Viaggiare at Venice Airport

Pros: The woman who helped us was very kind and pleasant.

Pros: the service from Giada and Olga

Cons: τιμε σπεντ πιψκινγ θπ τηε ψαρ

Pros: Their agent, Yuri, was like a breath of fresh air on a hot day.

Cons: The female agent at pickup site was extremly cold and non profesdional especially to my handicapped wife.

Pros: Efficient

Cons: No recommendation on which car to choose for mountain driving.

Pros: Never got to use the car as we were told we couldn’t cross borders.

Cons: Lack of option for border crossings. No refund even for the extra driver payment which we added minutes before being told we couldn’t cross border.

Pros: Viaggiare were helpful, discovery cars are the worst company to do business with, never again.

Cons: Discovery cars wouldn't amend my agreement even though I wasn't fit to drive. Rip off!!!

Pros: Nothing…..

Cons: Their services are horrible and not professional at all.

Pros: Friendly staff, was quick to sort out the car

Pros: No real problem with Viaggiare

Cons: Opening time

Pros: THE WORST OF ALL TIME! TOTAL RIP OFF COMPANY! TOOK £600 for a scratch we didn’t do!!!!! DO NOT USE THIS COMPANY! Check out the reviews on trust pilot! We are one of many!

Cons: AWFUL!!!!

Pros: Had what was planned

Cons: They tried to blame us for a scratch on the car that was already there . Fortunately we took pictures at check in. They should be ashamed ! Took 1.5 hours to get the car and there was no line up in font of us. Pressure to buy heir insurance as we were already covered

Pros: Had what was scheduled

Cons: 1.5 hour to get the car They tried to dell us additionnal assurance. We were already covered

Pros: Initial representative was great.

Cons: Way smaller car and overcharged

Pros: Friendly staff, and a good car

Cons: Despite having paid extra for the additional insurance package when I booked on-line the agent still tried to sell me more insurance at the ridiculous price of €37 per day for 9 days. When families go on holiday they budget their money very carefully and don’t expect another €340 euro charge on collection

Pros: Car was clean, agent was nice f2f

Cons: The shuttle to the rental place wasnt explained well. There were 2 similar shuttles.

Pros: Competitive prices, good size vehicle as requested.

Cons: Ridiculous and completely unfounded attempt to claim the car was scratched.

Cons: 1h25m to collect keys after arrival at the desk. More than one hour to process two customers in front of me.

Pros: Giada was very efficient and friendly, answered all my questions and gave us an advise regarding visiting places we were interested in. Additionally, I was really impressed with the knowledge of Russian Language we were able to communicate in. Thank you very much Giada, you are the great asset to the company.

Pros: Nothing

Cons: Liars! Not helpful!

Pros: Not much, company was set up to Withdraw money from customers especially around insurance police as such.

Cons: Their attitude toward customer, some responsibilities were pushed on to a client.

Pros: helpful, spoke English

Pros: The car drove.

Cons: This was one of the worst experiences I have ever had. This company is predatory. When we returned the car, they located scratches that were already there and suggested that they were much worse or new. First, they accepted my video of the outside of the car, excluding one scratch. I have insurance on my card and they gave me an invoice to submit to them for $300+ for one scratch. They said it would be removed from the deposit, but the entire deposit was charged to my card. This is a scam.

Pros: The shuttle from airport to rental desk The 2 agents - extremely nice and professional

Pros: Nothing, I never had the car delivered

Cons: Your rigid system, that wont "allow" handing over the car, if you dont have your physical drivers license, which is only designed to rip people off

Pros: the car was in good condition and clean

Cons: Too many people, but not enough employees. Took FOREVER to turn the car back in and still no verification all was fine.

Pros: It has been nice friendly and thy give me a nice car

Pros: Very friendly staff at the desk

Pros: The car was new.

Cons: The guy who works at the Venice office is horrible. You need to take a shuttle to get to the office and it's not easy to arrange. Returning the car in Verona was hard to find and the wait was very long.

Pros: They would not provide me my car because they said my license was not valid but after calling a friend to drive 1 hour and pick me up and my family was freezing we went to Vicenza the next day and had no problem renting from Avis using my same California Drivers License that Viaggere rejected

Cons: It is all above

Pros: Customer service and attentiveness

Cons: Viaggiare was unable to settle the windshield chip damage and said they will have to work with discover cars for settlement. We are still waiting for refund after more than a month from discover cars. This is not acceptable since we took full insurance

Pros: i want to thank the receptionist who helped me a lot! I really recommend renting a car with viaggiare🤝🤝

Cons: Excelente service thank you very much 🙏

Cons: Never got the car. Rude receptionist that talked for 20 minutes with a friend before recognizing we existed. Tried to sell us an ensurance even though we had bought the full coverage. Had to go to a hertz and rent another car, because she all of a sudden didn't accept Visa while belittling us for being late.