Sicily By Car at Venice Airport

Pros: Everything from pick up to drop off the car

Pros: Quick low stress drop off.

Cons: Car had poor aftermarket radio which worked badly. No USB and 12v broken. Very inconvenient.

Pros: Great process, good service, low deposit (€200). Overall I’m very satisfied with what I paid for. Ordered a Kombi but received an SUV.

Cons: I paid €50 for a childseat which was not in the best condition (missing straps, loose parts) but we managed to secure it anyway. I would have liked the childseat to have been complementary based on the condition of it.

Pros: Nothing

Cons: Everything

Pros: Car was new.

Cons: Screen wash was finished.

Cons: Booked a 208 recieved a corsa, boot was not big enough for two suit cases which was a point in the description of the 208. Staff gave no alternatives and wouldn't help

Pros: Located at airport. Pick up and drop off were fairly quick. Car was in good condition. Users’ reviews on internet gave me confidence.

Cons: Quite a lot of minor scratches weren’t noted in their papers

Pros: Friendly staff when getting and returning car. Car report with previous damage is emailed to you to have on record also.

Cons: Picking up vehicle was crowded, took 45 minutes and had to scan a QR code which I couldn’t as our phones didn’t work in Europe and wifi wasn’t available.

Pros: Friendly and professional

Pros: Nothing... They didn't hold the car after a arrival delay. Scam

Cons: Not having a car upon arrival and having to deal with another company as a result.

Pros: Friendly staff, happy to answers questions before and after booking, and on pick up quick and all round efficient. Car was clean and fault less

Cons: It was hard to find the desk to pick up the car, but that is true of all car hire services at Venice airport

Pros: Great service but slow

Cons: One person at the counter with 8-10 renters!

Pros: The gal in Venice where we picked up the car was helpful.

Cons: The guy at the drop off in Rome was rude.

Pros: Fast, efficient, easy, and could take the car over the border from Italy to Slovenia for no extra charge.

Cons: The car was in great condition, worked well, cleaned well, but inexplicably did not come with a parcel shelf, which made me feel uncomfortable leave it parked with items in the boot.

Pros: NA

Cons: It was a Puegot 2008 with little horsepower. It was not a comfortable car, and not in the same class of cars which we had reserved.

Pros: Time spent dropping off the car

Cons: 1. Car not clean 2. Car is CVT transimission gearbox 3. Never mention car use Diesel

Pros: Very kind staff, good price

Pros: Really efficient and friendly service

Cons: No compliant at all

Cons: Not car I expected

Pros: i could easily drop it off

Cons: extremely rude staff, I was actually verbally abused by the clerk. Car smaller than what I had booked (4 seats instead of 5) Vague terms, looking for any kind of ambiguity to skim you for more. I am now in the middle of a European Consumer Protection Agency complaint.

Pros: Perfect service

Cons: That car wasn’t vacuumed when we took it but we where earlier than our booking reservation so I cannot blame it one them

Pros: Nothing

Cons: Chane the car type. Return location was moved but never noticed.

Cons: Variety of cars

Pros: Everything above was very well executed! Great car too!

Cons: Nothing.

Cons: I haven’t received my final bill after dropping the car It should be available rapidly

Pros: Drop off seemed reasonably smooth.

Cons: The pick up process resulted in confusion and disruption due to poor communication and service by the staff at desk. I was advised that my credit card did not qualify for the car I had booked - which in the end was not accurate. The staff person could have asked better questions - but instead made a quick judgement - causing frustration and back up in processing other clients - she was the only on at the desk. I do think better Training in customer service can address this issue.

Pros: The checkin was very easy once we got to the desk.

Cons: The tank was just below full when I picked it up, and I filled it before dropping off, but they told me that I was just below even when it was identical to pickup.

Pros: Car was clean and mechanically sound

Cons: Perhaps this is still an after-effect of COVID-19 as the car rental desks in the airport were all closed and they had moved to a portacabin on the hot, top story of the multi-story carpark.

Pros: The desk representative had a sense of humor & good spirit

Cons: The car was smaller than we expected (not the same model we had booked) and one of the seatbelt buckles did not work

Pros: One of the worst rental company to deal with. The car broken day the first day we took it and I didn’t have a car for 3 days and the company don’t care at all.

Pros: Great customer service. When we had to extend our rental, call service gave me directions on who to email and then the representative emailed me back very quickly.

Cons: Car was in a very poor condition compared to what I booked. Had many scratches and dents. Even though I had additional excess insurance I was pressured to buying their insurance because it wasn’t ‘with them’. I refused.

Pros: The car was clean, in well condition

Cons: Finding the spot

Pros: Agent was nice.

Cons: The car was old, many scratches and dents. Vehicle did not have Bluetooth or nav. I’ve 95,000 on the car.

Pros: Me deram um carro zero quilômetros e foram muito prestativo na entrega..

