Drivalia at Pisa Airport

Pros: Friendliness of the team

Cons: There were additional issues with the car (scratches etc.) than what they were suggesting and which I I had to highlight to the renter.

Pros: Ease of process

Cons: Nothing

Pros: Friendly and polite staff

Cons: The car was very dirty on the outside

Pros: Great price, nice car.

Cons: My only issue is the time it takes to both pick up and return the car.

Pros: Drop location in San Remo

Cons: Incredibly poor customer service and attention to detail

Pros: the interaction was overall ok, no complaints

Cons: there should be some more signs in the airport on how to reach the rental desk/shuttle, exact location of the car in parking lot and key return. especially when raining and you have kids with you, it's not a pleasant experience to search for everything.

Pros: They were terrible, nothing to like

Cons: Nobody was there on the car drop-off, nobody was answering the phone, and now they keep charging my credit card.. I had a full insurence btw

Pros: Nothing at all. Absolutely scam company

Cons: Absolutely scam company. Can’t recommend to worst enemy. I hope they will close down business soon.

Pros: Easy pick up

Cons: Slow drop off apparently due to some small damages that I didn’t make or happened during my rental period!

Pros: The girl at thw desk was kind even if she could not solve a small issue we faced see further. Returning the car was super fast

Cons: I called with the recommendation of keeping a 4x4 car and they assured that it was noted down. At the arrival apparently the note was not there and a 4x4 car was just back so I decided to wait for cleaning which should have taken like 10 15min. I took another car 2x4 in the end after waiting 1 hour. All in all no problem with the 2x4 because the weather was warm with no ice, but this issue gave me quite a bit of anxiety

Pros: They stole my money. No car no money till today

Pros: Please, clean the glass of the car :)

Pros: Personal and efficient. The woman at the desk was super professional and worked hard to help us.

Cons: First car had broken AC and it took almost an hour to get the replacement car. I do understand it is a busy time and sometimes things go wrong. Also- don't use MG, they are the most unreliable car. No one believed the AC was broken in a brand new car, but this was an MG! So it should not be a surprise.

Pros: Good service

Cons: Not clean. 3 damage no report on that. only 75% diesel when pick up.

Pros: The car worled fine and looked okey

Cons: As stated above.

Pros: The woman at the desk let me go quickly as I had 20 minutes before check in. That was much appreciated.

Cons: No one showed me to the vehicle. We spent about 20 minutes trying to find it. No one checked the vehicle condition before I drove it. ( there was a bad scratch on the driver’s side at the rear of the car) There was no designated drop off point. The car had a clear computer system error. The ”stay in lane” alert would go off n every journey, even though I was clearly driving between the lines.

Pros: Very good service. Very nice and helpful agent

Cons: Plane was delayed. Charged 40 e because we were after hours but received upgraded car to compensate. Well done.

Pros: it was good and very fast

Cons: nothing

Pros: Friendly helpful team

Cons: The issue with the drop off location address, I did email 24 hours before arrival but still waiting for the information.

Pros: Most particularly value for money.

Cons: Queue at airport took a long time to go. Admin could have been prepared earlier.

Pros: A better quality car than expected

Cons: The vehicle return good have been organised better

Pros: Quick pickup - although we were almost at closing and no queue. Also appreciated the upgrade.

Cons: Drop off was very unclear. No information given and it wasn’t clear where to park on return. Had to park up and go to the desk to figure out.

Pros: Nothing

Cons: Grumpy lady at desk made no effort to help when I arrived late to find rental cancelled.

Pros: Absolutely scandalous

Cons: I had no credit card for the deposit but they were happy enough to take my money when I was booking the car I had no visa credit card but I had a business debt card they wouldn’t take the deposit out of that I was left stranded with my family in Pisa as I was travelling to Siena I’m going to look further into this as the told me I wouldn’t get my money back

Pros: Good price

Cons: There was no car available when we arrived, we were left alone. After trying to arrange alternative car for one hour we were lucky somebody brought back a car we could take (however of course not cleaned)…

Pros: I got the Fiat 500 which was my preference. The car was clean, no issues and full of fuel.

Cons: I was given a very good service but wasn't really given the option of an inspection on return which would be my ideal.

Pros: Not much

Cons: Waited over an hour to be served.

Cons: The queue to pick up the car was over 1.5 hours!

Pros: Easy booking. One of the best prices for the area. Friendly staff Easy drop off as it was before office opening time

Cons: Condition of the car

Pros: Nothing

Cons: The fact they hired out our car and left us stranded

Pros: Service

Cons: Outer state of the car but may have been unlucky

Pros: Agents were very helpful and pleasant to deal with.

