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ANC Azores Holidays.PT at Ponta Delgada Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: friendly and nice cars.
Pros: Excellent friendly customer service. Made us feel very welcome on the island. Nuno is the best & extremely helpful. We will definitely be returning!
Pros: The staff were kind and transparent with the rental agreement.
Cons: The car was pretty banged up but in very good mechanical condition
Pros: Great customer service and efficiency
Pros: Friendly and efficient
Pros: Simple and helpful
Pros: Friendly and helpful staff.
Pros: Pretty fast pick up and drop off time, also we didn't wait much for the shuttle bus either, and it only takes 5-10 min from airport to their office.
Cons: Desk at the airport wasn't working.
Pros: 5 estrelas
Pros: The representatives were nice. They upgraded our car because we needed to wait a few minutes for a shuttle or maybe because we are American and use to larger than toy sized cars. Either way- it was great.
Pros: Easy to work with
Pros: Speed and efficiency
Cons: Although there was a free shuttle, the time spent in waiting for the shuttle and driving to the office to pickup the car (because it was already late in the night…) were not so good
Pros: I was extremely pleased with the service. The staff spoke great English, which made the process so much easier for me. They were also very accommodating and did their best to meet my needs. I highly recommend this car rental company to anyone in need of a reliable and friendly service.
Cons: I cannot think of anything, it was my best experience with rentals on the island.
Pros: The service was friendly and helpful, they quickly pivoted & offered me a smaller car when I was concerned about the van they tried to give me.
Cons: Just the wait length including for the shuttle and then at the (off airport) building
Cons: Not a problem for me but several people in front had not realised they had to actually pay the deposit
Pros: It was quick and easy pickup, car was new and easy to drive.
Cons: A few trashes vere left in the car
Pros: They were attentive and helpful..
Cons: Car was expensive. Only automatic transmission available though.
Cons: They first provided me a car with faulty brakes that I had to return the following day. When I returned the car and explained the situation they did give me another rental but I heard the colleague say in Portuguese that they knew the brakes were bad. They didn’t know I understood the language and so I responded and said why would you guys give me a car knowing the brakes were faulty. The associate “Nuno” said they didn’t think it was that bad. I had to take time out of my trip to get a new car.
Pros: Everything went smoothly and very efficient.
Cons: Service was efficient and available when I needed it but one problem is that I was given wrong information. Before my flight there I called and I was told that I would need to take a taxi from the center of town to pick up the car in the city and when I got there they told me that there was a free shuttle bus that I could have taken instead of paying for a taxi 10 euro. I would appreciate compensation in some form firstname.lastname@example.org
Pros: I rented an opel corsa and I got a vw Tcross.
Pros: Very good car
Cons: Not located in airport. Otherwise very good.
Pros: Very good service overall, cant complain. It was just too pricey.
Pros: Drop off and pick up were quick, employees didn't push for adding more expensive insurance
Cons: Although the desk was supposed to be open when we arrived, no one was there, and no one picked up the phone on the first call. We heard back quickly, and it was ultimately fairly easy to pick up, but we experienced some uncertainty at the beginning of our trip.
Pros: Efficient and friendly people at ANC. Rented car was in good condition.
Cons: Agency was too far from the airport. Price slightly too high compared to vehicle category.
Pros: I like the professionalism and the quality of the product. Very helpful and nice staff.
Cons: It was NOT at the airport. Even though there was a very efficient shuttle service to the car rental place it was a slight inconvenience after flying in.
Pros: Very friendly, everything was easy.
Cons: No nagatives
Cons: 1. Auto nie było odbierane bezpośrednio z lotniska tylko z agencji. Był zapewniony transfer ale zajmował on sporo czasu. 2. Niesprawna ładowarka samochodowa w samochodzie co było dla nas bardzo ważne.
Pros: Friendly, helpful and efficient. They clearly explained everything, helped obtain intended extras (children seat and additional driver) and did not push too much for extras.
Cons: Office infrastructure: no bright place to review car condition when picking up at night/dark. Car state: mainly the gearbox was quite worn out, otherwise ok.
Pros: Very friendly and easy to follow the instructions about the car from the sales agents.
Cons: The instructions to pick up the car could be better!
Cons: The behavior of the guy (with whom I had an argument) at the desk when I took the substitution car (see comment above)
Pros: Friendly people who were willing to help
Cons: Car I received was clean but pretty banged up. Lots of visible damage. On the positive side it ran well and was pretty cheap.
Pros: Drop off was very fast and shuttle was able to get us to the airport earlier than expected. Cost of these vehicles are much cheaper than ones in the airport terminal.
