Ponta Delgada Airport (PDL), Ponta Delgada, Portugal - Azores Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ilha Verde at Ponta Delgada Airport

Aeroporto Internacional Joao Paulo II - 9500-749 Ponta Delgada
00351 296 684 360 / 00351 910021668
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Portugal
Ford Fiesta
October 15, 2019

Cons: Hidden free (for cleaning the car)

United Kingdom
Ford Fiesta
September 19, 2019

Pros: Really friendly, efficient & helpful staff.

Cons: Long queue at pickup ? need more staff when they know it's going to be busy

Canada
Renault Twingo
September 11, 2019

Pros: Very courteous, informed and overall pleasant

Cons: none to share

United States of America (USA)
Ford Fiesta
August 31, 2019

Pros: CUSTOMER SERVICE

Cons: N/A

United Kingdom
Renault Twingo
August 30, 2019

Pros: Easy process, located just next to the arrivals door.

Cons: All went smoothly except the car provider gave us a car with the AC disabled despite the booking stating it was included. When we realised it wasn't working we returned the car and showed them the booking confirmation showing it should have been included. They gave us another car immediately. The new car however was quite old... it was high season so we assume they didn't have any other car available.

United States of America (USA)
Ford Fiesta
August 28, 2019

Pros: Professional service,and courteous

Cons: N/a

United States of America (USA)
Ford Fiesta
August 28, 2019

Pros: Very personal service. Excellent car, excellent value.

United States of America (USA)
Ford Fiesta
August 18, 2019

Pros: In Ponta Delgada is an excellent service; very quick check-in and check out processes; the car was new with a lot of options except navigation.

Cons: None

Canada
Ford Fiesta
August 17, 2019

Pros: Cost

Cons: Somehow 2 superficial scratches about 4 inches ended up on the back bumper. We were told we had to pay for a new bumper! Rediculous!!!

Germany
Renault Twingo
August 12, 2019

Cons: The car rental agents were not very friendly due to having lack of time.

Canada
Ford Fiesta
August 11, 2019

Pros: Quick and easy

Cons: ...

Netherlands
Renault Twingo
July 30, 2019

Pros: Efficiënt and clear

Cons: Nothing special.

United Kingdom
Ford Fiesta
July 22, 2019

Pros: Very new cars in excellent condition. Received a free upgrade on collection, however this may of been because we were back of the queue and all of the cheap cars that we'd booked had gone.

Cons: We were asked to vacuum clean the car before we returned it but none of the local garages had vacuum cleaners so got charged a 10 euro fee for cleaning. It's only a small fee but left a bitter taste after trying to keep the car clean whilst we had it. The inspections before and after were very thorough and gave the impression that they were looking for opportunities to claim for damages. This may be me being sceptical and they may have been just looking after the car which was very new!

United Kingdom
Ford Fiesta
July 9, 2019

Pros: Happy staff

Cons: Nothing

Canada
Ford Fiesta
July 4, 2019

Cons: I had a flat tire they made me to pay 317 euros no spare tire no jack in the trunk its a rape off a new tire do not cost half that much

Canada
Ford Fiesta
July 1, 2019

Pros: We had brand car. We received the car we ordered.

United States of America (USA)
Ford Fiesta
June 22, 2019

Cons: They are not honest - telling us when we picked up the car the interior needed to be free of trash to avoid a 10 Euro cleaning fee and then trying to charge us 10 Euros because we didn’t “vacuum” out the front car mats.

United Kingdom
Ford Fiesta
June 21, 2019

Cons: Very long queues to collect the car

Portugal
Ford Fiesta
June 14, 2019

Pros: Todo o Serviço no Geral.

Cons: Às vezes o tempo de espera.

United Kingdom
Ford Fiesta
June 10, 2019

Pros: Great value and economic comfortable car.

Cons: We were charged 10 pounds for cleaning but this was not communicated to us until the main desk instead of being told when the car was inspected. We felt a little disappointed by this.

Portugal
Ford Fiesta
June 10, 2019

Pros: Easy in, easy out, staffed fully.

Cons: Nothing to fault.

Portugal
Ford Fiesta
June 8, 2019

Pros: A 10 € fee to have the car washed and vacuumed after a weeks rental above the car rental fee, ridiculous. That was insane to me.

Cons: I had cleaned off the mats. Didn’t think it my job to go to a car wash on my vacation.

