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Wayzor at Ponta Delgada Airport
Customer Ratings and Latest Reviews
Pros: Fast, efficient and inexpensive
Pros: Very efficient and nice staff.
Pros: New car, better than expected, the employee giving out and receiving vehicles
Pros: They don’t require a huge block on your credit card, VERY easy to work with, good fleet of cars, great workers-polite and friendly. Willing to take time to explain everything and go over the rental car for existing damage very thoroughly before you drive away.
Cons: Have no complaints
Pros: Everything was made very easy
Pros: Customer service, the price, the communication and assistance from the staff
Cons: We had made a change for the pick - up time, which was acepted online but it wasn't updated in the system. This prolonged the waiting time at pick-up. We expected to have Bluetooth for the GPS and the car didn't have. We expected to drive a Volkswagen and another type of car was given.
Pros: Quick check in / out and nice & clean vehicle.
Pros: Práticos e eficientes
Cons: Carro um pouco sujo no ato da entrega
Pros: On the pick up there was no inspection bellow the car. Wen we deliver that was the first place to look informing us that usually is the place were people damage the car! Accusing us of doing so and make us pay almost 200€ for it!
Cons: We felt scammed. The car was not checked bellow on pick up and on the delivery was the first place they looked looked like they were expecting that! We don’t went with car anywhere besides normal road! Rip off!
Pros: Same as above. Employees were fantastic
Pros: Excellent efficient service.
Pros: Fast check - in and check out. Car was new and clean. All staff was friendly and helpful.
Pros: Great value for money. Nice staff. Good location at airport. Amazing car.
Pros: Great experience and price !!!
Pros: Everything went smoothly, and we got nearly brand new car with only 5500km ridden
Pros: Good humor of the guys at the desk, clean car in perfect condition
Cons: A long waiting line at pick up. It seems they really have the best prices among all the car rental providers there.
Pros: Each member of the team knew what they were do. It was like bang , bang and off we go, perfect.
Cons: Nothing l can think of it.
Pros: THe car was super efficient and everything was well organized! I liked that they don't ask a deposit! They don't calculate km! But you just have to give the car back with full gasoline! The check in and out was made from very nice people!
Pros: Car was quite damaged and air con was broken. We had to return the car and exchange it
Cons: We filled the car with more petrol than necessary and they wouldn't refund the difference.
Pros: Polite and helpful staff, the car I had got was upgraded and in excellent condition.
Cons: Cannot fault it.
Pros: No hassles. Worked out great.
Pros: They waited for me despite the delayed car, the pick up was quick and efficient
Pros: Everything was very quick and efficient
Pros: Good value for money and good service.
Cons: The tank wasn't full when we received the car. We were told we could return it with the same amount in the tank, but it was hard to fill the tank 3/4, so we ended up returning it with a full tank, which was a little costly.
Pros: Fast and courteous
Pros: fast and easy check out/in
Cons: A/C did not work on the car
Pros: Staff friendliness and ease of picking up and dropping off the car.
Cons: nothing to say
Pros: Flexibility, service....
Cons: - - -
Pros: Nice people, good and NEW car, clean car.
Pros: Fast rent-a-car procedure.
Cons: Tyres were very worn out.
Pros: Friendly, attentive service
Pros: Airport counter girl was so helpful and friendly, gave me an upgrade....the car still had the new scent in it. Great service and a Great price
Cons: i have absolutely no complaints
Pros: convenient at airport
Cons: they had disabled the satnav and expected payment to re-enable it. Dishonest!
Pros: Knowledgeable staff, quick service and reasonable rates.
Cons: Gas tank was not full, we were responsible to return vehicle full to full as indicated on agreement. Agent did not notice on inspection of vehicle during pickup, we only noticed after we drove off and were on the highway!
Pros: Friendly and quick!
Cons: I was happy with it
Pros: Efficiency and serious
Pros: Victor was the most pleasant service rep we have dealt with in years. Thanx again Victor. 😃
Cons: Standard transmission. We had our original car for about 2 days and made arrangements to p/u automatic. Totally changed our vacation for the better. Thank you!
Pros: Friendly and efficient service.
Cons: The long queue to collect the car the first day.
