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EXER at Malta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Instructions on voucher were completely wrong. Could not find agent or meeting place. No one was in arrivals hall to meet and greet and even the contact telephone number was wrong
Pros: The staff were mostly friendly.
Cons: This is the first and last time I will choose a cheaper hire company, they rip you off and do it to every customer. There was no-one there to greet us at the airport, they were late, the car was in an appalling condition. The key fob was broken, the tyres were almost worn bald, there were so many warning lights on the dashboard. The advisors shrugged and said ‘that’s just how it is’. The fuel tank wasn’t full, the car had multiple areas of damage covered by a layer of paint.
Pros: We were given a battered car, with scratches and dents all over it. We took photos of the car before we took it away but unfortunately failed to take a photo of one small panel. When we returned the car the company claimed that the scratch on that panel was not there before. We got insurance before we took the car away, however the company took £1,000 from our deposit and would not deal with the insurers who were willing to pay for the scratch. We can’t recover that amount from the insurers.
Cons: Nothing. They stole £1,000 from our deposit for a small scratch which was very likely on the car before we collected it, given the state the vehicle was in. Unfortunately because we did not take photos of that specific panel of the car we could not prove otherwise. The car was in a terrible state when we collected it. Would not use again or recommend.