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Surprice at Malta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Despite having purchased extra insurance in advance, the agent lied and said this was invalid and pushed their own insurance (and was also doing so to other renters). Having made the agent speak with Discover cars, he had to admit that my insurance was valid. This pushy policy is clearly to charge insurance to unwitting renters in a bid to get more money. In addition, despite checking with them directly, they still charged a 60 EUR administration fee on top of my 3.72 EUR parking charge.
Pros: Agent office was shared with other companies and was chaotic. Agent's behaviour was unprofessional and inappropriate from the start
Cons: Agent blocked my credit card as he tried too many times to take contactless payment of 1200€ as deposit.
Pros: The car was ok, just some scratches and small bumps you should thake note of.
Cons: Firt "surprise" was that they were taking a deposit of 1.650€, 150€ extra for posible fines. Second surprise they got a "comunication error" trying to block the 1.500 from my credit card and despite my bank told me the problem was on the rental company gateway I have to pay 100€ extra for ther insurance (I already have one from DiscoverCars) to lower the blocked amount to 300. Last, even if the car is ok at return they don't return the deposit until past 30 days!
Pros: Good car but agents unprofessional
Cons: Unprofessional agents
Pros: Nothing I will not be using this service again.
Cons: The whole experience Poor customer service Stupidly high deposit Insurance that does not cover your trip Insurance that is not recognised you’ve previously purchased it
Pros: Fast, effective service, nice car.
Cons: Next time I will directly buy the insurance from them as if not, then a CREDIT card is necessary, so we had double insurance and costs...
Pros: There was no good service, it wasn’t free.
Pros: Found the service great and flexible! Also was given a great free upgrade.
Cons: Unreachable agents
Pros: Car was exceptionally clean and very well maintained. We were also upgraded which was a nice surpise.
Cons: The Insurance issues, which have left us out of pocket by a large amount of money.
Pros: Great new car. Easy to pick up car, more easier dropping off. They check car at dropping off, very quick, very nice staff. Highly recomend.
Cons: Unpolite staff. Gave off waiting after 45 minutes.
Pros: Very friendly service but too long waiting at the office
Cons: booked policy was not available, agent forcing to sign new contract to get car
Pros: Had a slight scrape whilst parked. Thought I would be charged excess for the repairs but staff went out of their way to buff scratch out so no repair bills, excellent.
Cons: Nothing really
Pros: Fast and efficient process with pick up and drop off.
Cons: There was a terms and condition for the admin cost of the fine that the car received that was more expensive than the cost of the car and fine combined. But would just suggest those who recieve fines to let the office know as soon as possible to not have to pay this admin fee.
Pros: Good friendly representative
Cons: Car not cleaned properly between customers. Fuel not full at pick up...
Cons: Overcharging speeding tickets, not giving at least 1 or 2 days for the renter to settle it themselves. You book a Diesel car? You'll get a Petrol car.
Pros: Attractive pricing for a budget car; would have accepted the fact the car wasn’t mint condition if their return policy and pricelist wasn’t so rediculous
Cons: Damage ‘price list’ which is completely disproportionate to actual cost - and given the condition of the car at pickup, unacceptable practice in my eyes... whether or not excess insurance covers their overpriced fees.
Pros: When I left the airport the tyre looked flat but due to it being night was unsure, but sure enough when I drove off the tyre light came on and by the morning it was completely flat!!! I manage to get someone from surprice to change it only becuase I have made a point during collection. Please inspect your car thoroughly before you off drive off. As they do like to charge you for anything.
Cons: They have no customer service and the English man is extremely rude.
Pros: The pick up helpdesk guy was extremely polite and patient. Drop off was extremely fast and easy!
Cons: The car was NOT sanitized however and the employee who gave me the car was not wearing his mask properly. I am still waiting for my company invoice It wasn´t easy to find your office. Add a bigger sign somewhere
Pros: Very good price and service. Staff was very friendly.
Pros: direct in the airport
Cons: Not easy to find, fee for non working hours (like 7am). When returning, the car rental agent found alleged "new" scratches (the car was completely scratched), we were charged for the damage (which I don't think it will be used for repair).
Cons: Employees attitude and unprofessional crooks.
Cons: Who is sitting in the office man. The deposit fee. I don't want to buy the car.
Pros: The car was in a good state and ready to go.
Cons: My credit card was not accepted as a credit card there (according to a software that could check that my card was not a credit card even though I use it as such for more than 10 years!) for the guarantee and no cash could be used...
Pros: Overall fast delivery and checkout. Very good price and nice staff
Cons: The car was in very bad conditions. Some tires were partially deflated, the windscreen wiper was broken, some indicators were turned on indicating some sort of engine problem, plus the car bipped from time to time indicating we did not fasten our seatbelts (although we did)
Pros: the agents are very welcoming and helpful, cars in a good condition, affordible price.
Pros: Very professional, friendly and efficient
Cons: Car had very noisy tyres, one of them(right front) had NO thread on!!!
Pros: We need to pay additional provisions: security bond second one on place and deposit.
