Ilha Verde at Ponta Delgada Airport

Pros: Ac did not work

Pros: Car rented available and process relatively simple.

Cons: Initially rude unhelpful, but others were more professional.

Cons: Car only had 1/4 tank of gas at pick up instead of a full tank.

Pros: The assistance and resolution when I had a problem

Cons: The replacement car did not perform well and the pick up on the day we arrived was very slow indeed.

Pros: It was easy to find the booth in the airport. The drop off and pick up was quick and went smoothly.

Cons: We requested a car seat. The car seat was given to us, but the attendant did not know how to install it. There weren't any car seats available for a larger toddler, so the car seat we ended up with was small on our child. It was not the easiest to install. The attendant did not show us any specifics about the car settings either.

Pros: The car was difficult to drive from the very beginning, it struggled up hill. Eventually it actually broke down and severely overheated to max of 150. It had to be towed away on our last afternoon. So dissappointing to loose the last day of our holidays waiting for a tow truck and replacement car. Male staff at desk not helpful or sympathetic in any way

Pros: The ford fiesta was surprisingly responsive, comfortable and fun to drive.

Cons: All good

Pros: professional courteous service.

Pros: We were disappointed by the Peugeot 208. It didn't even have back camera. In previous island we got Renault Clio and Dacia Sandero and they were both better, especially the Clio.

Pros: At Ponta Delgada everything was easy and the car was great.

Cons: Drop off took longer than expected, didn’t factor in being in the same line at the airport with a plane that had just landed.

Pros: Pleasant agents

Pros: Pick up and drop off speed

Cons: Car condition

Pros: Fast drop-off, agent was waiting at the parking. Kind assistance.

Cons: Nothing

Pros: Fast and smooth pick-up as well as drop-off. No extras were upsaled

Pros: The staff were friendly and helpful, and the drop off procedure was smooth.

Cons: The pick-up speed was atrocious.

Pros: Everyone was friendly

Cons: The car was quite old with 120000 on the clock

Pros: It's popular car rent, so the queue was quite long, but the agents were very professional and kind (without any push for additional insurance). Pick-up and especialy drop-off was very fast and easy.

Pros: fast help

Cons: For next time, I prefer to borrow the car without the deposit.

Pros: Fast, friendly service right at the airport

Pros: Agents made it easy to change pickup at a different location. No problems with returning car with existing damage.

Cons: Tires had very little tread.

Cons: One hour of queue to get the car. Unfriendly staff. Car was full of scratches.

Cons: the high deposit, even i was highly insured by the broker (DiscoverCars). Yes i know, thats another company, but maybe there could be an arrangement between DiscoverCars and you, in the case if someone is highly insured

Pros: It went by super smooth! The lady at the kiosk made everything super simple and I got the keys to my car fast. They didn’t try to upsell me anything and were helpful in any way possible.

Pros: Bom serviço, simpatia acima de tudo.

Cons: O carro já acusava bastante uso.

Pros: Quick easy service

Pros: Staff being efficient and friendly

Pros: The staff were very professional polite and informative. Always have a great experience when I have rented from them hope to do it next year as well

Cons: The only diesels that they had were bigger than what I rented and bigger than I wanted. They did change me to a different car, but it was a little bit of a hassle. However, the car they gave me was very nice and the staff was always friendly.

Cons: For car drop off I had to take the paperwork back to the terminal building. When I got there it was a large line. I never had to wait to drop off a car like that. Eventually I asked and they took my paper but you should improve this process as people have to go catch a flight and can’t be waiting to drop off a piece of paper.

Pros: Staff was friendly and gave detailed instructions about reservation, car collection, and fuel, easy car collection and return, car was as advertised and worked great.

Cons: N/A

Pros: They very professional

Pros: they did cancel our contract early as we asked due to terrible customer service and cancelled the very large authorization when the car was returned.

Cons: terrible not helpful and felt abandoned when our car had a warning light come on. The rental company was not helpful and refused roadside assistance. The car had issues for example the electronic system blacked out with apple car play as we were driving and could not be reset while driving and we got lost.

