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Micauto at Ponta Delgada Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Overall excellent service from Micauto. The car provided seemed a little old, but worked well and we had no issues
Cons: Only downside is that the car rental service is not at the airport and requires a phone call for shuttle pick up. Initially we had a hard time getting a hold of them, but once we did, they picked us up quickly and got us set up in our car.
Pros: Efficient Friendly
Cons: Friendly faces Great service
Pros: The car was very damage. Left mirror broken,many dents, without right inner handle, reverse left light broken and so on.
Pros: Fast, very good , I recommend
Pros: Very recent car, well equipped. Efficient, fast service and very friendly staff
Pros: It was fast
Cons: I wish it was at the airport but it wasn’t really a problem.
Pros: Everyone was friendly, helpful and patient.
Pros: Location is close to the airport. Shuttle was quick and customized, once called the # provided we were picked up quickly.
Cons: The car was noisy and had some difficulty on steep roads.
Pros: Accommodating staff
Pros: Ottimo servizio. L'auto aveva qualche piccolo difetto ma assolutamente compatibile con il prezzo pagato.
Cons: Il personale di Micauto è stato preciso e cortese.
Pros: The agents were friendly
Cons: I didn't realize that the agency was off-site and it was confusing to figure out how to get picked up by the shuttle, especially after an 18 hour flight. Also, almost all the vehicles are stick shift, which I hadn't driven for many years and I was not aware that there is a lock for the reverse gear. It would have been nice to have had a brief overview
Pros: Everything was perfect. Thank you!
Pros: Car was in great condition and the check in and drop off process was quick and easy.
Cons: There was not a representative at the airport when we arrived as stated in the confirmation and the given phone numbers did not work. It took a while to find a working phone number to contact someone to arrange pickup.
Pros: Very easy, convenient, and affordable! Would highly recommend
Pros: Friendly and quick service, electronic contracts saves paper
Cons: Service good. Check the brakes on the car as they are wearing down
Pros: professional, friendly staff easy check in/out
Pros: Nice and clean car. Good service, clear information
Cons: Can't think of anything.
Pros: Staff were helpful and explained things well. Drop-off process was very quick
Cons: Quite a wait to pick up the car but I don't this can be helped with the number of staff available.
Pros: Every thing was good, hassle free dealing with the guys at the pick up/return
Cons: No dislikes
Pros: The employees were very friendly, explained everything very clearly and provided excellent support after picking up the vehicle. I am very impressed and would gladly rent from Micauto again.
Cons: I wish I rented my car from them longer because I had such a great experience.
Pros: I would like a refund on my weeks rental that we weren't able to use.
Cons: The agent at drop-off promised to send me documents to support my insurance claim and did not send them. I am still waiting after 4 days.They also failed to point out there was no spare tire in the car and what that means if I were to have a flat tire (which happened) . They did not answer any of the Micauto phone numbers I called for help and I was left stranded on the side of the road.
Pros: friendly staff, easy pick up and drop off, car was in good shape (other than previous aesthetic damages)
Cons: nothing to complain about
Pros: Friendly and efficient
Cons: Mostly that the car was dirty. Also, the office was quite a way from the airport, although they provide a shuttle service.
Pros: Pick-up and drop-of was fast and correct. Allmost new car was fine. Accurate deskhandling. So I am satisfide.
Pros: Car was the perfect size for us, and rather easy to drive around considering the narrow winding streets you have
Cons: Engine not powerful enough to climb your steep hills (like climbing up to Sra. da Paz from Vila Franco de Campo.)
Pros: Everything went smoothly.
Cons: There was nothing I didnt like.
Pros: Clean. Roomy car. Everything worked appropriately.
Cons: The female receptionist told us to wait under the six flags at Ponta Delgada. Which isn’t a big deal. But she said the pick up driver would be 5 minutes. He was 15-20. And we stood in the pouring rain during that time. Apart from that it was great service.
Pros: No pitching you expensive insurance options.
Pros: Efficient and clear on all the elements of the rental
Pros: Super friendly agents, speedy pickup.
Cons: Location was closed for 4:30am drop off. Couldn’t contact anyone at
Pros: Very efficient
Pros: ability to pay deposit with debit card. Fast takeover and delivery. New looking car.
Cons: got a car without the rear wiper
Pros: Late night delivery
Pros: It was a quick process and people were helpful.
Cons: Our car had a plastic piece that made driving difficult and many people kept coming up to us with concern.
Pros: The car was clean and met our needs traveling with 6 people.
