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Ilha Verde at Ponta Delgada Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: It was great service
Cons: Everyone gouges on the price it is overpriced on the island
Cons: Un longue attente au guichet, lors de la prise, et à un degré moindre au retour
Pros: The staff from ilha verde were so friendly and prompt
Cons: I liked the way they explain every detail about the car and easy paper work
Pros: Some damages- minor
Pros: Friendly and efficent
Pros: Service and pick up location and friendly staff
Cons: Very warn out clutch. Difficult hill starts and there are a lot of hills!
Pros: Service was perfect. Fast & good. Retuning was not great, long cues. However the staff managed it as fast as possible.
Cons: The car(s) are in bad condition. We had to buy windowasher fluid as there was none. We also had to fill the tires of the cars twice in 4 days. The windscreen wipers had nu rubber left so it was metal wiping the windows..
Pros: Agents were a bit rude on car pick up. We arrived 90 minutes early and they charged us an extra $35 euros. If we had been at back of very long line it would have taken another hour. Totally inappropriate and not good service policy
Pros: I had several question about international drivers licences and age restrictions. Customer service responded very quickly to emails unlike Discover cars who never replied
Cons: They would not let me decline insurance coverage so that my credit card would over all claims. Said as Discover cars included it the couldn’t waive it so if I’d had damage I’d have been liable
Pros: great staff
Cons: finding the office / srevice desk (this is a very minor issue and it meant a delay in getting the car
Pros: Car drove nicely. That lady at the rental desk was friendly.
Cons: Extra $300 in car insurance. Was told I needed it if I wanted to rent. The return of the car men outside were extremely RUDE.
Pros: They were helpful and friendly with the paperwork upon collection and returning the car.
Cons: They didn't clarify that we first had to get a colleague to physically check the car before their desk staff could process the return paperwork. This took longer than expected.
Pros: Nothing much
Cons: Slow to pick up, return hopeless, car windows didnt work properly. Brakes and gearbox seemed to have minor problems
Pros: All went well.
Pros: Service agents very nice and professional
Cons: The process once we we met with the service agent took too much time despite having already completed most of the information
Pros: Staff are very helpful.
Cons: Condition of car is good, but cleanliness, at least the one I rent, is barely acceptable.
Cons: I attended at the desk 20 minutes and after midnight they ask me a surcharge of 30 euros. Moreover, they have tried to take deposit double time
Pros: Clean car
Cons: Bad organization, very bad/slow processes, Not enough staff at aircraft arrival. Worst experience of all rentals on azores
Cons: the car did not have enough force. The front glass cleaners are in bad condition. Could not see well at night raining
Cons: waiting time
Pros: staff, the car
Cons: Car cleanliness
Pros: Easy pick up and return.
Cons: Nothing wrong found.
Pros: Customer service when picking up the car was fantastic.
Cons: When we returned the car on Aug 28 at 4pm. we had to wait for a customer service rep for at least 12-15 minutes to attend to us. I'm not sure if there are enough agents to assist us or it was just quite busy, we cannot find an agent to assist us when we were returning the car.
Pros: pick up and drop off was easy; agents were good and all spoke excellent english
Cons: Long line to get to the counter.
Pros: Friendly and efficient, once got to the counter. Car clean and in very good working condition.
Cons: 1. 2-hour wait in line to pick up car at airport in Ponta Delgada. This was excessively long....probably needs more staff working when a large aircraft comes in. 2. Return procedures not clear. Many more reps from the company arrived around 8:45 am to help with the returns, whereas only 1-2 available before that.
Pros: Our car was quite new with only 4000 km.
Cons: We had to wait 4 (FOUR) hours to pick up the car. The line was extremely long and the agents were few and really slow. Horrible experience.
Pros: Sao Miguel is very hilly. The brakes on the van squealed the whole time we had the van. With an 8 passenger vehicle ( or any vehicle) safety is the #1 priority. No vehicle should be rented with squeaky brakes.
Pros: Very efficient in how they're doing registration, car pickup and return, and price is good - which is also reflected that almost all rental cars in Azores are from Ilha Verde. There's more rental companies operating in Azores but almost no one is using them.
Cons: Did not particularly like the car configuration (Renault Clio) - it had a very often incorrectly working (and thus useless) system for detecting speed limits from road signs (blame Renault), when having folding mirrors would have been actually useful for parking on narrow streets.
Pros: Reasonably priced and the car meet our needs
Cons: €1300 excess which needs to be pre-authorised - it severely impacts your short term financial situation
Pros: Good communication and fast call center response. Easy to drop the car.
Cons: The car was in a bad technical condition. One of the tyre sensors was off. During the rental I had the technical errors on the dashboard. The car had almost 90k km. They should speed up the fleet renewal.
Pros: Terrible service. It was over one hour to pickup the car and not clear instructions
Pros: Wonderful, professional staff Great communication skills!
Pros: In the end the car we ended up with worked out great. Fit all of our luggage, was really clean inside and easy to handle.
