Guerin at Ponta Delgada Airport

Pros: Guerin had great help in the airport at the kiosk, and the attendant at the lot was helpful.

Cons: This may just be a Azures thing, but they really scrutinize the cars after return. The car we rented had a lot of scratches and dents at the time of pickup, and they questioned some scratch on the hubcap (one of many) upon return. They should have their own clear photos of their own cars at every rental if they want to question everything and not make it the customers responsibility to convince them. I didnt have to pay extra luckily because my wife had a picture of the hubcap.

Pros: Location at the airport

Cons: Bad Tyres at the Vehicle

Pros: Fast and fair, nice people, quick deposit return.

Cons: Only similar car

Pros: The gentlemen who assisted me with getting my vehicle and reviewing any scratches on the car…he was great!!

Cons: Helpful, no attitude, not pushy either.

Pros: Your customer service people both inside the terminal and outside at the pickup and drop off were excellent….friendly, efficient, helpful, overall good people.

Cons: Nothing to report

Pros: Fast, friendly and competent.

Cons: Car's state (all bumped up).

Pros: Friendly and professional

Pros: Reliable car

Pros: Sympathy, professional, helpful

Cons: A bit expensive (when compared with Menorca and Maiorca, where I rented a similar car for 40% less money), and the hassle of having to travel to the main office to put AdBlue in the gasoil reservoir on the second rental day

Pros: Quick and easy pick up and drop off

Pros: Personnel were very friendly and efficient.

Cons: Guerin has a bad reputation for finding small things wrong when returning the car. In this case, there was about a 3cm scratch on one of the tire rims. I had taken a video of the car when I left the lot, so it did happen during my rental, but the scratch was small and minor. However, they decided to charge me 127 euros. Luckily (and because of Guerin's reputation), I had booked additional car hire excess insurance which will take care of it, but this just reinforces Guerin's reputation.

Pros: All the representatives were very friendly and attentive.

Pros: Professional service. Very kind rental agent!

Cons: Os pneus de trás estavam bastante gastos tornava-se um perigo

Pros: Everything was excellent with this car rental experience.

Cons: Friendly, knowledgeable, professional, and efficient staff.

Pros: Great service, friendly people!

Cons: Nothing

Pros: Very friendly people and efficient

Cons: Have to trade car 3 times because cars are not in safe condition to drive

Pros: The team made the process very easy

Cons: Nothing

Pros: Nicole was really kind !!

Pros: I write again you should not charge me on another day please come back to me

Pros: Nice service, and agent was a pleasure to work with.. Ed

Pros: The agent was very nice to deal with and Very thorough in his instructions and guidance.Easy access from the Airport and drop off

Pros: Very friendly and easy to use service.

Cons: All of the three representative that I spoke to one was very helpful. the other 2 didn't take the time. the car that I booked was not the one I got, paid for GPS didn't get one had to call the office .

Pros: The reps were professional and attentive.

Cons: The vehicle had pretty much bald tires and very little power.

Pros: Very courteous and friendly staff. Fast and attentive. No pressure to sell additional products. Clean, brand new, and good vehicle.

Pros: easy pickup and easy drop off

Cons: N/A

Pros: Very efficient, easy and to the point.

Pros: Very happy with our experience!

Pros: The staff were great, they took the time to explain everything.

Pros: Professional and friendly

Pros: Pickup at the terminal, very friendly and helpful agents, everything was straightforward!

Pros: Nothing

Cons: THEY CHARGED ME BY ADDITIONAL 56€ / WITH OUT ANY COMMENT/E-MAIL. I CALLED THEM - AND THIS IS DUE TO SCRACH ON THE WHEEL - BUT THIS CAR HAS ALL THE WHEELS SCRACHED. DEFINITLY NOT RECOMENDET

Pros: Fast, efficient, friendly service that's easy to deal with. Car was better than expected

Pros: Efficient service.

Cons: We should have walked around the entire car to identify any/all previous damage prior to departing the rental location.

Pros: When the “check engine” light went on we drove to the airport immediately and the agent switched us out for a new car and we were in our way in only a few minutes.

Pros: Super friendly supportive people made this experience so much better for me.

Pros: Amazing Staff.

Pros: Extremely happy with the service provided by Guerin. Everything was so easy and effortless, from picking up the car from the airport and the extremely efficient car return. I was a bit worried I would have to pay extra fee for early return as my flight was at 4am, only to find out i could just return the car on my own and drop the keys at the rental desk. I was also given a beautiful new Mercedes benz that is extremely clean and in a perfect condition. Overall couldn't ask for a better service.

Cons: Absolutely nothing, the only company I would rent from in Portugal.

Pros: friendly service, good explanations, amazing car

Cons: time it took to get keys for car, security deposit amount

Pros: Bad after service or extend contract

Cons: They refused to extend and made me go to airport 2-3 times which was 1 hr away

Pros: The girl that delivery the car! Mafalda was very attentive, practical and helpful.

Cons: The person at the desk (Gonçalo) was selling me the idea that he was given me an upgrade. But in the end the car was not ok and it was with the help of Mafalda that we solve everything!

Pros: The employees were great. Kind and friendly. Explained everything thoroughly

Cons: Nothing

Pros: Great service.

Cons: Pricey.

Pros: Easy dropoff, quick check-in.

Pros: Very flexible and allowed us to switch cars

Cons: Had us buy more insurance when I had already paid for insurance. 130 euros more. The credit card policy is stupid, I have well over the car’s worth on my debit card, that’s always been accepted at other places

Pros: Friendly and uncomplicated.

Cons: Only one representative for check out and check in so it took a bit long.

Pros: Friendly, available

Cons: Pickup rep was not clear about insurance issues; her English was not good; seemed like she was trying to sell us more insurance. There is no Wi Fi available for car?!?! This is ridiculous! The GPS was not up to date and we were in need of Wi Fi several times while driving around the island! PLEASE CONSIDER OFFERING WiFi for your rental cars!

Pros: Answered all our questions. Great English.

Cons: Nothing

Pros: Polite and friendly stuff

Pros: Helpful staff.

Pros: Very pleasant and helpful! I made a mistake when booking and they were super helpful in adding one more day without costing me an arm and a leg.

Cons: N/A

Pros: very friendly and helpful staff