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Malta First Car Hire at Malta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Not very clear on behalf of the rental conditions. Car was dirty inside with a lot of sand on the floor on the doors and inside of the glove box. And overall dusty.
Cons: The representative in Malta charged us an of hour fee AFTER I left the building. I was never told there was this fee and I find very unfair because the plane landed as 20h and it’s normal for me to take some time to get of the plane e collect the luggage. Therefore I shouldn’t have been charged this fee. Especially without telling me and charged it on my card without my consent! Terrible customer service.
Cons: Don’t return deposit even with full coverage.
Pros: The rep who handed over the keys was very friendly
Cons: The rep who took payment lacked something in terms of customer service skills
Cons: Extra chrarges
Pros: She sent me message through WhatsApp to confirm the time of my arrival + send me the exact localisation => it was helpful
Cons: - old car - old children seat - price between the voucher and what I paid : +300€
Pros: Never use the car because no car 🚗
Pros: All in all a good car for the value. I also like the tank half full on pick up and empty at drop off
Cons: There are too many car rental offices
Pros: fast process
Cons: Car was different to what we paid for and in bad condition.
Pros: The service at the desk was friendly. The desk is the furtherest office from arrivals which isn't far, just hard to find as it's not clearly signposted as opposed to other hire companies.
Cons: The "location fee" wasn't made clear on the booking platform. I should have also thought through the half full to empty petrol policy as its hard to go through half a tank of fuel in Malta over 4 days. The petrol was quite expensive. All these unclear costs quickly doubled the cost of the hire.
Pros: Nothing, car was bad, felt like a scam
Cons: 1 is too high of a note. Price and conditions were different than online invoice. We had to pay extra for the half tank gas and the airport tax.
Pros: Low price
Cons: Aggressive agent, hidden fees, faulty car
Cons: - car was in horendous conditions - Fuel Policy is half to empty, but you will pay way more than half a tank.
Pros: See comments above
Cons: See comments above
Pros: No problems. No charge for fuel which was excellent.
Cons: The office had no no signage for Malta 1st car Hire. Very confusing.
Pros: On face of it fantastic value
Cons: Fuel charge excessive (pickup half full, drop off empty). Observed after pickup that 1x tyre below legal tread depth and another deemed unsafe by local tyre garage.
Cons: The cost was not appropriate for the condition of the car.
Cons: The whole situation was a very bad experience to deal with them, the car was in a very bad state, dirty inside and out side.
Cons: Wouldn't recommend Malta First Car Hire to anyone. The guy who did the formalities in the office was just rude. And the car itself - I've never ever rented such a dirty inside and damaged outside car in my life. Last but not least - the car I received was not the car I booked, but it was the same class.
Pros: The agents services
Cons: The car was in a very bad technical condition, the front and back bumper were about to fall off, they were badly fixed probably after previous accidents. The car smelled very unpleasant and the furnishings were greasy and worn out. The breaks were very noisy and the whole car made rattling noises during driving. There were missing upper passenger handles. For the price we paid we expected much more. Speciality was a half full of tank of petrol for double price you would pay at any petrol station
Pros: all smooth, agent was nice, car in good condition.
Cons: price of fuel
Pros: Ease of drop off
Cons: Being lied to about the cost of the fuel in the tank at pick-up and having to leave empty policy
Pros: Quick and very polite.
Pros: Communication with staff
Cons: - The surcharge due to the use of the debit card. ( around 20 euros per day!!!!) - Slightly aging car model
Pros: The pick up point and office was about 5mins walk from interval area and on different building. straight forward not forcing me to buy any extra car rental. excess insurance as I have already bought one from U.K
Cons: The car is cleaned but had a lot of scratches everywhere and small dents but otherwise in good condition.I was upgraded to have an automatic car the a/c is in good condition for a 34’C Malta weather.
Pros: Nothing, rude staff who change the rules after we had the car for one day
Cons: Unfriendly agent, alot of extra costs, not the car that we expected (not even close)
Pros: Efficiency, price and reliable
Pros: Drop off was super fast.
Cons: We have waited more than 45 mins before they get us our car.
Pros: It wasn't Malta first, it was a smaller subsidiary Company called KWL ( or something).
Cons: Rather rude lady saying I should have read their terms and conditions properly. Was forced to drop the car off at 10am with zero flexibility mea in I had to wait at the airport for 5 hours before my flight.
Pros: I don’t like at all
Cons: The service was awful. When I had a problem of my rental car, I called to the office. The office worker treated me like all of the problems about car caused by my fault even I had insurance. The didn’t solve the problem properly. It’s absolutely humiliated and disrespect.
Cons: I didn’t like they charge 48 euros for half of tank , and didn’t like to pay upfront for fuel and bring the tank empty.. it’s never possible
Cons: The car proved wAs old car, the ac didn’t work
Cons: The car wasn't the one that we booked and we were only offered a 20Euro refund. Three important warning lights were illuminated in the dashboard display which were reported to Malta First. They said that they knew about them already and that it was a sensor fault. Why didn't they tell us on collection. An auto engineer suggested that it would be inadvisable to drive it so it was parked up from 25th to 30th June. I have complained to Malta First without reply. Overcharged for fuel.
