Goldcar at Pisa Airport

Pros: Gentle and prompt service, not too much queue.

Cons: Car was dirty outside.

Pros: The pickup agent was good and the drop off was fast

Cons: The pickup process took ages and was situated a 10 min walk from the terminal. Quite annoying with bags

Pros: all was perfect

Pros: Car

Cons: Having to in effect pay for a second insurance cover!!!

Pros: All quick and simple

Cons: All OK

Pros: I booked the car 30 minutes before pickup And straight away got the car with a very fair price Thanks Gold car all the best

Cons: They don't take Amex

Cons: Terrible service, cars with technicals problems, another level of paid car

Pros: Car was ready for collection and collection process was very efficient

Cons: Dreadful, battered old car. Got scammed dropping it off. Would definitely not recommend.

Pros: The office and the friendly and fluent service. The way they have classified the scratches and ignoring the little ones was a new and impressing experience.

Cons: Wouldn't accept old paper UK licence. First time in any country this has happened so couldn't get a car. Rep just shrugged his shoulders and that was that. Went to alternative rental agency who were excellent and helpful.

Pros: Efficient and courteous.

Pros: Unusually not long to wait on pick up

Cons: Agent not very helpful on car return and sign off

Pros: That EVENTUALLY we were given a decent new car after wasting time with an older car with a broken rotating mirror, tyre that needed inflating, one reverse light not working and engine not sounding new.

Cons: The problem was with DiscoverCars.com. The experience spoilt our trip and I will make sure no friends or family waste time with this company . I needed a car for 48 hours, so booking at midnight I tried and tried repeatedly to set the start time at 1pm ( because I knew my husband’s flight was at 3.50pm on the Tues 20th that would be perfect timing to return the car). The website did not allow this. I tried repeatedly but it would. not allow me to scroll beyond 9 / 10 am

Pros: Small damage all round very dirty interior and inside the front windscreen

Cons: The service in general was ok 👍

Pros: The staff was very nice and friendly.

Pros: Pick up and drop off were easy with no upselling of extra insurance. The car was brand new.

Pros: Ease of pickup and drop off

Cons: Good communication and efficient

Pros: N/a! I received no service!

Cons: Didn't get any service!

Pros: Kindness en very helpfull at the pickupdesk

Cons: Grumpy staff at drop off

Pros: Kind persons

Cons: The car had many imperfections that were not marked on the map

Pros: Quick and easy collection

Pros: Seamless and courteous

Cons: Nothing

Pros: Any hire car should have a radio/USB aocket

Pros: Service was quick and they didn’t try to hard to sell me any extra insurance.

Pros: Fine, but car not cleaned and nobody to give back the car

Pros: Assurance beaucoup trop cher par rapport a la voiture. On a vraiment l'ipression de se faire avoir .

Pros: Car was quite new.

Cons: Too slow waiting time of over an hour. No staff at pick up only at desk.

Pros: Great drop off. Great vehicle

Cons: Tried to sell me additional insurance and was not happy that I didn’t accept

Pros: Terrible service. Charged us for fuel even though we brought the car back full. Called and they couldn’t help. Emailed and heard nothing back.

Cons: Terrible service. Charged us for fuel even though we brought the car back full. Called and they couldn’t help. Emailed and heard nothing back.

Pros: Replacement car smaller than the one paid for, no willingness to discuss. Car was very scratched and exterior was in poor condition.

Cons: Very matter of fact. Hard sale on additional insurance from Goldcar.

Pros: Great service and easy collection and return

Cons: They dont accept AMEX. Car was dirty and had loads of Damage.

Pros: So easy to use.

Cons: Nothing.

Pros: Not very difficult

Cons: Not as friendly as before

Pros: Quick and good value

Cons: Instructions on how to find at the airport were confusing. Took us a while as there are no signposts initially. Car was a nice drive but was dented and scratched inside and out

Pros: Nothing. Overall a terrible experience

Cons: Everything. I am trying to claim a refund as my car broke down shortly into the trip and their customer care is shocking/non existent. I would reccomend removing them from discover cars if I were to ever use your website again.

Pros: Rental desk

Cons: Cost for older battered car

Pros: Specific assistant

Cons: Nobody in Returns area

Pros: Fast

Cons: Still no deposit back

Pros: Cheap and friendly.

Cons: All perfect, this time.

Pros: Reps were very helpful and polite. Great service

Cons: Rude car rental agent. The car rental agent wanted me to make the optional insurance to the car at the rental desk, despite the fact that I had already done it online on your site. When I told him that I would not do it again, because I was not going to pay for two different insurances, he started getting very rude, making fun of me and even telling me that the insurance I made on your site was not valid. Eventually for a basic Fiat 500 of 2017 he blocked 1073 Euro on my credit card for 30 days.

Pros: Quick and good pricing

Cons: Nothing particularly but I reserve this opinion until I receive my deposit back on to my credit card.

Pros: The car was in good shape.

Cons: What you pay online is only a fraction of what they force you to pay when you pick up the car. This company is a scam.

Pros: Car was newish Dropping it off was quick

Cons: Queing to pick up the car took 45-60 mins Was then told I needed to pay another 300+ Euros for insurance, despite having paid for insurance online already. The man did not speak good English and told me I had to pay either 300 or 1000 Euros and I didn't understand what for. He tried to write down what he was saying but his writing was very illegible. A Swiss man hiring a car was also confused and asked me what this all meant as we'd paid online. Not receieved my fuel deposit back, 3 days later

Cons: The assertion by agent that we could only use Goldcar to insure against loss of the excess in the event of fire and theft. I did not take it.

Pros: Very little -- The gas refill penalty of $27.00 was an absolute rip-off.

Cons: There was very little to like.

Pros: weird T&C, nothing clear. Tank wasnt full, had to go back and get contract modified, very unprofessionals.

Cons: .