Cons: 3 car rental agents working, 12 people in line made the process to pick up rental really long. Plus no one seemed to know which vehicle had GPS in them - took 3 different attempts to find one.
Pros: Quick to change faulty car with free upgrade.
Cons: First car was in poor condition, warning light indicated a problem. When returning car for a new one, had to pay for gas used despite problem with car not our fault.
Pros: We had issues with air conditioning. It did not get cold enough for my liking.
Cons: Having to go in desk in airport to get refund as well as going to office in car park seemed duplicactive.
Pros: Second time renting from Ilha Verde and have had great experiences both times.
Pros: Excellent service.
Cons: Very professional
Pros: The desk officers were efficient when returning the car. Clear explanations of all services hired
Cons: Picking the car took 1 hour since cars were not ready to be delivered to costumers
Pros: friendliness of agents at car pick off drop off atparking lot
Cons: the very long waiting time and inefficiency of administrative process at pick off airport terminal
Pros: Very quick, efficient and pleasant communication with the representatives. Very fun to drive vehicle perfectly fit for the roads on Sao Miguel (Mazda MX5)
Cons: The overall technical condition of the car wasn’t very good, probably due to always being booked and highly abused by other drivers, hence maintenance is not being done so often and so carefully as it should be.
Pros: The car was relatively clean. That is the only thing that I liked about the service provided by Ilha Verbe
Cons: - Car was defective. - Waited 2 hours because car wasnt ready - Old tires led to a flat. Tried to change the tire but we couldn't because the wrench wouldn't work on the bolts of the tire; meaning the tire had been changed before, probably because of prior flats. Because of that, we had to call them so that they help us with the problem. We got left stranded in the middle of nowhere for 3 hours. - When we returned the car, they charged us 180$ because of the flat or they would keep 1200$
Pros: Bilingual agents were helpful, the kiosk locations for checking in and checking out at PDL is also very helpful.
Cons: Other than the costs, compared to using third-party sites, I would try to work with PDL to update the car rental return sign as you approach the airport to include that Ilha Verde is the second turn-off to return and not the first.
Cons: A day it was raining, i had the burden of taking photos of the car and later having to prove taht damages where not done by me. Also first car awas a renault clio that was severely underpowered and the engine was making a ticking noise, ater on the tyre failed
Pros: Easy return
Cons: Car was not cleaned / washed.
Pros: Rent directly with Ilha Verde online. DO NOT USE DISCOVER CARS.
Cons: The inability to search my rental through DiscoverCars. We had to have to confirmation number. Without it, you are 100% out of luck.
Pros: Great overall experience.
Pros: Very easy to find rental desks, pick up location a very short walk from the arrival hall
Cons: Looks like its the largest or most well known rental company on the island, so depending how many people getting off an arriving flight are picking up a car then the queue can be huge and waiting time long...
Pros: Staff were friendly and helpful.
Pros: Priority treatment as we were traveling with a child - was very appreciated!
Pros: it is a massive operation with plenty of cars
Cons: crazy long line when picking up the car. when a plane arrives and there is a pike in demand, we experienced a 70-80 people long line waiting at the rental counter, meaning hours of waiting to pick up the car.
Pros: Staff very polite .
Cons: Automatic car is very expensive.
Cons: Rude staff at front desk upon return. Convertible top did not work which I paid for. Refused to give refund after returning car early due to this issue.
Pros: in and out check in process, had us on our way quickly
Cons: older vehicle, but that was ok because we weren't concerned about banging it up LOL
Cons: They could have more staff at the pick up desk and better response about missing 2-3 euros of petrol
Pros: handover point at the airport
Cons: 24 hours before departure, the airline wrote to us that it was canceling the flight. She replaced him with another one departing 5 hours later. So we wrote to the rental company that we would arrive later.No one answered the phone. Indeterminate answer. Hello! Thanks for contacting us! We regrettably can’t make any changes to your booking as you’re scheduled to pick up the car in less than 48 hours. This is stated in our Terms and Conditions: 59. The Renter can modify their booking preference
Pros: Great service, too slow picking up, line was too long and it took over an hour and a half to get to the counter to speak to someone.
Cons: Easy to find, quick to pickup car after checking in. One thing i was not happy about, there was a warning symbol once I picked up the car about service is needed in one week, we rented the car for 10 days and the brakes were squeaking immediately picking up the car, the front tires were almost bald and it was slippery when driving during the wet weather. If i had more time when dropping off the car i would have spoken to a manager about this, i had my wife and two kids, safer car was expected.
Pros: Drop off too long
Pros: Drop off was fast.
Cons: Pick up took over an hour. You need more agents in the pick up booth.
Pros: We got a very new car after the first old one broke down. Very quick and kind recovery and exchange of the broken car.
Cons: First car was a very old car which broke down. Should not have been given out.
Pros: The car equipment
Cons: The time we spent to pick up the car (1h30)
Pros: Flexible pick up locations and helpful staff
Pros: Car being at airport
Cons: The amount of time we spent online to pick up our car
Pros: Desk must be open earlier!
