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Sicily By Car at Pisa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: the personal
Cons: try to give the same size port bagage car
Pros: Friendly staff. Very quick collection and drop off.
Pros: No hassle. Pickup was straightforward with no pressure to take additional cover. Drop off was simple, with no unnecessary scrutiny.
Pros: Friendly and knowledgeable staff
Pros: Easy process. Finding shuttle bus initially only problem
Cons: Charge after11pm to collect car - flight delayed. Fortunately made it 10.50pm
Pros: There were no problems.
Cons: Car had no screenwash.
Pros: All went smooth from picking up the car to drop off and deposit relase on the same day!
Pros: Very efficient
Pros: All staff were clear and professional.
Pros: Nothing, car was old and not serviced
Pros: convenient and reliable. good staff. excellent fleet of compact cars
Cons: could do with more desk staff. long delay on arrival due to customer in front of me argueing about their credit card
Pros: Efficient service at the desk. Clear instructions for collecting and delivery of the car.
Cons: See above
Cons: They charged us 200euros for absolutely nothing. We will never use them again.
Pros: They charged me the agreed amount. They upgraded the car without cost.
Cons: Poor communication: although they found no damage and only charged the agreed amount, they did not make this clear.
Pros: Reasonably good initial service, but no handbook or explanations of displays. Quick pick up.
Cons: Some scratches highlighted on return and photos taken but when these were copied to me as promised I was unable to open the attachments. I still have not any explanation of how the damage is assessed
Pros: No problems!
Pros: They were excellent people
Cons: Nice and helpful people
Pros: Friendly agent when picking up car but poor service on return. Lots of customers left out in hot sun whilst agents dealt with two customers at a time.
Cons: Car had done significant miles no looked like it. If rental companies are going to charge very high rates they should at least have better cars.
Pros: Very efficient
Pros: Car was lovely and a small upgrade on what was booked. Operative was quick for checkout.
Cons: Took a long time to get seen at the rental desk as there was a long queue. Could've done with another member or staff.
Pros: Easy location, nice car, great to get a convertible fiat 500.
Cons: When picked up the man at the desk didn't speak to me at all, he was on the phone the whole time.
Pros: Easy to collect and drop off the car and no hassle.
Pros: They were honorable and polite
Cons: The directions to the rental area and the shuttle timing could have been easier to understand. The shuttle took a while to get.
Pros: The work , kindness and helpfulness of the servicr staff. Accurate, correct fast car delivery, receipt, settlement.
Cons: I chose a bigger car at the time of booking than I go, so it was hard to fiz in the suitcases
Pros: Efficient and competent
Cons: I felt cheated
Pros: Quick handling of Pick up and dropping off the car
Cons: Thea did not at all provide us with the car we ordered.
Pros: Service was prompt, there was only one person before me. The lady who served me was friendly and very helpful.
Cons: I received a different car in the same range which had a smaller boot, which meant we had to place our baby’s stroller in the front seat. We also had to highlight additional damage that already existed on the body work, which they marked up for us prior to taking the car.
Pros: Friendly, professional easy pick up and drop off, staff were great
Pros: Fast and friendy staff in Pisa
Pros: Good car, no issues
Cons: Physical creditcard is needed. Online card (that normally works and i have done the prepayment with) wont be approved. I have taken the extra insurance for €30 a day day extra to get the car. Quite an expensive extra amount for a “cheap” car. Next to that, they also need a flight ticket home to match the rental date with. We had to book our flight to be able to book a car, which doesn’t make sense. We had a great exploring holiday living day to day. Sicily by car did not make it easy for us.
Cons: Car was quite old
Pros: Easy pick up, car as described.
Cons: Inside of the car wasn't very clean. Had to wait a long time for someone to come to the booth for drop-off.
Pros: Very easy, quick and hassle free service. They upgraded our car too which was great.
Pros: Agent was nice, also the guy picking up the car. The car was amazing. But the address on the voucher was of the airport not the rental desk, which was quite annoying and wasting of time to find.
