Sun Car Rentals at Malta Airport

Pros: there was nothing to like

Cons: I rented "Fiat New 500 or similar Mini" expecting to get new car, either 500 or similar. Was given basic spec, Hyundai i10. I specifically selected from option "New" so to have car with Android auto etc. Car had very bad automatic gearbox, hard to drive, almost dangerous. Was stalling going up the hill. Agent was not helpful. At booking desk they tried to sell us cheaper deposit option which would cost additional 20 euros per day. Car was given to use 45min after rental time start time.

Pros: nothing

Cons: everything, we arrived over the window for collection and were told the car wasn't available anymore, despite this not saying it on the voucher. the car was in awful condition

Pros: The car was clean and dropping the car back was easy

Cons: Waiting time to pick up my rental was over an hour, car was not even remotely close to the size I requested. I needed an suv and was given a small hatchback that was covered in marks and scratches. The coating of the deposit was unreasonable and was charged without a choice of cancelling the rental

Pros: Easy to deal with and quick pick up and drop off

Cons: Car wasnt in best of ways tbh but was perfectly adequate for a short hire.

Pros: Price and easy pick-up

Pros: Nothing

Cons: Car was a right state so much body damage the left hand side of the front bumper was cable tied on!!!

Pros: Very easy access from the airport.

Cons: We had an hours long wait to pick up the car. There were two agents on one desk processing the pickups. It was obvious that one was on training. It would have been helpful if an other desk was open.

Pros: The phone agents take the time to explain. The agents who handle vehicle inspections at pick-up and drop-off The condition of the car.

Cons: The agency refused to add a rental day through the DiscoverCars website, claiming that the vehicle wasn't available since there was only a 2€ extra charge, but on-site, they had the option to do so for an additional 48€! The agent at the office didn't fully explain everything before charging us, including the option to refuse the 40€ gas fee.

Pros: Drop off was simple and quick

Cons: Hard to find, as office is poorly signposted. I didnt getr the car I ordered, I ordered a specific car because I was transporting my elderly parents and wasnt happy not to get what I ordered.

Cons: La mujer de la agencia es muy maleducada, el coche que nos dejaron estaba abollado por todas partes, incluso las llantas.

Cons: We had to wait for 2HOURS for pick up because their operation takes incredibly long due to the poor capacity.

Pros: Helpful & efficient

Pros: Was pretty easy to find. Quick drop off

Cons: Way too long to collect car

Pros: Nice new car and very helpful gentelman at the desk

Pros: Good service at a good price

Pros: Quick and fast service

Cons: the clutch was in poor condition, which reduced driving comfort

Cons: La grossièreté des agents et l'état des voitures (2 voitures sur 3 étaient en état lamentable, voire dangereux).

Pros: Unfortunately, nothing good

Cons: The person at the desk was extremely rude

Pros: Quick and efficient. Open until we arrived well outside business hours.

Cons: We rented 2 cars and 1 9-seater van. The van was excellent, quite new and ideal for our needs. Both cars were old, over 100,000 km and rather tired. However, the did the job and were good value.

Cons: See previous response

Cons: Waited in a line for an hour to get the car. Agent was doing everything on paper and just wasted our time. Car was old, had done 80 000km. Gear knob was cracked and kinda coming off. Also they gave me the car with 1/2 tanks of fuel. Meaning I returned the car with more fuel than I used. All rentals are supposed to be full to full I assume so this annoyed me. Just overall not a good experience.

Pros: Nothing

Cons: They didn’t gave me what i payed for, the car was faulty , attitude of the lady when picked the car, client service a mess…

Pros: Excellent , quick ,value no hassle

Pros: Fast

Cons: Fuel policy. I did not manage to ask why I had to pay so much for fuel. Also, we rented child seat, which was not in a very good condition and it was not clear how to add it safely to the car.

Pros: Easy return

Cons: Scamed by price. Different Coasts then announced

Pros: Nothing

Cons: Deliberate cheating on customers.

Cons: They told me that they had put half a tank of petrol in the car and that I can return it empty. They then charged me £40 for the petrol. An unusual process that I wasn’t advised about upfront. It was only when I queried the amount they were wanting to charge me on pick up that they said what the extra money was for. The window on the driver’s side was broken and would not close fully causing a draught.

Pros: Great service from start to finish, excellent communication throughout

Cons: Ukryte opłaty na start. Przy płatności kartą debetową trzeba wykupić dodatkowe ubezpieczenie, ponadto niepraktyczna polityka paliwowa, trzeba wyjeździć całe paliwo, a proste że to nie zawsze możliwe. Auto w słabym stanie w dodatku brudne. Obsługa sprawna jednak arogancka.

Pros: Couldn't deliver an automic as ordered. So we didn't get a car.

Cons: I was charged more than quoted, given a basic small car even though I booked a mini crossover. When I raised this with the person giving me the car they couldn’t have cared less! The car was damaged on 3/4 quarters… the agent who took my details didn’t explain the charges, offered us extra protection which we declined but now appears we may have been charged anyway!

Pros: Clean car.

Cons: Hidden costs, rude agent, 40€ for 1/2 of small petrol tank…!!!

