Victoria Rent a Car at Alicante Airport

Pros: Very dissapointed

Cons: Took 1400 euro on hire ...should have blocked card 2 weeks for refund???? Will never use them again.

Cons: Cars a bit old

Pros: Frequent shuttle bus from/to airport terminal.

Cons: Old car with high mileage and a lot of scratches that makes checking and marking impossible. Front windscreen dirty from inside. Different rules for Discover Cars’ customers about re-fuel and ridiculous policy about car cleaning on return (see attached photo). Staff not very helpful and negative attitude. Push for their full insurance with a suggestion to cancel online purchased full cover to take their instead.

Pros: The agent was impatient and rude in all of my interactions

Cons: When I dropped back the car they told me to catch the bus and avoided a joint inspection. Even tho I took photos exactly when I dropped off these have been ignored. The damage in the photos I received later are impossible to be related to my rental

Pros: The process was fairly seamless collecting & returning the vehicle

Cons: Victoria Car agent encouraged us to cancel our insurance with an external provider & take theirs, advising that we would receive a refund however on reading our insurance terms & conditions this wasn’t the case! As we didn’t take Victoria cars insurance, we had to pay €1200 deposit plus a €180 fuel deposit on collection, this money hasn’t been returned to our account a week later! We also had to clean the car prior to return as we didn’t take their insurance! overall experience not good!

Cons: We were very disappointed with our experience with Victoria Rent a Car. We purchased full insurance through Discovery Car because it was much cheaper than the insurance offered directly by Victoria. When returning the car, we were told that if we had purchased their insurance, we would not have had any problems. We were then charged €35 for cleaning, even though the car was returned clean, including the interior. Nobody had informed us in advance that washing the car was required. We were left

Pros: Great service

Cons: N/ a

Pros: Gsm geconnecteerd

Cons: Willen extra verzekering aansmeren

Pros: Everything was easy to deal with

Pros: Cleanest hire car I have ever picked up.

Cons: Long wait for minibus transfer and many people waiting.

Pros: Standard as expected

Cons: Found faults with the car that I had not damaged. No inspection when I was there. Just an email later. Take money from the deposit. Take a deposit rather than blocking the card. Just scammers.

Pros: Very quick, no hassle and no over selling of their insurance.

Pros: Nothing

Cons: Rental company customer service was awful. When picked up the car they did we had to vacuum and clean car in return . Nothing in paperwork states this and never had this in my years of renting cars . The car we got had loads of damage and then they charged us for more damage. We have video proof damage was there when picked up car , so are disputing it

Pros: Rychlost při vypůjčení i vracení ochota personalu

Cons: V nádrži chybělo maximálně 5l benzínu a za toto množství si půjčovna naúčtovala cca 40e voz je přehnané

Pros: Friendly service, quick and painless

Cons: N/a

Pros: Hyvä

Cons: Bensasta otettua takausmaksua ei ollut alkuperäisessä sopimuksessa.

Pros: Total disgrace that on collection they declared a potential surcharge of 35 euros to clean car and 25 euros if a specific local petrol station wasn’t used (2 to 3 km from airport).

Cons: Refund for both fuel and deposit not processed instantly and dispute washing the car before return (inside & outside) - it wasn’t inspected

Cons: Rude service. The guy (who refused to give his name) who was serving us to pick up the car was sat on WhatsApp ignoring us when saying he was processing our details. The same guy was extremely rude and unhelpful when we dropped the car back off.

Pros: Fordítóval tudtunk csak beszélni mégis kedvesek és türelmesek voltak.

Cons: Nem volt olyan.

Pros: Good contact with the Team, clear instructions where to do last fueling

Pros: Very easy to find and get to the office.

Cons: Car could be cleaner - all windows were greasy with palm spots.

Pros: Ні це взагалі шахраї в листі було вказано що оплата складе 7900 грн, списали з картки 12400 грн, мов 88 евро за пальне,я зпараив машину до повного бака на заправці яку сказала Вікторія шахраї карсі вони не повертають 88 евро, кажуть звертайтесь до Вас, це що за лохотрон

Cons: Все, машина з пошкодженнями, в салоні був запах поту, а з нас потім стягують кошти, я буду звертатися до компетентних органів, це шахраї ужас, коли менеджеру сказали що є пошкодження внутри салону вона сказала що салон не рахується, а на виході порахували чийто піт на обшивці заднього ряду

Pros: Gentilezza del personale al banco

Cons: Non mi è piaciuto addebito di 130€ di 2 grafi sul auto, che secondo me c'erano già al momento del ritiro auto

Pros: Professional and fast service, relatively quick time for the pickup from the airport

Cons: The rental office is very far from the airport

Pros: Customer service lady receiving car return, ensured prompt and accurate checking with a smile.

Cons: Did not get car we ordered, not big enough for 5 adults and luggage. Deposit money from credit card, not returned for approx 15 days, even though returned car checks were good.

