Sicily By Car at Malta Airport

Pros: nothing to report

Cons: Charged for pre-existing wheel damage despite video evidence from pick-up. Added €1,168 in disputed charges for axle/hub damage identified the day after return without me present, contradicted by their own documentation. Refused to produce the condition report they claim to have. Avoid — film everything at pick-up and use independent insurance.

Pros: Price

Cons: Car condition not perfect, but very good for the price

Pros: Nothing

Cons: Extremely rude customer service and ripping off customers

Pros: New car, clean and tidy.

Cons: Location of of pick up in Malta is not easy to find if you haven’t done it before.

Cons: The staff delivered a car to me with serious steering problems that could have seriously endangered my life and that of the passenger. The staff were aware of this problem but responded that they were following the instructions they had been given.

Pros: Excellent service

Cons: Nothing

Pros: The price

Cons: I didn’t get on with the car, ac barely worked, gears v strange indeed, heavy steering, visibility for me not good ….. but they did initially offer me a new car which I turned down, to be fair.

Pros: Agent supportiveness

Cons: Barely decent overall car conditions . After we changed the first car ( side mirror broken and several scratches), they provided a noisy one ( exhaust pipe most probably damaged), with no spare tyre and several other minor issues. The agent suggested to return the say after fir a better car but fir a 2 days stay it wasn’t worth it.

Pros: First car was crap (check the engine, rear light not working, damages of plastics inside, terribele engine sound), immediately changed to another one. Better…

Cons: I received less than a quarter of the fuel and was told.to measure it to return the same which resulted in them getting twice as much fuel as they gave me. The gearbox was is an appalling state making it really difficult to drive around steep streets of Malta. The pick up was a mess with an "usher" not having a clue who was next and what was going on. Finding the office after landing yet another challenge. The car was making all sorts of clanking noises. I've never had as bad car from any rental

Pros: Helpful friendly staff

Cons: Nothing

Pros: Cheapest by far

Cons: Had to reject first two cars (no headlights, no wings mirror). Pick up took nearly 3 hours.

Cons: The car's air conditioning did not work.

Pros: Very good price

Cons: Terrible condition of cars, not confident they're fit to drive. Drop off process non- existent/ abysmal

Pros: Absolutely nothing.

Cons: They tried to scam me e.g. on the cleanliness at return of the car whereby I had to pay Euro 292 if the car had a grain of sand inside or a bird poo outside. The car was in absolutely poor condition with issues with the steering, radio didn't work and dirty inside and out.

Pros: Great Value for money

Cons: 1 of the headlights bulbs had blown, and windscreen wiper rubber delaminating from blade. They did change the car however I had to drive in from Gozo, where I was staying. The replacement car was due a service so the tyre pressure warning light stayed on all the time and the front bumper drivers panel was damage and coming away from the body work.

Pros: Helpful staff

Cons: N/A

Pros: Ease of car collection at airport

Cons: Car was dirty, looked like it was falling apart, damage, and tires needed to be filled with air. Car should have been given to us in better condition.

Cons: I comments above

Pros: There is nothing good to say.

Cons: Cars and tires are in very bad condition, engine lights are on.

Pros: Car is a garbage. Never again.

Cons: Price is ok

Pros: Friendly agent but could do nothing when we complained the car provided was not road worthy

Cons: Everything the car was not road worthy

Cons: Consegnata un'automobile già danneggiata, specchietto laterale sinistro rotto, portiera incidentata

Pros: Excellent service all round - well done guys and girls!

Cons: Car was almost a complete write-off!

Cons: They forced to pay insurance even higher than car rental. Air condition was broken and there was over 30°C

Pros: Polite staff

Cons: the car had a lot of damage, the air conditioning did not work and the suspension was bust.

Pros: L'apport de Discover qui permet de trouver un loueur rapidement - les véhicules comportent les logos de Sicily (positif pour montrer aux autres que nous sommes touristes) - pas de constat amiable d'accident dans le véhicule (que faut-il faire en cas d'accident ??) - le prix intéressant même si le rapport qualité prix est moins intéressant.

