Ilha Verde at Ponta Delgada Airport

Cons: various prices

Pros: Great service overall

Pros: Very friendly and easy.

Pros: They took good care of me.

Cons: No issues.

Pros: Car upgrading recommendation at desk was actually helpful and worth the cost

Cons: Rude staff (only one of them, I was unlucky); lack of info on extra insurance; not the car I booked (grade C and I did NOT want a big/wide/more expensive to maintain car); the car was not in good condition overall; worrying squealing noise when breaking - will not book again from Ilha Verde.

Pros: Straight forward pick up and drop off.

Pros: Everyone helped out greatly

Cons: nothing

Cons: We checked out after darkness and the light is not bright enough to check the exterior conditions and scratches

Pros: The agents were friendly and helpful both at the time of rental and return.

Cons: Nothing

Pros: Fast and courteous. Thorough with paperwork.

Pros: the people were friendly and pick up and drop off was super easy

Cons: We were provided with just over a 1/2 tank of gas and when we returned the car with the same 1/2 tank we were charged $120 as they said it stated that the tank was full on the report. It was NOT full as we needed to fill it when we left.

Pros: Fair attitude. Everything explained. No hidden fees. Nice people at counter and at return place.

Cons: Quite a long time to get the car. Probably caused by detailed explanation and that we came from fast everyday routine :)

Pros: Very good

Cons: Time spent at check in

Pros: Friendly and professional staff, clean car, easy transactions.

Cons: N/A

Cons: No gps available and car was purchased as a 7 seater with room for luggage. You could not fit 7 people and anything else

Pros: They upgraded me

Cons: The lady at the pick up counter was rude.

Pros: For my inconvenience of waiting I was up graded from a compact car to a SUV. Easy and quick drop off in lot and service counter quick drop off spot.

Cons: Only one person at counter when we arrived at 9:00 PM, took more than an hour to go three rentals. Thought I was second in line then a coupe arrived that had been there before us, had gone to another counter and the returned. I was not informed of this until I seeked information when I was served as to why that customer was served first. Should have been told of the situation and saved a lot of concern with being cut off in line. When I went to get the vehicle, they could not find it at first,

Pros: Almost new car and right size for our needs. Reasonable price.

Cons: Long slow line at counter to pick up. More agents would have been helpful.

Pros: Tudo ok, excepto o carro que não era o que estava à espera, contudo atendeu ao necessário.

Cons: The car

Pros: Good swevice

Cons: Car was not a 7 seater. Mis advertising and waste of money

Cons: The car was in realy bad shape. the parking break isn't working well, we get stock with the car (batterie), the window made a strange noise every time we went up, drive axle made noise... When we tried to speak with the agent of the car rental, they were disrespecful. Very bad experience.

Pros: I didn’t use the car and I was charged full Price, they refused to give my money back. There a bunch of thieves

Cons: Nothing your a bunch of scam artists

Pros: At PDL the service to get us registered and out the door was quicker. At PIX it was slower... seemed like the paperwork needed to be redone.

Cons: I was offered an 'upgrade' to a car that in the end had poor visibility. I don't recommend the Nissan Juke.

Pros: Desk help very informative

Cons: Outside crew rude

Cons: Overall I was satisfied, but the wait time at the counter, my car that l had preordered was not available had to wait longer and be my first time , no body was there to explain the car to me, found out as l used it. No owners manual in the car.

Pros: Great service - efficient and easy.

Cons: The GPS was weak and didn't work for a lot of local addresses.

Pros: Pickup was quick and easy. Happy with the car we received. Agents were very nice at the desk both at pickup and drop off.

Cons: Return was a bit slow due to others ahead of us renting vehicles at the desk.

Pros: I like the service, a little expensive compare to the other years, but well it is what it is

Pros: The dropoff was quick. All staff was very friendly and clear.

Cons: The waiting line at pickup was extremely long. I was 3rd in line at arrival, and spent +-30min. After me were 6-8 more people waiting. A lot of information needed at the desk can be provided on beforehand. The baby seat was very basic (no isofix, loose ends at the straps, very light, …) it felt rather unsafe.

Pros: Easy pickup location , very close to the gate arrivals

Cons: car was in rough shape and needs to be updated , ...specifically the gas latch was broken USB was in/out and not working well

Pros: Agents were friendly, easy to find desks, very clean cars

Cons: Reserved an automatic car received a manual transmission car. Didn't know until actually in the car and had everything checked out. I'm guessing automatic cars have a price premium that I paid but did not receive the benefit. When returning the car there wasn't an agent at the desk for about 10 minutes.

