Goldcar at Tenerife Airport South

Pros: Lorenzo was friendly and efficient at pick up office. The car was fine. We ordered a cheap car and got a car I thought was better than expected. Drop off was easy and efficient. The man was helpful and friendly

Pros: On-airport facility, efficient and quick processes

Cons: Nothing to report

Cons: Hard sell to get us to upgrade to an SUV. Original budget car then given to us was not actually available when we went to the collection hut and we had to wait for them to find an alternative.

Pros: Matter in key was almost flat

Pros: efficient although wouldn't accept Post Office credit card

Cons: wouldn't accept Post Office credit card even though I have used it before for car hire

Pros: Computerised booking. Speed of drop-off

Cons: Agent was unwelcoming.

Pros: Nothing, my car was not 'available'

Cons: Slow action at the desk, plus I did not get the car I reserved.

Pros: Easy to amend damage at car pickup. Quick drop off.

Cons: To few agents at pick up desk to get key.

Pros: The car was in a good condition

Cons: Pressure from Goldcar to take out their extra insurance. Although damaged areas highlighted in the paperwork was shown to us as we picked up the paperwork, it was only after we had picked up the car and driven off when electronic paperwork came through telling us to report any other damage to the car before we left the airport, I had taken photographs of the car just in case Goldcar said anything about something that wasn’t shown on the original document.

Pros: Very efficient

Cons: Very efficient

Pros: Staff were very helpful, easy to book, great price and car was perfect for my needs.

Pros: Straight forward on pick up and drop off

Cons: Nothing they were great!

Pros: Great service, straight forward

Cons: N/A

Pros: The check-in and check-out was very smooth. The car was well functioning.

Cons: The staff didn't care to explain anything about how to check the car. Luckily, no complains were made at the checkout. I would recommend to make sure to read all the documents very carefuly and follow them to the letter to avoid any disappointment and stress during the hand-off.

Pros: Easy and straightforward.

Cons: Even being able to speak Spanish they weren’t very helpful or forthcoming on collecting keys. More interested in taking the security deposit from me and staring deadpan into their computer screen.

Pros: Perfect location - inside baggage hall. I was able to complete paperwork while my husband waited for our luggage

Cons: Car wasn't one I was expecting, personal preference I guess. Relatively clean inside, had to take prior damage photos in the dark at pick-up. Was no water in windscreen and had to stop at garage in night to fill. Tyres were also bit more deflated than would like and there was quite a rattle from engine. That said, Tenerife is challenging driving so gear changes continuously could account for rough engine sooner than normal.

Pros: The desk was in airport and the cars parked on the same level a short walk away

Cons: None to report

Pros: Pleasant staff. Good price. Drop off super fast.

Cons: Car was in a bit of a state, unclean, no windscreen fluid etc.

Pros: Friendly and fast service, paperwork done very quickly. Great car to drive around Tenerife.

Cons: Price was very high. It was pick Christmas season but still very expensive.

Pros: Competitive pricing and didn’t try to force further sales

Cons: Nothing

Pros: Trustworthy and polite

Cons: Nothing

Pros: Customer service agent was excellent and helped with the issue we had

Cons: The car had been damaged and had no appeal. The blue tooth option on the car had been disabled so we were not able to connect to the car

Pros: No messing about. Quick and efficient. Non waiting around at pickup or delivery

Cons: Nothing, it was great.

Pros: Friendly. Efficient

Cons: Tried to push the higher cost including more insurance cover

Pros: The desk was easy to find and the car was in decent condition with only minor exterior damage and no problems during rental period with the cars running.

Cons: When visiting the rental desk on arrival the clerk was very pushy, trying to sell extra insurance that was not needed, this was explained to me when I initially booked the rental car. Clearly the clerks are paid a commission when they convince anyone to buy this scam insurance. This left a bad feeling over the entire first day of our trip and has put me off renting a car from here again.

Pros: Quickly processed collecting and dropping off.

Cons: The car was badly scuffed. So many it was difficult to identify and photo each mark. The bright sun made it difficult to photo, too much glare.

Pros: Overall a very good service as it always is

Cons: Nothing

Pros: Vehicle was covered in bents

Pros: NOTHING

Cons: Everything

Pros: Very cheap. The whole car hire and petrol for the week came to about £80. This was amazing for the activities we were able to do and we pretty much drove the entire island.

Cons: The person I got the car with was chatting to his colleagues so we had to wait about 10 minutes unnecessarily, we then had to go to another place to get it and was given the wrong key. But this was sorted very quickly and all in all, didn't take too long.

Pros: All good

Cons: Amazing

Pros: Elena was very nice at pickup and the process was very easy and fast

Pros: Value for money

Cons: When picking up the car, the most obvious damage on the car was not indicated/ marked on the pickup document. Only I checked the car thoroughly, I might have been caught for the damage bill!

Pros: I took full insurance as Comprehensive so didn't have any headaches. Recommend for everyone.