Pros: Good car and value for money

Cons: Transport from and to the airport vie shuttle driver too harshly and not comfortable.

Pros: quick, a lot of shuttles, no waiting for anything

Pros: Good aircon, sav nav, mobile charging point and pleanty of room for 5 adults in meid sized car

Cons: Not at airport

Pros: very friendly and efficient. Rubens always happy to help and professional

Cons: nothing

Pros: Excellent.....my first time with them as I usually use a rental agent in the terminal. The agent was really helpful and the speed was probably quicker than many I have used in the terminal!!

Cons: Prefer desk on terminal, especially for drop-off, but on this occasion itbworked very well indeed.

Cons: Feel like I've been conned. Out to scam you

Pros: Very easy drop off.

Cons: High deposit amounts

Pros: Pick up not to bad

Cons: Left car back was only one staff on so was told to just leave keys and go. Then got billed for so called damage a week later. Asked for proof none came. Also got billed for shuttle bus. First place that has ever done that. I’ll be staying well clear of this company in the future. Con artists 🤬🤬

Pros: Car was basically new. Good customer service. Good English.

Cons: Have to pay for a full tank of petrol (and hopefully get it reimbursed, but only 15 days after returning the car)

Pros: Not much

Cons: The total ambiguity about whether their offices would be open when we arrived, this caused no end of stress. The absolutely rude agents when we picked the car up. They are clearly not happy in their work and took it out on customers. The drop off agents were different and much more professional.

Cons: They charged us with a damage fee which was already present when picking up the car

Pros: Appeared to be value for money but ended up being scammed by them.

Cons: Scam of stating nobody qualified to check car on return and then claiming extra damage 24 hours later when car in different location. Not willing to engage in correspondence regarding T&Cs of claim.

Cons: Charged half the fuel deposit for minimal fuel from full when petrol station wasn’t open and charged premium for early drop off

Pros: There was no problem

Pros: They have 24/7 service

Cons: We hade to wait for the bus a bit to get to the car hire

Pros: I attention was easy and fast

Cons: The location is difficult to return the car

Pros: No hassle

Cons: No hassle

Pros: Did not use Victoria cars

Cons: N/A

Pros: Got a car that worked.

Cons: Car was a bit shabby and the digital dashboard was so dim it was almost impossible to read in daylight.

Pros: new hybrid, excellent on petrol

Cons: headroom slightly low

Pros: Shuttle from airport

Cons: Additional selling of insurance, made me feel uneasy

Pros: Good service clean car. No issues or pushy advisors.

Cons: Pick up was slow due to the amount of people needing to be picked up.

Pros: Very nice and helpful staff

Cons: Nothing

Pros: I found the assistant to be a bit brash with me. I already took out insurance with you and then they ask for you to pay a further 50 euros for more insurance. I asked if the car was diesel or petrol and he looked at me with disgust as this was on the car keys which I did not know. I also asked if i should return the car full or not full and he told me to do whatever. They charge 88 euros for petrol and it is only approx 50 euros.Upon returning the car they told me I would not get my deposit back

Cons: For the car for approx 4-5 working days this is usually not actually not taken just or given straight back

Pros: Staff were pleasant. Service was fast and efficient.

Cons: Leaving the car on return without an ‘all good’ feels like a scam even if it isn’t.

Pros: almost anything

Cons: Hidden fees, unpleasant staff, discrepancy between reality and information communicated by the company before signing the contract

Pros: Friendly & Professional

Pros: This company provides good cars at reasonable prices. Not the cheapest but I like the fact they don’t aggressively push their own insurance on you.

Cons: Everything was great but I did get unfairly charged for a scratch that I didn’t do. Now I have the hassle of getting my money back from my insurer.

Pros: Very poor tried to scam me for damage I did not cause

Cons: As above

Pros: Honest and helpful

Cons: The drop off location information is not correct.

Pros: very nice

Cons: everythings fine

Pros: Good value for money

Cons: Victoria refused to allow me to use my credit card stored on my phone, insisting a physical card is required. This is unacceptable as previous car hire company allowed me to use. I was forced to use a debit card and pay for extra insurance I had already bought. The card is the same on my phone as is the physical card. Every single other outlet in Spain does not require a physical card. A scam and I will never use Victoria again.

Cons: Macchina consegnata senza pastiglie dei freni e con diverse spie accese. Inoltre la macchina era danneggiata in diversi punti.

Pros: Bus to pick up station. Easy procedure and very fast drop off

Pros: De var stengt når vi landet og d burde være opplyst at hente sted ikke var i terminalen

Pros: Great price for rent, very good car nice and clean.

Cons: Easy for finding great directions

Pros: Quite good

Cons: Complete scam company who are trying to charge for alleged damages days after inspecting the vehicle on return and shown to be false on my photos I have sent them !! I am disputing at all costs and suggest you do something as the agent to stop these disgusting scams - if it happened to them when they hire a car they would be equally disgusted such is the bloody hypocrisy !!!!

