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Surprice at Malta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: nothing.
Cons: Despite having purchased extra insurance in advance, the agent lied and said this was invalid and pushed their own insurance (and was also doing so to other renters). Having made the agent speak with Discover cars, he had to admit that my insurance was valid. This pushy policy is clearly to charge insurance to unwitting renters in a bid to get more money. In addition, despite checking with them directly, they still charged a 60 EUR administration fee on top of my 3.72 EUR parking charge.
Pros: Agent office was shared with other companies and was chaotic. Agent's behaviour was unprofessional and inappropriate from the start
Cons: Agent blocked my credit card as he tried too many times to take contactless payment of 1200€ as deposit.
Pros: The car was ok, just some scratches and small bumps you should thake note of.
Cons: Firt "surprise" was that they were taking a deposit of 1.650€, 150€ extra for posible fines. Second surprise they got a "comunication error" trying to block the 1.500 from my credit card and despite my bank told me the problem was on the rental company gateway I have to pay 100€ extra for ther insurance (I already have one from DiscoverCars) to lower the blocked amount to 300. Last, even if the car is ok at return they don't return the deposit until past 30 days!
Pros: Good car but agents unprofessional
Cons: Unprofessional agents
Pros: Nothing I will not be using this service again.
Cons: The whole experience Poor customer service Stupidly high deposit Insurance that does not cover your trip Insurance that is not recognised you’ve previously purchased it
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher (in English).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Travel to the following territory(ies): Gozo is allowed.
Vehicles may not be taken to the following islands: Sicily.
It is forbidden to cross country borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/collection service is not provided.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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