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Magic Islands Rent A Car at Ponta Delgada Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good Service provided after call to refill oil.
Cons: Tires were close to end of life, probably oil level was not checked before rental. Pay to much detail to little scratches on car at car return.
Pros: Everything. Good attention, new car, clean, effectiveness picking up and dropping off the car.
Cons: They charged 1.500€ and returned them after 4 days after dropping off the car.
Pros: New car, immaculate
Cons: Arriving tired and no meet and greet
Cons: The driver for the drop off was very nice.
Pros: friendly and very helpful staff
Pros: Complete, efficient , friendly service.
Pros: Boa tarde, preciso que me informem por favor quando me vão devolver o meu dinheiro da caução? Muito obrigado.
Pros: Good value, quick and easy drop off. Better car than we were expecting.
Cons: The instructions for pick up at the airport were not very clear. We had to ask one of the other rent-a-car providers what to do. Luckily they were very helpful.
Cons: Foreign cardholders beware! Instead of blocking the deposit on your credit card, they charge and then refund if the rental exceeds 4 days; there's a possibility for unexpected Forex losses.
Pros: High quality service
Pros: Very good car and worth the cost!
Cons: Need to call the Co. when you arrive the airport then they will send a people to pick you up to their place, it is about 5 mins away.
Pros: contact with and digital documents, speed of case handling
Pros: Evriting wass clearly explained and easy to rent .The car wass exactly what we pay for it,and the team wery helpful and nice.
Pros: Very nice guys!
Cons: The insurance construction is not transparent enough
Pros: Clean,new car.
Cons: Off site pick up and drop off means a bit of a hassle. They have made it as smooth as possible but with offsite they are only open at 7.30 and need to charge 30 euro extra if you have an early flight.
Cons: Cosmetic damage to the car
Pros: it was straight forward.
Cons: location of car pick up.. client should have the car brought to them given the difficulty of finding the location.
Cons: We have an engine problem, and we needed to replace the car, but when we called the company they told us to come to the office immediately and didn't send us another car, even we was hour drive from the office. And they didn't gave as anything to compensate us
Pros: Car was better than expected.
Pros: I didnt know that their office is a few km from the airport
Pros: Rapidez en la entrega y devolución del vehículo
Cons: Que no tenga a nadie en la llegada al aeropuerto a la llegada del cliente
Pros: Friendly staff
Pros: Fast and friendly service. Nice car, clean, even a Phone holder inside. Excellent company!
Pros: Everything's ok in general
Cons: They may be scammers because they said they will return the deposit and they took my credit card and did some transaction to return the 1200 euro, but when I checked the statements - the refund was canceled 😞
Cons: Nous attendons toujours le remboursement de la caution
Pros: The car was new.
Cons: They illegally withdraw 491.97£ which they refuse to send back despite multiple emails.
Pros: quick and efficient.
Cons: for us it would be easier to have a pick up in Ponta Delgado city center as we had not booked a car in the whole period of our stay.
Pros: Servicio de lanzadera porque no se encuentra en el mismo aeropuerto.
Cons: El cargo en cuenta en vez de bloqueo para el depósito.
Cons: Absolutely they wanted to get extra money on top of renting fee
Cons: It wasn’t totally clear that you had to call the telephone number on arrival at the airport to get met by the car hire company.
Cons: At P5 not clear where we had to go or who was going to pick us up.
Pros: Really nad artistide! They "find" in our car one accident. When we like to make OÜ olen pictures of it, they reffused it. When we started to film their artistide, they said , ok , your car is ok......we haven' t got yet our deposit back. They sent to us our final doc in Portugal.......now we havent got any additional information about when they will relize our deposit and etc. Really bad company!!!!!
Pros: Several scratches and damages on the car. Technically the car was ok, tires (especially in the front) were on their last miles.
Pros: The car was outstanding.
Cons: It took a long time to get in touch with the front desk to get our pick up organized from the airport. The guy who drove the van was quite rude to us, especially my partner. The car was given to us with a full tank, however the gauge went down a quarter of a tank after a short drive to the hotel. When returning the vehicle, was overheard the couple ahead of us reporting a similar issue but the representative they spoke to was quite rude and dismissive so we did not push the issue.
