Autounion at Malta Airport

Pros: It was a seamless transaction.

Cons: I can't think of anything I didn't like. It all went very well.

Pros: So fast wheh taking and very polite!!!

Cons: Raiting 9+ for me. Maybe the big deposit, but probably left driving is the reason!!

Pros: Easy and friendly, have rented once from them before.

Cons: Car wasn't very clean inside when I picked it up.

Pros: Helpful staff at pick up.

Cons: No reply on the reason for holding 400€ for a week.

Cons: When we picked up the car we were not informed about the alleged faulty tank indicator (that it allegedly does not show correctly remaining fuel in the tank). At the pick up we marked with the agent the level of fuel in tank at 5/8. After the drop-off they were lying that we knew about the so called faulty indicator and that we should deliver a full car tank, despite the fact we filled the car to the 5/8 level as agreed in the contract.

Pros: Alles verliep zoals gepland.

Cons: Jammer genoeg geen extra's deze keer.

Pros: Quick and easy service

Pros: all worked well, car was very clean, low mileage and well prepared.

Cons: Nothing really, Only one comment regarding the office opening times, Discover cars show opening times only to 17:00, but Autounion website says 20:30 at Malta airport. I confirmed this with Autounion as our flight was arriving after 17:00. 08:30 - 20:30 is correct office opening time at the Airport. Outside of these times there may be a 35Euro pickup charge

Cons: Grumpy car checker

Pros: Friendly staff, car was very clean at pick-up. Easy check in/out.

Cons: Nothing

Pros: good and friendly staff

Cons: high deposit

Pros: Easy collection and drop off

Cons: The info about how to find the rental car office was really crappy. A map or clear indication to come out of the airport and turn right towards the multistorey car park would be useful

Pros: Everything was as promised. A good experience overall.

Pros: Everything

Cons: The car was a bit run down. It might need a service?

Pros: Very friendly

Pros: Overall service was good, quick and efficient.

Cons: Nothing.

Cons: The car offered by AutoUnion had an issue with the fuel level indicator. When I picked up the car the indicator showed about 7.5/8. The agent said that it is full and that I should not worry. Before returning the car, I filled the fuel tank until automatic stop of the fuel pump, but then the fuel level indicator only showed about 7/8. I brought this to the agent's attention at drop off, but still got charged for not returning the car with full tank.

Pros: The pick-up went quickly and I received an almost new car

Cons: Everything was perfect

Pros: everything good

Cons: liked everything

Cons: They scammed me afterwards, charging my credit card for damage already there. I filled 2 police reports for fraud. Auto Union does not reply but simply charges my credit card. Since I have clear and dated pictures of the car before and after my rental, and they send me an old, edit and not dated picture of the car without any scratches, they know they're wrong and purposely mischievous and fraudulent. They are messing with people and I will take this high up until they correct and apologise.

Pros: Car was clean

Cons: Old rental car, carrental office is far away from arrival / departure (different building long walk and not easy with much luggage)

Pros: Very quick and efficient

Pros: - friendly - nice staff

Pros: quick pick up and able to get the car at 2am

Cons: The first car was a lemon. Next morning the battery went flat and we took it back. The AA guy looked under the bonnet and said this car was dangerous. We took it back and got another, even older one (CD player in car!) with lots of dents. The first gear and brakes failed when we drove up the ferry ramp and without the handbrake we would have crashed into the car behind us. We were charged the full amount for a dent we didn't knowingly make but all previous dents were never fixed!

Pros: Coutreous staff quick pick up and drop off times. I was not pressurised into buying any extras that I did not require. Received a car in a superior category to the one I booked with no extra charge.

Pros: First offered car was not useable (especially the tires were in very bad condition, but also the car was battered), after my complain the 2nd one was OK.

Pros: Polite and quick.

Cons: Nothing.

Pros: Everything was quick and easy

Cons: Everything was fine

Pros: Friendly staff, easy transaction

Pros: I liked the easy way to find office, picku up and drop off the cars. Full to full tank is great too. Staff were very helpfull.

Cons: The tire preassure was low, so we had to deal with it. Also not all the scratches were in protocol, but we made pictures and send them to office. We could smell a smoke inside, but that was gone in 2days. I do not like, that is takes 3weeks to get back deposit blocation on my credit card...

Pros: Quick drop off of vehicle.

Cons: There was an argument between a customer and the woman working at the desk when we arrived. Not sure what it was about but she seems quite rude.

Pros: Very quick handover

Cons: Nothing

Pros: Everything went very smoothly, as it should but does not always.

Pros: Clear instructions and pretty new car.

Cons: The car had some dents and scratches when we received it. However this was noted beforehand.

Pros: The staff, the picking up and drop off service.

Cons: No service provided! Autounion was not open and I was directed to “1st” car rental next door so I cannot rate Autounion!

Pros: Friendly and very efficient staff

Pros: Easy pick up and return without meticulous scratch search.

Pros: I got a better model than what I booked. Awsome.

Cons: Everytime I used the car, there was a notification that it was needed for an oil change and the tyre pressure was low. Apart from that all good.

Pros: No body at desk for checkin out

Pros: Flexible and friendly

Cons: There was no one available to check the car and verify its condition when I returned it.

Pros: It was cheap and had 2 drivers by default.

Cons: The description of the pickup. The sign was an a4 sheet on the desk of another company.