Record-go at Alicante Airport

Pros: Most staff exceptionally helpful - one however was incredibly rude and sarcastic when we asked her where to drop the car at the end of the stay. This was not the lady who checked over the car who was excellent…

Pros: Quick

Cons: Pushing excess insurance on me and telling me the consequences. I have an annual excess insurance policy. Car was a bit battered about with lots of superficial damage that I'm glad I videoed root to driving off. I don't mind a car with a lot of damage, you can't expect a brand new car each time but it's a pain documenting the damage before driving off.

Pros: Reception staff were very helpful and dealing with the paperwork was efficient. Signage on return was clear.

Cons: Returning the car up some very narrow up ramps to the third floor of the car park. No paperwork (or email) after returning car, all done an a pad and verbally told everything was okay. I guess that's going to be the future standard as everyone tries to go paperless.

Pros: Good service

Cons: Good service

Pros: Friendly, didn't try to push the insurance on me. Also advised me to take a lot of photos and videos of the car.

Cons: The insurance offered was very expensive. €124 for four days. I have my own annual policy so I didn't require it. The annual gold policy I have is a third of the price.

Pros: All seemed fine after finding office staff was helpful untill I had to sign and get car

Cons: Assistance behind counter not very professional, more in cline to push extra insurance on to you when you already have adequate insurance in place, speaking in there own language while dealing with you , after finding a dent in the car when documents signed in office said there was none and wouldn’t even get up and have a look saying everything was fine and laughing with other assistance in office speaking own language again, plus on refuelling car gauge on car was faulty would say it was full

Pros: Did not get a service at all

Cons: Would not accept that we already had insurance and wanted us to pay over 200 euros more

Pros: No queues, quick rental, upgraded car, easy return. Have never used before but would be top of my list now

Pros: Record-go were brilliant from start to finish!

Cons: N/a

Pros: Not a lot!

Cons: Due to unforeseen circumstances we had to extend our stay. However, we had to return the first car to Alicante airport. Separately renew hire and contract. Therefore, we returned the first car at midday as we had an appointment in El Campello however, the counter staff point blank refused to authorise another car until after 14:30! Therefore, we had to cancel and rearrange the appointment thus hang around at the airport until we were allowed to hire another car. Very inconvenient!

Pros: It went really well, we bought there own insurance as it means you don’t have to spend an hour checking the vehicle at pick up and drop off. All was quick.

Pros: Car was modern, in fact brand new

Cons: Although the car was brand new and clean, the interior glass was very cloudy, very difficult to see at night with oncoming headlight glear

Pros: Lots of scratches and marks - not all weee recorded by RecordGo, but thankfully I took photographs of them all.

Pros: No hard service on products when collecting car.

Cons: Absolutely nothing.

Pros: Needed better instructions of where to go

Cons: The hidden charges and not being truthful!!!

Pros: Everything was explained well, we found the desk easily and also the car.

Cons: The only thing we didn’t like, although probably our fault for not asking, but having a black car with leather seats in 35+ heat was uncomfortable. Maybe an idea for them to add a windscreen sun shade with black cars.

Pros: The staff were very friendly and happy to help.

Cons: I had an issue with our first hire car (MG). There was an issue with the tyre and I was charged €100 for a puncture. There was no puncture on the car. It was another fault that was the issue. I was a little annoyed at having to pay for something that wasn’t there.

Pros: Excellent customer service at drop off . Very kind staff. Thank you

Pros: Efficient and excellent service

Pros: They provided the right size of car and it was clean inside.

Cons: Car had loads of small dents and scratches. Many were not recorded on the pick up sheet. I tried to take pictures of them all but they were too numerous and many would not show up in photos due to dim lighting in the car park. At drop off RecordGo used a bright light to exam the car and found a light scratch (will polish out) that couldn't be seen in my photos. I was charged almost 400 Euros for this. I was told that my car was "targeted" because I had not taken out their CDW insurance.