Pros: Professional, friendly, efficient, thorough and superb cars!
Cons: Not situated in the terminal - have to call for a shuttle bus, and we didn't have a signal, but ok once that sorted.
Pros: Thorough, efficient, fantastic cars
Cons: That we had to call for a shuttle bus.
Cons: Magic Island is a company that is well organized - all operations and transfers run smoothly. However, it seems to be their side business to rip off the customers. When returning the car, 2 other customers were confronted at the same time with the same problem as us: As soon as you drive up, the employee stands there with a cleaning rag and looks for paint damage, which he then also finds. Damage that you have neither caused, nor can prove that they were already there. Apart from that, the c
Pros: Rapidez en la devolucion del vehículo
Cons: Solicion tarjeta de crédito a pesar de tener todo riesgo contratado con Booking o Discovercars. Esto genero tensión y malestar en el viaje. El exceso en la inspeccion del vehículo, aspecto que ya aparecia en los foros de internet. Lo que indican que hay intereses en encontrar el mínimo daño insignificante para hacer negocio con los seguros
Pros: Very helpful agents; easy pick up and drop off; car in good condition
Pros: Very good service
Pros: Car was great, clean and in perfect condition. Check in was fairly smooth once we were picked up. Location is off premise, and we had to call to inform them we were there so make sure you can make international calls.
Cons: You have to pay a €35 extra fee to drop off the car outside of regular hours. I don't mind the fee but it was as much as a days rental, which felt excessive. Unfortunately, someone hit our car while we were parked. Luckily, I'd purchased full coverage so wasn't worried about it. When I emailed Magic Island to discuss, their response was rude and condescending. When I asked if they could clarify their response, they were even more rude and condescending.
Pros: -Price and service
Cons: -In terms of defects of the car. They take note of every single spot or mini mark (almost you need a magnifying glass to see it) and therefore it is impossible to control if you have been the responsible for that. It generates distrust.
Pros: Better value than other companies. Prompt pick up from the airport.
Cons: I canceled the reservation, requested a refund. It took over a week to receive the refund and I lost almost $40 due to the exchange rate. I should get 100% of the cash refund. This is NOT acceptable
Pros: efficiency, price/quality of the provided car (Fiat Tipo), customer friendliness
Cons: Difficulty to find provider on the airport P5 as it wasn't clear in the upfront communication that I had to phone them.
Pros: Overall good service
Pros: It was a great car and ran on Disel which let us drive around the entire week and only spend half of the tank in gas
Cons: it was not at the airport. had to ask around and finally call a number to have a shuttle come pick us up and take us to the location which was 5-10 mins away from the airport
Pros: Nice representative when picking up
Cons: Was a bit unclear at the airport where to go
Pros: We had a terrible problem and we had to go black home quickly. People Who work in Magic Island helped us and were so kind with us. We'll never forget it
Pros: Service is great, staff friendly, cars are new and clean. I am sure I will use their services again next time.
Cons: It was not clear where to wait for the driver to pick us up .
Pros: Personal service
Cons: Nothing to dis like
Pros: The staff was very friendly and responsive.
Pros: They did a good service.
Cons: They made us feel comfortable if we needed any help.
Pros: The lady who helped us collect & drop off our car was exceptional, 5 star service.
Cons: The car was a little lacking in pick up but besides that it was a good size to get around the island.
Cons: They have hold my 1200 deposit for the smallest most ridiculous "scratch" I ve ever seen in a wheel, we couldn't even see it, just when we went down and put our eyes 10 cm from the wheel we saw it, I find very suspicious that they went straight and saw it. We definitely didn't hit it at any time. Very untrustworthy company
Pros: Professional and efficient service by everyone involved.
Cons: They tried to scam us.
Pros: Quick, efficient and friendly
Cons: We were promised a Mercedes, but we got a Volkswagen.