Cons: The agent was terrible rude at us, we haven't read he part that we had to prepaid a full gaz tank, and he didn't have the patient to explain that to us, he started shouting at us and our children started crying because they were afraid, it was terrible situation for us , extra charges and no explanation at all,

Pros: Friendly staff

Cons: Unnecessarily long withholding of deposit, lack of age appropriate child seats (or terrible quality)

Pros: Nothing

Cons: Worst car ever and a rip off charging us extra when picking up never again!!!!

Pros: fast and easy return process

Cons: Nothing to mention

Pros: Nothing

Cons: Everything

Pros: Good car for a good price

Cons: Did not like the half-to-empty fuel policy. Did not like the blockage of 3600€ despite using credit card

Pros: Competitive price

Cons: Unexpected costs. Fuel Policy (medium to empty). Total full cover not possible

Pros: Not a lot.

Cons: Rude attitude. Deceptive charges. Faulty car.

Cons: Never again with this company. They charge ridiculous fees, like around 30 euros for airport entry or 40 euros for half a tank of fuel!!! None of these fees are, of course, mentioned in the terms and conditions. On top of that, we got a different car than we had ordered, and it was completely battered. Fortunately, the refund to the credit card went smoothly.

Pros: Nothing

Cons: Explained earlier

Pros: Nothing. This was only a scam and they wanted to chargé me for everything.

Cons: Additional charges they wanted from me - they charged me 50 euros for administrative fre to pay my 23 euros fine for parking. They charged me 25 euro for returning car at 7;30 a.m and wanted to chargé more in case i am late. I had to pay in the office for half tank of fuel, which was more expensive than in the petrol station. And they manipulated with tank, so the indicator of fuel was responding with the delay. I tank the car for 30 euros and the indicator did not move at all.

Pros: Very poor. The check-in clerk plus there is no signage as to where the check-in office is!

Cons: The people in the garage were efficient and polite.

Pros: Nothing

Cons: I had a very unpleasant experience with one of the employees at Sun Car Rental. She was hostile, rude, and unprofessional throughout our interaction. After we signed the contract, she practically threw us out of the office, opening the door wide and commenting that other customers were waiting. This left a very bad impression and made the whole experience uncomfortable. I expected much better service.

Pros: Would mark '0' if option was there. The company failed to provide us the minibus at Malta Airport. We had to arrange a taxi ourselves at 11pm as they said it was none of their business. Only for them to deliver the minibus one day later. Car broke down on 3rd day. No replacement vehicle offered. Again missed our last day of rental and had to arrange a taxi for ourselves to the airport. AVOID AVOID AVOID!

Cons: Person on the Assistant line was rude and unhelpful. Told me that he would charge us for a burnt clutch without seeing or inspecting the car. My friend is a mechanic and clearly the car had a faulty gearbox. Had to pay €100 euro for recovery even though the roadside assistance was free and included in our rental agreement. They simply don't care and don't even have basic customer service

Pros: Rápido y la oficina estaba abierta a las 12 de la noche, cosa que fue práctica ya que nos movieron el vuelo.

Cons: Cuando llegamos el agente llamado “Menkel” que nos atendió estaba discutiendo con otros clientes, de manera muy agitada, casi llegan a los golpes. A nosotros nos atendió después de eso, el estaba muy acelerado y desconcentrado. Nos pasó las llaves del auto y no nos acompañó al auto. El auto estaba en muy mal estado, la caja de cambios dura, el asiento con quemaduras de cigarrillo, muchos choques. Eso si era funcional! No nos falló y en bencina era económico.

Pros: Good car, nice guy handling the cars in the parking basement (Indian/Asian looking).

Cons: Hard to find - tiny representation in an office with ten other representations. Way too high car deposit. Pick up half full and return tank empty policy which is just another scam.

Pros: They need to get a cleaner in to sort they motors out

Cons: I purchased a waiver insurance policy with Discover and was under the impression that I would only need to pay a £600 deposit. However, when I arrived, I was informed that I would actually need to pay a deposit of £4500. To reduce this amount to £600, I had to pay an additional £140. They mentioned that I would need to file a claim with Discover in case of any incident. This differed from my previous experiences with car or van rentals Please contact me on this at fractionsdirect@gmail.com

Cons: 40€ of gazoline for half of the tank at the pickup when the price per litter is about 1,30€ is a joke. Airport fee + service fee also was a joke, we were about to pay only 21,50€ at the desk for the rest to pay well told by Discovercars but we end up paying 100€ of taxes and taxes out of nowhere

Pros: the lady super at the desk. thank you again for the upgrade

Pros: Never like. Expensive price remtal car

Cons: Expensive price rental car. Scam fuel price 40€

Cons: I didn’t get a booking number? I have tried to contact you for a refund but have had nothing. Turned up at the desk after queuing for an hour only to be asked where my booking number is. I was not emailed one anywhere. I ended up renting from elsewhere. I have tried to contact you to no avail

Cons: I was charged a ‘location’ fee which was apparently part of the rental agreements Ts an Cs but when I read through the voucher issued there was nothing mentioned - I still don’t know what this fee is for?

