Noleggiare at Pisa Airport

Pros: Terrible service, overcharging saying car no longer available as we were delayed and providing a car covered in bumps and scratches at an extra charge!!!

Cons: Everything was terrible - would Never use them Again

Pros: Friendly and efficient service all the way through

Pros: The person in charge was very good to us pisa airport desk and very helpful with good manners unfortunately i don’t remember her name

Cons: Company attempting to bill over €350 for minor blemishes already present on the car

Pros: Easy pick up, car matched what was asked for. Helpful agents.

Cons: Instructions for drop off location in Rome Termini could be clearer. Don’t like the agents trying to upsell insurance.

Pros: As above, I had to pay and additional €157 on top of my pre-booked amount.

Cons: As above.

Pros: It was unwashed

Pros: It was efficient to get the car and return the car

Cons: Very disappointing to pay for the total coverage through discover cars and still try to get sold more coverage on arrival to the desk

Pros: Drop off was excellent. Agents were kind courteous and helpgul

Cons: Didn’t like the Cadillac that much. Not their fault!

Pros: Nothing!! Terrible from start to finish

Cons: Terrible service I booked the car from 10am turned up at 1pm after waiting an hour in the Que with a 2 year old who was very fed up. To then be told that because I am late they have cancelled my car booking. They said I did not put my flight details on my booking which I was never emailed to do so. So I lost my deposit and came away with no vehicle. They offered me a car for 2 times the price I booked it for online and I could not afford this price they did nothing to help me what so ever.

Cons: The reserved child seat was not available. The agent at the desk didn't offer any help to resolve the issue they created. The rental agency is not in the arrivals terminal as advertised.

Cons: I had to pay for another car

Pros: None

Cons: They spent ages looking at the car when we returned it looking to find something so that they could charge us; which they did, a small scratch (and I mean small) on the bumper of which we were unaware. Most companies say scratches such as this are normal and accepted, but Noleggiare insisted on charging us 100 euros for the scratch, which is ridiculous, plus 80 euros for 'administration' when no administration was involved and no parts needed to be changed. A complete rip off.

Pros: nothing poor service

Cons: they werent there

Pros: Nothing.

Cons: Extremely slow service at Pisa Airport with a single person serving while there were multiple people in the queue. They were quick to invoke the 1 hour grace period as a reason to void the pre-arranged agreement then tried to offer me a lesser car for almost triple the original amount. Agent was taking several photos of something on the screen or desk with what looked like their personal phone while they had my documents. Then made a call to the depot with a different phone. Very unprofessional

Pros: Price and convenience.

Cons: Understaffed at airport. Somewhat time consuming. Overall ok.

Cons: Dear Company, You asked me to write to you about my satisfaction with the quality of the vehicle rental from the car rental company that collaborates with you. So, I am responding to your request. For at least fifteen years, I have been renting cars around the world twice a year. I have never had such a bad experience with a car rental company as with Noleggiare. In my opinion and experience (and after reading many reviews about this company), this company blatantly abuses the trust of customer

Pros: very good

Cons: not much really

Pros: Do not trust this company!!!

Cons: The fact that they charged us for "not having a valid Credit Card", but our Credit Card was valid. They made us pay the maximum amount. I am dealing with my lawyers team about this. Do not trust this company.

Pros: Everything was easy to comunicate, lady we talked with spoked very good english.

Cons: Everything was good.

Pros: The discovercars.com part, and returning the car, thanking God that the trip was over and will never have to deal with this company ever again.

Cons: Avoid like the plague. They are in the wrong business as Customer Care is non existent.

Pros: I was over an hour late picking up the car due to a plane delay and the car was not released to me. I had to rent another one much more expensive!!!!

Cons: I was over an hour late picking up the car due to a plane delay and the car was not released to me. I had to rent another one much more expensive!!!!

Pros: Agents were friendly and the car was in decent condition.

Cons: Their pick up processes are cumbersome. We'd checked in online, and still it took over 30mins to get into our car. And that EXCLUDES the wait while they dealt with other customers who were far from prepared (add on another 45mins-1hr for that. Also, a Transit van/people carrier isn't really an "upgrade" from a Peugeot 5008 when having to navigate narrow Tuscan roads. Other options should have been possible (including the car type we booked months in advance!).

Pros: The helpful staff at the desk.

Cons: The con of being sold a Platinum Insurance. The undersized car for my family. Charged an additional 12 Euros per day extra for the wrong car. The timescales adding stress to picking & dropping off the car.