Pros: Easy and fast pick up

Cons: Fuel deposit is done on a separate transaction and the amount refunded is £5 less than the amount paid so this policy is not transparent. I would recommned Discover as search engine but would not recommend Record

Pros: Efficient

Cons: Nothing

Pros: Very quick and efficient

Cons: The excessive collision damage waiver fee.

Pros: I was charged for collecting the car out of hours due to my flight being diverted to Barcelona and arriving half hour past 11.00pm

Cons: Efficient process overall

Pros: Ease of use and very informative staff

Pros: The return process was very good

Cons: The cost of the additional insurance was outrageous 164 euros just for 1 week especially when I had already taken out insurance on line.

Pros: Friendly clear straightforward

Cons: All good

Pros: 15 marks on the vehicle

Pros: Reasonably straightforward.

Cons: Had to return the car with a fuel receipt from that day and within 10km of the airport! Sureyjust looking at the fuel gauge should suffice ( which they do anyway)!

Pros: Easy collection and dropping off - no hard sell with extra insurance.

Cons: No adverse comments.

Pros: Excellent car very clean and fuel efficient

Cons: Very pushy agent at pick up desk

Pros: Great rates good condition of the cars & unlimited mileage

Cons: Long queues at the pick up

Pros: Quick and efficient at pick up.

Cons: Car had existing scrapes. Always try and sell add on insurance despite already having it through the agent and costing 3 times the car hire cost?

Pros: Nothing

Cons: - Chaos in the queqe, wrong information about the rental - they charged me 23 EURO more than cost of rental and fuel deposit without any reason - record-go employee confirmed that the fuel level is 8/8. They didn't pay back the fuel deposit. - contact with record-go is almost impossible. Their support didn't reply to my questions - I lost 108 EURO (booking value 136 EURO) - the car which I received had broken engine

Pros: They were prompt in providing the car.

Cons: The bullying in having to buy further extra cover.

Pros: Fast and polite.

Pros: Very good

Cons: Friendly English speaking staff

Pros: Easy to communicate with

Cons: Their Full for Full fuel policy means you have to pay for the fuel up front & then wait for a refund, effectively you are paying for the fuel twice until you get their refund.

Pros: Easy to understand and quick service when your turn

Cons: Could have been a few more staff on duty

Pros: Very friendly staff who were quick and efficient.

Cons: Nothing.

Pros: Great car and pick up location

Cons: Left car with full tank but I didn’t fill it closer to airport so they charged me €40 as if it was 1 tick off full which it wasn’t, it was full . Photo to prove it .

Cons: not asking which currency i would like to pay. without asking the lady took the payment in sterling. I always pay in euros. , i have lost out financial as you use much lower rate of euros to pound. I am your regular customer, i have hired cars from you before.

Pros: Staff were very friendly

Pros: It was good service returning the car was easy.

Cons: Collecting the car was quite time consuming but got there in the end.

Pros: Ease and efficiency of drop off

Cons: Condition of car - many scratches and one significant scape. Dusty interior.

Pros: all good

Cons: the price of full eansurance

Pros: Office in airport, easy to access Clear explanation about renting, paperwork in order Car as described on booking Competitive price

Cons: Long waiting time for pick up but not unusual as airport very busy

Pros: No hassle approach when it comes to already having my own all inclusive insurance

Cons: Sometimes there can be a long wait for allocation of a car

Pros: No queue on pick-up.amazing!

Pros: Good but slow picking up.

Cons: Probably because very busy

Pros: Very professional

Cons: There isn't anything I disliked

Pros: Quick and efficient

Cons: Norhing

Pros: Easy pick up and drop off

Cons: Record go are one of the better car companies

Pros: They were at the office, even though it was out of hours. Which we did pay for.

Cons: Nothing was wrong with record go.

Pros: The representatives are very pleasant and helpful.

Cons: Quick and easy.

Pros: Friendly helpfull staff.

Cons: nothing.

Pros: Really good service Easy pickup and drop off

Pros: They were very popular due to the unbelievable prices so no doubt there was a long wait to pick it up. I believe there were 5 agents though so everything was done to see to everyone as quickly as possible.