Pros: Cheap hire with good quality car
Cons: Over charging for half tank of petrol
Pros: once car location found process was easy
Cons: the need to return the car empty of fuel. I'd prefer full to full
Cons: It was charged 50€ for half deposit. It cost me 20€ outside.
Pros: Really fast service, our flight was delayed and the rental office waited for us even a little bit after their official opening hours, and we returned the car early and the agent at the car park immediately recognized us and after a fast check told us everything was fine and we were on our way.
Cons: The condition of the car was a little, well, "used", but only as much as you'd expect from a rental, and the agent was aware, so he didn't have any objections about any additional fees for cleanup or damage so it was fine.
Cons: We were charged 50€ for half fuel tank, which is worth 25€ in the island
Pros: Those Maltese are fucking shit and fraud. After one hour fly delay the give the car to someone also and I lost 150€. Police Callan was made against them
Cons: Fuck you
Pros: Dropping off
Cons: They charge for everything. Their half tank policy is a scam. The face they dont accept certain cards. The cost for fuel they charged. All other cost they try to add.
Pros: The car
Cons: Their half tank fuel policy, the amount they charged for the half tank. The service representative. The fact they charge for anything they can. They accept only certain cards. Cost for changing driver name.
Pros: Outstanding car. Beautiful yo drive. Great on petrol. Only slight hiccup was drop off. We went back to original floor not level 0
Pros: Explained everything about the hire and did not rush me.
Cons: In issues.
Pros: Nothing, given the the car was not the one I ordered and they stolen half of tank of a fuel cost, see below in negative remarks.
Cons: The formula of the fuel was half-to-empty, but the agent invited to pay 48€, which is 36liters by 1.3€ per litre price for gasoline in malta. The Hunday Picanto car has a 35 litre tank, so I should to pay 17x1.3=22€ which is less then a half I paid! So the company have stolen 26€ from me as I used only half of a tank of the car but paid for a full tank. Moreover among all the car the company had for the same rental cost I have chosen exactly Suzuki Alto model but was provided with a Hundai.
Pros: Fast and efficient
Cons: Car service light was on, no washer fluid. They insisted I pay Euro 44 for half a tank of fuel - i picked it up half full and they wanted it back empty. This is not a good idea for customers and is an obvious way of taking more money. They did not offer me an option to return with the same fuel in or full to full.
Pros: The car was clean and did what was suposed to. The picking up and dropping off process was easy.
Cons: The car wasn't the one we choose, being bigger than expected. We received the car showing the velocity in miles per hour, and had to loose a lot of time trying to change it to km/h. The extra charge for the half tank was way above it's true value based on the island gas prices. The fact that they charge extra for the debit car deposit.
Pros: Dropping off the car was efficient and the attendant there was friendly and helpful
Cons: The man we spoke with seemed pleased we'd not realised we'd need to take out additional insurance (for €18 per day) due to not having a credit card with us. The car was an automatic, which was not what we'd booked. This was presented as an obvious positive and we'd be stupid to insist on manual. We wished we had insisted the whole trip as the car's gearbox was appalling. It felt genuinely unsafe pulling out at junctions due to how sluggish it was. Overall very expensive for a very poor car.
Pros: I always prefer to use Malta First. They are friendly, helpful and efficient.
Cons: The « half to empty » policy is not suitable for malta as you don’t drive that much in a small island ! So you give them back the car not empty, while they charge the half tank much more expensive than normal rates
Pros: Gentleman was fine
Cons: A bit pushy
Cons: Високия депозит и изнудването плащането и депозита да са от една карта на шофьора!
Pros: Value for money
Cons: Services were very good.
Cons: The guy at the rental desk was rude. As the deposit asked was too high (1350 EUR), we implored him to have it split between 2 credit cards and he refused, he even shouted at us! He also charged us for extra coverage although we had already paid the full coverage via Discover Cars. He ripped us off by charging us 48 EUR for half tank when the fuel price would normally be around 15 EUR. The car he gave us was in a bad condition. He met all our complaints/requests with cynicism and rudeness.
Pros: Easy to order , not too expensive
Cons: The rental company was selected because it offered the C3, a car we hired before on Rhodos , that was a fine car, space, drove fine. We were offered a Clio. Soon it became clear this not a same type of car Smaller, difficult to step in e (the steering wheel in ihighest position, the clutch did not work smoothly , the sights in this car is bad. On top of this the company charged us unfair EU 48,50 for a half tank of fuel, (fuel price EU 1,34, we found later).
Pros: No waiting for the car, everything very fast very nice employees. We got even a larger car than we reserved.
Cons: the con that is being charged for a tiny scratch on the bonnet and being told we could claim it back from the insurance we were forced to take out at the begining because we were using a debit card? we were in a queue of people being charged extortionate amounts for microscopic scratches!!!!
Cons: The method of getting half a tank of fuel and returning it empty is for 48 euros
Cons: The supplier tried to impose charges over and above what is stipulated in the contract. Threatened legal action when I suggested I would give a bad review
Cons: The car wasn't a Nissan Micra as I had hired. I know this happens frequently, you are buying a type of car, but I noticed no Nissan Micra's in their fleet (all for display at the car park).
Pros: The car was in great condition.
