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ANC Azores Holidays.PT at Ponta Delgada Airport
Customer Ratings and Latest Reviews
Pros: friendly, good price, helpful staff
Cons: there was supposed to be a rep or shuttle waiting when we arrived to take us to the car rental facility, but there wasn't so we needed to find the service desk to ask about a shuttle and then wait for the shuttle to arrive.
Pros: Our flight was changed and arrived 2 hours early. No issues having the car earlier than originally requested
Pros: Easy pick-up and drop-off at airport
Cons: They look a little to suspicious about how costumers handle the cars
Pros: They were extremely helpful, great to work with, and very kind people overall!
Cons: Only negative, was it took a while to find them initially, but they did the best they could.
Pros: It took us a little while to find a representative. He directed us to his mini van right away and as soon as he realized that he will need to wait for more people he called for another mini van to get us going right away. He was very helpful.
Cons: The rental site was a bit further drive out of airport. We were scheduled to drop rental car off early to catch an early flight out but when we arrived there was no one there at the site and we had to wait for the guy to drive us to airport. We were the last group to board the airplane.
Cons: Car was obviously very used, noisy engine, lots of scratches on exterior, clutch was not working well, sometimes would fail to start. Not what I am used to getting in a rental car.
Pros: The car was clean and generally worked well.
Cons: Finding the agent was confusing. There wasn't a desk or other designation at the airport when we arrived, there are several names attached to the company. We had to ask other rental company agents for this information. Also, we were asked to wash the car before returning it, without any assistance to understand how to work the machine.
Pros: Everything was great - perfect little car, great price, friendly folks
Pros: Quick and professional
Pros: Excellent service of all the employees, car as reserved
Pros: Friendly shuttle drivers.
Cons: We were asked to pay a euro as the outside of the car was dirty. Not surprising as it had been raining and there is lots of mud on many roads.
Pros: No one was waiting at the airport for us. Had to call repeatedly to get someone to pick us up. Tried to scam us out of money saying car had a “scratch” started at 250 euros and the then took 60euros as we had to leave to catch a flight. We got full insurance and they wouldn’t except that saying we had to file claim ourselves. I would never use this company again.
Pros: On time pick up at the airport. Very friendly representative, (Ivo)
Pros: video of the pre-condition
Cons: long waiting of release of deposit money