Centauro at Pisa Airport

Pros: Staff friendliness, smooth process, car readiness, good price/value ratio

Cons: Nothing. The van pickup point could be better marked at Pisa Airport

Pros: The cantauro staff were excellent. Their systems and procedures, however, need a major overhaul. Not being able to use a second credit card caused major delays on pick up…a problem they suggested could be worked around if I paid an additional c 200 euro excess cover insurance.

Cons: Staff excellent.

Cons: Perfect experience except fuel was 3/4 full - 3/4 full which was not advertised

Pros: Pick-Up and Drop-Off was a very smooth process. Will definitely book again with Centauro.

Pros: The staff are friendly and cars are good

Cons: Tried to call them multiple times to confirm where shuttle bus would pick me up, no response . If I had not used them before I would not know the pickup point for shuttle bus which is different to other renters located at the airport. Waited 30 mins for pickup and was not sure that they were going g to pickle up.

Pros: Great car

Cons: The time taken to be picked up and waiting to sort the car

Pros: Car was brand new, just over 1k mileage. Drop-off was surprisingly fast, because I paid for full insurance from Centauro.

Cons: Centauro convinced me to buy insurance from them because it covers "everything" by giving examples of issues I may face if I go with the insurance I bought through discovercars.com during the booking. At the end I had paid for 2 insurances, that did make me feel bad.

Pros: Centauro Pisa are a tried and trusted car rental company. Good cars, nice staff and transparent policies

Cons: Nothing

Pros: Very friendly, made us welcome. Sense of professionalism

Cons: N/a

Pros: Really professional service!

Pros: The agents were very friendly and very efficient.

Cons: The car I first received was clearly defective. I returned it after two days and they gave me a replacement without a fuss. All very good.

Pros: Staff was friendly and Professional, everything as Agree, would recommend 100%

Pros: The pickup from Pisa airport was very quick, taking me to the checkin desk to collect the car. It took 5 minutes to collect the car and I couldn't fault anything. I was not pressured into buying insurance I didn't need and everything was explained to me. The car was new, clean and in great condition. Unfortunatley we had a no-fault accident during the hire of the car but this was also dealt with efficiently and quickly when we dropped the car back. I would recommend these guys in Pisa, thankyou

Cons: none

Pros: Friendly helpful service. Definitely recommend

Cons: Taking the deposit out of my account as this results in foreign transaction fees. Second time I've had to pay these.

Pros: Everything easy

Cons: Half to half tank Was just within 1 km of rental place and ended up putting in 3 x 6 euro fuel to get it to half ( and then over)

Cons: The car inside smell smoked

Pros: Great service will use again!

Pros: Newer car perfect for Italy Frie ndly efficient return Friendly shuttle driver

Pros: Ease of dropping the car back with the guy and the paperwork was sorted quickly. Top marks, easier than picking the car up.

Pros: super fast picking up and dropping off the car

Pros: Just the windscreen wasn't very clean but wasn't an issue.

Pros: Very welcoming and forthcoming personnel!!!! Good cars! Understanding in extreme situation (car was robbed)! Everything with high quality and clean! Reserved money was unblocked very fast!!!

Cons: :) needed caution or reminder that cars can be robbed in Pisa or elsewhere in Italy! And reminder not to leave valuable things in car! :)

Pros: Quick, efficient and friendly. Great location and loved the children’s toys in the rental office

Pros: friendly, helpful staff

Cons: I wasn't aware that there was any fuel deposit to pay beforehand and also that only one card has to used on all transactions.

Pros: Only the girl from Ukraine who helped me when I dopped off the car was the only good thing. The whole company is so unprofessional.

Cons: The whole company is kind of Mafia who just exploiting people.

Pros: Fast,friendly, no hard sells

Pros: Charming quick efficient service - best we’ve ever had. Couldn’t ask for more.

Pros: They knew what they were talking about. They were helpful and explained things.

Cons: There were pre existing scratches on the car not noted on the rental document which they were going to charge us for on drop off if we hadn’t got our own photo proof they were already there.

Pros: Nothing

Cons: Dreadful experience. No clear directions on where to be picked up, incorrect directions provided, and no info from airport. No signs to indicate where to go. Unable to contact office as no local office details provided. Almost two hours by the time we got the car - lots of damage on the car which the company had not noted, despite telling us car had been checked. Charged for damage when returning it. Dreadful service, appalling communication, dishonest ripoff

Pros: Quick easy and efficient

Cons: Minor things but no water in washer bottles and tyre pressure light came on after 20km. Had to put air in all tyres

Pros: Great staff - quick turn around both ends

Cons: Hard to find Car was full of scratches and dents

Pros: Kids play table area and helpful staff

Cons: Instructions need to be clearer that the desk is not in the airport car rental terminal

Cons: The pick up was away from the airport.

Pros: perfect coordination of pick up and drop off, readiness, communication with the customer, lovely and helpful staff. Asiistance was superb from the start to the end. The whole process was simple, quick, pleasant and efficient. I will definitely use this company again.

Pros: Overall good experience

Cons: N/A

Pros: Nothing

Cons: Booked with Amex to get a deal but car rental refused to take Amex meaning I couldn’t take advantage of the discount

Pros: They do not try to rip you off by finding scratches etc on the car and all the representatives are very helpful - this applies only to Centauro Pisa, who I have gone to for many years.

Cons: The prices are now way too high - I understand it is due to lack of cars, but can that explain a near tripling in price?

Pros: very professional staff. Pick up and Drop off was great. their was a small mark on the car at pick up which they noted was done by the last renter. Very good service.

Pros: Centauro excellent

Pros: At Pisa specifically, the shuttle bus is a bonus since it picks you outside the terminal. Compared to the 'in airport' providers which requires an 800m walk with all luggage in the Tuscan heat. Service was very quick and easy although may have been quiet this year due to Covid. They also had a much more reasonable charge for child seat compared to others. Some major providers wanted over 100 Eur for a week which is disgraceful for a safety device. Centaur at 50 odd Eur was reasonable.

Cons: The fuel policy of 3/4 -> 3/4 is odd and seems designed to either catch you out or cause you to be cautious and buy them some extra fuel. How can one estimate when refuelling to hit 3/4 of a tank in a car you don't know very well?

Pros: Very efficient. Lovely staff. Great car.

Cons: Had to wait 30 minutes for pickup bus - mind you, partly my fault as went to the wrong place ( a walk away) so missed the correct transfer and had to wait for another. It would be good if the collection details said Centauro is in a different place to the other agencies.

Pros: Easy, well explained.

Cons: Value for money was poor but that was the case with all rental companies in the region, so it’s more an indictment on the car rental in the area than the company itself.

Pros: This is by far the best car rental service I have ever experienced! Everything from customer car, the car and costs.

Cons: It was all flawless!

Pros: Excellent

Cons: None

Pros: Responsive to problems identified with the car. Friendly (Rocky)

Cons: Car had bumps not previously identified and was reportedly 60% full of petrol (gas) when indicator clearly on 50%

Pros: Nice personnel, really good English, easy to hire

Cons: They provided dirty car

Pros: Value for money. Helpful, friendly staff

Cons: The car had a number of minor faults which wasted time and caused worry,

Pros: Very friendly

Cons: bit far from the airport