Cons: Good car condition
Pros: le contrôle de la voiture bien fait à l'arrivée
Cons: Surprice demande un supplément d'env. 50 euros lorsque que l'on rend la voiture avant 8h le matin ainsi que le soir à partir d'une certaine heure! inadmissible
Cons: Young driver fee has been more than stated on the site / booking info
Pros: Good communication skills
Cons: Overcharged beyond the contracted price.
Pros: Car was clean and in good condition
Cons: They charged me twice for car insurance. Telling me buying from third party website don't cover you in full.
Pros: Friendly staff, competitive price and excellent service
Cons: No place to park while dropping off
Pros: It was fantastic & efficient!
Cons: Nothing, the service was great - just previous bad online reviews made us slightly apprehensive for returning the car. Thankfully, everything went perfectly :)
Cons: I was charged 47 Euros for returning the car on the 1st of January. This is a hidden charge in my opinion. It is buried in the terms and conditions somewhere but it should have been added to the total cost of rental upfront and made clearer.
Pros: Great service competitive prices and friendly staff !! Car was nice and tidy as well.
Cons: Finding the office was a little bit tricky as all other car rentals are on ground floor and hence kept looking downstairs initially.
Pros: Pick up point was a lot nearer than other providers.
Cons: They have made an old scratch look as though it has happened in the last few days when it takes 3 to 4 months for a scratch to rust. I have spoken to Galaysha at your offices and more will follow.
Pros: Friendly and efficient
Pros: Surprice was awful - no one in office when we arrived, then agent disappeared for 30 minutes after assisting first guest. Return agent treated us terribly - demanded we pay 318 euros while in the dark parking lot for a scratch we didn’t chase; refused to even go to the office to settle.
Pros: Very clean car. Although the button on the handbrake was missing, making it difficult to depress the handbrake.
Cons: When I went to pick up the car, first of all there were no agents. I went to look for them around the airport and then they finally turned up half an hour later. The scratches on the car were not that big, if they were on my car, I could have fixed them myself. But Surprice classed them as dents and charged an outrageous amount to get them repaired. But I'm very glad with the service that Discover gave me in reimbursing the full amount, (minus currency exchange rate).
Pros: Can't think of anything to be honest
Cons: Absolutely rubbish, the car had done about 155000 KMs and the condition of the car was absolutely pathetic. To add to my woes the staff was very unfriendly. I would recommend to stay away from Sur Price
Cons: No open on arrival. Did not answer the phone when not attending the office.
Cons: Besides the fact that i had paid for insurance with you I had to pay again for insurance to the company since they would block an amount of 3000 from my visa account if i did not. This cost me an extra fee that i was not aware before. It is better to give all this information to the customer in front so we know the total cost and what are the covers for the different insurance packages.
Pros: bad customer servcie, using too long time. does not respect others time.
Pros: Very nice and (Only one) personal . Price is lower than the big company's.
Cons: Only one at work, who filled out forms, the same woman also checking delivered cars and checking car for newly hire.
Pros: I'm still waiing a reply for the refund I asked for
Cons: No efficiency and moreover lack of accuracy. The lady in the office was rather looking after her son instead of giving help to clients who didn't know how to sort out problems.
Pros: Easy pick-up, once the office had been located
Cons: Nice people BUT I would think very hard before hiring from SurPrice again because of the drop-off. I have hired a LOT of cars in Malta in the last 20 years and this was the worst drop off by a long way. Having to wait for an agent to come down and sign the car back in only ever works IF you have enough DEDICATED return agents available. SurPrice don't have this. Some people had to wait over 45 minutes to return their car; we waited 30 minutes. Too stressful when you have a flight to catch.
Cons: No car provided
Pros: Very cheap rental rates
Cons: The rental agent was not at the office for 15 minutes when I arrived. When she came, she informed me that there was a hidden 40 euro fee for early return. This should be included in the rate when you book, if you specify that you want to return a car at 0500. When returning the car, I could not find a gas station on the way to the airport, so I returned the car on 7/8 of a tank. The rental agent told me there was a 48 euro service fee plus the cost of fuel.
Pros: great service, inexpensive car to rent.
Cons: The car we rented had a problem with the engine. Within a few days of use the engine started smoking and the ac cut off. Surprice was very responsive and came to where we were and exchanged the car. Our next car was fine.
Cons: Not providing a basic service such as full cover insurance
Pros: I like it all.
Cons: Anything, I'm very happy.
Pros: Very friendly
Cons: Drop off time should be 24 hours without any extra fee to pay. I gave the car one day earlier and they didn't refund me
Pros: They hadn't the car we reserved and don't say nothing on the office trying to give a less category car. Finally after a discusión on the office they gave us from our se Ing day a superior car and GPS withough extra charges.
Cons: Do not be clear from the beginning about the category of the car they wanted to give us and the deposit we need to sign even having paid a total insurance.
Cons: I would like to get my deposit back.
Cons: On picking up, I had to inspect the car that had scratches all over the car with poor light. It took a long time and I missed a couple of scratches on the wheel covers. When dropping the car I was presented with the bill of the wheel covers.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher (in English).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Travel to the following territory(ies): Gozo is allowed.
Vehicles may not be taken to the following islands: Sicily.
It is forbidden to cross country borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/collection service is not provided.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off