Pros: Terminal pickup was very fast. Very good value and was able to add a second driver at no extra cost.

Cons: I wasn't aware that the insurance quoted online was not available for the same price at the desk.

Cons: The car we rented had low tire pressure and we had to fill it up during our vacation. One of the head lights wasn’t working either.

Pros: The price I paid was the price I paid, no hard selling tactics and a decent vehicle for our trip.

Pros: fast and smooth

Pros: Focus on making sure the client gets a good service in a simple, friendly way. Everything is made easy.

Cons: Can't think of anything negative.

Pros: I was offered a car with a fob but no key. Being a senior I prefer a car with a real key,they thought that was amusing but accommodated my request!

Pros: They were prompt.

Cons: - car was much used previously, and therefore old, cranky, and had many scratches. Though it was drivable, it did not give us the sense of comfort and safety we were hoping for. - The fact that I paid for the full daily insurance AND an additional insurance in lieu of the security deposit of 1600 Euros did not make sense. - overall the car rental ended up being the highest cost of our trip. For the type of car and the condition we received in, it was not worth the total costs.

Pros: Speedy service. Good value

Cons: Car was fine, but had a few scratches. No big problems

Pros: End of season - quite understandable - car was in perfect shape except quite 'used' surface.

Pros: La rapidité et le prix

Pros: The car was in good conditions and the return process was very fast

Pros: No Air conditioning and and very poor brakes. We rejected the first car presented to us due to lack of AC and ventilation. Second car had ventilation but no AC and very poor breakes which made the drivning very unpleasant. The attitude of the staff was unpolite and irritated when we complained about the status of the cars.

Pros: Curteous and fairly prompt.

Cons: A bit of a wait to get the car due to returns.

Pros: As we pre paid there is no pressure in up selling any other Items. It was a Renault Clio iv so it had the google interface which ment.connect you phone via usb and you got goole maps and your music off your phone.

Cons: none

Pros: The car was great.

Pros: Very easy and fast pick up right at the airport !

Cons: Upgraded my car for 6 euros...

Cons: We received a larger vehicle than requested

Pros: Very efficient and friendly

Cons: Car was older model.

Pros: We had great service. First car had no air so they upgraded for our inconvenience.

Cons: There was nothing we didn’t like.

Pros: Fine

Cons: The online price was good, however when we arrived early, we were charged an additional $80 euros. Wanted to keep the car a couple of extra hours, quoted $280 euros.

Pros: Beautiful new Ford Puma - we enjoyed the car, its performance on the tight & steep Azores roads and gave us confidence.

Cons: Good service & helpful

Pros: They are very helpful, easy to be find, upgraded car without any extra cost

Pros: Clear and honest insurance information at this collection desk.

Cons: Long queue at collection desk.

Cons: Standing in the rain in the lot to get instruction for our pick up. Check engine light was on at pickup and we were told it was fine.

Pros: Nice vehicle

Cons: Standing in line to pick up and drop off vehicle. 45 minutes each time

Pros: See above, very friendly and helpful

Cons: First car given had a mechanical fault on clutch, meaning we had to return it, however they had a very efficient system to do this

Pros: The people at the front desk spoke clear English and were efficient

Cons: I couldn’t get my iPhone to connect for the GPS and I was told “it just doesn’t work”

Pros: Friendly

Cons: Long line to pick up the car but that is how it goes…not their fault.

Pros: Everything went well

Cons: My flight was early so I got the the car rental desk early (about 50 minutes). They said they don't have the car I booked and I need to wait an hour before they have my car available. Or I can pay an upgrade and leave immediately. Interesting, because if you get your car an hour late because the line at the car rental is too long (it happened to me here before), you don't get a discount.

Pros: Cordial, easy communication, good car

Cons: All was ok

Pros: Tires were almost bald: worn down to the wear undicators

Cons: We had a flat tire, the road service had us back on the road within an hour.

Pros: Spotless vehicle in perfect working order. Professional and courteous staff. Price was higher than in the US, but seemed to be consistent with the local market rates.

