Way2Azores Rent at Ponta Delgada Airport

Cons: Fui prácticamente obrigado a contratar o serviço mais caro, pois eram tantas as condições e exigencias que não tive outra opção. Não correspondeu em nada ao que tinha contratado e senti-me enganado.

Pros: very friendly and helpful people-dedicated to providing good service

Cons: No complaints- both the agent and us took photos of some scrapes and dents on the car which was helpful to compare car condition upon return- no issues

Pros: Great experience!

Pros: Polity and no issues

Pros: Great service

Cons: Nothing

Pros: It was a very easy process and our car was just fine. I recommend small cars for the island.

Cons: When I wanted to extend my rental I had to physically return to the office in order to pay as they were unable to process payment by phone.

Pros: Nothing

Cons: Would not recommend this company at all. Cowboys. The car was so old and couldn’t handle the hills on the island. The windscreen was so dirty inside that you couldn’t see out. And the fact that you need a high vis jacket if stopped by the police was not explained. You need to have a phone that can make calls in the Azores to call them once you arrive as well, as they are not waiting for you

Pros: Fast and friendly.

Cons: Their shuttle van was not clearly marked and was hard to find in pick up lot.

Pros: Good service and treated well.

Cons: The car was too small. I could not get in and out of the car easily.

Pros: Pessoal simpático e muito prestável.

Pros: Quick and easy

Cons: Not the vehicle I was expecting

Pros: They speak English and were polite

Pros: The staff were fast, friendly and spoke English very well.

Cons: Nothing.

Pros: La facilidad

Cons: Lo que cobran por las averías. Los días de renting a 7 euros, los parados por avería a 70 euros, una forma de financiarse. No comforme

Pros: Flexibility and great staff

Cons: Nothing

Cons: Back tires worn off completely, breaks pulsing, car needed new insurance papers during rental and needed service.

Pros: Everything was great

Cons: Nothing we highly recommend this company

Pros: They listened to me on the phone as soon as I learned of a flight delay. They even followed up with me to confirm whether or not my flight was delayed.

Cons: The car rental company thought I would get a 50% refund. It was not their place to advise me on this.

Pros: Nothing

Cons: Everything

Pros: Great guys.. we needed our car a day early and they had no problem with helping us out. I would rent again. The VW polo was perfect for us. They dealt with us honestly.

Pros: Correct amount of time to pick up & drop off the car.

Cons: We had to pay 20€ for an early drop off (6am) when the office was already open and other clients were there to drop off their cars. That was outrageous after paying a lot more for the insurance and other fees.

Pros: Person with us was very helpful sorting everything out.

Cons: If you book through a third party, make sure you read the small print. E.g. credit card required to be able to make the pick up.

Pros: Quick and efficient

Pros: Very friendly agent picking us up and carrying out the contract business out of hours.

Cons: Car central locking was defective. Car drop off was complicated through very poor instructions. In fact the instructions in the rental agreement were completely misleading.

Pros: Good pricing and friendly staff

Cons: Off airport location and pick-up location was in uncovered airport parking where van would take you to rental location (it was raining while we were waiting)

Pros: Staffs called to follow up on our “No show” due to flight mis-connection on pick up date and informed us their pick up procedures at the airport. Really a surprise for gesture for us. And really helpful to get the local weather and early return. Highly recommended.

Pros: No issues

Cons: No issues

Pros: spolehlivost

Pros: They gave us a wonderful car that handled well for the price

Pros: The gentleman was very helpful

Pros: Friendly staff, other than the boss

Cons: Made to pay $600 for a scuff in spite of paying for the "total coverage" insurance. Intimidated into paying, refused to take me back to the airport until I paid. Car was junk, no wiper fluid, needed new wiper blades, ran badly, trouble starting at one point, remote missing buttons.

Pros: The lady at way2azores was helpful and polite

Cons: I got charged twice for insurance

Cons: the information how find the rentel desk near to airport

Pros: Good price for a decent car.

