Malta Luqa Airport (MLA), Luqa, Malta
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Driver's country of residence is United States of America (USA) and age is 30-65
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Malta First Car Hire at Malta Airport

Airport, 4000, Luqa
0035679812812/0035627666550/0035679421630
Pick-up instructions
The representative will be waiting at the car rental desk located in the car rental center near the Termial. KWL Desk, Park East Car Rental Centre, Level 1 Follow the signs as you walk out of the baggage reclaim area.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Business hours
Mon:09:00-20:30
Tue:09:00-20:30
Wed:09:00-20:30
Thu:09:00-20:30
Fri:09:00-20:30
Sat:09:00-20:30
Sun:09:00-20:30
Period outside of business hours
Mon:00:00-08:59; 20:31-23:59
Tue:00:00-08:59; 20:31-23:59
Wed:00:00-08:59; 20:31-23:59
Thu:00:00-08:59; 20:31-23:59
Fri:00:00-08:59; 20:31-23:59
Sat:00:00-08:59; 20:31-23:59
Sun:00:00-08:59; 20:31-23:59
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Volkswagen T-Cross
February 19, 2024

Pros: Worse service ever.

Cons: I can’t use this company ever again

Spain
Volkswagen Up
February 12, 2024

Pros: Efficient service, clean cars, great prices

United Kingdom
Toyota Aygo
December 4, 2023

Pros: Layers, thieves, betrayeders, very bad service and attitude. Not worth dealing with them and any online car hire companies. It would be better to hire a vehicle directly from the same country people visit. I would not trust them at all they charged me over 430 euros on the top of the online charge

Cons: Layers, thieves, betrayeders, very bad service and attitude. Not worth dealing with them and any online car hire companies. It would be better to hire a vehicle directly from the same country people visit. I would not trust them at all they charged me over 430 euros on the top of the online charge

Portugal
Volkswagen Up
November 15, 2023

Pros: Not very clear on behalf of the rental conditions. Car was dirty inside with a lot of sand on the floor on the doors and inside of the glove box. And overall dusty.

Cons: The representative in Malta charged us an of hour fee AFTER I left the building. I was never told there was this fee and I find very unfair because the plane landed as 20h and it’s normal for me to take some time to get of the plane e collect the luggage. Therefore I shouldn’t have been charged this fee. Especially without telling me and charged it on my card without my consent! Terrible customer service.

Georgia
Opel Adam
November 9, 2023

Cons: Don’t return deposit even with full coverage.

Ireland
Citroen C3
November 7, 2023

Pros: The rep who handed over the keys was very friendly

Cons: The rep who took payment lacked something in terms of customer service skills

Slovenia
Mitsubishi Space Star
November 6, 2023

Cons: Extra chrarges

France
Ford Tourneo Courier
November 2, 2023

Pros: She sent me message through WhatsApp to confirm the time of my arrival + send me the exact localisation => it was helpful

Cons: - old car - old children seat - price between the voucher and what I paid : +300€

France
Fiat Panda
October 31, 2023

Pros: Never use the car because no car 🚗

Switzerland
Fiat Tipo STW
October 24, 2023

Pros: All in all a good car for the value. I also like the tank half full on pick up and empty at drop off

Cons: There are too many car rental offices

United Kingdom
Toyota C-HR
October 22, 2023

Pros: fast process

Cons: Car was different to what we paid for and in bad condition.

United Kingdom
Mazda CX-3
October 22, 2023

Pros: The service at the desk was friendly. The desk is the furtherest office from arrivals which isn't far, just hard to find as it's not clearly signposted as opposed to other hire companies.

Cons: The "location fee" wasn't made clear on the booking platform. I should have also thought through the half full to empty petrol policy as its hard to go through half a tank of fuel in Malta over 4 days. The petrol was quite expensive. All these unclear costs quickly doubled the cost of the hire.

Belgium
Toyota Aygo
October 18, 2023

Pros: Nothing, car was bad, felt like a scam

Cons: 1 is too high of a note. Price and conditions were different than online invoice. We had to pay extra for the half tank gas and the airport tax.

Sweden
Citroen C3
October 16, 2023

Pros: Low price

Cons: Aggressive agent, hidden fees, faulty car

Czech Republic
Fiat New 500
October 13, 2023

Cons: - car was in horendous conditions - Fuel Policy is half to empty, but you will pay way more than half a tank.

United Kingdom
Toyota Aygo X
September 26, 2023

Pros: See comments above

Cons: See comments above

United Kingdom
Hyundai i10
September 17, 2023

Pros: No problems. No charge for fuel which was excellent.

Canada
Renault Megane Grandtour
September 15, 2023

Cons: The office had no no signage for Malta 1st car Hire. Very confusing.

United Kingdom
Toyota Aygo
September 10, 2023

Pros: On face of it fantastic value

Cons: Fuel charge excessive (pickup half full, drop off empty). Observed after pickup that 1x tyre below legal tread depth and another deemed unsafe by local tyre garage.

Bulgaria
Peugeot 108
September 4, 2023

Cons: The cost was not appropriate for the condition of the car.

United Kingdom
Mazda CX-3
September 4, 2023

Pros: Nothing

Cons: The whole situation was a very bad experience to deal with them, the car was in a very bad state, dirty inside and out side.

Poland
Citroen C3
September 2, 2023

Cons: Wouldn't recommend Malta First Car Hire to anyone. The guy who did the formalities in the office was just rude. And the car itself - I've never ever rented such a dirty inside and damaged outside car in my life. Last but not least - the car I received was not the car I booked, but it was the same class.

Slovakia
Citroen C3
August 23, 2023

Pros: The agents services

Cons: The car was in a very bad technical condition, the front and back bumper were about to fall off, they were badly fixed probably after previous accidents. The car smelled very unpleasant and the furnishings were greasy and worn out. The breaks were very noisy and the whole car made rattling noises during driving. There were missing upper passenger handles. For the price we paid we expected much more. Speciality was a half full of tank of petrol for double price you would pay at any petrol station

Slovakia
Mitsubishi Space Star
August 23, 2023

Pros: all smooth, agent was nice, car in good condition.

Cons: price of fuel

Malta
Peugeot 108
August 19, 2023

Pros: Ease of drop off

Cons: Being lied to about the cost of the fuel in the tank at pick-up and having to leave empty policy

Hungary
Opel Adam
August 15, 2023

Pros: Quick and very polite.

Cons: Nothing.

France
Skoda Fabia Combi
August 13, 2023

Pros: Communication with staff

Cons: - The surcharge due to the use of the debit card. ( around 20 euros per day!!!!) - Slightly aging car model

United Kingdom
Renault Sandero
August 5, 2023

Pros: The pick up point and office was about 5mins walk from interval area and on different building. straight forward not forcing me to buy any extra car rental. excess insurance as I have already bought one from U.K

Cons: The car is cleaned but had a lot of scratches everywhere and small dents but otherwise in good condition.I was upgraded to have an automatic car the a/c is in good condition for a 34’C Malta weather.

