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Wayzor at Ponta Delgada Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The representative was patient about explaining the conditions regarding CDV which I thought was covered already by Discover Cars coverage.
Cons: It took a little too long for the representative to check and document the damage already on the car and I didn’t get a copy of the damage report because he told me the system was down. I don’t understand why they couldn’t email me one once the system was up again.
Pros: Easy to pick up
Cons: There was literally dust on the front bumper and the rude person who checked the car return refused to release the security deposit until “mechanics check the undercarriage “. This was rediculous and I feel was a scam to attempt to steal the security deposit. I took a video of the undercarriage in an attempt to head this off. I feel the company is NOT honest and cannot be trusted!
Pros: Wayzor very nice people, professional, quick and understand my request to find solution. Definitely I will choose them for the next rent.
Pros: Pick up and drop off went smoothly. Not much upsell which was nice.
Cons: Service was fine but the car was much older and more worn than your average rental car.
Pros: Very considerate and friendly reps! Made the experience an easy one!
Cons: Nothing bad to report!
Pros: fast, clear and friendly
Cons: No Android-Auto. No reverse camera.
Cons: There were some crumbs in the car when we returned it and they charged us for extra cleaning fee although we cleaned them with moistened towelette after the agent mentioned this, but he said that we should have done it before! I'll never use them again, they are just trying to charge more money from customers for nothing
Pros: Everyone was very nice.
Cons: Nothing it was all good
Pros: Pick up person very thorough nice and took time to answer our questions
Cons: The gps didn’t work well. The car we got was quite old.
Pros: Friendly and efficient.
Cons: Had to wait quite a while before the agent actually appeared.
Pros: Easy to find and receive service on arrival.
Cons: Took quite a long time to register before getting car.
Pros: Everything went smoothly
Pros: Wayzor was great to deal with, very clear, concise and direct with their communication.
Cons: We were renting the car for a month and the oil change warning came up shortly after we got the car.
Pros: I could write a book on this experience but my characters are limited so I’ll try to be short. Overall, this was a fantastic and smooth way to get a car for my English-only speaking US family. We rented from Wayzor at PDL in Sao Miguel. The employees were fantastic and very helpful, clearly communicating how to return and what certain charges were. That said, there is a $2,000 deposit for the rental car. Additionally, the free cancellation Discover Cars offers is a website credit (not cash)
Cons: $2,000 deposit required 24-hour cancellation is booking credit - rather misleading.
Cons: Service was fine.
Pros: Directions to the car were easy to follow. Drop off was easy.
Cons: Let's just say I was glad I took photos of damage before I drove off.
Pros: Service staff was professional and friendly.
Cons: We did not get the car as advertised even though we were told it is similar. we’re not quite convinced.
Pros: People were very nice, explained things well, and it seemed like they wanted you to have a good experience. They also gave you a full tank when they said they would and they provided you with some safety equipment in case of an emergency.
Cons: The checkin process was very long. I’m not sure if the computers were slow that day, but I waited in line for 15 minutes behind one person and then had a very responsive agent working with me, but things just took a long time. The car itself was a typical rental but the brakes were really sketchy and seemed to be on their last leg. I had to be really careful about even going the speed limit because the brakes would take so long to slow me down.
Pros: Super kind and very responsive when I needed a quick tire change on the way to the airport.
Pros: Friendly and efficient counter staff; covered all details, and had us on our way quickly.
Pros: Good car and easy check out. Was available right at the airport which was convenient.
Cons: Some staff weren’t very friendly and seemed annoyed by foreigners visiting their island. One mentioned to keep this island a secret and not tell others so that more people don’t come. Seemed a bit strange but Other than that, would still recommend this company to friends.
Pros: Quick pick up and drop off. Friendly staff
Pros: The agents were polite and helpful
Pros: Excellent service. Rental was effortless!
Cons: Rental car was much below expectation. More like Rent-A-Wreck
Pros: Person who we picked up from was polite
Cons: When we dropped it off we were told we’d scratched the car. When we looked at the “scratches” they were marks which rubbed off with the tip of the finger. The car was also in pretty bad condition.
Cons: there were dents all over the car scratches and blemishes etc. When we brought the car back there was a small scratch on the driver's side mirror that was "apparently" new. They charged me 400 euros to fix it. disgusting will never rent from them again!!!
Pros: Staff was professional and efficient
Cons: Only 1 Customer Service Agent to attend a long line of customers waiting. A second person could have helped speed up the process.
Cons: I was asked to take an extra insurance, which I refused. That's why they gave me that car full of scratches and damages, 14 on a list. By returning they found a fifteenth scratch for which i had to pay 165 euro. That's their way of earning extra money. If you don't pay for the extra insurance, they 'll get their extra money by renting you a damaged car en "finding" an extra damage by returning.
