Avec Rent A Car at Istanbul Airport

Cons: They were easy to deal with and very respectful, even though there was a language barrier

Pros: Seamless rental process

Cons: Everything was great

Pros: Very honest and helpful

Pros: Quick and simple

Cons: All paperwork and documents are in Turkish, so I have no idea what I was charged for additionally after the trip

Pros: Free upgrade

Cons: Nothing

Cons: They didn’t do the maintenance of the car before we picked up. We requested car change but they suggested us to take the car to the car shop.

Pros: Amazing team

Cons: They dont accept your full insurance

Pros: Pickup speed and car readiness and smily people .

Cons: Scratches on car body .and got a alarm on tires.

Pros: quick service and very helpful staff

Pros: Fast, efficient and honest service. The car wasn't exactly clean but it was new and in good condition.

Cons: Car wasn't as clean as it should be.

Pros: Friendly staff however slow and couldn’t provide a proper customer service

Cons: Long delays in receiving the car and improper car documentation

Pros: They didn’t give me the car

Cons: They didn’t give me the car Very bad customer service i will never do it again

Pros: Pick-up was smooth and staff was helpful.

Cons: Car smells like cigarette. On the other hand, drop off took long and two staff that drove the car away were arrogant.

Pros: جميع ما ذكر أعلاه يضاف اليه حسن تعامل موظفي الشركة مع العميل

Cons: The car was not clean from inside and when l told the agent he checked and told me it is not big problem take the car to Washing Car Shop.

Pros: The agent was very friendly and I appreciate that.

Cons: Not much everything was fine!

Pros: The car not what I expected, full of little dents and scratches, booked cross over and was given saloon, no apologies from the staff, even told me to cancel if not happy , even trying to sell extra unnecessary insurance despite explaining already have the extra cover, they told me that between you and the company

Cons: Will definitely not use this company

Pros: Everything was smooth

Cons: One of the staff was in a rush to give the car to me without any chance for us to inspect the car together

Pros: Friendly professional staff

Cons: Everything

Pros: Bad there forst Priioty are Money

Cons: Bad

Pros: Everything was perfect. The whole process was very easy.

Pros: Professional and helpful staff personnel..

Pros: tutto liscio

Cons: l'addebito dei costi di pedaggio delle autostrade: applicano un ricarico eccessivo. Anche il costo per drop off in località differente al pick up mi pare esagerato. Avevo prenotato una Renault Clio e mi hanno dato tutt'altro modello

Pros: Everything

Cons: Nothing

Pros: ganske bra service

Cons: fornøyd

Pros: The car was good condition

Cons: I should pay 220 € They withdrew 256 € from the credit card, I didn’t ask for any thing extra.

Pros: THEY ARE THE BEST FOR EVRY THINGS

Cons: THEY EZEY FOR PICK UP AND FAST DROP OFF

Pros: Fast Service

Cons: nothing

Pros: Normally I'm getting the same model I choose while renting through the website with perfect condition, plus the speed in getting the car and dropping off

Cons: I got the car which had issue in the break(break pad is finished and needs changes), I realized that when next day, I called them and they said come to airport to change the car, where they should send me the replace car cuz it's there issue, and they could simply check the car before they renting to any one to check the condition of the car. I waste half day of my trip just chasing and changing the car

Pros: Fast pickup and drop off. Car condition

Cons: Wheel alignment needed

Pros: Fresh car, exactly what I reserved, helpful staff, great value for money

Cons: All is good

Pros: I received the car not well cleaned inside, there was a light on showing low washer water in the dash, I informed the agent about it , his reply was he filled it just now and it will turn off after I drive it ,but it never turned off , because in real he didn’t filled it up, the other thing was the inside lights (cabin and readings lights) were not working .

Pros: The car was returned quickly, considering you returned it two hours ago and it's still not the first thing you can do.

Cons: Nothing much to report. I paid for insurance online when booking, but when I picked up the car from the airport office, they informed me that the comprehensive insurance I purchased online was insufficient and did not cover minor scratches or breakdowns. They charged me €135 for comprehensive insurance, meaning I paid for the car insurance twice. I had also previously asked if I needed an international driving permit or if a Saudi driving license would suffice. You stated that an international

Pros: Dishonest, unprofessional, and stressful. Avoid this company.

Cons: Terrible experience with Avec Rent-a-Car. They ignored my messages when I tried to extend my rental, then finally replied days later on WhatsApp and demanded double the price. I had to return the car at the airport and rent again with a baby, and they offered zero help. They don’t speak English but force you to sign a contract only in Turkish, then charged my credit card more than my original booking. They even made us pay about 600 TL for parking because they refused to cover their own delay.