Portugal
Fiat Tipo STW
August 2, 2023

Pros: Nothing, rude staff who change the rules after we had the car for one day

Cons: Rude

Belgium
Fiat New 500
July 26, 2023

Cons: Unfriendly agent, alot of extra costs, not the car that we expected (not even close)

Vietnam
Citro?n C1
July 22, 2023

Pros: Efficiency, price and reliable

Czech Republic
Citroen C3
July 14, 2023

Pros: Drop off was super fast.

Cons: We have waited more than 45 mins before they get us our car.

United Kingdom
Toyota Aygo X
July 11, 2023

Pros: It wasn't Malta first, it was a smaller subsidiary Company called KWL ( or something).

Cons: Rather rude lady saying I should have read their terms and conditions properly. Was forced to drop the car off at 10am with zero flexibility mea in I had to wait at the airport for 5 hours before my flight.

United Kingdom
Fiat New 500
July 9, 2023

Pros: I don’t like at all

Cons: The service was awful. When I had a problem of my rental car, I called to the office. The office worker treated me like all of the problems about car caused by my fault even I had insurance. The didn’t solve the problem properly. It’s absolutely humiliated and disrespect.

Israel
Ford Focus STW
July 9, 2023

Cons: I didn’t like they charge 48 euros for half of tank , and didn’t like to pay upfront for fuel and bring the tank empty.. it’s never possible

United Kingdom
Mitsubishi Space Star
July 5, 2023

Cons: The car proved wAs old car, the ac didn’t work

United Kingdom
Ford Focus STW
July 4, 2023

Cons: The car wasn't the one that we booked and we were only offered a 20Euro refund. Three important warning lights were illuminated in the dashboard display which were reported to Malta First. They said that they knew about them already and that it was a sensor fault. Why didn't they tell us on collection. An auto engineer suggested that it would be inadvisable to drive it so it was parked up from 25th to 30th June. I have complained to Malta First without reply. Overcharged for fuel.

United Kingdom
Peugeot 108
July 1, 2023

Pros: Cheap hire with good quality car

Cons: Over charging for half tank of petrol

United Kingdom
Ford Focus
June 30, 2023

Pros: once car location found process was easy

Cons: the need to return the car empty of fuel. I'd prefer full to full

Portugal
Toyota Aygo
June 19, 2023

Cons: It was charged 50€ for half deposit. It cost me 20€ outside.

Slovakia
Fiat Panda
June 18, 2023

Pros: Really fast service, our flight was delayed and the rental office waited for us even a little bit after their official opening hours, and we returned the car early and the agent at the car park immediately recognized us and after a fast check told us everything was fine and we were on our way.

Cons: The condition of the car was a little, well, "used", but only as much as you'd expect from a rental, and the agent was aware, so he didn't have any objections about any additional fees for cleanup or damage so it was fine.

Portugal
Toyota Aygo
June 17, 2023

Cons: We were charged 50€ for half fuel tank, which is worth 25€ in the island

Malta
Citroen C3
June 9, 2023

Pros: Those Maltese are fucking shit and fraud. After one hour fly delay the give the car to someone also and I lost 150€. Police Callan was made against them

Cons: Fuck you

United Kingdom
Citroen C3
June 9, 2023

Pros: Dropping off

Cons: They charge for everything. Their half tank policy is a scam. The face they dont accept certain cards. The cost for fuel they charged. All other cost they try to add.

United Kingdom
Hyundai i20
June 9, 2023

Pros: The car

Cons: Their half tank fuel policy, the amount they charged for the half tank. The service representative. The fact they charge for anything they can. They accept only certain cards. Cost for changing driver name.

Australia
Renault Sandero
June 9, 2023

Pros: Outstanding car. Beautiful yo drive. Great on petrol. Only slight hiccup was drop off. We went back to original floor not level 0

United Kingdom
Hyundai i20
May 29, 2023

Pros: Explained everything about the hire and did not rush me.

Cons: In issues.

United Kingdom
Peugeot 108
May 28, 2023

Pros: Nothing!

Cons: Everything!

Italy
Suzuki Alto
May 25, 2023

Pros: Nothing, given the the car was not the one I ordered and they stolen half of tank of a fuel cost, see below in negative remarks.

Cons: The formula of the fuel was half-to-empty, but the agent invited to pay 48€, which is 36liters by 1.3€ per litre price for gasoline in malta. The Hunday Picanto car has a 35 litre tank, so I should to pay 17x1.3=22€ which is less then a half I paid! So the company have stolen 26€ from me as I used only half of a tank of the car but paid for a full tank. Moreover among all the car the company had for the same rental cost I have chosen exactly Suzuki Alto model but was provided with a Hundai.

United Kingdom
Hyundai i10
May 24, 2023

Pros: Fast and efficient

Cons: Car service light was on, no washer fluid. They insisted I pay Euro 44 for half a tank of fuel - i picked it up half full and they wanted it back empty. This is not a good idea for customers and is an obvious way of taking more money. They did not offer me an option to return with the same fuel in or full to full.

Portugal
Fiat New 500
May 19, 2023

Pros: The car was clean and did what was suposed to. The picking up and dropping off process was easy.

Cons: The car wasn't the one we choose, being bigger than expected. We received the car showing the velocity in miles per hour, and had to loose a lot of time trying to change it to km/h. The extra charge for the half tank was way above it's true value based on the island gas prices. The fact that they charge extra for the debit car deposit.

United Kingdom
Toyota Aygo
May 15, 2023

Pros: Dropping off the car was efficient and the attendant there was friendly and helpful

Cons: The man we spoke with seemed pleased we'd not realised we'd need to take out additional insurance (for €18 per day) due to not having a credit card with us. The car was an automatic, which was not what we'd booked. This was presented as an obvious positive and we'd be stupid to insist on manual. We wished we had insisted the whole trip as the car's gearbox was appalling. It felt genuinely unsafe pulling out at junctions due to how sluggish it was. Overall very expensive for a very poor car.

United Kingdom
Volkswagen Up
May 15, 2023

Pros: I always prefer to use Malta First. They are friendly, helpful and efficient.

Cons: Nothing.

France
Citroen C3
May 13, 2023

Cons: The « half to empty » policy is not suitable for malta as you don’t drive that much in a small island ! So you give them back the car not empty, while they charge the half tank much more expensive than normal rates

Canada
Ford Focus STW
May 10, 2023

Pros: Gentleman was fine

Cons: A bit pushy

Bulgaria
Hyundai i20
May 9, 2023

Cons: Високия депозит и изнудването плащането и депозита да са от една карта на шофьора!

United Kingdom
Hyundai i10
April 29, 2023

Pros: Value for money

Cons: Services were very good.

Greece
Fiat New 500
April 28, 2023

Pros: Nothing

Cons: The guy at the rental desk was rude. As the deposit asked was too high (1350 EUR), we implored him to have it split between 2 credit cards and he refused, he even shouted at us! He also charged us for extra coverage although we had already paid the full coverage via Discover Cars. He ripped us off by charging us 48 EUR for half tank when the fuel price would normally be around 15 EUR. The car he gave us was in a bad condition. He met all our complaints/requests with cynicism and rudeness.