Cons: The renting conditions specify that the car will be available within till one hour after the renting time. The plane was delayed and the Nollegiare office was closed, even if we were within the time.

Pros: The car was more than I expected

Pros: Nothing

Cons: Non co operations of the staff in spite of explaining the unexpected reasons for the delay. Refused to rent a car. Demanded double rent for re booking. The matter was informed to Discover cars also by mail . No response. No refund of money had been received.

Pros: helpful, friendly, kindly. thanks.

Pros: Relatively quick and easy

Cons: Hard sell at the desk

Pros: The agent starts of friendly until you don’t take their insurance out, his attitude changes and he becomes rude and quite aggressive. If you take their insurance the agent will remain friendly and helpful but you will end up spending a lot more on cover you might already have.

Cons: Bad attitude. Being told “it’s your own fault booking through discovercars and not them direct. Rude staff.

Pros: Nothing

Cons: They overcharge for the vehicle. Office was shut on the drop off and had to find another. The car was damaged, unroadworthy and dangerous. Very unhelpful and argumentative. Plead avoid at all costs! I have nothing good to say unfortunately!! Not happy!

Pros: Not much

Cons: They lied about car damage

Pros: Car hire firm noleggiatore we’re excellent

Cons: My flight was delayed and when I went to pick up car I was informed that after a delay of 1 hour my booking was cancelled but a different car was supplied at a further cost of 48 euros there was no mention of this on discover car’s terms and conditions and the hire company said it was not their problem I will not use discover cars again because of this increase in price which I see as a scam

Pros: Friendly

Cons: Friendly staff, but very slow check-in process.

Cons: The horrible service, they refuse to give a car because not was a EUROPEAN driving licence, and said the deposit not be refunded. On the last moment I tried to find another company was 22PM and was impossible to find something. And I paid a lot of money for taxi to go to.my destination. I travel in Spain Germany , Greece Croatia not was any problem about my driving licence. The important moment they not informed about this when I paid the deposit

Pros: I didn’t get as far as taking the car due to your staff member being an absolute disgrace.

Pros: Car was nice and clean

Cons: Reservation cancelled due to late pickup and then Charged $200 more to rent directly through the agent which was very frustrating

Pros: The staff was nice and polite.

Cons: We were told we were getting a upgrade to our booked car. Instead, we got a car, which was deliberately scratched on, normal scratches for offroad car all over it (car we got was opel astra), drivers sunvisor ripped off with live wires hanging from it. Worst rental car i have had.

Pros: Nothing

Cons: 1. Incredibly slow service 2. Negative attitude 3. Poor range of cars

Pros: The drop off was efficient once it was found via the misleading no entry signs.

Cons: The “in terminal” drop off was actually a half km walk in 40 degree heat where you could not use trolleys. The check in desk were okay but the representative who provided us the keys was very rude indeed. Would not assist us at all despite having our young daughter boiling hot and was proactively unhelpful. Really bad representation of their company and won’t use Noleggiare again because of him

Pros: Nothing. Super arrogant staff. Taking their time in the desk the italian way. Delivery of car was horrible. Was given a hybrid car with 0% power on battery. Furthermore it had not been cleaned. Full of dust and dirty windows! Last but not least staff were under-manned and also not service minded at all!

Cons: See above! Would not recommend them to anyone. Go for a bigger company like europcar og Hertz!

Pros: Car quality (new)

Cons: Our flight was delayed by half an hour. We then spent an hour in their queue and by the time we got to the front of the queue they had automatically cancelled our booking as we were more than an hour "late". Complete case of "computer says no" over which the desk staff had no control. Ended up with a larger car for additional cost, although that included their platinum insurance over which we had no discussion. I was just quoted an all-in price. Most of the queue was similarly affected.

Pros: Friendly service.

Cons: Booked two cars only to be told on collection that you can only book one. Why? Slow service. Whole hour to collect two cars. Why can you not take drivers details before collection.

Pros: They worked with us when we had an issue to insure we could still have a vehicle.

Cons: The wait for help and distance from the airport to it was quite long. It was the only company with such lines.

Pros: Friendly, helpful staff at Pisa airport.

Cons: Unhelpful guy on phone to Pisa staff. No signage to show where drop off was in Florence so spent a long time looking for it.