Cons: Was given a different car from what I selected so could have saved alot of money just booking a cheaper model, car was covered in dents and scratches which they tried to avoid marking on the paperwork

Pros: cererea noastră a fost acceptată pentru proprietate, ne-au dat chiar și o mașină mai mare pentru bagajele noastre

Pros: They were friendly, efficient and were great at communication before the rental

Pros: Nothing

Cons: They ask for fuel fees 40€ extra And the refund for amount blocked by the visa card take to week to unlock

Pros: express approach

Cons: rear bumper was broken

Pros: Quick response and help. Very direct and helpful.

Cons: The car did not have radio/bluetooth.

Pros: The lady Angie was very helpful.

Pros: car requested was not ready but they gave us a free upgrades

Pros: free upgrade on collection

Pros: Nothing

Cons: Car tyre was flat on the second day. Told to change the wheel and get the tyre repaired. Took tyre for repair Informed tyre had a bad repair before and needed a new tyre. Sun cars said take it to another place who repaired it. Took half a day out of my Holiday. Four days later, arrived at our destination with a different flat tyre. Told again to change it and get it repaired. it was Sunday nothing in the vicinity open. On inspection tyre very worn. Back to hotel not risking another puncture. D

Cons: I was over charged for the amount of fuel they put in it

Pros: They were ok in my case because i took from them the full insurance. I took that because of their reviews.

Cons: I didn’t like their policie with half a tank of fuel for 50 euro. That fuel costs max 25-27 euro.

Pros: Nothing.

Cons: Departing late from Athens flight to Malta I noticed in advance the agent on Whatsapp customer service number that we will have some flight delay. The flight was supposed to arrive at 5:35pm but got there at 6:20pm. He told us right away that we will have an out of office fee for picking up the car after business hours. Even though on 4 different online platforms, their business hours say they close at 8:30pm. As we arrived at 7, some agent was napping on the desk. (No more space to write more)

Pros: Service was fast

Cons: Price change, no information.

Pros: Nothing

Cons: It was probably the worst experience that I have ever had when renting a car. Initially, it was difficult to find their office as it is part of a car rental group and wasn't noted in the map. Then, I had an issue with my credit card (it was a bank issue) so we could only pay by debit and the agent took advantage of our confusion/agitation and made us pay more without even informing us. Please avoid Sun Car Rentals and it is such a pity that Discover Cars is collaborating with this company!

Pros: guter Servicee

Pros: guter Service

Pros: kein Druck, ihre Versicherung abzuschließen

Pros: Price

Cons: They don't have their own car park, they rent it from other companies. I chose one brand of car and they gave me another, if they don't have what I chose, they should give me a higher class car, unfortunately. We received a car with incompletely attached lights and other body parts.

Cons: Half to empty policy was quite a BS - half tank of gas for 40 EUR, what a rip off! And no way around it. Also dealing with the company - very difficult. We were waiting for the car for over an hour.

Pros: This is a scam business

Cons: This is a scam business

Pros: good service very cheap price

Cons: nothing to complain

Pros: Nothing

Cons: Many hidden fees. The rental car company basically told us we wasted €100 buying the full insurance through you because it wasn't valid at all.

Pros: honest company and understandable in difficult situations

Pros: first time i find a representative speak Spanish

Pros: Quick and efficient

Cons: Company wasn’t on the board. Took some time to find the desk to pick up the car.

Cons: Que te obligan a coger el coche mediado el depósito y devolverlo vacío y te cobran 40€ cuando con eso llenas el depósito

Pros: Not much

Cons: The desk is hard to find. Had to wait 30 mins for the car as it wasn't ready and the car was old and full of faults.

Pros: Quick pick up, Quick drop off.

Pros: Forced me to pre-pay the fuel even though thats not common at all. And it was a rip of price - extra 70% from regular price

Cons: Everything

Pros: Easy to return

Cons: The behavior of the front desk guy was appropriate. He was like he was doing it just because he had to. There was a problem with the credit card and i dont know if it was a coincidence that the couple before had the same problem and we had to pay extra 60€ because we had to use our debit card

Cons: I was forced to pay extra for the fuel at the picking up.

Pros: Simple process no hard oversell on insurance products.

Cons: Car had lots of dents and scratches so have to spend time making a detailed video not to be stung on return , however the assistant also spent time properly marking the faults on the paper work. Have been advised 14-21 days for deposit refund - most companies can do this is a few days (immediate unblock) so hope I won’t be waiting any longer than stated

Pros: The service was horrible! The woman who spoke with us, was super rude! She didn’t want to listen to me. I had to pay two times. I never had a problem and a service like that.

Cons: They said that my deposit will take about two weeks to receive back.

Pros: Cheap and easy

Pros: Quick drop-off.

Cons: Many hidden extra costs, such as petrol. They also didn't list debit cards on their list of cards that aren't accepted, and when we arrived we had to pay a heavy fee just to be able to put the deposit on the debit card. They didn't take us to the car so we spent a long time walking around the car park trying to find it. When we returned the car they did a thorough inspection, seems as though they were looking for anything they could to charge us an extra fee. Also extremely strict about droptime