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Autounion at Istanbul Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: There’s nothing to like about the rental place
Cons: Everything it was the worse experience of my rental do not rent from there
Pros: The car wss ready at the time specified, I hot the car I asked for.
Cons: Some issues with the plate fallong off all the time, one of the baching lights not working. Tried to modify the rate saying that discovercars rates were not up to date. I answered that they were bound by the legal agreement, and that the rate would not change. They had to oblige and they did. Paid for the gps but it wasn’t available in the car, had to use my phone. They did not reimburse the gps expense.
Pros: Car was as expected, no issues
Cons: Auto Union contacted us the day before we were due to return the car saying we needed to return it several hours before the official return time. We were far from Istanbul and needed to catch a ferry as part of our journey and so stressed by this. They were insistent and unapologetic. The car was booked months earlier but they didn't mention this at the time of booking or at the time of collecting the car. Very unprofessional behaviour. Would not use again.
Cons: It was not clear that the drop off point was not at the airport and was 8km away. We were picked up from the airport and driven to the location, asked to pay up front, and we're given a car on literal empty. We were then told to bring the car back as close to empty as possible, an obvious ploy to end up with free gas.
Pros: I waited more than an hour outside the airport when it was very cold
Pros: they were willing to help and swap out the manual car for automatic( i had not driven a manual for over 10 years) but it all ended happily.
Cons: Auto Union were brilliant.
Pros: They were pretty good. Car was good. The meeting place instructions were clear. .
Cons: But we didn't have a Sim card so it was hard to contact them. And the airport wifi is difficult
Pros: Dropping off the car was really easy, shuttle service to the airport was very quick wasted no time and the sales person spoke perfect English.
Cons: They provided me with a Fiat which drove quite well, I think if the car did not have marks or dents then I would have given the car 10/10.
Cons: The light was damage the car was all scartches the dropping off is too bad the ofice is not in the airport you will wait for long time to pick up and the drop off
Pros: The people were so helpful and kind and friendly. Would highly recommend to hire a car from them
Pros: Friendly staff, very good communication and followup
Cons: Car was empty (no fuel), should had full tank as per policy.
Cons: they refused to give me the car and cancel my reservation and i had to rent form the airport and that cost me more money
Pros: They don't refund my money
Cons: They don't refund my money
Pros: The agent don't know how to block money from my bank card so he refused to complete the deal
Cons: Nothing I didn't take or use the car
Cons: They did not have the car or anything close to the one I picked on website.
Pros: The service was great thank you
Cons: Unfortunately the car was not what it should be, and it is not my reserved specification
Pros: Reasonable cost and car as specified met my needs.
Cons: Car was delivered with just a minimum amount of fuel. Light for low fuel came on after going only 25 km.