Pros: Good value for money

Cons: Car was old and very basic but overall good value. Their depot is a little hard to find and off the beaten track.

Cons: Absolutely disgusting company after dropping off car everything was ok I was told that my deposit and petrol money will be fully refunded but that was not the case Took me long time and numerous email to chase my deposit which was returned to my credit card with deduction of £70 for apparent damage with made up receipt 3weeks after I've returned the car This company is all over internet for very bad reviews charging people after returning car in perfect condition Never again

Pros: It seems to take quite a long time to return money blocked from credit card at the time of pick up of the vehichle

Pros: nothing really

Cons: staff shortage

Pros: Shuttle and easy pick up.

Cons: More specific directions for shuttle.

Cons: When dropping off the car the agent was super rude and helpless, not explanation whatsoever

Pros: Friendly staff and didn't made they were very easy to deal with

Cons: Nothing

Pros: I liked how smooth and transparent everything was with Victoria Rent a Car: the booking and paperwork were quick, the terms were clear with no surprises, and the staff were friendly and helpful. The car was clean, well-maintained, and reliable for the whole week. Pickup and return were fast and hassle-free, with no unnecessary delays or picky inspections.

Pros: Excellent Service!!!!!!!!

Pros: You don’t say good things about scammers

Cons: Pure scam

Pros: Good staff at pick up. They checked the car with me.

Cons: Actually charging the deposit rather than having it pending on credit card. Also, staff said they would check the car after we had left for our return flight, rather than check it with me as they were busy.

Pros: Smooth and correct settlement, no extra costs afterwards.

Cons: The deposit was secured via MasterCard, but was subsequently debited from our account, leaving us suddenly in the red...

Pros: Nothing as the none refund, and refusal to reply

Cons: The none refund, and refusal to reply

Cons: 1.They refused to take Revolut 2. They needed 1000 E deposit on a credit card - I do not use one. My partner has one they refused to use that. 3. They charged me 150 Euros for insurance - the only way I could leave with the car. I was disgusted with them.

Pros: If I had known my money was kept for a month after drop off I would not have gone with this company

Cons: The man took the keys on drop off . He was very rude and said he will check the car in 15 days. Never have I been treated like this and rented many cars

Pros: Very quick and efficient

Cons: N/a

Pros: Friendly service and quality car

Cons: Deposit payment was withdrawn not blocked. But all payments were returned 14 days after end of rental.

Pros: Victoria Cars should be ashamed, we have clear evidence that the small scratch was present on pick up, photo time and dated, the car was covered in scratches and we have photographic evidence of EVERYTHING, we will be taking the matter further and will be paying them a visit in person in the next few weeks when we visit again, you have been warned!!! Disgraceful!!

Cons: EVERYTHING

Pros: Nothing

Cons: Everything

Pros: Quick pick up and drop off and good courtesy bus.

Cons: Didn't like it that they actually take insurance deposit from your card and takes 3 weeks for them to return it. I would have chosen another company if I'd have known this.

Pros: Very good

Cons: The final inspection was not done while we were there leaving us open to abuse

Pros: Easy to find picked up at airport promptly

Cons: When the car was returned I asked if they could check the car over before we left but was advised that the supervisor was not available to check it. From this I expressed my concerns as I felt uneasy leaving someone to check it whilst I was not there, I assured everything was ok. On given this information I took a video of the condition of the car before we left.

Pros: Yes it was good on the night, only thing I was charged €20 for out of hours only to be informed on arrival that they are open 24/7

Cons: They put thru the €1000 excess and took it from my credit card unlike all the other companies whom only put a block on the money but don't take it.im home a week now and no refund yet either for the excess or the fuel

Pros: The smelt lovely and clean

Pros: Arrival receptionist only.

Cons: Drop off receptionist (poor attitude, unhelpful and dismissive). They took the £875 excess deposit off my credit card resulting in £30 worth of fees from my bank. They refused to inspect car on drop off so no way to know if they’ll refund my deposit as they could now state something was wrong with the car after I left. They took money off for fuel despite me returning it with more fuel than I got it with (had 680km of fuel at pick up, and dropped off with 720km worth). I’m now stressed about it.

Pros: Car in good condition.

Cons: Staff were not friendly or particularly helpful. I was even told off for parking the returned car in apparently the incorrect place, however as I pointed out, no one let me know when I picked it up where to return it. There was no acknowledgement when you arrive, either time, and when served it felt you are putting them out. Perhaps they are under staffed, but not a great start to first time visit to Spain.

Pros: Efficient service

Cons: First time, so all good.

Pros: Nice car and good price. Very clean car.

Cons: It took a long time to get picked up at a different pick up point than was stated. I had to call the agent and the bus still took over 20 minutes.