Cons: I didn't like the communication with the guy at the rental desk. He was pushing me for an insurance, although I've already got insurance from DiscoverCars. And I've later realized that the fuel policy is to my disadvantage (getting the car with half the tank and returning it empty, and paying around 50€ for the half the tank).
Pros: First of all the price is not correct they charge you another 100 eur , then the car you rent is never the one they give you, i wanted vw tcross and they gave me a renault captur, I wonder if they even have that car there. I wanted to give back the car and they said there is no refund. I would have never paid that amount of money for a captur. Is the worst experience ever. What s the legal term when you pay for something and you re offered something else?
Cons: No discussion The customer in front of us looked similarly displeased
Pros: Very straight forward arrived at the desk greeted by a very pleasant lady which was a quick process and was given a brand new vehicle.
Pros: clean car. decent condition.
Cons: the people you have working there, sales agents are scammers. they speak fast, where its hard to understand them. rush you into paying extra deposits. I agreed to the 1400 deposit but he pushed me hard saying give me 60 and if anything happens ill take 250 from you let you go. I said thats fine take the 1400 he pushed and pushed and pushed saying this is good and at end said but up to you.. he said your car WILL get hit when you park so get this..but up to you & forced gas prepay overcharged 40
Pros: search engine to find a cars from different rental companies
Cons: lack of information about: full policy, help form agent regarding parking rules, lack info about additional insurance (100euros) if you want use debit card instead of credit card.
Pros: When I was helped it was fast and efficient
Cons: There needs to be more clear signs as to where the agents are. 4 agents in 1 room all dealing with different providers and not clear as to whom you need to go
Cons: Windscreen wiper in bad condition. An old car to be renting...
Cons: Rude guy at the desk, we spent more time than needed as he compiled papers using carbon paper sheets, like we were still 50 years ago.
Cons: I had lot of issues when I tried to pick up my rental. Unfortunately, I had limit on my credit card (max 1.333 eur) and I needed to leave deposit of 1600 eur. Rental car provider did not have any understanding neither he had any flexibility to combine required deposit from credit card and from my other card or via cash. I spent 1 hour , as I tried to sort it out. Unfortunately, after 1 hour I gave up and I had to pay additionally 120 eur for insurance in order to pick up my car.
Pros: Right price good service
Cons: My problem but dropping off car couldent find correct spot some signs would help
Pros: Quick pick up and drop off with no queues staff available immediately in the airport office. deposit released without issues within 7 days
Cons: Car was older than expected. approx 5 yrs old. large security deposit creates a worry
Pros: The car was provided by KWL
Cons: Additional charges, especially the €48 for half a tank of fuel. Fuel in Malta is only €1.30/ ltr and I don’t think a full tank would take €48 to fill. Also the local tax of €28 was not expected. When picking up the car was told it only had 2 scratches. We took an additional 23 pictures of damages including cigarette burns to the interior fabric. All 4 hubcaps were seriously damaged. Overall car was in very poor condition.
Pros: Easy collection and return of the car
Cons: Car condition and function below expectation. Worn tyres, one of which loses air frequently.
Pros: Nothing specific, bad service in general.
Cons: They charge you 50 euros or something like that for half fuel tank, saying that is half full you can return it empty. Half tank is around 20/25 euros. Car had the engine oil sign and would smell a bit burn after driving for a while. Do not rent a car with these
Pros: Charge of 48€ for fuel medium empty of the car without discution, seems a hidden charge
Cons: Not fair to charge us 48€ for take the car
Pros: Friendly and helpful
Pros: Actually first car was difficult to find in the parking terminal and was overbooked so we were referred to Sicily by Car and spent long time in queue and then getting an over 70kKm heavily used car with a lot of small scuffs and creeps and little damaged on outside body.
Cons: That we got an automatic gear car for the same booked price, and then fuel condition we got was same-to-same, which I prefer, and not half-to-half as in the first car hire rent conditions.
Pros: The car was decent.
Cons: Hidden costs. Holding deposit despite no issues. Hidden up front costs we high.
Cons: I had approved order of automatic gear car, but got manual gear car instead of ordered
Cons: They did not have the automatic I ordered.
Cons: Probably the worst rental car experience I’ve ever had. The car was in a very poor state of repair, by far the worst in the entire car park. The car was dirty, the clutch was in desperate need of replacement. There was damage all over the car, while this is not an issue I feel like the whole process off checking the car in and out was a money making opportunity to charge for damage that was already there. I was also made to pay a €40 charge that I was not made aware of prior to picking up car.
Cons: I am a person who always sees the reviews before executing any decision and until this service I have never left any review. But with this company I am forced to do that. Of all the cars I've rented to this day, this company was the worst. I had bad service, I felt insecure and cheated. I was robbed and cheated. I got services I hadn't asked for and forced to pay them. I've been on vacation many times and in all of them I rented a car, this was the worst of all, I don't recommend it to anyone.
Cons: They stole me
Cons: Car broke down and Malta First Car Hire left us without any help! They said not having a replacement car available but when we checked their website they had many cars available. The agent is a very impolite man and it is always the fault of the customer. Never again! Stay away from them even when they are a little cheaper! In the end you will lose money. Also €40 for a (less then) half tank of gas in a small car (Toyota aygo) is hefty!