Cons: Desk must be open earlier!
Cons: Обман ожиданий клиента. Не предоставление услуги заявленного качества. Фактически - обман.
Pros: Great car, great service
Pros: Car attendants out side were helpful.
Cons: Bad attitude from counter representatives.
Pros: They allowed me to upgrade the car for a fee
Cons: Very slow processing the pickup of the rental
Pros: Friendliness, didn't try to sell-up insurance, thoroughly inspected the car prior to giving me the keys.
Cons: The dropoff could be a little easier. You cannot just leave the keys and go, you have to wait until a representative inspects the car and then you need to drop a piece of paper at the airport office. But they were fast.
Pros: Efficient, no problems. Streets are narrow and I think scratching wheel rims is very common. Luckily our car already had scratches on pick up, so didn't have to pay for them.
Pros: We were satisfied, thank you
Pros: The car was great, just had some miles on it and few more dings and scratches than usual but no problems with it.
Cons: IIha Verde provided great service as the agent who helped me recognized I was 6’3” and provided an upgrade to a larger car at a nominal price. I really appreciated that!
Pros: We found car availability where there were none with other agencies. Clarity and efficiency
Pros: Friendly and quick at the pickup and return
Cons: Big line up to make the documents for pickup, going very slow(even with everything prepaid).
Pros: There were no surprises with extra insurance pitches or anything like that. And the people at the counter were quite friendly and patient despite a lot of frustrated customers due to the long waiting time to pick up the car.
Cons: The wait time alone would force me to choose another rental company even if I had to pay more.
Pros: Very friendly helpful staff
Cons: Really long lineups for pickup at the airport (~2 hours), initial car received had a leaky tire and it took almost 3 hours spent waiting at the airport to get a replacement vehicle
Pros: Once we had the car everything was fine and the car was fully functional for us.
Cons: Waiting 2 hrs in a line for a pre-reserved car. Staff made no attempt to acknowledge or apologize to us or anyone else about the delay. I found it extremely unprofessional.
Pros: The representatives were nice and helpful. Sometimes the rental car game is great and sometimes horrible. Our experience this particular time was great. Thank you.
Pros: We got the car we ordered.
Cons: We had to wait 1.5 hours at Ponta Delgado airport to pick up the car. There were about 50 people waiting in a long line. Only 2 people were working at the pick-up desk. There were 2 more people at the return desk who charged 20 euros for 'priority' service. This money probably went in their pocket. NOT impressed!
Pros: Dropoff eficiency, car itself.
Cons: Waiting to get the key 1.5 hours. Very long line when waiting...
Pros: Quick response to a question we had when a service light turned on.
Cons: Slow line at the counter checking in and 2 step check out.
Cons: Would be great if the person who checks you in could close put the contract. Instead, you have to go back to the rental counter and wait in line for them to release your deposit, etc. if you are running late for a flight, this could be a serious problem.
Cons: The staff was rude!
Pros: La disponibilità degli operatori
Cons: Mi hanno fatto pagare 35 euro perché mi hanno consegnato l auto dopo la mezzanotte......che ci sta se fossero state le 2 di mattina ma erano semplicemente le 24 e 15 ritardo dovuto dalla compagnia aerea e dalla fila che c'era nel ritarare l auto.......impresentabili
Pros: Helping g us with 2 small kids
Cons: The air conditioning was weak and the front windows was making noise of scream. (Problems of sleeping kids )
Pros: The car worked.
Cons: Waiting 45 mins to get the car. The unbelievable rudeness at car delivery (including rushing us over damage to the car, bullying us not to inspect it, and rude, rude, rude). Rudeness of person at car drop off when we couldn't work the entry barrier ('not my job' 'not my fault' - we just needed to get intothe car park to drop it off!) Lack of drop off only (at 7:00) on return, meaning queuing again. Overall service was appalling - where did they get these people?
Pros: Really good service, correct and time efficient
Cons: Two desk. Waited about 15 minutes at one desk before being told that we had to use the other desk.
Pros: Picking up the car was easy. The car was clean and almost new.
Cons: Line up at desk in the airport to then be told to go to another desk
Cons: When I first got to the airport to pick up my car, I waited an hour and a half in the lineup, that’s way too a long after a long flight. and after one day of driving, I had to bring the car back because of the front brakes were very poor.
Pros: Nice friendly staff.
Cons: They are not flexible. I had to wait to exactly hour for return a deposit despite of confirmation that everything is ok. I got ogf the car about 5:20, 10 min earlier than in reservation.
Cons: They didn’t ppe til 530 so drop off was big pain in butt trying to catch early flight.
Pros: They were prompt, courteous and spoke English very well.
Cons: There was no explanation about the gear shifting. No one told me that to shift into reverse I had to press down on the stick. On another car I had to pull up. Also, I was not given an instruction manual so the only way to get any help was to call them.
Pros: Both lot agents we dealt with were extremely helpful.
