Ok Mobility at Malta Airport

Cons: We charged 124 Euro extra for insurance that was absolutely unnecessary but since the agent gave us to options the first was cancellation, it made us to pay extra fee

Cons: We emailed them about the warning sign on dash board as soon as it showed up but they were difficult to get hold off through mail or phone. We waited 1.30hr to get the car, we nearly missed the last ferry to another island

Pros: Drop off was quick but not a lot else to laude here.

Cons: Extremely poor service on pick up. Slow and would not see us for about 15 minutes. We were left waiting at the desk. Lots of issues with the car that were not recorded. Lots of reviews claiming that random charges were applied to peoples cards etc after drop off. Overall made me extremely anxious that I was going to lose money despite taking very good care of the car. Car also developed a flat within 2 days of pickup which I had to sort..

Pros: Nothing, they did not provide a car lol

Cons: they should change business

Pros: price, the car itself

Cons: waiting for the representative at pickup. the car also had an issue with a side view mirror that was not mentioned (however, not easy to spot, still very unpleasant to acknowledge).

Pros: Car was horrible. Breaks but safe, I ordered an auto car and company gave me a manual. Car needed a service the engine ran poorly

Pros: Handy being at the airport.

Cons: Pick up sheet didn't have existing damage indicated and we were expected to spot everything and take photo's for if they tried to blame us at drop off.

Pros: The car was clean and functional.

Cons: Pickup procedure was confusing. Policies inconsistent. Customer Service unresponsive. Paid a parking ticket before I even had a chance and charged me e50 for doing so. WHAT A RIPOFF !!!!

Pros: Nothing.

Cons: The local contact phone number was unavailable (a Spanish number for a Maltese supplier!), and the office was shown on our paperwork as being open until late (it wasn't!).

Pros: The check-in agent was very friendly and helpful.

Cons: The attitude changed when I informed them that I had my own excess insurance and on returning the car I was hit with bogus additional "cleaning" charges. The manager was agressive and rude when challenged

Pros: Efficient and easy to deal with

Cons: The car really need a good service, it was sluggish and could have benefitted from some attention even though it only had 16K miles on the clock. But overall the car was clean.

Cons: Time it took because your system kept crashing , poor adminstor was so busy , getting abused from everyone,air conditioning didn't work,over charged for extra petrol

Cons: Poor car, bad condition mechanically,

Pros: Nothing

Cons: Was charged additional €50 on pick up

Pros: It’s a shame . I didn’t had my car and you keep my money

Cons: It’s a shame . I didn’t had my car and you keep my money

Pros: Almost nothing

Cons: Inflexibility

Pros: NO

Cons: EVERYTHING

Cons: I don’t receive support from them.

Pros: Nothing you guys are a shameless company

Cons: Nothing even worse

Pros: Sales person was great and helpful

Cons: Payment options provided by rental company. Credit card did not work, and all plans were like destroyed in a moment.

Pros: The representative I met when I collected it was great; the person I returned it to was brusque and not particularly friendly.

Pros: nothing

Cons: they only accept credit card for deposits

Pros: Staff was very friendly

Cons: OK Rent a Car was not able to provide ordered car. Tried to sell me a smaller car incl. insurance (I already had a discover cars insurance) as a "upgrade". Was not able to accept my debit credit card for deposit. Hotel I checked in at the same day was abet to...

Pros: It was a good experience

Cons: all was fine thanks

Pros: The price was okay - but nothing else

Cons: Which service?

Pros: Nothing!

Cons: Car inspection lights were on all over, I told the guy about this, but he didn't care.

Pros: Speed of service

Cons: Couldn’t find them at first

Pros: Quite efficient

Cons: No ability to accept anything other than the customer's credit card for money.

Pros: When we picked the car up the car had lots of scratches and had the odd small dint. But unfortunately he missed a crucial thing the passenger mirrow which was smashed to hell. (Pictures for proof) we did ask him for a car change but he said that’s nothing that’s what car a like in Malta! I did ask to speak to a manager but he said just complain to the company I book it with!

Cons: The 2 agents was not helpful to say as they was only in the company 3 days at the most.Not saying anything wrong which everyone as to learn but be polite with too. I was rather disappointed on arrival at the desk as we was booking in they, stated after doing the paper work we was having a Fiat and not a Nissan Juke which I was hoping for as booked and again a disappointed before our vacation started. The car was ok to say in the end good on diesel and quite spacious as needed for my hubby.

Pros: Good value

Cons: Queue to drop off then go and inspect the car. Took too long.