Pros: Reasonably quick check in

Cons: Address for return not the right one. “Upgrade” far too big for our needs

Pros: Good personal

Cons: I have that car and they found a damage there which was there already before (I have photos), they didn’t have it in report. I don’t want let play another company for their mistake, so I wrote I don’t agree that I made a damage, so now I am waiting what happened. But again I don’t want let pay (don’t know booking or your company) anyone for their mistake

Pros: Staff were very friendly and helpful. Car provided was excellent.

Cons: Although I checked in online it still took longer than I expected to collect the car.

Cons: They didn't give me an invoice with my company data like I request before.

Pros: Brand New car. Very good and friendly staff.

Cons: Car was relatively new but had around 1200km driven. They had left all the ‘do not open’ stickers on the car ex factory to give a brand new impression?

Pros: Szybkość obsługi

Cons: Jeszcze nie odblokowano kaucji

Pros: nearly new car and the same make and model as requested

Cons: The agent was listed as being in-terminal, but you had to take a 5 min shuttle bus to the car rental area. The agent also was charging a cleaning fee if you brought the car back with only basic dust on it.

Cons: It's been 1 week since I delivered the car and I still haven't received the warranty amount back

Pros: Was quick compared to others I have used

Pros: Staff members helpful, polite and professional

Cons: Cost for rental of vehicle with more than 5 seats was significantly more expensive (abet double) of that of a regular car which seemed to be disproportionate

Pros: Car had many dents and marks on it

Cons: I paid for a GPS system, instead of it being in the car they gave me a portable one which got us lost twice. We had to use the roaming in our phone to find our way incurring more cost

Pros: Price seems competitive.

Cons: I made 2 reservations. The system is inefficient: 1. I cancelled the first reservation. To get a refund took a lot of back and forth. Still didn’t receive confirmation: “your refund has been processed.” 2. Received 5 (five!) survey emails about 2nd reservation but not ONE reminder email that reservation is upcoming in a week. 3. Didn’t actually use the 2nd reservation so no refund or credit on the advance fee as far as I can see 4. Survey doesn’t offer “not applicable” in responses

Pros: They refused to give me the car as my licence was out of date & when we gave my girlfriends licence they increased the cost to 500 euros! She was extremely rude & unhelpful. We went to sixt & rented a car for 200 euros. Disgraceful. I would like a refund of the money I paid discover cars & you should seriously consider your partners as the service was awful

Pros: car upgrade at no cost

Cons: Drop off parking full

Pros: Staff were friendly and the car was new & clean.

Cons: I didn't received the rental docs. Car boot was too small for 4 small cases and they had no other option. The parking was v tight, car was wedged in between two other cars. There was no-one there at drop off and no-one checked the car in. After drop off they have tried to charge me for some scratch to a wheel that I have no idea if it was there and as they didn't check it in. They did tell me that were going to have to move all of the cars around after things were checked in.

Pros: Nothing

Cons: Nollegiare told me that I didn’t have a fulltime covered assurance. They tried to sell me another assurance. I didn’t do it but I was worried during the whole trip because I tought that I didn’t have an assurance. I didn’t understand why their were 2 names Discover Cars and Noleggiare. Noleggiare wasn’t honnest. I didn’t trust the whole situation. The control of the car wasn’t necessary. They asked money for filling the fuel tank and I filled it myself …

Pros: Price

Cons: The car was in bad shape, made lots of engine noises, was not confident the car would last through the rental. The customer service was poor. The agent at pickup didn't think my US license was valid (it is a normal license from a state in the US) and spent 30 minutes verifying that it was valid. At drop-off, they scoured every single inch of the car looking for something to charge me for, it was really weird. They were giving other customers hard times about tiny dents, seems like a scam.

Pros: Friendly, helpful

Cons: Expensive

Pros: The staff were friendly and the car was in good condition

Cons: Collection process was a bit slow, it seemed to involve a lot of re-keying of details despite me filling out the online form. The car did not really feel like it was in the right class (the boot was smaller than I would have expected and it felt very underpowered)

Pros: The people were friendly and helpful.

Cons: The rental car agency is not clearly marked and a 5-7 minute walk from the airport (with luggage). The key drop off point is not at the rental car drop off point and is not clearly marked.

Cons: Car was seriously damaged. Should not be allowed to rent out cars in this stage.

Pros: Friendly staff.

Cons: There was an issue with the computer when picking up the car, so we had to wait longer than normal to pick up, but it really wasn't much of an issue, and it really couldn't be helped.