Cons: The outgoing upsell attempt. Upon returning the car the agent left us standing around with no explanation.
Cons: The car rental company informed us that your coverage had a $1200 deductible
Pros: The whole process was easy, especially considering that it was in a country which I was visiting for the first time.
Pros: The car was what we expected, everything fine with it, no surprises.
Cons: Rental agents were efficient but we had to wait about 50 minutes to get the car. In peak moments they need more staff. There was an idless Ilha Verde desk (the one wich manages the drop off) thah could have helped.
Pros: O preço e qualidade.
Cons: all perfect
Pros: (therefore a breach of the rental contract because the Ilha Verde company was perfectly unreachable)
Cons: no service, unreachable, rogue....
Pros: People were nice, especially at return.
Cons: Paperwork process needs to be streamlined to save time.
Pros: They were great. Spoke English and got us into our car quickly.
Pros: I picked up the car in the dark. As soon as it was light I stopped and took pictures. There were a few obvious minor dings on the exterior of the car but when dropping off the images taken were helpful in having no additional charges. The staff was super nice and polite.
Cons: NO COMPLAINTS! Thanks!
Cons: The unexpected cleaning charge upon returning the car.
Pros: Easy process, no issues on returning the car. Simpaty of the staff.
Cons: No people at the desk on the pick of day; waited 15 mn for someone to arrive. The car was old and with some issues (the trunk didn’t open on the first day for example). But well, at the end, it took me everywhere I wanted to go.
Pros: They stayed open after closing time for a reasonable charge. Beats sleeping in an airport until they opened the next day.
Pros: Decent prices and easy procedures to get/drop the car
Cons: The car wasn't in good conditions, actually pretty well used. The tyres had 'low pressure', i had to go and pressure them every 2 days as 1 of them was almost flat the day after i picked up the car (from airport to the apartment was 10 minutes drive). Car had lots of signs of heavy usage.
Cons: The queue to pick up the car was almost 2 hours.
Cons: Given bad information about insurance purchased via discover cars, had to pay another 500 euros for insurance, said we would not be covered properly if something happened while in country, used scare tactics to make u buy more insurance
Pros: The drop off was really easy to find at the airport and the return employees were fast and efficient.
Cons: Would have liked a newer car and didn’t appreciate the unnecessary upselling.
Pros: Very polite.
Cons: Got an upgrade because of lack of availability on the class I hired which was the small/mini. Only issue was I hired a small car for a destination with narrow roads and limited parking space. The car I got given was a family estate about 1 meter longer and 20cm wider than I wanted. An upgrade but not suited to my needs.
Pros: Kindness. Good value for money.
Cons: Too much time waiting at the desk.
Pros: We rent cars very often in Portugal staff are very kind and friendly , but there vehicles need to be checked for safety, wheels are worn out the breaks were so bad, gas gage didn’t work , they need better service there cars
Cons: Staff were very friendly, It took us over an hour to get served only one person at the desk ,
Pros: Nice little car for buzzing around Porto Delgato
Cons: They all spoke English
Pros: Service was wonderful- friendly staff
Pros: Everything was amazing , just had to wait a bit for the agent upon returning the car
Cons: Had to wait for the agent upon return as she was not at her desk
Pros: Easy to find, the picking and drop-off zone!
Cons: When I picked the car up I was asked if I was driving up hills because there was an offer to upgrade for a discount - this is really NOT okay - of course I knew I'd be going up hills, it's a volcanic island! Why would you offer a car that might not be able to get up hills - I did not upgrade and the car was fine but clearly not entirely suitable for the environment. The desk was confusing becausue there are x2 possible desk - a few people were confused by this - it needs to be made more clear.
Pros: Staff were super friendly and helpful.
Cons: Nothing really negative to point out.
Cons: various prices
Pros: Great service overall
Pros: Very friendly and easy.
Pros: They took good care of me.
Cons: No issues.
Pros: Car upgrading recommendation at desk was actually helpful and worth the cost
Cons: Rude staff (only one of them, I was unlucky); lack of info on extra insurance; not the car I booked (grade C and I did NOT want a big/wide/more expensive to maintain car); the car was not in good condition overall; worrying squealing noise when breaking - will not book again from Ilha Verde.
Pros: Straight forward pick up and drop off.
Pros: Everyone helped out greatly
Cons: We checked out after darkness and the light is not bright enough to check the exterior conditions and scratches
Pros: The agents were friendly and helpful both at the time of rental and return.
Pros: Fast and courteous. Thorough with paperwork.
Pros: the people were friendly and pick up and drop off was super easy
Cons: We were provided with just over a 1/2 tank of gas and when we returned the car with the same 1/2 tank we were charged $120 as they said it stated that the tank was full on the report. It was NOT full as we needed to fill it when we left.
Pros: Fair attitude. Everything explained. No hidden fees. Nice people at counter and at return place.
Cons: Quite a long time to get the car. Probably caused by detailed explanation and that we came from fast everyday routine :)
Pros: Very good
Cons: Time spent at check in
Pros: Friendly and professional staff, clean car, easy transactions.
