RentSmart24 at Venice Airport

Pros: I was going to give a high rating for out of normal hours bookings, however I’ve been charged a lot extra money for damage that was already present on the car when I collected it by rental company, “RentSmart24”, who I will never use again and advise against ever using them for yourself. I have now got to go through a dispute with the payment taken. Luckily I got my own excess damage insurance which I may have to use.

Cons: I was going to give a high rating for out of normal hours bookings, however I’ve been charged a lot extra money for damage that was already present on the car when I collected it by rental company, “RentSmart24”, who I will never use again and advise against ever using them for yourself. I have now got to go through a dispute with the payment taken. Luckily I got my own excess damage insurance which I may have to use.

Pros: To leave the car.

Cons: Unfriendly staff.

Pros: Servizio navetta buono

Cons: Vettura sporca esteriormente

Pros: Smooth - clean car- clear instructions - pick up staff helpful

Pros: I don't know. I could not pick up the car

Cons: My reservation has been deleted for no show just after 1 hour. And then they offered to me another car much more expensive (the price was 5 time higher)

Pros: After terrible service from DiscoverCars, RentSmart were at least very helpful.

Cons: Expensive as we were left to last minute hire due to DiscoverCars.

Pros: They were quick, friendly, the car was ok and they did ensured a thorough inspection of the car before and after rental.

Cons: Nothing.

Pros: I liked the shuttle service.

Cons: RentSmart24 expects me to call them when my flight is LATE, even though the reservation is paid for. How can I call them from an airplane that is flying that it will arrive late ??? Arriving an hour and a half late, my reservation is lost, and my money is not to be refunded. The 100% amount of the reservation for a multiple-days rental Discover Car gets to keep it, while RentSmart24 forces me to pay one more time for the same car. Just this time - it's three times more expensive. A FRAUD !

Cons: They gave my car away and didn't help me at all. This is terrible, predatory business.

Pros: Car condition and price

Cons: Comapny is not located on the airport. You need to take a free bus to get to a rental company. When you drop off a car before 8am you don't gat any confirmation that a car has no damages or so on. So they can make up everything. Didn't happen to me but also I took pictures to be sure.

Pros: Good service, no issues at all.

Cons: Only bad thing I could bring out was that thing that one button from car key’s was broken and we had to open the car with key and driver had to open other doors inside.

Pros: It was easy, cheap and fast.

Cons: Nothing

Pros: on-line check-in

Pros: Speed checkin and checkout

Cons: I have charged 36 € for interior mate cleaning

Pros: Fast service, clean car, good condition.

Cons: I Ordered AlfaRomeo Tonale, but instead i got Opel Grandlend. Okey, it was the same size and all good, but my dream was to drive in Italy with italian.

Pros: Nothing. Serviss is terribble.

Cons: Service, attention, the quality of the car.

Pros: Overall it is very affordable and trustworthy. The agreements are in English. The car is overall in very good condition and clean.

Cons: When we picked it up we waited about 30 min before a shuttle bus could take us to the location. I expect that potentially to be even worse during high-peak season There was one customer who took very loong time at the desk and with only one person at the desk that also took a long time before we got our car.

Pros: Was ok

Cons: Low cost company

Pros: I didn’t get car ordered and the Car was full of scratches/damange which were documented but now I see why you do this as then you try and say there is “1” more and charge me €230 . What a scam

Pros: Prompt response to pick me at the airport late at night with the minibus to take me to the parking lot, and vice-versa at the return.

Cons: I rented a car for one week. The first car I was given, I had to return the next day to replace because it was with very low motor oil level and with strange engine noises. They replaced the car and the second one was OK. Lukly, I was still in the vicinities of the RentSmart24 facilities

Pros: Online check-in speeds up the collection process immensely.

Cons: N/A

Pros: Quick to pick up and drop off. The car was good.

Cons: There was no one in the office when we got back, despite us ringing.

Pros: They were easily upgrade me a bigger car when the precise model I wanted wasn’t available. They also gave me a lift to my hotel after I dropped off the car.

Cons: The instructions for where to meet the shuttle to the rental location were unclear and we spent about 20 minutes wandering around calling RentSmart24 repeatedly to find it. When we arrived at the rental location we waited about 10 minutes for an agent to show up. I’ve now rented in Italy twice and I don’t understand why they still do everything on paper and why it takes so long (about 15 minutes) to pick up the car when you already have a reservation.

Pros: Clear, clean fast...no hassle, just clean pick up and clean drop off

Pros: The car was good value

Cons: The guy who I asked for windscreen wash who only gave me water seemed like he had all the time in the world keeping us waiting, and he even left the cap off the windscreen wash before dropping the bonnet, he seemed quite unprofessional. The guy who I checked in with was also confusing me with the insurance cover I had but their english wasn't the best so it was hard to communicate. Drop off was fine

Pros: Is very good price is awesome Service is very good

Cons: Rent a Compact Elite SUV, jeep Renegade was advertise or similar. I was expecting a Jeep Renegade, or Jeep Compass, or Volkswagen T-cross. Instead I received an Opel Crossland lower brand, with no 4x4 option and very small motor.