Netherlands
Ford Fiesta
June 5, 2019

Pros: Car drop was easy..

Cons: Pick up was mentioned on airport but we were taken to a separate location in a van and then car was issued...

United Kingdom
Ford Fiesta
June 4, 2019

Pros: Very efficient.

Cons: No complaints .

United States of America (USA)
Nissan Note
June 4, 2019

Pros: very nice people

Czech Republic
Ford Fiesta
May 16, 2019

Pros: Basically nothing.

Cons: It takes ages to rent a car. DCH doesn't share information with Ilha Verde so we have to provide all information again. They fill up the contract by hand (takes ages). Deposit block despite the fact that the car is fully insured (DCH doesn't have a good contract for customer and it creates the stress on the customer). They IT system is unreliable.

Ukraine
Ford Fiesta
May 14, 2019

Pros: Very fast and easy to rent a car.

Cons: Everything was perfect.

Czech Republic
Renault Twingo
May 14, 2019

Cons: We had to pay for cleaning the car inside (not realy dirty, but they required us to vacum cleaning the floor) which is not standard as far as I know.

United Kingdom
Ford Fiesta
May 14, 2019

Pros: Very close to the airport, quick and efficient, no up selling or haggling on return.

Netherlands
Ford Fiesta
May 6, 2019

Pros: Friendly staff, not trying to sell extra insurances

Cons: 1 - They require that you return the car with the inside fully cleaned. 2 - After the car is returned and checked you have to queue again for releasing the caution on your creditcard.

Belgium
Ford Fiesta
May 5, 2019

Pros: We were not happy with the first car so took it back and the switch was made with a minimum of fuss.

Cons: The first car we were given was very old, over 100k on the clock. Not an issue in itself but the condition was well below what I expected. Windscreen washer not working, USB socket not working and had a faulty ignition barrel/steering lock.

United Kingdom
Ford Fiesta
May 4, 2019

Pros: We had a problem with the car and they resolved the problem easily and in a flexible way. I also liked that we could leave a cash deposit.

Canada
Renault Twingo
April 27, 2019

Cons: The car we recieved was quite a bit older than expected. Wouldn't consider it an "similar" model to what was shown. But the car ran great so no issues.

Canada
Ford Fiesta
April 1, 2019

Pros: They were great and friendly

Cons: We were expected to clean the car before we dropped it off after having it for a month. We didn't leave garbage in it, it just needed a good vacuuming.

Canada
Ford Fiesta
March 29, 2019

Pros: The car was small and nice to drive.

Cons: The drop off procedure was terrible. We returned the car as we would any other rental car - neat and tidy, with some regular use dust on the floor mats after a week of hiking. We were then told we should have vacuumed the floor before returning the car, basically returning it detailed, and were charged a cleaning fee because this didn't happen. It was beyond ridiculous and made for a very poor experience.

United States of America (USA)
Mazda MX-5
December 17, 2018

Cons: their car was not in good working order. no reponse to out email during the rental priod asking for a resolution, could care less in person during dropoff, even though it was noted as defective by the guy checking out the condition of the car at dropoff, and still no response to my emailed converns tocthe corporate office. Shameful.

Portugal
Ford Fiesta
November 22, 2018

Pros: Very good service, easy and fast.

United Kingdom
Ford Fiesta
October 28, 2018

Pros: Efficient pick up.

Cons: Very poor signposting at airport on return. I, and others, went into 3 car parks before finding the right one. Long queue in car park when I found the right one. Even longer queue at the terminal desk.

United Kingdom
Renault Twingo
October 21, 2018

Cons: Car needed a service, tyres barely legal, engine blowing!

United States of America (USA)
Ford Fiesta
October 2, 2018

Pros: Very friendly and efficient

Slovakia
Ford Fiesta
September 19, 2018

Pros: immediate return of deposit

Cons: i have ordered diesel car with 1.5 engine and instead i got 1.0 petrol car.

Canada
Ford Fiesta
September 17, 2018

Pros: efficient. friendly. provided answers by email to me fast also would recommend discoverhire.com. excellent customer service

United States of America (USA)
Ford Fiesta
August 19, 2018

Pros: Efficient and convenient location; directly at the airport.

Cons: Sometimes they are busy and we were waiting for the staff to the finalized bill.