Cons: The procedure to rent and return the car is a bit laborious, but in the end, worth it for the good price. From the airport, you have to call them, then wait for the shuttle to take you to the rental place. When you return the car, you do the reverse. It only takes maybe 30 to 45 min. So if your primary concern is ease and convenience you can probably pay more for that. If you want a better price and are willing to spend the time, Way2Azores is well worth it.

Cons: No negatives dealing with Way2Azores.

Pros: friendly service

Cons: did not get the same model car I reserved

Pros: Reasonably quick pick up and drop off to the airport.

Cons: Attitude of the agents, absolutely unhelpful in dealing with questions and a "too good to be doing this" approach. They did not provide a car with AC at first (despite clearly shown on the voucher) and were very unpleasant when this was pointed out. Took them 3 tries to find one - trying to get rid of us ASAP. At the end, we settled for a smaller, albeit automatic transmission car - but as far from good service and product as can be.

Pros: Agent was great

Cons: Pick up was unclear and time consuming. Phone number provided was incorrect. MUST use a phone number on WhatsApp so we can call using airport Wi-Fi. We had to trigger roaming to make one call and we had to look up the correct phone number. Pick up information should be as clear and easy as possible since we arrive from a long trip.

Pros: Nothing

Cons: They have cheated us as our credit cards did not work. Which was impossible. Then we are charged 3 days of insurance instead of 2 days. Definetely would not recommend. Ended up paying 5 times more to the car then we booked.

Pros: Car was in good condition

Cons: Only using there rules to get more money out of you instead of trying to think along. We apparently didnt got the right creditcard. But they refused cash. Had to buy a very expensive extra insurance although we allready where insured

Pros: They turned up in time on our arrival

Cons: 3 bald tyres, unclean car. No water in the wiper, car didn't sound in good condition. Tyres were also well under inflated, they also tried to charge us to wash the car due to tar marking from a new road we had crossed.

Pros: quick service

Cons: outside not very clean

Pros: Was given the oldest beat up car that they had a smart car from the 90s with no bells and whistles plus they charged us 20 euros for return early

Cons: The representative was just ok initially rented a larger car but needed a smaller and they claimed the one we got was all that was available We weren’t told about the charge for return early during our initial contact

Pros: The friendliness and efficiency of the staff

Cons: Would prefer to have booth at airport. If you don't have a local phone, it costs for long distance call to get picked up. Maybe a phone connected to office at airport? The price for automatic trani.

Pros: Staff's readiness and efficiency.

Cons: Rental's parking wasn't easy to find on Google Maps.

Pros: Efficiency and provided everything I needed.

Cons: They probably should be more signage around the lot.

Pros: Nothing really, such a pain to reach

Cons: They didn't believe I had a reservation and stopped taking my calls

Pros: Excellent

Cons: Excellent

Pros: On time and friendly

Cons: 1) Down payment of $1600 euro, proved very difficult since credit card for designated driver had issues and we couldn't use another credit card under my name. We almost walked away, it took 15min to contact credit card company in Canada at 3am (7am Azores time). 2) The advertisement for car rental stated they were located at the airport terminal, when in fact you needed a shuttle, that was mis-leading advertising. 3) we had to ask a few people where to find way2azores rental desk.

Pros: Super friendly driver for the airport transfers!

Cons: Car had over 100,000 km - which is maybe the norm in the Azores, but felt more like a used car than I’m used to for rentals.

Cons: We were forced to get an insurance because we didn't have a credit card covering the deposit, only a debit card that they don't accept. I realized later that I could had had my wife as a second driver and uss her credit card for the deposit (the card for the deposit and the driver name need to match). That's what they told us to do on the next island, but these people didn't recommend anything and were really pushy to purchase their insurance. My card had his own insurance which cover the same.

Pros: The price

Cons: Time spent to picking and doping the car

Pros: All representatives were exceptional!!

Pros: The service was fine. Helpful staff.