Pros: Dishonest, unprofessional, and stressful. Avoid this company.

Cons: Terrible experience with Avec Rent-a-Car. They ignored my messages when I tried to extend my rental, then finally replied days later on WhatsApp and demanded double the price. I had to return the car at the airport and rent again with a baby, and they offered zero help. They don’t speak English but force you to sign a contract only in Turkish, then charged my credit card more than my original booking. They even made us pay about 600 TL for parking because they refused to cover their own delay.

Pros: Everything ok

Cons: They charge me 2000 Tr for washing the car , the weather was rain how I can clean the car.

Pros: Helpful staff

Cons: Car was fully gassed

Pros: I returned the car and my funds not returned yet

Cons: Cooperation of their employees

Pros: Good kind staff, prompt pikup& dropoff, clean cars

Cons: At pick up They offer me oppel moka (smaller)because they did not have the crossland , so I have to change it renault megan and pay extra

Pros: The vehicle exchange was carried out smoothly.

Cons: During my 13-day car rental period, even though I chose the unlimited mileage option, it was unfortunate that I was given a car that was due for maintenance, which caused me to drive 50 km and lose time just to exchange the vehicle.

Pros: Outstanding 👍

Cons: Amazing 👍

Pros: من اسوأ التجارب ولن اكررها مره أخرى

Pros: Excellent servcie by AVEC

Cons: The rental prices have increased significantly, & I think this is across the board by all rental car agencies, which is not encouraging for future rentals.

Pros: Easy to find, quick pick-up procedure, car was new, very clean. Easy return, without problems. Fair price.

Cons: /

Pros: This is my 5th time i rented from avec and they were amazing

Cons: Everything from start to end very friendly and professional

Pros: Everything was good.

Cons: The CarPlay was not working properly!

Pros: Nothing shitty place!

Cons: People are trying to scam you, as want to charge extra when you pick up car also dont reimburse my money!!!

Pros: They don't speak English, did charge some extra crazy amounts. All invoices are in Turkish language, no one is replying to calls or emails. Will never rent a car with them again

Pros: I don’t get car

Cons: They don’t return deposits They cut fees such as cleaning 2500TL from your card without your consent , all of a sudden some decided the need deep detailed cleaning without even discussing with you. It was decided after dropping off the car and not tipping the guy who received it while he was looking for Tip. So he sent the car for deep cleaning costing 2500 TL which was definitely unnecessary. So they cut if rom deposit. I rent from them 2 cars simultaneously, one as I said did not return depos

Pros: Rented a compact SUV which was a current model, low mileage and fun to drive. Good service from staff too

Cons: Wanted larger SUV but availability and price was extremely limited

Pros: Excellent customer service 👏.

Cons: Agents should speak English

Pros: Helpful and easy going staff. Well looked after cars.

Cons: Not any serious thing but an outside wash would be good. Inside the car was very clean.

Pros: The car has blows.

Cons: No deposit has been recovered.

Pros: لا تلتزم بالمتفق عليه

Cons: كان متفق مع مكتبهم في المطار إضافة تأمين شامل على السياره وأخبرني التأمين شامل يشمل جميع أجزاء السياره ومنها السقف والزجاج والفرش الداخلي للسياره واذا تام إرجاع السياره متسخه ووافقت على التأمين هذا واخذوا مبلغ كبير على التأمين وعند وتم دفع قيمة الاجار كامله ومن ضمنها التأمين الشامل واخذوا ٢٠٠ يور ضمان غير قيمة التاجير والتأمين وعند تسليم السياره كلمني أحدهم من المكتب وقال يريد سحب ٣٢٠٠٠ الف ليره تركي وذالك بحجة ٤٠٠٠ ليره قيمة تنضيف السياره وعند ساله لماذا باقي المبلغ لم يخبرني شركة لاتلتزم المتف

Pros: See above + technically good equipped vehicle

Cons: ––

Pros: They upgraded my choice and i could not have been happier. Car has worked as it should

Cons: Car was not in prime clean condition and i had to have it cleaned after pick up and before return.

Pros: This is the second time we are renting from AVEC. They are kind and helpful for everything. Clean car.

Cons: N/a

Pros: They were very professional.

Cons: Avec Service was so bad in trabzon branch . Contact numbers do not repky. Full insurance thatvthey offer is just a spam that doesn't help when needed

Pros: The staff at pick up desk. they were amazing and helpful.