Cons: Location in terminal.

Pros: Excellent service provided

Pros: Efficient, helpful, kind

Pros: easy to use

Cons: furthest from arrivals

Pros: Polite staff, efficient service.

Cons: Slightly difficult to find the desk, had to ask, but not a big problem.

Pros: Straightforward, easy to find in the terminal, good car for the price

Cons: Nothing

Pros: No hassles and very quick drop off.

Cons: Long queues at the desk. However, this is testimony of good service, that other car rental companies were empty while Goldcar was very busy.

Pros: Great value for money no stupid extra insurance sold

Cons: Nothing

Pros: Simple

Cons: Car had faults that weren't fixed when flagged, recovery truck never turned up

Pros: Friendly and efficient

Cons: Long queue at desk

Pros: Good price with friendly staff

Cons: Nothing

Pros: Worked very well. Distance to car was difficult with cases

Cons: Car had a few bumps!!

Pros: Nothing

Cons: Had to wait 1hour 45 mins in queue to pick up vehicle due to only 2 staff on duty at desk. Would never use Goldcar again.

Pros: Very efficient and helpful staff. the car was excellent.

Cons: Nearly an hour in a queue to see the agent to pay, having checked in online at home. There were only two agents trying to manage a lot of people wanting their car after their arrival.

Pros: Fast and pleasant staff

Cons: The signage at the airport could be clearer that we need to park in specific bays when dropping off the car.

Pros: Value for money

Cons: Time spent waiting at the booth to collect the car, despite pre advising my details

Pros: Nothing

Cons: They ask more money for additional security and i paid 3 times up of the price

Pros: The price was great and drop off very quick.

Cons: The pickup was ridiculously long. Took nearly 3 hours to pick up. Had the price not been so good I'd have been more annoyed and probably cancelled and chose another company.

Pros: Descent car for a change.

Cons: Took to long to get car. Then the car was at the top of the hill,and right at the end. No fun when you are pushing suitcases in the heat.

Pros: No car provided as insurance was going to cost more than rental

Cons: The fact trying to scam me with overpriced insurance

Pros: Alejandro, on reception desk, very helpful and great English. Got upgrade car at no extra cost.

Cons: Nothing

Pros: There was no service and I didnt end up taking a car.

Cons: The staff were rude, and decided if you spoke Spanish then you could jump the queue. The deposit for the car is 1400 and it actually takes a payment for that amount rather than giving credit card details and withholding the payment. Also you are not insured when you go to pick the car up. They add on another few hundred euros. I walked away as I may as well have just brought a car for what they wanted me to hand over. Never again.

Pros: The service agents at the front desk are amazing!

Pros: Good customer service , easy pick up and drop off.

Cons: Car had some marks and a cigarette burn hole in the seat.

Pros: Overall a very good short rental, and I would heartily recommend them to others

Cons: Unfortunately this was Tenerife, and the car was covered in a fine dust when I collected it. At first I thought it wasn't cleaned, but looking at other vehicles and other hirers vehicles, they too were covered in fine dust. The desk tried to sell me a mega expensive total cover policy, but we had already bought one through the Goldcar website, which was a fraction of the cost.

Pros: Excellent throughout

Cons: Nothing. No issues at all

Pros: No extra charges at the end.

Pros: Car was cheap and fis what was required.

Cons: Car seats were stained and there had been no attempt to clean them.

Pros: Agents spoke English which was really useful! Most of the information was outlined when I booked it online so there was no need for lengthy conversations with agents. Drop off was really easy clearly signed when arriving back at airport great value for money €55 for 6 days car hire.

Cons: Car was scratched up quite a bit which made us a little nervous we would incurr additoonal charges but it still drove nicely and no issues at all.

Pros: Affordable car , good communication

Cons: They scammed me and forced me to pay €150 extra.

Pros: Easy to drop off. Good value.

Cons: Took a little too long to be seen - especially as I’d already checked in online (but had to do it all again…)

Pros: Changed our original car quickly and efficiently when we pointed out it needed new front tyres due the tread being worn.

Cons: Having to change our original car due to the front tyres’ tread being worn.

Pros: Goldcar was fine, the conditions imposed by Discovercars were unhelpful.

Pros: Quick easy and deposit returned within 3 days

Cons: Nothing

Pros: It was very good value

Cons: I liked everything

Pros: Quick and efficient. Fuel deposit was not made clear and only shown in small print.

Cons: Not sure why fuel deposit was necessary as was 3x cost of filling up, and on top of £1100 deposit already charged

Pros: They were quick

Cons: They would not change the car after I pointed out all the damage.

Pros: Quick pick up and drop off.

Cons: New car had a lot of scratches not all recorded but woman in office just said take photos. Left me feeling a bit nervous but no problem at drop off.

Pros: Speed of pick up and drop off

Cons: Car had quite a few dents, mechanically good so no problem

Cons: Different terms on collection compared to online booking