Cons: We were offered a larger vehicle which was not necessary and would have made driving the narrow streets impossible.

Pros: Great service, nice car

Pros: Very fast and efficient staff , very fluent in English

Pros: Representative was helpful when we exchanged our first car because it was old and seats stained and we saw other ilha verde rentals much newer.

Cons: Our original car a/c did not work and we got another car which we realized later was in bad shape and had to drive back to airport and spend TWO HOURS of our vacation exchanging the car for a better one.

Pros: I’ve been renting from Ilha Verde for over 10 years and the process for pickup and return has definitely improved. 15 minutes or so each way, with friendly and helpful associates.

Cons: This time around the car was in fair/poor condition. Filthy windshield interior, poor wipers, and worn interior upholstery/touchpoints. I got a low tire pressure light within the first day and discovered some tires were overinflated and some were way under. I don’t really mind the cars age, but they should be better cleaned. Between the condition and mileage it felt like maybe this car was ready for retirement. However it did the job and got us around the island safely.

Pros: Car in good condition, in-terminal easy to find desk.

Cons: I rented a compact SUV and they gave us a Mazda 2 - a mini car. When I asked about getting the correct size, they said it was the correct size (a Mazda 2 is not a compact SUV, a Mazda cx3 or cx5 size is the car I expected) and could do nothing about it. We liked the car but it was not what we rented nor a good price for that small of a car.

Pros: Due to the delay of flight we missed our connecting flight and arrived to Azores 5 hours later. They were very nice and waited for us even after opening hours to pick up the car. The deal was quick.

Pros: Eficientes, simpáticos e com excelente qualidade/preço.

Cons: Nada a apontar de negativo.

Pros: I paid for the full insurance which made it very quick and easy at the desk and collecting the car.

Cons: The car was pretty old to be honest. The indicator kept getting stuck on. It was the second car we rented from them and the first was excellent.

Pros: Quick and easy to pick up car at the airport

Pros: Nos atendieron muy rápido. Además, el parking queda super cerca de la puerta de salida del aeropuerto, por lo que es muy cómodo coger y dejar el coche.

Cons: Dejé el coche el viernes 23 a las 17:30 y hoy día 28 aun no me devolvieron el dinero de la fianza (fianza que es de 1.200€, que no es poco dinero)

Pros: Hub caps kept coming off for no reason. Had to buy 2 new ones and take the rest off. Had to do an oil change as light came on saying it needed to be changed. Middle seat very hard to pull up to get people in the back seat. Back door does not stay open slammed and shut on my hip. Another service light came on as well. I called multiple times and no one ever answered.

Pros: Finding the agent in the airport was fairly easy, however, I would advise to request your car pick up for two hours prior to your actual arrival as I was unable to acquire the car immediately. Our flight arrived early and the car was delayed, and therefore there was a long waiting period.

Cons: Fantastic service, courteous and comprehensive, and their assistance and explanation of the vehicles, functions and condition.

Pros: Car was exactly what we booked and in good shape.

Cons: The booking said Discover Car but the desk is ILHA. So we had to ask around to find the desk. Our car was booked at 8 am and when we got there at 7:15 am they were not willing to give us car 45 min earlier (never happened in any other country). At drop off we got papers to bring back to the desk which should have been done by the staff. We waited in line for 30 min just to find out there is another desk 50 feet further where you drop papers off. Thay desk had only one person who was not there.

Pros: Los coches estaban sucios sobre todo el de delante y los retrovisores muy oxidados que costaba ver, la potencia fel coche muy justs porqie en las cuestas habia que ir en primera pero nos fubciono aunque el coche fuera viejo

Pros: Quick, prompt, kind.

Pros: Location of desk and quick car pickup

Pros: Car was clean inside

Cons: They try to make extra money last minute on ‘early drop off’. Long Lines when picking up

Cons: Never again! Definitly not recommended. They didn't check the car with us at the pick up (didn't even give us a paper where were signed the car damages). Fortunately I've immidietly took a video of the damages on the car and when we returned it I could prove them the damages weren't made by us. They also don't even give a receipt when they unblock your deposit. Not professional at all.

