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AddCar at Malta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They were professional and quick in giving the car.
Cons: The customer service agent that I called to enquire about changing the car to a VW Polo was quite rude. I also called to ask what fuel the car needed (it was not written on the paperwork as far as I could tell) and he was quite gruff with me.
Cons: It would be nice to bring the car closer to the rental office rather than having to walk back up to the designated spaces with the agent. That takes unnecessary time when you are trying to get to your flight.
Cons: Was meant to be a meet and greet.. they didn’t meet, not sign posted properly! Over charged us at the pick up and also car had a lot of damages. Only thing was drop off
Pros: Very clear handover of the car with no attempts to hide pre-existing damage.
Cons: A little hard to find - would be good to add a note that AddCar is in a shared office and therefore not listed on the board by the lifts.
Pros: No problems at all
Cons: We didn’t have a problem while we’re away,so I can’t comment on those occasions when something goes wrong, but the service we had was faultless.
Pros: Excellent service despite arriving (delayed flight)( 12h late...
Pros: Efficient and professional staff. Clean low mileage vehicle.
Pros: Car ok.
Cons: Was told to go to desk at airport but there wasn't one. When eventually met by rep and taken to pick up car it was just somebodies garage down a back street, with no signage on the outside. Reps at pick up and drop off were very rude. Will never use again.
Pros: The time taken to pick up and drop off the car.
Cons: The time taken to get my deposit returned as it still has not been refunded.
Pros: Very professional
Cons: Completely dishonest company. Wish I never booked with them. They tried so hard to find any single tiny scratch they could blame on me and then charged me almost 400 euros for a scratch so minor I couldn’t even see it let alone confirm that it was me who was responsible for it. Complete frauds. They wouldn’t let me return the car until they found something they could charge me for.
Pros: Good female representative who was kind and helpful and booked us a taxi
Cons: Considering where they are situated in a back street they tried hard to provide a good service not an ideal location
Pros: Good vehicle as expected. Courteous and punctual. Good value for money
Cons: Addcar canceled my car without any notice!
Pros: Professional, courteous. Acknowledged i had the insurance covered and did not push to purchase their own insurance plan
Cons: There was a brief wait time on arrival for us to be picked up and the drive back to the airport, was a bit rash!
Pros: Easy to reach by phone and offer pick up from the airport
Cons: Terms and conditions are very different to the terms I received when booking through discovercarhire.com. There were additional charges for cancellation, additional charges for an incident, full insurance was 4 times more expensive than what discovercarhire.com offered. The representitive at AddCar was not able to answer if the insurance bought from discovercarhire.com would cover all the additional charges listed on the terms and conditions of addcar. Some of the staff are aggressive and rude.
Pros: Good efficient service. Would use again. Was worried about reviews but thought would take a chance and had no problems.
Cons: Rental office about 15 mins from airport and difficult to find when returning car as sat nav does not take into account for one way streets and roadworks. Informed new office will be at airport so should improve this.
Pros: We hired a brand new car in excellent condition.
Pros: Nothing special
Cons: Nothing in particular. Undisclosed out of hours drop off fee of 45euro.
Pros: Addcar is a scam. They claimed more damages found afterwards. Spittful. Very aggressive and threatening, abusive. Avoid avoid
Cons: Lowlife scumbags. Con man.
Pros: The car was new and the staff were very helpful.
Cons: The office is not currently based at the airport. They pick you up and take you to their office, which is 5 minutes away.