Cons: I’ve been charged twice. My original pick up price was €117.60. In US dollars.$138.23 i have been charge an extra $176.34 that I have no idea what is the charge about and I did not authorize it. On top of it yesterday I received an email stating that I owe 5200 Turkish liras it doesn’t explain if that’s something that I already paid for my three day rental car.

Pros: fast processing

Cons: There is nothing to worry about, there is respectful customer service.

Pros: Très rapide, voiture neuve et propre et comme annoncé

Cons: Très rapide, tout est informatisé, avec une tablette, dans un stationnement sécuritaire et à l'aéroport.

Pros: Showed no concern about the issues during pick up

Cons: Gave me a moderately damaged car. asked for gasoline vehicle it was diesel with no adblue.

Pros: EXELANT SERVECE MOOR THAN I ECXEPECT

Cons: NOUTHIG ALL FANTASTIC

Pros: nothing

Cons: overcharged and unresolved by Discover cars and AVEC. Never rent from this combination

Pros: I originally like Turkish people, but they are completely scammers. They should be ashamed of themselves.

Cons: I submitted a legitimate international driver's license and English driver's history certificate, but they refused the lease on a ridiculous basis, saying that the original one-year deadline of international driver's license should meet the issue date of more than four years. I have confirmed that it is possible to rent a car from all the other rental car companies nearby with the same international driver's license.

Pros: Team are very friendly and helpful

Pros: The staff were very busy to handed over the rental car to the customers but they made every effort as quickly as possible. It was just few minutes to take a car even when I returning the rental car.

Pros: Nice new car in perfect condition

Cons: A little hard to find at first in the terminal

Pros: Agent not cooperative at all ….bad service and rude agent

Pros: price is good

Cons: car not in good condition, broken rear wiper, broken brake lamp, tire psi warming light on, ADblue fluid low warning.

Pros: Ease of processing at the airport desk and pick up & drop off. Excellent team!

Cons: Nothing.

Cons: They declined all of my credit cards, which is highly unlikely, as all of them are valid for international transactions. I suspect this may have been intentional, possibly because the vehicle I booked is not actually available. I also request a refund of my deposit, which was charged when I booked the vehicle through discoverscar.com

Pros: Friendly team and very fast to arrange car.

Cons: They forced me to have Opel Mokka full electric while I booked VW Tiguan. Finally they changed to Opel Mokka gas. One sensor in front driver side had fault and was warning all the time while there was no car in any side the car.

Pros: friendly team

Cons: Car cleanliness

Pros: Car condition

Cons: Nothing

Pros: Amazing service provided- hastle free… fast pickup n drop off

Pros: drop and pick up staff friendly not ist airport desk

Cons: windscreen washer was empty which was rainy day, car had cigarette smell and not helpful staff on ist airport desk

Pros: Staff was great, the car was not what I paid for and rented.

Cons: The car was so so.

Pros: Quick

Cons: I payed for insurance again

Pros: The car was really clean

Cons: I have been renting cars from Turkey for last 11 years never had a really clean car like this one Thanks Hasan

Pros: خدمة جيده وسعر مناسب الموظفين متعاونين شكرا Good service and reasonable price. The staff are cooperative. Thank you.

Pros: The professionalism of the person delivering and receiving the vehicle.

Cons: Providing a car of a lower level than the one reserved.

Pros: Fast check out. Efficient staff

Cons: Nothing. Already rented 2 times

Pros: Everything was good car is very clean all service was good thank you

Cons: People assisting are very good I'm happy thanks everyone

Pros: Every think was good

Cons: The car was not the same what i rent and no similar i rent suv and they given me smaller not suv

Pros: They were quick

Cons: The car was scratched and dented from all sides Third raw in the car was not clean After i handed the car within two days, they send me a bill for 1700 T Lira ( in turkish and i asked for english one but no reply. But they charged me 42000 TURKISH LIRA. No reqson on why is that!! Nor a detailed bill on charges.

Cons: Overcharging on fuel

Pros: Fast to pick up Very friendly staff

Cons: Non

Pros: Very friendly and easy process to rent

Pros: Everything People are great

Pros: Nothing.

Cons: Scamming and taking credit card. Taking money after droping off car and travel.

Pros: fantastic service

Cons: superb

Pros: Its the worst ever because of their stupid policies as they refuse to give me the car due to a stupid reasons and i lost my meetings because of them

Cons: Nothing as they are radishes

Pros: Nothing because they charged me extra for insurance. They said discover cars insurance in not accepted in Turkey. So I want refund. That’s your conflict each other

Pros: nice car ,

Cons: delay of picking up the car

Pros: Offers a variety of cars to suit different needs. Affordable rates compared to some competitors.Professional Staff, Courteous and helpful team.Smooth Booking Process: Easy online reservations and clear terms.

