Target Rent at Pisa Airport

Pros: Friendly staff.

Cons: 2 people in queue ahead when picking up the car. No air conditioning in office and paper work process is very complex. Seemed to take ages.

Pros: The young lady was very polite and friendly

Cons: The quality of the car was not good. The front windscreen had a big crack in it. The tyres were in poor condition and we had to buy a tyre pump for 40 euros and keep pumping them up as the tyre warning light kept coming on We did not know it about this until we had reached our destination. Because of. The car clearly needed a good service.we had to return it clean inside and out.We were given the option to pay another 20 euros to so we did not need to do this. We have not had to do this before

Pros: Good customer service.

Cons: Not enough detail explained about the car.

Pros: All average.

Cons: The car was not the newest. It already had over 40000 km. It was given to me with a quarter of a tank so I had to go look for a petrol station before setting off. The car also has no screenwash in the tank. I had to €20 for final cleaning

Pros: Old Car, many dents, deposit higher than expected and they wanted 50 Euros for cleaning car after usage which was Not Part of the contract (washing NOT die to our usage, General agreement of their Business)

Cons: See above

Pros: Terrible service scammers got extra money on the way out as I was late as plane late so charged €70 and tried to get extra money on the way home as car a bit dirty, 3 pieces of straw on floor!

Cons: Terrible terrible try to get as much extra money as they could. Terrible.

Pros: Very little......

Cons: To be told to pay €20 or leave the vehicle back as I got it was unreasonable.

Pros: Spoke English

Cons: Not particularly friendly or unfriendly

Pros: nice new car

Cons: trying to charge additional euro 20 in advance for them to clean the car. Increases to euro 50 if you bring back the car "dirty" Not the easiest of locations at the airport

Pros: Quick at pick up. Reasonably cheap.

Cons: Unnecessary €20 cleaning charge because there was a little bit of dust on the outside of the car. This felt like a con and left a sour taste in our mouth.

Pros: They seemed to go the extra mile because we waited more than 2 hours for a car and didn’t then charge for the extra driver. They brought us water and coffee which was much appreciated

Cons: To follow

Pros: it was close to the airport, just across the street

Cons: They aren't always there, so you need to call them and they arrive in the next 5-10 minutes. They asked us to have the car washed on the return... that was new to us and strange.

Pros: Fast service

Cons: First of all, the reserved amount on my card was higher (it should have been 850 EUR, but they reserved 1000 EUR). Secondly, the terms and conditions stated that I would receive a car with a full tank, but there was only a quarter of fuel left. The agent gave directions to the nearest gas station, but it turned out to be out of order. I had to find a working gas station myself, which really spoiled the mood at the beginning of the trip.

Cons: We got an empty fuel tank. They didn’t register that on their computer but told me to take a picture. Not sure yet if it all worked out correctly. Credit card has not been released yet

Pros: Horrible service Scam To run away

Cons: had to return the car cleaned.. never had that in my life ever

Pros: Nothing, they are rude.

Cons: they rude

Pros: The whole setup felt like a scam, we were being hassled with extra costs at every turn. We were just over an hour after we booked the car and got hit with extra charges. We need to use a different card and got hit with extra charges, they claimed the car was dirty on return and we got hit with extra charges. Ridiculous!!

Pros: Good and cheap

Pros: Everything. They were great!

Cons: Knowledge as to whether sat nav is built into car.

Cons: Being over charged 100 euros because I had a debit car instead of a credit car to take the deposit. I am pretty sure that was unnecessary. Plus the charge about the cleaniness of the car is at their discretion we used the car in a very dusty dry country we should not expect to return clean as new the term as clean as normal is really unclear there was no rubbish or any stain there where dust and we still got charged

Pros: It was easier than I thought to drop off. But it upset my holiday always worried about the car and finding somewhere to get it cleaned.

Cons: I feel ripped off.

Pros: VERY FRIENDLY

Cons: N/A

Pros: Non abbiamo ricetuvo informazione dove si Trova l’ ufficio. Di solito le aziende di noleggio si trovano all centro autonoleggio , ma nessuno ci ha detto che Target Rent si trova fuori dal centro noleggio . Abbiamo perso molto tempo per aspettare il bus navetta e dopo per tornare indietro e prender la macchina . La ragazza del desktop non era molto eficiente

Pros: The girls were very friendly - lovely people.

Cons: overall happy with Target - would hire direct in future

Pros: Car was as described.

Cons: Being told it was safer to leave car in car park because it was being dropped off at 4am. This cost 20 eu. Also nowhere nearby to leave car.

Pros: They cancelled my car rental as my flight got delayed.

Cons: Not happy

Pros: Simple instructions

Pros: I am very upset about this situation. I would like my deposit to be refunded. If the company went with a different subsidiary, we should have been informed.

