Goldcar at Alicante Airport

Pros: Staff helpful and efficient

Cons: Tried to upsell me to a bigger car and their own insurance

Pros: Brand new car provided. Value for money for the car was good, prior to paying excess insurance.

Cons: Service at the desk was extremely slow. The computer kept crashing. I had to move to another computer. Time at the desk exceeded an hour. I was coerced to purchase excess insurance from goldcar at £130 for 4 days, even though I had arranged excess insurance seperately. I was told that this did not work for them and not to buy next time. So what started as a good deal, turned out to be an expensive one.

Pros: Car was brand new seat Leon. Very efficient and nice to drive

Pros: Drop off and reception in car KEY pickup area was easy

Cons: Actual staff ( Manuel)in car collection area was very aggressive ( appeared overloaded with work- ? Understaffed)

Pros: Agent was very helpful and welcoming

Cons: Car windows were dirty, struggled to see on outward journey. Very stressful in the dark

Pros: The staff at pick up were very helpful when we had to ask about working sat nav also at drop off when we had a problem to discuss

Pros: Advisor was thorough

Cons: I did not receive the fuel deposit of £133 as informed and promised I received £113. Difficult to get hold of an agent to discuss issue

Pros: A speedy and officiant service as always

Cons: Everything was very good

Pros: Absolutely nothing - I don’t recommend anyone use this company. Avoid at all costs.

Cons: - Agents mis-selling insurance to all customers which I observed first hand. They tried it with me but I soon put them straight. They are a dis-honest company who prey on tired travelers and unknowing people. They rent illegal cars with broken rear lights which is a breach of Spanish road traffic law. The returns process is very slow and they attempt to charge you for pre-existing damage which means you then have to escalate to the supervisor to get it resolved. Overall a stressful experience.

Pros: Not much!

Cons: Long wait at pick up. Found damage to car but not done by me, charged anyway!!!

Pros: Great price

Cons: Had to wait 90 minutes at the airport to collect car and go through paperwork

Pros: New clean car and good drop off. Was just very slow getting car as you had to take a ticket to be seen. We then got called to be told we had to go to another office to then have to queue again by getting another ticket.

Cons: Slow getting car

Pros: The guy didn’t try to push us into buying an upgrade. It was offered and when we said no thanks and that was it.

Cons: Having to wait in a fairly long queue waiting to be served

Pros: Will def use again

Pros: Depends who is on the desk, you either get a hard sell for their insurance or not.

Cons: Mybonly advice, you must take a video of the car especially the under carriage of the car. When I returned the car, the agent tried to tell me there was damage recorded. Luckily I had the video showing the damage on collection and not caused by me. Goldcar have the reputation of stinging unsuspected renters for expenses.

Pros: Nothing

Cons: Rude, inefficient, overcharged me. All they want to do is try and upsell a bigger car or insurance

Pros: Good car at reasonable price

Cons: No water in screenwashers. Couldn't find office in car park to return. Clearer instructions needed

Pros: Just about everything

Cons: Our flight arrived early but was told at Gold Car check in that we had to wait a while before collecting car - due to earlier than planned arrival. Only 20 mins or so but would have been nice to have picked up the car straight away.. only a minor point however as everything else was excellent

Pros: Hated it would never use again - ripped me off £60 for nothing

Pros: Nice cars

Cons: Slow service

Cons: What was sold on line was totally misrepresented in the pickup - tried calling and emailing to say flight delayed and was told desk would only wait til 11pm even though that was not the case T x

Cons: Completely misleading information to inflate price

Pros: It wasn’t the car we booked, they tried to charge us €100 extra to upgrade When I said no, they gave me a poor underpowered car covered in scratches. We I returned it, they said there were extra scratches that were rubbish. We had taken photos when we picked it up and they tried to dispute these and told us if we were not happy to make a claim via customer service… awful service and all because we wouldn’t pay for an upgrade and take out there additional insurance

Cons: As above

Pros: Anna super👍

Pros: It was an easy drop off, as they had already over charged us so they could have taken anymore money off us.

