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Italy Car Rent at Pisa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Clear advice in English and ability to listen to customer's questions.
Cons: While picking the cars (Pisa airport), the person who was to help us seemed bothered when we had to ask how to get into the car because it was too close to the cars next to it. She made it clear it was a burden to her to solve the problem. That was not professional.
Pros: quick, efficient, nice car
Cons: pick up / drop off location far from terminal
Pros: the lady at the desk waited for us until 1.30 in the morning.
Cons: there was a misunderstanding about the insurance.
Pros: Car did its job and we enjoyed a week driving around N Tuscany.
Cons: Rude unhelpful girl where in area cars collected
Pros: Everything was ok.
Pros: Car was damaged all over on the outside so thank goodness we took out extra insurance which cost alit of money
Cons: This company is a scam, trying to defraud clients money through fake damages on the car. We have seen this in various clients comments on the internet, and we also experienced it our selves. We greatly advise you to reconsider your cooperation with this provider. Personally, further to the action i will take with my bank and my solicitor, i will make sure that people over the internet are aware of these scammers, so as to avoid them
Pros: Prompt when we ex nentually found them
Cons: Had to walk a fair distance to find them with my parents in the heat. Paper work said in terminal which was incorrect. Also there was a shuttle bus to the car hire which we found after returning the cars, this should have been stated on the paperwork. On returning the car the agent in the car park can only be described as obnoxious.
Cons: The car had a lot of bumps, felt old and bit dirty.
Pros: Nice car
Cons: Unexpected extra large charge on picking up the car
Pros: The drop off was at a completely different location where staff here listened and did process my concerns.
Cons: Hard to find in the car rental lots, the car I wanted for rental was completely different from what I was given, the car was said to be full-to-full and I received it with a complete empty tank of CNG and 1/3 tank of petrol. CNG stations are hard to find and you can not pump this into your car, an attendant has to do this. Also, most gas stations close from 1-3pm. So this was very difficult to find.
Pros: Friendly and efficient
Cons: All good, off terminal location
Pros: Facilidade, boa localização e excelente atendimento
Cons: Higiene do carro e falta de líquido no reservatório para lavar o para-brisas.
Pros: Great car, the agent at rental desk was very efficient.
Cons: Too many small prints, reading and undersanding t&c very difficult. You signing the agreement with little knowledge
Pros: The agents were both friendly and polite.
Cons: Car was not the model expected, Tiago is much lower specification than T-Roc; highly overpriced for that model. Car was dirty externally on collection.
Pros: At Pisa the car rental is in a separate building from the airport which made it a bit calmer. Italy Car Rent agent spoke good English.
Cons: You are given an iPad to sign the agreement - but it’s not easy to read the agreement - I always prefer to read what I’m signing!
Pros: At pick up I pointed out a small muck in the car. Agent said it’s nothing. At drop off in Rome. A lady said she Checked only the fuel car was ok. I was asked to sign to attest. When I got my return signature copy there was about hundreds of damaged things to car b that never happened. I dint know as of yet whether it is a copy of past damages in which case I got a rental that was severely damaged and fixed or if they are perpetuating fraud on the insurance company since I paid a full comprhensiv
Cons: At drop off lady had me sign off on drop off papers and said I was attesting to fuel tank. Then i got a document that showed all this damage. I think if that’s the case they are fraudulent claims to the insurance since I paid 100% coverage.
Pros: Car was brand new and in excellent condition. The rep was very thorough and checked the car carefully for damage on collection
Cons: Long queue for collection
Pros: Overall good
Pros: Nothing. Gave us a car with the clutch, accelerator and brake peddles all in the opposite positions to every other vehicle in the world, the brand was not a known brand nor what we ordered - a complete scam to make you upgrade. Poor service - rude people. Quoted $650 paid $1300!! Please go and read the 2 star rating on google. So many people have been screwed over by this company. Advice - go to Hertz or another well known provider and save yourself the money and hassle.
Cons: EVERYTHING - HORRIFIC EXPERIENCE - RUN!!
Cons: Badly marked car with poor record on paperwork. Very poor customer service and disproportionate charges made after check out - 200% of rental cost
Pros: Helpful staff. Prompt service.
Cons: No criticisms.
Cons: No hassle to buy extra insurance etc
Pros: Brilliant service! Very convenient, easy, straight forward service!
Cons: The first day the car ran out of oil. A bit of an inconvenience driving around Tuscany for the right oil on day 1. But I did email and the customer service team got back to me stating they would refund me.
Pros: Phone service. Though they would not allow me to extend two days. They said I must return the car by 5 o’clock. Return agent didn’t agree.
Cons: Demanding me to return the car. Then charging me $1600 for one extra day.
Pros: Got a new car which was good.... easy drop off when we knew where they were located
Cons: Booked in terminal car rental.... but to be clear there is no in terminal car rental in Pisa.... you have to exit the airport to find poorly signposted bus stop to the left.... then realise if you walk in the opposite direction to the right, you would be at the car rental car park. Finally found them.... then after check in desk where directed to a location with no car there... back to terminal and sent back to car washing location where they kept them..... took an hour from leaving terminal...
Pros: Italy car rent upon collection of the vehicle were very helpful and friendly. Upon collection the opposite was the case!!
Cons: When dropping off the vehicle the girl was rude and unhelpful. They charged me 100 euros for a mark on the wheel which she said was new as opposed to the other larger marks on the same wheel, which she said were not??? The mark was less than my thumb nail . Total rip off!!
Pros: very quick and easy to pick up with very friendly and helpful staff
Pros: Great customer service at the desk and kiosk
Cons: The car was FILTHY. Covered in dust and grime, a child's car seat in the back.
Pros: De aandacht en tijd, die men nam, mij zelfs een glas water aanbood. Omdat ik vanwege vertraging net op tijd was.
Pros: Great customer service. Friendly, fast, and professional.
Cons: The car had a lot of scratches and dents. I haven’t gotten my final bill yet, so hopefully they don’t try to pin them on me as a foreigner.
Pros: On pick up the rep spotted a couple of scratches which he added to the rental documents.
Pros: See previous coments
Cons: Lack of responce from discover cars
Cons: Staff assured us we wouldn't be charged when we paid the deposit with our £ credit card. unfortunately it wasn't true: we ended up paying the full rental price in £ with a enormous commission and a poor change rate. We felt cheated - given we'd have paid in Euros
Pros: aal was good
Cons: Very rude staff, without a care for customer service