Cons: They charged me €350 for a flat tyre that occurred within 15 mins of picking the car up and we had the hassle of changing the wheel andthe car over. We were told no damage to the wheel had occurred and it was just one of those things. On returning the replacement car we were informed that lots of work had been required on the punctured wheel. No evidence of the work required was provided other than an invoice when the car was returned. We were effectively held to ransom. I would not use again.

Pros: Agents spoke english and explained whole procedure.

Cons: They tried pushing for an upgrade with us and others waiting in line.

Cons: The computer system seemed totally inefficient as it took half an hour to pick up the car while standing at the counter with the agent. The agent was just waiting for the system to print the forms. It was ridiculous, Sam timely process for dropping the car off. The rental car also had very squeaky brakes and the passenger mirror was scraped.

Pros: Efficiency, pleasant staff

Pros: Agent helped me get a different vehicle because I messed up my reservation pick-up time. The original vehicle that I reserved was not available for 3 hours because my reservation time was 9am but should have been 6am - this was my mistake. SUV that I did rent was great, worked well and was just right for me and my fellow travelers.

Cons: there was a long line to pick up the car so I had to stand in line for a long time.

Pros: Condition of car was good

Cons: Drop-off staff looked miserable and were rude too clients. Told one client off and wanted to charge me 30 Euros for bringing car back 10 minutes early! Told me I should read the contract before sibning it. What had until then been a very good rental experience ended on a sour note.

Pros: Good customer service

Cons: The car needed better brakes.

Pros: Received vehicle as reserved & information given was accurate

Cons: Too few agents. Lines too long for pick up and cost for automatic transmission is almost unaffordable

Pros: We received what we had reserved and did not run into any difficulties with the vehicle or the staff that served us.

Cons: Much too expensive. Unaffordable for many people. Too few staff members in the terminal. Very long wait times. Almost 2 hours to pick up the vehicle.

Pros: Pickup/drop off were each a 45 min process. Very inefficient considering everyone picking up is likely tired from long travel and everyone dropping off has a plane to catch and shouldn’t need go budget almost an hour to drop off car.

Pros: The accessories for driving and the speed of the inspection when dropping the vehicle.

Cons: Only the price....(but apparently this is not the problem of Ilha Verde only..). The ordered car was Mazda CX5 , I got Renault Kadjar.

Pros: it was seamless

Cons: i still think that the price of rentals are absolutely ridiculous

Pros: Friendly and efficiënt

Cons: Relativeer old car, over 6 years, ac didnt work, gearbox made funny noise

Pros: People were very friendly and I like to support local companies.

Cons: Returning the paperwork at the desk after returning the car outside was very long and only had 1 person there. If they check out the car outside why is it necessary to come inside with the paperwork and wait so long? A better system should be implemented.

Cons: Preço elevado

Pros: ease of drop off and pick up

Pros: Took a while to get the car but once I got the keys it was ready to roll. Car was in good shape.

Cons: Refund policy. Checkin was a little cumbersome.

Cons: At the rental point, they asked me to pay for a second driver so that I could use my wife's credit card. I couldn't provide to Rental point confirmation from you, because communication was via chat. The problem specifically at this rental point, because on another island, the same rental company did not asked to pay for a second driver.

Pros: New cars and clean

Cons: Price to expensive

Pros: It took 2 hours to pick up the car, unacceptable

Cons: Even the IlhaVerde rep could not get the navigation system to work

Pros: It was quick and painless.

Cons: O had rented an automatic but received a manual transmission vehicle. No big deal since I actually like driving manual but it could have been an issue if I did not know.

Pros: Easy, friendly

Pros: Good value for the money. The waiting time was ok and the drop off procedure was fast. The car was clean and worked well. The personnel was friendly and helpful.

Cons: N.a

Cons: One of the back doors was none functional. Car should have not been rented in that condition

Pros: Absolutely nothing

Cons: Bad cars, long waits and rude staff - they have it all!

Pros: N/A - never made it to destination to verify.

Cons: N/A - never made it to destination to verify.

Pros: Car worked great

Cons: Because the pick up was so long and inefficient we arrived way early to drop off as you had to get check off on the car outside and then get back in line inside. Overall poor time management and when your on vacation an extra hour for car pk up and an hour for drop off is frustrating

Pros: Reactivity when we got troubles with teh cae

Cons: - very slow process to pick up the car (roughly 1h while we were only 2 persons) - very slow process to give it back (long queue and people at the desk not efficient) - the car has a blinking sign when we picked it up. The guy told us this was normal but then the tire was flat the following day.