Pros: Good car

Cons: A lot, the same constant threats if u dont take our insurance you will be screwed blabla, then we will not return your 1300 euro deposit until after 5 weeks, then there is a scratch which wasn't registered, same bullshit every time across all renters, shameful

Pros: Helpful and easy to find.

Cons: The car wasn’t in the best condition, lots of dents and scrapes. Didn’t realise I had to pay for a full tank on arrival.

Pros: Nothing

Cons: 1.They are not block deposit, they TAKE deposit from credit card 2.Rental price taken ONLY from card you pay deposit, it means from credit card only 3.They didn't give any confirmation after car return "my manager will contact you in 2-5 days to inform you about your deposit" 4.Suttle driver almost broke my cabin bag and even did sorry for that 5.Car company located in very unconvinient place with no gas station. As result: worse car rental company i met in Alicante (comparing about 8 other)

Pros: The car was clean and was smelling nice.

Cons: They took nearly £1300 out my bank account plus £88 for the petrol instead to block the amount which i am £36 out my pocket on top their charges. Plus I have to wait 28 days to take my money back. When I took the car back the only one person behind the counter refused to come out to check it. The exact words were. I HAVE ALOT OF CAR TO CHECK AND NOT TIME,AS LONG YOU DINT HAD A CRASH IT WILL BE O.K. I left the car as I got it from them only a bit dirty outside due to the rain and the mud on the r

Pros: Not much

Cons: No return address on their paperwork either. And staff unfriendly. Also will take them up to 15 days to return deposit where other hire companies put funds on hold without taking from card

Pros: Regular pick up and drop off service. The car was quickly ready

Cons: Car smells of smoker They withdraw the deposit of your credit car instead of blocking it. This is not a normal practice as it is normally only blocked. It can make a hudge difference when your credit card is not in Euro. Also then they only reimburse it 28 days later even if you have given back the car and everything was ok. There is no reason to keep the monney like that; at least most other carrental places don't do it. When I mentioned it to an employee, he shouted at me and almost kicked me

Pros: Staff friendly and also helping me with husband who has breathing problems

Pros: quick transfer to the airport from their terminal

Cons: to be treated with prejudice because I didn't want to take their insurance cover,  It's absolutely ridiculous and unacceptable. I have purchased insurance with discoverycar.com which gave me a good price as an option. on 5th of october 2025 a person who works for victoriacarrent shouldnt be working there with such attitude and behaviour. When we went out to check a car he marked damages which he liked , never explained to me what to do in an emergency ,where to call, never explained nothing.

Pros: A speedy service at counter there wasn’t any waiting around, well staffed

Cons: Large deposit and drawn on card. Why should it take 30 days to refund ? I’m just back so hopefully this process will be quicker.

Pros: Very efficient and speedy process. Would definitely recommend.

Pros: friendly and quick

Cons: nothing yet

Pros: The first car was a score of 0

Cons: No apologies for the inconvenience and still on going to try and get our deposit fuel money back plus what we are being charged for damage we have not done

Cons: Indeed cheated on fuel deposit and security deposit.

Pros: up to the point of being charged for a scratch that I did not do I was satisfied with the service

Cons: Being fraudulantly charged for damage that I did not do.

Pros: Keeping my 1000 euro deposit for 30 days. That is a scam for sure

Cons: Keeping my 1000 euro deposit for 30 days. That is a scam for sure. No guarantee they will return it

Pros: Price

Cons: Straightforward staff

Pros: Absolutely lovely staff , none of the normal hard sell . Smooth quick pick up

Pros: Disgusting service, they still did not pay me my deposit back after 1 week of drop off, nothing mention on my voucher

Cons: I will never rent again

Pros: Extra driver at no extra cost

Cons: Car in unlit area at pick up a 1am. Money actually withdrawn from credit card and not put on hold. Will not check car on return will contact you within 30 days, so holding onto your money which you are paying interest on and they are gaining interest. Said that we had damaged car underneath when we had’nt and agent had marked damage in that area on pick up documents. I have since read that a number of people have been charged approx €100 for damage that they say is under bumpers or underneat

Pros: No hard sell for extra insurance

Pros: NOTHING

Cons: I recently rented a car from Victoria Car Rental at Alicante Airport, and it was an absolute nightmare. From the moment I picked up the vehicle, I noticed a small scratch on the door that was clearly pre-existing—faded and dirty, not fresh. I pointed it out to the agent, took photos, and even had them note it on the paperwork. Everything seemed fine at handover. Fast forward to drop-off: The car was returned in perfect condition, with a full tank as required. No issues flagged on the spot. But t

Pros: Nothing…

Cons: Gave us a dangerously faulty car and wouldn’t let us change it on collection. Lights flashing, rear indicator broken, front windscreen wipers broken - on day 7 of car hire I took back and requested an exchange and luckily they did and the agent was shocked at the condition of the car and the fact I had proof this was known about on day 1 on collection, with recordings of staff telling us the car was okay to take on Spanish roads - with no working rear indicators and no working front wipers!