Pros: Price, easiness of getting to pick up and return point.

Cons: The staff was not so friendly and tried to sell me more insurances and made me feel unsafe for the insurance i already paid with discovercars full protection.

Pros: Did not get the car

Pros: Very professional

Pros: Polite and quick

Cons: Poor communication of shuttle pickup location.

Pros: Friendly staff at the pick up.

Cons: Car wasn't really clean

Pros: Highly recommend

Pros: Agent was good to work with.

Cons: The car they gave me was a little banged up, although all existing damages were well-documented before I left the lot.

Pros: Very friendly and accommodating service. Easy transfer. Great car!

Pros: Car quality, cleanlyness and price was good

Cons: Pick up point for shuttlebus was a little hard to find. Adding significant night time charge due to processing time (a few minutes) is bad service.

Pros: fast and smooth pick up and drop off - response to phone call for bus at 1 am - helpful staff

Cons: the online process had many many emails - too many - but maybe it is necessary for the fast pick up and drop off

Pros: Efficient service and good value.

Cons: Cant find fault with it. Service was good.

Pros: Super fast pick up and check out

Pros: It was all relatively easy. A smooth process. A good price

Cons: There wasn't anything not to like.

Pros: Quick pick up, easy drop off and good condition of the car.

Cons: Dropped off early hours, no one there to verify condition of the car. We had no issues but if we had not sure how we would have discussed this with anyone

Cons: Nothing really

Pros: Service is very good!

Cons: I used RentSmart24 in Venice Aug 21-28 and they took E453 form my bank account on Aug 29 after they claimed that I damaged the car. I took pictures of minor damage in the company of the rental agent on Aug 21 but he did not did not update the damage report form. They refunded E240 after I showed them my pictures but wouldn't refund the remainder. If I didn't take pictures they would have kept that E240 which shows that they or their agent was aware or should have been aware of that damage.

Pros: Service was nice and helpful.

Cons: Sending flight ticket via email was odd (personal data security).

Pros: Upon arrival at rentsmart24 was no waiting time and agent was very efficient and quick

Cons: We were 24 hours late arriving due to flight cancellation, rentsmart24 policy was a grace period of 60 minutes so rental was cancelled, even though I emailed them several times.

Pros: Nothing

Cons: They charged us extra. They forced us to get an insurance.

Pros: The rental agents speaks italian, english and spanish. The shuttle were on time.

Cons: -

Cons: After dropping my car according to instructions before 8am (desk is not working) I got charged for madeup damage without RentSmart24 sending any photos or proof of the damage. deposit was deducted by 350EUR +53EUR for dmg processing fee. +30EUR for cleaning fee. Total SCAM. I have raised a claim with RentalCars

Pros: Good car, representatives speaking good english. Felt like that they won’t scam us by examining the car with magnifying glass for scratches.

Cons: The instructions at discovercars are outdated! The correct place for shuttle bus is short term Park 2, left side when walking away from Airport. It was a unnessary hassle to call them, send whatsapp message and then receive detailed instructions.

Pros: All was good, except a little time wasted getting the information for the shuttle pick up.

Cons: When I arrived in Venice, I had to call them for instructions on how to get to the pick up point for the shuttle. This process took a little time. They could have provided this information at booking.

Pros: Agent was straight forward. Easy to work with.

Pros: Good service. Off airport collection, bulk of documentation checks and payment are done online ahead of collection.

Cons: Check-in was slow compared to pickup.

Pros: Nothing

Cons: Not informing about all information that is required i had to pay extra just because i did not have a credit card. This information was given when booking via discovercars at the end of the contract. It is of crucial importancey that it is given firstly. A car that would cost me 350 euroes ended costing me 600 euros. Its a scam company

Pros: Easy and efficient. Staff were good.

Cons: Instructions to get shuttle bus could have been easier. The shuttle we took from the airport only had a few seats so some had to wait for next one.

Cons: They charged me with damage for the car which I'm sure was not done in the duration the car was used by me but I don't have any proof. Feels like they take advantage of people to pay damages that are not theirs.

Pros: Pick up and drop off were very smooth

Cons: The car didn’t have a back up camera which makes it difficult specially in the mountains

Pros: The agent we had was very good, explain many details and was very nice

Cons: During our trip one of the dash light came on, it took us a while to figure out this was for AdBlue and we needed to get it topped up. As International drivers we didn’t know and it would have been helpful to be advised that with lots of driving this come need a top up and the process to follow.