Cons: When I contacted them regarding the car engine light etc they told me that I could go to Pisa Airport to change cars . As this was my second last day it would have meant that I would lose a day .

Cons: It was not clear I was hiring an electric car which clearly wasn't suitable for a trip to Tuscany. Had to spend 100 euros plus vat to get an upgrade. Unacceptable

Pros: Friendly staff

Cons: Waiting in line for over 45 minutes to be served

Pros: your staff

Cons: the car. It was a very nice car but not really suitable to the small towns with narrow roads I was going to.

Pros: fast and efficient

Cons: cars places outside marked area

Cons: No guarantee they will have a car for you. And if so, will it work?

Cons: I was not given the car that was booked - Fiat 500, but a Fiat Panda. The executive at the desk was not helpful and said this was the only option available.

Pros: Fast efficient and late opening of desk.

Cons: Nothing

Pros: Nothing

Cons: Where do I start? Filthy car, the tank wasn't full even though the paper work said it was (three quarters in fact). The car had fault lights on, needed a service and a fault with the tyre system. I contacted Drivalia 4 times, but got poor responses and I am still waiting for compensation. On return of the car, the two reps ignored me. The one sat in a hire car on his personal phone smoking and the other vacuumed a car in front of me and I had to stop him twice and almost beg him to help!

Pros: Friendly, able to provide quick solutions to problems. Chosen car wasn't available, replacement car didn't work. Third car was a Jeep! Great car to drive.

Cons: Couldn't find drop off point for Drivila at Milan Airport. Needed clear instructions. Where to deposit key and perhaps a google Maps Pin for sat-nav for the car park.

Cons: There were no signs at the airport so we wasted a lot of time wandering around looking for where to go

Pros: Efficient pick up. Car was in excellent condition/ new

Cons: We weren't told the car could run on fuel and gas, so when the car started beeping continuously, we weren't aware. This meant we had to go back to the desk which wasted some time. Once we were told, it was all sorted.

Pros: Price ease of pick up and drop up

Cons: Radio did not work

Pros: Late pick up time, friendly staff and quality of car.

Cons: Nothing

Pros: drivalia custmer agents give good service ,ANJI,LISA very profesnaionl thx

Cons: good very polite

Pros: Service and late pick up.

Cons: All good.

Pros: Staff were good but seem to be dishonest

Cons: Unspecified unexpected charge.

Pros: Friendly staff.

Cons: The car wasn’t particularly clean. The screen wash was empty. When dropping off the car there is no one at the drop off point.

Pros: Got the car and dropped it off with ease

Cons: All good

Pros: New car.

Cons: 1.5 hours to rent (Pisa). Nobody at return desk for 40 minutes (Bologna). Couldn't find car in parking lot (wasn't where it was supposed to be). Severely understaffed. Picture is the unstaffed desk I sat in front of for almost an hour in Bologna.

Pros: The car was nice, affordable and efficient.

Cons: We waited for two hours in a queue of only four people at the rental desk. When we got the car it was filthy inside and out had to wait a further thirty minutes to get it cleaned. It’s now been 5 days since dropping off the car, Leasy have managed to find the time to take full payment for the car but no word on my €800 deposit(car was checked and undamaged). Can’t get hold of Leasy regarding when my deposit will be refunded. Nightmare when travelling. Would never use this company again!

Pros: Goood car

Cons: The wait time to pick up the car

Pros: On returning the car there at 7pm I had to take the queue which was long AGAIN, customers where not happy again, and that was before they started there holidays. Eventually I had to skip the quests and explain I was only returning the key and agreement as there was no one out collecting the key, checking the petrol gauge etc. Great pricing but far from delivering customer satisfaction. I fly into Pisa at least 6 times a year but the hassle via the price, I don’t know, would I book it next time?

Cons: Very very very very very slow

Pros: It was fairly quick

Cons: No communication and still awaiting my deposit even though I was told it would be back in my account a week ago

Pros: Rentalcars was the problem. Leasys solved the problem. We asked 4 days before the pickup time to make it earlier. your agent Kamila answered very fast to our mail, indicating she will check with Leasys. After one day she updated us that our request is denied.. But when we arrived to Leasys in Pissa earlier they gave hs a car as we asked.

Cons: It was election day in Italy and Sunday6/ ONLY ONE AGENT worked and we waited more than 90 minutes. But when we arrived to ahe desk, the agent gave us amazong service and solved the problems and even upgraded us.

Pros: Easy pick up at Pisa Airport and early morning Key drop at Bologna Airport

Pros: The service of the operator was great and very friendly

Cons: It took over an hour stood in a queue to collect the car. Way to long!

