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Guerin at Ponta Delgada Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Friendly and professional
Pros: Reliable car
Pros: Sympathy, professional, helpful
Cons: A bit expensive (when compared with Menorca and Maiorca, where I rented a similar car for 40% less money), and the hassle of having to travel to the main office to put AdBlue in the gasoil reservoir on the second rental day
Pros: Quick and easy pick up and drop off
Pros: Personnel were very friendly and efficient.
Cons: Guerin has a bad reputation for finding small things wrong when returning the car. In this case, there was about a 3cm scratch on one of the tire rims. I had taken a video of the car when I left the lot, so it did happen during my rental, but the scratch was small and minor. However, they decided to charge me 127 euros. Luckily (and because of Guerin's reputation), I had booked additional car hire excess insurance which will take care of it, but this just reinforces Guerin's reputation.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
If the renter travels through a toll collection point, the renter's credit card will be charged the cost of the toll plus an administration fee.
Prepaid tolls are available for 1.85 EUR per day.
A young driver fee applies to drivers under the age of 22.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
A deposit for a tank of fuel is required upon collecting the vehicle.
The deposit amount is 300 EUR–600 EUR + the fuel deposit, depending on the car group.
The deductible/excess amount is from 1180.80 EUR to 2980.00 EUR, depending on the car group.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
A deposit for a tank of fuel is required upon pick up.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off
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