Pros: They were fast and they complianced with the booked conditions.

Cons: The lady who made the last document when we returned the car was bad-mannered.

Pros: Easy way to book the car and to pick it up from the terminal.

Cons: Dropping off took to long (25min)at the return desk

Pros: Pick up was easy, was recommended a SUV instead of what I originally had reserved since we were 3 adults with suitcases. Also recommended Diesel so it's easier on gas. Service was really nice and professional. Had to replace car twice, replacement was done quickly without any issues.

Cons: overall car inspection. Two first cars had no fictional A/C.

Pros: Nothing

Cons: They scam us for 300€

Pros: Car had scratches all over. Older car no apple car play

Cons: Unfortunately the car died second day there. However , they did come within an hour or two to exchange the car for another. But it took time to get in contact with someone

Cons: While driving windshield cracked exchange the car and made me believe that I was not at fault until I returned the car and was charged $774 for something that I am not at fault

Pros: Staff were friendly and helpful.

Pros: Quick and efficient

Cons: Nothing

Pros: Desk directly at the airport, nice pick-up agent, smooth process, car in a good condition. Overall, professional service.

Pros: Everything was as I expected. Clean car, good customer service, and timely processing.

Cons: I have no complaints. I’ve used the company before and will again in the future.

Pros: Easy going approach and availability.

Cons: n/a

Pros: They upgraded me to a better vehicle after the first one allocated wasnot fit for purpose with external damage , a mechanical fault light on and loss of power on leaving the compound

Cons: The first vehicle allocated was terrible. It had external scratches all over it. There was a fault light on as soon as I drove it out of the compound and loss of power. I returned it straight away and insisted on a different vehicle

Pros: It was a reliable car.

Cons: The car didn't have the rear sound sensor, which was an inconvenience especially while parking in narrow streets and busy places.

Pros: the car was very clean and dependable

Cons: nothing at all everything was perfect

Pros: Profesionalita

Cons: Nic

Pros: All good. First time renting a car. So I have nothing to compare it to. Excellent experience.

Pros: Friendly, efficient staff

Cons: Having to return to check in desk upon return. If return agents had tablets could be 1 step process.

Pros: Pleasant and informative when picking up vehicle.

Pros: Drop off was very efficient and employees were friendly

Cons: Check in employees were indifferent and not friendly

Pros: The Azorean company did everything right, just at a much lower cost than the other companies.

Cons: Until a 2nd car rental agent arrived, it was going slowly.

Pros: Easy to locate, no wait time, cheap upgrade for bigger car. No complaints!

Pros: Ilha Verde provided great service and an upgraded car, customer-friendly fuel terms and unlimited length. Would recommend both discovercars and Ilha Verde for people travelling to the Azores.

Pros: The team was pleasant and helpful.

Cons: The car 'upgrade' provided a vehicle with too many miles and some operating issues related to seatbelt sensor going off and not being able to stop without restarting the car.

Pros: Very kind, pleasant and helpful staff

Cons: The check-in process is still too slow, like most rental agencies.

Cons: I left my phone in the car when I returned it, and contacted Ilha Verde customer support team, giving them all details, booking and license plate number. No one has contacted me back in a month, and the phone was not returned.

Pros: Everything made easy

Pros: No hidden charges

Cons: Nothing

Pros: Smooth no problem

Cons: Smooth, no problems

Pros: The windshield wipers were very noisy.

Pros: Retour rapide.

Cons: Voiture aux normes locales (pas un côté sans dommages).

Pros: Very efficient and friendly3

Pros: Efficient, helpful and friendly

Cons: N/A

Pros: Everything went smoothly, from pick up to return.

Pros: The price was fair, the car was sufficient for a family of four.

Cons: my flight at 8am was cancelled and move to 6am, so I leave the car sooner than expected. I try to reach the Ilha Verde during the night through several phone numbers, chat and nobody answer… I arrived at João Paulo II airport at 4:30am and nobody to receive us, no Drop off Box to put the keys, anything. Is the only company who doesn’t work with Drop off Box, but it should, because these unforeseen events, or at least pick up the phone 24h.