Netherlands
Citroen C3
April 24, 2023

Pros: Easy to order , not too expensive

Cons: The rental company was selected because it offered the C3, a car we hired before on Rhodos , that was a fine car, space, drove fine. We were offered a Clio. Soon it became clear this not a same type of car Smaller, difficult to step in e (the steering wheel in ihighest position, the clutch did not work smoothly , the sights in this car is bad. On top of this the company charged us unfair EU 48,50 for a half tank of fuel, (fuel price EU 1,34, we found later).

Switzerland
Opel Corsa Hatchback
April 22, 2023

Pros: No waiting for the car, everything very fast very nice employees. We got even a larger car than we reserved.

Cons: Nothing

United Kingdom
Renault Sandero
April 17, 2023

Cons: the con that is being charged for a tiny scratch on the bonnet and being told we could claim it back from the insurance we were forced to take out at the begining because we were using a debit card? we were in a queue of people being charged extortionate amounts for microscopic scratches!!!!

Israel
Hyundai i10
April 16, 2023

Cons: The method of getting half a tank of fuel and returning it empty is for 48 euros

United Kingdom
Suzuki Swift
April 12, 2023

Cons: The supplier tried to impose charges over and above what is stipulated in the contract. Threatened legal action when I suggested I would give a bad review

Portugal
Nissan Micra
April 6, 2023

Cons: The car wasn't a Nissan Micra as I had hired. I know this happens frequently, you are buying a type of car, but I noticed no Nissan Micra's in their fleet (all for display at the car park).

Slovakia
Renault Megane Grandtour
April 4, 2023

Pros: The car was in great condition.

Cons: I didn't like the communication with the guy at the rental desk. He was pushing me for an insurance, although I've already got insurance from DiscoverCars. And I've later realized that the fuel policy is to my disadvantage (getting the car with half the tank and returning it empty, and paying around 50€ for the half the tank).

Romania
Volkswagen T-Cross
March 30, 2023

Pros: First of all the price is not correct they charge you another 100 eur , then the car you rent is never the one they give you, i wanted vw tcross and they gave me a renault captur, I wonder if they even have that car there. I wanted to give back the car and they said there is no refund. I would have never paid that amount of money for a captur. Is the worst experience ever. What s the legal term when you pay for something and you re offered something else?

Cons: Google

Czech Republic
Renault Megane Grandtour
March 27, 2023

Cons: No discussion The customer in front of us looked similarly displeased

Malta
Fiat Panda
March 23, 2023

Pros: Very straight forward arrived at the desk greeted by a very pleasant lady which was a quick process and was given a brand new vehicle.

Canada
Hyundai i10
March 21, 2023

Pros: clean car. decent condition.

Cons: the people you have working there, sales agents are scammers. they speak fast, where its hard to understand them. rush you into paying extra deposits. I agreed to the 1400 deposit but he pushed me hard saying give me 60 and if anything happens ill take 250 from you let you go. I said thats fine take the 1400 he pushed and pushed and pushed saying this is good and at end said but up to you.. he said your car WILL get hit when you park so get this..but up to you & forced gas prepay overcharged 40

Poland
Hyundai i20
March 1, 2023

Pros: search engine to find a cars from different rental companies

Cons: lack of information about: full policy, help form agent regarding parking rules, lack info about additional insurance (100euros) if you want use debit card instead of credit card.

South Africa
Fiat Panda
February 28, 2023

Pros: When I was helped it was fast and efficient

Cons: There needs to be more clear signs as to where the agents are. 4 agents in 1 room all dealing with different providers and not clear as to whom you need to go

Portugal
Citroen C3
February 16, 2023

Cons: Windscreen wiper in bad condition. An old car to be renting...

Italy
Toyota Yaris
January 8, 2023

Cons: Rude guy at the desk, we spent more time than needed as he compiled papers using carbon paper sheets, like we were still 50 years ago.

Luxembourg
Kia Rio
December 26, 2022

Cons: I had lot of issues when I tried to pick up my rental. Unfortunately, I had limit on my credit card (max 1.333 eur) and I needed to leave deposit of 1600 eur. Rental car provider did not have any understanding neither he had any flexibility to combine required deposit from credit card and from my other card or via cash. I spent 1 hour , as I tried to sort it out. Unfortunately, after 1 hour I gave up and I had to pay additionally 120 eur for insurance in order to pick up my car.

United Kingdom
Renault Sandero
December 1, 2022

Pros: Right price good service

Cons: My problem but dropping off car couldent find correct spot some signs would help

United Kingdom
Toyota Aygo
November 27, 2022

Pros: Quick pick up and drop off with no queues staff available immediately in the airport office. deposit released without issues within 7 days

Cons: Car was older than expected. approx 5 yrs old. large security deposit creates a worry

United Kingdom
Fiat 500
November 15, 2022

Pros: The car was provided by KWL

Cons: Additional charges, especially the €48 for half a tank of fuel. Fuel in Malta is only €1.30/ ltr and I don’t think a full tank would take €48 to fill. Also the local tax of €28 was not expected. When picking up the car was told it only had 2 scratches. We took an additional 23 pictures of damages including cigarette burns to the interior fabric. All 4 hubcaps were seriously damaged. Overall car was in very poor condition.

Singapore
Ford Focus STW
November 14, 2022

Pros: Easy collection and return of the car

Cons: Car condition and function below expectation. Worn tyres, one of which loses air frequently.

Luxembourg
Citroen C3
November 10, 2022

Pros: Nothing specific, bad service in general.

Cons: They charge you 50 euros or something like that for half fuel tank, saying that is half full you can return it empty. Half tank is around 20/25 euros. Car had the engine oil sign and would smell a bit burn after driving for a while. Do not rent a car with these

France
Toyota Yaris
November 6, 2022

Pros: Charge of 48€ for fuel medium empty of the car without discution, seems a hidden charge

Cons: Not fair to charge us 48€ for take the car

United Kingdom
Toyota Aygo
November 5, 2022

Pros: Friendly and helpful

Cons: Nothing

Italy
Suzuki Alto
November 4, 2022

Pros: Actually first car was difficult to find in the parking terminal and was overbooked so we were referred to Sicily by Car and spent long time in queue and then getting an over 70kKm heavily used car with a lot of small scuffs and creeps and little damaged on outside body.

Cons: That we got an automatic gear car for the same booked price, and then fuel condition we got was same-to-same, which I prefer, and not half-to-half as in the first car hire rent conditions.

United Kingdom
Citro?n C1
November 4, 2022

Pros: The car was decent.

Cons: Hidden costs. Holding deposit despite no issues. Hidden up front costs we high.

Estonia
Kia Ceed STW
November 1, 2022

Cons: I had approved order of automatic gear car, but got manual gear car instead of ordered

United Kingdom
Kia Picanto
October 31, 2022

Pros: Nothing.

Cons: They did not have the automatic I ordered.

United Kingdom
Toyota Aygo
October 22, 2022

Cons: Probably the worst rental car experience I’ve ever had. The car was in a very poor state of repair, by far the worst in the entire car park. The car was dirty, the clutch was in desperate need of replacement. There was damage all over the car, while this is not an issue I feel like the whole process off checking the car in and out was a money making opportunity to charge for damage that was already there. I was also made to pay a €40 charge that I was not made aware of prior to picking up car.