Pros: Very nice people at the desk. Explained everything and were very patient. Even gave us a free upgrade to a larger car. Car was nearly brand new no damage. Very easy to drop off. Perfect!
Cons: Had to wait a bit as only 2 people at the desk but really only a very minor thing.
Pros: Everything was seamless.
Pros: everything ok.
Pros: Easy to find and return car. No waiting other than to fill out paperwork on my arrival at airport.
Cons: Needed a better explanation of using a standard and how to find gears. Been a long time since I dove a standard shift and I was getting 3rd gear instead of 1st a lot.
Pros: Other than the paperwork at the airport, everything else worked fine.
Cons: Felt like finalizing the booking at the airport took forever - after a flight that left me with no sleep overnight. So I wasn't feeling too perky at that point.
Pros: Very efficient, quick and seemed very honest people
Pros: Easy pick up Friendly staff Easy drop off Excellent van
Pros: Very friendly staff and excellent prices. Easy to collect and drop off the car.
Cons: Car had a broken parcel shelf and was slightly underfueled.
Pros: They are quick and efficient.
Cons: They did not deliver on the car they promised, promised and Audi and gave a VM.....
Pros: Both on pickup and later on phone service was 1st rate.
Cons: Minor: on return rep was all alone. I asked a spl favor due to an injury I has sustained on the trip, to drive me the short distance to the terminal instead of walking. Because he was alone he couldn't.
Pros: No hidden fees. No surprise added expenses. Great overall service.
Cons: Not much, as other rental company is worst. But they can try to stream line there pickup and drop off time. They could pioneer the process so that others can follow .
Pros: very helpful and efficient
Pros: Aftercare customer service was absolutely superb. I felt that WAYZOR customer agents Dídia and Arnold were superb in handling my issue (was given the wrong car at initial pick up -- a Peugeot 2008 -- as an upgrade -- due to inavailability of VW UP as originally booked) The customer service was superb, really 1st Class. Arnold was especially friendly when we met him at the WAYZOR main office on a Saturday morning. I really appreciate it. The cost was absolutely amazing too!
Cons: The que to pick up and drop off was ridiculous. 45 mins in the Q to pick up with pregnant wife -- not good, but i suppose not Wayzor's fault if it is busy period. The car offered wasn't what I ordered, but they tried to upgrade. The upgrade however IMO was inferior, but again not WAYZOR's issue other than poor inventory control. Just a little bit of inconvenience to resolve, but no biggie. Would be very happy to go with WAYZOR again, and recommend to family/friends.
Pros: Mostly everthing
Cons: wasn't expecting a red car with WAYZOR all over it. Told it was the cheapest rental as others were a little bigger " sorry " but all VW up were the same size so a bit annoyed it couldn't be changed
Pros: The price of the hire car was very good and overall my experience was excellent, I had no problems and both pick up and drop off were efficient. Although I was fortunate to be off the plane first and pick my car up quickly. By the time I had finished the paperwork etc the queue to pick up the car was quite large and I imagine the people towards the back would have been waiting for quite a while as there were only 2 desks to process people's rentals.
Pros: Good price, friendly staff
Cons: Long waiting in the airport
Pros: I thought the value was excellent. Loved the car, everything about the rental was very easy.
Cons: Nothing. a bit of a wait at the desk in the airport but not a big deal.
Pros: Fast and efficient
Cons: Car had lots of scratches so it was difficult to see if I had possibly added any
Pros: everything was excellent smooth car, great rep
Pros: Smooth and easy service, agent was very nice.
Pros: quick, nice and easy
Pros: They were efficient and friendly.
Pros: The value for money was just great. They did not block any deposit on the credit card, but marked 11000EUR as liability in the contract. The car was good.
Cons: Everything with them was fine.
Pros: super friendly service, additional suggestions and tips good condition of the car good price
Pros: Very professional and courteous. Fluent in English. Very friendly
Pros: Friendly efficient and even gave me an upgrade with out me asking. Also held my reservation 3 hours over the limit.
Pros: Courteous, professional and informative
Pros: The employees were extremely nice and explained everything. Very easy process!
Cons: Nothing - everything was great!!
Pros: 24/7 Service Hotline.
Pros: Easy to pick up at airport Helped to know exactly which car we would be getting