Cons: No gps available and car was purchased as a 7 seater with room for luggage. You could not fit 7 people and anything else
Pros: They upgraded me
Cons: The lady at the pick up counter was rude.
Pros: For my inconvenience of waiting I was up graded from a compact car to a SUV. Easy and quick drop off in lot and service counter quick drop off spot.
Cons: Only one person at counter when we arrived at 9:00 PM, took more than an hour to go three rentals. Thought I was second in line then a coupe arrived that had been there before us, had gone to another counter and the returned. I was not informed of this until I seeked information when I was served as to why that customer was served first. Should have been told of the situation and saved a lot of concern with being cut off in line. When I went to get the vehicle, they could not find it at first,
Pros: Almost new car and right size for our needs. Reasonable price.
Cons: Long slow line at counter to pick up. More agents would have been helpful.
Pros: Tudo ok, excepto o carro que não era o que estava à espera, contudo atendeu ao necessário.
Cons: The car
Pros: Good swevice
Cons: Car was not a 7 seater. Mis advertising and waste of money
Cons: The car was in realy bad shape. the parking break isn't working well, we get stock with the car (batterie), the window made a strange noise every time we went up, drive axle made noise... When we tried to speak with the agent of the car rental, they were disrespecful. Very bad experience.
Pros: I didn’t use the car and I was charged full Price, they refused to give my money back. There a bunch of thieves
Cons: Nothing your a bunch of scam artists
Pros: At PDL the service to get us registered and out the door was quicker. At PIX it was slower... seemed like the paperwork needed to be redone.
Cons: I was offered an 'upgrade' to a car that in the end had poor visibility. I don't recommend the Nissan Juke.
Pros: Desk help very informative
Cons: Outside crew rude
Cons: Overall I was satisfied, but the wait time at the counter, my car that l had preordered was not available had to wait longer and be my first time , no body was there to explain the car to me, found out as l used it. No owners manual in the car.
Pros: Great service - efficient and easy.
Cons: The GPS was weak and didn't work for a lot of local addresses.
Pros: Pickup was quick and easy. Happy with the car we received. Agents were very nice at the desk both at pickup and drop off.
Cons: Return was a bit slow due to others ahead of us renting vehicles at the desk.
Pros: I like the service, a little expensive compare to the other years, but well it is what it is
Pros: The dropoff was quick. All staff was very friendly and clear.
Cons: The waiting line at pickup was extremely long. I was 3rd in line at arrival, and spent +-30min. After me were 6-8 more people waiting. A lot of information needed at the desk can be provided on beforehand. The baby seat was very basic (no isofix, loose ends at the straps, very light, …) it felt rather unsafe.
Pros: Easy pickup location , very close to the gate arrivals
Cons: car was in rough shape and needs to be updated , ...specifically the gas latch was broken USB was in/out and not working well
Pros: Agents were friendly, easy to find desks, very clean cars
Cons: Reserved an automatic car received a manual transmission car. Didn't know until actually in the car and had everything checked out. I'm guessing automatic cars have a price premium that I paid but did not receive the benefit. When returning the car there wasn't an agent at the desk for about 10 minutes.
Cons: They charged me €350 for a flat tyre that occurred within 15 mins of picking the car up and we had the hassle of changing the wheel andthe car over. We were told no damage to the wheel had occurred and it was just one of those things. On returning the replacement car we were informed that lots of work had been required on the punctured wheel. No evidence of the work required was provided other than an invoice when the car was returned. We were effectively held to ransom. I would not use again.
Pros: Agents spoke english and explained whole procedure.
Cons: They tried pushing for an upgrade with us and others waiting in line.
Cons: The computer system seemed totally inefficient as it took half an hour to pick up the car while standing at the counter with the agent. The agent was just waiting for the system to print the forms. It was ridiculous, Sam timely process for dropping the car off. The rental car also had very squeaky brakes and the passenger mirror was scraped.
Pros: Efficiency, pleasant staff
Pros: Agent helped me get a different vehicle because I messed up my reservation pick-up time. The original vehicle that I reserved was not available for 3 hours because my reservation time was 9am but should have been 6am - this was my mistake. SUV that I did rent was great, worked well and was just right for me and my fellow travelers.
Cons: there was a long line to pick up the car so I had to stand in line for a long time.
Pros: Condition of car was good
Cons: Drop-off staff looked miserable and were rude too clients. Told one client off and wanted to charge me 30 Euros for bringing car back 10 minutes early! Told me I should read the contract before sibning it. What had until then been a very good rental experience ended on a sour note.
Pros: Good customer service
Cons: The car needed better brakes.
Pros: Received vehicle as reserved & information given was accurate
Cons: Too few agents. Lines too long for pick up and cost for automatic transmission is almost unaffordable
Pros: We received what we had reserved and did not run into any difficulties with the vehicle or the staff that served us.