Cons: Pick up Time was too long but as said above it’s not surprising

Pros: Very efficient and nice staff. All round great service

Cons: It was perfect and a good price. Cecile was particularly a lonely member of staff

Pros: Quick service and prompt turn around

Cons: They do need to tell you to refuel no more than 10 km away from the airport on returning the car full, we weren't and charged 24 euros.

Pros: no hassle, quick and efficient service.

Cons: nothing

Pros: Much more efficient than the last company I rented off.

Cons: Nothing was wrong with anything about my rental experience with the company.

Pros: Price. No problem using again if the price is good.

Cons: When checking the car in, the lady was too thorough inspecting the vehicle, felt as though she needed to find an issue. Also having to provide a receipt to prove fuel purchase within 10km of drop off location.

Pros: quick no problems

Cons: nothing

Pros: I couldn’t find my booking but the staff sorted it at the help desk v quickly

Cons: Nothing, they were excellent

Pros: Everyone was polite

Cons: Nothing

Pros: Very friendly customer service

Pros: On collection the employee was do helpful with local advice (at desk)

Cons: On return there was only one member of staff, poor Amanda did a great job but it was not fair on her or the people waiting (queue of 5 people)

Pros: I’ve used them many times before, always had good service.

Cons: The car this time was very old for a rental car it had over 56,000 kilometres on the clock. The battery in the key fob didn’t work so we had to lock & unlock the car each time with the key. Funny how quickly you forget we always had to do that!!!

Pros: Nice and easy

Cons: Very professional

Pros: Efficient when collecting car.

Cons: No issues with anything about the whole process.

Pros: I have used Record. Go on a number of occasions and they always deliver good cars and service

Cons: Noyhing

Pros: Everything was clear

Cons: Good service

Pros: efficient no hassle pick up, all explained regarding costs and requirements for the return of the car

Pros: Cheap and an excellent car

Pros: Great service, they don’t try & rip you off like some of their competitors

Cons: Friendly, easy good service

Pros: Good clean newish car

Cons: Extras paid which they have promised to return.

Pros: Easy and straightforward.

Cons: Having to provide petrol receipts

Pros: Nice cars and not hard sale to buy their insurance.

Cons: When we arrived, we took a ticket to be in the queue, but because we hadn't booked directly with Record-go, we had to wait a lot longer in the queue

Pros: every thing was well explained

Cons: there was nothing to dislike

Pros: Friendly and efficient

Pros: They had moved to a different location within the terminal but when we did find them it was a pretty good transaction also the return of the car and producing the fuel receipt was pretty straight forward

Cons: The car had 87,000 kilometres and a lot of scrapes and scratches it also smelled of cigarette smoke inside but the car served us well for the two weeks

Pros: There was a dent on the car but collecting after 11pm I was unable to tell anyone. I took a picture and sent to customer service email. When I picked up shared with staff who recorded this with no argument. Car was very fuel efficient.

Cons: Would have been easier to show someone dent but flight was delayed and all pick up staff gone as after 11pm.

Pros: Friendly,. Hassle free and did not take long to pickup and drop the car.

Pros: Friendly service and helpful.

Cons: Nothing

Pros: Pleasant staff.

Cons: Waiting to be seen at the airport. Four staff, but long queues.

Pros: Very efficient and new car

Cons: Nothing

Pros: Allowed pick up early. Nice clean car with good equipment. Everything went smoothly.

Cons: Car rear parking sensors didn't work correctly, should be fixed. Full to full policy requires sight of a fuel receipt but didn't know beforehand, luckily I picked up my receipt from re fill.

Pros: Easy service

Cons: I wanted to extend the rental time for one more day but I couldn’t. Hope they are a bit flexible in the future.

Pros: Efficiency, helpfulness and speed of collecting and dropping off the car.

Cons: Nothing major but the car was a little worse for wera body wise.

Pros: It was quick and easy

Pros: Warm and friendly staff, especially Bena

Cons: Nothing

Pros: Car was of good standard

Cons: Tried to up sell insurance at 103 euros extra and when declined told that the 1400 euro deposit would be held for a full month (wasn't correct). Also provided with condition of car and marks which didn't reconcile wit the actual condition. This meant that I had to take video evidence on pick up in case required if company were to make claim! The drop off office was also supposed to be open until 10pm but wasn't open at this time.Happy with Discovercars but will defnitely not use record-go again.