Pros: The ease of handing back the car

Cons: The long queue at the desk waiting to pick up the car

Pros: The car itself.

Cons: Signage at pick up location in terminal confusing. Was it for Ilha Verde, Budget or Avis??? After waiting so long, too tired to ask if total credit owed from previous cancellation was applied.

Cons: Extremely long time spent in the queue and processing documents when picking up the car

Cons: The female agent we worked with was a bit cold in demeanor as opposed to her colleague.

Pros: Nada

Cons: menos devolver coche que fur bien, lo demas todo negativo

Pros: NIce people

Cons: Took too long to fill out paper work. No one to help us find the car

Pros: counter people were nice and informative

Cons: parking lot people seemed a little disorganized and took a really long time to get you your car and again at drop off.

Pros: They were very nice and helped me out getting to know the vehicle before I left and quick when I returned it.

Cons: It took forever for me to get the car and the car was scratched up and had dents in all sides.

Pros: They were there when we needed them, and they let us have an upgrade at no extra charge! Woohoo!

Cons: The associate at the airport was initially confused about our arrival time and the printout for our reservation because the times didn't coincide. But a quick chat with a colleague and checking their inventory (a car with auto transmission! Yes!) allowed us to proceed to our Air BnB. No Worries!

Pros: New car and convevience

Pros: The car was clean and new. Under 900km when we picked it up.

Cons: It took over 90 minutes waiting in line to speak with an agent to pick up my car. The car size I reserved wasn't available and neither was anything bigger. They had to give me the next size down... but upgraded me to an automatic. Returning the car also took a long time having to wait in a line for another 30 minutes.

Pros: Great car

Cons: The line to return the car was very long. Most car rental companies do not require the customer to wait in a line to return the car.

Pros: Great value and good customer service!

Cons: As a foreigner, it would be nice to have a little introduction to the car since some of the features are different from the country I'm from (U.S.) such as how the doors work, how the car ignition starts, etc. Minor details, but still would be nice :)

Pros: Transactions went smoothly. Car operated perfectly

Pros: Staff attitude

Cons: Too long a wait at the terminal desk. Was moved to an off airport site

Pros: The car was great, people who worked at the station were wonderful. However, the line to pick up the car at the airport was more than 1.5 hours long. And then we had to wait for 20-30 min in line to the counter to just close the paperwork. The worst experience ever.

Cons: The car was great, people who worked at the station were wonderful. However, the line to pick up the car at the airport was more than 1.5 hours long. And then we had to wait for 20-30 min in line to the counter to just close the paperwork. The worst experience ever.

Pros: The price!

Cons: Long wait to get car and they did not assist us with the tire light. The car we rented had a low tire pressure warning light on and the rental place told us they did not have air available, so we had to find a station that had tire air available.

Pros: Quick, easy, painless

Pros: Attentive and friendly staff.

Cons: Pick-up time at airport seemed very slow. Need more people on the counter/bigger counter in the mornings when flights are arriving.

Pros: smaath process

Cons: Airco didn't work, no problem for us because it wasn't that hot

Pros: Колата отговаряше точно на нуждите ни.

Cons: Не споменаха, че е с AdBlue. Невъзможността да заредим някъде ме тревожеше през цялото време.

Pros: On the airport

Cons: Check in was terrible! YOU ARE IN THE WRONG LINE! STAND HERE IN THE MIDDLE! Ten minutes later we are not helped...we went to the back of the line again.

Pros: Easy to find the company on the airport

Cons: Waiting on the que nearly 1 houre, to pick up the car .... is not funny...

Pros: Representative present at the pick up and drop off with a fair assessment of existing marks on the car, adding peace of mind that there would be no disputes at the end of the hire period.

Pros: Very reasonable price compared to other car rentals.

Pros: nothing to complain about - everything was perfect

Cons: It took us more than 1 hour waiting in the queue to pick up our car, very disorganized, slow. The rental desk has two lines, one of them is only for a car drop off. So around 20 people were waiting in one line and the second line was empty. We tried to go to the empty line after waiting 30 minutes, and were sent back to wait, and told that this line I specifically for the drop off car. New people started to arrive and went to the drop off line and to our surprise, they were given the car keys

Pros: Agents on the return trip June 8 th were friendly and helpful.

Cons: I was unable to pick up car on time due to-my cousin’s positive Covid test. Wrote email to Discover Cars who never contacted Drive on Holidays. There’s no way of knowing that these are two separate agencies.

Pros: Overall value for money of the rental car.

