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Sicily By Car at Malta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: big office, not busy. very fast service. support available when needed. amazing price. no quibbles and fast deposit release.
Cons: car was fairly new, but brakes were awful and suspension was very hard, it needs servicing.
Cons: the service lady was very rude, as if she had to work for a penalty
Pros: Car was provided with cracked rear lens and few dents, left it parked next to hotel and got 11€ fine for not maintained vehicle and company charged 40€ “Admin fee” on top, even it is not my fault as they provided car in condition like that. I emailed them but no response.
Pros: Poubelle roulante plus de freins pneu lisse réclamation faite à discovery car sicily by sans fou il ce sont libéralement foutu de ma gueule aucun respect
Cons: Tout les agents l'accueil le manque de respect
Cons: The company has over-sold their services, when we have arrived, there was no car available anymore. A long queue was outside the agence. By waiting for more than one hour, nobody had informed the before in the long queue about the situation. When we got inside finally in the agence, they told us either wait for the next morning and they deliver the car in our hotel OR contact the platform where we have rented the car ourselves. They didn't do anything for refund etc. Because their excuse was tha
Cons: All ok.
Cons: Abysmal and rude. Downgraded the car we booked. Company should not be allowed to operate.
Pros: Car had a dent on every panel , bumper was hanging off , we got a puncture on a duel carriageway to find the spare was also flat
Cons: Car belongs in a scrapyard
Pros: Quick and easy
Cons: It was all brilliant
Cons: air con and satnav didnt work, but the staff were brilliant and gave me an upgraded car
Pros: Deciding never to use them again
Cons: The car was horrific. Worst rental car quality I’ve ever had. Barely ran.
Pros: Instructions were clear in terms of pick up and drop off, including out of hours. We were seen quickly at the desk. Very affordable rates too.
Cons: The extra charges weren't made super clear before I signed the doc. Unfortunately I got a speeding fine of 30 Euros but ended up paying an extra 40 Euros as an admin fee, which seems a bit expensive.
Cons: We were given the wrong paperwork when we picked up the car which had a different rental agreement # on it. That meant there was some confusion when dropping off the car as the rental agreement paperwork didn't match what we'd actually signed (i.e. the drop off dates/times were different on the paperwork we were given to our actual agreement). Also the car wasn't the best handling - it pulled to the left a lot and was in generally a bit of a state.
Pros: The service by guys working there was good
Cons: Condition of the car
Pros: Bad quality car the car broke down during the trip. We call Sicily by car 30 times, never answer. We call assistance. They come with tow truck, very angry ! They take the car without any explanation, they let us on a road alone, at the sun, at one hour of our hotel ! We finish the holidays without any replace car ! No refund for the days missing !
Cons: Bad quality car the car broke down during the trip. We call Sicily by car 30 times, never answer. We call assistance. They come with tow truck, very angry ! They take the car without any explanation, they let us on a road alone, at the sun, at one hour of our hotel ! We finish the holidays without any replace car ! No refund for the days missing !
Cons: I spent 3 hours to pick up a car. They have pressed me to take another insurance, what I refused, because of I took it already from DiscoverCars.com. After being denied this insurance, the agents were very reluctant. First they had no car ready even though I arrived at the pre-announced time. After hour, they offered me a car of a lower category. After returning with protol without complain, they took another 70 EUR from my credit card without a word of explanation.
Cons: the condition of the car was very bad, for the high price
Cons: We waited for two hours to get the car. For all this time we were standing in the hallway without any place to sit down instead of enjoying our holliday. Rental agents (especially one man coodinating their work) were rude. They also didn't try to inform anyone about the situation or try to speed things up. In the end we got a car that was all banged up and very dirty inside (at least AC was working). We took it as we were extremely tired and wanting to leave that place as fast as possible.
Pros: Nothing - extremely unpleasant experience on both visits. Staff not alarmed by the fact they gave us a car with leaking fuel.
Cons: Long waiting time at the counter, terrible car they gave us - leaking fuel !, no A/C, no service to replace a car with leaking fuel - had to get back ourselves to the airport, replacing a car took a long time. Attendants not interested, they downplayed leaking fuel as a standard issue.
