Record-go at Alicante Airport

Pros: quick no problems

Cons: nothing

Pros: I couldn’t find my booking but the staff sorted it at the help desk v quickly

Cons: Nothing, they were excellent

Pros: Everyone was polite

Cons: Nothing

Pros: Very friendly customer service

Pros: On collection the employee was do helpful with local advice (at desk)

Cons: On return there was only one member of staff, poor Amanda did a great job but it was not fair on her or the people waiting (queue of 5 people)

Pros: I’ve used them many times before, always had good service.

Cons: The car this time was very old for a rental car it had over 56,000 kilometres on the clock. The battery in the key fob didn’t work so we had to lock & unlock the car each time with the key. Funny how quickly you forget we always had to do that!!!

Pros: Nice and easy

Cons: Very professional

Pros: Efficient when collecting car.

Cons: No issues with anything about the whole process.

Pros: I have used Record. Go on a number of occasions and they always deliver good cars and service

Cons: Noyhing

Pros: Everything was clear

Cons: Good service

Pros: efficient no hassle pick up, all explained regarding costs and requirements for the return of the car

Pros: Cheap and an excellent car

Pros: Great service, they don’t try & rip you off like some of their competitors

Cons: Friendly, easy good service

Pros: Good clean newish car

Cons: Extras paid which they have promised to return.

Pros: Easy and straightforward.

Cons: Having to provide petrol receipts

Pros: Nice cars and not hard sale to buy their insurance.

Cons: When we arrived, we took a ticket to be in the queue, but because we hadn't booked directly with Record-go, we had to wait a lot longer in the queue

Pros: every thing was well explained

Cons: there was nothing to dislike

Pros: Friendly and efficient

Pros: They had moved to a different location within the terminal but when we did find them it was a pretty good transaction also the return of the car and producing the fuel receipt was pretty straight forward

Cons: The car had 87,000 kilometres and a lot of scrapes and scratches it also smelled of cigarette smoke inside but the car served us well for the two weeks

Pros: There was a dent on the car but collecting after 11pm I was unable to tell anyone. I took a picture and sent to customer service email. When I picked up shared with staff who recorded this with no argument. Car was very fuel efficient.

Cons: Would have been easier to show someone dent but flight was delayed and all pick up staff gone as after 11pm.

Pros: Friendly,. Hassle free and did not take long to pickup and drop the car.

Pros: Friendly service and helpful.

Cons: Nothing

Pros: Pleasant staff.

Cons: Waiting to be seen at the airport. Four staff, but long queues.

Pros: Very efficient and new car

Cons: Nothing

Pros: Allowed pick up early. Nice clean car with good equipment. Everything went smoothly.

Cons: Car rear parking sensors didn't work correctly, should be fixed. Full to full policy requires sight of a fuel receipt but didn't know beforehand, luckily I picked up my receipt from re fill.

Pros: Easy service

Cons: I wanted to extend the rental time for one more day but I couldn’t. Hope they are a bit flexible in the future.

Pros: Efficiency, helpfulness and speed of collecting and dropping off the car.

Cons: Nothing major but the car was a little worse for wera body wise.

Pros: It was quick and easy

Pros: Warm and friendly staff, especially Bena

Cons: Nothing

Pros: Car was of good standard

Cons: Tried to up sell insurance at 103 euros extra and when declined told that the 1400 euro deposit would be held for a full month (wasn't correct). Also provided with condition of car and marks which didn't reconcile wit the actual condition. This meant that I had to take video evidence on pick up in case required if company were to make claim! The drop off office was also supposed to be open until 10pm but wasn't open at this time.Happy with Discovercars but will defnitely not use record-go again.

Pros: Mmm 🤔

Cons: Waiting for so long at the pic up desks, the car was damaged quite a lot

Pros: Had to change car at last moment due to stone chip on window of expected car. Very accommodating and new car provided without drama

Pros: Quick & efficient

Cons: Too much preasure to take their insurance , my deposit could be kept for up to 30days. Another instrument of pressure to use their insurance

Pros: Getting 1st gear was always tricky!

Pros: The whole process of collection and return ran very smoothly and deposit refunds for fuel were dealt with promptly.

Cons: Nothing

Pros: Good car and not too heavy on the compulsory excess insurance pitch

Cons: Nothing

Pros: Ease of use, professional and nice people

Cons: nothing really

Pros: Mostly very efficient staff Well signed

Cons: When we dropped the car off the staff we handed the keys to was rude and very abrupt. Ignored me as I asked a question and just walked away. Very rude to my partner also. She had 22 on her badge and wouldn’t give her name

Pros: Easy to use, good value

Cons: Very efficient, friendly staff

Pros: Value for money

Cons: I had to wait a hour and a half to collect the car!

Pros: Pleasant staff and straightforward instructions

Cons: All ok, nothing to not like apart from the price which is now very high but high with all companies!

Pros: The car was good and drop off was easy.

Cons: I had taken out extra insurance cover but at the desk they tried to sell me additional insurance at €200 saying I had basic cover when I actually did not.

Pros: The ease of speaking to the staff and having everything explained

Cons: Nothing to dislike

Pros: Relatively organised with not a long wait to pick up the car

Cons: The desk agent trying to sell me excess insurance when I had explained that I already had purchased the cover from a independent company

Pros: Efficient service. Easy to find.

Cons: Even with paying for the full insurance some hard sell on by the staff to take out more insurances which we declined as not necessary.

Pros: Quick and knowledgeable pick up agents. My card declined but that wasn't their fault. Spoke perfect English which was a big help. The car was exactly what I had requested which rarely happens. Easy to find desk and car location. Thank you.

Cons: The van was damaged on pick up, I had opted for the insurance but this would have been a concern if not.

Pros: Hail storm damaged car !!!! Dents everywhere! But only aesthetics

Pros: Costs were clearly explained for car and fuel and no hard sell with the additional insurance

Cons: Quick and hassle free process to collect and return car. Staff were professional and courteous.

Pros: Easy to find and plenty of staff available.

Pros: Smooth, efficient, polite

Cons: Nothing.

Pros: Very polite persons on the check-in desk and when I dropped off the car the person checking the car was very efficient.

Cons: The car I felt was a bit too expensive fir this time of the year out if season!

Pros: Easy and good value

Cons: Nothing really. Perhaps a bit of a wait to be seen at the desk but it wasn't really an issue for us.

Pros: Efficient and quick very polite and helpful staff

Cons: Nothing except maybe more bins for rubbish at drop off point but I'm being very picky with that

Pros: Agent was friendly and efficient, did not hassle me for extras as they must have been able to see on the system I do not go for them, used Record Go quite a few times but almost always through a consolidator such as yourselves.

Cons: As we are on a "deal" you always get the scruffier cars and need to be on your guard that missed damage reports do not get blamed on your return.

Pros: Helpful staff

Cons: Long wait to pick up

Pros: Friendliness of staff

Cons: Have to check the cars for bodywork damage before we set off. This time there was more damage than was stated in the paperwork

Pros: Quick, friendly and efficient

Cons: The terminal collection office changed each time we have collected from them. Originally in the terminal, then moved to car park and then back to terminal but in a different location. More detail on where to go would be helpful after coming through passport control.

Pros: Fast efficient check in and return.

Cons: Pushy sales tactics trying to get me to buy insurance and once I made it clear I was happy not to take the enhanced package being told I must be a rich man to take the risk.