Pros: Almost everything except of the processes of picking up and dropping off

Cons: Time spent to pick up and drop off the car.

Pros: Very friendly staff

Cons: Wait time too long: pick up and drop off

Pros: Efficient

Cons: The rental car was missing hubcaps.

Pros: Quick and efficient.

Pros: Friendly staff at the desk.

Cons: Baby seat had breadcrumbs and was quite worn, especially for the price.

Pros: Friendly staff willing to help when asked

Pros: No issues. Agents were nice, efficient and quick.

Cons: Nothing

Pros: Nothing

Cons: Nothing

Cons: The car wasn't in good conditions and therefore I had a punch and they charged 50eur to change the car!!!

Pros: Quick and friendly

Cons: The car was smaller than expected!

Pros: Excellent car

Pros: Pleasant delivery agents and return.

Cons: Took a long time to sign papers and long wait to have my card credited for security hold. It has been a few days and my card is still not credited!

Pros: A rapidez e a simpatia dos funcionários

Cons: O grau de destruição do veículo, jantes arranhadas, várias amolgadelas, vários ruídos....

Pros: Professional good experience

Pros: All of the staff I interacted with were great - friendly, helpful and efficient.

Cons: There was quite a back up of people waiting for cars when we landed. One or two more staff members to help with the check in would have been appreciated.

Pros: Our first car made a noise while driving that we did not like and trust. So we drove back to the rental company the next day and explained the issue. No discussion necessary: we got apologies and a other, newer car. Good service!

Pros: Person at the desk was all business but also very friendly and helpful.

Cons: Drop off was two steps - outside and then back to the desk (to release the hold on the credit card).

Pros: very quick and professional

Pros: Great price, nice car

Pros: Very practical and with a debit card.

Cons: Breaks a bit old and car not powerful enough.

Pros: It is very easy to find the rental office in the airport. The staff was nice and helpful (to pick up and return the car). I was a bit concerned about the 1600€ deposit, as I read bad reviews online, but few minutes after returning the car, the deposit was already back in my bank account. While traveling, I was told twice that my car was nice and clean compared to other rental companies. I'd use them again for sure and I'll recommend them also.

Pros: Convenient

Cons: Return process too long. Should have separate return desk.

Pros: Everything went smoothly and was very easy!

Cons: Only problem was with the apple car play was not easy to get to connect with the car screen and it would disconnect very often. But overall nice

Pros: Everything was described on the rental contract.

Cons: To many paper on picking the car , not a sustainable precedure, and also the time spent on it. Thanks

Pros: Efficient and high quality

Cons: Queue was a bit long but nothing too difficult

Pros: At the airport, nice people

Cons: Nothing

Pros: Inexpensive. Quality cars. Friendly staff.

Cons: Minor issue returning the car. A visual damage assessment hadn't been made prior to us taking the car. We made our own video of the initial condition. We received a bit of a lecture about taking the car without the visual inspection being competed by the staff but this process hadn't been made clear to us. When we had rented from Ilha Verde in the past (previous day on Pico) the assessment of the initial vehicle condition had been made prior to our arrival. Procedures need to be clear.

Pros: The car itself was amazing! clean and almost new

Cons: Picking up was too slow, the agents typed information incorrectly two times, so had to reprint the papers.

Pros: Friendly service

Cons: We rented through Discover Cars so we didn’t know we were supposed to look for Ilha Verde desk to get our car.

Pros: Fast pick up and return

Cons: Old dirty,damaged vehicle

Pros: Rapidez, preço e qualidade do veículo

Pros: Good, clean, inexpensive car

Cons: Time to get car - approx. 20-30 minutes waiting. Perhaps some online process of signing rental would help?

Pros: Do not have 2 different desks at arrivals and only staff one of them with a sign that says please call and then no one answers.