Pros: Fast and effizient
Pros: Service desk inside airport and the service desk at the car rental location of very convenient to the airport
Pros: Pick up and drop off was very efficient. Car was clean and free of any odors.
Cons: No complaints.
Pros: Easily accessible location within airport. Friendly Customer Service agents.
Cons: A little difficult when returning the vehicle (tried to tell us we were responsible for minor cosmetic damage on vehicle that we know we did not cause).
Pros: They were very friendly!
Pros: We had the car type we reserved
Cons: Slow at the pick up desk. Perhaps consider 2 staff at busy times
Cons: NADIE HABLABA ESPAÑOL, SOLO EL CHICO QUE HIZO LA ENTREGA DEL COCHE
Pros: Professional, helpful and friendly.
Pros: The workers were very helpful, and professional.
Pros: Both rental agents were quick, knowledgeable, and friendly
Pros: fast and the least expensive
Pros: Good car, clean
Cons: There were some delays in processing the reservation due to slow computer speed
Pros: Friendly, informative and easy to deal with. The car we received was the car listed, not an "equivalent".
Pros: The ease of returning the vehicle.
Cons: Time involved in securing the rental. Much too long!
Cons: I got a car that the AC didn't work. I had to go to the office at the Airport , than to the office at the city , there they promise to try to replace the car but didn't do it or gave me any compensation
Pros: friendly staff , reliable impression
Cons: Price a bit too high
Pros: Quick, professional, friendly. Everything was very well and clearly explained
Pros: Agents were friendly and helpful. It was a very fast and easy process.
Pros: They reduced the price due to the air conditioning not working. They picked up and dropped off quickly from the airport. The location is not too far away. They did not try to charge for preexisting scratches and dents.
Cons: The car did not have air conditioning as it was supposed to, and it was very hot for part of our trip.
Pros: Friendly staff, no pressure to upsell insurance, very efficient. Good car, easy pick up and drop off.
Pros: friendly & efficient
Pros: Very friendly personnel at car pick-up, no hidden terms and conditions, no attempts to convince me of additional services/insurances, and most importantly: a car in mint condition driving like a charm!
Cons: No significant bad points, only that I had to make a call and wait just a few minutes for an agent to come and handle my car drop-off at the drop-off office.
Pros: Staff were great, the full to full policy is brilliant, and the car was well presented. Airport collection and drop off was easy and I was very happy the agent waited after closing time to ensure we got our car when our flight was delayed. Brilliant.
Cons: Bit rushed at pick up, didn't really get any time to inspect the car before driving it away. But it was midnight and we were all tired so not awful.
Pros: One of the better non-U.S. rental car companies I've rented from. Had all the paperwork ready to go, brand new car, clear explanation of what my liabilities were. Very friendly too!
Pros: Knowledgeable staff
Cons: The car was over and lots of dents
Pros: The staff were very friendly, and efficient .
Cons: Too lon pick up time in airport due to new staff to be trained
Pros: Check in Staff
Cons: The car was a disaster. the whipers were destroyed and it was raining heavily, we were the last collection of the evening so we couldnt swap the car , it was 1am. the brakes of the car were grinding every time. but most important of all, the Air conditioning didnt work. our accomodation was on the other end of the island, and as ususal when we call they sais that I need ed to drive all the way back to the airport to check the car. total waste of time
Cons: the large security deposit taken from my credit card and not reimbursed a week after dropoff.
Pros: A simpatia do funcionário sr. Braga
Pros: Customer service reps were kind and courteous.
Pros: Fast, easy, friendly service - car pickup and dropoff right outside terminal, modern and nice car.
Pros: Ricardo who helped was fantastic
Pros: Very professional.
Pros: Excellent staff
Cons: When picking up the car and when dropping off the car, I had to call because of empty desks.
Cons: The lighter plug in for phone/gps device did not work. Very very inconvenient! I told the Wayzor rep about it when we returned the car and he just started laughing and said “ most of them don’t work “. Very very inconvenient. How are customers supposed to energize gps/navigation equipment?
Pros: professional and friendly
Pros: Everything went smooth, easy drop off, they immediatelly returned the deposit (and I did not have the full coverage from them), very friendly and helpfull staff and the car was updated to higher class without any increment. Overall totally worth it, would definitelly recommend.
Pros: Good service
Cons: A week has passed, but the security money is still blocked. I'm disappointed.
Pros: Quick service and attentive staff. Good and reliable cars.
Cons: Even though we pay for a full insurance, there are still €300 we have to leave as security deposit. That should be done away with.
Pros: The agents on both pick up and drop off we’re helpful, efficient, and personable.
Pros: Excellent service of Wayzor employee who called me when found my glasses I left in the car.