Pros: They walked around the car and ticked off damage with me and were nice to deal with. The car was surprisingly nice to drive. As MAlta has narrow road do take out the wa
Pros: No issues
Cons: No issues
Cons: They charged us for insurance because they said they couldn't take a debit card for the deposit only credit cards. Even though the email said they could accept debit cards.Then they told us our Fidelity credit card wasn't a credit card. then they would accept an American Express card. So we were required to purchace insurance at $150 for 13 days of use!!!!! This made our total cost $400 instead of $250. They scammed us!!!! You represent them. Drop this company!!!!!
Pros: Worse car service I have ever seen. Car was never cleaned since it was bought. Agent was rude (you have 5 min to decide and pay then I close the shop and go home), the end price was x5 at the end. Never again.
Pros: Service was exceptional
Cons: We booked an auto cabriolet the car was a bit old and had a few things broken but worked well although at the price paid I'd expect a better more well kept car.
Pros: Return of the car was very convenient with the ANPR camera recognizing the number plate.
Cons: Your agent was very rude to my wife. We had been travelling from the early hours of the morning and we had forgotten to bring our credit card. we paid the additional insurance of £160.00 GBP. we complained at the excessive amount charged for the use of the debit card. The agent simply told my wife "don't to come into my office and tell me how to run my business" " i wouldn't come into your work placer and tell you how to operate" very bad start top the holiday.
Pros: The car itself was fine.
Cons: The man at the rental desk was abusive, not simply bad customer service, literterally abusive. He was angry that a spanish couple in front of us couldn't understand. We tried to help them but he kept telling us to shut up. He called them dumb and told them to listen carefully. When it was our turn he took our car and swiped it without explaining how much or what we were being charged for. He yelled each time we poltiely asked him a question. We were in shock. This man's behaviour is unaccept
Pros: Quick and easy pick up/drop off.
Cons: Added on a 40 euro fee for fuel (roughly double the price or more) which we weren’t able to turn down. Still took the pre authorised 1350 euros despite us having paid for full coverage from discover cars fairly expensive in total for what we got.
Pros: The agent who checked the car and we returned the car to was very efficient
Cons: The desk agent was very rude and needs some training on how to speak to people politely.
Cons: They didn't have a car. I had to hire a car from another company!!
Pros: The service was very good - it was quick and seamless. We were in and out.
Pros: Quick and attentive
Cons: The representative was unclear about excess charges, not mentioning that the charge was per day, rather than per hire. Can was not what I ordered.
Pros: Nothing, they are scamming
Cons: They stole my money, the car was not there
Pros: Good attendant in car parking lot. Polite and kind. Mechanic who collected car from house as broken was kind and genuinely sorry
Cons: Poor attitude of staff at airport desk Poor quality of car, nothing as advertised. Car broke down mid week and needed to be swapped. Mis sold insurance by discover cars on broker site then needed to get at airport High excess charges
Pros: new car in good condition. clean.
Cons: The Malta First Car office was hard to find as there was no sign. The boorishness and rudeness of agent Malcolm. They charged me extra 40-50 euros for fuel, no one asked me about it, I later saw this on the receipt. The size of the deposit is not known where it came from in the amount of 2800 euros (!) instead of 1300 euros. I was forced to agree on 2500 euro. The proposed option instead of the 2800 euros deposit is 28 euros additionally per rental day and a deposit of 300-400 euros. Disgusting!
Pros: bad communication and very rude unprofessional
Cons: no thing.
Pros: The agent was helpful and informativ.
Cons: Flight was delayed by 1 hour. Unable to contact retal company. They had let the car go when we got there. Didn't apologise, washed their hands of the situation. We were left without a car!
Pros: Fast handling and nice service, except that I found out when picking up the car that it was a smaller car than I booked.
Cons: I booked a Citroen C3 or similar car, but got a Hyundai i10, which in my oppinion is quite smaller. We managed to be 4 adult people including luggage in it. But it was no pleasure in such a small car. I mentioned to the guy in the parking lot that showed me the car that an i10 can´t possibly be the same car class as a C3, but he said that it was. I was in good holiday mood and didn´t bother to complain and insist on a larger car, but I don´t think it was fair to get a smaller car than booked.
Cons: - The offer wasn't same like onsite.. Paid more than the offer -> unexpected costs - Car not as expected or the same as in the description - Clutch doesn't work fine as expected - Car smells not well
Cons: Didn’t receive car for which booking was made, unorganised and attempts to charge more to reduce excess
Pros: They've always been helpful and friendly
Pros: We've got an upgrade free of charge.
Cons: The car's aircondition was not fully working.
Pros: They text me to check we were still coming and gave directions to the hire desk, which we would not have found otherwise
Cons: out flight was delayed and so we incurred a 25 euro late pick up fee, they bullied us into taking the excess insurance as the they wouldn't block the money on a debit card and didn't take AMEX, we were happy to walk away but they said they would take my mastercard even though I didn't have a limit on it to block the excess. They knew this was the case before taking the payment for the car.
Pros: Not much!
Cons: Not very helpful. Lots of poor excuses. First they had no record of booking, then after phone calls they found it. Then they only had a basic manual car not an automatic that I booked. Then after more calls they found an automatic. Paid for full tank of fuel but car had just over half a tank! Overall they couldn't have cared less, like most of the Maltese people we came across.