United States of America (USA)
Ford Fiesta
July 23, 2018

Pros: Hospitality or staff.

Cons: Long line

United States of America (USA)
Nissan Micra
July 16, 2018

Cons: The damage checks before and after renting are time-consuming and in my case was incorrectly marked and needed to be sorted out while rushing to make a flight. I would recommend not spending time attempting to charge for dings or dents less than ~3cm. Having consulted for rental car companies in the U.S. before, you are spending more money conducting these checks and processing claiming than you would be by just ignoring them.

United States of America (USA)
Ford Fiesta
June 20, 2018

Pros: None.

Cons: They were a completely poorly run scam. Though they had high amounts of customers, they had barely any representatives. Literally not one representative behaved courteously or professionally, they had convoluted insurance policies, and when we received a flat tire through no fault of our own we were charged extra fees that were not properly explained and made to return to the airport rental station several times. The representatives at this time were incredibly rude.

United States of America (USA)
Ford Fiesta
June 19, 2018

Pros: Replacement of our non-working car went extremely well, and we were able to drop off the car at the office next door to our hotel, rather than the airport, which dramatically reduced stress as we were leaving early in the morning.

Cons: The airport pickup took more than an hour, and no one from Ilha Verde answered any of the phone numbers when our first car died.

United States of America (USA)
Ford Fiesta
June 19, 2018

Pros: Very knowledgeable of tourist needs. Very efficient once I got to the desk.

Cons: A bit of a wait when flights arrive. They need more agents at peak times.

United States of America (USA)
Renault Twingo
June 19, 2018

Pros: Good value.

Cons: Long waiting time in desk, then car given had mechanical problem, had to return to airport next day, told noise was from brakes and would go away, next day noise increased and heat smell came from front end, had to go back to exchange car. They did not recognize any of my time nor fuel for driving twice to the airport.

United States of America (USA)
Nissan Micra
April 30, 2018

Pros: cheap

Cons: took about an hour to return car at inside desk, even though we had form signed outside saying no issues. additionally, for over a week the $1100 hold remains pending on my credit card, which is the largest hold i have ever seen form a rental car company. the people were friendly, but overall this amounts to very poor service.

Canada
Renault Twingo
March 5, 2018

Pros: Courteous and efficient

Canada
Renault Twingo
November 13, 2017

Pros: Good price.

Cons: Bad ratings online- was not warned. They mark every ding on the car after they take your deposit. Made us feel like we were being scammed. The cars papers had over 100 pencil marks and they told us every stone chip counts. We did not feel comfortable using this company.

Canada
Nissan Micra
November 6, 2017

Cons: The woman at the desk offered me an upgrade for more money that included their insurance and no deposit. I was not interested. When I told her I had insurance on my visa she said I had to pay over 1000 for deposit which I asked about. She became very rude and said if you had booked with my company instead of your company I would not have o pay the deposit..Handed me the papers abruptly and did not give much direction as to where to get it.

Portugal
Nissan Micra
November 5, 2017

Pros: A simplicidade na entrega do veículo

Cons: O tempo de demora no balcão para finalizar o aluguer do veículo

Hungary
Renault Twingo
November 5, 2017

Pros: Very friendly, and helpful assistance at the airport

Cons: Not that easy to find the parking lot when returning the car

United States of America (USA)
Nissan Micra
October 28, 2017

Pros: Clean, functional, dependable car.

Cons: Did not like the "Ilha Verde" sticker prominently displayed on the rear window of the car. It announces that we are tourists everywhere we go, which could be a safety issue if criminals targeting tourists see it.

Luxembourg
Renault Twingo
October 13, 2017

Pros: No problems. Relation price/quality

Lithuania
Renault Twingo
October 4, 2017

Pros: Nice communication, fast pick up and drop, good car

Cons: Nothing

Italy
Renault Twingo
October 2, 2017

Pros: Very efficient

Germany
Renault Twingo
September 28, 2017

Pros: Helpful staff.

Cons: Length of check in/check out -- inability to extend contract online (unable to reach by phone; email response directed us to drive back to office to extend contract).

Portugal
Renault Twingo
September 27, 2017

Pros: A good car rental

Canada
Ford Fiesta
September 27, 2017

Pros: Delivered what I need and paid for. Staff was friendly

Cons: the wait time is a bit long but they have much more volume than the others.

Portugal
Renault Twingo
September 25, 2017

Cons: Para o levantamento demorei bastante tempo.