Pros: nice and friendly people

Cons: -

Pros: Worked well enough

Cons: Was charged an extra day because we picked up early but then not refunded when we returned early.

Pros: Car was very clean, staff very friendly

Cons: We got a car that brakes were very squeaky, to open window on passenger.side was broken.

Pros: Easy

Cons: High deposit

Pros: No lines, efficient service

Cons: N/A

Pros: Excellent service

Pros: Everything was great, staff, overall condition of car, ease of communication, except...

Cons: They gave me a car with VERY spent tires to drive across a region of hills and valleys and rain... It was a replacement car because I had an issue with the first one and I only detected the issue with the tires in the second day. I drive very slowly and carefully because of this. I'm sure they would have replaced the car right away if I brought it up, but still lack of maintenance...

Pros: Courteous professional service.

Cons: Totally pleased.

Pros: Very kind.

Cons: Didn’t love the upsell but the agent was probably right. The car was great.

Pros: Getting off the plane, I went to the representative's desk to hand over my car reservation. The agent (a middle aged lady) who served me became very rude after I asked a couple of questions about signing the car-condition form (since I hadn't seen my car yet). However, the staff in the parking lot were just the opposite, and they were very kind and very helpful.

Pros: The car itself was good but as a customer I did not feel treated correctly. The supervisor of the service desk communicated very harshly and didn’t give us any information that we needed. When we arrived 10mins before the opening hours she just shouted at as that we would need to pay extra if we wanted to give our car back „did I tell you that or did I tell you that“ Next time we book a different car company. Please educate your staff

Pros: Agents had acknowledge

Pros: Airport pickup, friendly agents

Cons: Deposit is too high

Cons: Deposit and focus on damage (small) on the car. The car was new and had no damage. Small damage due to doors and small stones on the road should not be an issue.

Pros: All good with car working ok.

Cons: Slow pick up of car

Pros: The brake was a litte noizy

Pros: Everything was prompt and efficient - no snags at any point in the process.

Cons: The car needed its annual pollution inspection, this was the only issue I noticed, otherwise no negatives to report.

Pros: The agent that we returned the vehicle to was very rude and needs a lesson in customer service .

Pros: It was the cheapest option.

Cons: It would slow. They hit you with fees. The cars were old. Had to return the first car slowly with flashers on because of mechanical issues and then the next day when returning the second car they decided to charge me for the gas used in the first car.

Pros: Clarity in getting the rental contract signed.

Cons: The return counter and rental counter are too close to confuse users.

Pros: Not complicated, good card, friendly staff outside

Cons: When picking up the car we had to wait for more than an hour to be served eventough there were only 3 people before us, the staff was more busy chatting than working efficently

Pros: Your staff was great and the procedure was clear

Pros: Fast and easy

Cons: I have not received the money deposited after 4 dats

Pros: Roads are very narrow. Definitely have full insurance as it is very easy to damage the car. The car we received had dents and scratches on it. We added a few too. In the old town some roads have very little space between the parked cars and the road to drive on.

Pros: just optimal

Cons: they are fabulous

Pros: Very friendly.

Cons: The lack of understanding between the two companies in regards to rental insurance, I shouldn’t need to purchase both.

Pros: Efficiency

Cons: I thought I was given the wrong car.

Pros: Nothing

Cons: Long line. Slow service. Did not provide the car i rented. Offered a smaller car that does not fit 6 North American adult. Idiotic arrogant employees. 5 foot bitch arguing that we fit by sitting her small frame in the car and even then, 6 of hers would not have fit. Ended up chargng me extra for a car that does fit 6 people. But stuck me with a piece of shit manual old rigidy van.

Pros: Representatives were friendly, professional and helpful.

Cons: A little more clarity that we should take photos in the daylight the next morning after leaving airport would be appreciated

Pros: Manual car Ford Fiesta : handbrake needed tightening. The gear ratio of this model is not sufficient for the steep hills, both up and down, in the Azores.