Cons: Not enough staff at drop off so had to wait while picking up customer was given the hard sell on extra insurance, which took a while.

Cons: Shuttle bus repeatedly refused to take us from the airport to the car rental. Rude and condescending service from the operatives. Car not provided with full fuel tank. Car sounding a warning alarm regarding airbag, operative claimed that was 'normal'

Pros: atendimento e rapidez

Cons: -

Pros: Well organised easy rental

Cons: Great price

Cons: signage at airport terrible, had to ask random stranger for help, and not obvious pick up point

Cons: They charged us for something we didn't do and were very rude about it.

Pros: Easy, efficient and a great car!

Cons: Had to wait 10 minutes or so at the desk to pick up.

Pros: The woman than helped at car pickup was helpful, however I had to resubmit all documentation that had previously been submitted, which took a lot of extra time and was an unpleasant experience especially late at night when we were picking up, and had young kids waiting. I also had to prompt/remind them that we had requested child seats.

Cons: It was very hard to find the place, shuttle pick up point not clearly marked at all. At drop off they looked the vehicle over twice with a find tooth comb. Next time we’ll stick to the more established rental companies ie Budget, Avis, Enterprise.

Pros: Very easy to book, car was great and agents were very kind.

Pros: Steph are over the top helpful

Cons: The location of where you get the transit from the airport is not marked clearly

Pros: Nothing

Cons: TERRIBLE SERVICES and IRRESPONSIBLE STAFF. My car's tire had problem during the journey, I contacted both the staff and the road's assistance (at the 2 numbers given on the contract) and the 2 numbers didn't work with non-Italian speakers. The supplier completely abandoned the customer and provided no further support in the emergency situation. The staff was too amateur and didn't even know what to do when the situation happened. There was no extra tire in the back.

Pros: We were a bit worried after reading all the negative reviews (after booking the car). The price was lower than with big brands, but that is very well explainable by off airport location and not big brand name. It was so worth it. Both check in and check out was super smooth and quick. Their staff was super friendly and helpful. The car was as promised and in great condition. I like their fuel policy is same to same. That means you do not to worry about fuel on the way back.

Cons: Nothing really. Possibly arrival instructions could be a bit clearer on where should we wait for the shuttle. Other than this everything was great.

Cons: A lot of additional charges applied, which were not mentioned. The car didn't have carpets, so extra charges were applied for the cleaning. We could avoid these charges. Nothing was mentioned about it during the car rental. Insurance was not included. So, car rental expenses increased twice in comparison to the initial amount. Definitely do not recommend this company: bad service, rude staff, disinformation. The car provided was different then expected.

Pros: Friendly and patient staff

Cons: Insurance was proposed to me by RentSmart24 when I had already purchased it with Discoverers.com

Pros: Good shuttle service to and from the airport.

Cons: Finding the place to catch the shuttle from the airport.

Pros: Easy, cheap and quick, a rare yet delightful combo

Cons: Thought a medium SUV would be slightly larger

Pros: Nothing

Cons: Very bed

Pros: Great service, no issues, easy to find pick up point, no hidden charges, good car option and choice between two. Last year with different company had to ensure to give back the car in clean condition, which is a bit odd. None of that this time.

Cons: The car's fuel wasn't filled to the top ( only had 200km go), which was annoying as on petrol station I was asked by the staff if I want to fill up to the max, I did and returned the car with petrol for extra 300km ( yes, I should have calculated the milage before committing ). It would be easier and preferred as with every car rental- you take the car with full tank and you return it as such.

Pros: All was as it should

Cons: Nothing

Pros: Car

Cons: Services at drop off

Pros: Smooth and quick picking up and drop off process, good car -even with michelin tires what was safer for winter rides. Overall good experience, really recommend

Pros: Super easy online check-in, I just had to pick up the keys from the agency.

Cons: Finding the pick up location was not easy

Pros: That they did give me back my eyeglasses.

Pros: Nothing

Cons: They give me full scratched car then they try to set me up with one and charge me about 400€ for nothing. I have video before and after taking the car its the same.

Pros: Overall good, but there was a small scratch and they charged the maximum deductible, which did not feel fair. Luckily we had full coverage, so no harm done for my part

Pros: Friendly and professional

Cons: Really good

Pros: They were absolutely excelllent

Cons: Perhaps the transit wait time

Cons: Location of the pick up point at the airport was difficult to find. Several people on our bus said the same thing. Flimsy faded sign attached to a post.

Pros: المكتب وطريقة تعاملهم وصدقهم

Cons: خصم مبلغ ايجار من قبلك خصم مبلغ إيجار من قبل المكتب لماذا ؟ و

Pros: Easy to book in a car by the web.

Pros: Great car at a fair price.