Cons: temps d'attente pour la récupération du véhicule à l'agence de l'aéroport de Malte - personnel peu ou pas souriant - peu d'informations (par exemple pas de prise en compte de la conduite à gauche et des conditions de circulation dans le pays) - état du véhicule notamment les pneus très usés - pas de diagnostic constat fait à l'arrivée comme pour le départ pour constater l'état du véhicule rapporté en fin de location.

Pros: Friendly staff, desk easy to find.

Cons: First car was in a dangerous condition with multiple faults with engine and TPMS. Staff member tried to claim it was mormal for all cars and just sensor issues and suggested that the swap it 'if it breaks down' I refused to take it and they swapped for a functioning car.

Pros: very fast personnel and efficient

Cons: The car was a bit old and not supper powerful, but for an island was OK.

Pros: The staff were attentive and efficient

Cons: The quality of the car. The air con didn't work and in 39deg heat, this was essential. It was swapped out, but there were problems still with the replacement rental

Cons: The car should not have been put out for hire. It had a permanent warning light on for the brakes, the headlights were wired incorrectly so off was on and vice versa, 3 tires needed replacing as one was bald and 2 were very cracked. Screen wash was empty. Car drove terribly, over sensitive in low gears and under powered in high ones, odd high bite point for clutch. Car had bumps and scrapes all over it. Honestly just get the thing fixed already.

Pros: Upgrade car engine performence technicaly Automatic upgrade

Cons: Car dented and scratched all around. I only took it for the automatic transmittion because shifting with the left would have bin hell at Malta. A BIG DENT WAS NOT MARKED ON THE BODY OF THE CAR AND !!! YOUR CONTROLER SAID IT WAS A NEW DENT AND I WAS RESPONCIBLE !!! CHECKING HIS COMPUTER FILE FROM BEFORE, IT SUDDENLY WAS NOT MY DENT !!! IT WAS THERE BEFORE !!! He also was discussing the fuel level ! It was exactly half full as when i got the car ! ACTUALY I THINK I AM GOING TO FILE COMPLAINT

Pros: It was okay

Cons: They were going to charge me for a small dent that was on the car when I picked it up. Had to prove with pictures I took at pick up. Not good!

Pros: Everything would have been ok, if they only had the car I booked!

Cons: They didn't have the car I booked and I had to waste time to come back to get another one still. Despite the Discover Cars agent told that they would have contacted me to organise un uncomplicated car swap on the day following the pickup, this never happened. Moreover, the guy at the desk couldn't even give me information about the insurance I had chosen.

Pros: Promt, polite no hassle service. Free upgrade to automatic car.

Cons: Nothing.

Pros: Easy process to pick up / drop off the car.

Cons: Lack of information about a small issue with the car. I've spent 5-7 min to find the solution to the problem. Nothing serious.

Pros: No fuss, no pressure, no stress.

Cons: It took a while to get the car (no particular reason) and the car was horrible, dirty (inside and out) and needed servicing.

Cons: Gave me worse car. Also the car was visually damaged. The whole trip I was thinking of they would take it into account that the damage was already there.

Pros: very pleasent and friendly

Cons: nothing :)

Pros: Nothing!

Cons: The condition of the car is unbelievable, dirty, beat up, tire in very bad condition! And the employee still tells me that this is normal?!!!

Pros: Easy and fast

Pros: big office, not busy. very fast service. support available when needed. amazing price. no quibbles and fast deposit release.

Cons: car was fairly new, but brakes were awful and suspension was very hard, it needs servicing.

Pros: Nothing

Cons: the service lady was very rude, as if she had to work for a penalty

Pros: Car was provided with cracked rear lens and few dents, left it parked next to hotel and got 11€ fine for not maintained vehicle and company charged 40€ “Admin fee” on top, even it is not my fault as they provided car in condition like that. I emailed them but no response.