Cons: Paying twice for insurance. No GPS, even though I was told there was one charging, I offered to pick it up later or charge in car. The pick up was not at airport as booking suggested, had to wait to be shuttled a few minutes away.

Pros: Availability

Cons: Not present at airport, windscreen not clean from inside and having to pay a hefty deposit even though we were insured properly

Pros: Helpful staff and the car was great

Pros: The car was fine and as requested, and the person who picked us up was friendly.

Cons: Communication was the worst I've ever experienced. When we had a problem with the car the roadside assistance number that we called didn't even answer, and Way2Azores staff didn't care at all. Weren't at drop off spot at specified time and we almost missed our flight but were still charged 20 euro for this...

Pros: Very good car and nice people.

Cons: Everything was good.

Pros: Clean car, good costumer service

Cons: It would be more comfortable to pick up the car from the airport. But the shuttle service is very efficient

Cons: Car was gutless going uphill.

Pros: The agents were very friendly and pleasant. Provided great service.

Pros: Location not easy to find to return the car. Not enough staff.

Cons: Had to replace a tire for a charged 560 euros. Tire pressure warning on the moniitor, staff unable to remove. So we drove for 2 weeks not knowing what would happen. Was told by staff it was the make of the car.

Pros: I was scammed and cheated by your company. Your agent hid crucial information from me and I was made to pay €190 for a flat tire. He misled me on purpose. I always buy full coverage on rental cars to cover all costs. Your agent didn’t disclose that option. He told me the €35 coverage only covered gasoline deposit. And so I picked the €25 coverage that didn’t cover the tires. I’m very disappointed with your company for doing this scam. I will dispute this €190 charge. You should return €160 to me

Pros: Very friendly service of the way2azores rental agents and technicians.

Cons: They found a solution for my credit card problem

Pros: Everybody was efficient, polite and friendly

Cons: When arriving at the airport for pick up you need to call them and it is not clear where the representative will arrive. Can improve the instructions

Pros: Rental agents were extremely helpful and made the check-in/out process very quick and efficient.

Cons: The van that picks you up at the airport should have a "Way2Azores" sign on the side. There are several rental vans that pick up at the same location and it can be confusing on which one to go to.

Pros: The shuttle service and access to the rental place was easy and convenient.

Cons: I didn't like that I was asked to get another full rental coverage on top of the full rental coverage from DiscoverCars. Either DiscoverCars should rely on Way2Azores to offer rental insurance, or Way2Azores should not push for their insurance if there is already rental insurance on the reservation.

Cons: We incurred some small damage to the car and Way2Azores charged us a lot of money, claiming that a small scrape was a deep scratch.

Pros: It was an easy process to book. Good value for the money

Cons: Very had to find the rental desk.

Pros: It was a good car

Cons: They we're not able to accept credit Card payment!!! Everywhere else on the island credit Card payments went very smooth. We are convinced way2azores is scam realy thieves. The people before us had the same bad experience.

Cons: Due to change in ny flight schedule which I notified you I arrived 3 hours before the schedule time that was 10:00 am. The rental angency charged me 35 euro for the early pick up which didn’t exceed the days that the car was rented for. I checked on your website and the rate is the same for the original schedule and the revised schedule. I am expecting to get this charge back as a refund. Thank you B.T.W the car was returned 2 hours before schedule. Do I get a refund for this.

Pros: Car was in good condition

Cons: They charged me a full day for dropping the car at 6 PM instead of 12 when in fact I took the car also at 6pm

Pros: They are very friendly and made check in and drop off efficient. All the terms were made clear at the time of pick up.

Cons: No complaints. They were great!

Pros: Very prompt replies to queries and pick up. Competitive price for the car.

Cons: Quite an old car was provided and could not hook up the phone to the car system for satnav etc.

Pros: The agents were great. The drop off was excellent and efficient. Picking up the car was okay. The car was pretty clean, and ran pretty good.

Cons: The pickup could have been a little faster. The car was fairly clean but could have been cleaner.

