Noleggiare at Venice Airport

Pros: The agent was polite. Not so trustworthy though.

Cons: They said the full coverage I’d bought through Discover cars was insufficient & threatened that I could be liable to pay 5400€ (!!!) if something happened to the car and, tried to sell me additional insurance for +500€. I turned the offer down but I am a trusting person and had a really hard time feeling relaxed during the rental period. Furthermore he said the car was a diesel car but it wasn’t and also that we wouldn’t be able to fit our bags and tried to make upgrade for 300€ extra…

Pros: The operator responsable of the pick up so kind and try to find the best solution

Cons: I would have a fiat 500 as I reserved but it was a Panda

Pros: Good service at the office on pick up and perfect drop off option.

Cons: The car was scratched on many different surfaces, after we finish with the office and we went at the parking to get the car, we were waiting 40 minutes, they brought us wrong car by mistake and after 10 minutes finally we got the correct car. I will try again on our next expedition because i believe it can happen once! Thanks

Pros: Nothing. They tried to scam me on both pickup and dropoff with extra charges.

Cons: The staff were very unhelpful and dismissive. They tried to screw us over at every opportunity. They tried to get me to agree to extra charges at pickup without explaining that they weren't in the agreement and tried to charge me for damage I didn't make at dropoff. Do not use this service.

Pros: Clean and fresh car

Cons: Delayed check in for 1.5 hours in queue, drop off took 30 minutes, despite no other damage, agent claimed 1mm microscopic stone chip as a damage and company charged 180 euro for that, did not provided any invoice. I strongly believe this 1mm chip falls under "Fair Wear and Tear" (normal road rash) and that the amount charged is fraudulent and completely disproportionate.

Pros: Average

Cons: Didnt match with what has been signed up

Pros: Agent at pickup was very helpful. Found a car that fit our needs. Walked me down to show me the options. Did not run into any insurance issues and they didn’t push their insurance products. Great experience at dropoff as well (although the counter at Torino airport was extremely hard to find and we almost missed our flight looking for it - not their fault though). Not charged any miscellaneous fees at drop off.

Cons: The car reserved was supposed to be a mini-SUV class but it ended up being much smaller. We needed to upgrade to a larger vehicle just to be able to fit our bags in the trunk. That was an unexpected 30% additional cost for the upgrade. Also, I emailed in a question during our trip and received a not helpful response.

Pros: 10/10

Cons: Lovely people

Pros: Absolutely amazing, excellent, the staff was so professional, well done!

Cons: all good!!!

Pros: Service was good, car was good, overall experience was good.

Pros: Not much. They spoke very limited English and were very rude.

Cons: Car broke down on the highway and we couldn’t get any response from Noleggiare. 13 hour nightmare. Discover cars was as helpful as they could be but Noleggiare was 90% to blame.

Cons: The address provided in the email for delivering was pointing to an internal office in the Trieste airport but the actual deliver had to be done to an external site. It took some extra road and phone calls to find it out.

Pros: The customer service representative Guilia was super helpful, polite, kind and very knowledgeable.

Cons: I was very pleasantly by all customer support

Pros: Staff were helpful in trying to assist and offer solutions.

Cons: Even though the staff could clearly see that the identity matched, they were unable to process the car because of a change in name. I booked through another site with the same car provider and did not have any issues less than a week ago.

Pros: Service and proffesionality

Cons: I booked for a particolar vehicle and it wasn't available anymore at the moment of pick up time!!disappointed!!

Pros: Place banners where to park your cars in treviso airport. Its not clear!!!!!

Pros: Love the MG plug in hybrid. Drove very well and really appreciated it for the entire rental. Thanks

Cons: The additional insurance is sold under pressure and seems to me to be too expensive.

Pros: The picking up was nice and quick

Cons: The dropping off point was a bit manic the one guy was rushed off his feet

Cons: Chaotic, understaffed, not able to cope with more than one rental agreement every 15 minutes ... Then they try to create / inflate charges at drop off- on reading Trust Pilot reviews I realised that I was far from the only one this happened to.