Cons: The waiting time during pick up was long, we were in the line for almost one hour.

Pros: The location is very good when coming by plane. Polite and helpful staff.

Cons: Tank was not full when picking up a car. The deposit was booked on the credit card long after the car was returned.

Cons: Just the long wait to get to an agent at the desk

Pros: Fast, straight, professional.

Cons: The car had slightly damaged transmission.

Pros: The attention of the agent

Cons: The time we should wait to recover the car, too many customers we wait for more than 40 minutes, the desk is very small even with 3 agents on it

Cons: The car we got had a bad battery, which meant that it probably wasn’t being replaced when necessary.

Pros: Fast service, cheap.

Cons: Be aware of a +/- EUR 50-55 fine if you drop the car even just a few minutes before their official opening (5:30). Unfortunately they don't tell you that when you pick up the car, even though we specifically asked if we could drop before time and the answer was just "yes".

Pros: Very good service, well organized

Cons: Good rental company, so a lot of customers, so you wait in the queue at car picking up

Pros: Terrible customer service. the girls at the counter was slow as molasses in the lineup was too long. Then we got to pick up the car the young man outside who was a little heavy I don't know his name! he didn't tell us we had to go get the car so we waited a long time! he was not very supportive and he said go fetch the car like it was dog! Not happy with ponta delaga customer service at the airport!

Pros: Popular rental car company - process a little slow given all the people. But it’s works and I understand the attention to detail needed.

Pros: Good, clean, well-maintained car.

Cons: The wait time to check in and return. With Avis, it takes me less than a minute. With Ilha Verde, it was 20 minutes to check in and 30 minutes to return. Just not efficient or courteous treatment of customers

Cons: I was charged a fee because airline arrived late.

Pros: Good price. Hassle-free car return.

Cons: After ordering a Ford Fiesta, we got a Renault Clio. Long wait when renting a car.

Pros: שירות של הדיילים ורכב טוב

Pros: Profissionalismo

Cons: Nada a apontar de negativo

Pros: Wonderful and helpful staff

Pros: Very professional, quick and efficient

Cons: Almost missed our 6 AM flight because we had to wait on someone to return thae car.

Pros: Ilha Verde service was good except for the miscommunication with Discover Cars full insurance

Cons: wait for car pick up and not recognising Discover Cars full insurance (up to 3000 euros damage)

Pros: Very good car and very nice and friendly agents

Cons: The queue when we arrived was ridiculously long and everyone was processed extremely slowly. I don't understand why so much of the operation is still paper based. We waited over an hour to get served and it was all people from a single flight in front of us. On drop-off we had to queue again and it took the agent a few minutes to manually find our contract from a pile of paperwork on their desk. There is a lot of scope to optimise/digitise this whole operation.

Pros: Goede prijs kwaliteit verhouding

Cons: Onvriendelijk personeel en bijzonder lang aanschuiven aan de desk in de luchthaven.

Pros: the smile of the attendant

Cons: The long picking time to reach the counter

Pros: Friendly and efficient

Cons: N/A

Pros: Being able to rent automatic and hopefully electric in the near future:)

Pros: easy and friendly people

Cons: nothing

Pros: bom preço-qualidade

Cons: O senhor mais velho do balcão do aeroporto podia ser mais simpático e facilitador, parece que está sempre a fazer um grande frete não gostei do trato, no entanto a reserva correu toda bem.

Pros: its simple and easy

Cons: the bail that they ask if you dont do the safe against all with them

Pros: Value

Cons: Drop off required to both return car at parking and then go back inside to desk in terminal to recover deposit. Why is latter not automatic?

Pros: Flexibility of service, easy procedures. We have been informed about small scratches, but it was already evening and heavy rain (too difficult to verify it). The staff told us that we can do the photos of car on next day during daylight and keep it as evidence in case of any claim.

Cons: All was ok

Pros: Very friendly and easy experience with this rental company.

Cons: It was not terrible but when I returned the car to the airport, no one was in the booth. I only waited a few minutes but I was not sure what to do at that moment.

Pros: Fast and easy

Pros: The quality of the service

Cons: nothing

Pros: It was fast and everything was okay

Cons: the deposit has still not been returned

Pros: Professional staff, great car, have rented from them several times without issues.

Cons: n/a

Pros: Sympathy, efficiency.

Cons: The drop off being with 2 check points, one outside and one inside to return the documents.

Pros: everything went smooth. The car pickup and dropoff was easy and fast.

