Car Hire – Search, Compare, and Save up to 70%!
Goldcar at Alicante Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Laura was excellent at the desk. Very good English speaking
Cons: The length of time to clear credit card. Maybe 30days???
Pros: BAD ARANGEMENTS BY DISCOVERCARS CONTRATO NR. 23027610 Other documents will follow to finalise the amount for finalise the pay back.
Cons: We received 1 INVOICE paid on the Goldcar desk, this was ok. But we received the day after delivery another invoice from Discovercars paid and retrieved 385 ,06 by Mastercard of my spouse without any details of the services rendered. I was the driver and paid goldcar with my VISA card. The total amount shall be paid back ASAP, please. See attached documents.
Pros: Perfectly fine
Cons: Car had many small scratches so difficult to check before and after. Not all previous marks on car forms.
Pros: Very helpful staff.
Cons: The initial collection was drawn out due to the amount of customers waiting to collect vehicles.
Pros: Efficient & professional. Drop-off especially good and very convenient.
Cons: Collecting the car on arrival was a bit stressful. - the agent doing our paperwork kept saying that the extra insurance bought through Discover Cars was inadequate and did not provide full cover. They said Full Cover only possible by paying an additional €190. We refused and they released the car. Maybe you should speak to Gold Cars about so there is no opportunity for confusion and that their agents don't badger/bully clients to paying unnecessary extras - assuming your full cover was 'full'?
Cons: The car was so dirty I couldn't see out of the windows and mirrors safely. Had the car exchanged
Pros: No pressure to take out insurance this time which was a refreshing change. The car I was hired was brand new.
Cons: It took us over one hour of waiting before we could collect the car.
Pros: I liked the customer service at time of pick-up and the advice I was given. Very friendly and helpful lady called Elizabeth who gave me email address in case I needed any help. Sadly, I did not get any response to emails I sent to this address.
Cons: When we tried to get a 3-day extension customer service was useless. I used the email address I was given & had NO response. Phone number 4 rental service was friendly but unable to help or direct us to a better helpline. We needed extension time but were told we could only arrange that at Alicante and not from where we were. Also, car was checked at drop-off without damage yet I was emailed the signed copy which suddenly showed damage to rear bumper. There was no damage when I signed the form.
Pros: Relatively quick.
Cons: There is additional insurance to take out which I thought I already did with Discover, but Goldcar said it has nothing to do with them and offers no additional protection. There was no guide into the features of the car. Too many alarms, electronic aids and things which are annoying and unnecessary distractions. Lane assist feature is a hazard. Give me a basic car that works!
Pros: Not a lot
Cons: Extra charges that I thought I had already paid for
Pros: Easy to sort once served
Cons: Was told that as I had taken out fully comp insurance, that did not need to take note of car damage, but have been charged for that and no way to contact them to discuss the issues
Pros: office in arrivals hall
Cons: hard sell to take extra insurance out, limited to 120KM a day
Pros: Quick, as we have always used goldcar. Cheap,convenient. Lovely girl on counter.
Pros: The car had a few dents but these were clearly shown on the agreement (which was also emailed to me) and well checked on return, showing no new dents.
Pros: Good (brand new) car.
Cons: Insurance rip off with agent refusing to accept my additional insurance and freeze 110 eur on my card - which they have done every other time I have used them the past!
Pros: made it so easy
Pros: Good service