Cons: The return drop off was difficult - the signs were nonexistent to find the return place at Venice Treviso and the agent did not speak English.

Pros: Car is good and there isn’t any problem to rent car

Cons: Time spent picking up the car. It takes lot of time…

Cons: Car provided without air conditioning and smaller car provided that what was paid for

Pros: Quick drop off

Cons: Charged me EUR 150 for using a debit card to pay, was really harsh. I used a debit card for everything else on holiday without anyone complaining, I don't own a credit card. Took almost 2 hours to pick up the car

Pros: Easy to rent a car. The car was what I expected. There were not unexpected charges or issues.

Cons: Nothing I can think of.

Pros: The car was clean and it great working condition.

Cons: Computer issues, took about 2 hours to get the car because of the problems. Never received the contract from the clerk. Charging extra for using a debit card instead of a credit card was robbery.

Pros: Nothing.

Cons: Everything.

Pros: Quick and easy

Cons: The price was a little high

Pros: Lowest price available

Cons: Long wait at counter

Pros: I appreciated that they did not increase the rate when I changed the pickup time 3 hours later than initial.

Cons: The Sicily by car service was excellent, nothing I did not like. Perhaps there could have been clearer instructions on drop off location at the Milano airport. Once at the airport, road instructions were clear.

Pros: It was quick, friendly and easy.

Cons: No complaints

Pros: Excellent efficient and friendly service provided by staff. Clear hire conditions.

Cons: Long que at car collection. Only one desk open despite large number of customers at pickup.

Pros: Efficient, convenient

Cons: None

Cons: They are thieves

Pros: staff are very friendly and prompt.

Cons: do the car I was picking up is white the exterior is a bit dirty when I pick up the car. but the cleaning staff quickly clean it up when I point it out. do it add to my time getting out but its still a good service.

Pros: Straight forward service, and reasonably quick and smooth process

Cons: Baby car seat (9kg and up) was very budget. Could have bought a better one for the same price as Single rental

Pros: Upgraded to a better model for free, no hidden charges.

Cons: Very poor drop-off arrangement, we weren't given instructions for how to drop the car and were spoken to rudely as if our fault.

Pros: No Rental provided.

Cons: Did not accept USA NYS Drivers license. No indication of a requirement for International before booking. Completely disorganized my vacation

Pros: I liked the overall deal I received and like the vehicle I drove

Cons: The only thing I would complain about is how when I dropped off the vehicle, the employees looked angry, and were slow at getting to my needs.

Pros: Nothing - absolute rubbish!

Cons: Everything - a 2 hr wait to collect the car, was unacceptable - the car was dirty, there was no washer fluid - I wouldn't use them again

Pros: The pickup at the airport went well. The car wasthe expected model and was quite new, clean and running weell.

Cons: The drop off at the Florence airport was difficult. There were no directions to the drop off site. We had an early flight and nothing was open when we dropped the care off. It took us quite a while to find the key drop as it was not at the Sicily by car office.

Pros: Tires where worn out One of the windows stop working Then a message was telling me all time to change the oil

Pros: vehicle upgrade

Cons: location of car bay for pick up

Pros: The car was in great condition, and it was very easy to pick it up and return it.

Cons: I got to the rental desk a little before the time scheduled to pick up the car, and the representative said she could not start my process because it was earlier than scheduled (even though there were no one else that needed to pick up their cars who were scheduled earlier than me).

Cons: I was charged nearly double for my rental than what was originally quoted.

Pros: Easy check-in (once the desk was located).

Cons: The return desk at FCO did not have a friendly feel

Pros: Excellent service. Was able to easily make changes.

Pros: Re-adjusted my timing well due to flight delay.

Cons: Car rented (Citroen Picasso)had a timer on the power outlet, so the GPS unit died on me before reaching halfway to destination. I was not told and unaware of this.

Pros: No real concerns. Easy experience.

Cons: The GPS had not been updated for 33 months. No directions for the car return (different than pick up) made for a few circles of the block.

Pros: The staff girl in the office was unrespectful, and has poor communication.

Cons: No thing, & I will not deal with it again.

Cons: there should have been more staff at the counter, airco was not working very hot location, direction where not correct to get the car

Pros: Ease of communication with the representatives at both ends of renting and returning the car. We had a slight fenderbender with a guardrail and they helped us document the accident and get us on our way efficiently.

Cons: Hard to find the rental desk in Marco Polo airport. Need better signage, but it still didn't take long once we found the desk.

Cons: The car was not fully automatic. The tom tom was out of batteries when they gave it to us so we couldn't use it.

Cons: When I hired a more expensive car because my choice wasn't available I had no notion of what would be the final payment required. They talked me into taking a extra insurance.

Pros: Brand new car, clean And best price for 1 week rental!! Also comunication was perfect. Eager to help staff

Pros: The lady was very friendly

Cons: Selling a product that in fact was incorrect