Ecovia at Pisa Airport

Pros: Again very poor, as they said they knew of the problems with discovery’s booking system but seemed quite happy to take 7 times as much money off us to book a replacement car.

Pros: nothing! that was a scam!

Cons: The agent scammed us! Total amount to pay was 215€ and he wanted me to pay 550€. Joke!

Cons: The rental agents forsed to take inshurance by Ecovia for extra charged, eaven we had full insurance made by discovercar...he told us that insurance we had is not good, that we have to take another insurance...and finally he forced we have to call discovercars.com and cancell their insurance and thake what he s offer...very bad and not good experience.

Pros: Got the car I’d booked and was quick and and easy to collect and drop off

Cons: Did not like the lecture at the desk about full insurance cover with ecovia when I’d already purchased it separately. Was very uncomfortable.

Pros: Super friendly and competent staff. Fast drop off. Everything went smoothly

Cons: Paperwork at pickup :)

Pros: Vehicle rental was reasonably priced and we had no issues with the car, aside from zero wiper fluid.

Cons: The car had zero wiper fluid, and the address for the dropoff point at Milano Centrale was not written on the agreement, and it turned out to be somewhat difficult to find. Also, the car did not have many modern features that are common to rental cars in north america, but this was ok.

Cons: Won’t use again. Only time we have been pressured into buying their insurance, despite having our own. Very rude about it with us. Car was over the top checked for dents upon collection? And on pick up tried to say we have damaged. They even went straight to a lock to say someone had damaged it. Luckily we ready them upon collection and took lots of pics. We had to prove on drop off the damaged lock was already like that. Clearly trying to scam people out of damage they didn’t do.

Pros: Fairly new car

Cons: Very pushy to sell their own insurance plans

Pros: Personnel excellent

Cons: The very poor quality of the car and no screen wash functioning, not that clean inside.

Pros: Car was new and clean

Cons: I arrived 30 minutes early at the ECOVIA desk. My rental was processed, when I was presented my contract I queried why the balance was €223.71 vs the €178.97 per my confirmation contract. The agent told me I was being charged for an additional day because I presented at the desk before 12.00. She refused to change my Drop-Off time to 11.30 on 28 Sept. With a queue of people behind me I was forced into paying for an additional day's rental.

Pros: Help provided to find the car in parking area

Cons: Time to present paperwork and get keys at desk. Ave time was 12 minutes for each customer. One lady on desk had 7 customers when we arrived so over 1 hour to collect keys. Ecovia was the only busy desk in the rental building so please put on more staff.

Cons: The signage to the car rental hall is very poor at Pisa. And a long walk. The shuttle bus to the car rental did not include the Ecovia/ Discover Cars logo so we walked. We spent 1 hour waiting in a queue - by the time we were served the entire car rental hall was empty. The staff gave no consideration or apology to our excessive wait. The directions to find the car(s) was poor because the car(s) were parked in a different car rental area than Ecovia.

Pros: Fairly easy to find the rental office and the agent was efficient. Did not hassle us for additional insurance since we had already purchased full coverage. Now once we did locate the correct drop off building, floor etc the young man assisting was excellent. Very pleasant, and good at his job.

Cons: No instructions about drop off details in Rome when we asked for clarification. He said he did not even know where Rome was. There was an address provided by Discover Cars at time of rental but that only gets you close...We had a very difficult time finding the actual drop off location. The 4th floor in tower B within a maze of towers, buildings and parking lots. Very poor to no signage. Washer fluid empty, had to install a new battery in key fob, maintenance required flashed the entire trip.

Pros: I didn't

Cons: Unhelpful. Not interested

Pros: Reletively quick to drop off/pick up car…

Cons: ….but this was because they had been careless with pre-hire checks. Member of hire group did not come to check car at pick-up

Pros: They provided very good service

Pros: Pleasant rental agents. Drop off very efficient and honest

Cons: All good except for slow queue at pick up

Cons: They require international drivers permit, that is nothing more than an exact copy of you home license, no training, testing, nothing to make you a better driver.

Pros: Assistant was kind to stay and finish our pick-up.

Cons: When we got to car hire place, they charged us an extra €65 because we arrived just before 11pm, even though we were well within 59 minutes from our arrival. Then they charged us to have full insurance which cost us another €150.00 on top of the insurance we had paid for. We were at the car hire place for 45 minutes trying to sort out the additional money they made us pay under duress. When we dropped the car off, they didn’t even check the car, even though we said we would go with them.

Pros: They are always spot on!

Pros: Cheap deposit, brilliant car. Easy drop off and shuttle

Pros: Everything worked extremely well.

Cons: Nothing really, if I had to be really picky the car had some minor damage (which was documented) but was very good nonetheless.

Pros: Fast, efficient service. Great price.

Cons: I cannot fault the company on any level.

Pros: Nothing. Absolutely nothing. 1. Took a lifetime to get the car. 2. We got charged for picking up late but there was no mention of this online. 3. The car seat provided made our son ill. (I have photographic evidence of the rash it caused) 4. The car sounded like a tractor. 5. There was no window washing fluid. I had to fill it up myself. 6. One of the sidelights was out.

Cons: Nothing. Absolutely nothing. 1. Took a lifetime to get the car. 2. We got charged for picking up late but there was no mention of this online. 3. The car seat provided made our son ill. (I have photographic evidence of the rash it caused) 4. The car sounded like a tractor. 5. There was no window washing fluid. I had to fill it up myself. 6. One of the sidelights was out. It is SHAMEFUL that Discover Cars work with a company you like this.

