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Economy rent a car at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The cost of the car rental was far better than others.Great value.
Cons: DiscoverCars, Economy rent a car and America car Rentals. It's confusing when your voucher says to look for a rep holding a sign with my name on it. No one there doing that, and no clarification that we should be looking for the America car rental pick-up location.
Cons: They gave me a different vehicle, I ask for a small one
Cons: overpriced “ insurance “ or “ coverage “
Pros: I was charged an additional insurance fee which surpassed the initial cost of the rental and insurance that was purchased through Discovery.
Cons: It took 2 hours out of my vacation to locate a document to prove that I had insurance through my credit card. The car was dirty and only had a half a tank of fuel, which also very frustrating since there were very few gas stations on the highway.
Cons: I got an "upgrade" to a manual car with no screen or audio system which is used to transport personnel. I rented and paid for a Journey/Explorer. Economy does not have offices at the airport and finding them or a representative is quite complicated.
Pros: It was a fairly efficient business.
Cons: The advertised car was a Kia SUV or similar but instead we were given a crappy and cheap chinese suv at twice the price.
Pros: Absolutely nothing
Cons: The passenger van I rented had roaches.
Pros: Friendly staff
Cons: Had to take a shuttle to the rental car center and on return, drop off offsite. Transportation back to the airport took 20 minutes to show up
Pros: I did not like any of the service. was VERY HAPPY to drop off and get away from this company. I'm hoping they don't try to steal my deposit on my credit card!
Cons: TRYING TO RIP ME OFF AND TELLING ME MY INSURANCE WAS NO GOOD EVEN THOUGH IT WAS FROM A LEGITIMATE MEXICAN CAR INSURANCE COMPANY!! SHADY, UNTRUSTWORTHY. I NEVER HAD A FEELING OF TRUST THERE. I WAS VERY NERVOUS MY WHOLE TIME. THIS COMANY SHOULD ONLY BE USED BY MEXICAN NATIONALS AND NOT BY AMERICANS!!
Pros: at the time picking up car kind of frustrating for extra charges we did not know, the car was perfect, very nice, at the drop off very satisfied with everything over all , highly recommended..
Pros: Location close to hotel
Cons: Location far from air port
Cons: Refusal to rent the car without additional liability purchase. Additionally, I was surprised that a full size car did not have cruise control and the Bluetooth did not work and even the USB jack did not work
Cons: Most horrible car service I have ever taken. Don’t do it and don’t waste your time.
Cons: They made us buy a bunch of insurance and coverage and then refused roadside assistance when we got a flat tire.
Pros: Nothing. Extremely poor experience.
Cons: Nothing. The whole process felt like a scam. I will never rent from here again.
Pros: Got the first car and was in bad shape.
Pros: First car was not great, had to go back and get another one.
Cons: Had to pay for an extra day, they did not refund me for the day. They said I had to call customer service.
Pros: The gentleman at the counter, Hector, was very nice and helpful.
Cons: Everyone else was rude and inefficient. Car had stickers on windshield and no one would even try to get them off. We did it ourselves. Also the car had no gas to start. If we hadn't found a gas station right away, we would have run out of gas on the highway.
Cons: They split the insurance into two parts when I wanted to reserve this car. They say there is another coverage that needed to be paid that you will pay when you pick up the car and the thing is the total amount was $60sh (including insurance) but when you go for pick up they say this insurance is not covering TPL and collision and you need to pay another $90. It is a form of misinformation. they need to state the amount you need to pay from the beginning. it is seduction!
Pros: NOTHING - I was told one price with economy but when I got there I was told that they economy was a third party and the the price I was told would not be validated - they would not look at voucher agreement I was told to print and bring with me to economy.
Cons: Nothing discover cars is a scam
Pros: Overall everything went quite well.
Cons: It took awhile to actually get the car. The help at the desk was efficient but doing the walk through of the car took awhile.
Pros: Seamless service, quick communications, and folks on the ground were sharp.
Pros: Road assistance was wonderful. They responded promptly through WhatsApp. They helped me so much and we’re on top of it.
Cons: Mexico phone customer service was not great. I felt they didn’t know what they were doing. Like if I was speaking to a new hire. I was told I was given a new car but my battery died twice. There was no battery icon on the dashboard. Most likely the alternator. The day I had to drop off my car and head to the airport the battery died. It was beyond stressful. This was second time I needed assistance, but this time when the car turned off it would not turn back on.