Pros: Quick drop off
Cons: Rented car didn't meet description. Not working Air Con in country like Malta is a big problem. Car in poor condition. No spare wheel, no boot shelf, general damage on each body panel. No paper given on drop off that all is ok. Still waiting for big deposit to be released.
Cons: The car was in very poor condition. The front two tyres were bold!. The Service warning light was on. The car pulled to the left badly. And it had a lot of light damage. Also the key phone would not open the car, had to use key.
Cons: The car I booked was not available. I was given a smaller car and had to return in 3 days to exchange. I then had to return this car as it had an engine fault. All cars seemed to need a service and had a number of bumps and scrapes.
Cons: Received from Sicily by car bad quality car. AC was not working Was not possible to open/close car with key remote Can not open and use lugage compartment
Pros: Good value, collect from airport
Cons: Took a while to collect car
Cons: Condition of car was awful It had no power to go up hills in low gears It was dirty, damaged and smaller than expected
Cons: The fact I didn't get my car from them.
Cons: The car was in a very bad condition, but they told it is ok and correct. Do not rent station wagon from this company.
Pros: Swapping my car when I had an issue with the aircon
Pros: the people that assisted me whilst getting the car
Cons: poor car condition (parts broken) weak engine of the car time to pick up the vehicle
Pros: Cheap, for this particular trip.
Cons: Slow at the service desk. Car was the last one available that day due to flight delay.... it was a wrecker!
Pros: Efficient at pick up and drop off
Cons: Parking fine admin, poor quality car
Pros: We used them because they are one of the few in Malta that take American Express - will not again unless they do something about the condition of the car - refer to details of car condition below
Cons: Car was in horrid condition: 1) the break pad needs replaced as the breaks were creaking 2) the night lamps were too dim, so I avoided driving at night 3) the spare wheel in the back was exposed and loose so there was a constant shuckle when I drove Cars should be safe to drive!
Cons: I booked a car with "Full to Full" fuel Policy and got a "Same to Same" booking. I was refusing to proceed with that fuel policy, the guys at the desk told me that I had no other choice. The guys at the desk (after I was refusing several times to proceed as that booking wasn't correct) proposed to check out all available cars to see if there was any with full tank, after checking the first I just accepted the first car that had 3/4 of full tank. I addition 1 security belt was missing!!!
Cons: fuel not full to full as promised
Pros: It was cheap.
Cons: Car was old, dented, had stained upholstery and was a difficult and uncomfortable car to drive.
Pros: the insurance
Pros: Was able to collect the car until 10pm after a late flight
Cons: That I had to get insurance twice in order to not pay a ridiculously high deposit
Cons: Horrendous cost of a second driver, so I had to do all the driving.
Cons: My flight arrived one hour late, And because of this, I arrived to the Sicily By car 10 minuts after 10pm. They forced me to pay more 35 euros cexause 10 minuts.
Cons: The first car they gave us had a check engine light, a tyre pressure warning and an Ad Blue refill warning. The representative initially told me not to worry about any of this, but eventually they agreed to swap the vehicle. The next vehicle was pretty banged up but appeared better overall. However it soon transpired that this car’s left indicator was broken, along with one of its headlights. The clutch was also non-existent. Cheap rental but you definitely get what you pay for.
Pros: The staff member was helpful and find a car with a full tank as they only work with the same-to-same fuel option. Longer delivery times for cars.
Cons: We chose the full-to-full option in the rental contract and they told um that the company does not work with that option, so it would be an error on the DiscoverCar website. The rental car had a lot of damage and some broken parts (side mirror and bumpers). However, they only pointed out some of them and asked us to take photos of the existing damage. The most correct thing would be that the contract already had an indication of all the problems. The tires had little air.
Pros: Rude staff
Cons: No customer care
Pros: Apart from the busy office and extra paperwork, very smooth and easy start to finish.
Cons: Had to queue 45 mins, unsure why I needed to refill paperwork when I had done it all already.
Pros: The smooth process for picking up and dropping off the car. No unnecessary questions were asked or pushed for unneeded services.
Pros: First and efficient service
Cons: No USB point in the car which is essential for satnav on your phone
Pros: That they changed the not so good car very fast and without too many questions
Cons: The first car sverved to the left, steering was faulty. Second car was fine, but engine repair control was on all the time :)
Pros: bad service
Cons: team,,car,cleanliness ,receiving the car ,time
Pros: They were pleasant to deal with.