Pros: The representative was friendly, honest, and helpful.

Cons: Nothing. It was all good.

Pros: Read the conditions carefully! Careful! The low price is valid only if you have a credit card. If you have a debit card (as I had), it forces you to pay full insurance, which significantly increases the price.

Cons: They have this rule for credit card payment. If you don't have a credit card, they forces you to pay full insurance, but they also charge you a guarantee of 500 euros.

Cons: did not get the car we booked car (inside) had not been cleaned since last use (found garbage, masks, etc. from previous user) car in poor repair (check engine light and check exhaust system kept coming on)

Pros: I didn’t like that you don’t have other cars more ok then this…

Cons: No professional skills on offering a good car & a good experience overall.

Pros: I LIKE NOTHING ABOUT THE "SERVICE." it was absolutely terrible. When the car wouldn't start, the roadside assistance told us to leave the keys on the tire so we didn't miss our train and flight. Ecovia told us if we did this, we'd be charged for abandoning the car. So we had to stay in the hot sun with the car for hours, waiting for roadside assistance, to finally come and tow it away. We did miss our train and had to pay hundreds of dollars for a taxi ride and purchasing new train tickets.

Cons: THE SO-CALLED SERVICE WAS AWFUL. First we had to pay for a tow & new tire. Next day ,the car wouldn't start; the roadside assistance told us to leave the keys on the tire so we didn't miss our train because tow truck took hours. Ecovia said this would be a crime: abandoning the car. So we stayed with car for hours, waiting for roadside assistance, to come and tow it. We did miss our train and had to pay hundreds of dollars for a taxi ride and purchasing new train tickets. DO NOT USE ECOVIA!!

Pros: Courteous and friendly

Cons: The sales pitch to buy extra insurance.

Pros: The competitive price

Pros: It was fast and straight forward.

Cons: The representatives were somewhat rude when I asked about what I was signing when they pushed documents in front of me. The reps were talking to each other about it in Italian in a way like I was some type of douche bag for asking about what I was signing.

Pros: Smooth and easy

Cons: Really expensive but limited choice in the market for cheaper options. pre covid this car hire would of been half the price !

Pros: Everything went as planned, the car was better than expected.

Cons: Absence of blue disk in the car for parking in some areas.

Pros: Almost free upgrade

Cons: No one at the desk when returning in the morning / very expensive

Pros: Liked the car provided

Cons: Took a while to complete the paperwork But staff friendly and helpful

Pros: Quick & friendly

Cons: Nothing

Pros: Friendly service , nice car

Cons: No signage from airport.. this is the same for all car rentals at Pisa

Pros: The employee explained me very well about CNG and how to find it in Italy with an app to download.

Cons: No shuttle at all so not funny when you get many luggages but this is not the responsability of Ecovia.

Pros: It’s much more efficient at pick up. Was able to put husband on driver list without him having to be there

Cons: All good except for return trip. We did different drop off- Linate- had no idea where the drop off was. Thought it would be at airport. Got quite stressed having to ask where drop off was. Think at Pisa they should have warned me! All worked out in end but I had lot of luggage which I struggled with

Pros: A good car.

Cons: No problems picking up the car or with the car. The problems began when returning the car. Their behaviour is totally fraudulent! No agent at the parking to check the car. I signed contract at their office that everything was ok anyway. Two days later I got an email where they had found a scratch that did NOT exist when I returned the car. They demanded 320 euro. Later I realized they also tricked me with the signature of the contract. Google for more reviews on Trustpilot and you will see!

Pros: The agent was grumpy and rude , and she also made me take out extra insurance even through we had it already.

Cons: She took my card and charged me £300 euros on top

Pros: friendly and accommodating

Cons: slow (only 1 person serving), fuel tank not full and had to stop on my way to destination

Pros: Overall ease of the process

Cons: The car was out of windshield washing fluid

Pros: It is at a different location from the main car rental, however this was the second time using Ecovia so we went to the correct location.

Cons: Nothing to fault.

Pros: On drop off, the service was exceptionally fast. Everyone was friendly and was able to conversate in my native language.

Cons: It's in a different place to all of the other car rental places at Pisa airport so I went the wrong direction first of all. Unless you read the full details you wouldn't know to call a company. Once I got to the office it also took over 45 minutes to queue to get the car. The man serving was very nice but there was one of him and each transaction took 15 minutes and I was 4th in line. Therefore, If I was going again, I would book with someone else.

Pros: Very friendly, easy to speak to the location we rented the car from when our flight was delayed 48 hours and easy to sort extension. Car was excellent and handing it back was easy.

Cons: Nothing.

Pros: Paperwork was quick on collection and return

Cons: Confusing pickup as I knew we took a parking go bus to Ecovia but not clear where bus pickup was. Was cleared up on phone call though.

Pros: Friendly helpful staff

Cons: Nothing to complain about

Pros: No queues. No fuss, and no hard sell of CDW insurance.

Cons: Nothing worth mentioning.

Cons: Muy complicado de encontrar... complicado el bus lanzadera (havia dos diferentes... y no explican cual...)... muy lento el personal para hacer el check-in

Cons: They sold us a satnav extra, and failed to tell me it already had one in the car!! waste of money.