Cons: The process upon arrival was a little tricky meeting the representative and making a call upon arrival but its not bad. Could improve by specifying meeting point ahead of time, and perhaps texting would work better than a call?
Pros: located close to airport , car was clean and new condition. affordable. Easy pickup and drop off
Cons: The method of pickup was to look for representative with sign in airport arrivals, looked for 10 minutes before placing a call to rental center and shuttle was sent to pick us up
Pros: Friendly, efficient, no pressure to buy unneeded insurance or other extras. Car was nearly new, peppy and comfortable.
Cons: No representative in airport, but did respond to phone call, picked us up 5 minutes later and brought us to their off-airport location.
Pros: Good car Good price Good service
Pros: What we were told it would cost is what we paid at the desk; the agent was very thorough when going over the car's condition. Would be helpful if we were told that "gasoleo" is the same as diesel.
Cons: The rep. was not waiting at the airport as we had been told; we had no way of contacting them as we did not have a phone that could call Portuguese numbers; had to find a stranger who was willing to help us (even the people at the information desk at the airport would not help us). Then we found out we had to wait by the flags outside. Would be better if we were told this when we first booked the car as it would have saved us a lot of hassle and stress upon our immediate arrival.
Pros: Friendly service, easy to understand.
Cons: Great service.
Pros: Easy to communicate
Cons: Everything was perfect except one thing, we thought we were picking the car up at the airport, since that was the location we selected, so we were searching for a Micauto desk at the arrivals. There was none, a van came to pick us up and dropped at the desk like 2 or 3 minutes away. The issue was we didn't know where to go or what to do and had to call them and ask, but overall it's only a minor detail. Like I said, everything was really great.
Pros: Everything was handled smoothly with very little wait time. The car I was to rent wasn't at the lot but they substituted with a nicer one. No issues at all.
Cons: I was worried about picking up the car offsite but it was fine. The shuttle was prompt in picking us up from the airport to get car. When returning the car they also dropped us off at the airport as soon as we were finished returning the car. Very impressed.
Pros: Very friendly and efficient. Drop of in the early morning before our flights was fast and easy
Cons: There is no rental desk at the airport. Our international phone was not working and therefore was difficult to get in contact with MicAuto but not their fault
Pros: Staff very friendly and efficient.
Cons: Info about meeting us at the airport, delayed us by 45-60 minutes.
Cons: Never showed up. Had three locals including a rep from the airport try to call the numbers listed. No answer. The next day there was no apology, no acknowledgement that this was unfortunate. Just an email saying they tried to call us the next morning because when did we want to pick up the car. We were four towns away and had already paid 40 euros to take cab to our Airbnb. It would have been 40 euros back and micauto never made any offers to make the process easier. Not happy at all.
Pros: The people were great to deal with and the car was clean and in great condition.
Cons: The rental desk wasn't right at the airport, but they did provide a shuttle service.
Pros: Quick service, agents communicated well. Upgraded to a better car!
Pros: Quick, efficient service
Cons: Pickup representative was not at the airport. I had to call several times and wait for 10 - 20 mins for them to arrive and pick my group up. Other than this, all good.
Pros: see above
Cons: drop off site a little hard to find
Pros: The representative who picked us up at the airport was friendly and efficient. And, he gave us a great introduction to the island.
Cons: It would have been helpful if they had texted us a day or two before we were scheduled to return the car with a reminder of the time and address.
Pros: Simplicity Also I got a better car than ordered
Pros: Simpatia e eficiência do funcionário
Pros: Shuttle service to and from the airport.
Cons: Missaligments mentioned above.
Pros: Very reliable and well-explained service. Affordable!
Pros: Would highly recommend Micauto! They were very professional and easy to work with. The car was great and affordable.
Pros: Very professional
Pros: Valdo was great! Cheerful and ready to share tips about the islands.
Pros: Service was timely and friendly
Pros: Friendly staff, answered all questions.
Pros: Responsive when I called multiple times. Everyone was friendly, and we had no issues with getting or dropping off the car.
Cons: Took a few steps to arrange pickup when we arrived. Had to call and then wait for a while. But that's expected for an off-site rental agency
Cons: The attitude
Pros: Very friendly and helpful staff. Good value for money. No problems with renting a car overall
Cons: Huge deposit (2150€). The office in Ponta Delgada is located not at the airport
Pros: Great Service
Pros: You ripped us off and ask for one price whike the car supplier ask for x2 more. We already posted in all relevant Israeli groups not to use Discovercars.com services. This is by far the most measurable experience we ever had as a family with 3 young kids and one infant :(