United Kingdom
Fiat 500
October 16, 2022

Cons: I am a person who always sees the reviews before executing any decision and until this service I have never left any review. But with this company I am forced to do that. Of all the cars I've rented to this day, this company was the worst. I had bad service, I felt insecure and cheated. I was robbed and cheated. I got services I hadn't asked for and forced to pay them. I've been on vacation many times and in all of them I rented a car, this was the worst of all, I don't recommend it to anyone.

France
Toyota Aygo
October 14, 2022

Cons: They stole me

Belgium
Fiat 500
October 13, 2022

Cons: Car broke down and Malta First Car Hire left us without any help! They said not having a replacement car available but when we checked their website they had many cars available. The agent is a very impolite man and it is always the fault of the customer. Never again! Stay away from them even when they are a little cheaper! In the end you will lose money. Also €40 for a (less then) half tank of gas in a small car (Toyota aygo) is hefty!

United Kingdom
Citro?n C1
October 10, 2022

Pros: They walked around the car and ticked off damage with me and were nice to deal with. The car was surprisingly nice to drive. As MAlta has narrow road do take out the wa

Canada
Kia Rio
October 6, 2022

Pros: No issues

Cons: No issues

United States of America (USA)
Peugeot 308 Hatchback
October 5, 2022

Cons: They charged us for insurance because they said they couldn't take a debit card for the deposit only credit cards. Even though the email said they could accept debit cards.Then they told us our Fidelity credit card wasn't a credit card. then they would accept an American Express card. So we were required to purchace insurance at $150 for 13 days of use!!!!! This made our total cost $400 instead of $250. They scammed us!!!! You represent them. Drop this company!!!!!

Switzerland
Renault Clio Grandtour
September 28, 2022

Pros: Worse car service I have ever seen. Car was never cleaned since it was bought. Agent was rude (you have 5 min to decide and pay then I close the shop and go home), the end price was x5 at the end. Never again.

United Kingdom
Renault Megane Cabrio
September 10, 2022

Pros: Service was exceptional

Cons: We booked an auto cabriolet the car was a bit old and had a few things broken but worked well although at the price paid I'd expect a better more well kept car.

United Kingdom
Fiat Tipo STW
September 7, 2022

Pros: Return of the car was very convenient with the ANPR camera recognizing the number plate.

Cons: Your agent was very rude to my wife. We had been travelling from the early hours of the morning and we had forgotten to bring our credit card. we paid the additional insurance of £160.00 GBP. we complained at the excessive amount charged for the use of the debit card. The agent simply told my wife "don't to come into my office and tell me how to run my business" " i wouldn't come into your work placer and tell you how to operate" very bad start top the holiday.

Australia
Kia Rio
September 6, 2022

Pros: The car itself was fine.

Cons: The man at the rental desk was abusive, not simply bad customer service, literterally abusive. He was angry that a spanish couple in front of us couldn't understand. We tried to help them but he kept telling us to shut up. He called them dumb and told them to listen carefully. When it was our turn he took our car and swiped it without explaining how much or what we were being charged for. He yelled each time we poltiely asked him a question. We were in shock. This man's behaviour is unaccept

United Kingdom
Fiat 500
September 6, 2022

Pros: Quick and easy pick up/drop off.

Cons: Added on a 40 euro fee for fuel (roughly double the price or more) which we weren’t able to turn down. Still took the pre authorised 1350 euros despite us having paid for full coverage from discover cars fairly expensive in total for what we got.

United Kingdom
Fiat Tipo STW
September 5, 2022

Pros: The agent who checked the car and we returned the car to was very efficient

Cons: The desk agent was very rude and needs some training on how to speak to people politely.

United Kingdom
Nissan NV200
September 5, 2022

Pros: Nothing

Cons: They didn't have a car. I had to hire a car from another company!!

United Kingdom
Hyundai i20
September 1, 2022

Pros: The service was very good - it was quick and seamless. We were in and out.

United Kingdom
Volkswagen T-Cross
August 31, 2022

Pros: Quick and attentive

Cons: The representative was unclear about excess charges, not mentioning that the charge was per day, rather than per hire. Can was not what I ordered.

Hungary
Toyota Yaris
August 27, 2022

Pros: Nothing, they are scamming

Cons: They stole my money, the car was not there

United Kingdom
Citroen C3
August 22, 2022

Pros: Good attendant in car parking lot. Polite and kind. Mechanic who collected car from house as broken was kind and genuinely sorry

Cons: Poor attitude of staff at airport desk Poor quality of car, nothing as advertised. Car broke down mid week and needed to be swapped. Mis sold insurance by discover cars on broker site then needed to get at airport High excess charges

Estonia
Opel Mokka
August 12, 2022

Pros: new car in good condition. clean.

Cons: The Malta First Car office was hard to find as there was no sign. The boorishness and rudeness of agent Malcolm. They charged me extra 40-50 euros for fuel, no one asked me about it, I later saw this on the receipt. The size of the deposit is not known where it came from in the amount of 2800 euros (!) instead of 1300 euros. I was forced to agree on 2500 euro. The proposed option instead of the 2800 euros deposit is 28 euros additionally per rental day and a deposit of 300-400 euros. Disgusting!

United Kingdom
Nissan NV200
August 11, 2022

Pros: bad communication and very rude unprofessional

Cons: no thing.

Hungary
Hyundai i20
August 6, 2022

Pros: The agent was helpful and informativ.

United Kingdom
Toyota Aygo
August 2, 2022

Pros: Nothing

Cons: Flight was delayed by 1 hour. Unable to contact retal company. They had let the car go when we got there. Didn't apologise, washed their hands of the situation. We were left without a car!

Denmark
Citroen C3
August 1, 2022

Pros: Fast handling and nice service, except that I found out when picking up the car that it was a smaller car than I booked.

Cons: I booked a Citroen C3 or similar car, but got a Hyundai i10, which in my oppinion is quite smaller. We managed to be 4 adult people including luggage in it. But it was no pleasure in such a small car. I mentioned to the guy in the parking lot that showed me the car that an i10 can´t possibly be the same car class as a C3, but he said that it was. I was in good holiday mood and didn´t bother to complain and insist on a larger car, but I don´t think it was fair to get a smaller car than booked.

Switzerland
Volkswagen Up
July 26, 2022

Cons: - The offer wasn't same like onsite.. Paid more than the offer -> unexpected costs - Car not as expected or the same as in the description - Clutch doesn't work fine as expected - Car smells not well

United Kingdom
Fiat 500
July 26, 2022

Pros: Friendly

Cons: Didn’t receive car for which booking was made, unorganised and attempts to charge more to reduce excess

United Kingdom
Peugeot 108
July 20, 2022

Pros: They've always been helpful and friendly

Cons: Nothing

Poland
Hyundai i10
July 12, 2022

Pros: We've got an upgrade free of charge.

Cons: The car's aircondition was not fully working.

United Kingdom
Volkswagen Up
July 8, 2022

Pros: They text me to check we were still coming and gave directions to the hire desk, which we would not have found otherwise

Cons: out flight was delayed and so we incurred a 25 euro late pick up fee, they bullied us into taking the excess insurance as the they wouldn't block the money on a debit card and didn't take AMEX, we were happy to walk away but they said they would take my mastercard even though I didn't have a limit on it to block the excess. They knew this was the case before taking the payment for the car.