Pros: We got the car on arrival a the airport and the car is nice.

Cons: Though our flight were delayed for more than one hour, the car was not ready. We had to wait. Though we recevied an email inform us where to drop off the car, we could not find the address provided on Google map. I tried to call the tel. no provided, but no one answer the phone. So, we had to go to its office in Milan where we were give a QR code which provide exact location of the drop off point. It will be much easier if the QR code was provided in the email.

Pros: We used DiscoverCars in Italy which ended up being Noleggiare at Venice airport. Definitely best deal and Noleggiare were very good. Very easy pickup and return and quick to release deposit. Great and reliable vehicle. Our experience was very good definitely recommend.

Pros: Nothing

Cons: My flight was delayed meaning I arrived at the kiosk at 11:10pm. Despite having my flight details and me emailing them, they refused to wait meaning I had to hire from another company at great expense. All other agents at the airport waited for their respective passengers on the same flight.

Pros: Nothing

Cons: Staff try to rip you off.

Pros: Buying all the insurance was the best decision we ever made. Brought it back with a few dents and scrapes, dropped off the keys and walked away. They were great to deal with. Wassimo was very professional and informative. He made our options crystal clear. We would definitely deal with them again.

Cons: Nothing.

Pros: The team in collection and Drop-off were very helpful

Pros: I was given the prestigious car although I had booked the cheapest one.

Cons: The agent was pushy to sell expensive insurance.

Pros: the lady was mean, she released our car, the charged us 1100 euro for anothdr car

Cons: rudeness, trying to upcharge us

Pros: The pickup itself and signing the documents was simple and paper-less. Everything was sent to my email

Cons: The car was not ready when we arrived 20 minutes after agreed pickup time. We hand to wait additional 20 minutes before it was cleaned.

Pros: Easy and good service

Cons: Knowing where to drop off the car at the Reggio airport

Pros: Excellent end of service with immediate delivery of the docs

Cons: They did not accept the full coverage I bought thru U. they gave me an alternative which was slower than what I rented.

Pros: EVERYTHING APART THE REFUND THAT I STILL HAVE NOT RECEIVED

Cons: EVERYTHING APART THE REFUND THAT I STILL HAVE NOT RECEIVED

Cons: Got scammed out of almost twice the original cost.

Pros: Receptionist was pleasant

Cons: Car was dirty. Was told it was full. Only 3/4 of a tank. Low tire pressure light on Had to fill up all 4 tires. No washer fluid. Gps did not work.

Pros: Could good with slightly better in structions on where and how to drop off the car. Also better trianed staff when handing over the keys, they acteded like I had stolen .

Pros: Good representative and car in a Very good condition

Cons: Terrible service. We dropped the car at night, took photos to prove that the car was returned in the same conditions exactly. No scratches were made at all. We received an email from the company saying we need to pay for damages. They showed pictures of scratches which we didn’t do. They didn’t provide any pictures of the damage with the rest of the car or the car plate. They showed the car plate in a different picture. We are not consenting to any payment from the deposits. Pls advise asap

Pros: Nothing will never use them for sure. Unprofessional and scammers to charge you more for insurances and other services. Felt pressured

Cons: Nothing will never use them for sure. Unprofessional and scammers to charge you more for insurances and other services. Felt pressured

Cons: Car brand new but air conditioning didn’t work, temps were 31

Pros: Nothing. They cancelled our booking after our flight was delayed, and I had to book new transport with Avis which cost me €1,100. I will never book with Noleggiare ever again. The staff were rude and unhelpful.

Cons: As mentioned above.

Pros: Insurance was a major issue .

Cons: Having to pay so much insurance.

Pros: Nothing. The car I reserved was not available. I had to rent with another agency.

Cons: The clerk was not able to help me find a replacement car.