Pros: Poubelle roulante plus de freins pneu lisse réclamation faite à discovery car sicily by sans fou il ce sont libéralement foutu de ma gueule aucun respect

Cons: Tout les agents l'accueil le manque de respect

Pros: Nothing

Cons: The company has over-sold their services, when we have arrived, there was no car available anymore. A long queue was outside the agence. By waiting for more than one hour, nobody had informed the before in the long queue about the situation. When we got inside finally in the agence, they told us either wait for the next morning and they deliver the car in our hotel OR contact the platform where we have rented the car ourselves. They didn't do anything for refund etc. Because their excuse was tha

Pros: Price

Cons: All ok.

Pros: Nothing.

Cons: Abysmal and rude. Downgraded the car we booked. Company should not be allowed to operate.

Pros: Car had a dent on every panel , bumper was hanging off , we got a puncture on a duel carriageway to find the spare was also flat

Cons: Car belongs in a scrapyard

Pros: Quick and easy

Cons: It was all brilliant

Cons: air con and satnav didnt work, but the staff were brilliant and gave me an upgraded car

Pros: Deciding never to use them again

Cons: The car was horrific. Worst rental car quality I’ve ever had. Barely ran.

Pros: Instructions were clear in terms of pick up and drop off, including out of hours. We were seen quickly at the desk. Very affordable rates too.

Cons: The extra charges weren't made super clear before I signed the doc. Unfortunately I got a speeding fine of 30 Euros but ended up paying an extra 40 Euros as an admin fee, which seems a bit expensive.

Cons: We were given the wrong paperwork when we picked up the car which had a different rental agreement # on it. That meant there was some confusion when dropping off the car as the rental agreement paperwork didn't match what we'd actually signed (i.e. the drop off dates/times were different on the paperwork we were given to our actual agreement). Also the car wasn't the best handling - it pulled to the left a lot and was in generally a bit of a state.

Pros: The service by guys working there was good

Cons: Condition of the car

Pros: Bad quality car the car broke down during the trip. We call Sicily by car 30 times, never answer. We call assistance. They come with tow truck, very angry ! They take the car without any explanation, they let us on a road alone, at the sun, at one hour of our hotel ! We finish the holidays without any replace car ! No refund for the days missing !

Cons: Bad quality car the car broke down during the trip. We call Sicily by car 30 times, never answer. We call assistance. They come with tow truck, very angry ! They take the car without any explanation, they let us on a road alone, at the sun, at one hour of our hotel ! We finish the holidays without any replace car ! No refund for the days missing !

Cons: I spent 3 hours to pick up a car. They have pressed me to take another insurance, what I refused, because of I took it already from DiscoverCars.com. After being denied this insurance, the agents were very reluctant. First they had no car ready even though I arrived at the pre-announced time. After hour, they offered me a car of a lower category. After returning with protol without complain, they took another 70 EUR from my credit card without a word of explanation.

Cons: the condition of the car was very bad, for the high price

Pros: nothing

Cons: We waited for two hours to get the car. For all this time we were standing in the hallway without any place to sit down instead of enjoying our holliday. Rental agents (especially one man coodinating their work) were rude. They also didn't try to inform anyone about the situation or try to speed things up. In the end we got a car that was all banged up and very dirty inside (at least AC was working). We took it as we were extremely tired and wanting to leave that place as fast as possible.

Pros: Nothing - extremely unpleasant experience on both visits. Staff not alarmed by the fact they gave us a car with leaking fuel.

Cons: Long waiting time at the counter, terrible car they gave us - leaking fuel !, no A/C, no service to replace a car with leaking fuel - had to get back ourselves to the airport, replacing a car took a long time. Attendants not interested, they downplayed leaking fuel as a standard issue.

Pros: Quick drop off

Cons: Rented car didn't meet description. Not working Air Con in country like Malta is a big problem. Car in poor condition. No spare wheel, no boot shelf, general damage on each body panel. No paper given on drop off that all is ok. Still waiting for big deposit to be released.

Cons: The car was in very poor condition. The front two tyres were bold!. The Service warning light was on. The car pulled to the left badly. And it had a lot of light damage. Also the key phone would not open the car, had to use key.

Cons: The car I booked was not available. I was given a smaller car and had to return in 3 days to exchange. I then had to return this car as it had an engine fault. All cars seemed to need a service and had a number of bumps and scrapes.