United Kingdom
Hyundai i10
July 2, 2022

Pros: Not much!

Cons: Not very helpful. Lots of poor excuses. First they had no record of booking, then after phone calls they found it. Then they only had a basic manual car not an automatic that I booked. Then after more calls they found an automatic. Paid for full tank of fuel but car had just over half a tank! Overall they couldn't have cared less, like most of the Maltese people we came across.

Greece
Toyota Yaris
July 1, 2022

Pros: The car has no problems

Canada
Kia Picanto
June 25, 2022

Pros: Nothing. When we arrived they had rented our car to another customer and offered us no alternative.Had to go to another rental place and paid much more.

Cons: The representative there was rude and callous. Didn't offer any help and was smug about our disappointment of having no car.

Portugal
Nissan NV200
June 18, 2022

Pros: Nothing

Cons: The service, the car rental agents

United Kingdom
Hyundai i20
June 14, 2022

Cons: Terrible service. Rude. Did not the car requested. Gave us a tiny car. Very rude customer service. Ended up having to go with another company. Do. Not. Use!

United States of America (USA)
Hyundai i10
June 12, 2022

Pros: Read my complaint on email...

Cons: Read my complaint on email...

Spain
Nissan NV200
June 11, 2022

Pros: La persona que nos entregó y recogió el vehículo fue muy amable

Cons: Nos sentimos engañados porque nos cobraron más de lo contratado, nos cobraron también medio depósito de combustible a un precio muy elevado que no se especificaba al contratarlo y en la oficina nos trataron muy mal.

United States of America (USA)
Peugeot 108
June 6, 2022

Pros: Absolutely nothing

Cons: They were unkind, they were really sketchy, they were unprofessional, they were yelling at other customers, they were unhelpful, they gave my car to someone else.

Belgium
Opel Adam
May 31, 2022

Pros: No service provided

Cons: Everything.

United Kingdom
Citro?n C1
May 29, 2022

Pros: Efficient, speedy

Cons: Car was old with lots of bumps and no central locking. I had the car for a month and live on a busy road so the locking became a bit of a risk sometimes.

Hungary
Citro?n C1
May 25, 2022

Pros: Easy pick up and drop of.

Cons: Politeness

United Kingdom
Toyota Aygo
May 19, 2022

Pros: Clean car. Good quality car.

Cons: None

United Kingdom
Nissan NV200
May 18, 2022

Pros: Fairly quick and easy - once we had found the offices!

Cons: Directions to the offices were poor. Not happy about having to fit the Child seats myself. Rep was determined to sell additional insurance.

Netherlands
Citro?n C1
May 17, 2022

Pros: The agent was not at desk. Although we had pre-paid for booking and had a confirmation, the agent suggested that booking didn't come across to him. Asked us to pay almost thrice the quote (including non-refundable fuel cost of around 45Euros)

Cons: My prepaid booking amount also hasn't been refunded. The guy at the desk made a shady arrangement with someone over a phone call and decided to overcharge us.

Poland
Fiat Panda
May 17, 2022

Pros: Nothing

Cons: Forcing me to buy additional insurance, due to debit card payment; very poor technical condition of the car; inability to get any statement, either on payment or returned car's condition, on paper from hirer.

United Kingdom
Hyundai i10
May 15, 2022

Pros: I did not like anything We were directed to the wrong desk after waiting in a queue for over an hour we were told we were in the wrong queue and in finding the right desk we were met with a very rude man who told us we were late and he had given our car away and to rent another one would cost a further €300 on top of the deposit we had already paid The original booking was only costing €120! He had no sympathy to the fact we had been left without a car and our deposit was unlikely to be paid bk

Cons: The fact they didn’t deliver on our booking tried to make extra money on a different rental and the very rude man dealing with us who had no customer service skills at all

United Kingdom
Fiat Panda
May 13, 2022

Pros: absolutely nothing

Cons: The support we received when calling them from the office (null). The support we are receiving when trying to solve the issue from the next morning until now

France
Kia Rio
May 11, 2022

Cons: Extra cost, extra mandatory insurance. No air conditioning

United Kingdom
Citroen C3
May 11, 2022

Pros: It was relatively easy to collect and drop off

Cons: The car I requested was not the car I received, far too small for what I needed. Also the price quoted on the site was not what I ended up paying. I still haven’t had my deposit refunded either

United Kingdom
Fiat 500C
May 10, 2022

Pros: Helpful, friendly quick and easy

Cons: The car we had hoped for was a Convertible Fiat 500 however the Toyota Aygo with a sunroof was relatively acceptable as an alternative

Hungary
Fiat Panda
May 8, 2022

Pros: Was not stressfull to find the office. Great location near airport

Cons: The cars clutch was in a really bad condition.

United Kingdom
Citroen C3
May 7, 2022

Pros: It was quick and easy to drop the car off

Israel
Toyota Aygo
May 5, 2022

Pros: Nothing

Cons: Ordered Min elite ! they downgraded my car ... Gave me very old car in not good condition Paid DOUBLE price for the half tank of fuel

United Kingdom
Peugeot 108
April 21, 2022

Pros: Very poor, no car given and they cancelled car internally as the car was booked at cheaper price then current prices. Never ever trust this people. Very rude and greedy

Cons: Everything as I was left without car when I reached Malta

Italy
Toyota Aygo
April 21, 2022

Cons: Half to empty fuel is a way to stole money. The gave me an old car

Belgium
Fiat 500C
April 20, 2022

Pros: Good car

Cons: Exorbitant fuel cost and extra parking cost

Poland
Citroen C1
April 19, 2022

Pros: Nice guys at desk and parking lot.

Cons: Technical condition of the car could be better.

United Kingdom
Mazda 2
April 17, 2022

Pros: The rental cost was very competitive

Cons: Lack of confide

Czech Republic
Toyota Aygo
April 15, 2022

Pros: Not much

Cons: All the added costs they put on, as mentioned you said I wopuld pay 72 EUR but the bill was 150 EUR more than that with all their added crap/charges. As it was late at night and the other outlets closed we had little choice

United Kingdom
Hyundai i20
April 14, 2022

Pros: There was dash light on the car for which agent asked me to ignore it.

Cons: There was dash light on the car for which agent asked me to ignore it.

Lithuania
Fiat 500
March 29, 2022

Cons: They didn't bring back my deposit for no reason

Slovakia
Peugeot 308 Hatchback
March 26, 2022

Pros: The windscreen wipers were totaly broken. We spend 5 days on Malta and 4 days it was rainy. It was not easy to use renatal car without functionall wipers!

