Avec Rent A Car at Istanbul Airport

Pros: The staff were very busy to handed over the rental car to the customers but they made every effort as quickly as possible. It was just few minutes to take a car even when I returning the rental car.

Pros: Nice new car in perfect condition

Cons: A little hard to find at first in the terminal

Pros: Agent not cooperative at all ….bad service and rude agent

Pros: price is good

Cons: car not in good condition, broken rear wiper, broken brake lamp, tire psi warming light on, ADblue fluid low warning.

Pros: Ease of processing at the airport desk and pick up & drop off. Excellent team!

Cons: Nothing.

Cons: They declined all of my credit cards, which is highly unlikely, as all of them are valid for international transactions. I suspect this may have been intentional, possibly because the vehicle I booked is not actually available. I also request a refund of my deposit, which was charged when I booked the vehicle through discoverscar.com

Pros: Friendly team and very fast to arrange car.

Cons: They forced me to have Opel Mokka full electric while I booked VW Tiguan. Finally they changed to Opel Mokka gas. One sensor in front driver side had fault and was warning all the time while there was no car in any side the car.

Pros: friendly team

Cons: Car cleanliness

Pros: Car condition

Cons: Nothing

Pros: Amazing service provided- hastle free… fast pickup n drop off

Pros: drop and pick up staff friendly not ist airport desk

Cons: windscreen washer was empty which was rainy day, car had cigarette smell and not helpful staff on ist airport desk

Pros: Staff was great, the car was not what I paid for and rented.

Cons: The car was so so.

Pros: Quick

Cons: I payed for insurance again

Pros: The car was really clean

Cons: I have been renting cars from Turkey for last 11 years never had a really clean car like this one Thanks Hasan

Pros: خدمة جيده وسعر مناسب الموظفين متعاونين شكرا Good service and reasonable price. The staff are cooperative. Thank you.

Pros: The professionalism of the person delivering and receiving the vehicle.

Cons: Providing a car of a lower level than the one reserved.

Pros: Fast check out. Efficient staff

Cons: Nothing. Already rented 2 times

Pros: Everything was good car is very clean all service was good thank you

Cons: People assisting are very good I'm happy thanks everyone

Pros: Every think was good

Cons: The car was not the same what i rent and no similar i rent suv and they given me smaller not suv

Pros: They were quick

Cons: The car was scratched and dented from all sides Third raw in the car was not clean After i handed the car within two days, they send me a bill for 1700 T Lira ( in turkish and i asked for english one but no reply. But they charged me 42000 TURKISH LIRA. No reqson on why is that!! Nor a detailed bill on charges.

Cons: Overcharging on fuel

Pros: Fast to pick up Very friendly staff

Cons: Non

Pros: Very friendly and easy process to rent

Pros: Everything People are great

Pros: Nothing.

Cons: Scamming and taking credit card. Taking money after droping off car and travel.

Pros: fantastic service

Cons: superb

Pros: Its the worst ever because of their stupid policies as they refuse to give me the car due to a stupid reasons and i lost my meetings because of them

Cons: Nothing as they are radishes

Pros: Nothing because they charged me extra for insurance. They said discover cars insurance in not accepted in Turkey. So I want refund. That’s your conflict each other

Pros: nice car ,

Cons: delay of picking up the car

Pros: Offers a variety of cars to suit different needs. Affordable rates compared to some competitors.Professional Staff, Courteous and helpful team.Smooth Booking Process: Easy online reservations and clear terms.

Cons: nothing

Pros: سهولة التسليم و الاستلام

Cons: كانت سيارة غير الذي استأجرتها

Pros: every things

Pros: Fast check in and check out. Staff was really helpful and friendly

Pros: Renting and returning car was easy

Cons: They told us to refill at the airport which we thought was convenient however the price was double to elsewhere.

Pros: They gave a good condition car and overall loved it. Also, the service professionals were very good in helping us to get the car picked and dropped which went smoothly. Definitely, loved their service

Pros: The people working at Avec car are extremely unprofessional. The man took my passport to look for my entry visa stamp as it’s a requirement. Then started going through my passport and looking at all my visa’s. Made a comment about my USA visa to which I told him was not his business. He then replied that it’s ‘Not a problem’ if he looks through my passport at my other visas for his own amusement. When I told him that I’d like my passport back, he threw my passport at me and told me ‘No car!’