Cons: The car was great, I d suggest to be more clear about insurance coverage, when you say comprehensive I mean really comprehensive. I have sent you an email and you said comprehensive covered only 3000 euros on the car I am driving if I am in fault and when there you told me with 50 euros more full coverage except the roof, the wheels and the windows. There was not much clearity about insurance when I booked online and when I was there. Annoying part also full coverage was not completley full.
Pros: Very easy, no hidden fees.
Cons: Returning the car - there wasn’t enough staff
Pros: Easy to book online. Car was great.
Cons: People at the car rental place weren't very helpful. Didn't let me know that I needed to keep the documents in the car, and then were rude when I didn't have them when I dropped it off. The line was very long too - needed more people.
Pros: Nothing. Didn't see the car. Wasn't willing to wait hours to get it.
Cons: Queue was so long we rented a second car. Was very easy to find the desk as it was the one with the huge line of angry people. Will never use the service again.
Pros: Nothing really car was damged wasnt happy.
Cons: Attitude and extra cost as they was tryin to charge us more to upgrade insurance which i already did with yourselves.
Pros: Free sat nav and the team at drop off were fantastic
Cons: Rude staff, car not for for purpose, car was very dirty
Pros: Good value, great vehicle, clean and as described
Cons: Having pre-booked and used the same agents 12 months ago we were very disappointed that it took over and hour to collect the vehicle, the pick up desk was very slow
Pros: Unfriendly and bored looking employee at he desk. Extremely rude guy at the time I returned the car. He literally grabbed the rental agreement off my hands and when I said “what are you doing” he basically taunted me and wanted to fight! Shocking behaviour, couldn’t believe it. In front of my 2 years old, and 5 years old kids. Crazy
Pros: Absolutley nothing!
Pros: Great car, no hidden extras
Pros: Good add-on options such as second driver and automatic gear box.
Cons: I would have liked better information on where I needed to aim for in the airport complex to return the car (no obvious car rental return signage).
Pros: Very good service although the wait at the desk was a little longer than I would have liked.
Cons: The representative at the desk told me she didn’t recognise the full cover I had taken out at the time of booking and tried to persuade me to take out Sicily by Car’s additional insurance. When I refused, she was dismissive and negative saying that I would have to pay all costs in the event of a problem and ‘take it up with my broker’. The broker’s cost to cover the excess was £8 per day and Sicily’s was over €20... Apart from this, the car was perfect and the rental price was reasonable.
Pros: Easy to find desk. Excellent staff.
Cons: Desk seemed a bit small. The queue was only 4 people deep, but it took 30 minutes or more to get served. Maybe as additional staff member during busy periods. 3 staff and they were very busy.
Pros: Customer service
Cons: Car should have been cleaner and in better condition
Pros: Very polite staff. Explained process clearly.
Pros: Nice car
Cons: Desk representative during pick up of car was very very unfriendly, actually she behaved rude and showed no respect for her customers at all.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For rentals lasting 27 to 45 days, mileage is limited to 2500 km per month. Mileage is limited, there will be a surcharge for each additional km.
Details are available at the car rental company's reservation office.
A young driver fee applies to drivers under the age of 23.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
To rent the following vehicle category(ies): Luxury, Premium, Special, you must provide the following document(s) at pickup: return flight ticket, flight information, local address (apartment; hotel; villa; etc.), 2 phone numbers (1 of which is landline), 2 credit cards.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
For the Luxury, Premium, Special car group, a minimum of two credit cards issued on the main driver's name are required.
Payments and deposits with the following payment method(s): Visa Gold credit card, Visa Platinum credit card, Mastercard Gold credit card, Mastercard Platinum credit card, American Express Gold credit card, American Express Platinum credit card, Diners Classic Corporate, Diners Corporate Individual are accepted only for the following car group(s): Luxury, Premium, Special.
All credit cards must be capable of the following: PIN verification; cards without this capability will not be accepted.
Visa Electron, Cash, Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During the winter season (15.11 to 15.04), Snow chains, Winter tires may be mandatory on certain roads in the following locations: Northern Italy, Central Italy, Southern Italy, Italy Islands. For more information please contact the car rental provider.
It is allowed to add up to 3 additional drivers.
Delivery/collection service is not provided.
In order to have service out of hours, the renter must provide the following information: Phone number, Flight number.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off