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ACARENT at Bari Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The bumper of the car of the Acarent company was damaged and was rented out unrepaired. The representative of the company marked the damaged areas, but when we returned the car, we had to prove again that it was not our fault. We were making a video. I recommend taking photos of the places where there is damage. Then you can prove that it was not you who did it.
Cons: Very bad
Cons: Their inability to pick the phone up - despite CONSTANTLY calling on various numbers and despite contacting third party to warn them of flight delay. On arrival, office was empty
Pros: Everything, there was no queues, they were friendly, professional, so much better than any we have used before
Pros: quick and friendly service
Pros: Friendliness and efficiency of staff
Cons: Nothing of particular impoertance.
Pros: The customer service team at the desk and over the phone.
Cons: The car assistant that gives you the physical car keys.
Pros: desk at the airport near the arrivals exit, friendly reception and clear explanations. Upgrade of the car
Cons: contradicotry information on our voucher (said the desk was outside so we weren't sure at first) Just a little too long to pick up the car as there was only one client before us but it took an hour for us to finally walk out to the rental parking
Pros: Wonderful service by all representatives of Loran. Would definitely recommend them and use them again.
Pros: Very attentive, patient and polite. Answered all our queries.
Cons: Not enough sign postage at airport to find rental desk. Acarent sign in shop not obviously displayed and small ( bottom left corner) compared to the rental desk shop name Loran Italian Rental. Also, information on where to find the desk on the Discovery Cars booking form was printed very small and not obviously displayed.
Pros: Responsibly and thoroughly documenting car damage prior to handing over to me. Documents fully in accordance to car real condition.
Cons: no complaints
Pros: Never got the car
Cons: Never got the car
Pros: the agent was kind and apologetic, but, more importantly, I arrived in Italy from the USA without getting a car from discover cars.
Cons: NOT BEING ALLOWED TO RENT A CAR!!!
Pros: Everything was perfect ! Thank you !!!
Pros: Efficient and correct
Cons: It was not that clear at what company we had to go to collect the car
Pros: Heel vriendelijk, spreken vlot Engels, duidelijke uitleg, behulpzaam, geven tips voor terugbrengen wagen en voor het ophalen.
Pros: Car was in good condition. Price ok but only on documents
Cons: Horrible service. Staff is rude . Not enough staff - they rush you into checking the car . I was overcharged in the end. Supposedly there were scratches on the bumper -not done by me. I never received the drop off documents - how am I supposed to claim the insurance ???
Pros: they wait for us after working hours because of the fly delay
Cons: i had to pay something that was not my fault
Pros: Fast, kind, informative, flexible
Pros: Ease of pick-up / drop-off, transparency in terms of existing damages to the car
Cons: The car itself was pretty worn and started with difficulties from time to time.
Pros: We got a free upgrade because the agent saw how much we had and thought we would be more comfortable in a bigger car
Cons: How long it took to progress the paperwork and payment before receiving the car
Pros: Quick and efficient
Pros: The service man Enzo was very helpful and available.
Pros: Everything went perfect. Staff was very helpful and friendly.
Pros: Gentillesse, et bien expliqué
Pros: Even the picking up was so long, the staff were fine and helpful
Cons: Didnt have ordered car
Pros: The manager Guiseppe was very kind when we arrived at took the time to answer all our questions and inspect the car with us. Only a short time afterwards we received the contract and invoices in the mail and also on paper. We had some scratches but the pricing was reasonable! Friendly procedure of drop-off.
Cons: Alll good. Just get an English version of the contract as well.