Pros: Price

Cons: My first car have problems, must chnge it…

Pros: Service ok but the first car they gave me didnt have the front tyres in condition so i had to change the car. The second car was better but the front tyres were also not perfect.

Cons: The front tires had to much wear.

Pros: Open early in the morning. Offered good price on upgrade.

Pros: Despite there being a long wait at the airport to pick up a car, we were taken to a central office to collect a vehicle. This added half hour to our arrival. Car was okay

Cons: Very slow service at the airport.

Pros: Terrible. Bad attention, innecesarily waitings, the car given was in bad conditions, we had a mechanical problem just in the middle of the highway and we almost lost our comming fly because the dropping off, they didn't allow us to give the key and leave. And even worst, i am still waiting to receive my refound of 1.200€.

Cons: Terrible. Bad attention, innecesarily waitings, the car given was in bad conditions, we had a mechanical problem just in the middle of the highway and we almost lost our comming fly because the dropping off, they didn't allow us to give the key and leave. And even worst, i am still waiting to receive my refound of 1.200€

Cons: The return of the vehicle….not enough staff to process the return. This is the only issue: despite this, I fully recommend your company.

Pros: presence in the terminal

Cons: old and smelly car

Pros: Staff very kind. Pickup and drop very close to terminal. At pickup they didn't had the model that I reserved, so they offered me a free upgrade.

Cons: The insurance coverage cost was too high when compared to the rent value. Beside that, the insurance fee at the pickup point was too high (1.200,00) and they only accept phisical credit card.

Pros: They were friendly

Cons: Nothing

Pros: fast drop off speed

Cons: 2 hours wait time for car due to understaffed company windscreen wipers were not working correctly, old rubber

Pros: Super fast and clear pick-up service

Cons: Trunk shield was broken

Pros: Third car that Ilha Verde provided worked.

Cons: They are attempting to make false claims on the underside of the car that was provided to us when our first car broke down. First two cars (Ford Fiestas) were not in good operating shape.

Pros: I didn't utilize their service since YOU ALL were the problem and I was unable to get my car.

Cons: I didn't utilize their service since YOU ALL were the problem and I was unable to get my car.

Pros: Simple and efficient

Cons: A little bit time spending (why not obtain some data when the reserve is made)

Pros: Quick at the car inspections.

Cons: Line up at the terminal. Slowwwww.

Pros: the rental agents are efficients

Cons: queue to long to pick the car!time consuming!

Cons: It took 1,5h in queue to pick up the car.

Pros: O carro não tinha antena de rádio.

Cons: 130 € insurance !

Cons: Very expensive, almost $100/ day

Pros: drop off was quick.

Cons: over one hour waiting time to pick up the car at the airport! the condition of the car was horrific, not only dirty, but full of scratches and dents.

Pros: Good pleaple very helpfull.

Pros: Viatura em ótimo estado e extremamente limpa. Funcionários muito cordiais empenhados em proporcionar ao cliente o melhor serviço possível! Recomendo.

Cons: I booked a fiesta, i got a nissan micra with a miserable engine power.

Pros: Polite and friendly.

Cons: My deposit was supposedly released 5 days ago and told might take a couple days to go through but still nothing 5 days later?

Cons: Provided me a Renault Clio, I have rented a Ford Focus

Pros: They did their best to solve the issues

Cons: I had issues with some of the cars and had to change cars three times

Pros: Friendly staff. The car was in excellent condition.

Pros: Very friendly service good people

Pros: Like that they know the islands.

Cons: Nothing.

Cons: A fair reaction to my emails and a full refund of the money. As a result of discovercars's behavior, a week without car in Sao Miguel was the result.

Pros: Kindness

Cons: different car of what I choose

Pros: The car provided.

Cons: The picking up time

Pros: A good location to pick up and deliver the car. The car rental agents were very nice.

Cons: A long time queueing to get and return the car. The car was a bit old and breaks not that good.

Pros: Cheapest Rental in azores

Cons: Car had a little bunker break that was not repaired before renting it to another costumer (me)

Cons: rented car had on drivers side rear wheel, which had to be inflated each thierd or fourth day

Pros: Absolutely not. I forgot a jacket on the car trunk i when i contact the rent a car in order for them to send it back to me, i was informed that no one had found nothing. It is impossible, someone just took my jacket and kept it to himself.

Cons: I forgot a jacket on the car trunk i when i contact the rent a car in order for them to send it back to me, i was informed that no one had found nothing. It is impossible, someone just took my jacket and kept it to himself.

