Ecovia at Venice Airport

Pros: The agent was helpful and pleasant.

Cons: Pick up time was 8am but there was no agent at the desk at 8am. The agent arrived after 8:15am

Pros: Dropping off was easy.

Cons: Long waiting time to pick up the car. Did not get the car I wanted.

Pros: Recepcionista con ganas de ayudar a pesar de la compañía tan pésima

Cons: El coche estaba sucio tanto por fuera como por dentro, el terminal de tarjeta de crédito no admitía las tarjetas modernas y le pasó a más gente que lo vimos a nuestra llegada que tenían que llamar a su banco perdiendo el tiempo (no sabemos si al final pudieron solucionarlo), el primer día se fundió la bombilla de un faro y no nos reembolsaron el coste del cambio ya que lo tuvimos que hacer sin factura al estar en un pueblo de la montaña. Pero la suciedad del corche es lo que más nos llamó la ate

Pros: They close at 23:00 and won’t wait and told me to make other arrangements. For a in terminal rental seems stupid

Cons: Everything

Pros: Great and fast service. Received a better car for free.

Cons: The car didn't have a full tank as advertised and that is frustrating because it's not easy to return it the exactly same. Also, there was no windscreen washing fluid.

Pros: Bom atendimento.

Cons: Só a limpeza externa do carro e também alguma instrução básica sobre a dirigibilidade do carro.

Pros: Car was checked and deposit returned.

Cons: Needed more staff.

Pros: The lady worked for Ecovia at Venice pick up location was really friendly and spoke good English. She was helpful and easy to deal with.

Cons: The location to pick up the car from Venice airport wasn’t really easy to find as some agents located inside the terminal building and some located in the Parking Buildings and required further walks. It was confusing for us.

Pros: Friendly and available people

Cons: All was OK

Pros: Very kind and available to offer solutions

Pros: Quick check in and car pickup

Cons: Changed car from original recommendation, car has some cosmetic stratches.

Pros: Good communication, we received an almost new car.

Cons: The rent office in Venice is connected to the airport and you can easily pick up your car.

Cons: How difficult it was to find the car rental drop off and being charged €50 for having a few litres short of a full tank, which is pretty disgusting

Pros: Low prices.

Cons: That they don’t take Apple Pay. Had not brought my physical card.

Cons: The company culture and system they have created is only for them, but not customer. In case you car broke down on the road (not at our fault). You will be exposed to no options but handle by yourself in the snowy night on the road side. 24 hours helpline, first, always no one pick up, then they could only coming in next day, and they only interested to tow the car, but no solution for replacement car. What about rental office, yes, they pick up the call, but they wanna us to call helpline.

Pros: the car was in good condition.

Cons: The man at the desk in Venice was very rude and we were delayed in Rome because we the address was incorrect on the email and it was really difficult to find the drop off point and no one was there. And I still haven't received the deposit money back!

Pros: Fast and polite.

Cons: Car condition and cleanliness.

Pros: The only thing I liked about this company was the competitive price

Cons: The staff member at Venice airport was rude and arrogant..he said the car had no scratches but if we found any to take a photo and email them through.. upon inspection we found 3 minor scratches. We took photos and emailed them through.. upon drop we were told no email was sent so again had to find the photos and send them through.. Terrible customer service and I would not recommend Ecovia..

Cons: Car has tire issues which compromised safety. Replacement car has significant body damage.

Cons: you gave me poor car.

Pros: Easy to collect and drop off the car, other than the fee for being late due to our flight.

Cons: Having to pay the additional fee on top of an already expensive hire.

Pros: Straight forward, no games or tricks

Cons: all was good

Pros: HORRIBLE - Car was old, 130,000km, smelled, dirty, had dents every panel

Cons: Never refunded my security deposit - had to claim from bank. Company is unresponsive. Avoid at all cost.

Pros: The efficient , friendly service. I received a better car than expected.

Cons: The car had quite a bit of damage on it when we collected it.

Pros: Fair price, small Fiat worked well

Cons: Long hike to find rental desk at airport

Pros: Good Staff service.Thanks.

Pros: Fast service in the desk office

Cons: I had a very bad condition summer tires on the winter time , The car shouldn't be on the road ! Battery in the car keys need replacement, screen washer without freezing liquid !!!

Pros: The man at the desk was friendly, spoke great English so explained everything to us.

Cons: It was hard to find the drop off in Pisa airport as I did a one way but once found it was signed and easy to get to the terminal.

Pros: All information was clear and well presented

Cons: Not much, everything was good. Maybe a more evident sign fot drop-off? Maybe more automatic models?

Cons: The tiny mark they found on the side view mirror was very skeptical. It could have been there from the start and nobody would have noticed it and now I’m going to have to pay for it. They take advantage of tourists when they can, not surprised.

Pros: It was easy pick up drop off

Cons: Service was fine, Metano in Italy is horrible,,, planning and finding stations , especially in remote area was horrible, caused a lot of grief… great idea,, can’t succeed without the proper tools…

Pros: I felt they appropriately documented prior damages to the car and I didn’t feel nervous about being charged for damages I did not do.

Cons: The car did not have a spare tire. I mentioned this to the representative and they said their cars did not have spares.

Pros: I book for a manual but got a auto transmission car

Cons: I book for a station wagon but got a SUV. I have many pieces of luggages so the trunk cannot accommodate all 5 pieces. We have to put one in the car seat. I compared the trunk space to book the car but didn’t get what I’ve booked. Although they’ve upgraded me to auto transmission but not good in terms of trunk space. I specifically compared the boot space before making a reservation

Pros: שרות אמין מקצועי ויעיל

Pros: Very good

Cons: Nothing

Cons: Ecovia was easy to work with. The Venice airport was difficult to navigate.

Cons: In generale la macchina era pulita ma sui vetri posteriori si vedevano in controluce i disegnini fatti da altri e ho dovuto provvedere personalmente alla pulizia

Pros: Excellent service in the office and a good car.

Cons: I couldn't extend the rental without paying a big price.

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: They provided a car with lots of dents, a hazard warning light which they assured us was not a problem. The car developed a problem on the way to the villa. The front right wheel caused a shuddering or vibration. The fault was intermittent but our attempts to get something done about it proved futile. We were passed between the booking desk in Venice and Assistance but no viable help was given. We ended up driving a possibly dangerous car back to the airport with a friend following.

Pros: So. I arrived, the rep gave me a car and said they are eco friendly and the car runs on gas and petrol,it came empty of gas and the gas station is 16km away- not on my route,After much discussion I didn't have a choice and took the car.The time was 9.30 and the aforementioned petrol station closes at 9.45.fortunately a warning light came on and I returned to ask about it,It was then explained it was because there was no gas.I then asked how big is the petrol tank,15 litres was the answer!!!!

Cons: So this woman wanted me to drive to the Dolomites on a15 litre petrol tank and would have had to search for petrol stations constantly. She then said she had a car with a normal petrol tank, but since it had snow tires I would have to pay the full sum of the extra,i.e 105 euro.Not happening, in the end she "found "a diesel car that had been returned and was still dirty,I took that and the car was fine.

Pros: I was satisfied from services provided from Ecovia.

Pros: Great value for money

Cons: Could not find Milan Malpensa drop off