United Kingdom
Ford Fiesta
September 21, 2017

Pros: Absolutely Nothing!!

Cons: The hour wait to get served. The cost of full cover insurance. The poor condition of the car. The fifteen minute wait to complete paperwork on return. The fact that they took the insurance excess up front then returned it at end.

United States of America (USA)
Nissan Micra
September 15, 2017

Pros: favorable price and location; concerted effort to handle high volume of customers

Portugal
Ford Fiesta
September 14, 2017

Pros: atendimento

Cons: nada

United States of America (USA)
Ford Fiesta
September 7, 2017

Pros: Good communication by phone. Ease of dropping off vehicle at different location from elected.

Cons: Time spent waiting in line to pick up vehicle.

United States of America (USA)
Renault Twingo
September 6, 2017

Pros: quick and Efficient.

Cons: Car could have been nicer. They take a beating in Azores.

Canada
Ford Fiesta
September 4, 2017

Pros: Spoke English very well

Canada
Ford Fiesta
August 23, 2017

Cons: There was no car for us. Very disappointed.

Portugal
Renault Twingo
August 14, 2017

Pros: Service is awful. Had to wait a lot for pickup and drop. When dropping althought I filled up the tank the meter was not showing that (another malfunction which ilha verde confirmed). Meanwhile an employee of ilha verde suggested it was a scheme of me and I had a receipt from filling it up.

Cons: Ilha verde was the worst car hire I have ever experienced.

Canada
Ford Fiesta
August 3, 2017

Pros: Friendly and efficient.

Canada
Nissan Qashqai 5+2
July 25, 2017

Pros: Quick friendly service, and airport counter.

United States of America (USA)
Nissan X-Trail
July 24, 2017

Pros: Friendly staff, efficient process, excellent vehicle

Cons: More costly than expected

Italy
Nissan Note
July 21, 2017

Pros: Nothing apart from the reasonable fare

Cons: I lost time in switching car: the first they offered was much bigger than I needed and they did not tell me in advance that the car was automatic (I do not like that at all). The agents, moreover, doubted I had refilled that thank and wanted me to pay an extra. They should know that the car had a broken needle for gas, never reaching the full position. I could avoid the extra charge only finding back and showing the receipt (with loss of time just before a flight).

United States of America (USA)
Nissan Micra
July 13, 2017

Pros: Fast and efficient. When we had a problem with a car, they immediately replaced it. Easy to find and great cars.

Sweden
Ford Fiesta
July 12, 2017

Pros: Snabb.

Cons: Inget.

United States of America (USA)
Renault Twingo
July 7, 2017

Pros: Representatives were very nice.

Cons: They were very understaffed, we waited in line for a long while both to get the car and return it. I understand this is a busy holiday season but the amount of staff was inadequate. The line wait was at no fault of those working

United States of America (USA)
Nissan Micra
June 20, 2017

Pros: Counter reps very friendly and helpful.

Cons: Return inspector was going to charge us for a dent in the car that was already there when we picked the car up. Fortunately, my wife had taken pictures of all scratches and dents...and the counter rep, upon review of the records, found the dent HAD been recorded already.

Canada
Renault Twingo
May 29, 2017

Pros: fast and friendly service at the airport

Portugal
Renault Twingo
May 9, 2017

Pros: Simpatia e disponibilidade

Cons: Nada

Canada
Ford Fiesta
April 14, 2017

Pros: Very convenient, good price.

Cons: When dropping off the return paperwork at the desk, (which needs to be a quick process) the line was shared by people arranging pickup, without reservations. Drop off needs to be expedited.

United States of America (USA)
Renault Twingo
April 12, 2017

Pros: Good vehicle, easy pick up and drop off. Nice employees

Cons: Line at the counter, at pick up and drop off, had to wait greater than 15 minutes at the counter. Everything else was great

