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Delpaso at Malaga Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Representative was not interested in checking the car when collecting, and when returning wanted to charge for scratches which were initially there when renting. Bad practice of trying to make extra money.
Pros: Efficient and when they didn’t have the car I ordered available they gave me an upgrade at no extra cost or hassle
Pros: The car was in good condition
Cons: The office was really difficult to find. No rep at the airport had to ring them to find out where they were. The airport rep was quite rude and dismissive. Main issue was where the drop off is it was really hard to get to
Pros: Clean cars good service overall
Cons: Finding the representative at the airport was tricky
Pros: Needed to be more visible and clear directions to the pick up point a little confusing
Cons: It was easy to book and representative quick and informative
Pros: Everything went very smoothly and will certainly do business with you again.
Cons: We didn’t see any representatives in the terminal? But could possibly have something to do with our plane being nearly two hours late!
Pros: Very busy office, but very efficient. And pleasant.
Cons: Nieprzyjemne podejście do mało zorientowanego klienta. Bardzo nieprzyjemne traktowanie po odmowie wykupu opcji dodatkowego ubezpieczenia w ich firmie.
Pros: car upgraded at no extra cost
Cons: ambiguous and misleading information regarding 70 year old driver, leading to 50% increase in rental cost
Pros: Quick and easy
Pros: Counter staff
Pros: They explain everything well. Prefer picking up outside of the terminal. Use Delpaso regularly so you must be doing something rights. Full to Full fuel. Unlimited mileage and free drivers great.
Cons: Van had many scratches and dents and I did not want to take the blame for them. I videoed and photographed car before I took it. I appreciate a car that big will get damaged in small streets and its not worth you repairing it. When I dropped the car off the lady understood my fears and knew I had not damaged it.
Pros: Customer service
Cons: The car was filthy after all the brown rain. Thought that they could have put it through a car wash first.
Pros: nice clean car
Cons: man wanted me to take pictures of damage on car at pick up they wern't cooperative as I don't have a camera phone they would not mark any damaged areas of car on the contract form picture of car . threatened not to let me take car !! 40 euros charged for out of hours service ( short courtesy bus ride ) I could have walked to delpaso quicker . wont use delpaso again when visiting my apartment although I have used them a few times in the past . SAID I SHOULD HAVE BOOKED DIRECT NOT with you.
Pros: Got the make of car i requested
Cons: Extra charge over €100 simply because I did not fly in on the same day I collected the car even though I collected the car at the precise time and date specified on my booking. Jet2 cancelled my original flight and rescheduled me on a flight for 24 hours earlier. I decided to stay in Malaga for one night then collect hire car as scheduled on following day! Ridiculous rule to penalise me. Bonkers rule.
Pros: Swift and easy.
Cons: Had to extend my car hire, but they wanted me to go to the office to do paperwork, which is nearly 2 hours from where I was staying. Because I had Covid, they agreed to send me paperwork online, which they could've done anyway?
Pros: The car itself
Pros: Good car provided.
Cons: When returned the hire car, the rep picked out 4 or 5 dints and asked for photo evidence from when we took the car. The dints must have been there for weeks or more likely months, and they should refer back to to an updated log rather than pick out for each rental all the dints...so if we had not of had photos i think they would have tried to charge us for all the dints on the car from all the last 18 months rentals !! So be warned, take photos when you pick up the car or risk £1,000s in charges
Pros: Quick & efficient
Pros: Type of Car was better than expected
Cons: Pick up off airport took ages to transfer to pick up
Pros: Got a fairly new car, with a big display and connectivity with android car
Cons: Only 1 staff member manning the desks after midnight when clearly many people have booked ahead to pick up cars. Had to wait over 30 minutes to pick up the car. This is despite of paying extra for the late pick up!
Pros: Quick pick up at airport
Cons: Queue at pick up. Attitude of staff member at drop off
Cons: On Sunday 5th September at about 10.00/11.00 at DELPASO CAR HIRE I had my CREDIT card declined by your operator. He stated that I could only use my DEBIT card if i wanted a car and it would cost another 244.44 Euros as it would need the full insurance. (I have my own European Insurance). My BANK tells me that they have no record of my CREDIT card being declined or used. IT WAS NOT ENTERED BY YOUR OPERATOR. They have no record of it being refused. I expect a FULL REFUND on the extra 244.44 EUROS
Cons: - They refused to rent us a car on the basis that they said that they had a block on us for bringing the wrong card with us three years ago. Despite this they accepted our booking and collected us from the airport. hey left us completely strande 60km from our destination late at night.
Pros: Efficient and friendly
Cons: Time between arrival and driving away - bit too long...
Cons: Couldn’t extend the car rental and had to be linked to a flight