Magic Islands Rent A Car at Ponta Delgada Airport

Pros: Economy of our time. Everything is clear for client. Very good prices of rental.

Cons: Everything was OK.

Pros: Very efficient, would definitely use again

Cons: We didn't realise we would be taxied to our car, not a problem but didn't read this anywhere beforehand so wasn't sure what was going on when we all got in to the transit.

Pros: Everything was fine👍

Pros: Very good. Car was bigger than the one we booked. Staff courteous and proffessional.

Cons: They actiuall take the bond off your card, then credit later. Results in a loss of money due to charges and exchange rate. Should "block" payment, like other companies.

Pros: Friendly staff

Cons: Efficënt staff

Pros: friendly staff, reasonable price

Cons: everything is fine

Pros: It was quick and professional

Cons: I would like them to show what other cars do they have in the fleet for the same class of cars. Because I was supposed to get a Mercedes Class A but ended up getting a Skoda Rapid, wasn’t what I was expecting

Pros: Very bad with fully insurance

Pros: Super friendly

Pros: Perfect cars great price very nice people

Cons: Inconvenient pickup at the airport - they dont have a desk

Pros: They are really kind and the car was perfect

Pros: Low price, good car

Cons: The office is not directly at the airport

Cons: They were only supposed to block a balance off on my credit but instead ended up taking the money and having to return it back on to my credit card. I ended up losing $60 on the transaction due to foreign exchange conversion.

Pros: relação preço qualidada

Pros: The car was reasonably clean.

Cons: - We felt disdain from the man that checked us in. - Deceptive answers to questions. - Charged us over 200 euro for a small scuff on a wheel rim which I suspect was already there. - Not the car we ask for.

Pros: Price

Cons: The car pick up took too long and is not occuring on airport facilities. We needed to be transferred by shuttle to magic islands facility. The car was badly cleaned, had a lot of scratches and defects The dropping off was scheduled to an out of hour (5am) and the agency staff arrived late and very close to our flight time.

Cons: Accussing us of making a scratch which we did’t and was almost invisible.

Cons: Unclear info how to pick up the car. They send instructions wait at car park p5, but pick ups you at p6 :-/ Expensive upgrade to better insurance - 50 eur/day, while whole rental cost 50 eur for 4 days

Pros: The type of vehicle was nice.

Cons: They charged me an additional 100 Euro when the contract I signed 25 Euro, as applicable.

Cons: After we picked up the car one of the employees of Magic Island car rental used the information from the car form to look my friend (women) up on Facebook and started sending her messages multiple times. I’m sure this is against the European privacy laws for company’s. When we delivered the car back he brought us to the drop of point at the airport but he drove really fast and unsafe. Would not recommend this company.

Pros: Nothing.

Cons: Unpleasant. Didn't feel trust worthy.

Pros: They waited for us after office closing time, fast check in and out, polite and professional.

Cons: The car was old, with many miles on it, quite a few dents and very smelly. If they could improve the cleanliness and smell of the cars, age and condition can be overlooked.

Pros: The company didn't accept my card to pay the deposit (1200 euros) and, as it was 8pm, the person who managed the reservation was rushing us and didn't propose alternatives, other than paying 80 euros per person and per day to enable one of my friends to make the reservation and drive the car instead of me. We couldn't get back our reservation money (~140 euros). We went to another car renting company in the airport, which let us pay easily the deposit (only 100 euros) and where very helpful.

Cons: The rush, the absence of help and understanding and the very high deposit.

Cons: Dropped car off after taking child seats out and was charged $100 because of slightly dirty car. Not told this was a charge until “reading the fine print”

Cons: As others have noted, when dropping off the vehicle magically damage is found on the tire of all places. We were not told to inspect the tire at our initial pickup because who would think to? The tire that is subject to the most wear and tear. I urge you do not rent from this place. Save yourself the aggravation.

Pros: The se4vice, the car, the friendliness of the staff.

Cons: /

Pros: Quick

Cons: Took a few queries in the terminal to determine where we had to go to pickup the car

Cons: Car was not what we ordered I.e. we ordered a jeep and got a B class low slung Mercedes. Nice car, but not ideal for the roads on the Azores.

Pros: The car was not the car I had ordered but it turned out perfectly fine.

Cons: Cheap and easy to find.

Pros: Everything went smooth.

Cons: The car was running low on oil on the second day, so had to take it back to fill it up, but not a big deal overall

Pros: The staff were nice and efficient. The car was nice.

Cons: Nothing, they were great!

Pros: Agents pleasant. Not out to find fault / rip you off

Cons: nothing really

Cons: The company refused to return my security deposit despite informing me that the car was returned in perfect condition. They stole 1200 euros from me and told me to ask my bank to refund me if I wanted my money back.

Pros: Efficient, honest and friendly agents

Cons: Took about 30 mins to pick up, but that's because there is just one guy at the desk... Also, I expected the car to be cleaner

Pros: Easy and quick

Cons: Could have been more clear where needed to walk to to find car park area 6

Cons: No one was there when returning the car, had to call and wait

Pros: Staff very friendly and helpful.

