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Goldcar at Pisa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing. Overall a terrible experience
Cons: Everything. I am trying to claim a refund as my car broke down shortly into the trip and their customer care is shocking/non existent. I would reccomend removing them from discover cars if I were to ever use your website again.
Pros: Rental desk
Cons: Cost for older battered car
Pros: Specific assistant
Cons: Nobody in Returns area
Cons: Still no deposit back
Pros: Cheap and friendly.
Cons: All perfect, this time.
Pros: Reps were very helpful and polite. Great service
Cons: Rude car rental agent. The car rental agent wanted me to make the optional insurance to the car at the rental desk, despite the fact that I had already done it online on your site. When I told him that I would not do it again, because I was not going to pay for two different insurances, he started getting very rude, making fun of me and even telling me that the insurance I made on your site was not valid. Eventually for a basic Fiat 500 of 2017 he blocked 1073 Euro on my credit card for 30 days.
Pros: Quick and good pricing
Cons: Nothing particularly but I reserve this opinion until I receive my deposit back on to my credit card.
Pros: The car was in good shape.
Cons: What you pay online is only a fraction of what they force you to pay when you pick up the car. This company is a scam.
Pros: Car was newish Dropping it off was quick
Cons: Queing to pick up the car took 45-60 mins Was then told I needed to pay another 300+ Euros for insurance, despite having paid for insurance online already. The man did not speak good English and told me I had to pay either 300 or 1000 Euros and I didn't understand what for. He tried to write down what he was saying but his writing was very illegible. A Swiss man hiring a car was also confused and asked me what this all meant as we'd paid online. Not receieved my fuel deposit back, 3 days later
Cons: The assertion by agent that we could only use Goldcar to insure against loss of the excess in the event of fire and theft. I did not take it.
Pros: Very little -- The gas refill penalty of $27.00 was an absolute rip-off.
Cons: There was very little to like.
Pros: weird T&C, nothing clear. Tank wasnt full, had to go back and get contract modified, very unprofessionals.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
Renters from the following country(ies): EU must provide the following documents: ID card in order to collect the car.
Renters from the following country(ies): non-EU must provide the following documents: passport in order to collect the car.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
In order to pick up the car, domestic renters must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, Italian fiscal code card.
A deposit for a tank of fuel is required upon collecting the vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Croatia, France, Slovenia, Switzerland.
Crossing the border is not allowed if the vehicle was picked up in Sardinia, Sicily, Apulia, Calabria. Information on the exact fee amount is available by request. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During the winter season (15.11. to 15.04.), Snow chains may be mandatory on certain roads in the following locations: Central Italy, Southern Italy. For more information please contact the car rental provider.
Optional extras are subject to the following additional charge(s): Premium Location surcharge, Airport Surcharge.
Delivery/collection service is not provided.
A deposit for a tank of fuel is required upon pick up.
Diesel vehicles are available only by request upon arrival. Diesel vehicles are available for an additional charge.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off