Pros: The clarity of communication was good.

Cons: The agent when we picked up the car was quite abrupt and patronising. However, the agent when we dropped the car off was excellent - friendly and helpful.

Pros: Very professional and helpful

Cons: We have used Victoria via DiscoverCars twice the first time the car was great the second time the car did not live up to expectation the booked model was an opel zafira 6 seater with 3 suitcases luggage room and the model provided was a Chinese alternative that did not have the space and was drastically underpowered. Service was great car was disappointing.

Pros: Friendly, customer-focused, transparent and honest in all aspects. Victoria Cars is one of the few remaining genuine car hire companies in Alicante.

Cons: I wish you were onsite at the airport, but that is the only gripe I have. And the shuttle bus and transfer system worked really well, so it’s only a minor negative.

Pros: Upon collection late night their system was down so had do complete it the old fashioned way - manual!- can’t be helped!

Cons: Few wee scratches on the car from the off set - make sure to record and report with the customer service support upon collection

Pros: Nothing much

Cons: Low quality and not what you expect on pick up

Cons: We were told that because we didn’t book direct with Victoria cars we were not insured. One scratch would cost us our whole excess. A rude man, would never use again

Pros: The car

Cons: It took a long time for the shuttle bus to collect us from the airport. The agent who checked us in and out was not friendly or helpful at all, particularly on return. We are still waiting for our deposit and fuel money to be returned to our account. The agent checked the car, which was all fine and returned with a full tank of fuel yet he said he could not authorise the money to be returned to us as his manager had to check it the next day. Three weeks later and still no sign of the refund.

Cons: The guy behold the desk was rude and didn’t explain anything. We had to pay 88 euro for gas, he said we didn’t get them back no matter what And we ordered full to full.

Pros: Very old car. Expected something at least with a radio but that didn’t even work.

Cons: Haven’t received deposit back. The staff refused to process deposit refund until the following day, by then we were in England

Pros: Easy and fast 🤩

Cons: Serviceminded people

Cons: Victoria Cars claims insurance bought from DiscoverCars it's useless, and forced me to pay another 180 euros in addition to get their claimed full insurance. Also on delivery I got charged 5 euros for driving 24km after filling up the car. (I filled it up, so I could see the gasoline in the funnel (tank). A bit too picky.

Pros: Car was clean

Cons: They charged me for a damage which I didn't do + we have proof that it was before we received the car but they don't answer our mails.

Pros: car was clean

Cons: Customer service was terrible no basic manners They did not check my car for damages when i dropped it of they said it takes 24hrs

Pros: Could not add wife as driver without cancelling the contract and create a new one for more than twice the cost. Idiotic.

Cons: Could not add wife as driver without cancelling the contract and create a new one for more than twice the cost. Idiotic.

Pros: Fast efficient service

Pros: Nothing outstanding

Cons: Customer service is atrocious

Cons: I received a car that was scratched and dented on all sides. Upon collection, the inspection carried out by the rental company’s employee lasted no more than 15 seconds and took place in complete darkness, after 11 PM. I had to return to their office twice just to have them mark significant damage on the rims and bumper on the pick-up report. Upon returning the vehicle, I was charged for a minor scratch approximately 1 cm long—damage that most likely was already there when I picked up the car.

Pros: What a shame that the company will not return security and fuel deposit for upto 28 days. The lovely gentleman I spoke to at the depot said 2 hours for refund on my car. 24 hours later a member of the company said 28 days and can't be responsible for their staff lies!!! Disgusting

Cons: What a shame that the company will not return security and fuel deposit for upto 28 days. The lovely gentleman I spoke to at the depot said 2 hours for refund on my car. 24 hours later a member of the company said 28 days and can't be responsible for their staff lies!!! Disgusting

Pros: Everything

Cons: Everything

Pros: Speed

Cons: We applied for another car

Cons: Being charged for cleaning. Small amount of sand in the boot. Rushed to get the shuttle bus back to airport.

Pros: Low rental price.

Cons: The car had every single part of the bodywork scratched, the interior also had a lot of damage. The car was not washed properly.

Pros: Friendly staff. Fast pick up and drop off speed.

Pros: super bad never again. did not sign off on the car at drop off and the next day confronted me with a bill for damage that was all ready there.

Cons: no sign off on the car or damage report at drop off but later when you are at home. terrible

Pros: Good

Cons: Lack of sinkage from to and from Victoria Car hire

Pros: Friendly service, quick and efficient

Cons: 150 Euros fuel charge and time it takes to get back and will probably lose on exchange rates. It should be a holding amount not a charge

Cons: Reluctantly used as arrived late at night and usual companies weren't open. Overnight staff were pretty abrupt and unhelpful. When we returned the car on a Saturday, noone would check the car with us and said the only staff qualified to check work Mon-Fri. Surprise, surprise, an extra £25 for a tiny bit of dirt on the seat that I'd have washed in seconds had I been present when the car was checked. I'd avoid if you can. Clutch was also very sticky.