Cons: When returning the car, the company representative found defects under the car that were not checked at all upon receipt, very sad to close deposit on a small dent on the bottom of the car!!!

Cons: Dont trust them. Received a big van which I didn't order, that I couldn't drive it in the narrow roads of the island. I paid for a luxury car and received something that can't be driven.

Pros: quick service

Pros: I really liked the hybrid fiat panda car. It was the best choice to drive with this car. It is narrow (on islands are always narrow roads) and do not consume much gasoline.

Pros: The attention of the personal

Cons: The time needed to recover the fee

Pros: Fast.

Cons: The car was not very good with gears and motor but we managed it.

Pros: The guys were able to solve the situation

Cons: In 21 century the credit card is the only way to pay the security deposit

Pros: Attention to detail, honesty, friendliness, helpfulness. Amazing car for the week couldn’t have expected any more thank you for making our holiday even better

Cons: Nothing

Pros: The girl at pickup was prompt and gave us a good car, the best we had in the Azores.

Cons: The bearded guy at drop-off was the most thorough person I've ever seen in car hire. He checked every inch of that car, even underneath. He even tried to charge us for a tank that was 99% full at drop-off, the same as we had picked up. Then, after half an hour of stress trying to find our photo of proof, he tried to pretend to be nice. He wasn't. He also wouldn't allow us to drop off the car at the same time we picked it up.

Cons: I didn’t get my insurance back, yet the office said it would be back in matter of days.

Pros: Fast communication

Cons: They charged big amount of money for a negligible (almost invisible) bend of doors. Not sure, if it didn't exist when a car was rented. They also charged additional 2 days rental cost for "Vehicle stoppage to repair the damage". Lucky me, I had an insurance at DiscoverCars

Pros: Friendly and helpful staff

Pros: The personnel were very efficient. There isn't anything in the airport indicating where the kiosk is

Cons: 1. No manual in the car 2. I wasn't able to cancel my reservation earlier without paying for the full price

Pros: Upon our arrival at the airport we had to go to Lost and Found to report our baby seat which stayed behind at the airport we took off . In result, we were a bit late for the pick up and explained our unfortunate situation, and reason for the delay . In response , Magic Island Team offered us a free of charge baby seat during our rental period and also waited patiently for us despite the delay.

Cons: Nothing to add.

Pros: They are fantastic people

Pros: The people running this service are scam artists and attempt to defraud.

Cons: Already complain/ report this situation and still waiting to solve the issue. Never got the service and asked for refund.

Pros: Fast and friendly service. The car was brand new, excelent.

Cons: There was a miss comunication between Discovery car and Magic Islands. I asked for a delay in pick up for Discovery cars, it was confirmed (was only recorded in vaucher by my request, should be by defaut ...) and Magic Islands pick up service was not aware of this change .. Aynway we was able to quit at initial hour from airport. The return of deposit is slow .. After 1 week i do not received it yet.

Pros: Car was in a good condition and was really clean.

Cons: I returned a car 28th of January and Magic Island employee took it and said it is absolutely Ok, but did not give me a paper confirmation of that. They still have not given me back deposit 1200 euro and don’t responding to my e-mail.

Cons: After couple business days, my secure deposit of 1200 euros hasn’t been ree

Pros: By far, the worst experience I have ever had renting a car. Staff were unwilling to helpe find a solution to leave with a rental car. I ended up paying for a rent I couldn't even use.

Cons: Staff were horrible. Coordination between Discovery Cars and Magic Cars was terrible. The rental ended up failing and I lost $100... Because Magic cars wouldn't let my place a deposit with the car I used to book the rental. Terrible. Just terrible.

Pros: The car was ok.

Cons: The infant car seat was old and battered, and didn't have ISO-fix so the safety standard was much below my expectations.

Cons: flight was delayed by 2 hours and they cancelled my reservation had to book another car

Cons: Magical Islands provided a very bad service: when I returned the car, they went to the maximum detail when checking the car and charged me for damages that are related to normal usage (which weren't even checked when I picked up the car). Besides that, the staff was not polite and not professional.

Pros: Nothing -- they were awful.

Cons: The car was not ready at the arranged pick up time and the representative had no knowledge of my contract. The service was rude, had an unexpected parking charge of €4.50 just to be dropped off at the office and absolutely did not trust the company for one second.

Pros: Quick pick-up and drop

Cons: Have to delivery washed and cleaned , the doesn’t have a spare tire.

Pros: Very friendly and fast, my flight got delayed and arrived very close to closing time of the agency and they were waiting for me.

Cons: Nothing

Pros: everything

Cons: nothing just thing that the deposit is high

Pros: Magic Islands is a con company, added 3 damages to the car return form afterwards to fleece me of €1200. I've see end original pic of the form when I returned the car and damages which they added afterwards. They are thieves who fleeced me of my money,

Pros: Nothing. They provided a filthy car and refused to take any responsibility for it. The importance of cleanliness during the pandemic seems to have passed them by. They are the most unprofessional car company I’ve ever dealt with.

Cons: Dirty car and charged me an extortionate amount for a tiny scratch on the wheel. I asked to show me the price list and they couldn’t. They are a scam.