United States of America (USA)
Renault Twingo
April 10, 2017

Pros: Car was clean staff was great paid very good attention to the customer

Canada
Renault Twingo
March 1, 2017

Pros: Polite and knowledgeable

Portugal
Renault Twingo
December 11, 2016

Pros: Pessoal muito simpático e prestável

Cons: Demorou um pouco o levantamento da viatura no aeroporto

Canada
Ford Fiesta
August 30, 2016

Pros: easy access...airport service... friendly

Most Popular Car Rental Offers

Ponta Delgada Airport Car Rental
Mini
Renault Twingo or similar
Renault Twingo
  • 4x
  • 1x
  • 3x
  • Yes
  • Man.
Ilha Verde
$14.14 / per day
Ponta Delgada Airport Car Rental
Economy
Ford Fiesta or similar
Ford Fiesta
  • 5x
  • 3x
  • 4x
  • Yes
  • Man.
Ilha Verde
$15.47 / per day
Ponta Delgada Airport Car Rental
Economy
Ford Fiesta or similar
Ford Fiesta
  • 5x
  • 3x
  • 4x
  • Yes
  • Man.
Ilha Verde
$15.59 / per day
Ponta Delgada Airport Car Rental
Economy
Renault Clio STW or similar
Renault Clio STW
  • 5x
  • 1x
  • 5x
  • Yes
  • Man.
Ilha Verde
$16.13 / per day
Ponta Delgada Airport Car Rental
Compact
Nissan Note or similar
Nissan Note
  • 5x
  • 2x
  • 5x
  • Yes
  • Man.
Ilha Verde
$21.70 / per day
Ponta Delgada Airport Car Rental
Compact
Ford Focus or similar
Ford Focus
  • 5x
  • 4x
  • 5x
  • No
  • Man.
Ilha Verde
$66.58 / per day
Ponta Delgada Airport Car Rental
Compact
Mazda 3 or similar
Mazda 3
  • 5x
  • 2x
  • 5x
  • Yes
  • Man.
Ilha Verde
$68.45 / per day
Ponta Delgada Airport Car Rental
Compact
Ford Focus STW or similar
Ford Focus STW
  • 5x
  • 3x
  • 5x
  • Yes
  • Man.
Ilha Verde
$69.89 / per day
The above prices are approximate only. They are based on bookings made during the last 48 hours and depend on booking dates, length of rental and car class.

Top 16 Suppliers for Ponta Delgada Airport in 2019

Interrent
Excellent 8.6
00351 914 348 755 / 00351 211 451 381
Rua Cristiano Frazao Pacheco, 16-17 9500-680, Relva – Ponta, Azores PT
Autatlantis
Exceptional 9.5
00351 296 205 340 / 00351 966 147 199
Aeroporto João Paulo II, 9500-749 Ponta Delgada
Luso Rent
Exceptional 9.5
00351 968 101 920
Rua Eng Eugénio Ataíde da Câmara, Armazém 25, 681, Ponta Delgada
SIXT
Exceptional 9.2
00351 255 788 199
Aeroporto João Paulo Segundo, 9500-749 Ponta Delgada
Micauto Rent-a-car
Excellent 8.9
00 351 296 284 382 / 00 351 918 208 020
Delivery and collection services
Alamo
Alamo
Excellent 8.8
00351936890727
JOAO PAULO II AIRPORT, APARTADO 704
Enterprise
Enterprise
Excellent 8.8
00351936890727
JOAO PAULO II AIRPORT, APARTADO 704
Europcar
Excellent 8.7
00351 296 381 249
João Paulo II Airport in, Ponta Delgada
Guerin
Excellent 8.7
00351 296306777
Aeroporto João Paulo II Apartado 704
Wayzor
Excellent 8.5
00351 296 301 805
9500-749 Pontadelgada, Portugale
Avis
Avis
Excellent 8.5
00351 296 684 360
9500-749 Ponta Delgada
ANC Azores Holidays.PT
Excellent 8.5
00351 296 247 171
Estrada Regional 4-1A, 199 Caminho da Serra Gorda, 9500-355 Ponta Delgada
Ace Rent a car
Ace Rent a car
Very good 7.5
00351 964 862 663 / 001 877 822 3872
Canto Prestes Cima, 77, 9500-702 Ponta Delgada
Hertz
Hertz
Very good 7.5
00351 296 205 435
9500-749, Joao Paulo II Airport, Ponta Delgada
Goldcar
Very good 7.2
0034 965 233 425 / 00351 211 451 595
Rua Cristiano Frazao Pacheco, 16-17 9500-680, Relva – Ponta, Azores PT
Rhodium
Rhodium
Very good 7.1
0034 965 233 425 / 00351 211 451 595
R. Cristiano Frazao Pacheco 16-17, 9500-680 Ponta Delgada
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