Pros: Great car and service

Cons: The fact I didn't book direct.

Pros: Car was pretty basic Chinese make with intermittent sat mat function - quality not great. Staff on transfer bus very helpful and friendly and helpful with luggage etc

Pros: freindly and fast

Cons: first car had flat battery and had to be replaced

Pros: Very professional

Pros: Was very efficient and car was almost new.

Cons: Was a little awkward to get to and out of . I would say not all their fault as there was roadworks going on when we arrived and we had to find an alternative route to get to our destination.

Pros: Not that helpful to be honest

Cons: Not very helpful

Pros: The friendliness of staff and speed and efficiency of the whole process and the price was very competitive.

Cons: Friendly delivery and efficient service at all stages.

Cons: I am still awaiting my fuel deposit back, no response to emails etc

Pros: Very gentil people, good information

Cons: Nothing

Pros: They picked up and dropped off with speed which was very good. The car had a terrible smell and lots of damage marks. This made it worrying as a lot had not been marked on the record sheet. When they marked it off, it was very rushed.

Cons: We booked through discover cars and when we go to Victoria cars the terms and conditions were all different! They wanted more more to book extra insurance again, when I had already paid additional for full cover. They refused the additional driver that was on my booking and between discover cars and Victoria cars they could not even get it added on within our 10 day rental. This was a huge issue for us as we had only booked with them because of the free additional driver. Awful customer service!

Pros: Clean car

Cons: Still waiting for them to return my deposit. It is a real pain to chase them up every day. I will now have to launch a claim through Mastercard.

Pros: ease of hire and cost.

Cons: zero

Pros: Friendly, stress free and welcoming

Pros: Good price good service mini buses very regular to collect you

Cons: Nothing really

Pros: Good value for money and excellent sevice

Cons: Some people might find the return venue a bit difficult to find. I used a pin drop

Pros: The agent was so helpful and kind

Pros: The speed of the Pick-up and Drop-off.

Cons: The money deposit is still blocked on the credit card. So now, it has being blocked for 4 days. In other rental cars, it is usually unblocked immediately.

Pros: Attempt to speak english

Cons: Poor Attitude Taking payment in lieu of extra insurance cover (rather than holding it on a card) Insisting on a credit card rather than a debit card Parking the car for pick up against a wall so you cannot see the front to inspect for damage Claiming to spot damage that was not on the pick form. This required video evidence to prove otherwise. Overcharged by c£100 on full to full tank. Charged £160 for fuel then reimbursed £65 2 days later This company are bandits and should be avoided

Cons: Was very surprised Victoria took a 900 euro deposit against damage rather than taking a block on credit card then said it would take four days to give it back. SMe with petrol - full to full but they took the money and said on return it would be gour days to get it back.

Pros: pas d'avis

Cons: pas d'avis

Cons: The attitude of the people was shocking. So rude. I would never use them again. It’s not a cultural thin, just rudeness in any language.

Pros: Easy transfer to and from airport No hassle at desk not trying to sell you other things which is good

Cons: All ok so far just awaiting the upfront charge to be returned

Pros: Nothing it’s all about scamming customers on insurance , and it has to stop , everyone is sick to death of you car companies in Spain .

Cons: You insurance I bought if you doesn’t cover the insurance at Victoria cars , not only is this fraud you are taking money by default, you should be arrested and jailed

Pros: I haven’t yet received my deposit back

Cons: I haven’t yet received my deposit back

Pros: Car hire company helpful

Pros: Nothing

Cons: Assistant gruff and abrupt. Unlike all other rental companies I’ve used the damage and fuel deposits were actually taken from card, not just blocked, resulting in credit card charges when deposits refunded in euros not pounds. Car had so much damage it was almost impossible to find and photograph it all so, surprise, surprise, they found a scratch I’d missed and charged 150€. Even have to refuel at 1 specific garage.

Pros: They were so helpful. Spoke perfect English

Cons: A scam company , I wish I’d read the reviews before I booked . Claims of false damage - disgusting .

Pros: Going back to the airport TO PICK UU ANOTHER CAR FOR 21 Days by Lara cars

Cons: The hussel picking up the car. The car had several scratches and scrapes, hidden in the dark as we picked it up

Pros: Snel geholpen. Toen we naar het vliegveld moesten konden we ook heel snel de auto inleveren en er stond meteen een busje klaar om ons erheen te brengen.

Cons: We kregen een auto mee met heel veel krassen! Ook niet de auto die we hadden gereserveerd.

Pros: Everything is wonderful!