Pros: The car has no problems
Pros: Nothing. When we arrived they had rented our car to another customer and offered us no alternative.Had to go to another rental place and paid much more.
Cons: The representative there was rude and callous. Didn't offer any help and was smug about our disappointment of having no car.
Cons: The service, the car rental agents
Cons: Terrible service. Rude. Did not the car requested. Gave us a tiny car. Very rude customer service. Ended up having to go with another company. Do. Not. Use!
Pros: Read my complaint on email...
Cons: Read my complaint on email...
Pros: La persona que nos entregó y recogió el vehículo fue muy amable
Cons: Nos sentimos engañados porque nos cobraron más de lo contratado, nos cobraron también medio depósito de combustible a un precio muy elevado que no se especificaba al contratarlo y en la oficina nos trataron muy mal.
Pros: Absolutely nothing
Cons: They were unkind, they were really sketchy, they were unprofessional, they were yelling at other customers, they were unhelpful, they gave my car to someone else.
Pros: No service provided
Pros: Efficient, speedy
Cons: Car was old with lots of bumps and no central locking. I had the car for a month and live on a busy road so the locking became a bit of a risk sometimes.
Pros: Easy pick up and drop of.
Pros: Clean car. Good quality car.
Pros: Fairly quick and easy - once we had found the offices!
Cons: Directions to the offices were poor. Not happy about having to fit the Child seats myself. Rep was determined to sell additional insurance.
Pros: The agent was not at desk. Although we had pre-paid for booking and had a confirmation, the agent suggested that booking didn't come across to him. Asked us to pay almost thrice the quote (including non-refundable fuel cost of around 45Euros)
Cons: My prepaid booking amount also hasn't been refunded. The guy at the desk made a shady arrangement with someone over a phone call and decided to overcharge us.
Cons: Forcing me to buy additional insurance, due to debit card payment; very poor technical condition of the car; inability to get any statement, either on payment or returned car's condition, on paper from hirer.
Pros: I did not like anything We were directed to the wrong desk after waiting in a queue for over an hour we were told we were in the wrong queue and in finding the right desk we were met with a very rude man who told us we were late and he had given our car away and to rent another one would cost a further €300 on top of the deposit we had already paid The original booking was only costing €120! He had no sympathy to the fact we had been left without a car and our deposit was unlikely to be paid bk
Cons: The fact they didn’t deliver on our booking tried to make extra money on a different rental and the very rude man dealing with us who had no customer service skills at all
Pros: absolutely nothing
Cons: The support we received when calling them from the office (null). The support we are receiving when trying to solve the issue from the next morning until now
Cons: Extra cost, extra mandatory insurance. No air conditioning
Pros: It was relatively easy to collect and drop off
Cons: The car I requested was not the car I received, far too small for what I needed. Also the price quoted on the site was not what I ended up paying. I still haven’t had my deposit refunded either
Pros: Helpful, friendly quick and easy
Cons: The car we had hoped for was a Convertible Fiat 500 however the Toyota Aygo with a sunroof was relatively acceptable as an alternative
Pros: Was not stressfull to find the office. Great location near airport
Cons: The cars clutch was in a really bad condition.
Pros: It was quick and easy to drop the car off
Cons: Ordered Min elite ! they downgraded my car ... Gave me very old car in not good condition Paid DOUBLE price for the half tank of fuel
Pros: Very poor, no car given and they cancelled car internally as the car was booked at cheaper price then current prices. Never ever trust this people. Very rude and greedy
Cons: Everything as I was left without car when I reached Malta
Cons: Half to empty fuel is a way to stole money. The gave me an old car
Pros: Good car
Cons: Exorbitant fuel cost and extra parking cost
Pros: Nice guys at desk and parking lot.
Cons: Technical condition of the car could be better.
Pros: The rental cost was very competitive
Cons: Lack of confide
Pros: Not much
Cons: All the added costs they put on, as mentioned you said I wopuld pay 72 EUR but the bill was 150 EUR more than that with all their added crap/charges. As it was late at night and the other outlets closed we had little choice
Pros: There was dash light on the car for which agent asked me to ignore it.
Cons: There was dash light on the car for which agent asked me to ignore it.
Cons: They didn't bring back my deposit for no reason
Pros: The windscreen wipers were totaly broken. We spend 5 days on Malta and 4 days it was rainy. It was not easy to use renatal car without functionall wipers!
Pros: Cleanliness of the car and drop off straight forward
Cons: Added hidden charges on collection of car
Cons: Arogant agent, dirty car inside, photos wich agent send me of the car did match witch the reality, I order different car wich I recieved . in the conditions there was not written price for the fuel agent asked 45euros, price per liter of fuel in Malta is 1,21. agent had very bad altitude
Pros: Friendly staff
Cons: Failure to repay costs associated with damage to the vehicle despite purchasing full insurance coverage
Pros: Absolutely nothing, a very bad experience from A to Z
Cons: After the paperwork was done, I wad told the car was being cleaned and that I have to wait for 30 more minutes. After 45 minutes I was told the car wasn't even on site, so basically I was lied to, and I received a different car than the one reserved. Only after an additional hour I received the right car at the hotel. The car had significant damage on, probably the most damaged car that I have ever rented
Pros: All of the above
Cons: Condition of the car. It wasn't very clean, remote control for closing the doors was broken and the seat belts tendend to unfasten by themselves every now and then
Pros: not a friend
Pros: The staff were professional
Cons: They charge over 2 euro per litre of petrol. You cannot negotiate. They call it a 'fee' and you have to pay for half a tank of petrol for 40euro.