Pros: Absolutely nothing. I will no longer consider DiscoverCars as an option for car rentals. They shouldn't allow rentals from Economy (aka American Car Rental) in Cancun. The rental car takes 20 minutes to get there from the airport (not a few minutes like it says on your website), and the car rental agents forced us to pay $65 more to insure the car in addition to the $10 full coverage option that we paid for on the Discovercars website. Even though we paid with a credit card that had insurance, t
Cons: They scammed us out of $65. We had paid $10 for full coverage insurance through the Discovercars website and they still made us pay $65 extra for their third party liability insurance even though we paid with a credit card that includes insurance. The rental cost was over 3 times what we expected when booking through Discovercars
Pros: They actually gave us back the deposit.
Cons: They charged our deposit in Mexican Pesos, with a terrible rate. The staff was polite, but was not reasonable when negotiating.
Pros: Nice employees
Cons: Vehicle was in awful condition in and our. My price at checkout was $36. At pick up it ended up being $243 with a $750 deposit which is unheard off.
Pros: Quick, easy, efficient. Great service agents!
Cons: The address on the printed documents that you leave with you in the car didn't have an address for the location where it was picked up, so it was unclear at first where to return it. The information was sent via email but felt it could also be on the printed receipt along with their contact phone number which was there.
Pros: Nothing they scam you
Cons: Everything was bad
Cons: No one acted like they wanted to even work there, let alone deal with any issues.
Pros: Pretty easy transaction
Cons: Insurance? Always more when you get there and not sure why additional insurance is necessary. Also the distance from airport seemed long?
Pros: The agent in Cancun was very nice - spoke English and went through the process with ease. I did my research online and knew of the very expensive mandatory LIABILITY insurance that they will make us buy. As another reviewer stated , whatever you think your daily cost will be in your car rental , quadruple that and that’s the true cost . With that info I was prepared when I saw the price. All the staff were nice and even upgraded my car for free .
Cons: The service was great I have nothing negative to say. The staff were amazing, drop off was easy- shuttle to the airport included - nothing bad to say to be honest!
Cons: No one came to the phone
Pros: The representative told us that the insurance bought online was not sufficient to rent the car and that we would need to contact the insurance company before signing the contract to cancel the $62 insurance and purchase over $250 of insurance.
Cons: They didn't seem to care at all that their practices are misleading and gave us a car that had a check engine light on with a transmission problem. Nobody seemed to care about that either and said the car was fine to drive
Pros: Nothing - old beater car covered in dents with wheel alignment so bad! Forced to get insurance I didn’t want or need because I couldn’t put a 12,000 dollar hold on my credit card
Pros: The car condition was pathetic. The car scratched and dented everywhere with very poor hygiene. It was missing the front number plate. When asked they said it does not matter in Mexico. But I was pulled over was police at several places and harassed for that although they did not take any extra money when I explained that it was a rental car. But the harassment was stressful in a new country.
Cons: There is nothing to like about economy cars. They charged extra for insurance which I had already paid online. But they said they do not accept that insurance as that has no coverage and was sold fake by discover cars. They provided a pathetic car which was dented and scratched. AC did not work. No front number plate. Overall a very bad experience with Discover Cars & Economy Cars. Please refrain from booking online.
Cons: We were completely scammed!
Pros: Nothing - a total scam
Cons: I arrived at the Cancun airport, and there was no DiscoverCars.com. My wifi would not work to find, call, or map to them. I had to book a last-minute Hertz for more money. When I reached out to them after, they barely understood the situation and charged me for the days anyhow and claimed no ownership for saying they were at the airport when they were not. It was a horrible experience, and I am not done going after them for my money. TOTAL SCAM!!!
Cons: Everything. Terrible service.
Pros: Picked up a reliable rental car and used it for a week as expected.
Cons: Educate yourself on what insurance you need and don’t need. We were pretty taken aback by the timeshare salesman they actually make you talk to before you drive away in your car. That was an unpleasant surprise.
Cons: The issue mentioned above regarding the insurance and we had to asked a lot of people to finally find the representative.
Cons: Economy told me that I needed to speak with their "colleague" before getting my keys. That "colleague" manipulated me into attending a vacation club presentation without being transparent about it.
