Italy Car Rent at Pisa Airport

Pros: Once both agents provided service things moved quickly. Great pick up service and drop off service in the car lot. We were delighted to have a hybrid. Dents and scrapes well documented and inside very clean.

Cons: Initially a bit of a wait to get service. Almost $1,000 deposit hold took 2 weeks to be removed from credit card after drop off.

Pros: Friendly, communicative staff, good value, clear contract terms.

Cons: Waiting for the car to come back from car wash for around one hour.

Pros: Nothing, terrible service

Cons: Terrible service

Cons: They claimed previous damage was caused by us despite us taking initial pictures of preexisting damage. Their damage report also displayed damage to the same area (wheel alloy and rear bumper) which would likely have been caused at the same time as the damage we were accused of. Absolute con artists who have been caught out before trying to charge hirers for preexisting damage. Will certainly not use again

Cons: Couldn’t find the car rental desks at Pisa Airport. Badly sign posted.

Pros: The guys on the desk were efficient and effective.

Cons: The added costs

Pros: Quick and efficient

Cons: Staff are officious and appear rude. I don’t think this is the case as everyone renting for different desks said the same but don’t expect happy easy going staff.

Pros: The car itself was okay - problem was the criminals running the office. My feelings towards Italy Car Hire were confirmed by a local saying he would never ever use them - they charged him E1400 for something he didn't do!

Cons: Crooks! Will never use again.

Pros: Good service easy to book

Pros: Everything was so straight forward. We found new damage on the vehicle and the staff dealt with it without any issues at all. Would use this company again :)

Pros: Low price

Cons: Being supplied with a car inferior to the one booked and being charged more for it because the car they tried to give us was significantly smaller than the one booked. They also tried to charge for a scratch on return but we had fortunately videoed the car on pick up so could prove it was there at pick up. I would never use Italy Car Rental again.

Pros: Car was clean and operational

Cons: Car provided wasn’t similar size and style as ordered. Long wait to pick up car and minimal directions on where to pick up vehicle. Car drop off was at a different location which was not advised or signposted.

Pros: Friendly service when both picking up and dropping car

Pros: Horrendous one hour plus queue at Pisa

Pros: The véhicule received was not the car I thought was getting. The car was smaller.

Pros: Nothing

Cons: They are charging me for a damaged key lock that was never used. It had remote locking!!

Pros: great drop-off efficiency

Cons: Confusion over insurance. Painful collection process

Pros: Quick and Friendly

Cons: Nothing

Pros: It was efficient, affordable and we got the car we booked originally

Cons: Nothing. The only thing we noticed was reduced tread on the front tires of the vehicle and no washing water for the windscreen.

Pros: Great staff.

Cons: Nothing

Cons: Information received from independent car rental was not correct and caused delay and was unnecessary. The information was regarding the extra driver. It seems to me that independent did not communicate with Italian car rental !

Pros: Once agent arrived at desk it was quick and he was polite, and helpful.

Cons: Dirty car inside and out, had to wait for agent to arrive at desk.

Pros: It was cheap and efficient. We took photos and videos at pick-up and we did not have any issues on return. On return the representative asked about a scratch that was not mentioned in the pick-up papers, we showed him the photos and everything was alright.

Cons: The phone numbers are unreachable. We were low on AdBlue on our way to Firenze and tried to contact them for 15minutes, calling 3 numbers simultaneously, without success. We ended up returning to Pisa and the problem was fixed on the spot.

Pros: Pełen profesjonalizm

Pros: Affordable cars.

Pros: Clear advice in English and ability to listen to customer's questions.

Cons: While picking the cars (Pisa airport), the person who was to help us seemed bothered when we had to ask how to get into the car because it was too close to the cars next to it. She made it clear it was a burden to her to solve the problem. That was not professional.

Pros: quick, efficient, nice car

Cons: pick up / drop off location far from terminal

Pros: the lady at the desk waited for us until 1.30 in the morning.

Cons: there was a misunderstanding about the insurance.

Pros: Car did its job and we enjoyed a week driving around N Tuscany.

Cons: Rude unhelpful girl where in area cars collected

Pros: Everything was ok.

Pros: Car was damaged all over on the outside so thank goodness we took out extra insurance which cost alit of money

Pros: Nothing

Cons: This company is a scam, trying to defraud clients money through fake damages on the car. We have seen this in various clients comments on the internet, and we also experienced it our selves. We greatly advise you to reconsider your cooperation with this provider. Personally, further to the action i will take with my bank and my solicitor, i will make sure that people over the internet are aware of these scammers, so as to avoid them

Pros: Prompt when we ex nentually found them

Cons: Had to walk a fair distance to find them with my parents in the heat. Paper work said in terminal which was incorrect. Also there was a shuttle bus to the car hire which we found after returning the cars, this should have been stated on the paperwork. On returning the car the agent in the car park can only be described as obnoxious.

Cons: The car had a lot of bumps, felt old and bit dirty.

Pros: Nice car

Cons: Unexpected extra large charge on picking up the car

Pros: The drop off was at a completely different location where staff here listened and did process my concerns.

