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Essence Car Rental at Istanbul Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: They are trying to find any problem with the car and the create problems that can be seen
Pros: Nothing.
Cons: The instructions to find the car rental desk were very unhelpful. We had to call a Turkish number (very expensive from a UK phone) who then just told us to turn left, why could they have not written that on the arrival instructions? When we finally found the car rental desk, their card machine wasn't working. We tried 3 different cards but none of them would work in the machine. We were then just told that our rental was cancelled without getting a refund for the deposit we paid. Awful, avoid.
Pros: Everything, they couldn’t have done better
Cons: Nothing. They did great
Pros: Easy picking up and dropping off the rental car
Cons: I was told addblue full in tank but it wasnt .. i almost got stuck on the road .
Pros: The car has no spare tire and I was stuck when a tire got punctured.
Cons: The rental clerk did not speak English.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
Maximum rental age is 69 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
Local renters must pass a Findex credit check to pick up the car.
Customers are only allowed to rent only if they agree to a credit check and their credit score is satisfactory.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Only physical driver's licenses are accepted (not digital versions).
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, Country entry stamp that is not older than 6 months. All documents must be issued in the same country.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
A local renter is defined as a renter who is a resident of Turkey.
Local customers are allowed to rent only if they agree to a credit check and the credit score is positive.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request. Additional charges will be applied.
Snow chains are allowed in icy/snowy conditions.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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