Cons: Much too expensive. Unaffordable for many people. Too few staff members in the terminal. Very long wait times. Almost 2 hours to pick up the vehicle.
Pros: Pickup/drop off were each a 45 min process. Very inefficient considering everyone picking up is likely tired from long travel and everyone dropping off has a plane to catch and shouldn’t need go budget almost an hour to drop off car.
Pros: The accessories for driving and the speed of the inspection when dropping the vehicle.
Cons: Only the price....(but apparently this is not the problem of Ilha Verde only..). The ordered car was Mazda CX5 , I got Renault Kadjar.
Pros: it was seamless
Cons: i still think that the price of rentals are absolutely ridiculous
Pros: Friendly and efficiënt
Cons: Relativeer old car, over 6 years, ac didnt work, gearbox made funny noise
Pros: People were very friendly and I like to support local companies.
Cons: Returning the paperwork at the desk after returning the car outside was very long and only had 1 person there. If they check out the car outside why is it necessary to come inside with the paperwork and wait so long? A better system should be implemented.
Cons: Preço elevado
Pros: ease of drop off and pick up
Pros: Took a while to get the car but once I got the keys it was ready to roll. Car was in good shape.
Cons: Refund policy. Checkin was a little cumbersome.
Cons: At the rental point, they asked me to pay for a second driver so that I could use my wife's credit card. I couldn't provide to Rental point confirmation from you, because communication was via chat. The problem specifically at this rental point, because on another island, the same rental company did not asked to pay for a second driver.
Pros: New cars and clean
Cons: Price to expensive
Pros: It took 2 hours to pick up the car, unacceptable
Cons: Even the IlhaVerde rep could not get the navigation system to work
Pros: It was quick and painless.
Cons: O had rented an automatic but received a manual transmission vehicle. No big deal since I actually like driving manual but it could have been an issue if I did not know.
Pros: Easy, friendly
Pros: Good value for the money. The waiting time was ok and the drop off procedure was fast. The car was clean and worked well. The personnel was friendly and helpful.
Cons: One of the back doors was none functional. Car should have not been rented in that condition
Pros: Absolutely nothing
Cons: Bad cars, long waits and rude staff - they have it all!
Pros: N/A - never made it to destination to verify.
Cons: N/A - never made it to destination to verify.
Pros: Car worked great
Cons: Because the pick up was so long and inefficient we arrived way early to drop off as you had to get check off on the car outside and then get back in line inside. Overall poor time management and when your on vacation an extra hour for car pk up and an hour for drop off is frustrating
Pros: Reactivity when we got troubles with teh cae
Cons: - very slow process to pick up the car (roughly 1h while we were only 2 persons) - very slow process to give it back (long queue and people at the desk not efficient) - the car has a blinking sign when we picked it up. The guy told us this was normal but then the tire was flat the following day.
Pros: The ease of handing back the car
Cons: The long queue at the desk waiting to pick up the car
Pros: The car itself.
Cons: Signage at pick up location in terminal confusing. Was it for Ilha Verde, Budget or Avis??? After waiting so long, too tired to ask if total credit owed from previous cancellation was applied.
Cons: Extremely long time spent in the queue and processing documents when picking up the car
Cons: The female agent we worked with was a bit cold in demeanor as opposed to her colleague.
Cons: menos devolver coche que fur bien, lo demas todo negativo
Pros: NIce people
Cons: Took too long to fill out paper work. No one to help us find the car
Pros: counter people were nice and informative
Cons: parking lot people seemed a little disorganized and took a really long time to get you your car and again at drop off.
Pros: They were very nice and helped me out getting to know the vehicle before I left and quick when I returned it.
Cons: It took forever for me to get the car and the car was scratched up and had dents in all sides.
Pros: They were there when we needed them, and they let us have an upgrade at no extra charge! Woohoo!
Cons: The associate at the airport was initially confused about our arrival time and the printout for our reservation because the times didn't coincide. But a quick chat with a colleague and checking their inventory (a car with auto transmission! Yes!) allowed us to proceed to our Air BnB. No Worries!
Pros: New car and convevience
Pros: The car was clean and new. Under 900km when we picked it up.
Cons: It took over 90 minutes waiting in line to speak with an agent to pick up my car. The car size I reserved wasn't available and neither was anything bigger. They had to give me the next size down... but upgraded me to an automatic. Returning the car also took a long time having to wait in a line for another 30 minutes.
Pros: Great car
Cons: The line to return the car was very long. Most car rental companies do not require the customer to wait in a line to return the car.
Pros: Great value and good customer service!
Cons: As a foreigner, it would be nice to have a little introduction to the car since some of the features are different from the country I'm from (U.S.) such as how the doors work, how the car ignition starts, etc. Minor details, but still would be nice :)
Pros: Transactions went smoothly. Car operated perfectly
Pros: Staff attitude
Cons: Too long a wait at the terminal desk. Was moved to an off airport site
Pros: The car was great, people who worked at the station were wonderful. However, the line to pick up the car at the airport was more than 1.5 hours long. And then we had to wait for 20-30 min in line to the counter to just close the paperwork. The worst experience ever.