Pros: The guys in the Alicante office helped me massively as there were many hidden charges from Discovery Cars. We ended up rebooking direct with Victoria remt a car

Cons: Can had marks on every panel

Pros: Efficient at first.

Cons: Not only holding my 900 euro deposit, but actually withdrawing that amount from my credit card with no explanation at all.

Cons: The staff were off hand to rude when picking up and dropping off the car, especially when they realised that I hady own insurance. They took €900 from my credit card at pick up. I'm used to the deposit being reserved. €50 was taken (over which I had no control or notice) because of a tiny 2mm stone chip. I am a frequent renter and this was by far and away my worst experience. Never again!

Pros: Prompt pick up.desk clerk very helpful but loses marks for suggesting Tip We did tip

Cons: Impossible to contact

Pros: quick check out when returning the car and transport back to airport

Cons: took an age to complete paperwork first in office then about six people arrived they completed there paperwork and left we were still been checked in and didn't like been asked to sign a form for the car without seeing the car and been able to condition of it when checking the car it had no parcel shelf and seats were stained told don't worry we don't check the inside of our cars !! REALLY

Pros: Nothing

Cons: Nothing

Pros: Nothing

Cons: Scammers

Pros: Trying to charge for scratches already on car.

Cons: The car was checked off on return, then I had €155 taken from my deposit for scratches that were already there. It was signed off after return then I was charged. I won't be using this car hire company again.

Pros: Nothing at all.

Cons: When collecting our rental car just after midnight, the service by the 2 chaps behind the counter was abysmal. The younger guy (I will refer to as Shaggy from Scooby Doo) took no interest at all in us renting the vehicle. It was like he was doing us a favour. After passing us the keys to the car we discovered the car keys did not work on the car. I had to wait for ages then to get the other guy to help us and get a replacement. After another 40 mins we got a replacement car. No customer service!

Pros: Great help, easy to use drop off pick up etc. Staff where brilliant. 4* . Will be 5* if my deposit and fuel go in within 4 days.

Cons: Price increase over 2 days. Jumped €80 on 2 days

Pros: At the beginning, I thought that they were very helpful.

Cons: I have that much to say what I didn't like, I can't write all about it on here. Needless to say. They are a very deceiving company and I would definitely recommend anyone considering renting from them to AVOID AT ALL COSTS,, as you are likely to end up paying them for damage that was already on the car. Would I use them again. MOST DEFINITELY NOT. I've sent them an email refuting the damage, I haven’t even had the courtesy of a reply. Please be aware using this company.

Pros: It's okay

Cons: Nothing special everything was core t

Pros: I didn’t like anything. They are scam artists that rip off the customers.

Cons: The company withheld money on my credit card. When I returned the car I was told everything was good. After I left, they did a 2nd check and they found a knick on the front bumper and charged me 105 euros. The car was full of knicks when I picked it up. It is well documented on the internet that company is scamming customers. This seems to be a standard practice of Victoria car rental.

Cons: All of the previous comments and we tipped the car up with fuel, to a full tank and they have since charged us a fee for this and damages that did not happen during our lease. SCAM! AVOID!

Cons: Very prompt service

Pros: Car was clean and available on time.

Cons: Over one week after returning the car they still have my deposit. Today they sent me a bill for 130€ which is for petrol when I returned it full with a receipt from a garage 5 kms away, they claim it needed 3 litres, they have made an extra cleaning car (I have a holiday home here and regularly hire cars, this has bever happened to me before) and also claimed there is a scratch, which from the picture they sent is tiny and would easily polish out. Noone available to check the car on arrival.

Pros: Fast shuttle from the airport, arrived as soon as we got to the bus stop. Friendly staff Car was good, Opel Zafira 7 seater with parking sensors and a camera Fuel refunded after two working days We had a problem with the car unlocking as the key had been repaired as we waited to pick it up, they offered us a new car no questions asked but it wasn't that much of a problem so we didn't bother

Cons: Nothing all good

Cons: Very efficient

Pros: NICE CAR, TERRIBLE COMPANY

Cons: THEY ROBBED ME OF 150 EUROS AFTER THE CAR WENT BACK, THEY SAY THAT THERE WAS A BACK SEAT LIGHT BULB OUT, A BOOT LIGHT BULB FAULTY AND WITHHELD 150 EUROS. WOULD NEVER USE AGAIN

Pros: Staff were very friendly and made the whole thing easy

Cons: Being charged when it said free second driver

Pros: Quick drop off.

Cons: Very pushy to get extra cover. Very negative about Discover cars Made me feel nervous they would charge for any issues.

Pros: Rude people, don’t go there.

Pros: They are claiming non existent damage

Cons: They are criminals

Pros: Security deposit was not returned in full. false charges were taken by the car rental company.

Cons: Security deposit was not returned in full. false charges were taken by the car rental company.

Cons: The second door of the boot would not open but we still managed to get luggage in and out.