Pros: Nothing

Cons: Everything

Pros: Quick drop off

Cons: The car was in bad condition with dents and missing wing mirror cover. Also I didn’t have a credit card so had to pay full cover

Pros: Staff polite.

Cons: Car not cleaned or sanitised. Multiple damage on car including missing plastic on door mirror. Previous clients rubbish still in boot. Clutch in need of adjustment/replacement.

Pros: Nothing

Cons: There was no car that we booked, and the another car that they wanted to give us was full dirty!!!! We spent 2 hours there…and rent a car at another car rental. The women was really unfriendly!!

Pros: Nothing

Cons: Pushy. Trying to get us to take their supplementary insurances (over €100). Not willing to contact broker and trying also to push us to rebook direct with them at a much higher rate or wait 6 hours contact time via broker's Spanish number, who advised us that the booking had been subcontracted to a UK company.

Pros: Nothing

Cons: The impossibility of swapping main and supplementary driver in the booking.

Pros: Nothing

Cons: Nothing

Pros: Google

Cons: Nothing everything was so shit

Pros: nothing

Cons: the behavior of the agent, his language skills, information he asked for, I had negative experience

Pros: Nothing. Man in office tried his best but was completely understaffed.

Cons: Long wait, not enough staff. Not enough cars. Rented my car out. No refund.

Pros: Wouldn't honour the broker's terms

Cons: Slow, inefficient, unhelpful

Pros: friendly staff

Cons: filthy interior and exterior, not been cleaned in ages. filthy and disgusting child car seats. I had to pay for cleaning the car next day and to disinfect it.

Pros: once we dropped off th car, they checked it and then it was over.

Cons: the first car we were given had the bumper pretty much falling off and the child seat had not been prepared. we had to go back to the office ask for a car seat and aske them whether they really thought the car was safe to drive. It wasnt so they replaced the car, this whole process took over an hour, and by the time we got to our villa it was too late to get any food!

Pros: Quick hand over on return.

Cons: The time it took to sort out at collection, well over an hour to sort. Then the time it took to find the car, as it wasn't where we were told it should be, the time it took to log all the damage that wasn't on the report. The engine fault, the smashed off wing mirror, the smashed windscreen that affected the driving view. The car was in a poor state. Nothing like the Nissan Juke we ordered.

Cons: No One Mentioned A Credit Card Was Needed And Couldnt Give Me A refund So They Didnt Give Me A Car

Cons: They tried to scan my credit card and wanted to charge €1,5k deposit for a fiat 500

Cons: The car had a failure. The steering wheel suddenly locked while driving in the highway and we couldn't turn right or left but just drive straight. We could have been killed or cause a car accident. The company refused to bring us another car at the hotel and they suggested that we should go to the airport to get another car. We decided to leave the car as the company was unreliable and claimed our money back. They refused to pay us back.

Pros: Your staff were friendly and efficient therefore it did not take very long to been dealt with

Cons: The car was cross hired from Sicily By Car and though advertised by yourselves as fuel being full to full it wasn't, the car had not in my opinion been cleaned after the last hire as there were coins and sweet papers on the floor during these COVID times, the floor mat was scrunched up under the seat, there was no spare wheel, some damage on the car had not been noted on the hire contract, I had made time to photograph these before I drove away and your staff accepted the photo evidence.

Cons: I thought I booked a fiat 500 but I got a Peugeot 103 instead that had a burnt out clutch. It was difficult to drive at first.

Pros: The two staff members we dealt with at pick up and drop off were particularly efficient and friendly.

Cons: We didn't get the Golf we'd ordered, or even a car like it, but were given a Citroen Berlingo, which , as I discovered, is nothing like a saloon car, more like a van, and much more difficult to drive, partiicularly on the crowded winding roads of Malta.

Cons: car quality was poor, clutch was awful, bodywork full of dents

Pros: Nada

Cons: El trabajador de la empresa de Alquiler, OK MOBILiTY es un desagradable. Hablaba mal a la gente, gritaba e incluso a mi me insultó en varias ocasiones. Creo que deberían de despedirlo.

Pros: Nothing.

Cons: Car was filthy inside. Rental agent lied about deposit and how long before deposit returned. With no deposit returned.1 weeks rental cost over £1000.

Pros: Very good price. Clean office. The car was value for money.

Cons: The time to pick up the car was too much.. We had to wait more than 30 mins . Our car was not even inspected and we had to do it ourselves.

Pros: They were very inefficient

Cons: Everything, car was unclean , had to wait long hours

Pros: Nothing.