Pros: Dropp off
Cons: It was not easy to find the desk, the man of the company was unpolite and rude, making fun of me as a women, writing on the paper instead of computer, car was not in good shape, after my complain, he draw some things on the paper, but without signature, the interiour of the car was not clean. Holding 1400eur for 31 days is very long. I dont suggest this company. Also it was not easy to find the car on the parking. I know that the rent was cheap, but still I was a client, who excepted some servi
Pros: Quick handover paperwork prepared prior to my arrival
Pros: Rien loueur malhonnête et qui escroque les touristes
Cons: Type de véhicule commandé indisponible Vous fait annuler votre réservation initiale avec discovery car et vous reloue un véhicule 2 fois plus chère en direct honteux et sans morale il vous gache des l'arrivée votre semaine de vacances
Pros: Discusting! Never again! Fraud!!!!
Cons: Please check what kind of comp You offer!
Pros: Not pushed to buy the hiring insurance
Cons: Having to pay extra to drop off out of hours when it was just leave the keys in a drop box. And paying 40 euros for half a tank of fuel when the going price at a petrol station was 25 euro.
Cons: 5 door - Ford Focus or equivalent turned into an old Skoda equivalent that sounded like it was failing apart on anything that wasn’t a perfect road. There was strong pressure from Malta First into getting premium insurance, a lady before me was visibly upset that they had charged her so much more despite her having premium through Discover Cars. Daylight robbery. I had read the fine print from DC so I thought I knew I didn’t need it but there needs to be clearer info here.
Pros: The car fit for purpose.
Cons: Absolutely unfair fuel policy. I should pay more than 50 Eur for half of tank, for 17/18 liters. Deposit, 1400 Eur, for such a car fairly too big. Manager was forcing me to buy additional insurance because of inability to reserve deposit. He blamed the bank. I should speak with my bank spending money and time in order to clarify what is wrong. There were no probs. It seems like problem was a manager, who “played” with card and told lies wanting to sell me additional and unnecessary insurance.
Cons: The entire process seemed to be aimed and getting the most amount of money out of us rather than providing the best service.
Pros: Two tyres outside tread low
Pros: It was fairly quick.
Cons: It was like talking to an automaton. Just fill in form, sign here, pay. Here's the key - car is there. Bye. Worst were the lies. Being told "that's what it costs" when I challenged the charge for petrol (twice the pump price), and the take-it-or-leave-it, we-have-you-over-a-barrel attitude.. Discovercars.com MUST be up-front about these charges so customers can make an informed decision. What's the point in providing attractive hire rates when we get ripped off at point of sale?
Pros: type and condition of the car
Cons: it is written above
Pros: Car as expected
Cons: No maps provided in glove box...usual for a hire company to have these, but not on this occasion...possibly just due to the Covid situation and not their normal service.
Cons: The staff member took our credit card and charged more than what was discussed without our consent. When asked for a refund, he refused. When asked to speak to his supervisor, he refused and got aggressive: -- He started shouting, -- stood up from his desk and bent over it placing his face near mine, -- he took the paper voucher I was holding from my hand, by force, with a sudden movement and almost hitting me in the face, -- he kept throwing his arms around us, closer and closer to my face
Cons: Everything do not use discover card
Pros: The car was NOT supplied by Malta First
Cons: The car was NOT supplied by Malta First!
Cons: see comments above
Cons: Car too big, long walk to pickup point, tyre pressure warning lights on dash, diesel
Pros: Quick drop off when returning the vehicle
Cons: Price advertised and secured on discovercars.com and what was actually charged on the day were very different. Had to pay over double, seemed to be lots of additional charges that didn’t match was advertised. Car was fine.
Pros: Only thing ease of drop off
Cons: misleading advertising - Forced to pay more for lower car or risk being without a car. Very frustrating experience. Never to use again
Cons: hidden fee, 50 eur for fuel (half tank) was not inthe contract; half tankof fuel costs in Malta around 20-25 eur, the rest is hidden fee which I did not agree to
Cons: the pickup took nearly 55 minutes and the staff lacked any sense of structure on how they processed their work for each customer. the car was filthy and they tried for attribute an existing damage to the car for £400.
Pros: Disgusting experience
Cons: There was no service!
Pros: Good reliable car
Cons: Ripped off for having to pay for fuel which is not what I signed up for, damage to car not reported on hand over sheets before hire period comencing
Cons: Trying to sell you more insurance, Then charging more for second driver after already charging a fee for a driver over 70.
Pros: Nothing!! They are liars and never come!! I wait for them like An idiot at the airport and never come.
Pros: Fairly easy and straightforward.