Pros: Dry quick on collection and no 'hard sell' for extra insurance

Cons: Car had lots of knocks that were not initially highlighted but we went around car to highlight on form . On return very quick - we asked for confirmation all ok but was told it was and deposit would be refunded. €900 had been taken on pick up but 3 days after returning only €680 was returned. No explanation and no reason either as was told all was ok

Pros: Not forced sale of additional insurance

Cons: Nothing

Pros: They came to pick me up at the gas station in El Altet

Cons: Could not find where to drop off the car. Have been given hardly any indications and got lost in El Altet

Cons: Arrived late at night and after finding various small and significant damage to the vehicle they said it didn’t matter and that I should take videos and pictures but that I had full package and no deposit so not an issue. When I tried to return the vehicle they checked it thoroughly and tried to claim I had damaged it. I have many pictures and videos including the voice of the representative that told me it would be fine. Some damage I would have had to have laid down on ground with torch to doc

Pros: Polite and the airport shuttle was good

Cons: The office staff were clearly very busy, which meant it took a bit of time to be served

Pros: Close to the airport. quick pickup shuttle.

Cons: When returning the car you don't have the option to go thru the condition and because of this it is taking long time in getting the refund for the insurance and for the petrol.

Pros: Shuttle bus easy to find and didnt have to wait more than 5 minutes. At the office there was no attempt to sell anything so we paid the money, signed the paperwork,collected the keys, and off we went

Cons: Everything was good. The only small thing was that getting back to Victoria Cars involves using a service road which is quite narrow in places and has no road markings. Just something to be aware of.

Pros: Very friendly people excellent communication highly recommend it

Cons: Nothing

Pros: Great service and nearly new vehicle

Cons: I received a Jeep Compass which was different. On the website it was presented the Trailhawk version, that have off-road capabilities, instead I got a basic version with 2wd, that was broken. One of the tyres had not enough air pressure, the car was vibrating all the time driving over 100kmh and the next day a few electronical systems got failure. That shouldn't rent a car that has such a poor condition

Pros: Fast and easy

Cons: Not a thing

Pros: Brilliant that they used our rental car to take us back to the airport so we didn't need to transfer luggage to a transfer vehicle.

Cons: It took took 15 minutes to be picked up from the airport and it was easy to tell if someone was actually coming to pick us up.

Pros: No hidden extras and a pleasant and easy hand over.

Pros: Jammer dat Uw balie medewerkers slecht Engels praten. Voor veel mensen is spaan erg moeilijk. De kennis van de routeplanner in de huurauto was onvoldoende.

Cons: Zoals omschreven in de revieuw

Pros: Rien

Cons: Impossible de dialoguer, paiement qui ne correspond pas à votre contrat , antipathique, ne connaisse pas leur voiture, il ne savait même pas me dire s'il y avait un GPS dedans ou pas ?

Pros: One of the best car rental we have experienced.

Pros: Quick and efficient

Cons: Service was fine, but Seat Arona is not a great car.

Pros: El agente me dio un contrato diferente al ordenado y confirmado. Contrariamente al acuerdo contractual, tuve 1000 km gratis durante el período de alquiler y sin franquicia. Viktoria cambió el contrato a 200 km por día gratis, lo que da como resultado 800 km por 4 días de alquiler. La franquicia en caso de daños se fijó en 100 euros.

Pros: Car was good to drive and an automatic as requested. Good size for two adults plus luggage. It was economic with impressive fuel consumption. Well equipped and with efficient functional controls .

Cons: The car had some minor damage eg small dents, scratched alloys, marks on seats when we picked it up . A surprise considering the price. Detailed directions for the return to the off airport office would have been useful. An up to date road map also.

Pros: Great service all round. Good price

Pros: Very quick service, the car was exceptionally clean, it was a really good spec, included quality rubber car mats, scented, best ever

Cons: all good for me

Pros: no pressure selling at desk. Will only be totally satisfied after i have seen my latest credit card statement.

Pros: Perfect service and quick delivery

Cons: Nothing

Pros: Friendly staff, Explained everything well, The car and paperwork was ready and waiting for us and easy to complete and took no time at all Great service

Cons: All was good The only thing that could have been better was if the car could have been picked up at the airport But the shuttle service worked well and didn't take lon So all good

Pros: No deposit required

Pros: Quick, easy, friendly and no issues

Pros: Fast and professional

Cons: Excellent service

Pros: Easy and fast.

Pros: The employees were nice and proffessional.

Cons: They didn't see my DicoverCars reservation, had not chosen car and provided a different model of the car.

Pros: Mercedes C class very nice car

Pros: Easy to communicate with

Cons: Nothing

Pros: Really nice team, hubbie scratched the hire car by accident and they were lovely and talked us through the whole process.

Cons: Nothing they were excellent

Pros: The staff were very pleasant and helpful with us. Super quick with the paper work. Will certainly be happy to hire a car again from them.