Cons: Waited in line almost 3 hours before finally getting into car with only 5-6 customers in front of us. Drop off address was wrong on Leasys paperwork and signage was incredibly poor.

Pros: It was a nice car

Cons: Spent three hours waiting at the desk before we could pick up the car. Didn't explain the insurance situation satisfactorily or the drop off procedure.

Pros: Horrible what a disaster!!

Pros: Drop off was quick.

Cons: Very long wait to pick up the car. No clear line, people cutting the line.

Pros: First time I booked with Leasys, was good .smooth service

Cons: I booked online specific car Fiat 500 , and on arrival they said they don’t have it.But at the end everything was sorted and I got a Fiat 500.

Cons: A bad experience, a long wait to pick up car, poor car, engine warning lights on. Confusing drop off at airport.

Pros: Friendly and stressed but it took 2.5 hours to check-in with only 4 people in line.

Cons: Incompetent system or people at check in. Ridiculous amount of time and contract had a number of factual errors in my details.

Pros: We got the car we booked. Good price.

Cons: Very confused staff at pick up desk, most of whom spoke only Italian. With 4-5 staff behind the desk it took almost an hour to get our keys. None of the data on our Discover Cars hire voucher had been transferred to Leasys electronically, so we had to hand write all our info for the staff to input manually.

Pros: Nothing

Cons: No-one there on arrival, despite the fact that I'd called saying we were delayed. (Other rentals were open). No-one there until 9am the following morning (when it should have opened at 8am). Over an hour to get everything processed. Tyre pressure fault on pick-up.

Pros: Nice staff.

Cons: They didn’t initially have the car I booked.

Pros: The car was really lovely

Cons: Poor service in arrival at Pisa, long queue, took 4hrs to get the car

Pros: The car was clean and in good condition.

Cons: The value for money was poor, and the huge unexplained price increase felt like a deliberate insult from a company actively trying to fleece its customers. The staff at the desk were incredibly slow and showed no interest in acknowledging or helping us or other customers. They appeared to have no training on or understanding of the most basic customer service values.

Pros: The staff were amazing. My 12 yr old locked the keys in the car, it took awhile to phone around because the info was in the car locked away. Every person I spoke to ( even though it was not their dept and they had little English) tried to help and eventually they lead me the international number. Once I phoned the international number within minutes the staff sorted a response service to come to me. They quickly resolved the issue.

Cons: A little slow at the desk checking in and out. However the staff were amazing to deal with. So I just had to chill, slow down and wait.

Pros: The car was fine. Fit for purpose

Cons: It took 15mins per lease to process paperwork for every pickup. There was only one operator. It took over a hour’s wait to collect. Car was not full of fuel when collected.

Pros: friendly staff

Pros: Nothing at all

Cons: Everything

Pros: The friendliness of the agent, and especially a free upgrade of the car - a plug-in hybrid. The car was just 2k km old, practically in a new condition. There is nothing worse than when you book a certain category/car and expect it but get something beyond that class. The agent gave us also a booster seat for our 9-year-old boy without any charges. Cannot tell how much they made our day on that day by all these gestures. I have a number of rentals across many countries but this one is #1.

Cons: It was a bit clumsy to find out actually where we were supposed to go to pick up the car. And, the drop-off procedure was somewhat lengthy - we had to wait in the queue to drop off the keys at the pick-up desk.

Pros: front office people

Cons: parking space at Pisa airport isles should be bigger

Pros: Professional. Not pushy for extras. Recognised me as a regular client. Great English. Upgrade because car I booked wasn’t available. No quibble return or sense that rep was ‘looking’ for reasons to charge for damage

Cons: (In common with other hire companies) process is repetitive & admin heavy. 2nd driver insurance far too much (so I don’t take it).

Pros: Pisa airport was smooth.

Cons: The agents at Genova airport tried to scam me. They said as I didn’t have full insurance that I’d have to pay for the wing mirror damage. When I challenged them that it was literally a bit of dirt I was able to wipe off with my finger, they couldn’t get rid of me quickly enough.

Pros: The agent in Pisa was very friendly and very efficient. However we missed a chip on the windscreen and I only noticed while I was driving.

Cons: When I dropped off the car in Naples the agent was not so friendly and superficial when talking . I explained the unnoticed chip on the windscreen and she provided for me a paper saying that I have to declare that the car was given to me with the chip on the windscreen in Pisa but she was very suspicious and not very talkative.

Cons: Every time I have hired with Leasys I get a number of additional charges with no explanation.