United Kingdom
Kia Picanto
March 20, 2022

Pros: Cleanliness of the car and drop off straight forward

Cons: Added hidden charges on collection of car

Slovakia
Peugeot 207
February 9, 2022

Cons: Arogant agent, dirty car inside, photos wich agent send me of the car did match witch the reality, I order different car wich I recieved . in the conditions there was not written price for the fuel agent asked 45euros, price per liter of fuel in Malta is 1,21. agent had very bad altitude

United Kingdom
Peugeot 108
January 19, 2022

Pros: Friendly staff

Belgium
Nissan NV200
January 10, 2022

Cons: Failure to repay costs associated with damage to the vehicle despite purchasing full insurance coverage

Romania
Peugeot 208
January 10, 2022

Pros: Absolutely nothing, a very bad experience from A to Z

Cons: After the paperwork was done, I wad told the car was being cleaned and that I have to wait for 30 more minutes. After 45 minutes I was told the car wasn't even on site, so basically I was lied to, and I received a different car than the one reserved. Only after an additional hour I received the right car at the hotel. The car had significant damage on, probably the most damaged car that I have ever rented

France
Ford Focus
January 7, 2022

Pros: All of the above

Italy
Hyundai i20
January 7, 2022

Cons: Condition of the car. It wasn't very clean, remote control for closing the doors was broken and the seat belts tendend to unfasten by themselves every now and then

United Kingdom
Peugeot 208
January 6, 2022

Pros: not a friend

Slovakia
Peugeot 108
January 5, 2022

Pros: The staff were professional

Cons: They charge over 2 euro per litre of petrol. You cannot negotiate. They call it a 'fee' and you have to pay for half a tank of petrol for 40euro.

Slovakia
Hyundai i10
January 1, 2022

Pros: Dropp off

Cons: It was not easy to find the desk, the man of the company was unpolite and rude, making fun of me as a women, writing on the paper instead of computer, car was not in good shape, after my complain, he draw some things on the paper, but without signature, the interiour of the car was not clean. Holding 1400eur for 31 days is very long. I dont suggest this company. Also it was not easy to find the car on the parking. I know that the rent was cheap, but still I was a client, who excepted some servi

United Kingdom
Peugeot 108
December 31, 2021

Pros: Quick handover paperwork prepared prior to my arrival

France
Peugeot 208
November 8, 2021

Pros: Rien loueur malhonnête et qui escroque les touristes

Cons: Type de véhicule commandé indisponible Vous fait annuler votre réservation initiale avec discovery car et vous reloue un véhicule 2 fois plus chère en direct honteux et sans morale il vous gache des l'arrivée votre semaine de vacances

Latvia
Peugeot 108 Convertible
November 7, 2021

Pros: Discusting! Never again! Fraud!!!!

Cons: Please check what kind of comp You offer!

United Kingdom
Peugeot 108
November 1, 2021

Pros: Not pushed to buy the hiring insurance

Cons: Having to pay extra to drop off out of hours when it was just leave the keys in a drop box. And paying 40 euros for half a tank of fuel when the going price at a petrol station was 25 euro.

United Kingdom
Ford Focus
October 27, 2021

Cons: 5 door - Ford Focus or equivalent turned into an old Skoda equivalent that sounded like it was failing apart on anything that wasn’t a perfect road. There was strong pressure from Malta First into getting premium insurance, a lady before me was visibly upset that they had charged her so much more despite her having premium through Discover Cars. Daylight robbery. I had read the fine print from DC so I thought I knew I didn’t need it but there needs to be clearer info here.

Lithuania
Hyundai i10
October 24, 2021

Pros: The car fit for purpose.

Cons: Absolutely unfair fuel policy. I should pay more than 50 Eur for half of tank, for 17/18 liters. Deposit, 1400 Eur, for such a car fairly too big. Manager was forcing me to buy additional insurance because of inability to reserve deposit. He blamed the bank. I should speak with my bank spending money and time in order to clarify what is wrong. There were no probs. It seems like problem was a manager, who “played” with card and told lies wanting to sell me additional and unnecessary insurance.

United Kingdom
Renault Megane Cabrio
October 20, 2021

Cons: The entire process seemed to be aimed and getting the most amount of money out of us rather than providing the best service.

United Kingdom
Skoda Fabia Combi
October 17, 2021

Pros: Two tyres outside tread low

United Kingdom
Citroen C1
October 12, 2021

Pros: It was fairly quick.

Cons: It was like talking to an automaton. Just fill in form, sign here, pay. Here's the key - car is there. Bye. Worst were the lies. Being told "that's what it costs" when I challenged the charge for petrol (twice the pump price), and the take-it-or-leave-it, we-have-you-over-a-barrel attitude.. Discovercars.com MUST be up-front about these charges so customers can make an informed decision. What's the point in providing attractive hire rates when we get ripped off at point of sale?

Czech Republic
Peugeot Expert Tepee
October 10, 2021

Pros: type and condition of the car

Cons: it is written above

United Kingdom
Citroen C1
October 10, 2021

Pros: Car as expected

Cons: No maps provided in glove box...usual for a hire company to have these, but not on this occasion...possibly just due to the Covid situation and not their normal service.

United Kingdom
Peugeot 108
October 6, 2021

Pros: Nothing

Cons: The staff member took our credit card and charged more than what was discussed without our consent. When asked for a refund, he refused. When asked to speak to his supervisor, he refused and got aggressive: -- He started shouting, -- stood up from his desk and bent over it placing his face near mine, -- he took the paper voucher I was holding from my hand, by force, with a sudden movement and almost hitting me in the face, -- he kept throwing his arms around us, closer and closer to my face

United Kingdom
Hyundai i20
October 4, 2021

Pros: Nothing

Cons: Everything do not use discover card

United Kingdom
Peugeot 108
October 4, 2021

Pros: The car was NOT supplied by Malta First

Cons: The car was NOT supplied by Malta First!

United Kingdom
Ford Focus
September 28, 2021

Cons: see comments above

United Kingdom
Ford Focus
September 27, 2021

Pros: Friendly

Cons: Car too big, long walk to pickup point, tyre pressure warning lights on dash, diesel

United Kingdom
Peugeot 208
September 26, 2021

Pros: Quick drop off when returning the vehicle

Cons: Price advertised and secured on discovercars.com and what was actually charged on the day were very different. Had to pay over double, seemed to be lots of additional charges that didn’t match was advertised. Car was fine.

United Kingdom
Skoda Fabia Combi
September 23, 2021

Pros: Only thing ease of drop off

Cons: misleading advertising - Forced to pay more for lower car or risk being without a car. Very frustrating experience. Never to use again

Slovakia
Kia Picanto
September 22, 2021

Cons: hidden fee, 50 eur for fuel (half tank) was not inthe contract; half tankof fuel costs in Malta around 20-25 eur, the rest is hidden fee which I did not agree to

United Kingdom
Peugeot 108
September 14, 2021

Pros: nothing

Cons: the pickup took nearly 55 minutes and the staff lacked any sense of structure on how they processed their work for each customer. the car was filthy and they tried for attribute an existing damage to the car for £400.

United Kingdom
Hyundai i20
September 5, 2021

Pros: Disgusting experience

Cons: There was no service!

United Kingdom
Peugeot 207
September 2, 2021

Pros: Good reliable car

Cons: Ripped off for having to pay for fuel which is not what I signed up for, damage to car not reported on hand over sheets before hire period comencing

United Kingdom
Hyundai i20
August 31, 2021

Cons: Trying to sell you more insurance, Then charging more for second driver after already charging a fee for a driver over 70.