Cons: I explained to him that my passport is my personal document and not for his amusement as every visa he saw in my passport would come with a rude comment from him. As my wife understands some Turkish, he was swearing at us to the other lady who worked there. It was very embarrassing and unacceptable. Never Ever Again!!!!!!!!!!!!!!!!!

Pros: Good price, clean car, very organized,

Pros: Good service only this time got difficult from collection desk worker she was not efficient as normally

Cons: They have all the time new cars

Pros: It took long time to print the reservation. Besides that all was great.

Cons: It takes longer than other companies to process the reservation.

Cons: The front tire was always low in air

Pros: You are a fraudulent company that does not respect contracts. I reserved a car and was given another car, and you did not return the amount paid in advance.

Cons: You are a very bad company and I will never deal with you again.

Pros: When i arived ist airport the he tell me i cant give you a cae becouse your flight is not internathional you come by domestic flight and he cancel my boking

Cons: I dont like

Pros: Never again!

Cons: Never again!

Cons: Email regarding toll charges were not answered.

Pros: Very bad experience, never again!

Pros: لا شي

Cons: الموظفون في مطار اسطنبول

Pros: Car clean and new

Cons: All well can’t complain

Pros: Deposited money not return back

Cons: I RETURN THE CAR BUT TILL NOW NOT RETURN BACK MY DEPOSIT MONY 159 EURO

Cons: The staff on the front desk was bad

Pros: Nothing

Cons: Nothing

Pros: Service pick up and drop everyone was polite, smiling Helpful

Pros: They’re fantastic, easygoing with giving optimum care and comfort, very professional. Highly recommended 10/10*

Pros: Umit, one of the agents during drop off, is a great guy. Extremely professional and polite. He should be an owner.

Pros: Fast pick up and drop off

Cons: I have requested an upgrade, and I was told it will cost me 100 euro, and I have been charged 198 euros

Cons: Delay in receiving the deposit

Pros: Easiness, new car with good condition

Cons: Cost in general, insurance cost

Pros: Very friendly staff, nice car, and so quick and easy pick up, and drop off. Also, we found 2 welcome water bottles

Pros: المصداقيه والسرعه في الاستلام والتسليم بدون اي تحايل من الموظفين او تأخير

Cons: كل شي مرضي ولكن يوجد ملاحظه من مكتب التأجير المفروض عند استلام السياره يتم تسليم العميل صورة التفويض ونسخه من عقد الايجار موضح به كل التفاصيل من مبلغ الايجار ومبلغ التأمين والشروط الاخرى

Pros: High quality service

Pros: ...Overall the car was very new. Drop off was very smooth

Cons: Had to wait about 40 minutes when picking up the car. Also the car had no fuel and I had to find a gas station quickly.

Pros: I hope there are English speaking staff at the airport when the car is delivered

Pros: Very bad service

Cons: People's in the rental car office are very rude

Pros: Avec was unprofessional and they try to cancel my reservation and i spent more than tow hours to finalise the papers. the workers behaviour's was very bad.

Cons: every thing was bad i will never ever use Avec services and i will not recommended to any one

Cons: I didn’t receive the car I chose but smaller They took many from my credit card without any reason I know and know one answer me until now!!!!

Pros: good service , Clean car, new car

Pros: They were not helpful at all.

Cons: Not helpful at all

Pros: kind people and fast operations

Cons: nothing

Pros: Actually my experience with Avec is absolutely great, the car was excellent and staff are amazing Overall excellent experience and I will rent from Avec again

Pros: They are a scam they don't provide which car you choose and always give your smaller car for premium price avoid it

Cons: Fraudsters scam artirst they give you smaller cars in price of full big cars

Pros: Every thing

Cons: Nothing

Pros: I didn’t find what I’ve chosen, but the agent replaced with another good option

Cons: Waiting time waiting for my turn I suppose to get a Hybrid Car as per the contract but got normal one > Hybrid not available

Pros: Very GOOD company

Pros: Almost new car,clean, clean. Come in and aut in 5 minutes Believe me or not 5 minutes