Cons: Pick up took time with Shuttle and overall volume of people waiting to be serviced. Vehicle was in rough condition but functional for our intended use. Flight delays caused some concern as the rental policy pickup window is very short, customer service eventually referred me directly to the rental company to address the issue which was challenging mid travel.
Pros: Everyone was reasonable and polite.
Cons: I didn't realize they were so far from the airport. It wasn't a big deal but it was a hassle on the front end to get the car as we had to wait for a shuttle.
Pros: English speakers, easily understood, nice
Cons: Far from city centre and airport
Pros: The car was as expected and worked well. The service was friendly and helpful.
Cons: The car was a little worn, but that’s to be expected given driving conditions on the island.
Pros: Friendly efficient service. No problems. Car was good value but basic model.
Pros: Excellent service, can’t fault them.
Cons: Quick service.
Pros: They are really organized. No time wasted.
Pros: Easy to deal with despite off airport location.
Pros: Staff were efficient. Great value for money.
Pros: Great service, nice staff.
Pros: Very friendly and helpful staff
Pros: Super friendly staff, they get you on your way fast as well.
Cons: Nothing, they're doing a great job.
Pros: Service was ok, the car was not in the best shape. The other cars from ANC seemed OK
Cons: Service was ok, friendly and efficient employees. The car I got was not on the best shape. The other cars from ANC seemed OK
Pros: You can tell that the employees actually care about making you love your vacation and not just about your money.
Cons: Nothing really…
Pros: Great service, got me to the airport at 04:30
Pros: The staff was great. Young, organized and friendly people. It was the fastest rental car service I had.
Pros: Friendly staff Easy pick up and drop off Clean car More room for luggage in the car then expected by the description
Cons: Everything was great other than when arriving at the airport there was nobody in the ANC book to organize our shuttle from the airport to pick up the car. We waited for about 45 minutes before turning on our phone data to make a call to the company. Once we called they sent a driver right away and service from there on was great. Also found the jump in price from standard to automatic to be very surprising.
Pros: Not much
Cons: They go out of their way to be vague and omit important information. They were also going to price gouge us for an extra day of rental. Car was as old as Stone Henge
Pros: Super quick to drop off and get to airport. They were able to get us an automatic car on the spot after asking. (We changed our minds from driving manual)
Cons: Finding them after arrival and speed of pick up at airport was slooooow
Pros: Excellent customer service, friendly and courteous.
Cons: Vehicles are somewhat old.
Pros: Very friendly employees. Everything went smoothy, from reservation to pick up to drop off. Car was amazing and clean. We put some scratches on the car. We solved eveything asap and with no problems. Would definitely recommend 10/10. Thank you.
Pros: Shuttle drop off after car rental return was efficient.
Cons: Car was not in the best condition in terms of maintenance. The tires has sign of cracking and wiping blades need replacement.
Pros: À chegada do aeroporto para a ANC fomos com o Yuri, tudo impecável.
Cons: Na volta do ANC para o aeroporto (ontem) fomos com um artista que parecia que estava no WRC. Acelerava ao máximo até travar a fundo ao carro da frente. Foi a viagem toda a acelerar e a escrever SMS pelo WhatsApp. Eu e a minha mulher chegámos mal dispostos ao aeroporto com a condução.Felizmente a minha filha não vomitou. O casal atrás de nós disse que parecíamos que estávamos num Safari no Quénia ou num Rally no Sri Lanka. Nas curvas acelerava, parecia que íamos fazer a curva a 2 rodas. Péssimo.
Pros: They were helpful and attentive.
Pros: Loved the staff. Our little volkswagon was clean and in perfect shape and handled the mountain roads like a champ.
Cons: Can't think of anything negative.
Pros: The car was new and clean and functioned beautifully!
Pros: -Nice -Efficient -Helpful -Clean
Cons: -Was hard to locate the location in the GPS to drop off the car -We are not used to manual and needed an automatic. We didn't know there was no shift position for park and had to figure that out -These 2 things aren't huge issues but it might be helpful to coach customers in these 2 areas to make it an easier experience for them
Cons: Did not answer phone when I called to inform of flight delay
Pros: Very nice and professional. Honest and super customer friendly. Very fair.
Pros: cheap efficient
Pros: Very efficient and friendly staff. We had a problem with a flat battery which they sorted out with a replacement car and settled everything to our saqtisfaction.