Cons: Had to wait five hours to get the car.
Pros: Cheap. Quick drop off. Car brought us from A to B (with some minor heart attacks ;-))
Cons: Value for money is really what sicily by car stands for. The rental car was super cheap (60€ for 5 days) but also in super bad condition. The chassis had several bumps and scratches (which isn't a big of a deal), one wing mirror was shattered, the air pressure of the tyres wasn't good and the gearing was terrible. We signed up for "full to full policy" but got one with half.
Pros: If you have all they require on arrival then it’s fast and efficient
Cons: I didn’t get the car I reserved but it turned out to be better in the long run
Pros: THE PRICE
Cons: the car seats were dirty with sweat marks
Pros: There wasn't anything I liked about the service
Cons: Over an 2 hours waiting in queue to collecr. Process seemed to take for ever.
Pros: Δεν μου αρεσε τιποτα.
Cons: Τα αυτοκινητα που παρειχαν ηταν τρακαρισμενα παντελως ακαθαριστα ειδικα αυτο που μου εδωσαν ειχε στο πορτπαγκαζ γιαλια απο προηγουμενο τρακαρισμα και σε απαιτηση να μου δωσουν αλλο μου ειπαν δεν υπαρχει περνεις αυτο ή τιποτα. Παρατηρησα ομως οτι και αλλοι πελατες ειχαν παρομοια προβληματα.
Pros: Everything Ok.
Pros: Cheap price
Cons: Customer service, excessive fees.
Cons: The staff was unfriendly, yelling at us and even other people who were in the office to rent a car. They wanted to force us to pay their insurance and not take the one from Discover Cars. Never again!
Cons: 1 hour waiting in line. Obligation to take full coverage insurance because of our visa card which is a "debit" card. The first car was not functionnal. The second car was in very bad shape too : dirty, damaged bodywork, 3 dashboard lights on, 2 under-inflated tires, on reserve after 5 kms
Pros: Very good service
Pros: The woman who served us was very pleasant.
Cons: Had to wait to long, the car had many dents and scrapes, no glove compartment no covers on the wing mirrors and warning notices came up warning of engine issues. but told it wasn't a problem, was told due to covid and the war in Ukraine could not get the parts to repair.
Pros: Free upgrade of the car
Cons: How long it took. 2 people were in front of me and I waited 30 minutes.
Pros: Friendly & efficient
Cons: No customer support, its impossible to get help in case of something.
Cons: They told me a could get the car in the afternoon and when i got there they told me there was no car for me because i was too late
Pros: nice people at reception desk
Cons: There is no easy way to find an office, neither is possible to reach them by phone
Pros: The employees are rude, I’ll tempered, threatening and
Pros: Pick up desk service
Cons: Unable to contact. Phone number not working. Emails not properly answered. Only way to contact them was to drive to the rental desk!
Pros: video damage
Cons: bit slow
Pros: Directions to the hire car area for pick up was misleading. Staff extremely grumpy.
Cons: Staff need to improve their customer service skills
Pros: was cost effective, good air con
Cons: The only problem was that it took well over 1 hour to get the car. Long time when younhave 2 hungry children waiting in a very hot reception. Very very slow
Pros: All the above
Pros: Airport staff generally polite but provided the wrong car. Sicily by car finally agreed to no fuel charge and 5 day complimentary rental voucher, which I have yet to receive.
Cons: Wrong smaller group car provided and on same/same fuel. My contract for Intermediate group vehicle full/full fuel. When I tried to correct the situation, there was no answer from their head office in Malta - tried telephoning 10 times over 2 days. Finally they responded to email after a further 2 days by which time I had partly sorted out the matter with their airport office and collected the (right) replacement car on my fourth visit to the airport. Central locking on replaced car did not work.
Pros: Cheap, good price
Cons: Cars à bit old
Pros: Someone was good, someone was bad.
Cons: Rear luggage was no.
Pros: Fast, fluent english language.
Pros: Friendly stuff and good car
Cons: They take to long to Release the money the they block 650,00€ con my credit card in fact I haven’t get my money back yet, is already a week since I left malta, this is not professional at all make them look like a prehistoric company.
Pros: they were very professional and friendly
Cons: Every thing