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Luso Rent at Ponta Delgada Airport
Customer Ratings and Latest Reviews
Pros: - quick process of picking up and dropping off the car - no extra charges - the car rental agent was very pleasant and he explained everything we needed
Cons: - everything was OK
Pros: Very friendly and accommodating staff.
Cons: They were unaware of what insurance packages I purchased at the time of booking through Discover Car Hire
Pros: Miguel was absolutely awesome He was professional, prompt and super accommodating. He went over and beyond to meet my needs. Thank you Miguel definitely will be using them again.
Cons: Nothing overall they were superb!
Pros: Our flight was late which affected slightly our car pickup but very efficient staff at both pickup and drop off.
Cons: Car body work damaged previously by other car renters
Pros: Pick up from our hotel for the original pick up.
Cons: The car was in bad condition, which marred our vacation experience. The brakes and engine were not in good condition. When we contacted the car rental agency to let them know that the check engine light was illuminated on the first day of the rental, we were told to ignore it. In addition, one of the car doors did not lock. Overall, car was in very bad condition, which made us nervous for the duration of our vacation.
Pros: Profissionalismo, simpatia e honestidade
Pros: They were very accommodating to our needs.
Cons: It would of been an easier experience to have the car picked up and dropped off with a full tank of gas rather then 1/4 tank as it is hard to judge the amount to fill up before dropping it off.
Pros: They drop off experience was good.
Cons: The pick-up experience was the worst
Pros: Very friendly and helpful agent.
Cons: The extra charge for being outside of the pick-up/drop off times was a little excessive.
Pros: It was affordable.
Cons: Car was in bad shape and was not a full automatic - when it switched gears it did so in a very jerky/un-smooth fashion. The representatives do not communicate with each other and one of the two reps I dealt with was very rude.
Pros: The staff was very friendly and helpful. They explained everything as we went through it, and made the process quick and painless.
Pros: Service was great!! Was met at the airport by receiving agent who was very helpful and oh so handsome and did we say very helpful. Got a clean nice brand new sporty car.
Cons: What's not to LOVE?
Pros: Our agent Miguel was very prompt and professional. The car was in excellent condition. Everything was great!!
Pros: Client representative was friendly and efficient..
Cons: Very satisfied.
Pros: It was quick and simple! The representative was very personable!
Cons: Nothing that I can think of.
Pros: The representative was waiting for us right where we came out, was very helpful and kind and made the whole process very clear and easy.
Pros: It was an overall great experience. Staff was on time both times and the car was great. They did not have a GPS to provide us but they informed us about this great app that cost us nothing and could work off wifi which was really great!
Pros: They were waiting for us when we landed and waiting for us when we departed. They were very kind and helpful. Car was spotless and seemed like it was only a couple years old.
Cons: Honestly everything was perfect. No complaints! Thank you!
Pros: The service was great. Picking up and dropping off was very easy.
Cons: It was a bit more expensive, I found, than a lot of other rentals in the area. I would probably recommend to friends to find something cheaper.
Pros: The man who met was so thorough and patient. He made sure he explained every detail and answered every question we had.
Cons: Having to find someone at the airport can lead to all sorts of problems. The man who met us at the airport was 45 minutes late so is a good thing our flight was delayed so we didn't wait long. I wish there was a designated counter instead for cases like this.
Cons: Our confirmed pick-up time was 12 and no one arrived until nearly 12:30 - however, once I said something they apologized and were extremely helpful in speeding the paperwork process along.
Pros: The Luso representatives spoke to us in English and were nice and they tried to limit the amount of time spent dealing with pickup and drop off.
Cons: I didn't know that Luso didn't have a desk to approach in the airport, It would have been helpful to know where to look for the representative and his red clipboard.
Pros: They were friendly and easy to work with.
Cons: We didn't get the car we asked for. I would have appreciated a choice of alternatives, but we had to take what they gave us, which was an decent SEAT, but not as nice as the Fiat we asked for.
Pros: Fast Efficient
Pros: Efficiency, professional
Pros: on time agents
Cons: extra charge for dropping off the car early
Pros: Very kind, pleasent and competent personality
Pros: They were very easy to work with, very responsively our calls, and very flexible and accommodating to us when our flight was canceled. Great customer service and friendly representatives. Would highly recommend.
Pros: Very easy to drop off car, communication via email was quick, car was nice and clean
Cons: The extra hidden fees; confusion about how to obtain car at airport and no clear instructions
Pros: Very easy pick-up, representive holding up a sign at arrival , while a large queue existed at the other rental companies.
Pros: Wonderful service! Thank you!
Pros: It take about 5-10min to fill the papers, then you can collect the car. It was very fast returning the car too.
Pros: Very efficient and the vehicle was in great condition.
Pros: The agent was extremely punctual and friendly
Pros: See above
Cons: See above
Cons: No car documents and I have problems with traffic police.
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