Pros: Easy pick up and drop off. Pleasant staff
Cons: I was never given a license plate, just a sticker in the back window. I asked why and the clerk said I didn’t need it and the sticker was fine. Once I returned the car, they charged me $300 for not having the license plate, even though I was never given one. The clerk would not reason with me as to why I would steal a Mexican license plate. He also wouldn’t let me speak to the manager or give me their phone number. They didn’t let us on the shuttle to the airport and had to call an Uber.
Pros: Forced me to purchase more insurance, gave me a banged up car with less than 1/4 tank of fuel, dirty. Charged me much more than price agreed upon
Pros: it was pay and go
Cons: not knowing how much it would cost before we got there.
Pros: I will not rent again from this company
Cons: Got charged extra $30 per day for bogus liability insurance and a $1200 hold on my credit card
Pros: No bs in and out the door with my car
Cons: The roads coming back to return car are a complete stressful disaster. If you miss your exit you will be funneled into the city and its maze of side streets and traffic. You need to make clear where the exit is preferably with photos and map
Pros: Could not find the rep. No sign with name took about an hour to figure that out
Cons: Impossible to find the rep, no sign, far from airport. Landed at 8 and didn’t finish with car til 11:00 pm. Car had a ton of dents and hubcaps attached with plastic straps, no full tank of gas.
Pros: People were nice and friendly. Once we found the place-- fairly easy to pick up and drop off car.
Cons: Car was in bad shape. Much more expensive than expected--
Pros: First off, the website it NOT to rent an actual car, I didn’t find that out till I landed in Mexico with no representative to greet us, i had to call multiple times for ONE HOUR to get any information in what the deal was with the “car” I supposedly rented. I was then told that they didn’t open till 10am, we landed at 6:30am, and I had to wait for them to get in to come pick us up and take us almost 20 mins away to a piece of shit car rental place off of the highway.
Cons: Once we arrived to the place, we were told that what I purchased was NOT a rental car but merely some insurance and that I need to pay MORE for the piece of shit car that they had available for us. Being tired, hungry and in a strange land we took the POS car. We purchased whatever EXTRA insurance they now told us that we needed on top of the OTHER insurance that I didn’t know I was buying on line to even get the car to only upon return be told that there was now some mysterious hole in the tire
Pros: Drop off was relatively straightforward, but still took longer than other rental companies.
Cons: Vehicle quality, check in process, surprise fees that were not advertised/listed on reservation. Felt like the fees were a scam.
Pros: Pick up took forever then once we finally got to the office, the car wasn’t what we reserved, we were told we had to pay extra for all these extra insurances even though our personal insurance would cover the car but we were so far away from anywhere and no way to leave to another company we were forced to continue with them. Then our credit card number was stolen. We only used it there and someone made additional charges on it that were not ours.
Cons: Bait and switch. The final price was 3 times the amount quoted. We are expecting a refund
Cons: The process to get the car was extremely long and drawn out. The car stopped working and it was nearly impossible to contact the company as their customer service contact was not in service. Once they were contacted they claimed that the only way to provide service was if we paid more. Once they finally came to fix the vehicle they recognized it was something wrong with the car. We were without a vehicle for 3 of the 6 days and were not compensated.
Cons: They up-charged me. Per Discover Cars, I was supposed to only pay about $20 USD at the kiosk. It ended up being $90. They also tried to raise the deposit by $3k.
Pros: Nothing good
Cons: Bad tires and transmission, we rented the car for two weeks but were afraid to drive it
Pros: These criminals should be reported to the government. They quadrupled the cost of the rental when they had a captive audience off-site after I was told my original amount was all-inclusive. I was then abused by a very nasty tour-pusher when I politely declined his products. Truly terrible people.
Cons: Everything except the basic car functions. The interior of the car was clean, but it had plenty of scratches all over it.
Pros: Absolutely nothing!
Cons: They are a terrible company Don’t try to rent from them. A total scam operation.
Pros: The car
Cons: Hard to find representative at the airport. Also their system did not approve my transaction with my Amex card, so I could not take advantage of the credit cards auto insurance benefits.
Pros: Clean car. Gave us some good directions for getting around Cancun with the construction.
Cons: In addition to what I mention above, putting the car in reverse required an obscure trick that they failed to share.
Pros: Hard to find meet and greet and they did not seem very informed.
Cons: Did not seem organized.
Cons: When they take a booking they have to honor it by holding a car for us. They also took 50 percent of the payment. when we reached the location they had not car for us.