Pros: Total scam. I ended up going to another agency. I would like a refund of my deposit.

Pros: Easy check in and check out

Cons: Car didn't meet our expectations

Pros: מהיר.אדיב

Cons: מחיר הביטוח יקר

Cons: I did not hit the car at all, and there is something wrong at the back and required me to pay for the fee

Pros: Never had issue with noleggiare in the past , up to this trip

Cons: Noleggiare is trying to charge me “damages” on wheel rim which are clearly due to wear and tear (superficial scratches most likely due to grit in the road) Rather then being actual damages.

Pros: Even though my driver's license was valid, the rental company did not provide me with a vehicle and defrauded me. There are fraudulent companies and you do not control them

Cons: Even though my driver's license was valid, the rental company did not provide me with a vehicle and defrauded me. There are fraudulent companies and you do not control them

Pros: Renting cars for 20 years now and this is the best car I rented in the last 20 years

Pros: the efficiency of the staff

Cons: Avoid this company, they’re a scam!! After a week of returning the car, they have sent an image with no clear damages saying I have caused this and now won’t refund my deposit. I have rented plenty of times and this is the first time with this company I am having to face this issue.

Pros: It was a great service from beginning to end. Lovely & professional staff

Cons: n/a

Pros: Pre-check in from their website, shorter the picking time. Pick the car from airport.

Cons: Hard sell their own insurance. No car return confirmation.

Cons: I have requested my refund but haven’t heard anything from discovercar.com

Pros: Good value

Cons: Sloppy presentation of the vehicle.

Pros: Went in for the car promised; they didn’t have it. Lost my 150 deposit

Cons: Lost my deposit because they didn’t have the car

Pros: Nice car, easy pick up process

Cons: No Sundays costumer service, very difficult to find return place in Malpensa, Milan.

Pros: Very efficient and fast.

Pros: Didnt have the car we reserved, was goving a car that was a downgrade for same rate. Charges double

Cons: Dropoff was not written anywhere and missed the flight

Pros: The booking was easy and straight

Cons: The reality despite having placed partial payment the Venice did not attempt to render assistance while running out cars The front agent did not offer a professional once again despite of me a the correct rental company I have to jump over hoops to obtain another rental with another company

Cons: See above. I will not recommend this company again

Pros: Nothing

Cons: Having to pay for no car

Pros: Nothing

Cons: i ordered 9 seater car and after waiting at the car rental desk for 5 hours we got only 7 seater . they offered a manuel gear car which i didnt accept it . they forced me to extand the insurnce and i had to pay extra EUR 800 for it.

Pros: The car return process was very efficient.

Cons: At car pickup time I asked for a Diesel car, I was offered a higher category car for a significantly higher price and my understanding was that that car is also automatic (this is the reason I accepted it). In the end the car proved to be manual, it took a while to find the car in the parking lot, and clearly the car (Range Rover Evoque, manual, Diesel) was not worth the money.......not user friendly at all......I unacceptable for car supposed to be luxury. Looks like there is not room to detail

Pros: Dear Sir /Madam Please review my booking case - refund my deposit - compensate my loss No booking on 26.6.2023 from rental car supplier Booking number: DC-5275300 Confirmation number: DG 177959 Supplier: Noleggiare You company contacted but cannot help I rental a cat from other company Alvis Very bad experience Please compensate my loss in money and time For your fault in car booking and arrangement

Pros: The car was not real clean when we picked it up. There was tape residue on the inside of the windshield so we had to buy adhesive remover and paper towels and glass cleaner to clean it all up.

Cons: Just that the car wasn’t real clean

Pros: Very bad service. When dropping off the car we were told that our contract was fir a different car and that the police would have impounded the car due to their error.

Cons: Zero customer service. Very bad.

Cons: noleggiare hasnt returned deposits after 3 weeks. Cars have fuel gauge broken and they charge customers. They never pick up phone to say where to dropoff car and then charege extra day even though it is not 24 hours. They are cheats.