Cons: I never got the car; I had to rent from another agency.

Pros: Ease of drop off

Cons: Nothing

Cons: My reservation was given away, I did not know the booking was being made thru an ‘Agency’; I ended up paying more than 2x when no car was available at arrival in Pisa!! 🥵

Pros: Nothing

Cons: Wouldn’t hold car for me even though I contacted them to say flight was delayed

Pros: Nothing to like about your booking getting cancelled because your flight was delayed is there?

Cons: Most of the question above I can’t actually rate because we never got the car.

Pros: Nothing. The service was terrible. They took our money and refused to rent us a car.

Cons: They insisted we needed an international driver's license which we did not have. We went to every other car rental place in the airport in Pisa and not one required an international driver's license. We have also rented cars in Italy before and never had an issue with the international driver's license. This is a complete scam to take our money and not give us a car. We were able to rent a car from every other company in Pisa, Italy. They only refused because they already had our money.

Pros: Will never ever use Noleggaire again. Left me and my pregnant fiancé with no car as we were a no show due arriving 15 mins after the 'grace period'.

Cons: Even after we had emailed the depot to explain our flight had been delayed by 3 hours the previous night, meaning we got to our hotel at 3.30am. We arrived at 10.13 am the following morning to collect our car only to be told our booking had been cancelled and we were classed as a no show as we 'estimated' out pick up time as 9.00am. There was absolutely no negotiation even though we had emailed the night before. Meaning myself and pregnant Fiancé had to purchase a booking with another company

Pros: They were courteous but said they could not provide service.

Cons: The email confirmation said I had everything complete but when I arrived at the desk to pick up the car I was told I could not get the car because I needed an international driver’s license in addition to my Washington state license. I can provide you with the email which indicated I was completely prepared. I want my deposit returned. I had to find another agency at the airport and had to pay a tremendous amount to rent a car for 6 days! I am very unhappy. Please respond and refund my $70

Pros: Nothing

Cons: Nonleggiare didn’t hold the reserved and partially paid car, although l wrote DiscoverCars my flight number and the flight was on time at 2PM. But Nonleggiare gave away the car earlier and the personel said “you didn’t come at 11AM”. But l didn’t rent from 11AM. The personal offered another car of lower category for 33% higher in price. So l went and rented a car from another rental car company. Please, take into consideration that l have approximately € 109 good at DiscoveryCars.

Pros: Kind

Cons: We had to wait such a long time by picking up the car. One office near the cars was nobody and had to find the other office

Pros: was not told i needed an international license

Cons: was not told i needed an international license

Pros: As stated, very friendly staff, competitive price and good location.

Cons: Worried out certain terms and conditions outlined in the office. Possible cost of bringing the car back dirty, etc. Should it have rained then I was worried that I might be charged for a car wash.

Pros: Good car quality and cleanliness

Cons: See above (reception)

Pros: car was clean and new

Cons: No directions from Pisa airport to their office - when we eventually found it ( we had to call to ask for directions as the email just said follow the signs even though there weren't any !! ), the office was called and and we waited 15 minutes before a person showed up.

Pros: in front of the airport

Pros: good value, good car

Cons: quite a wait at pick up.

Cons: The car was not clean but the company had weird rule for customers to clean car during return. If this was given in the time before booking i would have not chosen this service

Pros: The staff we friendly. It was just across the road from the main entrance to the airport .the agents moved really quickly and efficiently there was no delay and no transfer bus that ALL the other agents needed once you arrived.

Cons: Truthfully nothing. The agents had a good knowledge of English. They were efficient. The car was ready for us and exactly as we had ordered.

Pros: nothing

Cons: the attidtude of the staff at the time of pick up was terrible and they force you into taking out extra add-on's to cover the cars insurance is extortionate. at the time of drop off the experience with the staff was exactly the same. even being told that the car was not full and i would be charges 35 euro plus charges if i did not fill it up ( it was not full when i picked it up) i went and put 5.14euros in the tank to fill it up and hand it back. i would suggest Noleggaire have training

Cons: There is a man that works there who is extremely rude. He kept rolling his eyes at me and then answered another call when I was trying to talk to him. I was being polite and he was just so rude I couldn't believe it. The issue was I only had a debit card not a credit card, this wasn't clear on the booking. Your team were helping and said they would change the name on the booking to my partner and I asked the man and he just shouted no at me and walked off. It was just disgraceful.