Ilha Verde at Ponta Delgada Airport

Pros: Read a few horror stories about Ilha Verde, but experienced no problems whatsoever with my car hire. The extra €10 deposit for car cleaning was unexpected, but I kept the car clean and the deposit was returned with no problem at all. My car already had lots of scrapes on it when I picked it up (it is quite easy to scrape the car on São Miguel), but this didn't pose any problems when returning. At £7 for a week's car hire (last minute discount?) this was incredible value.

Cons: Maybe be more open with the €10 deposit for cleaning - it's a reasonable policy, but it just feels like a sneaky extra charge if people don't know about it in advance.

Cons: I've delivered the car in perfect condition. The interior was clean, as well as the exterior. I didn't put it to wash, because there was no need. I asked the agent at dropping if he considered the car ok. He answered: yes, it's ok. Next, at the counter, they didn't refund me of the cleaning charge. It's the 2nd time, this happens to me with Ilha Verde, in the low season. An agent let me know that it is a common practice of Ilha Verde, only in the low season (to compensate low prices)

Cons: Long wait to pickup the car at desk

Pros: Easy and convenient

Pros: Very friendly and informative

Cons: Easy in and out

Pros: Easy and fast

Pros: cheap

Cons: The wiper of the car made a horrible noise.

Pros: Easy access and pick up.

Cons: The service was great - no problems.

Pros: Simple pickup and return, good value for the price.

Cons: Unpredicted additional costs on pickup.

Cons: VERY dishonest practice of charging €10 for not taking the car wash to a car to clean it. That is not a reasonable expectation, and they know it. It's just a deceptive money grab, since they do not explain this when you rent the car.

Pros: Excellent car, good price, ease of pick up and drop off.

Cons: There was an additional cleaning charge I wasn't aware of when booking. Long line up for pick-up

Cons: Hidden free (for cleaning the car)

Pros: Really friendly, efficient & helpful staff.

Cons: Long queue at pickup ? need more staff when they know it's going to be busy

Pros: Very courteous, informed and overall pleasant

Cons: none to share

Pros: CUSTOMER SERVICE

Cons: N/A

Pros: Easy process, located just next to the arrivals door.

Cons: All went smoothly except the car provider gave us a car with the AC disabled despite the booking stating it was included. When we realised it wasn't working we returned the car and showed them the booking confirmation showing it should have been included. They gave us another car immediately. The new car however was quite old... it was high season so we assume they didn't have any other car available.

Pros: Professional service,and courteous

Cons: N/a

Pros: Very personal service. Excellent car, excellent value.

Pros: In Ponta Delgada is an excellent service; very quick check-in and check out processes; the car was new with a lot of options except navigation.

Cons: None

Pros: Cost

Cons: Somehow 2 superficial scratches about 4 inches ended up on the back bumper. We were told we had to pay for a new bumper! Rediculous!!!

Cons: The car rental agents were not very friendly due to having lack of time.

Pros: Quick and easy

Cons: ...

Pros: Efficiënt and clear

Cons: Nothing special.

Pros: Very new cars in excellent condition. Received a free upgrade on collection, however this may of been because we were back of the queue and all of the cheap cars that we'd booked had gone.

Cons: We were asked to vacuum clean the car before we returned it but none of the local garages had vacuum cleaners so got charged a 10 euro fee for cleaning. It's only a small fee but left a bitter taste after trying to keep the car clean whilst we had it. The inspections before and after were very thorough and gave the impression that they were looking for opportunities to claim for damages. This may be me being sceptical and they may have been just looking after the car which was very new!

Pros: Happy staff

Cons: Nothing

Cons: I had a flat tire they made me to pay 317 euros no spare tire no jack in the trunk its a rape off a new tire do not cost half that much

Pros: We had brand car. We received the car we ordered.

Cons: They are not honest - telling us when we picked up the car the interior needed to be free of trash to avoid a 10 Euro cleaning fee and then trying to charge us 10 Euros because we didn’t “vacuum” out the front car mats.

Cons: Very long queues to collect the car

Pros: Todo o Serviço no Geral.

Cons: Às vezes o tempo de espera.

Pros: Great value and economic comfortable car.

Cons: We were charged 10 pounds for cleaning but this was not communicated to us until the main desk instead of being told when the car was inspected. We felt a little disappointed by this.

Pros: Easy in, easy out, staffed fully.

Cons: Nothing to fault.

Pros: A 10 € fee to have the car washed and vacuumed after a weeks rental above the car rental fee, ridiculous. That was insane to me.