Pros: Rental office was hard to find. Bad directions for pickup in confirmation. Took a long time to process paperwork even though preregistered

Pros: Erik was very friendly at pick up and we got a bigger car than what was booked.

Cons: First vehicle provided had been in an accident and was unroadworthy - damage also not noted on report. Second vehicle was incorrect class Third vehicle had accident damage Took 2 hours to final complete pick up

Pros: Qualité et propreté du véhicule. Agent à l'aéroport de Venise serviable et efficace.

Cons: Le retour du véhicule à Florence. Sur une rue étroite et garage sur une autre rue. L'agent sur place très arrogant et n'aide pas du tout. J'ai bloqué la rue durant plus de 10 minutes à cause de lui. Très bête et incompréhensif...du jamais vu...

Cons: I didn’t like to be forced to have full package insurance even if I already have with discovercars.

Cons: They should explain us in Venice airport about drop location of Milan airport.( normally drop location at Airport but they have far away & no one explained us about its exact location at the time of taking car . They provide jeep company instead Skoda , huge fuel consumption. Due to different location , we unable to fill tank due to panic because of flight time very short. We accepted fuel charges But don’t accepted fuel refilling services charges of @35 euro. So kindly refund us our extra debit

Pros: None

Cons: Lack of professionalism

Pros: Nice personnel and fast easy pickup and drop off

Pros: Car is clean and in good condition.

Cons: Location of rental desk is not clearly indicated.

Pros: return car was fast. car was clean

Cons: time to pick up car

Pros: The actual car was surprise upgrade as the agent gave us the wrongly gave us the wrong car

Cons: The expectation to get platinum insurance The high cost

Pros: The car itself.

Cons: Delays picking up at desk.

Pros: At the end, I went around the line and asked a Noleggiare rep if I could just return the car without the line. She directed me to find someone outside (had to look for awhile) and give him the keys. Went away with no paper but they sent an email receipt shortly after. Very poorly organized return—had to park in some other rental agency’s lot as no space at Noleggiare.

Pros: yur I was 3 hours late for receiving the car due to moving around Venice and getting lost on the roads. The employee's behavior was bad and uncooperative. I did not receive the car that I booked or an alternative to it. I did not get my money back until now, even though I was booked two months ago and paid the first rent. day However, I had to take a small car from another company for 1,054 euros

Cons: yur I was 3 hours late for receiving the car due to moving around Venice and getting lost on the roads. The employee's behavior was bad and uncooperative. I did not receive the car that I booked or an alternative to it. I did not get my money back until now, even though I was booked two months ago and paid the first rent. day However, I had to take a small car from another company for 1,054 euros

Pros: staff

Cons: I received a car larger than the one required, difficult to drive, and very uncomfortable for the driver and passengers. It was exposed to several accidents, and the tires were shaking at high speeds. And the correspondence was done to change it, and they gave me a late date to change the car, and this will affect my trip, and I did not change it The car was the worst thing on my vacation

Pros: More clarify pick up place and drop off area by give us guild line map or location once pick up car , difficulty to find return place by ourself on traffic area or night time

Pros: Every detail is explained kindly.

Pros: Good brand new car

Pros: Very friendly and helpful representatives. Very good price.

Pros: The person on the desk was helpful and friendly

Cons: Evan though the desk is in the terminal more signage is required to help people find it. Also snow chains were not offered and the snow socks that were provided where not sufficient.

Pros: Service was quick and efficient. The drop off process was very convinient, since we dropped the car straight at the airport.

Cons: It was overall great experience.

Pros: It was a challenge finding the transfer ride to the agency. But once we located the van, we were ok. Stall very courteous and friendly. Great vehicle. Thanks. Willl be back

Cons: Scammed me off 150 euros on a car insurance premium just because I used a debit card instead of a credit card to pay the deposit. Doesn't make any financial sense here.

Pros: The only thing that went well was getting back to the airport from their shuttle driver.