Pros: Representatives were all very friendly Quick and efficient
Cons: I wasn't aware when I booked that they didn't have a kiosk at aeroport. Had to take a minibus to rental spot. It was fine the driver of mini bus was friendly and professional
Pros: Responded promptly re issues with first car
Cons: 500€ deposit after paying for full insurance. Deposit not returned immediately upon return of car in perfect condition, allowing rental company to make use of the money for 5 weeks. Also car should have some local driving info in the car. Example....due to not knowing about parking restrictions in Ponta Delgada, got a 60€ ticket. Go that extra touch for your tourist customers. It gives them more desire to return.
Pros: Easy and fast pickup and return
Cons: Nothing to complaint about
Pros: They where efficient, car was clean and in good order. Everyone was friendly.
Pros: They were quick, helpful, and kind. I didn’t have to wait long for the shuttle from or to the airport. Seamless!
Pros: Easy transport from airport to office. The location was easy for pick up and drop off. The agents were very kind and helpful.
Pros: Wery good car ,,transfer,everything was perfect
Pros: Quick service, thorough inspection of car on pick-up and drop-off to ensure we don't get dinged with anything not caused by us. Car that was provide was quite new and clean. Everyone we interacted with was kind, patient and friendly.
Cons: Everything was great. The only improvement would be some more thorough guidance at PDL on how to get the shuttle to the rental place. But we asked someone at a counter and they helped.
Pros: People very helpful and friendly
Pros: The people that work for ANC are clearly happy with their jobs, they don't ever seem to be out of patience.
Pros: Absolutely good price and good condition of the car. Nice stuff. They do other things like trips around the volcano.
Cons: At the airport you have just an information point and then you are taken 10 min. drive to pick up the car - out of the town.
Pros: Friendly and supportive staff
Pros: Car was exceptionally clean and the representatives were great. When I dropped off the car there was no wait for the shuttle. I would rent from them again.
Cons: Arrived at ANC shuttle desk at 730am to let them know I was there. I was aware that they open at 8am however the shuttle didn’t pick us up until 830am. Since I was the first to arrive for the shuttle, I should have been serviced first. Two people who arrived after I did were looked after before me.
Pros: Professional and friendly approach
Pros: I appreciated the shuttle transfer to and from the airport and that it was able to accommodate my early flight.
Cons: Only issue was returning car with gas. I had an early flight and needed to drop off the car at 4:30am. There were no gas stations open that would accept my credit cards. I went to 5 different gas stations but was unable to refill the gas. It would be helpful if ANC could notify customers that this could be an issue and suggest that they fill up gas the night before they return the car if they have an early flight
Pros: Nice and accommodating people
Cons: No complaints
Pros: Professional and friendly--highly recommend ANC.
Cons: No one was staffing the shuttle desk in the airport, and we had to wait a long time to be picked up. But the staff at the site was very responsive and ultimately came to get us.
Pros: It was cheap and easy.
Cons: There was a long line when picking up the car. The car was Ok but a bit old.
Pros: Very transparent and clear. Not pushing to make you pay more. Flexible.
Cons: My flight got cancelled and my new flight happened to be on Christmas day and they were closed. I cannot blame them for that but still it is the part I didn't like :) And the car wasn't great, but I could have spent more for a higher quality car, that's why it does not affect the score I gave.
Pros: Agents are polite and efficient.
Pros: They were friendly, mostly spoke English and certainly tried when they didn't, and fair.
Cons: It was my first time experiencing a car rental where they drive you off property to go get the car but they provided a shuttle to the car lot and a shuttle back to the airport after returning the car, so it was no problem.
Pros: Excellent. Everything was smooth without issue.
Pros: pick up no centro de PDL
Cons: Houve muita coisa no Skoda que eu não entendi--como o mediador do tanque.
Pros: They highlighted all existing damage to the vehicle accurately, and were friendly and helpful.
Cons: The service was advertised as meet and greet, however we actually were instructed to go to a desk at the airport and, request a minibus to take us to a rental office 10 minutes away. Not a problem, but wasn’t made clear at the time of booking. The transfers to and from the airport were fine.
Pros: Very very nice and sweet!
Pros: Friendly, efficient service!
Cons: The car they gave me was a bit old. The “check engine” light was on indicating the car needed mechanical attention. The seat position adjustment would not well so a couple times my seat when flying back while I was driving..just a bit dangerous.
Pros: I rent cars in Ponta Delgada 4x a year, this was my first experience with ANC and it was by far the easiest ever! Great staff!
Cons: The extra charge fees before the business far
Pros: The directions on how to find the ANC desk and shuttle to the car were clear and easy. All of the staff were friendly and efficient.
Pros: A eficiência
Cons: A diferença de preços da reserva ao balcão, comparado com a reserva online.
Pros: The staff was very helpful
Pros: Everybody was so helpful!