Cons: Hard to find in the car rental lots, the car I wanted for rental was completely different from what I was given, the car was said to be full-to-full and I received it with a complete empty tank of CNG and 1/3 tank of petrol. CNG stations are hard to find and you can not pump this into your car, an attendant has to do this. Also, most gas stations close from 1-3pm. So this was very difficult to find.

Pros: Friendly and efficient

Cons: All good, off terminal location

Pros: Facilidade, boa localização e excelente atendimento

Cons: Higiene do carro e falta de líquido no reservatório para lavar o para-brisas.

Pros: Great car, the agent at rental desk was very efficient.

Cons: Too many small prints, reading and undersanding t&c very difficult. You signing the agreement with little knowledge

Pros: The agents were both friendly and polite.

Cons: Car was not the model expected, Tiago is much lower specification than T-Roc; highly overpriced for that model. Car was dirty externally on collection.

Pros: At Pisa the car rental is in a separate building from the airport which made it a bit calmer. Italy Car Rent agent spoke good English.

Cons: You are given an iPad to sign the agreement - but it’s not easy to read the agreement - I always prefer to read what I’m signing!

Pros: At pick up I pointed out a small muck in the car. Agent said it’s nothing. At drop off in Rome. A lady said she Checked only the fuel car was ok. I was asked to sign to attest. When I got my return signature copy there was about hundreds of damaged things to car b that never happened. I dint know as of yet whether it is a copy of past damages in which case I got a rental that was severely damaged and fixed or if they are perpetuating fraud on the insurance company since I paid a full comprhensiv

Cons: At drop off lady had me sign off on drop off papers and said I was attesting to fuel tank. Then i got a document that showed all this damage. I think if that’s the case they are fraudulent claims to the insurance since I paid 100% coverage.

Pros: Car was brand new and in excellent condition. The rep was very thorough and checked the car carefully for damage on collection

Cons: Long queue for collection

Pros: Overall good

Pros: Nothing. Gave us a car with the clutch, accelerator and brake peddles all in the opposite positions to every other vehicle in the world, the brand was not a known brand nor what we ordered - a complete scam to make you upgrade. Poor service - rude people. Quoted $650 paid $1300!! Please go and read the 2 star rating on google. So many people have been screwed over by this company. Advice - go to Hertz or another well known provider and save yourself the money and hassle.

Cons: EVERYTHING - HORRIFIC EXPERIENCE - RUN!!

Cons: Badly marked car with poor record on paperwork. Very poor customer service and disproportionate charges made after check out - 200% of rental cost

Pros: Helpful staff. Prompt service.

Cons: No criticisms.

Cons: No hassle to buy extra insurance etc

Pros: Brilliant service! Very convenient, easy, straight forward service!

Cons: The first day the car ran out of oil. A bit of an inconvenience driving around Tuscany for the right oil on day 1. But I did email and the customer service team got back to me stating they would refund me.

Pros: Phone service. Though they would not allow me to extend two days. They said I must return the car by 5 o’clock. Return agent didn’t agree.

Cons: Demanding me to return the car. Then charging me $1600 for one extra day.

Pros: Got a new car which was good.... easy drop off when we knew where they were located

Cons: Booked in terminal car rental.... but to be clear there is no in terminal car rental in Pisa.... you have to exit the airport to find poorly signposted bus stop to the left.... then realise if you walk in the opposite direction to the right, you would be at the car rental car park. Finally found them.... then after check in desk where directed to a location with no car there... back to terminal and sent back to car washing location where they kept them..... took an hour from leaving terminal...

Pros: Italy car rent upon collection of the vehicle were very helpful and friendly. Upon collection the opposite was the case!!

Cons: When dropping off the vehicle the girl was rude and unhelpful. They charged me 100 euros for a mark on the wheel which she said was new as opposed to the other larger marks on the same wheel, which she said were not??? The mark was less than my thumb nail . Total rip off!!

Pros: very quick and easy to pick up with very friendly and helpful staff

Cons: n/a

Pros: Great customer service at the desk and kiosk

Cons: The car was FILTHY. Covered in dust and grime, a child's car seat in the back.

Pros: De aandacht en tijd, die men nam, mij zelfs een glas water aanbood. Omdat ik vanwege vertraging net op tijd was.

Pros: Great customer service. Friendly, fast, and professional.

Cons: The car had a lot of scratches and dents. I haven’t gotten my final bill yet, so hopefully they don’t try to pin them on me as a foreigner.

Pros: On pick up the rep spotted a couple of scratches which he added to the rental documents.

Pros: See previous coments

Cons: Lack of responce from discover cars

Pros: Everything

Cons: Nothing

Cons: Staff assured us we wouldn't be charged when we paid the deposit with our £ credit card. unfortunately it wasn't true: we ended up paying the full rental price in £ with a enormous commission and a poor change rate. We felt cheated - given we'd have paid in Euros

Pros: aal was good

Cons: nothing

Cons: Very rude staff, without a care for customer service