Cons: There is nothing positive to say about this company. They are scam artists.

Pros: The car was what we expected, it worked out well. It was clean

Cons: They didn´t explain to us about the tolls, if the car had Telepass or not, and about the Pedemontana Lombarda that you have to pay on the web. Neither they explained how to prevent having fines because of the ZTL Zones. Finally they gave us a wrong drop-off address , which made us lose 2 hours going around a very traffic-full zone.

Pros: Terrible experience. No natural gas available on my route. The car was not similar to a VW GOLF

Cons: Terrible experience

Cons: Incorrect information. They only had manual.

Pros: great stuff, very nice, good price and good service recommended!

Cons: no signs how to get to the office - good thing we had their number to call them (after walking around in the airport for 30 min.)

Pros: Friendly staff.

Cons: Inspection of and documentation of prior damage to car unclear.

Pros: Nothing.

Cons: They were horrible and insulting.

Pros: Rental desk agents were helpful andefficient.

Cons: Finding location for pickup was not straightforward (required a call to Noleggiare).

Pros: Time to be picked up and dropped off at the airport. Poor attitude of the shuttle bus driver.

Pros: Nothing! They were not helpful at all.

Cons: They had already rented out our cars (we rented two) even though we had already paid in full up front.

Pros: They were just fine. Not particularly friendly but parquet and correct too

Cons: The guys there did not give details beyond what was required of them in their opinion. To our question what happens in cases of failure? We only claimed that it was in front of the broker, they did not give contact information, there was a feeling that we were angry because we did not rent from them directly. We also did not receive the coordinator they originally ordered. And the 800 euro security issue they asked for! Was not clear to us. They claimed that the insurance we took out with your c

Pros: The shuttle came very rapidly, after a phone call. Staff very helpful, customer oriented and efficient. Bringing back the car was swift and done just in a few minutes. Car very clean, inside and outside

Cons: The office is outside the airport but it is served by an efficient shuttle service. Best keeping this in mind when you need to catch the plain back

Pros: Good car and quality

Cons: Rude agent, charged extra on pick up, wouldn’t recommend

Cons: and the car tire burst and I was offered to return 250 km to replace the car. then when I returned the car the manager demanded my consent to pay 300€ for your old wheel. You gave me a car with old wheels and you want me to pay for it????

Cons: I booked a automatic car. They gave me a manual. I told them I paid for an automatic car. They said they received the order from discover car as such. Called discover car, explained situation, passed phone to rental service, they spoke but in the end I still paid more l, cause they had no car in the booking class I paid for. Wasted over an hour there, I didn’t care just wanted to pay and get the car and leave. But this is what’s wrong with Italy, it’s no one s fault ever and some are thiefs

Pros: They provided a free upgrade

Cons: Front desk was staffed by one person so pick up took a while as they were busy

Pros: TERRIBLE! Their location was not at the airport, which was indicated on the rental agreement in tiny print that no one would have seen it. Had to find some who spoke English to reach them. Had to meet them at a random site to be taken to their lot a few miles away from the airport. While there the agent told us that the car we reserved, BMW 5 series or equivalent was not available, even though they had several, then they blamed DiscoverCar for renting BMW at that price & gave us station wagon

Cons: Terrible service, didn’t get the car we rented and they blamed DiscoveCar for bate and switch. Car was old, dirty and smells like smoke. We felt trapped and used. Absolutely terrible. Also, gave us no information on crossing into other countries, or how to gas us or operate the vehicle and navigation system, the return was even worse, the list never ends.

Pros: Brand new car. They offer pick up and drop off service from nearby tram station.

Cons: I was not advertised that deposit could be only taken from credit card and debit card would not work. Due to that I had to buy extra insurance.

Pros: The excellent customer service at collection and return

Cons: na

Pros: Everything was perfect

Cons: None

Pros: They were great and friendly and quick

Cons: Small car then I thought I was paying for