Pros: Fast

Cons: Traveling from airport to renting place

Pros: Everything worked.

Cons: Efficiency of service can be improved.

Pros: Easy and efficient. Super friendly staff.

Cons: nothing

Pros: Nice people…nice car…good value

Cons: Off airport so took more planning

Cons: The car service was really good and comfortable. But they promise us a ride to the town centre after we returned the car and at the moment they said that it was impossible. So we had to take a taxi that we didn't count with. We meet with another couple later that day and they told us that you guys gave them a ride the same day as we returned the car at the same moment that we were there. That's why the score is not higher.

Pros: The staff is very friendly, polite and helpful. The car engine was in great condition, we went all around the island and only filled the gas tank once.

Cons: The lease agreement of the car was provided to me only after I returned the car, they offered more than once the full coverage insurance even though I said I had bought it through Discover cars, after two weeks I am still waiting on the deposit to be released from my credit card.

Pros: Speedy pick up and dropp off

Cons: The way they handle your full coverage and made me buy an expensive full coverage, because of creditcard conditions. Please advice customers to check their creditcard limits and conditions before picking up the car

Pros: They throughly inspected the car, took photos and recommended we did too, they did look very closely for damage but they were open and honest

Cons: Significantly more expensive then renting on mainland Portugal but as our first time not sure if this is normal

Pros: The staff were very friendly and helpful.

Cons: More clear instructions on where meet the van to get to pick up location. Also, I didn’t have cell service so I had to find a stranger to call. Not having cell service, it was really hard to find the location to return. I suggest putting a clear map in the glove box of every car.

Pros: Everyone was friendly and efficient and even gave recommendations on places to go.

Pros: Very prompt in the transport from the airport and to the airport.

Cons: Full insurance policy.

Pros: Good car.

Cons: The pick up place is mentioned as airport meet and greet. You actually need to call them upon arrival, get to the airport parking lot, wait for a car to pick you up. Once we were there we showed the papers, the confirmation of full insurance coverage by discovercars. They ask us for a credit card for a deposit as the insurance was external. I don’t have a credit card. They told us we can get a refund from DiscoverCars but we actually can’t after pick up.

Pros: they were nice picked us up fast and got the rental very fast returning the rental was very easy

Cons: not a thing

Pros: Fast pickup and drop off from the airport and friendly service

Pros: Willingness of staff

Cons: nothing

Pros: Nice clean car...Fiat panda hybrid. Great for maneuvering up and down the hills and valleys. 1400km and 2 tanks of gas. Pretty good I think considering the difficult driving. Getting the vehicle should have been easy....a quick phone call to pick us up as they are not directly in the airport, however, the seem to go under numerous names so we missed the driver picking people up several times. The main company name would be Way2Azores. Drop off at airport after return good. Would recommend

Cons: Pick up needs to be improved. Missed a couple of vans taking us to site as the main name seems to be Rent2Azores, however, we booked under Discover cars and we were dropped off at Ace car rental. Needed to make a couple of calls to sort out. Would use again.

Pros: Efficient

Cons: Location

Pros: Very kind customer service!

Cons: Rental process was VERY misleading on DiscoverCars! I specifically choose to have a rental pick up & and drop off at the airport - but this was not the case. We had to call the rental company - which we COULD NOT do with foreign phones. Finally, a stranger at the airport help us call and the rental company said they would come pick us up and drive us to our car. The whole issue took 2 hrs, so we missed check in at the hotel & any chance to eat dinner. I don't think Way2Azores is to blame.

Pros: Friendly and thorough staff and the car was very clean when received.

Cons: GPS unit was absolutely useless. It sent me on a route down one-way streets in the wrong direction and thought that all overpasses and bridges were on the same level as the main highway. Distance ETAs for exits were incorrect and it told me to turn on roads that did not exist.

Pros: Great team but better signage needed for location of pickup.

Cons: Have to pay for airport transport although it states they are at the airport, which they are not.