Pros: affordable price, good car condition, friendly service
Cons: Doesn't have direct transfer to car rental office. Offered a transfer around the city center first so please be ready to lose more time for it.
Pros: Nice people and helpful.
Cons: The car cleanness
Pros: Needs a bit more pep but I guess I’m not used to European smaller cars
Pros: Being charged extra for returning the car “dirty”, which was not even the case. Seems like a scam of a company
Pros: Very Nice
Cons: We had to wait for almost 1 hour for the shuttle to take us back to the airport… honestly I thought we’re going to loose the flight
Pros: Friendly, everything went smoothly. Luis, especially, when dropping the car off at 5:00am was phenemonal.
Cons: Waiting time to get the car. they were busy
Pros: We received Excellent service from ANC! They helped a lot with extra tips and recommendations for our trip.
Cons: The pickup place was not at the airport, we needed a shuttle, which was provided very quickly and easily
Pros: Quick, friendly ! Top! Thank you!
Pros: The staff was friendly and easy to work with
Cons: How long it took to get the shuttle from the airport.
Pros: Fast and easy.
Cons: Car wasn’t in optimal conditions.
Pros: The staff were very friendly and took the time to give us sightseeing tips. Local food recommendations as well.
Pros: They were efficient and friendly
Cons: The only reason I wouldn’t rent again would be the fact that we can not pick up or drop off the car at the airport. It was inconvenient having to take a van to another lication for the car.
Pros: Very accommodating staff
Pros: The air conditioner did not work. I paid for something that was not available to me.
Pros: Very responsive when we realized that the SUV we were give was manual and we had requested an automatic. They provided us with two cars for a couple of days until they could get us our automatic SUV. In the end we did get the vehicle we had reserved.
Pros: price, ease of rental, friendly staff
Pros: Very friendly staff and fast service
Pros: nothing - very disappointing!
Cons: see above
Pros: When we called from airport they came fast, friendly personal.
Cons: That we paid deposit 500 Euro for a car, we returned it 26.6.2022 without any demaged so they told us give us full deposit back and today 4.7. we still dont have money back. First car had caput batery. We need to wait for another one and new process again.
Pros: Wonderful, our flight arrived at 2 am and they were still there to pick us up and take us to our car. Also, we had more luggage than the car would carry and they drove another van to our place to drop off our luggage. Truly went above and beyond.
Cons: Aren´t open for dropping's before 08h00 am
Pros: No gimmicks, excellent service
Cons: Didn’t provide the address to return the car
Cons: The agent in Ponta Del Garda was surly and unhelpful. The pick up area was dis organised
Pros: Agent Michael is very nice guy. The other two are also very helpful.
Cons: The car AC didn’t work.
Pros: The car was brand New. 13 kms only. Nice staff. Frete shutle.
Cons: The young men who work there were very nice. But the overall company does not seem to have high standards.
Pros: The team was so helpful and even provided us with a ride back into the city during a busy festival because we couldn’t get a taxi.
Pros: Great service
Cons: unclear information on pick-up locations and addresses
Cons: Conditions of the car
Pros: freindly staff good price
Cons: having arrived at the airport @ 7:00am local time and wait for repersentative to arrive at 8:00AM
Pros: Great service. Good pick up and drop off
Pros: Kind and honest people
Pros: Easy to pick up the car
Cons: Difficulty finding your drop-off location - neither address nor postcode finds it. We happened upon a fuel station on the 3rd road we tried, and had to ask there. Your cars also should have satnav!!
Pros: The guys that work there were very helpful
Cons: Check engine light was on because oil needed changed. Spent 2 hours in line waiting for a car with only 3 people in front of me.
Pros: Kindness, good service.
Pros: Carro cumpriu, contudo podia estar mais limpo no seu interior. Mas são bastante atenciosos o que equilibra o restante.
Cons: Podiam fazer a entrega do carro no aeroporto.
Pros: I was worried about using a smaller company for the first time, having usually only ever booked through big brands. However, booking a week before we flew left us limited options. Relieved with how easy and cheap it was, no issues.
Cons: The pick up in the airport isn’t clear, nor were the instructions on the receipt. We ended up having to call them
Pros: Price is competitive
Cons: The first car that I picked up, aircond is not working. I only manage to get a replacement car the next day. So it wasted a few hours of my holiday time
Pros: Very little.
Cons: Customer service is non existent.