Cons: Nothing.

Pros: I have ordered QUASHQUAI automatic and received overdue for service Citroen with manual gearbox. I was charged £ 103 after dropping off the car on time and no any faults. Why? I demand the reverse of this charge. Your service in, Malta, airport is below any EU standard.

Cons: I want my money back.

Pros: Reasonably quick to return

Cons: Literally everything else. The car was in a shocking condition, we had to pay the same price again in unavoidable extras, the service was slow (took an hour and a half to serve 3 people). When we complained the guy just said 'sorry I'm not the company'

Pros: Y pay before 40euro.in the office in malta y dont became car, if y have no creditcard just debitcard. Y became my money dont back... No more reservation in this webside..

Pros: staff friendliness

Cons: despite young age of the vehicle it was in poor state, knocked from literally every side, amber lights on the dash, low air in one wheel, dirty

Pros: Extremely slow on pickup and drop off. One staff member in the office and there was lots of people in the queue waiting. Took over one hour to get the first car.

Cons: Slow. Very slow. Also got a car originally with a clutch And gearbox that was faulty, and brakes that were rubbing on the discs metal to metal basically. Tried to contact discover cars to get this resolved but they were not taking phone calls and didn’t respond to my email until nearly 3 days later. I had to drive the car to the airport myself and deal with Ok Rent a Car directly.

Pros: Helpful staff, new car in very good shape. No issues at returning the car.

Cons: We spent awful amount of time picking the car up.

Pros: Sympathic guy in the reception.

Cons: We had to wait for three hours to get a car we had previously booked.

Cons: Very slow pick up. Cars not in great condition

Pros: Small car which was appropriate for the roads. All scratches at pick up were documented and happy to add extra scratch we found.

Cons: Tyre pressure sensor error, so manual checks throughout holiday required.

Pros: Nothing. 90 minute wait to collect car in very high temperature and no air conditioning. Rude colleagues and terrible vehicle

Cons: The representative in Malta was the rudest, arrogant most unhelpful person I have ever had the pleasure of dealing with

Pros: Tô return the car was fine as the agent was efficient and did not needed lots of time.

Cons: Tô be fair the agent took lots of time for the check in as he was trying to serve a higher number of customers on his own.

Pros: i didnt like much as i explained earlier

Cons: first I got a car that I saw was in a bad shape, and then it died after 20 minutes of driving. THe person there was very unhelpful and somewhat rude.

Pros: I cancelled with the rep on the spot. The car hire is cheap but given my experience I'd rather pay more.

Cons: Slow. Inefficient service (many customers in queue, one rep servicing at glacial pace), customers were all clearly frustrated with the wait and issues with vehicle, so much so that I informed the rep that I would no longer be going forward with the rental.

Pros: The service was Ok once they sorted me the right size car however the car they provided me with an extensive body work damage to the extent the rear window could not be wound up or down.

Cons: Overall Ok service but a bit chaotic in reception but they maybe down to them moving to new offies.

Pros: Nothing.

Cons: Poor standard car. Difficult to find office.

Pros: The staff were polite

Cons: The first car was dangerous and we returned, the second car was smaller than what we paid for and had allot of damage

Cons: The office starff were only content in getting as mutch money from you as possible

Pros: Polite, without too much fuss and easy to collect.

Pros: Total rip off. There was no discovery desk at the airport and it took me an hour to find their bookings were handled by Sicily cars. Then queued for an hour to be told they did not accept debit cards unless I wanted to pay an extra 350 euros. Went next door to Hertz, who sorted me out a car.

Cons: Hopeless organisation, just ripping you off.

Pros: Car good condition, good price

Cons: you dont exactly know when car is located. You need to sign a contract on site. You cannot do it via internet. OK rent a car give back money (reserved only for accidents) after one month after you return a car (without any accident).

Pros: The service was okay. Again customer service non existent

Pros: Thea gave me wuite a god car in the category mentioned in the contract.

Cons: The contract stated that I would get a car with a full tank, but it was nearly empty. The identity of the second driver was not mentioned in the copy of the contract I received. Already from the first day the information panel of the car stated that there was a problem with the motor and that the car needed to be repaired.

Pros: Employee attending us (cannot remember his name) did a great job despite the poor and terrible situation that the company offered us

Cons: - Our car was not available - The gave us an extremely dirty car - It took almost 2 hours to get it cleaned and complete de pick up - Even afterwards, the sitting area of the car was extremely dirty - Apologies but, it was disgusting