Target Rent at Pisa Airport

Pros: The girls were very friendly - lovely people.

Cons: overall happy with Target - would hire direct in future

Pros: Car was as described.

Cons: Being told it was safer to leave car in car park because it was being dropped off at 4am. This cost 20 eu. Also nowhere nearby to leave car.

Pros: They cancelled my car rental as my flight got delayed.

Cons: Not happy

Pros: Simple instructions

Pros: I am very upset about this situation. I would like my deposit to be refunded. If the company went with a different subsidiary, we should have been informed.

Pros: friendly staff

Cons: location

Cons: Quite slow had to wait for car at least 40 minutes even although was booked for a particular time

Cons: Asked to return the car clean, otherwise will be charged for cleaning.

Pros: Friendly and efficient.

Cons: Different car from that requested.

Pros: Nothing

Cons: Left stranded without a car

Pros: The location was convenient and the staff nice.

Cons: The directions from the airport were confusing and should be rewritten.

Pros: helpfull desck staff

Cons: seemed overly concerned over minor interior dirt however although they raised the issue they made no charge.

Pros: Friendly easy to find

Cons: Price very high

Pros: Cheap(ish). Friendly on pick up.

Cons: The pedantic obtuse process for handing the car back and checking it over in a way that made you feel every mark might cause some ridiculous charge.

Pros: I was charged an additional fee of 60 euros for picking up the car at 19:10 when the rental shop was open until 19:00. I was not informed in advance of such an additional fee and was forced to pay it ... I don't think that is fair

Pros: Friendly team, explained everything well on booking the car.

Cons: Only minor, not the company’s fault. But we couldn’t find anywhere to park the car when we dropped it off.

Pros: Value for money and service

Cons: Only issue is that their Pisa office is not in the building with all the other car rental firms but is actually much closer to the airport - right in front of departures, a few hundred yards underneath the motorway bridge. (Hoping to save others the long fruitless walk that we had...)

Pros: Efficient

Cons: N/a

Pros: The woman who helped us was super nice and helpful

Pros: Quick and efficient. Friendly staff

Cons: Nothing.

Pros: Pleasant staff

Cons: expensive for a small car not in great condition felt obliged to clean car of exterior dust - never faced that request before in hiring vehicles warning lights on dashboard were concerning part of back panel of vehicle came loose on motorway - fortunately we were able to stop and push this back

Pros: Excellent

Cons: Charging for extras

Pros: Car availability

Cons: Excess charges

Cons: We were told the car needed to be fully cleaned before return. Seriously? We’re on holiday, not partaking in car washing! Regardless, we cleaned the car but the agent still tried to pull a fast one and suggest the car was dirty. I used images I had before and the rationale of us just cleaning it to agree it was NOT dirty. I was also accused of causing marks on the car, which with the photos I took, proved this was not the case. When will these cowboys be regulated?

Pros: Professionalism

Pros: Friendly and straightforward.

Cons: Picking up was hampered by them being short-staffed at the time, as they have to collect the car for you.

Cons: We were running late so I rang the desk in Pisa overall we were 2 hrs late at 15.30 ( ie mid afternoon) but we were charged 30 euros extra we felt ripped off.

Pros: I don't like anything about those guys.

Pros: The team were quick and easy to deal with. no hassle with pick up or drop off.

Cons: The car was battered with scratches and dents all over. key ran out of battery early on in the trip and had to source a new battery.

Pros: Massimo is very professional and friendly.

Cons: I wanted to take out fully comprehensive insurance but was told that it was not available. I did not like that.

Cons: Staf lied ( i understand Italian, so i could hear what hè discussed with his supervisor!)

Pros: Not indicated, 1 hour to find it. Our group had reservation: 2 didn’t receive voucher, so didn’t no where to go. We went to companies and companies to find the reservation. First gruop find quiet quickly. The 2 others spent almost 1 hour to find Tergent rent. When arrived the didn’t have the reservation of the one without voucher. The need 1 hour to find it in E-mail spa…i tried to call you: no telephome Numbers, i sent you a mail: i received reply after 2 or 3 days. For me you can change job

Cons: Didn’t read the a-mail reservation. Long for find it Not honest agent (very crafty). He wanted money without documents..

Pros: The woman when I picked up the car was lovely.

Cons: 1. Driver's mirror fell off while I was driving! Was very dangerous driving without it. All attempts to contact the car hire place failed. When I returned the car and complained, they tried to say I did it; the man was extremely rude. 2. The satnav, that cost extra, would not charge, so was useless

Pros: Staff at the desk were brilliant, informative and very helpful.

Cons: Car seat was a problem, 1st one was broken and didn't seem to understand the workings of the seat. Had to pick another myself, but all were a bit worse for wear.

Pros: Nice friendly and helpful staff

Cons: Nothing

Pros: Good value for money and nice car.

Cons: The long wait and poor signage.

Pros: Cheap and good car, good conditions, easy pick up and speedy agents at the desk.

Cons: There was no one at the drop off point and I was in a rush so I had to run back to the office to drop the keys and did not have time to check with staff that the car was in good conditions. Also, the desk is hard to find as it is poorly advertised among all the other car rentals.

Pros: the staff were friendly and helpful. The car was fine.

Cons: it said the desk was at the terminal, but it wasn't - it was a shuttle bus away. The name of the company (Target Rental) on the form was not advertised at the desk

Pros: Friendly helpful staff (Pisa airport), efficient service. excellent customer service when I needed to extend my car rental

Cons: Car was ok