again.

Cons: boli sme nespokojní so zámenou auta. Kvôli zdravotným ťažkostiam sme si zámerne zarezervovali auto s vyšším sedením a dostali sme úplne iné auto. Tiež bolo pre nás nepríjemné zistenie, že nádrž je takmer prázdna. V objednávacom formulári bola ponuka plná nádrž za plnú, my sme ju zaklikli. Boli sme zneistení, kde blízko nájdeme pumpu, aby sme tankovali.

Pros: The staff cooperation and sympathy.

Pros: When returning the vehicle, the lady (another one) was friendly, spoke English, we did not wait for a transfer to the airport long.

Cons: Especially the attitude of the staff when picking up the vehicle. The lady at the counter was clearly uninterested in communication (let's leave her desperate English aside) and inflexible. Another thing is extortion with an additional payment, which is no longer necessary when booking online. I would not recommend to friends.

Pros: Efficient and courteous.

Cons: Just be more engaged with clients. Be friendlier. Smile. The cars are units. People are not units.its a people business.

Pros: Rien en particulier

Cons: Accueil expéditif en soirée du personnel présent qui était en fin de service et la non transmission du contrat .....

Pros: The return speed and service - albeit I was there at opening time

Cons: The check in time was so slow (1hr) once I arrived at the location which was quite far away. My biggest issue was why did they ask for a €10 cash upfront payment to cover cleaning on return. I never heard of that before and did not take them up on their offer. I think this merely provides a social fund / tip. I don’t think I got an Economy Elite car which I ordered - I got a Lancia Ypsilion. Was this because I did not pay the €10 car cleaning contribution. There was an engine warning light on

Pros: There was nothing to like about the Felirent service, so rude and arrogant

Cons: Would never rent from them again - no idea why DiscoverCars use them

Pros: Very miserable unhelpful agent spent forever doing paper work from Felirent we were only covered for basic insurance and had to pay for additional driver ? An extra 56€

Cons: We thought when completing our paperwork with you we paid for additional driver and fully comp insurance ? When I saw the documents from

Pros: Not much

Cons: Most things. The staff were quite friendly but they wasn’t enough of them and the company’s processes left a lot to be desired.

Pros: Pick up was good

Cons: Staff at check in desk were slow and one particular person just ignored us

Pros: Friendly, but inflexible

Cons: The ordered car was not available and team wanted to give smaller car where our luggage would not fit in. There was no logic at all in explanation, after discussion with help of Italian friends we got a car that fitted our luggage. But the discussion was not needed and specially after a long travel of us.

Pros: La navette qui vous dépose de et vers l’aéroport.

Cons: Service trop lent . Attendu plus 30 min pour récupérer voiture. Idem pour la retourner.Responsable pas sympa du tout .

Pros: Quickness of the check-in/check-out procedure. No organisation hustle.

Cons: I booked Elite Mini with Fiat 500. They forced me to take Fiat Panda so just the regular Mini category with no discount etc. The car itself was in so-so condition.

Pros: 'm very disappointed, I just paid double what I was supposed to pay.They didn't tell me that my debit card would be double if I used a debit card. I didn't even get the car I booked. The Felirent deal was no help at all, I will never do it again, and I will not recommend it to anyone in Romania, that's for sure. I'm sorry that I'm not with them, never again!

Pros: Il ne m’ont toujours pa débloqué la caution depuis le 6 août j ‘appelle cela de la malhonnêteté

Pros: Excellent car and cleaness

Cons: We had agreed to drop the car at the airport and we had to go to their place, rushing so as not to lose the plane.

Pros: they take a huge deposit that they don't return and money is necessary in this day and age, they are rude and slow

Cons: I don't like anything at all... I can't understand it at all, return the car to them, everything will be fine and they keep your money?

Pros: I was unable to get through to their number for the free shuttle bus to collect me from airport and had to pay for a taxi

Pros: Is was awful, could not even rent the car. There were all complications and at the end there were very inpatient. Really bad company

Cons: The service was really bad and I can not get my money back I already paid. There goes 90 euro’s. Please help, awfull expierence

Pros: The car was very clean and oke that is the only thing that was good service

Cons: The deposit of €700!!! is much to high for such a small car and comparing to other companies. No check if there was any damage and the tank was half full. There answer was:just make a film of the car so any damage at the car is filmed and take a picture of how full the tank is. But when I brought the car back the car was checked if there was any damage and enough benzine. There was no damage and I signed but i did not get any proof where i signed for and no proof of getting back my deposit

Cons: Slow on pick up, slow pick up by shittle bus. Didnt seem proffessional, and felt risky as they are located in a storage hall.

Pros: nice, helpful staff

Cons: All processing was smooth and easy. The staff was helpful, and pleasant. The only down side was the warehouse got extremely hot during drop off, as the air conditioning unit was not working.

Pros: Low prices and brand new car!

Cons: Long way from the airport to the rental car ( roughly 10 minutes ); Long way waiting for the pick up upon check out ( they have just 1 pick up van going a long way to/from airport ) and for the check out procedure that took us roughly 40 minutes! ; One of the agent, a young girl, was very rude towards a client next to us: she simply had an unexceptable unprofressional behaviour. The other agent were nice persons.

Cons: Don’t like when people hung up just because they don’t speak proper English or don’t understand. It’s to be a poor rates for sure!

Pros: The car and the employee handing the car to us were all good.

Cons: Didn’t like that we had to wait more than an hour for the shuttle at the airport.

Pros: Very fast process of dropping off the car and going to the airport with shuttle bus

Cons: Agent didn't speak english very well and long process of getting the car

Pros: Unfortunately, I was not able to rent the car as due to a peculiar policy of the Company even if I had all the documents available, but only the passport scanned they did not give me the car. I immediately called the discovercars call centre and explained the situation, there was nothing I could do and I am still waiting for the refund of the insurance fee.

Cons: Unfortunately, I was not able to rent the car as due to a peculiar policy of the Company even if I had all the documents available, but only the passport scanned they did not give me the car. I immediately called the discovercars call centre and explained the situation, there was nothing I could do and I am still waiting for the refund of the insurance fee.

Pros: kindness and competence

Cons: nothing

Pros: Good car

Cons: They made me buy an extra insurance for 224,- euros because my creditcard didnt work. But i already paid insurance at discovercars. Workers didnt seem to care feels like a scam to me.

Pros: The car (Lancia) was rather new.

Cons: On 5 May we arrived to Bari Airport around 9.30 a. m. and I started calling Felirent (+393758529391). Nobody replied at least 20 minutes although the line was not busy and Felirent should be open from 8 a. m. to 8 p. m. When we finally reached Via dei Gerani, 2, Modugno, a female employee spoke very poor English and she was not able to answer to our questions concerning the car. We got the car with no fuel although the fuel policy on your website is FULL TO FULL.

Pros: Friendly service when we got there. Also they drove us to the airport fairly quickly after we handled the return of the car.

Cons: It was a little difficult to get hold of them and to understand where to get picked up from the airport

Pros: I was upgraded to higher category without fee when my category car was not available

Cons: more than 100 minutes to pick up a car with just 2 other clients ahead of us. Very limited English knowledge of Felirent employees