Cons: You were not straight forward about the insurance I needed from the actual rental company
Pros: Nothing, really
Cons: Bad pickup experience. Bad car. Bad return experience.
Pros: The fast drop off
Cons: Slow pick up Extra insurance not explained well at the time of on line booking.. gold Amex credit card covers in other counties not accepted in Mexico.
Pros: not much
Cons: ripp off
Cons: I made reservation and paid deposit and received confirmation. Upon arriving in Cancun, agent told me I did not pay and did not confirm and my car was given away. Please refund my $56.10 payment from Jan 9th.
Pros: The car worked fine
Cons: The hidden price
Pros: person was speaking in english
Cons: Not an economy car as described. Got a flat tire and they never helped me with that (I had to stay on my spare tire for 4 days and drive 1h30 to get to the airport). Dealer was far from the airport. Would not recommend at all.
Pros: Car was clean
Cons: When we went to pick up the car they forced us to purchase an insurance they provide to be able to drive in Mexico even though I already had with my credit card. The insurance ended up costing us 3 times the price of the actually car rental. Only got the car because we were under the impression it was cheaper than cabs. Then they wanted a 5000$ down deposit for the rental which I couldn’t put on my visa because my limit doesn’t go that high, so instead they charged me more fees. Heads up!
Pros: not much. The price doubled once we got there
Cons: The price more than doubled what I was quoted. Radio didn't work, interior lights didn't work
Pros: We never got the car, because there was never a reservation made for us
Cons: It was also very difficult to find the representative and then told us that there is no reservation made for us.
Pros: The car was fine. The rental company was America, not economy. It was impossible to find and took 45 minutes of driving around in a taxi as it is not actually at the airport and no one knew where it was. They then refused to accept my insurance and scammed me for almost 500 dollars worth of insurance and a deposit of the entire value of the car before I could rent.
Cons: Nothing. Bad experience with them and discover was no help and terrible.
Pros: Economy rent a car does not seem to exist. We were told we would be picked up at the airport, nobody ever showed up, we called but no one ever answered.
Cons: There was no service provided
Cons: There were some big scratches on the car. For the money I paid it should have been in mint condition
Pros: Did not rent the car
Cons: Your insurance did not work in Mexico I was asked to sign that I woud pay for the days the car would be repaired if there was an accident The were asking for additional insurance
Pros: Not much
Cons: No communication between discover cars and actual agency providing the car. The car was not available as advertised on the airport. A shuttle was necessary to be taken to it and we were responsible for contacting the agency and waiting for the car. This process took almost 2 hours! Returning the car also took approximately one hour. That part of the experience was terrible!
Cons: They claimed they had no cars available and left us having to find another option.
Pros: The local representatives at economy rental car were amazing! So kind and so helpful.
Cons: Economy rent a car I think was fine it was whoever the third party who wasn't transparent about the rental car insurance sitation.
Pros: Some Of the folks there were super kind and helpful. The one guy at check in really rubbed me the wrong way.
Pros: Driver heading back and forth was good
Cons: They have lost my reservation. And it took almost 2 hours to get our vehicle.
Cons: Airport rental but contract cancelled due to flight delay, we had to make a new booking, online booking payment loss.
Pros: Nothing, can find better service with the lower price from legit rental car company
Cons: I DO NOT RECOMMEND THIS COMPANY There is a hidden insurance fee that they are not listing in the booking site. That you will end up to pay more for your rental. When arrive at the airport, they will drive you to their office and you are literally "locked in", even the agent told me that I can cancel my booking, and then I have to find my own way to find another car rental or go to the city. I can find a much cheaper option with a more transparent policy and truly helpful customer service.
Pros: Unwelcoming and unprofessional staff including a supervisor/manager
Cons: Extortionist who try to upsell unneeded coverage.
Pros: Return process was easy and simple.
Cons: The guy at the counter said that there is other mandatory insurance which is needed and gave me 2 options: 1. US$32 per day and $9000 deposit – for mandatory coverage 2. US$53 per day and $500 deposit – for full coverage At this point they have you in a corner both options are bad and there is nothing you can do. I took the full option as I did not want to put $9000 deposit on my CC. It was like dealing with a bunch of thugs and not a company. It added another $265 to my cost.
Pros: Extra costs charged way different than quoted, initially was told to put $15,000 hold on card as insurance for the car, had to argue with agent to reduce to $750 at the end.
