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Goldcar at Istanbul Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Prefill own data
Cons: No android auto in car. This should be labeled clearly. Dangerous to use maps just from phone.
Pros: The staff is good and friendly
Pros: Great car, great service, most importantly honest service, all you need.
Pros: The drop off
Cons: The rental desk agent interaction is the worst customer service ever received. They are all crooks who try to upcharge and up sell insurance when you don’t need it. They try to charge more for a deposit than what is stated on the contract. Stay far away from this company. I gave them three chances due to the low initial rental price online I should of known better. You get what you pay for.
Cons: Office was closed! Phone never answered!!! Had to find another car. Unbelievable.
Cons: They don't you provide you with a bill for the road toll charges (HGS). They just charge your credit card and you just have to accept the charge !
Cons: NO NAVIGATION SYSTEM IN THE CAR.
Pros: No open speaks English to go over the rental condition. Please hire people who are able to communicate with tourist
Pros: Friendly staff well priced (when using own car Insurance) relative new and good car [airport; has a 'Socar' fuel station within 100 meters of rental cars return station]
Cons: 1) Excessive 19 page Contract on Carrental 2) Not clear where to find them in basement (R level) under Arrival 3) Incorrect car initially given to us, we had to point out contract details incl. model and reg before they changed 4) when we returned our Car: no paperwork/contract signature is provided to state 'ok condition on return' (leaving open to abuse)
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee applies to drivers over the age of 80.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
Local renters must pass a Findex credit check to pick up the car.
Customers are only allowed to rent only if they agree to a credit check and their credit score is satisfactory.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, return flight ticket.
A deposit for a tank of fuel is required upon collecting the vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card.
American Express, Cash, Diners, Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Delivery/collection service is not provided.
A deposit for a tank of fuel is required upon pick up.
Diesel vehicles are available only by request upon arrival.
Diesel vehicles are available for an additional charge.
For vehicles not returned in an acceptable clean condition, an additional charge of 720 TRY will apply.
An administrative fee of 400 TRY will be charged for each request received from the traffic police.
All refunds (unused fuel, deposit, etc.) are made in TRY even if the customer was originally charged in a different currency when picking up the vehicle.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off