Cons: To much time on the pickup

Cons: Nos tempos atuais as companhias de aluguer de viaturas deveriam já funcionar com os cartões de crédito digitais em vez de apenas os físicos. Apesar de fazerem um preço mais barato cobram uma taxa de limpeza do carro que pode ser reembolsada no entanto isto não tem cabimento. Esta informação deveria ser dada antes de se proceder ao aluguer do carro e não no levantamento.

Pros: Preço e a simpatia dos funcionários

Cons: O tempo de espera para receber e devolver o carro. Muitos papeis para assinar quando estamos numa era digital. O serviço deveria ser mais efeciente principalmente na entrega da viatura.

Cons: Serviço muito lento. Levaram-nos para o escritorio no centro da cidade mas tivemos q esperar`à mesma. Não tinham o carro disponível lá, então a sra. tentou impingir-nos outro mais caro... Tive de voltar a dar todos os dados que já tinha dado quando fiz a reserva online e a sra ainda teve a genialidade de cancelar em vez de dar OK no programa e fez-nos repetir tudo.

Pros: Pretty straight forward simple process

Cons: Some taxes like a cleaning tax were added to the process without any previous notice by the reserve in the discover cars platform.

Pros: It was all convenient and good service.

Cons: I rebooked pickup time to a day later but cca the sama hour, and I was charged 30 eur plus for out of hour pickup.

Pros: friendly personnel

Cons: two steps for drop off

Pros: Staff

Cons: Upcharges

Cons: Os pneus dianteiros estavam com os arames à vista , apresentei reclamação ao regulador .

Pros: athe car was very clean and in great conditions.

Pros: The speed of pick up. Friendly staff at the counter. The car was great and clean.

Cons: The return. Apparently, the cleaning deposit would only be returned if the car was clean enough to be rented to the next person. I felt deceived.

Pros: Good overall service with good value.

Cons: Didn't liked to drop off the car clean. The full on full gas tank makes sense. But the cleaning doesn't had up for me because it doesn't had value to the service for. The next custommer. However, i cleaned/washed the car.

Pros: When checked car back in, representative was quick, efficient, super friendly. A very good experience.

Cons: It took more than an hour waiting and going through process with agent when we started the car rental. Also, the up-charging for slightly bigger car is too much of an experience - I could have rented same car I ended up with cheaper through other companies.

Pros: Equipe simpática e bom preço.

Cons: Os limpadores do carro precisam ser substituídos.Nada estava visível quando estava chovendo.

Cons: The still to be made 10 euro refund even after cleaning the car.

Pros: Good stafff

Cons: Like all car hire places, amazingly slow to get through the queue/print our the 5000 forms that STILL seem to be required to rent a car, but this is all car hire places so not specific to Ilha Verde

Pros: Incredible service! Efficiency in time spent picking and dropping off the car. Staff really nice and helpful all the time.

Cons: Nothing to refer

Pros: Everything else, other than the things we didn't like, was ok.

Cons: There are hidden fees by way of EUR 10.00 "Cleaning deposit" at first deposit was kindly requested, then angrily required and lastly we were kept hostage (car keys withheld) for over an hour unless we signed an agreement agreeing to the deposit. The deposit in essence is a fee as the agent requires the car to go though a car wash. We rent cars frequently and never faced with such a "clever" scam. The agent said that she represents "Hertz" and "these are my terms." We were with our baby daughter

Pros: very good services

Cons: kept 10 euros in case that car was not clean after return. in our case they refund the amount

Pros: No pressure. Fast and simple. Extraordinarily cheap.

Pros: nice people

Cons: it takes a lot of time to finish all the paperwork (like 8 signatures)

Cons: They charge 10€ to clean the car. It rains most of the time, so the car will be dirty and they will keep that 10€.

Pros: Facilidade e celeridade de todo o processo de aluguer do veículo.

Cons: O carro não se encontrava devidamente limpo quando nos foi entregue e os calços dos travões estavam excessivamente gastos (a travar no ferro).

Cons: I left an envelope Inside the car and they stole it

Cons: The fact that they required a deposit of €3.900 for a 4-day rental, and that I learned this only after having booked the car.

Pros: Easy to find,quick service,lovely people.

Cons: Nothing.