Cons: The cars are a little bit holder
Pros: Helpful and polite representatives, good price, quick drop-off
Cons: The desk at the airport was closed from 16:30. The given phone no. could not answer in English only Portugese. I had to ask local people to translate the phone call. Then a shuttle was required to go to the pick-up place. Since that everything was ok
Pros: Left the credit card at home, but the provider offered to leave the deposit in cash. But when I came with cash, they refused to rent a car because I made a reserve online through DiscoverCars. Lost prepayment on DiscoverCars, and DiscoverCars did not answer the phone call, but instead recommended to write e-mail. Worst experience. Taxi and bus save my vacation.
Cons: Left the credit card at home, but the provider offered to leave the deposit in cash. But when I came with cash, they refused to rent a car because I made a reserve online through DiscoverCars. Lost prepayment on DiscoverCars, and DiscoverCars did not answer the phone call, but instead recommended to write e-mail. Worst experience. Taxi and bus save my vacation.
Pros: Friendly service. Car was a bit older but in Covid times the inventory is a known challenge.
Pros: Nice and friendly, good price.....
Cons: Car could have been better. Seemed over used and was very weak in terms of power, going up hills etc. I was always anticipating a break down, oil change light came on etc. Not good.
Pros: small company easy to access.
Cons: malfunctioning car which we asked to be traded several times. though small, bad internal communication. long waiting time for the transfer at the airport.
Pros: Funcionários muito atenciosos, ótimo custo beneficio, Veiculo limpo.
Cons: O horário de abertura é apenas às 08h, como chegamos mais cedo tivemos de esperar que a rent a car abrisse para podermos obter o transfere para a cidade. Não tem balcão no aeroporto mas tem transfere prório gratuito para a cidade.
Pros: The agents were kind, the car was good.
Cons: The car was cobwebby inside and outside (next to the mirror).
Pros: Very friendly and easy going
Cons: Small complaint, they didn't have my ordered car (or similar) so we were given a much larger one, I was able to exchange it for the car I ordered the next day, a small inconvenience but otherwise great
Pros: Acolhimento, eficiência, baixa cota de franquia, preços acessíveis
Cons: Central de carros deslocada do centro
Pros: Very friendly and helpful.
Pros: They are very helpful and not having to spend ages to pick up and drop off the car made my trip that much more enjoyable. I will definitely recommend and use them again.
Pros: Super friendly, uncomplicated staff, nice drop-off service after giving back the car. Although we didn't have the seemingly mandatory credit card - because 'discover cars' didn't ask for it during booking, they helped us doing a cash deposit.
Cons: pick up service could have been faster
Pros: Shuttle, very friendly staff
Pros: friendly, good price, helpful staff
Cons: there was supposed to be a rep or shuttle waiting when we arrived to take us to the car rental facility, but there wasn't so we needed to find the service desk to ask about a shuttle and then wait for the shuttle to arrive.
Pros: Our flight was changed and arrived 2 hours early. No issues having the car earlier than originally requested
Pros: Easy pick-up and drop-off at airport
Cons: They look a little to suspicious about how costumers handle the cars
Pros: They were extremely helpful, great to work with, and very kind people overall!
Cons: Only negative, was it took a while to find them initially, but they did the best they could.
Pros: It took us a little while to find a representative. He directed us to his mini van right away and as soon as he realized that he will need to wait for more people he called for another mini van to get us going right away. He was very helpful.
Cons: The rental site was a bit further drive out of airport. We were scheduled to drop rental car off early to catch an early flight out but when we arrived there was no one there at the site and we had to wait for the guy to drive us to airport. We were the last group to board the airplane.
Cons: Car was obviously very used, noisy engine, lots of scratches on exterior, clutch was not working well, sometimes would fail to start. Not what I am used to getting in a rental car.
Pros: The car was clean and generally worked well.
Cons: Finding the agent was confusing. There wasn't a desk or other designation at the airport when we arrived, there are several names attached to the company. We had to ask other rental company agents for this information. Also, we were asked to wash the car before returning it, without any assistance to understand how to work the machine.
Pros: Everything was great - perfect little car, great price, friendly folks
Pros: Quick and professional
Pros: Excellent service of all the employees, car as reserved
Pros: Friendly shuttle drivers.
Cons: We were asked to pay a euro as the outside of the car was dirty. Not surprising as it had been raining and there is lots of mud on many roads.
Pros: No one was waiting at the airport for us. Had to call repeatedly to get someone to pick us up. Tried to scam us out of money saying car had a “scratch” started at 250 euros and the then took 60euros as we had to leave to catch a flight. We got full insurance and they wouldn’t except that saying we had to file claim ourselves. I would never use this company again.
Pros: On time pick up at the airport. Very friendly representative, (Ivo)
Pros: video of the pre-condition
Cons: long waiting of release of deposit money