Cons: N/A

Pros: Nothing

Cons: I was not given the car I reserved or anything like it A comprehensive insurance was taken again, even though my reservation included a comprehensive insurance (so I paid twice). Bad treatment from staff A guarantee of 150 euros was taken and has not been returned to date, which is equivalent to at least 700 dirhams, as only 211 dirhams were returned to me. It is completely unacceptable

Pros: Didn't like anything of there service, I want my money back

Cons: They cancel my reservation

Pros: i pay more than the price on site

Pros: Nothing is special

Cons: The car information is not enough. Car photos are not enough. I had a very hard time renting this car. It took 1.5 hours.

Pros: I didn’t like nothing they not gave me the car I booked and they gave me small car and they are not treating very well and they took again insurance and I told them I payed online and they say long story about this insurance with discovery and there insurance directly with them this only to get more money 250EURO.

Cons: I didn’t like nothing they not gave me the car I booked and they gave me small car and they are not treating very well and they took again insurance and I told them I payed online and they say long story about this insurance with discovery and there insurance directly with them this only to get more money 250EURO.

Pros: New car

Cons: The charger my card for deposit which is still not returned. And today as i returned the car. My credit card was charged automatically.

Pros: Nothing,

Cons: miscommunication between office and field agent. weak customer care.

Pros: Professional company.

Cons: Nothing.

Pros: Car condition and staff

Cons: I have never got a single email every time my credit card was charged, even though I asked to correct my Email 3 times...First, before picking up the car (June 18th 2024), second when I called customer service to extend my rental period (June 25th 2024) and finally when I dropped off the car (June 29th 2024). Till the writing of this feedback, I have not got any invoice explaining what I was charged for. This is the only reason for my dissatisfaction.

Pros: Very professional and friendly service at a great value. I will definitely rent from them again.

Pros: Great Service and people. And I got a brand new car.

Pros: Very nice

Cons: Nothing

Pros: I’m return clean and unbroken car, agent tnx for my and say that everything was ok I’m checking my account and sow that they recharge me twice time with same amount obaut 340 eurx2 and return only 311 eur

Pros: New car (about 5000 km)

Cons: No professionally. They deducted €123 and said oops we deducted it by mistake and it will be refunded to your visa, and refused to return it in cash as it is their mistake. They did not provide any printed proof and took my phone to take a picture of the screen. Will never deal with this company again.

Pros: Absolutely nothing.

Cons: I booked & paid for a full size SUV but get a compact estate which is three levels downgrade !!!! They claimed that they don’t have cars which is even worse excuse !!

Pros: Blindly saying card not working but my card working turkey every where

Cons: Same above

Cons: Charging me with out letting me know what I have been charged for

Pros: Nt

Cons: They charged money after finishin the renral without any info also tjey have insıranve

Cons: Car was not cleaned properly. The fuel tank was not full when I took it and the employee said it was full.

Pros: The deposit money not being paid back to me They not give me any statement about the toll we have used I don’t have any information about the amount of the money they going to deduct from the deposit I asked them no one give any information I think They do what they like

Pros: They gave me wrong car I ordered automatic diesel and they brought me manual petrol after they gave me a different car and they charged me for no reason, to slow service waist of time

Pros: Nothing really

Cons: Poor services

Pros: Nothing

Cons: Very bad service

Pros: II couldn't get a car. They didn't give me a car!

Cons: Nowhere is worse rental car service than them.

Pros: Nothing. Very rude and arrogant desk agents that have no respect for the customers and travelers. Their English language is very weak.

Cons: It was a catastrophic experience. Specially when I picked up the car. They have no card payment machine. They took a photo of my golden credit card. Then the rental agent at the desk tried to make online payment with m golden credit card without notifying me, not once, but several times. What happened then? My bank blocked all of my cards and accounts due to a suspected fraud attempt. I had then to call my bank in my homeland. Waited over an hour on the line in order to fix this problem.

Pros: New car.

Cons: Car size not fitting the class that I ordered.

Pros: I order x class ople but give me Standar

Cons: Clean and new car

Pros: Nothing, rude staff

Pros: The car was too noisy and we change the car on the second day

Cons: The agent changed the car without asking to me