Pros: Fast process, no hassle and tricking at drop off, all went well.
Cons: Mind that the dorp off and pickup is not at the airport. Is you leave too early or too late, out of workjng hours, an extra cost applied, which is normal.
Pros: New cars, prompt service and a great price!
Cons: efficient staff, very helpful
Pros: Considerate, professional and efficient.
Cons: Difficult to find the rental agent when we arrived in the airport. But once they found us, they were brilliant.
Pros: Car was extremely clean. They were great about not upselling me a bunch of insurance. I would definitely rent from them again.
Pros: Nice car for a good price
Cons: Location was very busy
Pros: Friendly, simple, and was very happy with the car we were given.
Cons: Everything was great, zero complaints.
Cons: Onestly, they're villains, unfair. When i picked the car, they let me check just the car body without giving a look to the bumper or under the car. When i dropped the car, they didn't look at car body, they were waiting for us to look only to the bumper where they found scratches (in my opinion they were already there and they knew it. this justifies why they didn't let me check under when giving me the car). Really bad experience
Pros: Car was ok
Cons: Meet and greet, I was expecting the car at the airport not a bus ride with everyone else to a dodgy industrial estate in tge back end of nowhere
Cons: they said full insurance would not cover any damage but rims or tires
Pros: Terrible experience with this company, they tried to take advantage of us by mumbling specific terms in the rental agreement,
Pros: Good English and good service, seem that not one person took care me at once when leaving car.
Cons: It would be even better that the drop off can be done directly at the airport (ponta delgada).
Pros: No complaints everything was good from start to finish
Pros: Pick up and drop off at the airport were efficient.
Cons: The 1200€ deposit is REALLY EXCESSIVE! We took an all in insurance with discover cars but they asked us to take the same insurance with them in order to reduce the deposit. Luckily we had enough money on the card to pay for this deposit.
Cons: A little hard to find where to pick up the car at the airport. Other than that it was great
Pros: Personal time spent to look at the existing damage to the car to make sure that all damages are registered correctly.
Pros: Economy of our time. Everything is clear for client. Very good prices of rental.
Cons: Everything was OK.
Pros: Very efficient, would definitely use again
Cons: We didn't realise we would be taxied to our car, not a problem but didn't read this anywhere beforehand so wasn't sure what was going on when we all got in to the transit.
Pros: Everything was fine👍
Pros: Very good. Car was bigger than the one we booked. Staff courteous and proffessional.
Cons: They actiuall take the bond off your card, then credit later. Results in a loss of money due to charges and exchange rate. Should "block" payment, like other companies.
Pros: Friendly staff
Cons: Efficënt staff
Pros: friendly staff, reasonable price
Cons: everything is fine
Pros: It was quick and professional
Cons: I would like them to show what other cars do they have in the fleet for the same class of cars. Because I was supposed to get a Mercedes Class A but ended up getting a Skoda Rapid, wasn’t what I was expecting
Pros: Very bad with fully insurance
Pros: Super friendly
Pros: Perfect cars great price very nice people
Cons: Inconvenient pickup at the airport - they dont have a desk
Pros: They are really kind and the car was perfect
Pros: Low price, good car
Cons: The office is not directly at the airport
Cons: They were only supposed to block a balance off on my credit but instead ended up taking the money and having to return it back on to my credit card. I ended up losing $60 on the transaction due to foreign exchange conversion.
Pros: relação preço qualidada
Pros: The car was reasonably clean.
Cons: - We felt disdain from the man that checked us in. - Deceptive answers to questions. - Charged us over 200 euro for a small scuff on a wheel rim which I suspect was already there. - Not the car we ask for.
Cons: The car pick up took too long and is not occuring on airport facilities. We needed to be transferred by shuttle to magic islands facility. The car was badly cleaned, had a lot of scratches and defects The dropping off was scheduled to an out of hour (5am) and the agency staff arrived late and very close to our flight time.
Cons: Accussing us of making a scratch which we did’t and was almost invisible.