Cons: Received from Sicily by car bad quality car. AC was not working Was not possible to open/close car with key remote Can not open and use lugage compartment

Pros: Good value, collect from airport

Cons: Took a while to collect car

Cons: Condition of car was awful It had no power to go up hills in low gears It was dirty, damaged and smaller than expected

Pros: Nothing

Cons: The fact I didn't get my car from them.

Pros: Nothing

Cons: The car was in a very bad condition, but they told it is ok and correct. Do not rent station wagon from this company.

Pros: Swapping my car when I had an issue with the aircon

Pros: the people that assisted me whilst getting the car

Cons: poor car condition (parts broken) weak engine of the car time to pick up the vehicle

Pros: Cheap, for this particular trip.

Cons: Slow at the service desk. Car was the last one available that day due to flight delay.... it was a wrecker!

Pros: Efficient at pick up and drop off

Cons: Parking fine admin, poor quality car

Pros: We used them because they are one of the few in Malta that take American Express - will not again unless they do something about the condition of the car - refer to details of car condition below

Cons: Car was in horrid condition: 1) the break pad needs replaced as the breaks were creaking 2) the night lamps were too dim, so I avoided driving at night 3) the spare wheel in the back was exposed and loose so there was a constant shuckle when I drove Cars should be safe to drive!

Cons: I booked a car with "Full to Full" fuel Policy and got a "Same to Same" booking. I was refusing to proceed with that fuel policy, the guys at the desk told me that I had no other choice. The guys at the desk (after I was refusing several times to proceed as that booking wasn't correct) proposed to check out all available cars to see if there was any with full tank, after checking the first I just accepted the first car that had 3/4 of full tank. I addition 1 security belt was missing!!!

Pros: quick

Cons: fuel not full to full as promised

Pros: It was cheap.

Cons: Car was old, dented, had stained upholstery and was a difficult and uncomfortable car to drive.

Pros: the insurance

Pros: Was able to collect the car until 10pm after a late flight

Pros: Nothing

Cons: That I had to get insurance twice in order to not pay a ridiculously high deposit

Pros: Speedy

Cons: Horrendous cost of a second driver, so I had to do all the driving.

Cons: My flight arrived one hour late, And because of this, I arrived to the Sicily By car 10 minuts after 10pm. They forced me to pay more 35 euros cexause 10 minuts.

Cons: The first car they gave us had a check engine light, a tyre pressure warning and an Ad Blue refill warning. The representative initially told me not to worry about any of this, but eventually they agreed to swap the vehicle. The next vehicle was pretty banged up but appeared better overall. However it soon transpired that this car’s left indicator was broken, along with one of its headlights. The clutch was also non-existent. Cheap rental but you definitely get what you pay for.

Pros: The staff member was helpful and find a car with a full tank as they only work with the same-to-same fuel option. Longer delivery times for cars.

Cons: We chose the full-to-full option in the rental contract and they told um that the company does not work with that option, so it would be an error on the DiscoverCar website. The rental car had a lot of damage and some broken parts (side mirror and bumpers). However, they only pointed out some of them and asked us to take photos of the existing damage. The most correct thing would be that the contract already had an indication of all the problems. The tires had little air.

Pros: Rude staff

Cons: No customer care

Pros: Apart from the busy office and extra paperwork, very smooth and easy start to finish.

Cons: Had to queue 45 mins, unsure why I needed to refill paperwork when I had done it all already.

Pros: The smooth process for picking up and dropping off the car. No unnecessary questions were asked or pushed for unneeded services.

Pros: First and efficient service

Cons: No USB point in the car which is essential for satnav on your phone

Pros: That they changed the not so good car very fast and without too many questions

Cons: The first car sverved to the left, steering was faulty. Second car was fine, but engine repair control was on all the time :)

Pros: bad service

Cons: team,,car,cleanliness ,receiving the car ,time

Pros: They were pleasant to deal with.

Cons: Had to wait five hours to get the car.

