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Eren Rent A Car at Istanbul Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Since i paid extra money then my agreement, your company is not safe and secure for online booking.
Cons: Not satisfied at all.
Cons: Its all good 😊
Pros: The car was ok but their service was awful, they didn't wait at the airport, they charged me 10% more (wrong fx rate), they didn't refund me yet the deposit !!!, they gave me car with empty tank !!!
Cons: The rental agency is far away from the airport I had to wait in the cold for them to pick me up, and eventually given a very bad car to drive.
Pros: Good cost and easy process
Cons: Drop me back to Airport
Pros: Easy and smooth process during pickup.
Pros: Very professional
Cons: Very fast
Pros: I think the owners or supervisors need to improve their customer service skills. I am paying for a service, and they think they are the only one doing it. Location is very inconvenient.
Cons: The car attendant was very helpful and courteous. he took me back to the airport and was very friendly.
Pros: Great experience
Pros: Seemed like a brand new car. Everything was clean and ready to use
Pros: They are layer The car location very very far When we start to get the car The increased the price. I refuse to take the car They charge me 200 trktish lira to return me back to airport terminal.
Pros: Voiture neuf service parfait Equipe englophone
Pros: Car in good condition
Cons: Rented from a car company who said they were "in-terminal" and paid extra for it compared to other options and they were not. Waited 2 hrs to take a shuttle bus to the rental place about 20 min away. had to fight at reception and delivery of car for over 30 mins each time to get basic, fair treatment.
Pros: 1- The employee: Sinan and Kader 2- its a New car but there was some damages before I received it.
Cons: 1-In your website mentioned: rented car will be in terminal that means There is an office in the terminal to get the car but They met me in the airport and they took me with other customer by thier car to thier office out of airport to do the paper work which took time. 2-mentioned in the contract shared with me by your site that the price includs "Airport surcharge, Road tax, Free modifications, State Tax" but they asked me to pay the road tax. I gave the stars for employees Sinan and Kader.
Pros: It was almost brand new car. They upgraded the car to automatic for free.
Pros: It's cheap compared to other agents
Cons: There is no office in airport and nobody will be waiting for you at airport as mentioned during booking ,you need make call to them then they will pick you from airport , the office is 12 km away from istanbul airport. The first car which I got broke with fumes coming from engine and I was stuck without any help for more than2 hrs to get feedback from Eren cars and later they told me to drive the car to there office in istanbul airport to change the car for me. It's risky but cheap
Pros: I liked the cleaning of the car it wad new in good condition
Cons: The place away from airport and i didn't get benefit from paying full insurance online through your website
Pros: The bill amount was taken twice from my credit card, they always do this, I don't know why?
Cons: The bill amount was taken twice from my credit card, they always do this, I don't know why?
Cons: They charge me for damage even though i had insurance from discovercars and told me to claim the charge from discovercars
Cons: The pick up of the car was not in the airport as mentioned in the booking. The company should disclose this important information before the booking. The pick up experience was painful for me and my family
Pros: Great Staff Great Car Excelent customer service They are rUnderstanding my trip delay and they kept the car for me
Cons: Charging 100TL for toll sticker Adding 18% to toll fees
Pros: The car is new, however, the engine and the car warmed more than once. It was very annoying.
Pros: new car
Cons: There is no terminal kiosk. Very bad communication with the rental company. 100 euros higher than the reservation price.
Pros: Staff was very helpful and kind.
Cons: It is not in terminal service. Advertised as in terminal, it is a lie or misleading to the least. Their representative was not waiting for us, and arrived after we called them and a 10 minutes wait. Took us 5 people in his small car to their location. After going to their location which is around 12 minutes drive, paper work took around 45 min, which was too tiresome for me and my family. It can be done easily by introducing a computer system that can get information from the booking system.
Pros: Convenient, courteous, time efficient.
Pros: NEW CAR
Cons: They do not have office at airport. (15 minutes drive from airport). They took all my insurance money for a very small tiny scratch. Car did not match the model which I have chosen.
Pros: The car that I booked wasn’t that good it had a little dent at the front when I returned it I payed 1,770 TL to the office and I have to get back the money
Cons: The car that I booked wasn’t that good it had a little dent at the front when I returned it I payed 1,770 TL to the office and I have to get back the money
Pros: No issues picking up or returning. No issues with the car working
Cons: Car wasn’t cleaned before we rented it. It also had scratches and damage to the outer body. Fuel was same to same. They gave it to us on completely empty which is more hassle- if except atleast a quarter or half tank. Full coverage insurance was very high at £200. Will always book separate insurance in the future.
Cons: The address mentioned on the visiting card was not showing up on google maps. The front desk at the hotel where we we staying also said that there is some mistake, ultimately we had to call up the company
Pros: THEY ARE ACTUALLY A COMPANY NAME: EVA OTOMOBIL1, THEY ARE BAD, I WON'T RECOMMEND THEM, VERY SLOW, ALWAYS EXCUSES, EVENTUALLY WHILE COMMUNICATING WITH THEM THRU WHATSAPP THEY BLOCKED MY NUMBER, THEY LIED THAT WILL PROVIDE ME A DISCOUNT FOR ONE DAY FOR RENTING AGAIN FROM THEM THEN THEY RUN AWAY WITH THAT, RUBBISH COMPANY!!! DN'T TRUST THEM AND DON'T RENT FROM THIS UNPROFESSIONAL COMPANY!
Cons: THEY ARE ACTUALLY A COMPANY NAME: EVA OTOMOBIL1, THEY ARE BAD, I WON'T RECOMMEND THEM, VERY SLOW, ALWAYS EXCUSES, EVENTUALLY WHILE COMMUNICATING WITH THEM THRU WHATSAPP THEY BLOCKED MY NUMBER, THEY LIED THAT WILL PROVIDE ME A DISCOUNT FOR ONE DAY FOR RENTING AGAIN FROM THEM THEN THEY RUN AWAY WITH THAT, RUBBISH COMPANY!!! DN'T TRUST THEM AND DON'T RENT FROM THIS UNPROFESSIONAL COMPANY!
Pros: available, polite, cost-effective
Cons: nothing special to mention here
Pros: Nice clean car
Cons: Very poor car pick up and drop off procedures
Pros: السياره جديده ونظيفه
Pros: Company was scam
Cons: Not trusted
Cons: شركة التأجير سيئة للغاية فقد ألزمتني بدفع 600 ليرة تركية من غير وجه حق وتعاملهم أسوأ تعامل رأيته على الرغم من تعاملي مع شركات كثيرة the rental company is very bad. It obligated me to pay 600 Turkish liras unjustly, and they treated them the worst I've seen despite my dealings with many companies.
Pros: this car rental not in rental desk they bring me the car from out of the airport
Cons: the car not clean the left side f under loose i ask him to change the car and they tell me they don't have any car
Pros: it was not confortable to pic up the car wite no petrol and and also pay about parking car that wait for me at rhe tirminal parking.
Cons: also i hadw to went about 10 km from the irport in order to drop up the caR IN the night it was tirible
Pros: Not recommend
Cons: Not recommend
Pros: Good a company and thanks
Cons: Good a company and thanks
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 21.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
For vehicles in groups Standard, Premium, Fullsize a driver license issued at least 4 years ago is required.
Local renters must pass a Findex credit check to pick up the car.
Customers are only allowed to rent only if they agree to a credit check and their credit score is satisfactory.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted. When paying with cash, a debit/credit card issued on the main driver's name is required for security purposes.
American Express, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off