Cons: Unclear info how to pick up the car. They send instructions wait at car park p5, but pick ups you at p6 :-/ Expensive upgrade to better insurance - 50 eur/day, while whole rental cost 50 eur for 4 days
Pros: The type of vehicle was nice.
Cons: They charged me an additional 100 Euro when the contract I signed 25 Euro, as applicable.
Cons: After we picked up the car one of the employees of Magic Island car rental used the information from the car form to look my friend (women) up on Facebook and started sending her messages multiple times. I’m sure this is against the European privacy laws for company’s. When we delivered the car back he brought us to the drop of point at the airport but he drove really fast and unsafe. Would not recommend this company.
Cons: Unpleasant. Didn't feel trust worthy.
Pros: They waited for us after office closing time, fast check in and out, polite and professional.
Cons: The car was old, with many miles on it, quite a few dents and very smelly. If they could improve the cleanliness and smell of the cars, age and condition can be overlooked.
Pros: The company didn't accept my card to pay the deposit (1200 euros) and, as it was 8pm, the person who managed the reservation was rushing us and didn't propose alternatives, other than paying 80 euros per person and per day to enable one of my friends to make the reservation and drive the car instead of me. We couldn't get back our reservation money (~140 euros). We went to another car renting company in the airport, which let us pay easily the deposit (only 100 euros) and where very helpful.
Cons: The rush, the absence of help and understanding and the very high deposit.
Cons: Dropped car off after taking child seats out and was charged $100 because of slightly dirty car. Not told this was a charge until “reading the fine print”
Cons: As others have noted, when dropping off the vehicle magically damage is found on the tire of all places. We were not told to inspect the tire at our initial pickup because who would think to? The tire that is subject to the most wear and tear. I urge you do not rent from this place. Save yourself the aggravation.
Pros: The se4vice, the car, the friendliness of the staff.
Cons: Took a few queries in the terminal to determine where we had to go to pickup the car
Cons: Car was not what we ordered I.e. we ordered a jeep and got a B class low slung Mercedes. Nice car, but not ideal for the roads on the Azores.
Pros: The car was not the car I had ordered but it turned out perfectly fine.
Cons: Cheap and easy to find.
Pros: Everything went smooth.
Cons: The car was running low on oil on the second day, so had to take it back to fill it up, but not a big deal overall
Pros: The staff were nice and efficient. The car was nice.
Cons: Nothing, they were great!
Pros: Agents pleasant. Not out to find fault / rip you off
Cons: nothing really
Cons: The company refused to return my security deposit despite informing me that the car was returned in perfect condition. They stole 1200 euros from me and told me to ask my bank to refund me if I wanted my money back.
Pros: Efficient, honest and friendly agents
Cons: Took about 30 mins to pick up, but that's because there is just one guy at the desk... Also, I expected the car to be cleaner
Pros: Easy and quick
Cons: Could have been more clear where needed to walk to to find car park area 6
Cons: No one was there when returning the car, had to call and wait
Pros: Staff very friendly and helpful.
Cons: When returning the car, the company representative found defects under the car that were not checked at all upon receipt, very sad to close deposit on a small dent on the bottom of the car!!!
Cons: Dont trust them. Received a big van which I didn't order, that I couldn't drive it in the narrow roads of the island. I paid for a luxury car and received something that can't be driven.
Pros: quick service
Pros: I really liked the hybrid fiat panda car. It was the best choice to drive with this car. It is narrow (on islands are always narrow roads) and do not consume much gasoline.
Pros: The attention of the personal
Cons: The time needed to recover the fee
Cons: The car was not very good with gears and motor but we managed it.
Pros: The guys were able to solve the situation
Cons: In 21 century the credit card is the only way to pay the security deposit
Pros: Attention to detail, honesty, friendliness, helpfulness. Amazing car for the week couldn’t have expected any more thank you for making our holiday even better
Pros: The girl at pickup was prompt and gave us a good car, the best we had in the Azores.