Pros: Cheap. Quick drop off. Car brought us from A to B (with some minor heart attacks ;-))

Cons: Value for money is really what sicily by car stands for. The rental car was super cheap (60€ for 5 days) but also in super bad condition. The chassis had several bumps and scratches (which isn't a big of a deal), one wing mirror was shattered, the air pressure of the tyres wasn't good and the gearing was terrible. We signed up for "full to full policy" but got one with half.

Pros: If you have all they require on arrival then it’s fast and efficient

Cons: I didn’t get the car I reserved but it turned out to be better in the long run

Pros: THE PRICE

Cons: the car seats were dirty with sweat marks

Pros: There wasn't anything I liked about the service

Cons: Over an 2 hours waiting in queue to collecr. Process seemed to take for ever.

Pros: Δεν μου αρεσε τιποτα.

Cons: Τα αυτοκινητα που παρειχαν ηταν τρακαρισμενα παντελως ακαθαριστα ειδικα αυτο που μου εδωσαν ειχε στο πορτπαγκαζ γιαλια απο προηγουμενο τρακαρισμα και σε απαιτηση να μου δωσουν αλλο μου ειπαν δεν υπαρχει περνεις αυτο ή τιποτα. Παρατηρησα ομως οτι και αλλοι πελατες ειχαν παρομοια προβληματα.

Pros: Everything Ok.

Pros: Cheap price

Cons: Customer service, excessive fees.

Cons: The staff was unfriendly, yelling at us and even other people who were in the office to rent a car. They wanted to force us to pay their insurance and not take the one from Discover Cars. Never again!

Cons: 1 hour waiting in line. Obligation to take full coverage insurance because of our visa card which is a "debit" card. The first car was not functionnal. The second car was in very bad shape too : dirty, damaged bodywork, 3 dashboard lights on, 2 under-inflated tires, on reserve after 5 kms

Pros: Very good service

Pros: The woman who served us was very pleasant.

Cons: Had to wait to long, the car had many dents and scrapes, no glove compartment no covers on the wing mirrors and warning notices came up warning of engine issues. but told it wasn't a problem, was told due to covid and the war in Ukraine could not get the parts to repair.

Pros: Free upgrade of the car

Cons: How long it took. 2 people were in front of me and I waited 30 minutes.

Pros: Friendly & efficient

Cons: No customer support, its impossible to get help in case of something.

Cons: They told me a could get the car in the afternoon and when i got there they told me there was no car for me because i was too late

Pros: nice people at reception desk

Cons: There is no easy way to find an office, neither is possible to reach them by phone

Pros: The employees are rude, I’ll tempered, threatening and

Pros: Pick up desk service

Cons: Unable to contact. Phone number not working. Emails not properly answered. Only way to contact them was to drive to the rental desk!

Pros: video damage

Cons: bit slow

Pros: Directions to the hire car area for pick up was misleading. Staff extremely grumpy.

Cons: Staff need to improve their customer service skills

Pros: was cost effective, good air con

Cons: The only problem was that it took well over 1 hour to get the car. Long time when younhave 2 hungry children waiting in a very hot reception. Very very slow

Pros: Nothing

Cons: Everything

Pros: All the above

Cons: None

Pros: Airport staff generally polite but provided the wrong car. Sicily by car finally agreed to no fuel charge and 5 day complimentary rental voucher, which I have yet to receive.

Cons: Wrong smaller group car provided and on same/same fuel. My contract for Intermediate group vehicle full/full fuel. When I tried to correct the situation, there was no answer from their head office in Malta - tried telephoning 10 times over 2 days. Finally they responded to email after a further 2 days by which time I had partly sorted out the matter with their airport office and collected the (right) replacement car on my fourth visit to the airport. Central locking on replaced car did not work.

Pros: Cheap, good price

Cons: Cars à bit old

Pros: Someone was good, someone was bad.

Cons: Rear luggage was no.

Pros: Fast, fluent english language.

Pros: Friendly stuff and good car

Cons: nothing

Cons: They take to long to Release the money the they block 650,00€ con my credit card in fact I haven’t get my money back yet, is already a week since I left malta, this is not professional at all make them look like a prehistoric company.

Pros: they were very professional and friendly

Pros: Nothing

Cons: Every thing