Pros: everything went smooth. Asked if we wanted to upgrade to a diesel. Which we did, and we were on our way in probably less than ten minutes

Pros: They had a car to rent

Cons: Taking advantage of COVID-19 crisis

Cons: They charged a 10€ Cleaning fee that was supposed to be returned if car was in the same condition. It was on the inside, on the outside it wasnt considering it was raining etc the days before but was overall as clean as usual and they didnt return the cleaning fee which was not presented as well when we rented on this website. Also when we picked the car,it had an engine service amber light and when we called the assistance they said it was asking to go to inspection but it was supposed to be ok

Pros: Honesty of staff, explaining that because of competition in the car rental business the only way to cut costs is to transfer services to the customers- eg the clean car incentive where customers are required to return the car clean following which they receive a 10 euro deposit

Pros: Read a few horror stories about Ilha Verde, but experienced no problems whatsoever with my car hire. The extra €10 deposit for car cleaning was unexpected, but I kept the car clean and the deposit was returned with no problem at all. My car already had lots of scrapes on it when I picked it up (it is quite easy to scrape the car on São Miguel), but this didn't pose any problems when returning. At £7 for a week's car hire (last minute discount?) this was incredible value.

Cons: Maybe be more open with the €10 deposit for cleaning - it's a reasonable policy, but it just feels like a sneaky extra charge if people don't know about it in advance.

Cons: I've delivered the car in perfect condition. The interior was clean, as well as the exterior. I didn't put it to wash, because there was no need. I asked the agent at dropping if he considered the car ok. He answered: yes, it's ok. Next, at the counter, they didn't refund me of the cleaning charge. It's the 2nd time, this happens to me with Ilha Verde, in the low season. An agent let me know that it is a common practice of Ilha Verde, only in the low season (to compensate low prices)

Cons: Long wait to pickup the car at desk

Pros: Easy and convenient

Pros: Very friendly and informative

Cons: Easy in and out

Pros: Easy and fast

Pros: cheap

Cons: The wiper of the car made a horrible noise.

Pros: Easy access and pick up.

Cons: The service was great - no problems.

Pros: Simple pickup and return, good value for the price.

Cons: Unpredicted additional costs on pickup.

Cons: VERY dishonest practice of charging €10 for not taking the car wash to a car to clean it. That is not a reasonable expectation, and they know it. It's just a deceptive money grab, since they do not explain this when you rent the car.

Pros: Excellent car, good price, ease of pick up and drop off.

Cons: There was an additional cleaning charge I wasn't aware of when booking. Long line up for pick-up

Cons: Hidden free (for cleaning the car)

Pros: Really friendly, efficient & helpful staff.

Cons: Long queue at pickup ? need more staff when they know it's going to be busy

Pros: Very courteous, informed and overall pleasant

Cons: none to share

Pros: CUSTOMER SERVICE

Cons: N/A

Pros: Easy process, located just next to the arrivals door.

Cons: All went smoothly except the car provider gave us a car with the AC disabled despite the booking stating it was included. When we realised it wasn't working we returned the car and showed them the booking confirmation showing it should have been included. They gave us another car immediately. The new car however was quite old... it was high season so we assume they didn't have any other car available.

Pros: Professional service,and courteous

Cons: N/a

Pros: Very personal service. Excellent car, excellent value.

Pros: In Ponta Delgada is an excellent service; very quick check-in and check out processes; the car was new with a lot of options except navigation.

Cons: None

Pros: Cost

Cons: Somehow 2 superficial scratches about 4 inches ended up on the back bumper. We were told we had to pay for a new bumper! Rediculous!!!

Cons: The car rental agents were not very friendly due to having lack of time.

Pros: Quick and easy

Cons: ...

Pros: Efficiënt and clear

Cons: Nothing special.

Pros: Very new cars in excellent condition. Received a free upgrade on collection, however this may of been because we were back of the queue and all of the cheap cars that we'd booked had gone.

Cons: We were asked to vacuum clean the car before we returned it but none of the local garages had vacuum cleaners so got charged a 10 euro fee for cleaning. It's only a small fee but left a bitter taste after trying to keep the car clean whilst we had it. The inspections before and after were very thorough and gave the impression that they were looking for opportunities to claim for damages. This may be me being sceptical and they may have been just looking after the car which was very new!

Pros: Happy staff

Cons: Nothing

Cons: I had a flat tire they made me to pay 317 euros no spare tire no jack in the trunk its a rape off a new tire do not cost half that much

Pros: We had brand car. We received the car we ordered.

Cons: They are not honest - telling us when we picked up the car the interior needed to be free of trash to avoid a 10 Euro cleaning fee and then trying to charge us 10 Euros because we didn’t “vacuum” out the front car mats.

Cons: Very long queues to collect the car

Pros: Todo o Serviço no Geral.

Cons: Às vezes o tempo de espera.

Pros: Great value and economic comfortable car.

Cons: We were charged 10 pounds for cleaning but this was not communicated to us until the main desk instead of being told when the car was inspected. We felt a little disappointed by this.