Cons: I had cleaned off the mats. Didn’t think it my job to go to a car wash on my vacation.

Pros: Car drop was easy..

Cons: Pick up was mentioned on airport but we were taken to a separate location in a van and then car was issued...

Pros: Very efficient.

Cons: No complaints .

Pros: very nice people

Pros: Very fast and easy to rent a car.

Cons: Everything was perfect.

Cons: We had to pay for cleaning the car inside (not realy dirty, but they required us to vacum cleaning the floor) which is not standard as far as I know.

Pros: Very close to the airport, quick and efficient, no up selling or haggling on return.

Pros: Friendly staff, not trying to sell extra insurances

Cons: 1 - They require that you return the car with the inside fully cleaned. 2 - After the car is returned and checked you have to queue again for releasing the caution on your creditcard.

Pros: We were not happy with the first car so took it back and the switch was made with a minimum of fuss.

Cons: The first car we were given was very old, over 100k on the clock. Not an issue in itself but the condition was well below what I expected. Windscreen washer not working, USB socket not working and had a faulty ignition barrel/steering lock.

Pros: We had a problem with the car and they resolved the problem easily and in a flexible way. I also liked that we could leave a cash deposit.

Cons: The car we recieved was quite a bit older than expected. Wouldn't consider it an "similar" model to what was shown. But the car ran great so no issues.

Pros: They were great and friendly

Cons: We were expected to clean the car before we dropped it off after having it for a month. We didn't leave garbage in it, it just needed a good vacuuming.

Pros: The car was small and nice to drive.

Cons: The drop off procedure was terrible. We returned the car as we would any other rental car - neat and tidy, with some regular use dust on the floor mats after a week of hiking. We were then told we should have vacuumed the floor before returning the car, basically returning it detailed, and were charged a cleaning fee because this didn't happen. It was beyond ridiculous and made for a very poor experience.

Cons: their car was not in good working order. no reponse to out email during the rental priod asking for a resolution, could care less in person during dropoff, even though it was noted as defective by the guy checking out the condition of the car at dropoff, and still no response to my emailed converns tocthe corporate office. Shameful.

Pros: Very good service, easy and fast.

Pros: Efficient pick up.

Cons: Very poor signposting at airport on return. I, and others, went into 3 car parks before finding the right one. Long queue in car park when I found the right one. Even longer queue at the terminal desk.

Cons: Car needed a service, tyres barely legal, engine blowing!

Pros: Very friendly and efficient

Pros: immediate return of deposit

Cons: i have ordered diesel car with 1.5 engine and instead i got 1.0 petrol car.

Pros: efficient. friendly. provided answers by email to me fast also would recommend discoverhire.com. excellent customer service

Pros: Efficient and convenient location; directly at the airport.

Cons: Sometimes they are busy and we were waiting for the staff to the finalized bill.

Pros: Hospitality or staff.

Cons: Long line

Cons: The damage checks before and after renting are time-consuming and in my case was incorrectly marked and needed to be sorted out while rushing to make a flight. I would recommend not spending time attempting to charge for dings or dents less than ~3cm. Having consulted for rental car companies in the U.S. before, you are spending more money conducting these checks and processing claiming than you would be by just ignoring them.

Pros: None.

Cons: They were a completely poorly run scam. Though they had high amounts of customers, they had barely any representatives. Literally not one representative behaved courteously or professionally, they had convoluted insurance policies, and when we received a flat tire through no fault of our own we were charged extra fees that were not properly explained and made to return to the airport rental station several times. The representatives at this time were incredibly rude.

Pros: Replacement of our non-working car went extremely well, and we were able to drop off the car at the office next door to our hotel, rather than the airport, which dramatically reduced stress as we were leaving early in the morning.

Cons: The airport pickup took more than an hour, and no one from Ilha Verde answered any of the phone numbers when our first car died.

Pros: Very knowledgeable of tourist needs. Very efficient once I got to the desk.

Cons: A bit of a wait when flights arrive. They need more agents at peak times.

Pros: Good value.

Cons: Long waiting time in desk, then car given had mechanical problem, had to return to airport next day, told noise was from brakes and would go away, next day noise increased and heat smell came from front end, had to go back to exchange car. They did not recognize any of my time nor fuel for driving twice to the airport.

Pros: cheap

Cons: took about an hour to return car at inside desk, even though we had form signed outside saying no issues. additionally, for over a week the $1100 hold remains pending on my credit card, which is the largest hold i have ever seen form a rental car company. the people were friendly, but overall this amounts to very poor service.