Pros: The car was great and at least we were able to negotiate a reasonable insurance rate. I'll give the manager credit for that. Even the agent was nice. I had insurance on my CC, the extra insurance I purchased through discovered cars then I had to buy more insurance at America car rentals. The people were great, but your systems are broken.
Cons: Overall it was an unnecessarily frustrating experience and we weren't the only one. When returning the car the driver dropped us off at the wrong terminal.
Pros: Shuttle service to airport.
Cons: Should inform future client about the insurance fee or they will have to deposit at least 8k for garanty
Pros: Absolutely nothing. They are Mexican bandits.
Cons: Those bandits charged us $96 US because we brought the car back 8 hours later since our flight home was delayed. So not fair.
Cons: Price was different and significantly higher than that advertised on discovercars.com.
Pros: Nothing to be honest.
Cons: This is such a sketchy setup. They basically advertise full coverage for insurance with your car rental, only to find out when you get to the rental office, that the "full coverage" you purchased, is not actually valid unless you buy a basic policy from them, which costs 2X the amount of the full coverage package you already bought. It doubled the price of the car rental for us. And while we were there we saw two other couples at the counter hitting the exact same thing. Stay away from this one!
Pros: Nothing as Economy was a sub-let company for America Rental Car
Cons: There was nobody at the airport to pick us up because they are not the rental company. We had to figure out by asking people that we had to go with America Car rental as they were the company under Economy Car.
Pros: Nothing, there was no service.
Cons: Economy didn't show up.
Pros: Staff were helpful and friendly.
Cons: Policy on insurance and price-gouging for gas.
Cons: STATED ABOVE
Pros: The agent was very informative and explained that we would spend much less booking directly with them.
Cons: I booked a Jetta (or similiar) and they gave me a beat up older Chevy Cavalier. The A/C was not very cold, but worked well enough to keep us from getting too hot. The car did a great job by not breaking down and got us to where we needed to go...which was all over the place.
Cons: There is a person at America rental that engages with you while you wait for your car and that tries to sell you a DEAL. He encourages you to go visit Coba and Cenotes, and tricks you into believing that Coba entry is $300 pesos + parking $200 and Cenote is 250. He proposes to sell you on the spot a coupon that will give you free access for half the price. This is a scam, Coba is actually 100 pesos and parking is 60. This person works for Dreams Tulum and the America surely know the scam.
Pros: I will ensure no one books a car from this shitty place again
Cons: Everything I didn’t like anything about this car rental experience
Pros: Poor.. a half hour walking around the car with a rag and then wanted a tip
Cons: They wanted to charge us 119.00 for us getting a flat tire
Cons: Liability insurance was astronomical...will purchase ahead of time next time...
Cons: Fraudulently keeping my deposit for a service I didn’t receive because they weren’t even open.
Cons: The hidden charges in the insurance! The “Economy” car rental and the vendor “Discovercars” were not on the same page. Finally, I have dropped Discovercars insurance and purchased “Economy” car’s full insurance.
Pros: Nothing at all
Cons: Already explained through emails
Pros: Quick and easy. Even being in another country where we speak different languages it was very simple to get everything done
Pros: Fast and easy
Cons: Charges differ from quote giving by discovercars.com
Pros: We got a running & functional car
Cons: The car itself was not great, it kept jerking forward. When we arrived we had prepaid the car only to be told it wasn’t valid. We spent over 1hr going back & forth. Not happy..
Pros: Good service especially when we returned the car very efficient and quick process. The manager was also kind enough to give us a ride to the airport because the shuttle didn’t have enough room for us.
Cons: Discovercars works with America car rental, where it is unable to guarantee a booked car and, above all, a contracted price.
Cons: They were giving me the runaround for the level of gas when I returned the car. I returned the car with more gas and they argued with me for half an hour but it was supposed to be full, when even on my documentation it was marked at half a tank.
Pros: there is nothing what I would like for this service
Cons: whole process how they handle to be rent car in high season
Pros: not one thing
Cons: that this all seems to be a scam there is a serious lack of car for the customer. i was barely late and the company told me there was no cars, i was not the only person they did this to. several people were told they had no cars. from the beginning there was no care for the paying customer. I will never recommend this company furthermore i see that there are thousands of fake reviews for this company, also leading to it being a scam.
Pros: I was not sent to Economy, I was sent to American. It was a horrible car and I had to pay twice for insurance.
Cons: This whole process was deceitful.