Pros: Easy in, easy out, staffed fully.

Cons: Nothing to fault.

Pros: A 10 € fee to have the car washed and vacuumed after a weeks rental above the car rental fee, ridiculous. That was insane to me.

Cons: I had cleaned off the mats. Didn’t think it my job to go to a car wash on my vacation.

Pros: Car drop was easy..

Cons: Pick up was mentioned on airport but we were taken to a separate location in a van and then car was issued...

Pros: Very efficient.

Cons: No complaints .

Pros: very nice people

Pros: Very fast and easy to rent a car.

Cons: Everything was perfect.

Cons: We had to pay for cleaning the car inside (not realy dirty, but they required us to vacum cleaning the floor) which is not standard as far as I know.

Pros: Very close to the airport, quick and efficient, no up selling or haggling on return.

Pros: Friendly staff, not trying to sell extra insurances

Cons: 1 - They require that you return the car with the inside fully cleaned. 2 - After the car is returned and checked you have to queue again for releasing the caution on your creditcard.

Pros: We were not happy with the first car so took it back and the switch was made with a minimum of fuss.

Cons: The first car we were given was very old, over 100k on the clock. Not an issue in itself but the condition was well below what I expected. Windscreen washer not working, USB socket not working and had a faulty ignition barrel/steering lock.

Pros: We had a problem with the car and they resolved the problem easily and in a flexible way. I also liked that we could leave a cash deposit.

Cons: The car we recieved was quite a bit older than expected. Wouldn't consider it an "similar" model to what was shown. But the car ran great so no issues.

Pros: They were great and friendly

Cons: We were expected to clean the car before we dropped it off after having it for a month. We didn't leave garbage in it, it just needed a good vacuuming.

Pros: The car was small and nice to drive.

Cons: The drop off procedure was terrible. We returned the car as we would any other rental car - neat and tidy, with some regular use dust on the floor mats after a week of hiking. We were then told we should have vacuumed the floor before returning the car, basically returning it detailed, and were charged a cleaning fee because this didn't happen. It was beyond ridiculous and made for a very poor experience.

Cons: their car was not in good working order. no reponse to out email during the rental priod asking for a resolution, could care less in person during dropoff, even though it was noted as defective by the guy checking out the condition of the car at dropoff, and still no response to my emailed converns tocthe corporate office. Shameful.

Pros: Very good service, easy and fast.

Pros: Efficient pick up.

Cons: Very poor signposting at airport on return. I, and others, went into 3 car parks before finding the right one. Long queue in car park when I found the right one. Even longer queue at the terminal desk.

Cons: Car needed a service, tyres barely legal, engine blowing!

Pros: Very friendly and efficient

Pros: immediate return of deposit

Cons: i have ordered diesel car with 1.5 engine and instead i got 1.0 petrol car.

Pros: efficient. friendly. provided answers by email to me fast also would recommend discoverhire.com. excellent customer service

Pros: Efficient and convenient location; directly at the airport.

Cons: Sometimes they are busy and we were waiting for the staff to the finalized bill.

Pros: Hospitality or staff.

Cons: Long line

Cons: The damage checks before and after renting are time-consuming and in my case was incorrectly marked and needed to be sorted out while rushing to make a flight. I would recommend not spending time attempting to charge for dings or dents less than ~3cm. Having consulted for rental car companies in the U.S. before, you are spending more money conducting these checks and processing claiming than you would be by just ignoring them.

Pros: None.

Cons: They were a completely poorly run scam. Though they had high amounts of customers, they had barely any representatives. Literally not one representative behaved courteously or professionally, they had convoluted insurance policies, and when we received a flat tire through no fault of our own we were charged extra fees that were not properly explained and made to return to the airport rental station several times. The representatives at this time were incredibly rude.

Pros: Replacement of our non-working car went extremely well, and we were able to drop off the car at the office next door to our hotel, rather than the airport, which dramatically reduced stress as we were leaving early in the morning.

Cons: The airport pickup took more than an hour, and no one from Ilha Verde answered any of the phone numbers when our first car died.

Pros: Very knowledgeable of tourist needs. Very efficient once I got to the desk.

Cons: A bit of a wait when flights arrive. They need more agents at peak times.

Pros: Good value.

Cons: Long waiting time in desk, then car given had mechanical problem, had to return to airport next day, told noise was from brakes and would go away, next day noise increased and heat smell came from front end, had to go back to exchange car. They did not recognize any of my time nor fuel for driving twice to the airport.