Greece
Peugeot 108
August 29, 2021

Pros: Nothing!! They are liars and never come!! I wait for them like An idiot at the airport and never come.

United Kingdom
Skoda Fabia Combi
August 28, 2021

Pros: Fairly easy and straightforward.

Cons: That it wasn’t clear that you needed a credit card to secure the deposit and without it they will add on an extra daily charge. I don’t have a credit card and they didn’t accept my wife’s. not happy as it cost me more to hire the car than I had anticipated and I would haven gone somewhere else had I known that. It is not written or explained clearly that if you don’t have a credit card they will charge you more for the care hire and make the deposit less.

United Kingdom
Kia Picanto
August 28, 2021

Pros: Drop off process was simple, but they didn’t check the car so I am concerned they could claim damage was there that wasn’t previously

Cons: We was sent a txt on arrival telling us where to go which was helpful but when we got there was told to wait outside, after waiting as instructed for 20 minutes we was then told we needed to go to a different desk to get the car where we then had to wait in a different queue for a further 30 minutes

United Kingdom
Citroen C1
August 26, 2021

Cons: Very unhelpful and rude staff.

United Kingdom
Citroen C1
August 18, 2021

Pros: Car was fine drop of very quick

Cons: Unexpected additional charges for fuel and Insurance - see other comments

United Kingdom
Peugeot 208
August 16, 2021

Pros: The drop off was very straight forward.

Cons: I was pressured into purchasing extra insurance, the cost of the car was more than promised, the cost of the half tank of fuel was twice what it should have been. The representative at Malta airport did not look fully at the documents provided at booking to base the price of the hire on. Emailed customer service during the hire regarding these points but have still not heard from them, over a week later

Italy
Ford Tourneo
August 12, 2021

Pros: We did not like a single thing. Awful experience

Cons: Everything. Rude disrespectful people working there, not professional and not serious at all. In any other country they’d be out of business in months with that mentality

Greece
Hyundai i20
August 12, 2021

Cons: Agent required that I have a Car smelled of cigarette smoke.

Hungary
Kia Picanto
August 9, 2021

Cons: No reply to the e-mail within the time limit. Not enough information about the payment methods before paying the deposit, therefore the total cost was twice the calculated amount. The price of fuel was doubled. The car had several damages that were not indicated before the delivery.

United Kingdom
Peugeot 208
August 6, 2021

Pros: It is located nearby the airport.

Cons: Not to be trusted at all. The "Half to empty" fuel policy its a rip off. You get charged for about 20 litres of petrol 48 Euros and of course nobody will return the car with an empty tank. You can't say no to this charge and they can ask as much as they want probably for this half tank with no explanation about the high cost.

United Kingdom
Peugeot 208
August 4, 2021

Pros: My window didn’t work

France
Citroen C1
August 3, 2021

Pros: I don’t understand it was not my fault about problems battery Because I didn’t use light ans air conditioning I had 2 times problem I lost my time I lost my money I almost missed my airplane to go back to France because they need time to rescue my rental car ( they need 90 minutes ) I asked to help to start up my rental car who drive the route at my problem point.

United Kingdom
Peugeot 108
August 2, 2021

Pros: i didnt

Cons: i diidnt

United Kingdom
Peugeot 208
August 1, 2021

Pros: There was no hard sell on insurance and the rep was very pleasant

Cons: I selected a modern Peugeot car when booking and was given an old Skoda..told that was available. Not a fun car to drive

United Kingdom
Peugeot 208
July 22, 2021

Cons: Rude agent at pick up, poorly signposted pick up which wasn't actually in the terminal, the car given was smaller than the one paid for, sat Nav which was extra was very poor

United Kingdom
Peugeot 108
July 13, 2021

Cons: There was a charge of 40 euros for half a tank of fuel when picking up car from agent. However when using the car I spent 40 euros to fill the whole tank up. Therefore the company was not honest and open about this charge. Added to this I was not informed previously that there would be this upfront charge when picking up the car. The company should be honest about these two items to customers.

Italy
Peugeot 108
July 9, 2021

Pros: Did not appreciate beung cheated on petrol half tank. Nor that they wanted to charge me same again to keep same car back to back on 2 contracts

Cons: As above in fact I cancelled 2 bookings with them. They put cheap prices to get customer and then cheat us on petrol. All cheap car rentas are cheating customers including Surprice. It is a shame and bad for tourism.

United Kingdom
Peugeot 208
July 7, 2021

Pros: everything was easy

Cons: im not keen on the half to full policy - for short trips dont use all the petrol

United Kingdom
Peugeot 108
July 5, 2021

Pros: Absolutely nothing.

Cons: Everything was awful. The guy on the desk was rude and was lying to us constantly about hidden fees etc. Abysmal service and definitely not recommended

United Kingdom
Hyundai i20
June 23, 2021

Pros: Nothing

Cons: Nothing

France
Peugeot 108
June 23, 2021

Cons: They make you pay for half of the deposit petrol at a crazy price which in reality would accounts for a full deposit in any petrol station of the island!!!!! Moreover this is not written when you rent the car. We would never repeat again with Malta First Car Hire

France
Peugeot 108
June 22, 2021

Pros: This was a really unpleasant rental on the financial aspect as it felt like a scam.

Cons: Half a tank of gas charged in advance (at pickup) at an expensive price (48€), no negociation. The need for a CREDIT card (vs a debit card) was not communicated anywhere, and this led us to pay an extra insurance which more than doubled the price of the rental. This was of course said AFTER we paid the rental, before they requested for the deposit part, leaving no choice but loosing the rental money or paying for the extra insurance. All this while my debit card already provides all insurances.

Malta
Peugeot 208
June 21, 2021

Pros: Nothing. I did not appreciate at all the lack of transparency that forced me to cancel the booking. The name of the rental company is first of all misleading - I though I had booked with a company called First and realised that that was not the case only at the airport in Malta.

Cons: The lack of transparency is a total no-no; the lack of fair rental conditions is even worse

Malta
Hyundai i20
June 10, 2021

Cons: Was forced to pay for a half tank of gas upon picking the car up. That’s unusual for a rental car. Usually you return it with the same gas as when you received it.

Portugal
Peugeot 208
June 9, 2021

Pros: The fast process

Cons: Missing control in the deliver

Malta
Skoda Fabia Combi
June 9, 2021

Pros: Easy to extend my hire

Cons: I couldn't find the parking bay upon return, and then it took me a while to find the key drop-box.

United Kingdom
Peugeot 108
May 23, 2021

Pros: Nothing. They gave me too big a car and despite I had full coverage I still had to pay for some damage of the car and tow service. A joke.

Cons: Same as above.

France
Kia Picanto
May 16, 2021

Pros: easy rapid

Cons: nothing

Luxembourg
Peugeot 208
April 26, 2021

Pros: They were efficient and helpful.

United Kingdom
Renault Megane Grandtour
October 13, 2020

Pros: The rep was very friendly. The drop off was very easy

Cons: We were charged an extortionate amount for petrol. It didn't seem 100% professional giving a deposit of €1800 whilst sat in a costa coffee and he rubbed my credit card as a copy.