Pros: Did not like the service

Cons: Forever to pick up the car in chaotic lot with only 2 workers. Did not get the car expected. Car had multiple scratches.Needed a front end alignment, and had no pick up!. We purchased full coverage and someone had hit our car in one of the small villages while we were in the Cafe. We had to pay ilhe Verde over 500 euros. They sent us via email all the paperwork to submit a claim. I sent it all to customer service weeks ago and still no response. Could you direct me to appropriate contact for

Pros: The procedure to take and live the car was easy

Cons: They give us a van. We thought that we will have a small car, easier to move with.

Pros: Good service English speaking nice people

Cons: As above

Pros: Very thorough and great vehicle.

Cons: n/a

Cons: The amount of deposit

Pros: Nothing I wasn’t even able to get the car at the booking time. I arrived 30 minutes before the booking time but there was a very long line since the company was waiting for people to return cars before they could give them for the reservation. They did not have enough cars.

Cons: Everything. The way they overbook is not acceptable. All other companies had emptied their lines. They were the only company with a long line because they did not have any cars available. They were waiting on returns. I never had such a bad experience renting a car.

Pros: It was great service

Cons: Everyone gouges on the price it is overpriced on the island

Cons: Un longue attente au guichet, lors de la prise, et à un degré moindre au retour

Pros: The staff from ilha verde were so friendly and prompt

Cons: I liked the way they explain every detail about the car and easy paper work

Pros: Some damages- minor

Pros: Friendly and efficent

Pros: Service and pick up location and friendly staff

Cons: Very warn out clutch. Difficult hill starts and there are a lot of hills!

Pros: Service was perfect. Fast & good. Retuning was not great, long cues. However the staff managed it as fast as possible.

Cons: The car(s) are in bad condition. We had to buy windowasher fluid as there was none. We also had to fill the tires of the cars twice in 4 days. The windscreen wipers had nu rubber left so it was metal wiping the windows..

Pros: Agents were a bit rude on car pick up. We arrived 90 minutes early and they charged us an extra $35 euros. If we had been at back of very long line it would have taken another hour. Totally inappropriate and not good service policy

Pros: I had several question about international drivers licences and age restrictions. Customer service responded very quickly to emails unlike Discover cars who never replied

Cons: They would not let me decline insurance coverage so that my credit card would over all claims. Said as Discover cars included it the couldn’t waive it so if I’d had damage I’d have been liable

Pros: great staff

Cons: finding the office / srevice desk (this is a very minor issue and it meant a delay in getting the car

Pros: Car drove nicely. That lady at the rental desk was friendly.

Cons: Extra $300 in car insurance. Was told I needed it if I wanted to rent. The return of the car men outside were extremely RUDE.

Pros: They were helpful and friendly with the paperwork upon collection and returning the car.

Cons: They didn't clarify that we first had to get a colleague to physically check the car before their desk staff could process the return paperwork. This took longer than expected.

Pros: Nothing much

Cons: Slow to pick up, return hopeless, car windows didnt work properly. Brakes and gearbox seemed to have minor problems

Pros: All went well.

Cons: Nothing.

Pros: Service agents very nice and professional

Cons: The process once we we met with the service agent took too much time despite having already completed most of the information

Pros: Staff are very helpful.

Cons: Condition of car is good, but cleanliness, at least the one I rent, is barely acceptable.

Cons: I attended at the desk 20 minutes and after midnight they ask me a surcharge of 30 euros. Moreover, they have tried to take deposit double time

Pros: Clean car

Cons: Bad organization, very bad/slow processes, Not enough staff at aircraft arrival. Worst experience of all rentals on azores

Cons: the car did not have enough force. The front glass cleaners are in bad condition. Could not see well at night raining

Pros: location

Cons: waiting time

Pros: staff, the car

Cons: Car cleanliness

Pros: Easy pick up and return.

Cons: Nothing wrong found.

Pros: Customer service when picking up the car was fantastic.

Cons: When we returned the car on Aug 28 at 4pm. we had to wait for a customer service rep for at least 12-15 minutes to attend to us. I'm not sure if there are enough agents to assist us or it was just quite busy, we cannot find an agent to assist us when we were returning the car.