Cons: nothing

Pros: سهولة التسليم و الاستلام

Cons: كانت سيارة غير الذي استأجرتها

Pros: every things

Pros: Fast check in and check out. Staff was really helpful and friendly

Pros: Renting and returning car was easy

Cons: They told us to refill at the airport which we thought was convenient however the price was double to elsewhere.

Pros: They gave a good condition car and overall loved it. Also, the service professionals were very good in helping us to get the car picked and dropped which went smoothly. Definitely, loved their service

Pros: The people working at Avec car are extremely unprofessional. The man took my passport to look for my entry visa stamp as it’s a requirement. Then started going through my passport and looking at all my visa’s. Made a comment about my USA visa to which I told him was not his business. He then replied that it’s ‘Not a problem’ if he looks through my passport at my other visas for his own amusement. When I told him that I’d like my passport back, he threw my passport at me and told me ‘No car!’

Cons: I explained to him that my passport is my personal document and not for his amusement as every visa he saw in my passport would come with a rude comment from him. As my wife understands some Turkish, he was swearing at us to the other lady who worked there. It was very embarrassing and unacceptable. Never Ever Again!!!!!!!!!!!!!!!!!

Pros: Good price, clean car, very organized,

Pros: Good service only this time got difficult from collection desk worker she was not efficient as normally

Cons: They have all the time new cars

Pros: It took long time to print the reservation. Besides that all was great.

Cons: It takes longer than other companies to process the reservation.

Cons: The front tire was always low in air

Pros: You are a fraudulent company that does not respect contracts. I reserved a car and was given another car, and you did not return the amount paid in advance.

Cons: You are a very bad company and I will never deal with you again.

Pros: When i arived ist airport the he tell me i cant give you a cae becouse your flight is not internathional you come by domestic flight and he cancel my boking

Cons: I dont like

Pros: Never again!

Cons: Never again!

Cons: Email regarding toll charges were not answered.

Pros: Very bad experience, never again!

Pros: لا شي

Cons: الموظفون في مطار اسطنبول

Pros: Car clean and new

Cons: All well can’t complain

Pros: Deposited money not return back

Cons: I RETURN THE CAR BUT TILL NOW NOT RETURN BACK MY DEPOSIT MONY 159 EURO

Cons: The staff on the front desk was bad

Pros: Nothing

Cons: Nothing

Pros: Service pick up and drop everyone was polite, smiling Helpful

Pros: They’re fantastic, easygoing with giving optimum care and comfort, very professional. Highly recommended 10/10*

Pros: Umit, one of the agents during drop off, is a great guy. Extremely professional and polite. He should be an owner.

Pros: Fast pick up and drop off

Cons: I have requested an upgrade, and I was told it will cost me 100 euro, and I have been charged 198 euros

Cons: Delay in receiving the deposit

Pros: Easiness, new car with good condition

Cons: Cost in general, insurance cost

Pros: Very friendly staff, nice car, and so quick and easy pick up, and drop off. Also, we found 2 welcome water bottles

Pros: المصداقيه والسرعه في الاستلام والتسليم بدون اي تحايل من الموظفين او تأخير

Cons: كل شي مرضي ولكن يوجد ملاحظه من مكتب التأجير المفروض عند استلام السياره يتم تسليم العميل صورة التفويض ونسخه من عقد الايجار موضح به كل التفاصيل من مبلغ الايجار ومبلغ التأمين والشروط الاخرى

Pros: High quality service

Pros: ...Overall the car was very new. Drop off was very smooth

Cons: Had to wait about 40 minutes when picking up the car. Also the car had no fuel and I had to find a gas station quickly.

Pros: I hope there are English speaking staff at the airport when the car is delivered

Pros: Very bad service

Cons: People's in the rental car office are very rude

Pros: Avec was unprofessional and they try to cancel my reservation and i spent more than tow hours to finalise the papers. the workers behaviour's was very bad.

Cons: every thing was bad i will never ever use Avec services and i will not recommended to any one

Cons: I didn’t receive the car I chose but smaller They took many from my credit card without any reason I know and know one answer me until now!!!!

Pros: good service , Clean car, new car

Pros: They were not helpful at all.