Germany
Fiat 500 Cabrio
August 23, 2020

Cons: Front suspension totally loose, engine loose, clutch at the end!

Ireland
Citroen C1
August 14, 2020

Pros: Not much to be honest

Cons: They stood us up at the airport at 1 in the morning, no reply from them on the phone and finally when they came to drop off the car the next morning in the hotel, their explanation was "hehe covid" Plus very unclear on the "excess" we thought we had purchased the full insurance with no excess already but they decided that it was not the case and wanted to charge 1300 euro excess. You are better off with hertz of the other guys becasue in the end the price is the same and you get better service!

United Kingdom
Nissan NV200
August 13, 2020

Pros: Swift

Cons: Hidden fuel charges spoilt my holiday

United Kingdom
Renault Megane Grandtour
July 31, 2020

Pros: I would just simplify it I would never ever book car from them they were so rude.

Cons: Lol nothing to be honest

Portugal
Peugeot 108
May 25, 2020

Cons: I have been trying to contact the car service for over 1 month and a half to reschedule our reservation (for obvious worldwide known reasons) and just received silence... terrible service.

Australia
Peugeot 208
January 27, 2020

Pros: Car looked ok when picked up but when we started to drive it the car had issues changing from gears also the fuel gauge was not working and showed it was empty all the time

Belgium
Renault Megane Grandtour
January 5, 2020

Pros: Answer was very quick and clear.

Cons: nothing. Almost everything was good.

Australia
Hyundai i10
July 4, 2019

Pros: Promptness and ease of pickup

Canada
Hyundai i10
May 30, 2019

Cons: Representative was trying to scam me.

Ireland
Hyundai i20
May 21, 2019

Pros: Very fast & efficient

Cons: The car was in poor condition.

United Kingdom
Skoda Fabia Combi
May 16, 2019

Pros: Very helpful, provided a very nice clean car.

Cons: Could not fault the service provided by you.

United Kingdom
Fiat 500 Cabrio
May 15, 2019

Pros: Helpful & relaxed staff .

Cons: Alternative vehicle to that stated on the booking.

United Kingdom
Citroen C1
May 14, 2019

Cons: I had to ask for assistance as my car was jammed pack , far too close to the cars in front and rear

Ireland
Citroen C1
May 11, 2019

Pros: Friendly people good assistance.

Cons: Worried about front tyre in car as it was old.

Singapore
Peugeot 208
May 9, 2019

Pros: The pick up rep was very nice and friendly. The rep at return did not have identification and was very rude

Cons: The experience at the drop off and the poor car quality made driving rather unpleasant

United Kingdom
Peugeot 108
May 9, 2019

Pros: Nothing. Absolutely nothing. The company are fraudsters

Cons: Terrible company. They added 38 Euros for fuel (this wasn’t mentioned when booking on your site). Worse- They kept declining my card for the deposit & pretended it was my banks fault. I confirmed with bank that their machine was not connecting with the bank. I think the rep was deliberately removing the SIM card of machine. He finally got the machine to work when I agreed to pay for the extra excess insurance from his company (that I didn’t need!) We saw him do this to 2 other renters! Fraud!

Greece
Kia Picanto
May 2, 2019

Pros: quick pick up and drop off

Cons: they charged me 40 euros for half a gas tank, which is about double the price of what the gas would actually cost

Belgium
Citroen C1
April 26, 2019

Pros: Easy contact, directly from airport, contract and insurance. Quick response by email or phone.

United Kingdom
Citroen C1
October 20, 2018

Pros: Not a scam company like GOLDCAR!!!!

Cons: Had to walk to car park to collect with my luggage..would have been nice if he brought it to arrivals

Australia
Peugeot 107
September 26, 2018

Pros: Very good with drop off instructions had to call to ask a question very polite and helpful.

United Kingdom
Peugeot 208
September 19, 2018

Pros: At last! what the world has been waiting for, a relaxed and unflustered car rental company. Absolutely brilliant with a friendly, helpful representative at the end of a phone call to answer any queries.

Cons: If I have to be critical, €42 for half a tank of fuel is a bit expensive, but it ensured we got to our destination without the stress of finding a filling station.

United Kingdom
Peugeot 107
July 17, 2018

Cons: Discovercarhire.com is a broker, not an actual rental company. The rental company Was KWL, which had no office, turned up 40 minutes late and then charged a damage waiver in addition to the discovercarhire.com’s own damage waiver. In effect I paid two damage waivers.

Switzerland
Peugeot 107
May 22, 2018

Pros: Molto veloci ma costosi

Cons: Che la macchina mi è stat condensata al aerioporto ma nessuno mi a compagnia to al’auto

United Kingdom
Skoda Fabia Combi
April 1, 2018

Pros: Not a lot

Cons: Petrol tank charge scam... You should be ashamed

United Kingdom
Nissan NV200
March 30, 2018

Pros: Represaentative generally helpful

Cons: No info re speed traps

Belgium
Citroen C1
November 1, 2017

Cons: The car had tape all over the place on the outside, due to little accidents. And I was cheated in the fuel.

Canada
Hyundai i10
October 29, 2017

Cons: It was everything it said in the email thank you

Germany
Ford Focus 5d
July 25, 2017

Pros: Nothing!

Cons: First we wanted to rent FORD FOCUS, but what we got is PROTON! which we never know the brand before and they said IT WOULD BE FORD FOUCS OR SIMILIAR! But turned out NOT SIMILIAR AT ALL! THE CAR IS A MESS! NOT COMFORTABLE AT ALL! EVEN IN THE CAR THERE WAS GARBAGE?! SERIOUSLY?? Then in the invoice they payable we have to pay in the place was about 110€ THEN WE HAVE TO PAY 259€ for so much extras! THIS IS TOTAL SCAM! I just say the truth! WOULD NEVER RECOMMEND THIS TO ANYONE!

Australia
Peugeot 208
July 16, 2017

Pros: Smooth transition

Cons: Late to arrival lounge

Australia
Skoda Fabia Combi
July 11, 2017

Cons: It said will fit 5 suitcases and only fit 2!!! We had to also get a taxi cause all our luggage wouldn't fit so wasn't impressed especially at the high rate we paid to have the 5 luggage car

Australia
Skoda Fabia Combi
July 3, 2017

Pros: Nothing at all seeing I waited in line to get scammed. Check Trip Adviser and other sites for more about this scammer.

Cons: Malta first rep told me that my bank had refused my credit card while in fact the rep had mishandled the card machine deliberately and there was nothing wrong with my credit but this way I was forced to buy full insurance when I was already covered by my travel insurance. On top of this while I was extremely upset about this because I realised I was being scammed and there was not much I could do about it because after a long flight I just wanted to get my family to the hotel, the fuel bill too

Romania
Peugeot 208
January 5, 2017

Pros: The car was in good shape.

Cons: I have to wait 1 and a half hour for the agent to pick up the car ecen I told in an email I will arrive at 7,30 in the morning. I call repetatly the agency and nobidy answered. Also I was charged for a full tank of gas and I receive a half tank.

United Kingdom
Renault Megane Grandtour
September 5, 2016

Pros: GREAT CAR, GREAT SERVICE

Cons: NOTHING

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