Pros: friendly staff

Cons: location

Cons: Quite slow had to wait for car at least 40 minutes even although was booked for a particular time

Cons: Asked to return the car clean, otherwise will be charged for cleaning.

Pros: Friendly and efficient.

Cons: Different car from that requested.

Pros: Nothing

Cons: Left stranded without a car

Pros: The location was convenient and the staff nice.

Cons: The directions from the airport were confusing and should be rewritten.

Pros: helpfull desck staff

Cons: seemed overly concerned over minor interior dirt however although they raised the issue they made no charge.

Pros: Friendly easy to find

Cons: Price very high

Pros: Cheap(ish). Friendly on pick up.

Cons: The pedantic obtuse process for handing the car back and checking it over in a way that made you feel every mark might cause some ridiculous charge.

Pros: I was charged an additional fee of 60 euros for picking up the car at 19:10 when the rental shop was open until 19:00. I was not informed in advance of such an additional fee and was forced to pay it ... I don't think that is fair

Pros: Friendly team, explained everything well on booking the car.

Cons: Only minor, not the company’s fault. But we couldn’t find anywhere to park the car when we dropped it off.

Pros: Value for money and service

Cons: Only issue is that their Pisa office is not in the building with all the other car rental firms but is actually much closer to the airport - right in front of departures, a few hundred yards underneath the motorway bridge. (Hoping to save others the long fruitless walk that we had...)

Pros: Efficient

Cons: N/a

Pros: The woman who helped us was super nice and helpful

Pros: Quick and efficient. Friendly staff

Cons: Nothing.

Pros: Pleasant staff

Cons: expensive for a small car not in great condition felt obliged to clean car of exterior dust - never faced that request before in hiring vehicles warning lights on dashboard were concerning part of back panel of vehicle came loose on motorway - fortunately we were able to stop and push this back

Pros: Excellent

Cons: Charging for extras

Pros: Car availability

Cons: Excess charges

Cons: We were told the car needed to be fully cleaned before return. Seriously? We’re on holiday, not partaking in car washing! Regardless, we cleaned the car but the agent still tried to pull a fast one and suggest the car was dirty. I used images I had before and the rationale of us just cleaning it to agree it was NOT dirty. I was also accused of causing marks on the car, which with the photos I took, proved this was not the case. When will these cowboys be regulated?

Pros: Professionalism

Pros: Friendly and straightforward.

Cons: Picking up was hampered by them being short-staffed at the time, as they have to collect the car for you.

Cons: We were running late so I rang the desk in Pisa overall we were 2 hrs late at 15.30 ( ie mid afternoon) but we were charged 30 euros extra we felt ripped off.

Pros: I don't like anything about those guys.

Pros: The team were quick and easy to deal with. no hassle with pick up or drop off.

Cons: The car was battered with scratches and dents all over. key ran out of battery early on in the trip and had to source a new battery.

Pros: Massimo is very professional and friendly.

Cons: I wanted to take out fully comprehensive insurance but was told that it was not available. I did not like that.

Cons: Staf lied ( i understand Italian, so i could hear what hè discussed with his supervisor!)

Pros: Not indicated, 1 hour to find it. Our group had reservation: 2 didn’t receive voucher, so didn’t no where to go. We went to companies and companies to find the reservation. First gruop find quiet quickly. The 2 others spent almost 1 hour to find Tergent rent. When arrived the didn’t have the reservation of the one without voucher. The need 1 hour to find it in E-mail spa…i tried to call you: no telephome Numbers, i sent you a mail: i received reply after 2 or 3 days. For me you can change job

Cons: Didn’t read the a-mail reservation. Long for find it Not honest agent (very crafty). He wanted money without documents..

Pros: The woman when I picked up the car was lovely.

Cons: 1. Driver's mirror fell off while I was driving! Was very dangerous driving without it. All attempts to contact the car hire place failed. When I returned the car and complained, they tried to say I did it; the man was extremely rude. 2. The satnav, that cost extra, would not charge, so was useless

Pros: Staff at the desk were brilliant, informative and very helpful.

Cons: Car seat was a problem, 1st one was broken and didn't seem to understand the workings of the seat. Had to pick another myself, but all were a bit worse for wear.

Pros: Nice friendly and helpful staff

Cons: Nothing

Pros: Good value for money and nice car.

Cons: The long wait and poor signage.

Pros: Cheap and good car, good conditions, easy pick up and speedy agents at the desk.

Cons: There was no one at the drop off point and I was in a rush so I had to run back to the office to drop the keys and did not have time to check with staff that the car was in good conditions. Also, the desk is hard to find as it is poorly advertised among all the other car rentals.

Pros: the staff were friendly and helpful. The car was fine.

Cons: it said the desk was at the terminal, but it wasn't - it was a shuttle bus away. The name of the company (Target Rental) on the form was not advertised at the desk

Pros: Friendly helpful staff (Pisa airport), efficient service. excellent customer service when I needed to extend my car rental

Cons: Car was ok