Cons: That it wasn’t clear that you needed a credit card to secure the deposit and without it they will add on an extra daily charge. I don’t have a credit card and they didn’t accept my wife’s. not happy as it cost me more to hire the car than I had anticipated and I would haven gone somewhere else had I known that. It is not written or explained clearly that if you don’t have a credit card they will charge you more for the care hire and make the deposit less.
Pros: Drop off process was simple, but they didn’t check the car so I am concerned they could claim damage was there that wasn’t previously
Cons: We was sent a txt on arrival telling us where to go which was helpful but when we got there was told to wait outside, after waiting as instructed for 20 minutes we was then told we needed to go to a different desk to get the car where we then had to wait in a different queue for a further 30 minutes
Cons: Very unhelpful and rude staff.
Pros: Car was fine drop of very quick
Cons: Unexpected additional charges for fuel and Insurance - see other comments
Pros: The drop off was very straight forward.
Cons: I was pressured into purchasing extra insurance, the cost of the car was more than promised, the cost of the half tank of fuel was twice what it should have been. The representative at Malta airport did not look fully at the documents provided at booking to base the price of the hire on. Emailed customer service during the hire regarding these points but have still not heard from them, over a week later
Pros: We did not like a single thing. Awful experience
Cons: Everything. Rude disrespectful people working there, not professional and not serious at all. In any other country they’d be out of business in months with that mentality
Cons: Agent required that I have a Car smelled of cigarette smoke.
Cons: No reply to the e-mail within the time limit. Not enough information about the payment methods before paying the deposit, therefore the total cost was twice the calculated amount. The price of fuel was doubled. The car had several damages that were not indicated before the delivery.
Pros: It is located nearby the airport.
Cons: Not to be trusted at all. The "Half to empty" fuel policy its a rip off. You get charged for about 20 litres of petrol 48 Euros and of course nobody will return the car with an empty tank. You can't say no to this charge and they can ask as much as they want probably for this half tank with no explanation about the high cost.
Pros: My window didn’t work
Pros: I don’t understand it was not my fault about problems battery Because I didn’t use light ans air conditioning I had 2 times problem I lost my time I lost my money I almost missed my airplane to go back to France because they need time to rescue my rental car ( they need 90 minutes ) I asked to help to start up my rental car who drive the route at my problem point.
Pros: i didnt
Cons: i diidnt
Pros: There was no hard sell on insurance and the rep was very pleasant
Cons: I selected a modern Peugeot car when booking and was given an old Skoda..told that was available. Not a fun car to drive
Cons: Rude agent at pick up, poorly signposted pick up which wasn't actually in the terminal, the car given was smaller than the one paid for, sat Nav which was extra was very poor
Cons: There was a charge of 40 euros for half a tank of fuel when picking up car from agent. However when using the car I spent 40 euros to fill the whole tank up. Therefore the company was not honest and open about this charge. Added to this I was not informed previously that there would be this upfront charge when picking up the car. The company should be honest about these two items to customers.
Pros: Did not appreciate beung cheated on petrol half tank. Nor that they wanted to charge me same again to keep same car back to back on 2 contracts
Cons: As above in fact I cancelled 2 bookings with them. They put cheap prices to get customer and then cheat us on petrol. All cheap car rentas are cheating customers including Surprice. It is a shame and bad for tourism.
Pros: everything was easy
Cons: im not keen on the half to full policy - for short trips dont use all the petrol
Pros: Absolutely nothing.
Cons: Everything was awful. The guy on the desk was rude and was lying to us constantly about hidden fees etc. Abysmal service and definitely not recommended
Cons: They make you pay for half of the deposit petrol at a crazy price which in reality would accounts for a full deposit in any petrol station of the island!!!!! Moreover this is not written when you rent the car. We would never repeat again with Malta First Car Hire
Pros: This was a really unpleasant rental on the financial aspect as it felt like a scam.
Cons: Half a tank of gas charged in advance (at pickup) at an expensive price (48€), no negociation. The need for a CREDIT card (vs a debit card) was not communicated anywhere, and this led us to pay an extra insurance which more than doubled the price of the rental. This was of course said AFTER we paid the rental, before they requested for the deposit part, leaving no choice but loosing the rental money or paying for the extra insurance. All this while my debit card already provides all insurances.
Pros: Nothing. I did not appreciate at all the lack of transparency that forced me to cancel the booking. The name of the rental company is first of all misleading - I though I had booked with a company called First and realised that that was not the case only at the airport in Malta.
Cons: The lack of transparency is a total no-no; the lack of fair rental conditions is even worse
Cons: Was forced to pay for a half tank of gas upon picking the car up. That’s unusual for a rental car. Usually you return it with the same gas as when you received it.
Pros: The fast process
Cons: Missing control in the deliver
Pros: Easy to extend my hire
Cons: I couldn't find the parking bay upon return, and then it took me a while to find the key drop-box.
Pros: Nothing. They gave me too big a car and despite I had full coverage I still had to pay for some damage of the car and tow service. A joke.
Cons: Same as above.
Pros: easy rapid
Pros: They were efficient and helpful.
Pros: The rep was very friendly. The drop off was very easy
Cons: We were charged an extortionate amount for petrol. It didn't seem 100% professional giving a deposit of €1800 whilst sat in a costa coffee and he rubbed my credit card as a copy.
Cons: Front suspension totally loose, engine loose, clutch at the end!