Cons: The bearded guy at drop-off was the most thorough person I've ever seen in car hire. He checked every inch of that car, even underneath. He even tried to charge us for a tank that was 99% full at drop-off, the same as we had picked up. Then, after half an hour of stress trying to find our photo of proof, he tried to pretend to be nice. He wasn't. He also wouldn't allow us to drop off the car at the same time we picked it up.
Cons: I didn’t get my insurance back, yet the office said it would be back in matter of days.
Pros: Fast communication
Cons: They charged big amount of money for a negligible (almost invisible) bend of doors. Not sure, if it didn't exist when a car was rented. They also charged additional 2 days rental cost for "Vehicle stoppage to repair the damage". Lucky me, I had an insurance at DiscoverCars
Pros: Friendly and helpful staff
Pros: The personnel were very efficient. There isn't anything in the airport indicating where the kiosk is
Cons: 1. No manual in the car 2. I wasn't able to cancel my reservation earlier without paying for the full price
Pros: Upon our arrival at the airport we had to go to Lost and Found to report our baby seat which stayed behind at the airport we took off . In result, we were a bit late for the pick up and explained our unfortunate situation, and reason for the delay . In response , Magic Island Team offered us a free of charge baby seat during our rental period and also waited patiently for us despite the delay.
Cons: Nothing to add.
Pros: They are fantastic people
Pros: The people running this service are scam artists and attempt to defraud.
Cons: Already complain/ report this situation and still waiting to solve the issue. Never got the service and asked for refund.
Pros: Fast and friendly service. The car was brand new, excelent.
Cons: There was a miss comunication between Discovery car and Magic Islands. I asked for a delay in pick up for Discovery cars, it was confirmed (was only recorded in vaucher by my request, should be by defaut ...) and Magic Islands pick up service was not aware of this change .. Aynway we was able to quit at initial hour from airport. The return of deposit is slow .. After 1 week i do not received it yet.
Pros: Car was in a good condition and was really clean.
Cons: I returned a car 28th of January and Magic Island employee took it and said it is absolutely Ok, but did not give me a paper confirmation of that. They still have not given me back deposit 1200 euro and don’t responding to my e-mail.
Cons: After couple business days, my secure deposit of 1200 euros hasn’t been ree
Pros: By far, the worst experience I have ever had renting a car. Staff were unwilling to helpe find a solution to leave with a rental car. I ended up paying for a rent I couldn't even use.
Cons: Staff were horrible. Coordination between Discovery Cars and Magic Cars was terrible. The rental ended up failing and I lost $100... Because Magic cars wouldn't let my place a deposit with the car I used to book the rental. Terrible. Just terrible.
Pros: The car was ok.
Cons: The infant car seat was old and battered, and didn't have ISO-fix so the safety standard was much below my expectations.
Cons: flight was delayed by 2 hours and they cancelled my reservation had to book another car
Cons: Magical Islands provided a very bad service: when I returned the car, they went to the maximum detail when checking the car and charged me for damages that are related to normal usage (which weren't even checked when I picked up the car). Besides that, the staff was not polite and not professional.
Pros: Nothing -- they were awful.
Cons: The car was not ready at the arranged pick up time and the representative had no knowledge of my contract. The service was rude, had an unexpected parking charge of €4.50 just to be dropped off at the office and absolutely did not trust the company for one second.
Pros: Quick pick-up and drop
Cons: Have to delivery washed and cleaned , the doesn’t have a spare tire.
Pros: Very friendly and fast, my flight got delayed and arrived very close to closing time of the agency and they were waiting for me.
Cons: nothing just thing that the deposit is high
Pros: Magic Islands is a con company, added 3 damages to the car return form afterwards to fleece me of €1200. I've see end original pic of the form when I returned the car and damages which they added afterwards. They are thieves who fleeced me of my money,
Pros: Nothing. They provided a filthy car and refused to take any responsibility for it. The importance of cleanliness during the pandemic seems to have passed them by. They are the most unprofessional car company I’ve ever dealt with.
Cons: Dirty car and charged me an extortionate amount for a tiny scratch on the wheel. I asked to show me the price list and they couldn’t. They are a scam.