Cons: Not helpful at all

Pros: kind people and fast operations

Cons: nothing

Pros: Actually my experience with Avec is absolutely great, the car was excellent and staff are amazing Overall excellent experience and I will rent from Avec again

Pros: They are a scam they don't provide which car you choose and always give your smaller car for premium price avoid it

Cons: Fraudsters scam artirst they give you smaller cars in price of full big cars

Pros: Every thing

Cons: Nothing

Pros: I didn’t find what I’ve chosen, but the agent replaced with another good option

Cons: Waiting time waiting for my turn I suppose to get a Hybrid Car as per the contract but got normal one > Hybrid not available

Pros: Very GOOD company

Pros: Almost new car,clean, clean. Come in and aut in 5 minutes Believe me or not 5 minutes

Cons: N/A

Pros: Nothing

Cons: I was not given the car I reserved or anything like it A comprehensive insurance was taken again, even though my reservation included a comprehensive insurance (so I paid twice). Bad treatment from staff A guarantee of 150 euros was taken and has not been returned to date, which is equivalent to at least 700 dirhams, as only 211 dirhams were returned to me. It is completely unacceptable

Pros: Didn't like anything of there service, I want my money back

Cons: They cancel my reservation

Pros: i pay more than the price on site

Pros: Nothing is special

Cons: The car information is not enough. Car photos are not enough. I had a very hard time renting this car. It took 1.5 hours.

Pros: I didn’t like nothing they not gave me the car I booked and they gave me small car and they are not treating very well and they took again insurance and I told them I payed online and they say long story about this insurance with discovery and there insurance directly with them this only to get more money 250EURO.

Cons: I didn’t like nothing they not gave me the car I booked and they gave me small car and they are not treating very well and they took again insurance and I told them I payed online and they say long story about this insurance with discovery and there insurance directly with them this only to get more money 250EURO.

Pros: New car

Cons: The charger my card for deposit which is still not returned. And today as i returned the car. My credit card was charged automatically.

Pros: Nothing,

Cons: miscommunication between office and field agent. weak customer care.

Pros: Professional company.

Cons: Nothing.

Pros: Car condition and staff

Cons: I have never got a single email every time my credit card was charged, even though I asked to correct my Email 3 times...First, before picking up the car (June 18th 2024), second when I called customer service to extend my rental period (June 25th 2024) and finally when I dropped off the car (June 29th 2024). Till the writing of this feedback, I have not got any invoice explaining what I was charged for. This is the only reason for my dissatisfaction.

Pros: Very professional and friendly service at a great value. I will definitely rent from them again.

Pros: Great Service and people. And I got a brand new car.

Pros: Very nice

Cons: Nothing

Pros: I’m return clean and unbroken car, agent tnx for my and say that everything was ok I’m checking my account and sow that they recharge me twice time with same amount obaut 340 eurx2 and return only 311 eur

Pros: New car (about 5000 km)

Cons: No professionally. They deducted €123 and said oops we deducted it by mistake and it will be refunded to your visa, and refused to return it in cash as it is their mistake. They did not provide any printed proof and took my phone to take a picture of the screen. Will never deal with this company again.

Pros: Absolutely nothing.

Cons: I booked & paid for a full size SUV but get a compact estate which is three levels downgrade !!!! They claimed that they don’t have cars which is even worse excuse !!

Pros: Blindly saying card not working but my card working turkey every where

Cons: Same above

Cons: Charging me with out letting me know what I have been charged for

Pros: Nt

Cons: They charged money after finishin the renral without any info also tjey have insıranve

Cons: Car was not cleaned properly. The fuel tank was not full when I took it and the employee said it was full.

Pros: The deposit money not being paid back to me They not give me any statement about the toll we have used I don’t have any information about the amount of the money they going to deduct from the deposit I asked them no one give any information I think They do what they like

Pros: They gave me wrong car I ordered automatic diesel and they brought me manual petrol after they gave me a different car and they charged me for no reason, to slow service waist of time

Pros: Nothing really

Cons: Poor services

Pros: Nothing

Cons: Very bad service

Pros: II couldn't get a car. They didn't give me a car!

Cons: Nowhere is worse rental car service than them.

Pros: Nothing. Very rude and arrogant desk agents that have no respect for the customers and travelers. Their English language is very weak.

Cons: It was a catastrophic experience. Specially when I picked up the car. They have no card payment machine. They took a photo of my golden credit card. Then the rental agent at the desk tried to make online payment with m golden credit card without notifying me, not once, but several times. What happened then? My bank blocked all of my cards and accounts due to a suspected fraud attempt. I had then to call my bank in my homeland. Waited over an hour on the line in order to fix this problem.

Pros: New car.

Cons: Car size not fitting the class that I ordered.

Pros: I order x class ople but give me Standar

Cons: Clean and new car

Pros: Nothing, rude staff

Pros: The car was too noisy and we change the car on the second day

Cons: The agent changed the car without asking to me