Pros: Not much to be honest
Cons: They stood us up at the airport at 1 in the morning, no reply from them on the phone and finally when they came to drop off the car the next morning in the hotel, their explanation was "hehe covid" Plus very unclear on the "excess" we thought we had purchased the full insurance with no excess already but they decided that it was not the case and wanted to charge 1300 euro excess. You are better off with hertz of the other guys becasue in the end the price is the same and you get better service!
Cons: Hidden fuel charges spoilt my holiday
Pros: I would just simplify it I would never ever book car from them they were so rude.
Cons: Lol nothing to be honest
Cons: I have been trying to contact the car service for over 1 month and a half to reschedule our reservation (for obvious worldwide known reasons) and just received silence... terrible service.
Pros: Car looked ok when picked up but when we started to drive it the car had issues changing from gears also the fuel gauge was not working and showed it was empty all the time
Pros: Answer was very quick and clear.
Cons: nothing. Almost everything was good.
Pros: Promptness and ease of pickup
Cons: Representative was trying to scam me.
Pros: Very fast & efficient
Cons: The car was in poor condition.
Pros: Very helpful, provided a very nice clean car.
Cons: Could not fault the service provided by you.
Pros: Helpful & relaxed staff .
Cons: Alternative vehicle to that stated on the booking.
Cons: I had to ask for assistance as my car was jammed pack , far too close to the cars in front and rear
Pros: Friendly people good assistance.
Cons: Worried about front tyre in car as it was old.
Pros: The pick up rep was very nice and friendly. The rep at return did not have identification and was very rude
Cons: The experience at the drop off and the poor car quality made driving rather unpleasant
Pros: Nothing. Absolutely nothing. The company are fraudsters
Cons: Terrible company. They added 38 Euros for fuel (this wasn’t mentioned when booking on your site). Worse- They kept declining my card for the deposit & pretended it was my banks fault. I confirmed with bank that their machine was not connecting with the bank. I think the rep was deliberately removing the SIM card of machine. He finally got the machine to work when I agreed to pay for the extra excess insurance from his company (that I didn’t need!) We saw him do this to 2 other renters! Fraud!
Pros: quick pick up and drop off
Cons: they charged me 40 euros for half a gas tank, which is about double the price of what the gas would actually cost
Pros: Easy contact, directly from airport, contract and insurance. Quick response by email or phone.
Pros: Not a scam company like GOLDCAR!!!!
Cons: Had to walk to car park to collect with my luggage..would have been nice if he brought it to arrivals
Pros: Very good with drop off instructions had to call to ask a question very polite and helpful.
Pros: At last! what the world has been waiting for, a relaxed and unflustered car rental company. Absolutely brilliant with a friendly, helpful representative at the end of a phone call to answer any queries.
Cons: If I have to be critical, €42 for half a tank of fuel is a bit expensive, but it ensured we got to our destination without the stress of finding a filling station.
Cons: Discovercarhire.com is a broker, not an actual rental company. The rental company Was KWL, which had no office, turned up 40 minutes late and then charged a damage waiver in addition to the discovercarhire.com’s own damage waiver. In effect I paid two damage waivers.
Pros: Molto veloci ma costosi
Cons: Che la macchina mi è stat condensata al aerioporto ma nessuno mi a compagnia to al’auto
Pros: Not a lot
Cons: Petrol tank charge scam... You should be ashamed
Pros: Represaentative generally helpful
Cons: No info re speed traps
Cons: The car had tape all over the place on the outside, due to little accidents. And I was cheated in the fuel.
Cons: It was everything it said in the email thank you
Cons: First we wanted to rent FORD FOCUS, but what we got is PROTON! which we never know the brand before and they said IT WOULD BE FORD FOUCS OR SIMILIAR! But turned out NOT SIMILIAR AT ALL! THE CAR IS A MESS! NOT COMFORTABLE AT ALL! EVEN IN THE CAR THERE WAS GARBAGE?! SERIOUSLY?? Then in the invoice they payable we have to pay in the place was about 110€ THEN WE HAVE TO PAY 259€ for so much extras! THIS IS TOTAL SCAM! I just say the truth! WOULD NEVER RECOMMEND THIS TO ANYONE!
Pros: Smooth transition
Cons: Late to arrival lounge
Cons: It said will fit 5 suitcases and only fit 2!!! We had to also get a taxi cause all our luggage wouldn't fit so wasn't impressed especially at the high rate we paid to have the 5 luggage car
Pros: Nothing at all seeing I waited in line to get scammed. Check Trip Adviser and other sites for more about this scammer.
Cons: Malta first rep told me that my bank had refused my credit card while in fact the rep had mishandled the card machine deliberately and there was nothing wrong with my credit but this way I was forced to buy full insurance when I was already covered by my travel insurance. On top of this while I was extremely upset about this because I realised I was being scammed and there was not much I could do about it because after a long flight I just wanted to get my family to the hotel, the fuel bill too
Pros: The car was in good shape.
Cons: I have to wait 1 and a half hour for the agent to pick up the car ecen I told in an email I will arrive at 7,30 in the morning. I call repetatly the agency and nobidy answered. Also I was charged for a full tank of gas and I receive a half tank.
Pros: GREAT CAR, GREAT SERVICE