Cons: The car was great, people who worked at the station were wonderful. However, the line to pick up the car at the airport was more than 1.5 hours long. And then we had to wait for 20-30 min in line to the counter to just close the paperwork. The worst experience ever.
Pros: The price!
Cons: Long wait to get car and they did not assist us with the tire light. The car we rented had a low tire pressure warning light on and the rental place told us they did not have air available, so we had to find a station that had tire air available.
Pros: Quick, easy, painless
Pros: Attentive and friendly staff.
Cons: Pick-up time at airport seemed very slow. Need more people on the counter/bigger counter in the mornings when flights are arriving.
Pros: smaath process
Cons: Airco didn't work, no problem for us because it wasn't that hot
Pros: Колата отговаряше точно на нуждите ни.
Cons: Не споменаха, че е с AdBlue. Невъзможността да заредим някъде ме тревожеше през цялото време.
Pros: On the airport
Cons: Check in was terrible! YOU ARE IN THE WRONG LINE! STAND HERE IN THE MIDDLE! Ten minutes later we are not helped...we went to the back of the line again.
Pros: Easy to find the company on the airport
Cons: Waiting on the que nearly 1 houre, to pick up the car .... is not funny...
Pros: Representative present at the pick up and drop off with a fair assessment of existing marks on the car, adding peace of mind that there would be no disputes at the end of the hire period.
Pros: Very reasonable price compared to other car rentals.
Pros: nothing to complain about - everything was perfect
Cons: It took us more than 1 hour waiting in the queue to pick up our car, very disorganized, slow. The rental desk has two lines, one of them is only for a car drop off. So around 20 people were waiting in one line and the second line was empty. We tried to go to the empty line after waiting 30 minutes, and were sent back to wait, and told that this line I specifically for the drop off car. New people started to arrive and went to the drop off line and to our surprise, they were given the car keys
Pros: Agents on the return trip June 8 th were friendly and helpful.
Cons: I was unable to pick up car on time due to-my cousin’s positive Covid test. Wrote email to Discover Cars who never contacted Drive on Holidays. There’s no way of knowing that these are two separate agencies.
Pros: Overall value for money of the rental car.
Cons: The waiting time during pick up was long, we were in the line for almost one hour.
Pros: The location is very good when coming by plane. Polite and helpful staff.
Cons: Tank was not full when picking up a car. The deposit was booked on the credit card long after the car was returned.
Cons: Just the long wait to get to an agent at the desk
Pros: Fast, straight, professional.
Cons: The car had slightly damaged transmission.
Pros: The attention of the agent
Cons: The time we should wait to recover the car, too many customers we wait for more than 40 minutes, the desk is very small even with 3 agents on it
Cons: The car we got had a bad battery, which meant that it probably wasn’t being replaced when necessary.
Pros: Fast service, cheap.
Cons: Be aware of a +/- EUR 50-55 fine if you drop the car even just a few minutes before their official opening (5:30). Unfortunately they don't tell you that when you pick up the car, even though we specifically asked if we could drop before time and the answer was just "yes".
Pros: Very good service, well organized
Cons: Good rental company, so a lot of customers, so you wait in the queue at car picking up
Pros: Terrible customer service. the girls at the counter was slow as molasses in the lineup was too long. Then we got to pick up the car the young man outside who was a little heavy I don't know his name! he didn't tell us we had to go get the car so we waited a long time! he was not very supportive and he said go fetch the car like it was dog! Not happy with ponta delaga customer service at the airport!
Pros: Popular rental car company - process a little slow given all the people. But it’s works and I understand the attention to detail needed.
Pros: Good, clean, well-maintained car.
Cons: The wait time to check in and return. With Avis, it takes me less than a minute. With Ilha Verde, it was 20 minutes to check in and 30 minutes to return. Just not efficient or courteous treatment of customers
Cons: I was charged a fee because airline arrived late.
Pros: Good price. Hassle-free car return.
Cons: After ordering a Ford Fiesta, we got a Renault Clio. Long wait when renting a car.
Pros: שירות של הדיילים ורכב טוב
Cons: Nada a apontar de negativo
Pros: Wonderful and helpful staff
Pros: Very professional, quick and efficient
Cons: Almost missed our 6 AM flight because we had to wait on someone to return thae car.
Pros: Ilha Verde service was good except for the miscommunication with Discover Cars full insurance
Cons: wait for car pick up and not recognising Discover Cars full insurance (up to 3000 euros damage)
Pros: Very good car and very nice and friendly agents
Cons: The queue when we arrived was ridiculously long and everyone was processed extremely slowly. I don't understand why so much of the operation is still paper based. We waited over an hour to get served and it was all people from a single flight in front of us. On drop-off we had to queue again and it took the agent a few minutes to manually find our contract from a pile of paperwork on their desk. There is a lot of scope to optimise/digitise this whole operation.