Cons: tentaram atribuir-me os custtos de reparação dum dano no para-choques da frente, o qual eu sabia que não tinha provocado. Só após eu ter mostrado a foto que tirei do dano no dia que peguei na viatura é que aceitaram não me atribuir a responsabilidade...
Pros: Very friendly and flexible.
Cons: Not Wayzors fault. It just confusing to find the desk where to pick up the car information.
Pros: First time ever we got the car as its in booking portal, as usually renting companies provide “similar” model and old. Also it was almost brand new, with features like parking sensors, Apple Car play etc. Service was perfect during pick up and drop off
Pros: friendly service
Cons: they are not professional and competent.
Pros: Great car, clean
Cons: The baby and child seats were very old.
Pros: la proximité avec la terminal
Cons: l'entêtement de la personne au guichet
Pros: Waiting times were short: both at arrival as on departure.
Pros: Information clear, simple and fast.
Cons: Car and service are simply perfect.
Pros: friendly stuff
Cons: Fraude. Legal dispute started. We rented two cars through two different contracts. Charge us for a burned clutch after we left the country and used the full deposit of the first car and a portion of the second car deposit to pay for the reparation.
Pros: New car, clean and free of problems.
Cons: Time spent at the main desk to rent the car.
Cons: The didn't accept my AMEX credit card for the deposit, even if it was stated on the conditions.
Pros: I didn’t like it ! They are not doing their jobs properly and charge the clients for 1 week over £2800 deposit for a car that is not working as it should !
Pros: time spent. Efficiency of agent.
Cons: Tme spent dropping up and off the car
Pros: friendly staff, correct prossidings
Pros: Good price, nice staff.
Pros: Good car.
Cons: GPS and connection to phone was not working on the car.
Cons: Really nice
Pros: Nice cars, authentic experience.
Pros: Very friendly service
Pros: it was well organised.
Cons: during the pick up of the car the lady focus on every little scratch on the car, it took a lot of time and truly said, there were scratches witch nobody can anticipate. But on the end the takeover was not so strict, I would definitely take their car again.m
Pros: The agents were friendly
Cons: nothing this transaction. I have had trouble in the past
Pros: The clean car and the price and the service and the car itself, Volks
Pros: Very easy pick-up at the airport
Cons: Was given a car with a lot of dents, which they went over, but wanted to make sure that they knew it hadn't been me.
Pros: Friendly, helpful and efficient
Pros: Overall the whole experience with Wayazor was great.
Pros: Staff were excellent
Pros: Above and Beyond. They are the best I have seen
Pros: Newer cars and great staff had issues with abs on my car called and was replaced and upgraded no extra costs big thumbs up for me
Cons: Did not open until 6am was tight to return car and catch 6:40 am flight should be open by at least 5:00am or 24 hours at airport.
Pros: Straight forward efficient and good value for money.
Pros: Easy to find, very efficient. Exceptionally pleasant agent at drop off.
Cons: So many extra charges. Ridiculous
Pros: It was my first time renting a car anywhere and I’m amazed how easy it is.
Cons: It was my first time renting a car anywhere and I’m amazed how easy it is. Very helpful people and car was perfect too. Very quick pick up and drop off. Getting quick out of the plane gives you opportunity to not stand in a queue
Pros: Easy to pick up the car, friendly staff.
Pros: The staff was efficient and courteous and had a good sense of humour
Pros: Fast, efficient and inexpensive
Pros: Very efficient and nice staff.
Pros: New car, better than expected, the employee giving out and receiving vehicles
Pros: Everything was made very easy
Pros: Quick check in / out and nice & clean vehicle.
Pros: Same as above. Employees were fantastic
Pros: Fast check - in and check out. Car was new and clean. All staff was friendly and helpful.
Pros: Great value for money. Nice staff. Good location at airport. Amazing car.
Pros: Everything went smoothly, and we got nearly brand new car with only 5500km ridden
Pros: THe car was super efficient and everything was well organized! I liked that they don't ask a deposit! They don't calculate km! But you just have to give the car back with full gasoline! The check in and out was made from very nice people!
Pros: Car was quite damaged and air con was broken. We had to return the car and exchange it
Cons: We filled the car with more petrol than necessary and they wouldn't refund the difference.
Pros: Everything was very quick and efficient
Pros: Staff friendliness and ease of picking up and dropping off the car.
Cons: nothing to say
Pros: Nice people, good and NEW car, clean car.
Pros: Very nice people at the desk. Explained everything and were very patient. Even gave us a free upgrade to a larger car. Car was nearly brand new no damage. Very easy to drop off. Perfect!
Cons: Had to wait a bit as only 2 people at the desk but really only a very minor thing.