Cons: They told me that the insurance from Discover Cars that I already purchased was useless and the pressured me to but insurance from Rent24.

Pros: you are thieves. I have been waiting two weeks for my money back. you charged for an empty tank car, even though the car hadn't even been returned until the charge was made. the car was returned with a full tank and you have not returned this amount of more than €100 to my account. nobody is responsible for customer service or whatsapp number either. worst customer service I have ever received anywhere.

Cons: you are thieves. I have been waiting two weeks for my money back. you charged for an empty tank car, even though the car hadn't even been returned until the charge was made. the car was returned with a full tank and you have not returned this amount of more than €100 to my account. nobody is responsible for customer service or whatsapp number either. worst customer service I have ever received anywhere.

Pros: Their employees were nice though did not speak enough English to explain where to meet the shuttle.

Cons: The directions on where to find the shuttle were awful. Imagine flying in and being exhausted from 24 hours of travel. Then you call and someone tells you go to P1 area D. Well unfortunately they didn’t speak English well because they meant exit 1. These are completely different areas of the airport and resulted in my having to walk around exhausted for 2 miles back and forth while pushing a giant bag- resulting in being completely lost and feeling like crying. They need better instructions.

Pros: Car type, cleanliness, car condition, rates

Cons: I also informed them, although I checked in online; both picking the car and dropping off, I had to wait related person more than 20 minutes. When I reached the office there was no one at the desk...

Pros: VERY GOOD

Cons: VERY GOOD

Pros: It was smooth and very comfortable process. The car was nice and clean. Highly recommended..

Cons: No windshield washer fluid when received.

Pros: Quick and efficient. Appreciated being able to register online before picking up the car.

Cons: Could not find pick up location at the airport. Only sign was a sheet of paper outside in parking lot. Need better indicators.

Pros: Good service

Pros: Online check-in meant pick up was extremely fast. The car was brand new. The shuttle to the car hire place was quick and easy.

Cons: The representative didn't show us the car at the beginning meaning there is not an opportunity to check it for damage together. We didn't mind as had bought insurance but it was a little disconcerting. The car described on discover cars was completely different from that we received.

Pros: It’s easy to do the check in online, it saves time.

Cons: They insist on buying additional insurance saying that the one included in the reservation would not be valid and that it would not be insurance. I had to return the car before the contracted deadline and there was no refund

Pros: Online check-in - saves time Efficient and courteous staff

Cons: The place is a few minutes away from the airport, Despite this, there is a high availability of shuttles. I was missing check-in service at night

Pros: Courteous and friendly.

Cons: Didn't have many automatic transmission cars.

Pros: Car was in good condition. Everything was in line with agreement (we got a different car than booked, but in the same group). Online check in made pick up easy, there wasn’t too hard a sell for their insurance products

Cons: Car we got was smaller than the one we booked, despite being in the same group (but otherwise a good, very fuel efficient car). Had a bit of faff trying to find the shuttle pick up, as we hadn’t understood the instructions on the phone - I’d recommend sending the instructions in an email instead. Only car hire company I’ve used that require you to get the car cleaned inside and out before return, which adds additional time and cost. But overall good company

Pros: Friendly and efficient representive who spoke English. Beautiful car. Convenient shuttle service to and from the airport.

Cons: Gas tank was 3/4 full, which was ok. But we were asked to return the tank 3/4 full. That was difficult to estimate. Easier to receive a full tank, and return a full tank. We didn't receive instructions on how to use the airconditioning, or how to put the car in reverse. But we found it on youtube.

Pros: Friendly, professional

Cons: There were no signs or directions on how to get the shuttle bus to the car rental. We were wondering for over half hour asking strangers where to go. When ringing the number given on our confirmation there was no answer. We only found the shuttle bus after wondering around with our luggage and spotting it in the middle of the carriage way

Pros: Great customer services, prices, and cars. Would definitely use again!

Cons: Relies on 3rd party (ParkNGo) for shuttle service to/from airport. They are good, but sometimes wait times can be longer than desired.

Pros: Efficient pick up.

Cons: When arriving for leaving the car we wanted to have some time to reorganize our luggage. But your representative didn’t listen to us even if I told him twice about our need. He was close to unpolite.

Pros: Great communication

Cons: Nothing

Pros: Good car, good price, good service

Cons: Confusion on instruction for car pick up, water tower was mentioned on parking P2 while after two phone calls we found out we had to go to parking B

Pros: The car was new with very low km, it was very clean, the customer was very satisfied

Cons: No complaints, everything was excellent and they even gave us a shuttle to the airport even though it was early in the morning

Pros: The clean and drives well.

Cons: You said that my booking was refundable. I cancelled it and booked another care buy you gave me voucher instead, what do I do with the voucher? What if I never use you again. I want the money I paid as you promised not a voucher.