Pros: Mmm 🤔

Cons: Waiting for so long at the pic up desks, the car was damaged quite a lot

Pros: Had to change car at last moment due to stone chip on window of expected car. Very accommodating and new car provided without drama

Pros: Quick & efficient

Cons: Too much preasure to take their insurance , my deposit could be kept for up to 30days. Another instrument of pressure to use their insurance

Pros: Getting 1st gear was always tricky!

Pros: The whole process of collection and return ran very smoothly and deposit refunds for fuel were dealt with promptly.

Cons: Nothing

Pros: Good car and not too heavy on the compulsory excess insurance pitch

Cons: Nothing

Pros: Ease of use, professional and nice people

Cons: nothing really

Pros: Mostly very efficient staff Well signed

Cons: When we dropped the car off the staff we handed the keys to was rude and very abrupt. Ignored me as I asked a question and just walked away. Very rude to my partner also. She had 22 on her badge and wouldn’t give her name

Pros: Easy to use, good value

Cons: Very efficient, friendly staff

Pros: Value for money

Cons: I had to wait a hour and a half to collect the car!

Pros: Pleasant staff and straightforward instructions

Cons: All ok, nothing to not like apart from the price which is now very high but high with all companies!

Pros: The car was good and drop off was easy.

Cons: I had taken out extra insurance cover but at the desk they tried to sell me additional insurance at €200 saying I had basic cover when I actually did not.

Pros: The ease of speaking to the staff and having everything explained

Cons: Nothing to dislike

Pros: Relatively organised with not a long wait to pick up the car

Cons: The desk agent trying to sell me excess insurance when I had explained that I already had purchased the cover from a independent company

Pros: Efficient service. Easy to find.

Cons: Even with paying for the full insurance some hard sell on by the staff to take out more insurances which we declined as not necessary.

Pros: Quick and knowledgeable pick up agents. My card declined but that wasn't their fault. Spoke perfect English which was a big help. The car was exactly what I had requested which rarely happens. Easy to find desk and car location. Thank you.

Cons: The van was damaged on pick up, I had opted for the insurance but this would have been a concern if not.

Pros: Hail storm damaged car !!!! Dents everywhere! But only aesthetics

Pros: Costs were clearly explained for car and fuel and no hard sell with the additional insurance

Cons: Quick and hassle free process to collect and return car. Staff were professional and courteous.

Pros: Easy to find and plenty of staff available.

Pros: Smooth, efficient, polite

Cons: Nothing.

Pros: Very polite persons on the check-in desk and when I dropped off the car the person checking the car was very efficient.

Cons: The car I felt was a bit too expensive fir this time of the year out if season!

Pros: Easy and good value

Cons: Nothing really. Perhaps a bit of a wait to be seen at the desk but it wasn't really an issue for us.

Pros: Efficient and quick very polite and helpful staff

Cons: Nothing except maybe more bins for rubbish at drop off point but I'm being very picky with that

Pros: Agent was friendly and efficient, did not hassle me for extras as they must have been able to see on the system I do not go for them, used Record Go quite a few times but almost always through a consolidator such as yourselves.

Cons: As we are on a "deal" you always get the scruffier cars and need to be on your guard that missed damage reports do not get blamed on your return.

Pros: Helpful staff

Cons: Long wait to pick up

Pros: Friendliness of staff

Cons: Have to check the cars for bodywork damage before we set off. This time there was more damage than was stated in the paperwork

Pros: Quick, friendly and efficient

Cons: The terminal collection office changed each time we have collected from them. Originally in the terminal, then moved to car park and then back to terminal but in a different location. More detail on where to go would be helpful after coming through passport control.

Pros: Fast efficient check in and return.

Cons: Pushy sales tactics trying to get me to buy insurance and once I made it clear I was happy not to take the enhanced package being told I must be a rich man to take the risk.