Pros: Courteous and efficient

Pros: Good price.

Cons: Bad ratings online- was not warned. They mark every ding on the car after they take your deposit. Made us feel like we were being scammed. The cars papers had over 100 pencil marks and they told us every stone chip counts. We did not feel comfortable using this company.

Cons: The woman at the desk offered me an upgrade for more money that included their insurance and no deposit. I was not interested. When I told her I had insurance on my visa she said I had to pay over 1000 for deposit which I asked about. She became very rude and said if you had booked with my company instead of your company I would not have o pay the deposit..Handed me the papers abruptly and did not give much direction as to where to get it.

Pros: A simplicidade na entrega do veículo

Cons: O tempo de demora no balcão para finalizar o aluguer do veículo

Pros: Very friendly, and helpful assistance at the airport

Cons: Not that easy to find the parking lot when returning the car

Pros: Clean, functional, dependable car.

Cons: Did not like the "Ilha Verde" sticker prominently displayed on the rear window of the car. It announces that we are tourists everywhere we go, which could be a safety issue if criminals targeting tourists see it.

Pros: No problems. Relation price/quality

Pros: Nice communication, fast pick up and drop, good car

Cons: Nothing

Pros: Very efficient

Pros: Helpful staff.

Cons: Length of check in/check out -- inability to extend contract online (unable to reach by phone; email response directed us to drive back to office to extend contract).

Pros: A good car rental

Pros: Delivered what I need and paid for. Staff was friendly

Cons: the wait time is a bit long but they have much more volume than the others.

Cons: Para o levantamento demorei bastante tempo.

Pros: Absolutely Nothing!!

Cons: The hour wait to get served. The cost of full cover insurance. The poor condition of the car. The fifteen minute wait to complete paperwork on return. The fact that they took the insurance excess up front then returned it at end.

Pros: favorable price and location; concerted effort to handle high volume of customers

Pros: atendimento

Cons: nada

Pros: Good communication by phone. Ease of dropping off vehicle at different location from elected.

Cons: Time spent waiting in line to pick up vehicle.

Pros: quick and Efficient.

Cons: Car could have been nicer. They take a beating in Azores.

Pros: Spoke English very well

Cons: There was no car for us. Very disappointed.

Pros: Service is awful. Had to wait a lot for pickup and drop. When dropping althought I filled up the tank the meter was not showing that (another malfunction which ilha verde confirmed). Meanwhile an employee of ilha verde suggested it was a scheme of me and I had a receipt from filling it up.

Cons: Ilha verde was the worst car hire I have ever experienced.

Pros: Friendly and efficient.

Pros: Quick friendly service, and airport counter.

Pros: Friendly staff, efficient process, excellent vehicle

Cons: More costly than expected

Pros: Nothing apart from the reasonable fare

Cons: I lost time in switching car: the first they offered was much bigger than I needed and they did not tell me in advance that the car was automatic (I do not like that at all). The agents, moreover, doubted I had refilled that thank and wanted me to pay an extra. They should know that the car had a broken needle for gas, never reaching the full position. I could avoid the extra charge only finding back and showing the receipt (with loss of time just before a flight).

Pros: Fast and efficient. When we had a problem with a car, they immediately replaced it. Easy to find and great cars.

Pros: Snabb.

Cons: Inget.

Pros: Representatives were very nice.

Cons: They were very understaffed, we waited in line for a long while both to get the car and return it. I understand this is a busy holiday season but the amount of staff was inadequate. The line wait was at no fault of those working

Pros: Counter reps very friendly and helpful.

Cons: Return inspector was going to charge us for a dent in the car that was already there when we picked the car up. Fortunately, my wife had taken pictures of all scratches and dents...and the counter rep, upon review of the records, found the dent HAD been recorded already.

Pros: fast and friendly service at the airport

Pros: Simpatia e disponibilidade

Cons: Nada

Pros: Very convenient, good price.

Cons: When dropping off the return paperwork at the desk, (which needs to be a quick process) the line was shared by people arranging pickup, without reservations. Drop off needs to be expedited.

Pros: Good vehicle, easy pick up and drop off. Nice employees

Cons: Line at the counter, at pick up and drop off, had to wait greater than 15 minutes at the counter. Everything else was great

Pros: Car was clean staff was great paid very good attention to the customer

Pros: Polite and knowledgeable

Pros: Pessoal muito simpático e prestável

Cons: Demorou um pouco o levantamento da viatura no aeroporto

Pros: easy access...airport service... friendly