Cons: The service at the desk. We were told nightmare stories and told the additional cover taken with discovery cars wasn’t applicable. Really poor service

Pros: It was perfect

Pros: The lady was very efficient and good mannered

Cons: Large queue at the airport and don't receive a prior option to register for quick key collection

Pros: They were very friendly and attentive

Cons: The car smelled of cigarettes and as I do not smoke it was quite annoying. Also the windscreen was so dirty inside I could not see when the sun was on the screen.

Pros: Irene at Gold car was brilliant!

Cons: Bit long to get served

Pros: Very helpful and changed my original due to its size without any fuss.

Cons: Nothing

Pros: Friendly helpful staff

Cons: The car was not very clean

Pros: Very good returns, full insurance well worth the money

Cons: Agent persistently pushing their insurance

Pros: Best price available

Cons: Car damage not all clearly maked on paperwork

Pros: Efficient service desk.

Cons: Car had multiple dents and damage, ancient radio did work.

Cons: Being charged €388 not the €240 as stated. They said that was for car rental only and not insurance. I thought I had paid for full insurance !

Pros: Fast, efficient, no problems

Cons: We'd like cheaper prices

Pros: Initially, very polite and professional

Cons: The fuel tank want full which I didn't realise until I filled it up and did some basic maths. The main issue was on drop off, the guy checked it and said it's scratched it. You didn't see it with the naked eye but only with a phone torch. I then got a tissue and wiped the area and the mark went! Had I not been there then we would have lost quite a bit of money. I felt this was a deliberate ploy!

Pros: Elizabeth was really great organising the hire car and explaining everything in a very friendly manner.

Pros: Very good service

Cons: Very frindly

Pros: Literally everything except the extra money they charged for the insurance and how they handled my complaint about it.

Cons: Goldcar charged 4x the original hire cost for the insurance and refused to provide the car without it, or provide written confirmation of this. They haven't responded to my complaint and Discover cars.com have been completely unhelpful. I'm very disappointed.

Pros: More than 2 hour watingtime when I picked up the car. 28 People ahead of me.

Cons: No extra sale.

Pros: The car was great, small, clean and economic. Great for parking. Great pick up and drop off point. The ease of the "drop off", when worried about catching your flight, was amazing, basically hand back the keys, and go. 1 minute max. Incredibly good value for what you get, hence the delay at the pick up desk, too many customers, the other car hire desks were empty

Cons: I didn't like the waiting time, too. I didn't like the hidden taxes suddenly applied at the desk. I didn't like the fact that if you had a query, financial or technical or indeed a breakdown, I found myself being told by Gold Car that I needed to contact the "intermediatary" company, not Gold Car, and not being given those phone numbers on picking up the car. It gave me the impression the service you offer is fantastic value, but if something goes wrong, I'd worry about who is going to help.

Pros: Ease of pick up / return. Friendliness of staff.

Cons: No problems encountered

Pros: Fast, efficient and helpful

Pros: It was all ok

Cons: Both windscreens were dirty and there was no water in the washers.

Pros: Reasonably priced and convenient

Cons: Wait( 25) minutes for service Usual scare tactics to sell car excess insurance

Pros: Quick and efficient, excellent base price.

Cons: Charged almost half of the petrol deposit for having7/8 of a tank, had just nudged beneath. Husband didn’t think we had time to find the petrol station by airport, flight was delayed, so he paid heftily for his laziness. Steep price £50 for what should have cost less than £5 to top up!!

Pros: Good quality car.

