Victoria Rent a Car at Alicante Airport

Pros: Nothing

Cons: Deposit taken from bank account immediately then told would take 15 days to be refunded at return. Car damage noted on agent form not visible on my copy. Car not inspected on return - was told it would be checked following day

Pros: Very good and nice service provided

Cons: Quick and easy

Pros: Transfer both ways very good

Cons: Difficulty in finding car park

Pros: Simple too find, freindly staff.

Cons: Upto 10 days after return for refund of fuel and excess deposit.

Pros: The car was good. It drove well, it was clean. Pick up was quick and smooth. A shuttle bus was sent to take us to the site. The person on reception was kind and friendly, very patient in showing me around the car and all the pre-existing minor damages and he encouraged me to take photo which I have always done and video for car rentals. Drop off was great again, friendly staff, very quick and we were taken to the airport by shuttle.

Cons: Site is quite far from the airport, return roads are poor for night driving. There was a hard sell for extra insurance, constantly emphising the things that were NOT covered including roadside ASSISTANCE if the car broke down and costs to help you if you were stranded! I have car rental insurance but I didn't appreciate the scare tactics. I didn't get the car I wanted, (Fiat Panda) and alternative Seat Ibiza I received was uncomfortable to drive and the reverse gear was strange.

Pros: Pickup & drop off excellent, only waited 5 mins

Cons: The fact that 2 weeks later we haven’t had security & fuel deposits returned

Pros: Very pleasant staff, pointed out all damage to the car and did not try to claim for damage we did not do.

Cons: Nothing, all good.

Pros: Return of vehicle and transfer back to the terminal was quick and easy.

Cons: No confirmation of return of vehicle, or indication of when deposit will be returned. Instructions of where to get transfer to pick up the car was incorrect so we were waiting for longer before realised that minibuses were driving past having picked up at another bus stop.

Pros: It was professional and courteous

Cons: Lengthy collection process

Pros: A good price and the Opel Mokka was a nice car to drive

Cons: They hold the money and say it will be refunded in 15 days. In todays technological state, it only takes seconds to transfer monies to different accounts, so it feels they're going to try to get more money for no reason with excuses of damage, low fuel, or something else?

Pros: Easy drop off, possibly pick up as well but our reservation was lost on their system so it took a while. Car pretty basic but nearly new and it did a great job. Fair full insurance rate (if you decide take it from them, we took one through DiscoverCars)

Cons: Charge deposit on credit card, then refunding it, but it will have an exchange rate different so renter is worse off. Limited mileage made us look after the choice to visit. This is why I lowered my score for value for money, as 20¢ per km pay you you exceed the limit.

Pros: Good car and service

Cons: They charged me again for the insurance even though I had paid discovery cars

Pros: The location for an 'Off Airport' supplier

Cons: Nothing

Pros: Clean car

Cons: The ease of the paperwork

Pros: Professional and helpful.

Cons: Nothing

Pros: The shuttle services was easily available and the site is very close to the airport

Pros: car and price

Cons: trying to frighten you into buying insurance although I said we already had it.

Pros: Brilliant service, clean car. Car was exactly what was ordered, would definitely use again.

Cons: Liked everything

Pros: The young French chap was a star, on pick up and return. Car was brand new, everything was top notch.

Cons: Everything was great!!

Pros: Victoria cars were really good. Great check out and easy check back in of the vehicle. Shuttle bus at Alicante was easy to find - downstairs with the buses. Super quick. Would use them again

Cons: We didn't get the car we specified. We got the exact car we didn't want as the model drives like a tank :D Nothing bad about Victoria cars just the C4 is a horrid model

Pros: A new, clean car at a good price

Cons: The operators were a bit sullen and uninterested. The base is a little way away from the airport There was a bit of a wait for the shuttle bus and some confusion on arrival and when returning, I would not have found it without the satnav. There was also a 'hidden' extra charge for early return of the car

Pros: Good value car compared to other providers and offered a 0 deposit, unlike the hundreds other car companies were charging

Cons: Wait both on arrival and departure was somewhat long, however the staff were all worming constant to get through the queues

Pros: Prompt and very helpful

Pros: Clean, nice car

Cons: Didnt accept my debit card so had to pay more than 3 times what I was expecting to pay to hire the car

Pros: Good service and explanation of hire car

Cons: All good

Pros: Everything about hiring from Victoria is what you would hope it to be, the team there are great, the depot transfer works and the cars are excellent

Cons: Everyone there speaks perfect English (which helps as my Spanish is basic and sketchy) and they were all helpful and friendly

Pros: I buy full incurans but they charge me 100 euro for damage that was already in the car and i pointed out to the agent when i pick up the car

Cons: The agent marked the spot of the damage on the rental paper then when i return the car they say that the marking was to say the car was ok. the agent marked it afer i showd him the damage.

Pros: A fairly quick process once we got to the desk

Cons: Just a little bit awkward to get to

Pros: Very nice customer service, easy to deal with. Very clean car and all instructions and information clarified.

Pros: Quick check in and transfer bus

Cons: All OK

Pros: Would recommend Victoria, good car excellent customer service and decent price

Cons: Ease of getting the car back to the depot, impossible without google maps on the phone

Pros: It was my first time renting off victoria cars Fantastic service , quick shuttle to the airport Car was emaculate The only thing I was surprised about was thar I had to pay additional 85 euros for full tank of fuel but again you get that money bk when you return car with full tank Car was brand new with all features Pegout 208 ! Fantastic

Cons: Excellent

Pros: Fast, efficient and friendly

Cons: Extra cost we weren't aware of as booked through discover car

Pros: Quick and professional

Pros: Very efficient staff, quick drop off and run to the airport.

Cons: I had to ring to be collected from the airport but once I had done so we were collected very quickly.

Pros: Great service from the airport to the rental site. Friendly and efficient staff and great value for money.

Cons: Nothing

Pros: Other rental companies have always pressured me to take out their insurance even though I had purchased this when making the booking. Nothing like that happened with this rental. Very pleased.

Cons: Nothing I didn’t like.

Pros: They give you a full tank. you can return it full and get a full refund of the tank or return it part full and get a partail refund. we considered the partial refund very fair. Staff were all lovely.

Cons: It was just a bit difficult finding our way back to Victoria

Pros: Didn't have to wait long

Cons: A fault wasn't picked up before handing the car to me so I had problems with the cruise control throughout my hire period

Pros: Excellent efficient service

Pros: efficient, friendly

Pros: Friendly and honest. Explained what to do in an event. Quick hand over. No additional problems

Cons: Nothing

Pros: Friendly staff

Cons: The compulsion insurance which they said you had charged and they couldn’t remove

Pros: Everything was easy. Had apprehensions about off-site collection but the bus service both ways was simple

Cons: Nothing. All good

Pros: The staff were very nice and the car was fantastic great service.

Cons: Nothing all good

Pros: Friendly and efficient.

Cons: None

Pros: Simple processes, good quality car, easy to find location

Cons: When we picked up the car initially the person was doing all the jobs, it would have been better for everyone if he had had more support from colleagues, he was doing the paperwork as well as the checks around the car which was inefficient with a queue of people picking up and dropping off cars.

Pros: The standard of the service at the rental depot was good

Cons: The wait for the bus transfer was a little bit slow

Pros: A very nice and easy process and friendly staff

Cons: Nothing

Pros: The car was great the staff was even better so helpful

Pros: Ease of access.

Cons: Nothing

Pros: Reliable and efficient

Cons: Did not realise fuel would be charged on collection and then if not used refunded. We thought we would just fill it up before taking it back but this was not the case.