Pros: Goede prijs kwaliteit verhouding
Cons: Onvriendelijk personeel en bijzonder lang aanschuiven aan de desk in de luchthaven.
Pros: the smile of the attendant
Cons: The long picking time to reach the counter
Pros: Friendly and efficient
Pros: Being able to rent automatic and hopefully electric in the near future:)
Pros: easy and friendly people
Pros: bom preço-qualidade
Cons: O senhor mais velho do balcão do aeroporto podia ser mais simpático e facilitador, parece que está sempre a fazer um grande frete não gostei do trato, no entanto a reserva correu toda bem.
Pros: its simple and easy
Cons: the bail that they ask if you dont do the safe against all with them
Cons: Drop off required to both return car at parking and then go back inside to desk in terminal to recover deposit. Why is latter not automatic?
Pros: Flexibility of service, easy procedures. We have been informed about small scratches, but it was already evening and heavy rain (too difficult to verify it). The staff told us that we can do the photos of car on next day during daylight and keep it as evidence in case of any claim.
Cons: All was ok
Pros: Very friendly and easy experience with this rental company.
Cons: It was not terrible but when I returned the car to the airport, no one was in the booth. I only waited a few minutes but I was not sure what to do at that moment.
Pros: Fast and easy
Pros: The quality of the service
Pros: It was fast and everything was okay
Cons: the deposit has still not been returned
Pros: Professional staff, great car, have rented from them several times without issues.
Pros: Sympathy, efficiency.
Cons: The drop off being with 2 check points, one outside and one inside to return the documents.
Pros: everything went smooth. The car pickup and dropoff was easy and fast.
Cons: My first car have problems, must chnge it…
Pros: Service ok but the first car they gave me didnt have the front tyres in condition so i had to change the car. The second car was better but the front tyres were also not perfect.
Cons: The front tires had to much wear.
Pros: Open early in the morning. Offered good price on upgrade.
Pros: Despite there being a long wait at the airport to pick up a car, we were taken to a central office to collect a vehicle. This added half hour to our arrival. Car was okay
Cons: Very slow service at the airport.
Pros: Terrible. Bad attention, innecesarily waitings, the car given was in bad conditions, we had a mechanical problem just in the middle of the highway and we almost lost our comming fly because the dropping off, they didn't allow us to give the key and leave. And even worst, i am still waiting to receive my refound of 1.200€.
Cons: Terrible. Bad attention, innecesarily waitings, the car given was in bad conditions, we had a mechanical problem just in the middle of the highway and we almost lost our comming fly because the dropping off, they didn't allow us to give the key and leave. And even worst, i am still waiting to receive my refound of 1.200€
Cons: The return of the vehicle….not enough staff to process the return. This is the only issue: despite this, I fully recommend your company.
Pros: presence in the terminal
Cons: old and smelly car
Pros: Staff very kind. Pickup and drop very close to terminal. At pickup they didn't had the model that I reserved, so they offered me a free upgrade.
Cons: The insurance coverage cost was too high when compared to the rent value. Beside that, the insurance fee at the pickup point was too high (1.200,00) and they only accept phisical credit card.
Pros: They were friendly
Pros: fast drop off speed
Cons: 2 hours wait time for car due to understaffed company windscreen wipers were not working correctly, old rubber
Pros: Super fast and clear pick-up service
Cons: Trunk shield was broken
Pros: Third car that Ilha Verde provided worked.
Cons: They are attempting to make false claims on the underside of the car that was provided to us when our first car broke down. First two cars (Ford Fiestas) were not in good operating shape.
Pros: I didn't utilize their service since YOU ALL were the problem and I was unable to get my car.
Cons: I didn't utilize their service since YOU ALL were the problem and I was unable to get my car.
Pros: Simple and efficient
Cons: A little bit time spending (why not obtain some data when the reserve is made)
Pros: Quick at the car inspections.
Cons: Line up at the terminal. Slowwwww.
Pros: the rental agents are efficients
Cons: queue to long to pick the car!time consuming!
Cons: It took 1,5h in queue to pick up the car.
Pros: O carro não tinha antena de rádio.
Cons: 130 € insurance !
Cons: Very expensive, almost $100/ day
Pros: drop off was quick.
Cons: over one hour waiting time to pick up the car at the airport! the condition of the car was horrific, not only dirty, but full of scratches and dents.
Pros: Good pleaple very helpfull.
Pros: Viatura em ótimo estado e extremamente limpa. Funcionários muito cordiais empenhados em proporcionar ao cliente o melhor serviço possível! Recomendo.
Cons: I booked a fiesta, i got a nissan micra with a miserable engine power.
Pros: Polite and friendly.
Cons: My deposit was supposedly released 5 days ago and told might take a couple days to go through but still nothing 5 days later?
Cons: Provided me a Renault Clio, I have rented a Ford Focus
Pros: They did their best to solve the issues
Cons: I had issues with some of the cars and had to change cars three times
Pros: Friendly staff. The car was in excellent condition.
Pros: Very friendly service good people