Cons: Always a little wary from previous experiences of being charged for damage which was not caused during the rental period

Pros: excellent

Cons: effiency

Pros: Gold car very good guy on reception

Pros: Very good

Cons: Good at desk

Pros: Attitude changed when we said no to insurance, no longer friendly

Cons: Car was not full of fuel

Pros: Easy check in and staff friendly and didn’t pressure

Pros: Did not have to go far pick up car

Cons: Pressure to have there insurance and up grade

Pros: Provided with a new car

Cons: Pressured to buy comprehensive insurance in order to reduce deposit from 1100€ to 160€

Pros: I had no issues with the almost new car. Took care of it and luckily prevented any complications.

Cons: I don't know how Goldcar would deal with any problems if I had any.

Pros: Brand new vehicle.

Cons: None come to mind.

Pros: Laura was excellent at the desk. Very good English speaking

Cons: The length of time to clear credit card. Maybe 30days???

Pros: BAD ARANGEMENTS BY DISCOVERCARS CONTRATO NR. 23027610 Other documents will follow to finalise the amount for finalise the pay back.

Cons: We received 1 INVOICE paid on the Goldcar desk, this was ok. But we received the day after delivery another invoice from Discovercars paid and retrieved 385 ,06 by Mastercard of my spouse without any details of the services rendered. I was the driver and paid goldcar with my VISA card. The total amount shall be paid back ASAP, please. See attached documents.

Pros: Perfectly fine

Cons: Car had many small scratches so difficult to check before and after. Not all previous marks on car forms.

Pros: Very helpful staff.

Cons: The initial collection was drawn out due to the amount of customers waiting to collect vehicles.

Pros: Efficient & professional. Drop-off especially good and very convenient.

Cons: Collecting the car on arrival was a bit stressful. - the agent doing our paperwork kept saying that the extra insurance bought through Discover Cars was inadequate and did not provide full cover. They said Full Cover only possible by paying an additional €190. We refused and they released the car. Maybe you should speak to Gold Cars about so there is no opportunity for confusion and that their agents don't badger/bully clients to paying unnecessary extras - assuming your full cover was 'full'?

Pros: Staff

Cons: The car was so dirty I couldn't see out of the windows and mirrors safely. Had the car exchanged

Pros: No pressure to take out insurance this time which was a refreshing change. The car I was hired was brand new.

Cons: It took us over one hour of waiting before we could collect the car.

Pros: I liked the customer service at time of pick-up and the advice I was given. Very friendly and helpful lady called Elizabeth who gave me email address in case I needed any help. Sadly, I did not get any response to emails I sent to this address.

Cons: When we tried to get a 3-day extension customer service was useless. I used the email address I was given & had NO response. Phone number 4 rental service was friendly but unable to help or direct us to a better helpline. We needed extension time but were told we could only arrange that at Alicante and not from where we were. Also, car was checked at drop-off without damage yet I was emailed the signed copy which suddenly showed damage to rear bumper. There was no damage when I signed the form.

Pros: Relatively quick.

Cons: There is additional insurance to take out which I thought I already did with Discover, but Goldcar said it has nothing to do with them and offers no additional protection. There was no guide into the features of the car. Too many alarms, electronic aids and things which are annoying and unnecessary distractions. Lane assist feature is a hazard. Give me a basic car that works!

Pros: Not a lot

Cons: Extra charges that I thought I had already paid for

Pros: Easy to sort once served

Cons: Was told that as I had taken out fully comp insurance, that did not need to take note of car damage, but have been charged for that and no way to contact them to discuss the issues

Pros: office in arrivals hall

Cons: hard sell to take extra insurance out, limited to 120KM a day

Pros: Quick, as we have always used goldcar. Cheap,convenient. Lovely girl on counter.

Pros: The car had a few dents but these were clearly shown on the agreement (which was also emailed to me) and well checked on return, showing no new dents.

Pros: Good (brand new) car.

Cons: Insurance rip off with agent refusing to accept my additional insurance and freeze 110 eur on my card - which they have done every other time I have used them the past!

Pros: made it so easy

Pros: Good service

Cons: Nothing