Pros: pick up and drop off was easy; agents were good and all spoke excellent english

Cons: Long line to get to the counter.

Pros: Friendly and efficient, once got to the counter. Car clean and in very good working condition.

Cons: 1. 2-hour wait in line to pick up car at airport in Ponta Delgada. This was excessively long....probably needs more staff working when a large aircraft comes in. 2. Return procedures not clear. Many more reps from the company arrived around 8:45 am to help with the returns, whereas only 1-2 available before that.

Pros: Our car was quite new with only 4000 km.

Cons: We had to wait 4 (FOUR) hours to pick up the car. The line was extremely long and the agents were few and really slow. Horrible experience.

Pros: Sao Miguel is very hilly. The brakes on the van squealed the whole time we had the van. With an 8 passenger vehicle ( or any vehicle) safety is the #1 priority. No vehicle should be rented with squeaky brakes.

Pros: Very efficient in how they're doing registration, car pickup and return, and price is good - which is also reflected that almost all rental cars in Azores are from Ilha Verde. There's more rental companies operating in Azores but almost no one is using them.

Cons: Did not particularly like the car configuration (Renault Clio) - it had a very often incorrectly working (and thus useless) system for detecting speed limits from road signs (blame Renault), when having folding mirrors would have been actually useful for parking on narrow streets.

Pros: Reasonably priced and the car meet our needs

Cons: €1300 excess which needs to be pre-authorised - it severely impacts your short term financial situation

Pros: Good communication and fast call center response. Easy to drop the car.

Cons: The car was in a bad technical condition. One of the tyre sensors was off. During the rental I had the technical errors on the dashboard. The car had almost 90k km. They should speed up the fleet renewal.

Pros: Terrible service. It was over one hour to pickup the car and not clear instructions

Cons: poor

Pros: Wonderful, professional staff Great communication skills!

Pros: In the end the car we ended up with worked out great. Fit all of our luggage, was really clean inside and easy to handle.

Cons: 3 car rental agents working, 12 people in line made the process to pick up rental really long. Plus no one seemed to know which vehicle had GPS in them - took 3 different attempts to find one.

Pros: Quick to change faulty car with free upgrade.

Cons: First car was in poor condition, warning light indicated a problem. When returning car for a new one, had to pay for gas used despite problem with car not our fault.

Pros: We had issues with air conditioning. It did not get cold enough for my liking.

Cons: Having to go in desk in airport to get refund as well as going to office in car park seemed duplicactive.

Pros: Second time renting from Ilha Verde and have had great experiences both times.

Pros: Excellent service.

Cons: Very professional

Pros: The desk officers were efficient when returning the car. Clear explanations of all services hired

Cons: Picking the car took 1 hour since cars were not ready to be delivered to costumers

Pros: friendliness of agents at car pick off drop off atparking lot

Cons: the very long waiting time and inefficiency of administrative process at pick off airport terminal

Pros: Very quick, efficient and pleasant communication with the representatives. Very fun to drive vehicle perfectly fit for the roads on Sao Miguel (Mazda MX5)

Cons: The overall technical condition of the car wasn’t very good, probably due to always being booked and highly abused by other drivers, hence maintenance is not being done so often and so carefully as it should be.

Pros: The car was relatively clean. That is the only thing that I liked about the service provided by Ilha Verbe

Cons: - Car was defective. - Waited 2 hours because car wasnt ready - Old tires led to a flat. Tried to change the tire but we couldn't because the wrench wouldn't work on the bolts of the tire; meaning the tire had been changed before, probably because of prior flats. Because of that, we had to call them so that they help us with the problem. We got left stranded in the middle of nowhere for 3 hours. - When we returned the car, they charged us 180$ because of the flat or they would keep 1200$

Pros: Bilingual agents were helpful, the kiosk locations for checking in and checking out at PDL is also very helpful.

Cons: Other than the costs, compared to using third-party sites, I would try to work with PDL to update the car rental return sign as you approach the airport to include that Ilha Verde is the second turn-off to return and not the first.